Betvictor PLAYER REVIEWS(3131)
Kandasamy
08 March 2020
Comment from uk.trustpilot.com
James
08 March 2020
Comment from uk.trustpilot.com
Spoke to Helen when I couldn't use my free bet... She sorted it in seconds... Amazing customer service
Sean
07 March 2020
Comment from uk.trustpilot.com
Sue very quickly verified my account and provided me with the £5 bonus.
Sanjay Suri
07 March 2020
Comment from uk.trustpilot.com
I found Helen very polite and knowledgeable about casino games.
Gazishere
07 March 2020
Comment from uk.trustpilot.com
Had to deal with customer services regarding my account. Fast and accurately dealt with by a lovely lady called Helen. Top notch!
Elliot
06 March 2020
Comment from uk.trustpilot.com
Good offers and fast online chat who resolved my issues.
Darshan Patel
06 March 2020
Comment from uk.trustpilot.com
There live chat support were always quick response and immediate problems sorted out my recent experience with TINA was really awesome
Edzus
06 March 2020
Comment from uk.trustpilot.com
Great app not as expensive and good offers
Flopper
06 March 2020
Comment from uk.trustpilot.com
Great service very helpful
Justin
06 March 2020
Comment from uk.trustpilot.com
Tina was brilliant sorted out my mistake quickly
Karen Johnston
05 March 2020
Comment from uk.trustpilot.com
Used the live chat this evening and spoke to Tanya who was most helpful.
Aaron
05 March 2020
Comment from uk.trustpilot.com
Brilliant only betting site i'll use from now on...
Kiril Popovski
05 March 2020
Comment from uk.trustpilot.com
Very quik responce and resolving a techical issue about the verification
Brett
04 March 2020
Comment from uk.trustpilot.com
Mervyn
04 March 2020
Comment from uk.trustpilot.com
Merka James Mcintosh
04 March 2020
Comment from uk.trustpilot.com
Customer service received from kieron was excellent service! Helped with my query with out any problems!! Great thanks!!
Thanh Nguyen
04 March 2020
Comment from uk.trustpilot.com
It’s very nice Casino. Live Chat very helpful and nice. I love all of them , Megan , Keiron , and Jo ... I did some research and I think BetVictor has high reputation that’s why I deposited a good amount of Money in to this Casino. But lately I found out that when I play slot sometimes the game lost connection for no reason and I know this is not because of the internet. I used to play at other scam casinos and I had the same problem. They kicked you out or mess with your connection so you have to start over a gain. Sometimes we play slots for hours just waiting for that moment. With all respect I hope it won’t happen Again in the future. This is gamble it has to be fair for customers and BetVictor is a big Site. I want to be a loyalty customer with a Casino but they always disappointed me. I hope BetVictor is Serious when they talk about Fairness. Plus my Withdrawals since Feb 28 I still don’t have it by now even they said they processed it at 8am Feb 28 :) .
Nicola Laura
03 March 2020
Comment from uk.trustpilot.com
I had a lady called Helen she was polite and fast and friendly and help me out so much I can't thank her enough need more people like her because she knows how to do her job x
David McQuade
03 March 2020
Comment from uk.trustpilot.com
Hadn't been on the site in quite a while, but Helen sorted the problem out in a very short time. Excellent service.
Darshan Patel
03 March 2020
Comment from uk.trustpilot.com
The live chat representative named nikki was really helpful for me to verify my account and didnt make me wait too long and i was getting reply from her very instantly...
Nigel Clark
02 March 2020
Comment from uk.trustpilot.com
Easy to get on the chat, v quick reply and on the money for helping 👌👌👌
Daniel Doherty
02 March 2020
Comment from uk.trustpilot.com
Was a new customer and didn’t read some of the t&cs so lost out on a few things, contacted them And they fixed it within 5 minutes, very impressed thus far 👍
Ant
29 February 2020
Comment from uk.trustpilot.com
Tina very polite. Informative and prompt response times☺dealt with my query really well.
Ian
29 February 2020
Comment from uk.trustpilot.com
Catherine delt with my query quickly and efficiently. Great customer service! Top marks!
Morgan Thomas
29 February 2020
Comment from uk.trustpilot.com
Richard Park
29 February 2020
Comment from uk.trustpilot.com
Samantha was great. Very obliging. Hope my wife doesn't read this 😂
Paul O'Hagan
28 February 2020
Comment from uk.trustpilot.com
Very efficient and helpful! Served by paul
Sean
27 February 2020
Comment from uk.trustpilot.com
Good site but withdrawals could be quicker getting into my account
William
27 February 2020
Comment from uk.trustpilot.com
I find them easy to talk to / live chat or by phone, sort problems out quickly, great offers overall a very good site
Stephen Duffy
27 February 2020
Comment from uk.trustpilot.com
I spoke with Sharon online and she was excellent and very informative 👍👌
Paul Stone
26 February 2020
Comment from uk.trustpilot.com
I have just been helped by Alexandria on the telephone, I received a friendly and first class service to my query, very helpful indeed and a nice manner, definatelywould recommend Betvictor.
838boogy
25 February 2020
Comment from uk.trustpilot.com
Decent service and helpful
Brandon
24 February 2020
Comment from uk.trustpilot.com
Joined Betvictor to take a 100-1 odds on Fury beating Wilder by KO or TKO on Saturday night and wasn’t able to place a bet for that promotion as it wasn’t available on their app or website, wasted around 30 minutes downloading the app, registering and trying to find the damn promotion.
Michelle Dean
24 February 2020
Comment from uk.trustpilot.com
Aleksandar Dzartov
24 February 2020
Comment from uk.trustpilot.com
Spinning spinning never wining :) all of them are corrupted, I don’t know is it the casino or the game provides but definitely rigged. Played one game over 500 and it kicked me out of the game few times and no bonus future, maybe we should ask the developers how much money we should put to trigger the bonus round 1k 5k 10k or it’s endless story. Also not just this casino but others as well play for over 200 spins and the bonus round 11£, gambling it’s not just loosing, it should be fun and enjoyable, but a lot of greedy people out there and will put me off gambling for life.
Andrew Smith
24 February 2020
Comment from uk.trustpilot.com
Good betting site
💰🤑
24 February 2020
Comment from uk.trustpilot.com
UI is still laggy. Best suited for prematch bets. Inplay can be a bit tricky to place.
Dians
23 February 2020
Comment from uk.trustpilot.com
Hello. I signed up for betvictor three months ago. I completely passed the verification. I made bets and started winning. And yesterday I wanted to withdraw money, but I could not. The support service wrote that I searched for a meal using a plastic card from which country I cannot use. I wrote to support that I didn’t make a deposit using a card. I used only an electronic wallet. they replied that they needed to investigate. and today I get the letter: Dear Diana, In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site. BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions. Following our decision: • No activity shall be permitted (including deposits, withdrawals, betting or gaming) • No bonuses or contingent winnings will be credited to your Account BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practices or Dishonest activity. Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions. Kind Regards, Megan Cashier, BetVictor" I asked them why you blocked my account and why you are not returning my money. they didn’t answer anything concrete. They stole my money from their rules. I did not steal this money, I honestly won it. I will become a mother soon. And this money is important for me.
SonoftheSun Tehuti-Ankh
22 February 2020
Comment from uk.trustpilot.com
Andy Durber
22 February 2020
Comment from uk.trustpilot.com
Kayleigh at Bet Victor was superb! Very helpful and professional. Let’s hope the app is as good.
Dean Fisher
22 February 2020
Comment from uk.trustpilot.com
Was offered a free acca but I forgot to opt in the bet. Explained to Khaddy on live chat and he corrected my mistake for me.
Munners
22 February 2020
Comment from uk.trustpilot.com
Kayleigh was brilliant. First class service
Sion
21 February 2020
Comment from uk.trustpilot.com
Good customer service, fast and efficient
robert woolston
21 February 2020
Comment from uk.trustpilot.com
Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work
Marcus Battams
21 February 2020
Comment from uk.trustpilot.com
I think that Betvictor needs to change their BOG prices strategy for Horse Racing. Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.
Kevin Mason
20 February 2020
Comment from uk.trustpilot.com
Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !
Katherine Allen
19 February 2020
Comment from uk.trustpilot.com
By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject? Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.
Leight
19 February 2020
Comment from uk.trustpilot.com
Damian was amazing. 5 stars.
22233382
19 February 2020
Comment from uk.trustpilot.com
helen was a great help through the livechat
Daniel lance
08 March 2020
Comment from uk.trustpilot.com
This is probably one of the Best sites you can be with, there 24/7 customer support is absolutely fantastic alot of sites should take notice, You can actually have a decent conversation with them, they don't try and brush any issues under the carpet or do there bare minimum to help your because there "busy" they dedicate there service to you, they will actually talk to you in a friendly manner and will actually have a conversation with you, the site is also great they have lots of promotions, all the top games, also for those who need to Verify yourself this site is probably one the most quickest sites to process your identification it's done with in hours (mine was sent and processed in 40 mins and my account was marked verfied) and they don't ask you to send everything in existence either nor additional stuff down the line once your verfied your verfied! all I had to send was a simple birth certificate and proof of address that's it (I explained I don't drive and lost my passport the year before, they didn't send me round the bush they simply stated that a full birth certificate was absolutely fine) also they can electronically verify you so that a plus so any additional identification the require was simple. Betvictor also has the option to stop you reversing withdrawls (you can contact support and they will apply that to your account) which is a great option for those who get tempted to reverse, And now they are bringing In Fast visa payments, some sites already have this basically when you withdraw your winnings it instantly goes into your bank (no pending or anything it's instantly paid into your bank like a instant bank transfer) so no waiitng for your winnings! The names of customer personal been praised I've spoke to all of them and they really are fantastic I need to give a shout out to Alina, she's also another one that's fantastic had amazing Customer support with her a few times and had a right chit chat tonight She's fab! But anyone wanting to try a different site give this one ago it's probably one of the better ones you can be with in all aspects and if you ever need support you can guarantee your getting First class support this site should be more mainstream then some other big sites, because in my 12 years of playing online this one absolutely Crushes all the others and I mean Scalps all the others in everything, Betvictor should be the Blueprint on how you run such a flawless company and they should be so proud of how they have trained there customer support to be! Some sites can take your money all day long and provide such a rubbish service, Not Betvictor these absolutely school every online gambling support site out there and By a massive margin. Look at all the reviews these ain't fake or asked for reviews these are genuine players reviews! You feel you want to sing there praises! Alot of sites Should Take some Serious notes from Betvictor on how you actually provide Customer support! They rather hire the most nicest genuine people or Betvictor won't accept anything than Superb support (I imagine both). There Seriously above everyone one else on the market by a huge huge huge margin! You want all the top games, fantastic promotions, the best customer support You can have! Have a go yourself on here! You will find yourself not wanting to play anywhere else or the need to when Betvictor provide such a flawless experience, seriously Top notch and absolutely not a single fault with them.
This is probably one of the Best sites you can be with, there 24/7 customer support is absolutely fantastic alot of sites should take notice, You can actually have a decent conversation with them, they don't try and brush any issues under the carpet or do there bare minimum to help your because there "busy" they dedicate there service to you, they will actually talk to you in a friendly manner and will actually have a conversation with you, the site is also great they have lots of promotions, all the top games, also for those who need to Verify yourself this site is probably one the most quickest sites to process your identification it's done with in hours (mine was sent and processed in 40 mins and my account was marked verfied) and they don't ask you to send everything in existence either nor additional stuff down the line once your verfied your verfied! all I had to send was a simple birth certificate and proof of address that's it (I explained I don't drive and lost my passport the year before, they didn't send me round the bush they simply stated that a full birth certificate was absolutely fine) also they can electronically verify you so that a plus so any additional identification the require was simple.
Betvictor also has the option to stop you reversing withdrawls (you can contact support and they will apply that to your account) which is a great option for those who get tempted to reverse, And now they are bringing In Fast visa payments, some sites already have this basically when you withdraw your winnings it instantly goes into your bank (no pending or anything it's instantly paid into your bank like a instant bank transfer) so no waiitng for your winnings! The names of customer personal been praised I've spoke to all of them and they really are fantastic I need to give a shout out to Alina, she's also another one that's fantastic had amazing Customer support with her a few times and had a right chit chat tonight She's fab! But anyone wanting to try a different site give this one ago it's probably one of the better ones you can be with in all aspects and if you ever need support you can guarantee your getting First class support this site should be more mainstream then some other big sites, because in my 12 years of playing online this one absolutely Crushes all the others and I mean Scalps all the others in everything, Betvictor should be the Blueprint on how you run such a flawless company and they should be so proud of how they have trained there customer support to be! Some sites can take your money all day long and provide such a rubbish service, Not Betvictor these absolutely school every online gambling support site out there and By a massive margin.
Look at all the reviews these ain't fake or asked for reviews these are genuine players reviews! You feel you want to sing there praises!
Alot of sites Should Take some Serious notes from Betvictor on how you actually provide Customer support! They rather hire the most nicest genuine people or Betvictor won't accept anything than Superb support (I imagine both).
There Seriously above everyone one else on the market by a huge huge huge margin!
You want all the top games, fantastic promotions, the best customer support You can have! Have a go yourself on here! You will find yourself not wanting to play anywhere else or the need to when Betvictor provide such a flawless experience, seriously Top notch and absolutely not a single fault with them.