Betvictor PLAYER REVIEWS(3135)
Jake
07 October 2022
Comment from uk.trustpilot.com
Adam from customer service was fantastic at supporting out my payments! Very quick to resolve the issue!
Adam from customer service was fantastic at supporting out my payments! Very quick to resolve the issue!
Reply
Robert
07 October 2022
Comment from uk.trustpilot.com
Excellent customer service by Antony today, highly recommended *****
Excellent customer service by Antony today, highly recommended *****
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Donna Pepper
07 October 2022
Comment from uk.trustpilot.com
Anthony solved my query quickly and efficiently
Anthony solved my query quickly and efficiently
Reply
liviu petru
06 October 2022
Comment from uk.trustpilot.com
I New costumer i just played 100£ But not any Bonus or free spin this its a scam
I New costumer i just played 100£ But not any Bonus or free spin this its a scam
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steve wilson
05 October 2022
Comment from uk.trustpilot.com
Con artists I'm going to make formal complaint and ask the police to carry out a formal criminal investigation into fixed odds roulette last dozen times played it has done same so called random spins we will see what fraud investigation team no wonder they register abroad
Con artists I’m going to make formal complaint and ask the police to carry out a formal criminal investigation into fixed odds roulette last dozen times played it has done same so called random spins we will see what fraud investigation team no wonder they register abroad
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jamie
05 October 2022
Comment from uk.trustpilot.com
YET AGAIN ANOTHER BIG LOSS, I HAVE BEEN ON LIVE CHAT TO COMPLAIN ABOUT THE BONUS FEATURES NOT COMING IN AND SOON AS I COME OFF LIVE CHA, MY GAME PLAY GETS EVEN WORSE, THEY TELL US THE SAME THING, ITS RNG, THAT IS LOAD OF BULL, THEY CONTROL WHO WINS AND WHO DOESNT, I HAVE NEVER WON, AND SINCE COMPLAINING ON LIVE CHAT ITS GOTTEN EVEN WORSE
YET AGAIN ANOTHER BIG LOSS, I HAVE BEEN ON LIVE CHAT TO COMPLAIN ABOUT THE BONUS FEATURES NOT COMING IN AND SOON AS I COME OFF LIVE CHA, MY GAME PLAY GETS EVEN WORSE, THEY TELL US THE SAME THING, ITS RNG, THAT IS LOAD OF BULL, THEY CONTROL WHO WINS AND WHO DOESNT, I HAVE NEVER WON, AND SINCE COMPLAINING ON LIVE CHAT ITS GOTTEN EVEN WORSE
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Kevin Brennan
05 October 2022
Comment from uk.trustpilot.com
Spoke with Adam today regarding my account. Adam was professional, clear and fully aware of my problem. Adam fully rectified my problem, leaving me very satisfied with the resolve. 10/10 Adam thanks again
Spoke with Adam today regarding my account. Adam was professional, clear and fully aware of my problem. Adam fully rectified my problem, leaving me very satisfied with the resolve. 10/10 Adam thanks again
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Paul M
04 October 2022
Comment from uk.trustpilot.com
In answering my previous review, BetVictor say " Our professional Customer Support Team will be happy to reply to you any questions you might have regarding Bet Victor or your betting Account. Please contact our Live chat or email us to help**betvictor.com."However, any email I now send to the help address, is now being returned straight back to me:"Your message couldn't be deliveredThe message you sent to help**betvictor.com couldn't be delivered due to: Recipient email address is possibly incorrect. Further information5.4.1 Recipient address rejected: Access denied. "Which very much looks like my email has been blocked by their system (or it's just a huge coincidence.....)Not exactly the professional service that they are trying to portray.I have some stamps somewhere, I'll send my data request to them the old fashioned way.(I've had to edit the email address here as trustpilot don't allow them, but I am using the correct address each time)
In answering my previous review, BetVictor say ” Our professional Customer Support Team will be happy to reply to you any questions you might have regarding Bet Victor or your betting Account. Please contact our Live chat or email us to help**betvictor.com.”However, any email I now send to the help address, is now being returned straight back to me:”Your message couldn’t be deliveredThe message you sent to help**betvictor.com couldn’t be delivered due to: Recipient email address is possibly incorrect. Further information5.4.1 Recipient address rejected: Access denied. “Which very much looks like my email has been blocked by their system (or it’s just a huge coincidence…..)Not exactly the professional service that they are trying to portray.I have some stamps somewhere, I’ll send my data request to them the old fashioned way.(I’ve had to edit the email address here as trustpilot don’t allow them, but I am using the correct address each time)
Reply
mjc
03 October 2022
Comment from uk.trustpilot.com
games play smooth and the weekly spin club is ok, however the withdrawls are very inconsistent. started off with instant now they just sit pending for hours on end. small withdrawl too, considering what i’ve put in and lost they then take ages to pay out your paltry wins .
games play smooth and the weekly spin club is ok, however the withdrawls are very inconsistent. started off with instant now they just sit pending for hours on end. small withdrawl too, considering what i’ve put in and lost they then take ages to pay out your paltry wins .
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LJ Croft
02 October 2022
Comment from uk.trustpilot.com
Helpful customer service 02.10.2022(Assisted by Adam) He helped alot, Answering questions I had and very promptly resolving an issue i had.Extreamly quick response time too.Thank you
Helpful customer service 02.10.2022(Assisted by Adam) He helped alot, Answering questions I had and very promptly resolving an issue i had.Extreamly quick response time too.Thank you
Reply
Carrol Smith
02 October 2022
Comment from uk.trustpilot.com
Closed my partners account, didnt even notify us no reason given when asked why they said 2 weeks before. no problem plenty more sites
Closed my partners account, didnt even notify us no reason given when asked why they said 2 weeks before. no problem plenty more sites
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jamie
02 October 2022
Comment from uk.trustpilot.com
am i the only 1 who notices, that when you complain about not winning on slots & how not very often, bonus features come in, that the game play gets even worse on that site, you are complaining abou, & on there sister sites, i am well overdue a huge win, i lose evey week, every month, spent grands upon grands, its about time they paid out
am i the only 1 who notices, that when you complain about not winning on slots & how not very often, bonus features come in, that the game play gets even worse on that site, you are complaining abou, & on there sister sites, i am well overdue a huge win, i lose evey week, every month, spent grands upon grands, its about time they paid out
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darren boldy
02 October 2022
Comment from uk.trustpilot.com
Quick response to my issue, sorted with minimal effort
Quick response to my issue, sorted with minimal effort
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Stuart Fitzgerald
02 October 2022
Comment from uk.trustpilot.com
I had to contact HeartBingo as I was having issues and Antony was extremely professional and resolved the issue within minutes
I had to contact HeartBingo as I was having issues and Antony was extremely professional and resolved the issue within minutes
Reply
Paul M
02 October 2022
Comment from uk.trustpilot.com
I've now decided to go through the data protection route to access the details they hold on me, as it is a legal requirement for them to provide this (data protection act 2018)If they had to decide to restrict my account, I presume there must be a record of it!
I’ve now decided to go through the data protection route to access the details they hold on me, as it is a legal requirement for them to provide this (data protection act 2018)If they had to decide to restrict my account, I presume there must be a record of it!
Reply
Ritchie
01 October 2022
Comment from uk.trustpilot.com
Prix De L'Arc De Triomphe - Odds Rip OffThe biggest and richest race in Europe takes place tomorrow and at the time of this review BetVictor are up to mischief again with their odds. The overround on their book is a massive 157.44%. Compare this to Bet365 who are 123.62% which still isn't great but they do offer 2 extra places rather than 1 at BV. Best prices will always be found on the Exchanges but don't waste your money at BetVictor their odds are disgusting! Also note they had my review about their massive overround on the Ayr Gold Cup removed......they don't like the truth being told.
Prix De L’Arc De Triomphe – Odds Rip OffThe biggest and richest race in Europe takes place tomorrow and at the time of this review BetVictor are up to mischief again with their odds. The overround on their book is a massive 157.44%. Compare this to Bet365 who are 123.62% which still isn’t great but they do offer 2 extra places rather than 1 at BV. Best prices will always be found on the Exchanges but don’t waste your money at BetVictor their odds are disgusting! Also note they had my review about their massive overround on the Ayr Gold Cup removed……they don’t like the truth being told.
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Dave
01 October 2022
Comment from uk.trustpilot.com
Spoke to Antony. Incredibly helpful. Solved my issue quickly. 5 Stars
Spoke to Antony. Incredibly helpful. Solved my issue quickly. 5 Stars
Reply
Bakr Kal
30 September 2022
Comment from uk.trustpilot.com
Very Very bad betvictor anyone win over £100.000 i play big bet and smell bet but no win no money back i thnk has scams me
Very Very bad betvictor anyone win over £100.000 i play big bet and smell bet but no win no money back i thnk has scams me
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Sigma Delta
29 September 2022
Comment from uk.trustpilot.com
Had to contact support. I was dealt with by a chap called Harvey. It was a pleasant and successful interaction.
Had to contact support. I was dealt with by a chap called Harvey. It was a pleasant and successful interaction.
Reply
Jamie Holliday
29 September 2022
Comment from uk.trustpilot.com
The worst slots site I've ever played, wont be back, 100% rigged slots, 5000+ spins and not a single bonus or mini
The worst slots site I’ve ever played, wont be back, 100% rigged slots, 5000+ spins and not a single bonus or mini
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Eoin Meagher
28 September 2022
Comment from uk.trustpilot.com
The wording on their offers is deliberately deceiving. One offer states that when you open a new account and wager 10, you'll get 100 bonus. Seems clear and easy enough, right? Except in the small print it becomes clear that they have no real intention of ever honouring this promise, because of the conditions imposed on it.First attempt to use live help was terrible. I waited 20 minutes to get talking to someone and then when I stated my problem, waited another 25 minutes with no information coming from the agent. I couldn't wait anymore and the problem was not dealt with; no follow up, no apology, nothing. The second interaction was a bit better, except it was there that I learned I would not receive the promised bonus despite having wagered more than required amount.As you can see from their reply (below), they didn't even bother to read my complaint. It's pretty clear I think, from my complaint, that I had already spoken to Live Help and they suggest I contact them again. It's all pretence. Pretend offers, pretend customer care, pretend concern. I've now moved my rating from 2 stars to 1.
The wording on their offers is deliberately deceiving. One offer states that when you open a new account and wager 10, you’ll get 100 bonus. Seems clear and easy enough, right? Except in the small print it becomes clear that they have no real intention of ever honouring this promise, because of the conditions imposed on it.First attempt to use live help was terrible. I waited 20 minutes to get talking to someone and then when I stated my problem, waited another 25 minutes with no information coming from the agent. I couldn’t wait anymore and the problem was not dealt with; no follow up, no apology, nothing. The second interaction was a bit better, except it was there that I learned I would not receive the promised bonus despite having wagered more than required amount.As you can see from their reply (below), they didn’t even bother to read my complaint. It’s pretty clear I think, from my complaint, that I had already spoken to Live Help and they suggest I contact them again. It’s all pretence. Pretend offers, pretend customer care, pretend concern. I’ve now moved my rating from 2 stars to 1.
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jamie
27 September 2022
Comment from uk.trustpilot.com
yet again anothe loss, every time i play on slots no matter what site i lose, this is because i go on live chat to complain about the fairness of there games and the small wins they pay, they are all connceted, all bookmakers are reguualted to same gaming autorties, they use an excuse its RNG but my RNG must be blocked from winning, they conncet to your bank, your phone, your IMEI its all a fix, computirsed to death, goverment is making to much money from this, thats why gamblings legalised, very dissapointed yet again betvictor your taking all money all the time its about you and your sister sistes startt paying me out TBC
yet again anothe loss, every time i play on slots no matter what site i lose, this is because i go on live chat to complain about the fairness of there games and the small wins they pay, they are all connceted, all bookmakers are reguualted to same gaming autorties, they use an excuse its RNG but my RNG must be blocked from winning, they conncet to your bank, your phone, your IMEI its all a fix, computirsed to death, goverment is making to much money from this, thats why gamblings legalised, very dissapointed yet again betvictor your taking all money all the time its about you and your sister sistes startt paying me out TBC
Reply
shirley webb
27 September 2022
Comment from uk.trustpilot.com
Brilliant customer service always there to help. We'll done bet Victor
Brilliant customer service always there to help. We’ll done bet Victor
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david Finnerty
27 September 2022
Comment from uk.trustpilot.com
Casino games are 100percent rigged. Yes they are regulated so you don't win. Horse racing prices ok..Stay Far away from the casino.
Casino games are 100percent rigged. Yes they are regulated so you don’t win. Horse racing prices ok..Stay Far away from the casino.
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Ali Aliremzioglu
27 September 2022
Comment from uk.trustpilot.com
Harvey is top Man, he solved an issue I had promptly and efficiently
Harvey is top Man, he solved an issue I had promptly and efficiently
Reply
Skins
26 September 2022
Comment from uk.trustpilot.com
Excellent customer service and communication
Excellent customer service and communication
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Gary Brereton
25 September 2022
Comment from uk.trustpilot.com
I have only recently joined BetVictor, so far so very good, I am not a big gambler but I will build as I go. Excellent easy website, so full marks guys.
I have only recently joined BetVictor, so far so very good, I am not a big gambler but I will build as I go. Excellent easy website, so full marks guys.
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Philip Hutchinson
25 September 2022
Comment from uk.trustpilot.com
Houda was great. Thanks
Houda was great. Thanks
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customer
25 September 2022
Comment from uk.trustpilot.com
Houda the customer service agent is excellent very helpful and knowledgeable
Houda the customer service agent is excellent very helpful and knowledgeable
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Banana Man
25 September 2022
Comment from uk.trustpilot.com
The website swallows your money on slots stay well clear very bad number generator played every slot they have on this site and you get nothing from them how can all the slots on the website pay you nothing my YouTube followers was actually disappointed when i was streaming live they pay for the gambling I don't another site for people to steer well clear of
The website swallows your money on slots stay well clear very bad number generator played every slot they have on this site and you get nothing from them how can all the slots on the website pay you nothing my YouTube followers was actually disappointed when i was streaming live they pay for the gambling I don’t another site for people to steer well clear of
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Gary
25 September 2022
Comment from uk.trustpilot.com
Contacted Online chat as I thought I hadn’t received a free bet I was entitled to. Antony dealt with it, explaining that it was actually credited directly to my account and not as a free bet as I assumed.
Contacted Online chat as I thought I hadn’t received a free bet I was entitled to. Antony dealt with it, explaining that it was actually credited directly to my account and not as a free bet as I assumed.
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Natasha Griene
25 September 2022
Comment from uk.trustpilot.com
While i loved this site and also i think i've give 4/5 brilliant reviews im now very upset!!!!I was asked to provide bank statement's which i did they then wanted to see them again which i sent as well as explaining my money now to be told i can not play until 1st of January 2023 ? absolutely appalling i play what i can afford to play while still having money left over in my bank if i should need anything in my house!!!! I have given over Multiple bank statement's and yet still they wont let me play until next year i have been a long and loyal customer to this site and feel like i have been treated VERY UNFAIRLY!!!!!What a absolute shame i've had to put 1 star this time!!!!
While i loved this site and also i think i’ve give 4/5 brilliant reviews im now very upset!!!!I was asked to provide bank statement’s which i did they then wanted to see them again which i sent as well as explaining my money now to be told i can not play until 1st of January 2023 ? absolutely appalling i play what i can afford to play while still having money left over in my bank if i should need anything in my house!!!! I have given over Multiple bank statement’s and yet still they wont let me play until next year i have been a long and loyal customer to this site and feel like i have been treated VERY UNFAIRLY!!!!!What a absolute shame i’ve had to put 1 star this time!!!!
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shaun omalley
24 September 2022
Comment from uk.trustpilot.com
Houda was super helpful and sorted my issue out swiftly.Many Thanks!
Houda was super helpful and sorted my issue out swiftly.Many Thanks!
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Ja
24 September 2022
Comment from uk.trustpilot.com
All good with my problem, excellent service..
All good with my problem, excellent service..
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Ross
23 September 2022
Comment from uk.trustpilot.com
Spoke to Houda from customer service. Absolute super star made something complicated very easy. People like that is why I come back to use again.
Spoke to Houda from customer service. Absolute super star made something complicated very easy. People like that is why I come back to use again.
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Paul Nadison
23 September 2022
Comment from uk.trustpilot.com
Lauren dealt with my issue efficiently. Was really impressed.
Lauren dealt with my issue efficiently. Was really impressed.
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jamie
23 September 2022
Comment from uk.trustpilot.com
absloute horendiuous, in tears, over £520 and not a bonus worth shouting about, constantly on the take, all you do is take take, all sites conected & governed by same govening body, its a pute gfambli ng, they say RNG that is a load of bull, over £500 and nowt yet wouldnt juts log in and win staright fuming
absloute horendiuous, in tears, over £520 and not a bonus worth shouting about, constantly on the take, all you do is take take, all sites conected & governed by same govening body, its a pute gfambli ng, they say RNG that is a load of bull, over £500 and nowt yet wouldnt juts log in and win staright fuming
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grant nichols
23 September 2022
Comment from uk.trustpilot.com
Lauren on customer service was excellent! Thanks very much !!
Lauren on customer service was excellent! Thanks very much !!
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Hakan
22 September 2022
Comment from uk.trustpilot.com
I bet a lot of time with betvictor,when i started win,they didnt allow to bet.i texted live chat one customer service they passed another person,they didnt helped me at all.Nobody must not play with them.
I bet a lot of time with betvictor,when i started win,they didnt allow to bet.i texted live chat one customer service they passed another person,they didnt helped me at all.Nobody must not play with them.
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Cosma Pereira
22 September 2022
Comment from uk.trustpilot.com
Betvictor is one of the best casino I never had issue also customer service Adam is very kind and quick.
Betvictor is one of the best casino I never had issue also customer service Adam is very kind and quick.
Reply
Marcin Pustowar
21 September 2022
Comment from uk.trustpilot.com
It was my pleasure to talk to Lauren this morning who help me with my bet queries. She was very professional. Top class service!Thank you Lauren
It was my pleasure to talk to Lauren this morning who help me with my bet queries. She was very professional. Top class service!Thank you Lauren
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mary
21 September 2022
Comment from uk.trustpilot.com
I forgot to opt in to the welcome offer and harvey from live support was very patient and helpful he credited the free bets to my account! thank you
I forgot to opt in to the welcome offer and harvey from live support was very patient and helpful he credited the free bets to my account! thank you
Reply
Mark ellison
21 September 2022
Comment from uk.trustpilot.com
Great support, spoke to Jacob customer service, helped me straight out no hesitation.
Great support, spoke to Jacob customer service, helped me straight out no hesitation.
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Theresa Cooper
20 September 2022
Comment from uk.trustpilot.com
Played for a while never had a problem with it great site if I’m honest could say one of my favourites I needed to speak to someone from customer service got put through to a lady called Lauren she was such a great help didn’t leave me waiting to long and did what I asked very helpful and very perlite betvictor should be proud to have her as an employee
Played for a while never had a problem with it great site if I’m honest could say one of my favourites I needed to speak to someone from customer service got put through to a lady called Lauren she was such a great help didn’t leave me waiting to long and did what I asked very helpful and very perlite betvictor should be proud to have her as an employee
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Sorina Mantu
20 September 2022
Comment from uk.trustpilot.com
I had a missing free bet and the agent who helped me was very nice and it didn't took long until my problem was solved. Thank you
I had a missing free bet and the agent who helped me was very nice and it didn’t took long until my problem was solved. Thank you
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El Montana
20 September 2022
Comment from uk.trustpilot.com
I made a mistake with my first deposit. Jayce was very helpful in rectifying this.
I made a mistake with my first deposit. Jayce was very helpful in rectifying this.
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Martin Harlow
20 September 2022
Comment from uk.trustpilot.com
Very good service from Jayce
Very good service from Jayce
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Trishy Walsh
19 September 2022
Comment from uk.trustpilot.com
Helpful and fun. Chat helpmis good also.
Helpful and fun. Chat helpmis good also.
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Libby Dimelow
19 September 2022
Comment from uk.trustpilot.com
Jayce was great he really helped my query and proceed my security and really good agent for betvictor
Jayce was great he really helped my query and proceed my security and really good agent for betvictor
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Natasha Griene
08 October 2022
Comment from uk.trustpilot.com
After playing for around 2/3 years they way they have treated me is disgusting i sent in all private info which i wouldn't normally do but i use to love this site so didn't mind i get enough money to gamble and they still wont let me play until next year ? I WILL BE GOING TO THE PAPERS ABOUT THIS SITE and exposing them on how they treat people unfairly and discriminate's against certain people what a shame because b4 now i only had 5 star reviews about betVictor!!!!!!!
After playing for around 2/3 years they way they have treated me is disgusting i sent in all private info which i wouldn’t normally do but i use to love this site so didn’t mind i get enough money to gamble and they still wont let me play until next year ? I WILL BE GOING TO THE PAPERS ABOUT THIS SITE and exposing them on how they treat people unfairly and discriminate’s against certain people what a shame because b4 now i only had 5 star reviews about betVictor!!!!!!!