Betvictor PLAYER REVIEWS(3127)
Catherine McCabe
18 February 2020
Comment from uk.trustpilot.com
Spoke with Harriet, an absolute pleasure. Professional, understanding and very efficient!! Top class service Thank you Harriet
Spoke with Harriet, an absolute pleasure.
Professional, understanding and very efficient!!
Top class service
Thank you Harriet
Reply
Jamie Bennett
18 February 2020
Comment from uk.trustpilot.com
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
Reply
Colin Smalley
17 February 2020
Comment from uk.trustpilot.com
Very helpful
Very helpful
Reply
Max Bailey
15 February 2020
Comment from uk.trustpilot.com
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
Reply
sarah wright
15 February 2020
Comment from uk.trustpilot.com
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
Reply
Peter stead
15 February 2020
Comment from uk.trustpilot.com
Top 5 star friendly helpful service from Helen great customer satisfaction
Top 5 star friendly helpful service from Helen great customer satisfaction
Reply
Mr John Stewart
13 February 2020
Comment from uk.trustpilot.com
Logging in process and making a bet has become a lot slower lately
Logging in process and making a bet has become a lot slower lately
Reply
Daniel lance
13 February 2020
Comment from uk.trustpilot.com
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
Reply
MD
13 February 2020
Comment from uk.trustpilot.com
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
Reply
emmy leks
12 February 2020
Comment from uk.trustpilot.com
Great service from the costumer service team. Esp Harriet
Great service from the costumer service team. Esp Harriet
Reply
Brian Barnard
12 February 2020
Comment from uk.trustpilot.com
Catherine was fantastic in dealing with my query. It was very fast & efficient. Definitely recommend asking for her
Catherine was fantastic in dealing with my query. It was very fast & efficient. Definitely recommend asking for her
Reply
Chris
12 February 2020
Comment from uk.trustpilot.com
I have just shared a lovely chat with Helen. I had a problem, Helen was sympathetic and sorted me out. I no longer have a problem and feel very satisfied that Helen got the right result. Great Service
I have just shared a lovely chat with Helen. I had a problem, Helen was sympathetic and sorted me out. I no longer have a problem and feel very satisfied that Helen got the right result. Great Service
Reply
Dominic Jackson
11 February 2020
Comment from uk.trustpilot.com
Excellent app and rapid withdrawals! Every time I have contact BV via Live chat and got through to Kayleigh, she has been excellent every single time!
Excellent app and rapid withdrawals!
Every time I have contact BV via Live chat and got through to Kayleigh, she has been excellent every single time!
Reply
Drew
11 February 2020
Comment from uk.trustpilot.com
Helen’s customer service was excellent and kept in contact with me while she solved the issue I had.
Helen’s customer service was excellent and kept in contact with me while she solved the issue I had.
Reply
Graeme Davidson
11 February 2020
Comment from uk.trustpilot.com
Fantastic quick and efficient customer service! Thanks helen
Fantastic quick and efficient customer service! Thanks helen
Reply
Caitlin Mclean
11 February 2020
Comment from uk.trustpilot.com
A wonderful fast efficient service provided from one of the customer service advisors Nikki! Really please with the service provided :)
A wonderful fast efficient service provided from one of the customer service advisors Nikki! Really please with the service provided 🙂
Reply
David Bates
11 February 2020
Comment from uk.trustpilot.com
Very quick response and my problem was sort in a very short time brilliant customer service from Damian thanks for your help 😁😁😁
Very quick response and my problem was sort in a very short time brilliant customer service from Damian thanks for your help 😁😁😁
Reply
Mr John Stewart
11 February 2020
Comment from uk.trustpilot.com
Tina dealt with my request reasonably quickly ( much better than some other firms I could mention) . Although the query was dealt with there still seems to be a systemic problem that was not resolved
Tina dealt with my request reasonably quickly ( much better than some other firms I could mention) . Although the query was dealt with there still seems to be a systemic problem that was not resolved
Reply
Jason Edwards
10 February 2020
Comment from uk.trustpilot.com
withdrawal time scale is a absolutely joke 5 working days for my winnings To show in my bank 99% of betting site online now have 24hr turn around time scale why are yous still stuck In the old times sort this out bet victor yous are a Multi million pound company but yet yous still can’t find away to send people the winnings faster.
withdrawal time scale is a absolutely joke 5 working days for my winnings To show in my bank 99% of betting site online now have 24hr turn around time scale why are yous still stuck In the old times sort this out bet victor yous are a Multi million pound company but yet yous still can’t find away to send people the winnings faster.
Reply
Danny Embley
10 February 2020
Comment from uk.trustpilot.com
The lady i spoke to was great.. Straight to the issue and sorted right away. Had this a few times.
The lady i spoke to was great.. Straight to the issue and sorted right away. Had this a few times.
Reply
Darren
10 February 2020
Comment from uk.trustpilot.com
I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.
I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.
Reply
Matthew McGilligan
09 February 2020
Comment from uk.trustpilot.com
Easy to use and great aftercare service from megan who was very swift in dealing with issues. Thanks BV and megan
Easy to use and great aftercare service from megan who was very swift in dealing with issues. Thanks BV and megan
Reply
Scott
09 February 2020
Comment from uk.trustpilot.com
Great site ! Helpful customer services great games fast payouts regular wins so fair casino and great offers !
Great site ! Helpful customer services great games fast payouts regular wins so fair casino and great offers !
Reply
Jasmin
09 February 2020
Comment from uk.trustpilot.com
Excellent till now I hope it will be same if I win somthing
Excellent till now I hope it will be same if I win somthing
Reply
Karl Allcoat
08 February 2020
Comment from uk.trustpilot.com
The customer service was excellent! I had a problem & it was sorted straight away! By Khaddy. Thank you Regards Karl
The customer service was excellent! I had a problem & it was sorted straight away! By Khaddy.
Thank you
Regards
Karl
Reply
Sai Ram
08 February 2020
Comment from uk.trustpilot.com
A customer service person named Kieron is absolutely amazing. Very kind and understanding. Honestly a great person to deal with. Thank yOu 😃
A customer service person named Kieron is absolutely amazing. Very kind and understanding. Honestly a great person to deal with. Thank yOu 😃
Reply
Cas1
08 February 2020
Comment from uk.trustpilot.com
Just the usual leaches Preying on addicts
Just the usual leaches
Preying on addicts
Reply
Chris Brookes
06 February 2020
Comment from uk.trustpilot.com
I have been using BetVictor for the last two months and have only had the need to contact support twice in this period. Let me first say I have used almost all of the big betting names and brands, and have had my fair share of bad experiences with the majority of them. However, BetVictor has been a breath of fresh air. My recent occasion was due to an in-play sports bet I placed which was a 60 pound stake for another goal in a friendly match, the match suddenly ended minutes later (75th') unexpectedly, landing my bet as a loss. I was a little frustrated at first so I tried to contact support about whether or not the bet could be voided as it had no chance of landing with the match being called off early. When I got through to support which was after around 30 seconds, I was connected to Khaddy, who was extremely friendly and personable. I explained to her my issue and she instantly acknowledged with his response that I would like to void the bet, which was indeed what I was after. She then pushed this to her team to find out why the match was called off to see whether I was eligible for the void. After around 10 minutes of waiting and a friendly chat with Khaddy in the meantime, she then explained the policies of voiding bets in the case of a match ending early due to bad weather (which turned out to be my case), she then said due to the inconvenience and chat we had she was able to void the bet as a gesture of good will. I was overjoyed to say the least, but more-so with the fact I am now placing my bets with a company that genuinely values it's customers and will indeed go out of their way to help when needed. I have never experienced this support with another betting company. Excellent. 10/10
I have been using BetVictor for the last two months and have only had the need to contact support twice in this period. Let me first say I have used almost all of the big betting names and brands, and have had my fair share of bad experiences with the majority of them.
However, BetVictor has been a breath of fresh air. My recent occasion was due to an in-play sports bet I placed which was a 60 pound stake for another goal in a friendly match, the match suddenly ended minutes later (75th') unexpectedly, landing my bet as a loss. I was a little frustrated at first so I tried to contact support about whether or not the bet could be voided as it had no chance of landing with the match being called off early.
When I got through to support which was after around 30 seconds, I was connected to Khaddy, who was extremely friendly and personable. I explained to her my issue and she instantly acknowledged with his response that I would like to void the bet, which was indeed what I was after. She then pushed this to her team to find out why the match was called off to see whether I was eligible for the void. After around 10 minutes of waiting and a friendly chat with Khaddy in the meantime, she then explained the policies of voiding bets in the case of a match ending early due to bad weather (which turned out to be my case), she then said due to the inconvenience and chat we had she was able to void the bet as a gesture of good will.
I was overjoyed to say the least, but more-so with the fact I am now placing my bets with a company that genuinely values it's customers and will indeed go out of their way to help when needed.
I have never experienced this support with another betting company. Excellent. 10/10
Reply
Tommy Thornton
06 February 2020
Comment from uk.trustpilot.com
Great friendly staff who will always do there best to help. Look no further for a great app. Keep up the good work guys
Great friendly staff who will always do there best to help. Look no further for a great app.
Keep up the good work guys
Reply
Nicholas Chappell
05 February 2020
Comment from uk.trustpilot.com
Very helpful, quickly resolved my issues
Very helpful, quickly resolved my issues
Reply
Shotiko
04 February 2020
Comment from uk.trustpilot.com
Disabled my cashout function after I won big amounts. Could not answer me about why it was disabled. I had net winning in betvictor and I guess they didn't like it.
Disabled my cashout function after I won big amounts. Could not answer me about why it was disabled. I had net winning in betvictor and I guess they didn't like it.
Reply
Adrian
02 February 2020
Comment from uk.trustpilot.com
Excellent service from Catherine Could not be faulted
Excellent service from Catherine Could not be faulted
Reply
Gary
02 February 2020
Comment from uk.trustpilot.com
Best betting app ever
Best betting app ever
Reply
Lizbeth Whittle
02 February 2020
Comment from uk.trustpilot.com
had a problem with a bonus not being credited but got it sorted within a couple of minutes using online help excellent service. Must admit i don't usually have a good word to say about bookies so it's only fair to mention when they do something well.
had a problem with a bonus not being credited but got it sorted within a couple of minutes using online help excellent service. Must admit i don't usually have a good word to say about bookies so it's only fair to mention when they do something well.
Reply
ryan dawson
02 February 2020
Comment from uk.trustpilot.com
Great service on live chat was really helpful at solving the issue I had
Great service on live chat was really helpful at solving the issue I had
Reply
Clayton
01 February 2020
Comment from uk.trustpilot.com
Withdrawals to bank takes 5 working days... but when I deposit it’s instantly taken out of my bank...should be a 24 hour turn around to be honest betvictor. Sort it out
Withdrawals to bank takes 5 working days… but when I deposit it’s instantly taken out of my bank…should be a 24 hour turn around to be honest betvictor. Sort it out
Reply
Justin
01 February 2020
Comment from uk.trustpilot.com
Really helpful great customer service
Really helpful great customer service
Reply
Chris
31 January 2020
Comment from uk.trustpilot.com
Needed help reopening my account . Megan helped me achieve that very quickly and efficiently Thanks
Needed help reopening my account .
Megan helped me achieve that very quickly and efficiently
Thanks
Reply
Louise Parker
31 January 2020
Comment from uk.trustpilot.com
I needed help with a missing bonus. Megan handled it very well and her online demeanour was very pleasant and encouraging. She also solved the problem! Thank you.
I needed help with a missing bonus. Megan handled it very well and her online demeanour was very pleasant and encouraging. She also solved the problem! Thank you.
Reply
Graham Smith
18 February 2020
Comment from uk.trustpilot.com
Helen was courteous and helpful and resolved my issue efficiently.
Helen was courteous and helpful and resolved my issue efficiently.