Betvictor PLAYER REVIEWS(3137)
Bobby
08 May 2020
Comment from uk.trustpilot.com
Some slots cant be random because when u get a bonus and close the game before u pick a bonus it automatically picks it for u explain that then
Some slots cant be random because when u get a bonus and close the game before u pick a bonus it automatically picks it for u explain that then
Reply
Will
08 May 2020
Comment from uk.trustpilot.com
Just had some trouble with my account but was lucky enough to have Emma on hand to help with my service. She was extremely polite and helpful and sorted my problem for me in no time at all! Absolute credit to the company and would not hesitate in asking for any help should I need it in the future! Thankyou
Just had some trouble with my account but was lucky enough to have Emma on hand to help with my service. She was extremely polite and helpful and sorted my problem for me in no time at all! Absolute credit to the company and would not hesitate in asking for any help should I need it in the future! Thankyou
Reply
Ricky lee
07 May 2020
Comment from uk.trustpilot.com
Not a big fan of there bonus offer they just complicate you once you receive the bonus and they offer 50 free spins on starburst at a rate of 10per day so basically you will win nothing off the free spins unless your seriously lucky also it's tied to a wager ye 10 spins on starburst at 10p each is tied to a wager lol come on seriously sort your bonus offer out like a 100% match or something
Not a big fan of there bonus offer they just complicate you once you receive the bonus and they offer 50 free spins on starburst at a rate of 10per day so basically you will win nothing off the free spins unless your seriously lucky also it's tied to a wager ye 10 spins on starburst at 10p each is tied to a wager lol come on seriously sort your bonus offer out like a 100% match or something
Reply
Simon
07 May 2020
Comment from uk.trustpilot.com
After joining bet victor I got £70 bonus which was great but since that the bonuses on offer are rubbish compared to other sites they don’t reward people who spend a lot like me with real cash bonus or loyalty points that’s my first gripe When I first joined I won £2000 and withdrew it I then left it a few days payment made no problem but when I went back on to slots it basically robbed me of this money rtps way below % took it all back which is fair enough so continued playing since on my main two games fishin frenzy and eye of horus the returns were pityful (rtp97.12%)to say the least when I did get bonuses on these games got £0 back on numerous occasions i put it down to bad luck and that’s gambling but it just seems such a common theme now just lost £188 this morning playing at £1.20 a spin on only 7 occasions did I get a win above my initial stake worked out my rtp for my cash spent came out at 58%this excludes any returns but including rturns it’s 28% many other times it’s been below 40and even 20% every time I’ve asked to investigate the gameplay all I get is generic reply games tested meet rtp within rules etc My conclusion is these games are rigged somehow to suit your gameplay in any other industry it would classed as fraud of theft photo snapped my gameplay and shall be sending to gaming commision my advice is if you get a decent win take it and close your account otherwise they’ll rob you blind
After joining bet victor I got £70 bonus which was great but since that the bonuses on offer are rubbish compared to other sites they don’t reward people who spend a lot like me with real cash bonus or loyalty points that’s my first gripe
When I first joined I won £2000 and withdrew it I then left it a few days payment made no problem but when I went back on to slots it basically robbed me of this money rtps way below % took it all back which is fair enough so continued playing since on my main two games fishin frenzy and eye of horus the returns were pityful (rtp97.12%)to say the least when I did get bonuses on these games got £0 back on numerous occasions i put it down to bad luck and that’s gambling but it just seems such a common theme now just lost £188 this morning playing at £1.20 a spin on only 7 occasions did I get a win above my initial stake worked out my rtp for my cash spent came out at 58%this excludes any returns but including rturns it’s 28% many other times it’s been below 40and even 20% every time I’ve asked to investigate the gameplay all I get is generic reply games tested meet rtp within rules etc
My conclusion is these games are rigged somehow to suit your gameplay in any other industry it would classed as fraud of theft photo snapped my gameplay and shall be sending to gaming commision my advice is if you get a decent win take it and close your account otherwise they’ll rob you blind
Reply
Bobby
07 May 2020
Comment from uk.trustpilot.com
99.9% of my deposits lose and never gives bonus features I play £0.20 a spin and they don't like paying it makes me sick how they like to pay people who play high stakes if I owned the site I would pay people playing low stakes more often because it's cheaper I've never had this much trouble with a site and I've been gambling for 11 years now I wouldn't recommend anyone start this site up because u will get ripped of
99.9% of my deposits lose and never gives bonus features I play £0.20 a spin and they don't like paying it makes me sick how they like to pay people who play high stakes if I owned the site I would pay people playing low stakes more often because it's cheaper I've never had this much trouble with a site and I've been gambling for 11 years now I wouldn't recommend anyone start this site up because u will get ripped of
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Cf
06 May 2020
Comment from uk.trustpilot.com
Sue, Lyndsey and Maria are fab
Sue, Lyndsey and Maria are fab
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Customer
06 May 2020
Comment from uk.trustpilot.com
I have half a resolution to the issue I raised well over 2 weeks ago, so thanks to Sue for finally getting to grips with and dealing with half the issue. Once fully resolved then happy to rate again at a higher level.
I have half a resolution to the issue I raised well over 2 weeks ago, so thanks to Sue for finally getting to grips with and dealing with half the issue. Once fully resolved then happy to rate again at a higher level.
Reply
Domenico
06 May 2020
Comment from uk.trustpilot.com
Good clear guidance about rules and tools available to members.
Good clear guidance about rules and tools available to members.
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Murray
06 May 2020
Comment from uk.trustpilot.com
good site casino and sport
good site casino and sport
Reply
Fridge
06 May 2020
Comment from uk.trustpilot.com
Great customer service and just an all round good site
Great customer service and just an all round good site
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Mr Danny Edge
06 May 2020
Comment from uk.trustpilot.com
Been trying to speak to someone who can sort my problem out, i won some money they asked me for i.d sent all the relevent documents and still cant withdraw my winnings, keep geting passed about from pillar to post, really frustrating.
Been trying to speak to someone who can sort my problem out, i won some money they asked me for i.d sent all the relevent documents and still cant withdraw my winnings, keep geting passed about from pillar to post, really frustrating.
Reply
Gary Jones
06 May 2020
Comment from uk.trustpilot.com
Thank you kieron for sorting my promo out so quickly and efficiently very good service
Thank you kieron for sorting my promo out so quickly and efficiently very good service
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Sarah Davis
06 May 2020
Comment from uk.trustpilot.com
Great site and great games, i only started using it 3 days ago but love it. Great customer service and fast withdrawal into your account and vast selection of games. Anyone that says this is rubbish site would make me wonder if only saying as lost money. Great well done Bet Victor.
Great site and great games, i only started using it 3 days ago but love it. Great customer service and fast withdrawal into your account and vast selection of games. Anyone that says this is rubbish site would make me wonder if only saying as lost money. Great well done Bet Victor.
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Kyle Watler
05 May 2020
Comment from uk.trustpilot.com
One of the best sites out ! And the Live Chat customer service is second to none. I spoke to Tina on live chat and she helped me out in no time, very patient and understanding. I recommend.
One of the best sites out ! And the Live Chat customer service is second to none. I spoke to Tina on live chat and she helped me out in no time, very patient and understanding. I recommend.
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Denis Doiron
04 May 2020
Comment from uk.trustpilot.com
I have had nothing but good experiences with betvictor to be honest , your allowed to win. Customer service is always great. I have had a rep named Tina , multiple times and she's been so exceptional. Withdrawals for Canadians are usually an issue , not with betvictor, done in crisp and accurate fashion.lots of markets and sports. A-1 from me.
I have had nothing but good experiences with betvictor to be honest , your allowed to win. Customer service is always great. I have had a rep named Tina , multiple times and she's been so exceptional. Withdrawals for Canadians are usually an issue , not with betvictor, done in crisp and accurate fashion.lots of markets and sports.
A-1 from me.
Reply
Ricky
04 May 2020
Comment from uk.trustpilot.com
Great selection of games from multiple providers, very fast withdrawal less than 24 hours via PayPal. Excellent customer service support. Definitely the casino for me. My only negative is have a favorite selection for games you love so it's quick and easy to find.
Great selection of games from multiple providers, very fast withdrawal less than 24 hours via PayPal.
Excellent customer service support.
Definitely the casino for me.
My only negative is have a favorite selection for games you love so it's quick and easy to find.
Reply
Daniel Conkerton
04 May 2020
Comment from uk.trustpilot.com
Still the best casino online I've been extremely lucky playing on here and now they have instant withdrawals so no waiting to access your winnings! The site runs a dream never faced any technical issues at all, never had a single issue to-date, There live help is faultless some of the most friendliest and helpful customer support around! I always opt into the money back on losses but I've never had any because I've never been at a loss! I've had some big wins on here like I was playing £1 spins on a game and randomly won £1,244 (not even on a feature). Love this site. It would be nice to see a VIP scheme been introduced! :) Love this site and will continue to use them.
Still the best casino online I've been extremely lucky playing on here and now they have instant withdrawals so no waiting to access your winnings! The site runs a dream never faced any technical issues at all, never had a single issue to-date, There live help is faultless some of the most friendliest and helpful customer support around!
I always opt into the money back on losses but I've never had any because I've never been at a loss! I've had some big wins on here like I was playing £1 spins on a game and randomly won £1,244 (not even on a feature).
Love this site.
It would be nice to see a VIP scheme been introduced! 🙂
Love this site and will continue to use them.
Reply
Customer
03 May 2020
Comment from uk.trustpilot.com
Complaint now 12 days old and still no sign of a resolution. Same standard email responses and still blaming 'third party' supplier of the game. It wasn't difficult to solve from a customer service perspective and would have cost them less than £11. Absolutely no idea why this didn't happen, or why they continue to fail to deal with it.
Complaint now 12 days old and still no sign of a resolution. Same standard email responses and still blaming 'third party' supplier of the game.
It wasn't difficult to solve from a customer service perspective and would have cost them less than £11.
Absolutely no idea why this didn't happen, or why they continue to fail to deal with it.
Reply
Nitin Chakkera
03 May 2020
Comment from uk.trustpilot.com
Spoke to customer service and her name was Tina. and she was super helpful. fully satisfied. Thank you for such fantastic service :)
Spoke to customer service and her name was Tina. and she was super helpful. fully satisfied. Thank you for such fantastic service 🙂
Reply
Jay
02 May 2020
Comment from uk.trustpilot.com
Spoke to Emma from customer services. Super helpful.
Spoke to Emma from customer services. Super helpful.
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Liam
01 May 2020
Comment from uk.trustpilot.com
Second review on these thieves. I have played casino websites for over ten years and not witnessed anything like bet victor. The slots I have spent over £3k in the last 2 months and not a single and I mean a single win. Please avoid there are plenty more sites out there which you will enjoy your money with than these complete thieves.
Second review on these thieves. I have played casino websites for over ten years and not witnessed anything like bet victor. The slots I have spent over £3k in the last 2 months and not a single and I mean a single win. Please avoid there are plenty more sites out there which you will enjoy your money with than these complete thieves.
Reply
Customer
01 May 2020
Comment from uk.trustpilot.com
Raised an issue 10 days ago.... despite several emails I just get standard template responses telling me it is an issue with a third party supplier of the game in question. No attempt to deal with me as the customer or indeed offer me any resolution whatsoever. They just keep trying to fob me off with the "still investigating" line hoping I will just forget about it. I won't and nor will I be using my account (with a healthy balance) until they deal with it.
Raised an issue 10 days ago…. despite several emails I just get standard template responses telling me it is an issue with a third party supplier of the game in question.
No attempt to deal with me as the customer or indeed offer me any resolution whatsoever. They just keep trying to fob me off with the "still investigating" line hoping I will just forget about it.
I won't and nor will I be using my account (with a healthy balance) until they deal with it.
Reply
Claire Marie Davies
01 May 2020
Comment from uk.trustpilot.com
Megan handled my query and was very helpful and sufficient. Really happy with the service I received from her tonight :)
Megan handled my query and was very helpful and sufficient. Really happy with the service I received from her tonight 🙂
Reply
Steven Bradley
29 April 2020
Comment from uk.trustpilot.com
"Bet £10 get a £10 free bet" so I did and got nothing! Been a customer over 10 years but no more. And don't patronize me by saying get in touch by live chat or email, because they're both useless. Betfred, Hills and Ladbrokes are much better sites and you will never get another penny of my money. My thousands of followers on betting forums are also receiving this email.
"Bet £10 get a £10 free bet" so I did and got nothing!
Been a customer over 10 years but no more.
And don't patronize me by saying get in touch by live chat or email, because they're both useless.
Betfred, Hills and Ladbrokes are much better sites and you will never get another penny of my money.
My thousands of followers on betting forums are also receiving this email.
Reply
KENNETH LOCKE
29 April 2020
Comment from uk.trustpilot.com
sorted problem effectively and efficiently
sorted problem effectively and efficiently
Reply
Jacob Moore
29 April 2020
Comment from uk.trustpilot.com
100% the best site for gambling. Really good table games as well as slots, customer service is also top notch. Don’t listen to all the reviews putting this site down most of them are fake or sore losers who can’t handle a loss. I’ve had no problems with withdrawals or deposits. Blackjack is awesome on this site probably the best Blackjack on the internet. 10/10 experience so far from BetVictor! ⭐️⭐️⭐️⭐️⭐️
100% the best site for gambling. Really good table games as well as slots, customer service is also top notch. Don’t listen to all the reviews putting this site down most of them are fake or sore losers who can’t handle a loss. I’ve had no problems with withdrawals or deposits. Blackjack is awesome on this site probably the best Blackjack on the internet. 10/10 experience so far from BetVictor! ⭐️⭐️⭐️⭐️⭐️
Reply
alan robertson
29 April 2020
Comment from uk.trustpilot.com
my enquiry was dealt with by katie and i must say she is very efficient and helpful,lovely girl a credit to your company
my enquiry was dealt with by katie and i must say she is very efficient and helpful,lovely girl a credit to your company
Reply
Thomas
27 April 2020
Comment from uk.trustpilot.com
You took money out of my balance wen I was using the free bonus, That's poor, & u promise pple £70, bonus new customers, I never even got my £70,False advertising. Rip off merchants.
You took money out of my balance wen I was using the free bonus, That's poor, & u promise pple £70, bonus new customers, I never even got my £70,False advertising. Rip off merchants.
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Graham1950
27 April 2020
Comment from uk.trustpilot.com
Total joke. Misleading bonuses and wiped me out in minutes. Back to ladbrokes I go
Total joke. Misleading bonuses and wiped me out in minutes. Back to ladbrokes I go
Reply
Clare
26 April 2020
Comment from uk.trustpilot.com
Not won anything yet on this site only lose so not got good experience at moment see how it goes
Not won anything yet on this site only lose so not got good experience at moment see how it goes
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Kati Drehse
26 April 2020
Comment from uk.trustpilot.com
At betvictor I made my first experiences in online gbling next to a few others. I like the design and the friendly Support. From time to time you get extra goodies and in seasons like Easter and Xmas leovergas offers a. Lot. Of good stuff for their players
At betvictor I made my first experiences in online gbling next to a few others. I like the design and the friendly Support. From time to time you get extra goodies and in seasons like Easter and Xmas leovergas offers a. Lot. Of good stuff for their players
Reply
Consumer
25 April 2020
Comment from uk.trustpilot.com
Very helpful. Thank you
Very helpful. Thank you
Reply
Dominic Dias
24 April 2020
Comment from uk.trustpilot.com
Samantha was great! Very helpful!
Samantha was great! Very helpful!
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Stephen
24 April 2020
Comment from uk.trustpilot.com
Great casino site very helpful friendly customer service .
Great casino site very helpful friendly customer service .
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Customer
24 April 2020
Comment from uk.trustpilot.com
Site itself OK, however customer service when I had an issue (still ongoing 3 days later) was and remains very poor.
Site itself OK, however customer service when I had an issue (still ongoing 3 days later) was and remains very poor.
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Christopher LB
24 April 2020
Comment from uk.trustpilot.com
Excellent live chat, Harriet was polite and helpful, I’d definitely recommend BetVictor. Many other bookies do not cherish their customers in this way
Excellent live chat, Harriet was polite and helpful, I’d definitely recommend BetVictor. Many other bookies do not cherish their customers in this way
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steven Yates
24 April 2020
Comment from uk.trustpilot.com
All you moaning people out there who are leaving bad reviews out there about betvictor no body twists your arm on this site to play ..you bet at your own risks iv had little wins but better than nothing at all like other sites customer service is excellent bye Emma ..Tanya ...any problems just ask customer services before sulking about this site
All you moaning people out there who are leaving bad reviews out there about betvictor no body twists your arm on this site to play ..you bet at your own risks iv had little wins but better than nothing at all like other sites customer service is excellent bye Emma ..Tanya …any problems just ask customer services before sulking about this site
Reply
Shaun Nightingale
24 April 2020
Comment from uk.trustpilot.com
Great customer service and good easy to use website
Great customer service and good easy to use website
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Lukasz Dembowski
23 April 2020
Comment from uk.trustpilot.com
Excellent staff I’m very happy about Tinas assist 5 STARS +
Excellent staff I’m very happy about Tinas assist
5 STARS +
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Brian Winkler
23 April 2020
Comment from uk.trustpilot.com
Excellent service from Catherine. Got my wee problem sorted right away. Bet victor simply the best.
Excellent service from Catherine. Got my wee problem sorted right away. Bet victor simply the best.
Reply
ALAN HUTCHBY
23 April 2020
Comment from uk.trustpilot.com
I had a problem getting free spins after a promotion but Tanya resolved the problem satisfactorily.
I had a problem getting free spins after a promotion but Tanya resolved the problem satisfactorily.
Reply
Ste Go
23 April 2020
Comment from uk.trustpilot.com
Excellent casino great customer service . I was live chat to an advisor called Tanya who resolved my query brilliant great customer service
Excellent casino great customer service . I was live chat to an advisor called Tanya who resolved my query brilliant great customer service
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V
22 April 2020
Comment from uk.trustpilot.com
Never seem to have a problem with Betvictor, live chat staff are very helpful, I once misplaced a bet and they voided it for me without hesitation. Withdrawals are prompt too.
Never seem to have a problem with Betvictor, live chat staff are very helpful, I once misplaced a bet and they voided it for me without hesitation. Withdrawals are prompt too.
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Joshua Mann
21 April 2020
Comment from uk.trustpilot.com
Tanya was extremely polite and helpful on live chat. I also received a phone call reminding me of the dangers of becoming addicted to gambling. Very good and responsible stuff.
Tanya was extremely polite and helpful on live chat. I also received a phone call reminding me of the dangers of becoming addicted to gambling. Very good and responsible stuff.
Reply
Sam
08 May 2020
Comment from uk.trustpilot.com
So far spoke to Sue .. she was lovely 😊 very good and professional in what she said and done for me. All the best sue hope you see this msg. Now let’s get winning ...
So far spoke to Sue .. she was lovely 😊 very good and professional in what she said and done for me. All the best sue hope you see this msg. Now let’s get winning …