Betvictor Review

So they take away promotions as when it suits dispite partaking in one comp. they have a disspear only to be told its down to the promotions team very selective not impressed at all To the reply when I play a comp and pick football scores and my entry disappear after I logged them its quite disappointing as well unfair

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I contacted Alina on Chat. If this person gets tired of Chat work, she’d be snapped up by our Diplomatic Corps. Truly fantastic, patient and understanding support.

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They have closed my account i still have over £38 and i cannot login to withdraw my money. I am a member of 6 other betting sites and they dont require verification to be sent to the extent that bet victor do.

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The representative, Raphael, was polite, professional and very helpful with my request. There should be more individuals in businesses, worldwide, like Raphael!

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Chris was very curtious and helped me very quickly, would recommend.

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I’ve been with Bet Victor for the past 6 months plus and I can say I’ve only had nothing but positive experiences with them unlike other sites I can mention (I have more reviews here on Trustpilot based on other online casino apps). From day one I’ve had no problems with deposits and quite fast withdrawals. Their verification process was fast enough and easy (didn’t have to wait days or weeks to be verified unlike other dodgy sites I could mention)

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First time using BetVictor. I misunderstood the promo requirements but Kaylan on live chat was amazing. Clarified my misunderstanding and offered a 2nd chance at the promo. Excellent customer service!!

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I had a very niche uk politics bet enquiry and Aidan, via online chat support went above and beyond to assist in my enquiry.

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Thank you to Anyi for helping me with my enquiries. Fast ,efficient and excellent customer service.

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I was directed to the live chat area of the bet victor site today after an issue with a large withdrawal i had made after a very good win on the horses earlier i didnt rate the robotic assistant but the live helper CHRIS was very professional and really helpful ! Chris answered my question quickly and clearly and made me feel a lot betterThankyouKenny ⭐️

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I had a query about free bets and spoke to Bryce through chat and the problem was resolved very quickly

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Being new on the site and not to sure of some of the offers on different sports I went to live chat spoken to Aidan who was very helpful, clear and understanding my questions answered them clearly and didn’t make me feel I had to hurry or he wasn’t interested in me personally I found the site very user friendly as was Aidan a great experience well done betvictor

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I have just finished a live chat with Mia who went over and beyond helping me. Such a helpful person

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Biggest scam. I play a lot on the virtual football betting sites. I’m very good at them however on this one it seems whenever you place more then £10 on odd other then ones that’ll only return pennys. It just seems to constantly lose no matter what. Its like the have a built in system that when you place a big bet it will never let you win. Biggest scam. App is not worth it.

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I posted review couple of days ago and they put down because I explain their scam guys stay away from them don’t waste your money

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Chris was super helpful and efficient. Great live chat team 😊

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This casino let someone into my account no password no sign in no nothing how do you let someone in without signing in or anything that is bull now they will not refund this money to my account stay away from this place they are a scam little do ik they were the ones who did it they won’t let me contact management or anything

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Slots are rubbish don’t even dare to deposit single pound at this site

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They close my account with money in because I put from mistake husband card.but they didn’t give one advertisement like other casino..I have all my documents possible.this is very rude to take my money

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Usually it takes so very long to be assisted but Pavol was quick and to the point. I have simply misplaced my login details and have been away travelling for a long time.Thanks!Alanhudson10 (l think)

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chris is a good customer service rep on chat, keep up the good work chris

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Very helpful staff Mia was extremely fast at fixing my problem and was very polite

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Aidan is a star. He helped with all my problems and fixed them very quickly. If you need help, PLEASE ask for him 🫡

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I tried to sign up for the welcome offer but it didn’t apply to the UK. I had selected the ROI by mistake. This meant that I had no welcome offer showing in my account after signing up and depositing funds.Live Chat were friendly, understanding and resolved the matter quickly. I am delighted with the offer I received and start my time with BetVictor with a very positive experience. Thank you to Chantelle and Thomas for making my day.

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So I wrote a review about Betvictor and my bad experience. I received a prompt email back asking me to explain my experience in detail. This I done. I was then asked to contact live chat. Live chat had no idea what I was talking about so once again I had to explain. I felt like I was not being believed and was told to try troubleshooting. As explained, I have not had trouble with any other site. I found myself getting frustrated after 10 minutes of chat with the advisor so wished him a good day and signed off. Not happy that this problem hasn’t been explained and I was made too feel like an idiot.

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Betvictor is a really good site mostly for odds and widrawal payment is very fast and easy i recommend this site 1000% legit and reliable…10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

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Guys read the reviews it is not a fair site and a money pit. Never know a site where you can’t hit a simple spin.. The loyalty is also dismal. Time to call it day. There is no fun it is agonizing when you know the outcome.100 quid in less than 10 minutes on 10-30p bets do not do it to yourself. I am done. It is not fair site, Same thing same result. Either no one plays on here or it is just an eating machine. RTP does not exist when you join you will get your money back after that it just takes while they laugh at you

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So my son joined this casino because of the reviews and as I sat watching him play Sunday night I noticed his balance kept fluctuating not just whilst in play but also when he didn’t even have his device in his hand. His balance would increase then deduct more. Going on live chat, the advisor told him they have no control over bonus play…..(though why he gave that answer I have no idea as that wasn’t even mentioned in chat…..) and could do nothing about it. It disgusts me that it was so easily swept aside. If you play these sites then you win some, you lose some but to take money from his balance whilst no game is in play is just downright dirty cheating. Sort it out BetVictor…..that’s no way to treat your customers. Warning……play at your peril but I would stay away.

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Spoke with Kalyan , great service and experience resolved my issue under 3 minutes.

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Bryce was very respectful & dealt with my problem quick & efficiently

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Spoke to Aidan regarding an game issue. Very empathetic and kept me informed. Brilliant customer service

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I had a issue with a game not loading and so I decided to use the live chat I was put through to Aidan and he has provided amazing and professional service

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Bryce is helpful and cheerful even through messaging.. he really should get a raise ..and a day off!! Way to go Bryce!!! Keep up the stellar work!!

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If I could give 0 stars I would. My betting experience with BetVictor has by farrrr been the worst experience I’ve had compared to any other books. I opted into an offer, deposited money to get a bonus and was required to play through. WHILE WINNING MY WAY through the playthrough, betvictor decided to take away 1.2k from my account and it went to 0. When contacting betvictor about the issue I was told that the offer had expired hence my money going away. How can an offer expire one hour after opting in? Betvictor is the biggest scam and I’ve tried contacting them multiple times but their customer service support is god awful. I hope they can reach out to me and resolve this issue but it seems like I genuinely got money taken out of my account that I couldn’t even wager nor withdraw once it was deposited. Whoever reads this, just use a different book that actually has good customer service please.

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Had an issue regarding qualifying bet intro offer but Kaylan on live chat sorted it within mins & got my free welcome bets soon after. Great service!

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Genuinely asking whoever reads this. Don’t put your money in there are many other gambling sites/apps you can put your money in. It’s a total scam that made a deposit on one of their offers and had to play through. Im playing through and after winning betvictor decides to take app my funds away to 0!!! Where I couldn’t even withdraw and then don’t even get me started on their customer service. No response. No matter what the the occasion, there should be no reason ever for a betting app to take my funds away when I’m literally playing the game. I was at 1.1k and it said I had insufficient funds, check and I had 0. Awfully disgusting. If I could give a 0 rating I would.

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Less than 24 hours of me opening the account and depositing then decided to close it. The customer service agents were rude and unprofessional. They really adhere to their complaints timeframe, made me jump through hoops to actually get a complaint raised. They are also liars, advising that they sent me emails when they didn’t, fabricated emails to make it look like they did. If I could give a zero, I would. Avoid, avoid, avoid.

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Genuine review don’t put your money in they will keep it recently happen to one of our colleagues who has literally drained herself mentally and physically due to this company. Cowards need reviewing and investigated.

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Terrible a close friend of mine won money and refused to pay her out and confiscated her money deserves everything bad to happen to them.

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Don’t use. Accepted a deposit & immediately froze my account Asking for very detailed personal financial information. Doesn’t seem right on many levels in today’s world.i requested close account and return funds. Trying for three weeks to get money returned. Would not recommend.May be hard to get back as they based outside European Union.

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Really horrible experience They take your money, let you place your bets and win and then they don’t want to pay out.No morals or ethics – avoid them at all costs

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Anyi was really helpful I appreciate there hard work

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Cheeky company, My mate won some big money and like always they take the money to play with but when you win they do not want to pay out. Terrible customer service and communication from them is non existent. This has affect my friends mental health terribly, all because of this company. DO NOT USE THIS COMPANY, THEY ARE LIARS, CHEATERS AND STEALERS. ALL A SCAM. USE OTHER REPUTABLE HIGH STREET BRANDS.

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Advice was very useful and quick to resolve

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Awful what they have done to someone that I now horrible company horrible attitude. How are places like this aloud to run it’s beyond me how they have the license to run a site like this friend recently won on this site quite a bit of money and have rejected paying her out please stop stop using this site massive red flag soon to be all over social media hope it happens to one your kids so you know what my friend is going through at the moment the state of her because of your company shame on you pay her money out what she won fairly on your site.

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Bryce was fantastic and really helpful

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My friend recently won a large sum of money, and as per usual the betting companies try everything to not pay out. He was asked to supply evidence to verify the account, multiple times and each time the evidence was rejected due to a baseless reason. I understand these organisations have to carry out checks but why not do this before taking the money and allowing the bets to be placed? My friend was relying on this money to support his family during what is a very difficult, financially challenging time for him, instead he’s been left in a worse position than he was before he placed the bets.His mental health has been impacted by this situation and the lack of definitive answers on why he can’t get his money out has made matters even worse.

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If you’re looking to play the slots then don’t bother. BV are probably the worst paying casino I’ve ever signed up for.The bonus will take a fortune to trigger and will pay nothing out.Stick to the other brands guys and girls

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Gyorgy was very helpful in explaining my deposit limits and net deposit limit which I didn’t know existed until I was unable to deposit. Now I know. Thanks

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Mr Gregory was fast and professional

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