Betvictor Review

Very polite customer services fast withdrawal nice little win today was in my account within seconds had account along time never really used this site but now I will be thanks again betVictor 😊

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Hello,

This is Denis Doiron with another update on the missing 1850 dollars. I placed 2 withdrawals on aug 21 and 22nd totaling 1850 dollars Canadian. I was in contact with Betvictor for about 3 weeks. I was basically brushes off until one of their cashier employees named charmaine had a closer look. It was said to me that whoever placed my withdrawal (on their end) for got to enter the Swift code. So my funds were sent to basically nowhere. For 3 weeks i was told to contact my bank. I ran 3 traces for the funds, costing me 180$. The funds have yet to appear. They told me they should "bounce back" to them or appear in my accound eventually but we are know nearing one month an a half…. No resolution, no effort.

They probably wont even reply to this review and just shrug it off again.

Im not sure what to do at this point.

I want my money.

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Certainly improved service wise and in terms of offers, prices and promotions. Having been low down my "go to bookmakers" list now up in the top two.

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Ha won a nice little win of £80 from £10 and withdrew.. then guess what the clawed that back, and more, from me on further deposits in a couple of days and now I’m on a really bad losing streak as in £10 last less than 30 mins on 10p spins 👍 nice BetVictor!! Don’t waste your money I won’t be back that’s for sure

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Brilliant site navigation easy spot on will be around for long

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Excellent offers and great customer service

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Poor poor company, recently got asked to provide crazy amounts of financial information to them as part of their “due diligence procedure” to check my affordability, I reluctantly supplied payslips, bank statements etc and they then decided to put a deposit limit on of a few hundred. I understand deposit limits but they my existing winnings I had I am also not allowed to bet with as they are saying I have used my “betting limit” for 2020 so I can’t place any bets even though I have funds in the account !!?? Seems ridiculous only have a few hundred in there and they are so ignorant and rude when you contact them would warn people to stay well away. They do not even understand their own industry guidelines.

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Only used betvictor a few times and had won 50.00 GBP on the 28th August 2020 after depositing 10.00 GBP and then after that win i deposited another 10 GBP but did not win anything, then after a couple of weeks i logged in and noticed my account was -50.00, after contacting them they said another 50.00 had been withdrawn on September 8th which paid out twice, id told them that i had not played or won since my win at the end of august and told them it was wrong, i supplied a copy of my bank statement for the whole period of time, what gets me is i am told "Well even if it shows the money did not go to your bank you need to contact the bank to see where the funds went". Which i will not do as i have proven that no funds went to my bank after my initial win which confirms i did not make any other withdrawal. I can only believe it's one of the following , either an employee that is skimming there accounts and making it seem like an error on someones accounts, or that after winning the 50.00 and spending only 20.00 someone is trying to get money back. Sounds stupid i know but think of everyone that has accounts with the total overall wins and loses at a postitive balance, it would soon adds up

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made a withdrawal last night at 21 00 normally in a maximum of 30 minutes it should have been processed but in my case I know why it is pending and now I want you to solve this problem?

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The complaints process is a complete farce and probably illegal

long-standing customer suddenly decided to ring me in a police-like interview then requested documents which I sent and they said were not correct (they were) Over 2 months which eventually resulted in being ignored complaint went to level 3 (this only happens if you email csdirectorreview yes YOU the customer has to go up the levels, not the company. This is not how the guidelines suggest on-site but anyway they don't follow them and nobody cares.

The service gets worse when you get to this level and after trying ignoring me for weeks they just close my account. I will be shortly taking legal advice

BE WARNED this firm is NOT TO BE TRUSTED.

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Great bookies until you win a few quid.My account has been restricted from sports betting because I’m up over the year.shocking behaviour.They said it was a business decision.Would they do the same if I lost.leave alone.

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Great experience, professional and helpful stuff ready to offer assistance. Great website and easy to navigate.

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Had a bad experience here,wasn’t easy for me until I met an expert,I will highly recommend Mrs Bonnie, she’s Sincere and honest in all way round she helped me got everything I lost from them. Feel free to email her on (Greenebonnie four six five) g mail

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Didn’t have to wait too long and Ellie who I spoke to was very helpful and friendly

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Absolutely disgrace of a betting site, all because I was on winning steak they restricted my account from betting more than £50, do not use this site it’s a con

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This is Denis Doiron with a second update on my missing withdrawal situation.

I received a call from a lady named judy or trudy last Friday. I was told she was escalating this to the highest departement so I felt happy like some progress was being made and that she would get back to me monday. Nothing on monday so i placed a call and talked to a lady named Charmaine.

She claims she asked for payment receipts on other payments to compare the Data to make sure that theyre was no error while processing my payment. She said that she would be back to me mid week and should have a betyer idea what happened.

Here we are Thursday at 10pm. Received no calls (not even from the lady i spoke to Friday). I called my bank once again and paid 60 dollars for them to run a trace to try and locate my 1850 dollars.

Betvictor is not helping. Not even making a small effort. Money does not vanish so i hope this appeares somewheres at some point. Thats alot of money and i really hope to recover it.

Plenty of other sites offer the etransfer method and i have had no issues with this. I have been a betvictor customer for years. A good customer. And i have litterally received 0 help and continious "call your bank response"
I have done this and spent 120$ now trying te recover my money. Ive done my part.

I really wish someone would go the extra mile and help me. These are withdrawals placed on the 21st and 22nd of August. Its almost been a month.

A call back to even remotely pretend you care would have been alright.

Three reviews down , another customer claims to have been missing money that was actually withdrawn during the exact timeframe.

Plz look into this for gods sake.

Thanks a lot.

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Interrogated me like a criminal trying to verify my account and asked for an outrageous amount of information just so I could place the 5 pound bet that they allowed me to deposit on their site.

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Had an issue (my fault) Thomas sorted it out there and then most excellent!

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Had an issue with a withdrawl. However, after trying the live chat and being lied to I spoke to Tinas, who was very kind and helpful! Really glad to have come across this person!!!!

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I had a problem with my currency and Alina helped me. Very nice and efficient.

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I have had the same issue as Denis Doiron. I withdrew money 5 times between 21 August to the 24 August. It is a sum $2300. I have been back n forth with emails to sort this issue and just keep getting told to sort it with my bank. I played again to make a small withdrawal and did not receive that either.
Anyone know what else u can do to sort this out would be much appreciated

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My problem was handled by Lilly and she was super. Friendly, knowledgeable and quick. Other sites could learn much from her.

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A great service provided by Megan, I hope bet Victor realises how good an employee they have in her. Quick and to the point answers allowed me to reach my solution. Thank you Megan.

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Wonderful support from Damian, great advice for use in the future. Friendly, helpful and couldn't ask for more.

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This site is much better than anywhere else Ladbroke rip u off be aware

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If I could give these 0 stars I would iv been gambling all my life you win u lose it’s all part of it but I base my online experiences on fair gaming now iv played many sites most are now getting very tight with big pay outs so I tried bet victor saw good stars for it but when u scroll down all the good reviews are on customer service now I don’t know about you but I couldn’t give a f—k if Valerie answer my question in good time I wana know if the site is good for payouts or not and none of the reviews state that so I gave it a chance lost a few grand and not being funny this site absolutely hates a high stake it will eat ur money for fun u will get bonuses on the low stakes but they are sooo poor iv never seen a site that can’t pay out over 30x I mean it’s soo laughable please do not waste your money with these guys if you like to actually win coz it won’t happen here I will never load up another pound with these crooks neither should you awful site!!!!

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Great support from Alina,
Thanks again,
Best regards,
SG

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Bet victor is a unfair gaming casino. Stay clear of them. I wouldn't recommend at all. My mate had put 6000 pounds through wild swarm. It popped and gave him 10 pounds that's what you call unfair gaming. We are seeking legal advice monday morning

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I had an issue with not getting a bonus fund paid but Tina was ever so polite and helpful, she sorted it with no issues at all, keep up the good work Tina! Excellent

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The last 7 years or so. Betvictor has been extremely good. I have no real complaints. But i placed a withdrawal on august 21st. Two of them actually. And am yet to receive them. Totalling 1850 CAD dollars. The weird thing is i actually received three withdrawals after these two so an error was made somewheres. I was told to call my bank to see if we could locate the funds and the bank confirmed that nothing at all was received. So they are not sure what excactly they can do if the funds dont seem to have been sent.

After letting betvictor know. They say the funds were sent and basically there is nothing they can do. They have sent it to the payments team and they cant really do anything else. They sent me this recepit thing that says the funds were sent. I however have received nothing. They seem to think im a person trying to get free money lol but i have been a customer way too long to do that. I hate to turn to social media but i would really like my money.

Help. Anyone.

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Had an issue getting verified. Spoke to Tina on live chat. She was most helpful and got my issue sorted out promptly. Very good service and polite

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Still awaiting withdrawal pending for some time has seem to me they get paid to do nothing don’t know why they call it faster payment service if takes hours to authorise

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Really good and helpful response from Rachel – only recently joined and impressed so far

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Very helpful support from Samantha. When I accidentally signed up to the wrong offer she switched it for me. Great customer service.

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Very good and honest bookie. Never had any issues with withdrawals or the like. Had to go on chat about a small issue but was politely and promptly dealt with by Kieron. It’s a thumbs up from me 👍🏻

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Been waiting for the withdrawal for last 48 hours no live chat what so ever !! no reply to emails what so ever !!! Can't get in touch in no possible way !!!! Not recommended! Bet365 is way way better in all expects! Extremely disappointing customer service !!

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Am a lady and I currently started betting some months ago! I actually had a great loose when I started, until I was referred to someone who helped changed my life by a friend 😊🔥, he gave me fixed matches and accurate bet tips which made me win about 1 million euros within a month, I didnt wanna talk about this but I just wanna help people who have been searching for fixed matches and accurate bet tips! His name on Instagram is Yeri_bets and on Telegram is markgames20

He offers payment after win matches! You pay him after winning the match, he doesn't charge for his matches
Trust me your gonna come back here and thank me later! 😊

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I have had the experience with Tina who was super friendly and helpful. Thank you for the great service I have been given!

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Samantha was very helpful and I love using BetVictor 💪🏻

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Helpful with my request and was quick to respond

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Had good customer service with Samantha in Live Chat. Helpful, friendly and resolved my issues.

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Live chat was very helpful.
Thank you Samantha for your help.

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So far So good since I joined betvictor. The verification process was easy and was very quickly verified and deposit limit set.👍🏼😁

The slots play well and the RTP on the games have met my expectations for an online casino so no complaints there.😁👍🏼

Payouts using PayPal are almost instant and that’s a winner😁👍🏼

They have competitions running almost daily if you choose to participate and there is no wagering requirements on the free spins or cash prizes.

Win or lose I’m glad I joined betvictor as I feel that they are a trustworthy online casino🌟🌟🌟🌟🌟😁👍🏼

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I find the chat service excellent and very helpful. However finding bets is extremely difficult in some cases. The links should be made clearer as it is almost impossible to find some bets. The website is well laid out and quite easy to use otherwise. Wins are paid quit quickly too.

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I just joined and was a bit confused your staff helped me to have a thoroughly enjoyable afternoon thank you

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She Helped me to change my new customer offer as I selected the wrong one great help many thanks Sue

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I had two conversations , one with Megan and the other with Samantha . Both were great at their jobs, but it was Samantha who resolved my problem well done.

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asked a question. operator replied she would find out and could email me to save my time, which she did.

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