Betvictor Review

The customer experience person on live chat…..Pavol….was extremelyhelpful and did exactly as promised.

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what went wrong thats a laugh . after spending £1820 an never won a penny they ristrickted my account because im on benefits be carefull they are supposed to do checks on your income only after they let you deposit but what they do is leave you in poverty before they do any checks. this is not a responsible gamming company

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Alina was a great help, thanks again. She explained what had gone wrong and how to avoid this problem in the future.

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This site is by far the worst that I have signed up to, I set a deposit limit of £50 a day and not once in a week did I get over my deposit amount, took in excess of 500 spins to get a bonus feature on any slot. This paid maximum of 30x. I would not recommend Betvictor to anyone. I’ve had on average 20,000 spins on dog house and my RTP was 66% even I know this is very low. Save your money or go else where. I predict a fine coming your way Betvictor

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Brilliant !! Antony was most helpful and he went an extra mile for me. Fantastic customer service

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Hard to write a negative review on trustpilot that does not breach guidlines as you can not mention how a site/product functions. So keeping it simple betting options are limited compared to other sites and casino is poor value for money.

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I like a gamble on online sites trying them all. But bet victor has given me my worst returns. I play medway slots casino. There own branded game has never given me the full four stars after weeks of play. Highest payment has been £150 from kingkong game. Its a all take no returns business with bet victor. I won £17000 over last two yrs on other sites. Only lost here

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Was off ill and could see my freebets had expired.I reached out to betvictor and the issue was dealt by Harvey, who was polite and understanding the whole way through.Thanks to their understanding my free bets were provided to me.

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I had awful problems with my registration and today I dealt with a guy named Dino and I must say A1 first class 5 minutes and problem solved thanks again Dino

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Mar from customer services was great, resolved my issue after I had made a mistake with an offer

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Jayce was very professional. Dealt with my problem straight away. So 5stars given for the service

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Jayce did a terrific job of working with me through live chat, helping me getting set up. Thanks so much Jayce!

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Excellent customer service by Keith – sorted my query out promptly on online chat

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blood suckers dont play there slots you NEVER win as i was due a big win it came on screen error it frozzee and when i logged back on my win had gone so upset they have stolen my winnings

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Absolute disgraceful site Like all the others a FIXLost thousands went on live chat to ask why I never win They blocked my account 5 year ban for nothing This country allows freedom of speech I feel bullied & victimised They won’t answer my calls And have disconnected me from live chats PLZ understand all gambling sites are a fix and are ran by the same gambling Organisation’s I will take this as far a si can because these gambling sites have taken well in excess of 50k

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Spoke to Antony on BV’s livechat regarding an issue with my account. He got it sorted for me quickly without any further issues and was very professional throughout.

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I chat with Antony today, because I had trouble logging in (I forgot my password and entered wrong pw a few times, so the system is blocked my account permanently) I opened the livechat straight away and Antony solved my problem in about 2 minutes.He was very nice, thank you very much! This is 5*customer service.Warm RegardsBarbara Danvolgyi

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Cheaters! As soon as you start to win they will claim they cannot pay you “as transactions are rejected by your bank” liars! they know if they keep your money will eventually gamble away all your winnings. its exactly what happened to me I never seen an online casino used this methods. I gambled with those people for over a month and payment was instant to my revolute. then they noticed that start to win too much then withdrawal transactions will not be completed and they claim Revolute is rejecting the transitions which they don’t as I’m getting paid by other casinos and I contacted my bank and they say there is not restrictions or any attempt to transfer money to your account. so I provided an IBAN and they claim the same issue is happening and the withdrawal transactions are rejected by may bank so that you don’t withdraw your money and make a mistake and gamble it all away like I did. this is a really cheap disgusting way of doing business. I will never recommend anyone to gamble here or do business with them really really cheap way.

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Worst customer service . If you are winning they will freeze your account with restrictions and ask you for documents and once you send documents you won’t hear back from them for couple weeks and after couple week they will after for other documents. Fraud . They can’t help you verify account over chat and there is no way to get ahold of anyone who can resolved issue for you . Scam alert guys . As soon as I get my money back I am off and moving to Betway .

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Fantastic customer.service.Ive had a live chat with them.(Pavol)And he was very quick and very helpful .!

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Made a withdrawal over 6 days ago and am still waiting terrible customer service keep you waiting on chat then boot you out the chat rather that sort your issue never use these again

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Hi there, my name is Roger and I’m a Very Experienced Gambler, but not So Good on the I-Pad!My Advisor Orsi was very Helpful in dealing with my Enquiry, and Together we worked what had Occurred, and of Course Resolved the Issue. Bet Victor are Lucky to have Orsi on their Team.Warm Regards Roger.

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I had a bet on 12th Oct 22 which should have paid out £19 on the football game between Tottenham and Eintracht Frankfurt. The bet was spurs to win, over 2.5 cards, over 2.5 goals and over 8.5 corners.They did not pay because they said it was only 8 corners, but there was nine, as opta reported and I also counted out myself after re-watching game. Although I pointed out that they were wrong they would not admit it and still refused to pay.Up until this point I thought they were a decent company, did not think they would cheat.

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Brilliant service today. Sorted out my missing credit

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I wrote a glowing review a month or so back regarding the help they gave via live chat when I was having difficulty understanding their new customer free bet options/rules of use, so hard to understand fully. It works like this? So I believe? £5:00 bets x 2 required to qualify for £30:00 free bets £10:00 horse racing £10:00 spins and £10:00 on extended horse Odds. These rules don’t seem to be fully explained when signing up. I thought in all the bet victor rules were some what complicated and confusing! I’ve since cancelled my account with bet victor and created a Bet365 account which find more straightforward and much simpler to understand and use. Thanks again BetVictor maybe try to simplify things for the less experienced punters ?

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Pavol from BetVictor support was very helpful and patient with me as he explained the T&C for the welcome bonus.Reason for 3 stars is that the T&C for their bonus is not quite clear, rather than a deposit match bonus the welcome bonus with BetVictor acts more like a free bet bonus. To top it off they also convert your first deposit into the “bonus” section of your wallet, so even bets made with the cash you deposited only pay out winnings and not the original stake.In my opinion this could be more clear, as if you bet on any odds of 1.5 or lower, you’ve actually lost your entire cash deposited already since even if you win the bet, you will have used up your $1000 of “bonus” funds only to receive $500 of “bonus” funds back, which would be counted as the match you received.I would stay away from taking advantage of this promotion.

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I just want to say that Jamie from betvictor help live was fantastic sorted me out very quickly. Very polite. He a credit to the company.. keep up the great work Jamie

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I’m surprised after reading people’s reviews. This site is worst than all of them. A clear typical robbing site.football is fixed. Slots took 800 pound on a pound spin without a win. All because I cashed out 100 the day before.So basically if you cash anything out. ( rarity by the way)Every game you play after that will just take off you.They will write back to this review with its all rgn generated. Thats a load of crap.You technically can’t win anything on this site. Not worth your money try another site. Because it’s the worst one. Also when you get threw on live chat they do not even want to know you.I had a football mistake. So I complained. To them. And the cheeky f*** said what do you want us to do about it. And blamed me.I spoke to the manager kieran. Who didn’t even know what day it was.he was clue less and useless. And told me he would refund the bet that was clearly there fault and said it was a gesture off good will and they wouldn’t do it again if it happened in future. Also ended the chat like I’d robbed them with out saying bye.So basically if there wrong they won’t refund u. But there happy letting you put ur money on and waste it threw the shoddy site. Please listen to this review as the rest of these reviews are possibly fake.Me my missus and my brother have all signed up on this site. And all blocked them permanently. Because all 3 of us have neva actualy won a penny. They just Rob u blind. And have realy bad attitude. God helps you if you win. They will argue your winnings. And won’t pay out scruffy robbing tw***..This is truth

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Sarah helped me for my problem. I am happy for her service.

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I have played with them more than five years,what I realise now they are scammers.I have played a game, I have won the game, Not been paid.Trying to get support from the help centre online chat said Tell me the game you played and I have checked on history nothing was there and they said they can’t help.Maybe I have done this to me many times I didn’t realise.I was only playing with £10 or £20 blackjack,so I don’t really worry about it.think about if you play Big.Really annoying Casino.

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Excellent and efficient service by Juan. Resolved my problem instantly.

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I had a problem which was really concerning me ut I spoke to agent Pavol and he was really helpful I couldn’t have asked for morel I wish all live chat agents were as clear as pavol explaining a process to me. Thanks pavol keep up the good work

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So far so good, I have found that they do give you a game for your money and I have hit many bonuses on £1 spins that range from anything to £9 to £283 on King Kong cash, first withdrawal slightly slower then others such as mekhur slots and sky vegas but faster then 888 casino. Still very acceptable- withdrew at 21:15 money back in account 09:16 – 12 hours ….Will update review after some more game play and let’s see if it goes dead now I have a withdrawal. So far £250 in and £200 out but I could have cashed in profit if I wanted too. Thanks BetVictor ??

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Keith helped me sort my problem out straight away. Signed up for promotional offer but it did not except paypal which I used, so the promotional offer was not allowed. I spoke to Keith on live chat and he sorted it out no problem.

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Betvictor stole my money, almost 1000 pounds with no reason. I won few bets and had there from 400 almost 1000 pounds. After won it was few minutes and my account was closed. On the chat they told me something about closing my account and showed me regulations in which they say that they can steal my money. This is a joke, on every online bookmaker forum I will describe this case and write a complaint wherever possible, do not play there if you do not want to be robbed like me …

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They literally closed my account due to “business decisions” and didn’t even return the money that I had deposit. This is a scam website do not fall for it!

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I was / am a new customer and made a bit of a hash joining however Orsi on the live chat was fantastic and really helpful.

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Absolute joke this is running at 4.4 GOT TO BE THE WORST SITE I HAVE EVER PLAYED ON SLOTS. But putting that aside probably one of the most grueling sites ever to put on a bet. The football bets are limited and there are so many more sites available to lose your money on 🙂

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Christine sorted an offer out for me when it wasn’t sent through automatically. Very friendly and helpful

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A great and efficient live chat experience from Keith

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An error was noticed where home and away display were in the wrong way round on the BV platform contrary to the live play as proven by screenshots I took at the time. Yet BV refuses to budge and accept their error and withheld my funds and winnings. Such a ridiculous process how they ignored the evidence which proves a fault within their system. I’ve yet to be refunded!

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Still waiting for my withdrawal sent multiple emails but never get back to you

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Good day would like to thank the team that dealt with me today . Enjoy the rest of your week …

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Betvictor is one of there worst site they take you’re money then they stop you’re account you can’t get you’re money back avoid this site. Thing is they get you to reply to a bloody robot so you can’t solve you’re problems.

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Shocking returns on the slots, can litterally switch of and go dead at a moments notice, I personally don’t think this site provides a random outcome on its casino. It does seem that it’s controlled in some way. I have just logged off and am considering closing my account as I have just spun 1000 spins on the same slot and didn’t receive one bonus round. Is this random, I think not.

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A MASSIVE CONGRATULATIONS to scaming me again your doing really well on your RANDOM SPINS another 50 pound on spins no 8 11 0 5 10 32 26 3 35 12 28 7 29 23 30 12 don’t exist when you spin but 9!20 31 33 1 16 18 9 22 24 non stop every spin lose lose lose on and on it goes then you change to section of wheel can’t land there for next 17 spins so random I’ll never bet with them again 100 ?? percent genuine review

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Boycott Betvictor Casino. Games are rigged… Save your money don’t play or you be sorry. 100 percent fixed

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i had to use live chat and a employee named Juan was amazing help. many thanks

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Didn’t receive my new customer bonus ( error on my part) I contacted live chat to check if anything could be done. Juan went above and beyond to make sure I received this bonus. An overall positive first experience of fixing any issues I may have had. Top site, excellent customer support…as long as u get Juan lol . Thanks again ?

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very fast at settling your bets and great at taking your deposits but no so great at paying your winnings i have found them to hold your winnings for processing to the next day ie win on a Wednesday transfer that day processing on Thursday hits your bank the following week even though your have faster payments enabled on your funding method. I will be closing my account as i find a company so low does not deserve your custom!

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