Betvictor PLAYER REVIEWS(3127)
Edward
15 December 2019
Comment from uk.trustpilot.com
I was struggling to verify my address but Nikki was very kind and helped me through the process. A very pleasant customer services experience. She deserves a pay rise! Haha
I was struggling to verify my address but Nikki was very kind and helped me through the process. A very pleasant customer services experience. She deserves a pay rise! Haha
Reply
Matthew Helliwell
14 December 2019
Comment from uk.trustpilot.com
Quick responses to help and generally a good site. Great odds too.
Quick responses to help and generally a good site. Great odds too.
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Ashley
13 December 2019
Comment from uk.trustpilot.com
0 star. They will avoid paying you. Absolutely scams. Avoid it if you can. Definitely not a legit place.
0 star. They will avoid paying you. Absolutely scams. Avoid it if you can. Definitely not a legit place.
Reply
Sam
13 December 2019
Comment from uk.trustpilot.com
Kieron was very helpful
Kieron was very helpful
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Craig Morris
13 December 2019
Comment from uk.trustpilot.com
Was confused about my accumulator bonus funds but was helped in live chat by 'Tyron' who was straight forward and quick in guiding me in the right direction. Can't complain excellent service from Tyron, couldn't be happier with the fellas help. 👍👍
Was confused about my accumulator bonus funds but was helped in live chat by 'Tyron' who was straight forward and quick in guiding me in the right direction.
Can't complain excellent service from Tyron, couldn't be happier with the fellas help. 👍👍
Reply
michael mcburney
12 December 2019
Comment from uk.trustpilot.com
I asked Katie about a withdrawal and she was very helpful. And seems like a down to earth girl too. Thanks a lot for your help pal put my mind at ease there. All the best, Michael and Laurie
I asked Katie about a withdrawal and she was very helpful. And seems like a down to earth girl too. Thanks a lot for your help pal put my mind at ease there. All the best,
Michael and Laurie
Reply
Eileen Quinn
12 December 2019
Comment from uk.trustpilot.com
Thank you helen for your help.very much appreciayed
Thank you helen for your help.very much appreciayed
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Consumer
12 December 2019
Comment from uk.trustpilot.com
needed help logging in, and Paul quickly sorted the issue. Great service
needed help logging in, and Paul quickly sorted the issue.
Great service
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nathan bennett
10 December 2019
Comment from uk.trustpilot.com
i had really good help from Megan, spoke to me politely and solved the issue.
i had really good help from Megan, spoke to me politely and solved the issue.
Reply
Cheryl Raymond
09 December 2019
Comment from uk.trustpilot.com
Had a slight issue with the app but kieron was quick to rectify and refunded instantly . Great service
Had a slight issue with the app but kieron was quick to rectify and refunded instantly . Great service
Reply
Shane Bolton
08 December 2019
Comment from uk.trustpilot.com
I have given this an average not worse based on the politeness and good customer skills I received from an advisor called Kayleigh. My account had been closed due to inactivity and the advisor had unlocked this, however to access this I need to send proof of home address and ID. Well if you out going to watch a game of football and hoping to make a bet, you are not likely to be carrying a utility bill and an ID, so you I would technical miss out on the bet. I didn't have this experience with coral in the past, and I understand that businesses need to take extra steps now, however, I personally had just logged into my skybet account on this occasion and made my bets and will probably never bother with bet victor going forward.
I have given this an average not worse based on the politeness and good customer skills I received from an advisor called Kayleigh. My account had been closed due to inactivity and the advisor had unlocked this, however to access this I need to send proof of home address and ID. Well if you out going to watch a game of football and hoping to make a bet, you are not likely to be carrying a utility bill and an ID, so you I would technical miss out on the bet. I didn't have this experience with coral in the past, and I understand that businesses need to take extra steps now, however, I personally had just logged into my skybet account on this occasion and made my bets and will probably never bother with bet victor going forward.
Reply
Ashley
08 December 2019
Comment from uk.trustpilot.com
I would give this casino absolutely 0 star if I can. They will try everything not to pay you. You send all your documents and even if they are verified they will avoid paying you. I had one of the worst gaming experience with this casino. STAY AWAY. %1000 scam
I would give this casino absolutely 0 star if I can. They will try everything not to pay you. You send all your documents and even if they are verified they will avoid paying you. I had one of the worst gaming experience with this casino. STAY AWAY. %1000 scam
Reply
Harry Baines
08 December 2019
Comment from uk.trustpilot.com
Helen solved my issue about a player missing from being carded super fast. Cant fault it
Helen solved my issue about a player missing from being carded super fast. Cant fault it
Reply
Ken Birch
07 December 2019
Comment from uk.trustpilot.com
Small problem changing my phone number.Quickly sorted by Helen.
Small problem changing my phone number.Quickly sorted by Helen.
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Krishnav Khanna
07 December 2019
Comment from uk.trustpilot.com
Great customer service by Sue
Great customer service by Sue
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Luke
05 December 2019
Comment from uk.trustpilot.com
Superb customer service from Katie and the rest of the team. The mobile app is easy to use, good bet promotions etc. Keep it up BV!
Superb customer service from Katie and the rest of the team. The mobile app is easy to use, good bet promotions etc. Keep it up BV!
Reply
jumppi jumppi
05 December 2019
Comment from uk.trustpilot.com
Very good service, the chat is very mature in their answers, very good bookmaker for sport betting , with good odds. If you want bonuses very good chat and a good experience bet victor is the place
Very good service, the chat is very mature in their answers, very good bookmaker for sport betting , with good odds. If you want bonuses very good chat and a good experience bet victor is the place
Reply
Himal Chhantyal
02 December 2019
Comment from uk.trustpilot.com
One of the worst site ever...I have lost huge money in this site , No bonuses guys avoid,avoid,avoid
One of the worst site ever…I have lost huge money in this site , No bonuses guys avoid,avoid,avoid
Reply
Phornthip
01 December 2019
Comment from uk.trustpilot.com
Tyson is very calm and full of knowledges. Answer every single question even some of them seems a bit silly. 👍
Tyson is very calm and full of knowledges. Answer every single question even some of them seems a bit silly.
👍
Reply
Mark
01 December 2019
Comment from uk.trustpilot.com
Great site. Signed up and won over £1000 but due to wagering requirements ended up withdrawing £600. Quick withdrawal and was in my account within a few days. Thank you
Great site. Signed up and won over £1000 but due to wagering requirements ended up withdrawing £600. Quick withdrawal and was in my account within a few days. Thank you
Reply
Dan Orpin
01 December 2019
Comment from uk.trustpilot.com
Online chat was very quick and helpful.
Online chat was very quick and helpful.
Reply
Monika Krysinska
29 November 2019
Comment from uk.trustpilot.com
Great app and includes some of the non-league games. Spoke to Katie who helped me with few technical issues (thank you so much)
Great app and includes some of the non-league games. Spoke to Katie who helped me with few technical issues (thank you so much)
Reply
Vikki
27 November 2019
Comment from uk.trustpilot.com
Spoke to Kieron he was very helpful and professional!!!
Spoke to Kieron he was very helpful and professional!!!
Reply
Ian
27 November 2019
Comment from uk.trustpilot.com
Absolutely disgusting dishonest casino. Opted in to a promotion bearing in mind promotions are rare at this casino and they are now saying I didn't opt in when I know full well I did! I honestly can not believe how low a casino can go just to avoid giving a poxy bonus. I've closed my account now, far better sites that treat their customers better and offer rewards.
Absolutely disgusting dishonest casino. Opted in to a promotion bearing in mind promotions are rare at this casino and they are now saying I didn't opt in when I know full well I did! I honestly can not believe how low a casino can go just to avoid giving a poxy bonus. I've closed my account now, far better sites that treat their customers better and offer rewards.
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Brett Ward
26 November 2019
Comment from uk.trustpilot.com
Spoke with Laxmi She was very well informed, polite and helped me resolve my issue
Spoke with Laxmi
She was very well informed, polite and helped me resolve my issue
Reply
Carl
25 November 2019
Comment from uk.trustpilot.com
The won't let me place any bets on horses because I had a winning streak that cost them a lot of money.
The won't let me place any bets on horses because I had a winning streak that cost them a lot of money.
Reply
Sheikh Papaa
25 November 2019
Comment from uk.trustpilot.com
I spoke with Maja and she answered all my questions in efficient, polite and friendly fashion. An excellent experience.
I spoke with Maja and she answered all my questions in efficient, polite and friendly fashion. An excellent experience.
Reply
Mike Smith
23 November 2019
Comment from uk.trustpilot.com
Very supportive and patient advice from Sarah. Much appreciated
Very supportive and patient advice from Sarah.
Much appreciated
Reply
Andreas Christoforou
21 November 2019
Comment from uk.trustpilot.com
great support
great support
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Ray Mcardle
21 November 2019
Comment from uk.trustpilot.com
Very helpful and polite on live chat; I spoke to Josh who helped me with all my queries in a polite and efficient manner
Very helpful and polite on live chat; I spoke to Josh who helped me with all my queries in a polite and efficient manner
Reply
James
20 November 2019
Comment from uk.trustpilot.com
I contacted BetVictor through live chat my query was dealt with in minutes by a very efficient and helpful lady couldn't be happier
I contacted BetVictor through live chat my query was dealt with in minutes by a very efficient and helpful lady couldn't be happier
Reply
Aaron Sanderson
19 November 2019
Comment from uk.trustpilot.com
Can no longer bet with them after 1 day There reply to stopping me betting on sports was a business decision due to fact won a few hundred I wouldn't recommend these to anyone if you win they will stop you using site
Can no longer bet with them after 1 day
There reply to stopping me betting on sports was a business decision due to fact won a few hundred I wouldn't recommend these to anyone if you win they will stop you using site
Reply
Rebecca Bennion
19 November 2019
Comment from uk.trustpilot.com
Keiron was very helpful on live chat.
Keiron was very helpful on live chat.
Reply
Liz
19 November 2019
Comment from uk.trustpilot.com
Keiron on live chat was very helpful. Rectified my issue immediately and responded very quickly :-)
Keiron on live chat was very helpful. Rectified my issue immediately and responded very quickly 🙂
Reply
Jamie Daly
18 November 2019
Comment from uk.trustpilot.com
Spoke with Sue about verifying my account. An absolute pleasure to deal with, problem sorted within minutes!
Spoke with Sue about verifying my account. An absolute pleasure to deal with, problem sorted within minutes!
Reply
Angela O'Hara
18 November 2019
Comment from uk.trustpilot.com
After having an issue with my account, I contacted the BetVictor online chat team. Together the member of staff Katie and I reset the account and I was able to complete a transaction. All was completed with the minimum of fuss. Well done.
After having an issue with my account, I contacted the BetVictor online chat team. Together the member of staff Katie and I reset the account and I was able to complete a transaction. All was completed with the minimum of fuss. Well done.
Reply
Arnaud lemasson
18 November 2019
Comment from uk.trustpilot.com
Like any of this sites,corrupted ,rigged and adaptable.well over 20k and not a single decent win .people learn from my mistake and stay well clear.
Like any of this sites,corrupted ,rigged and adaptable.well over 20k and not a single decent win .people learn from my mistake and stay well clear.
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john bonadies
18 November 2019
Comment from uk.trustpilot.com
very good customer service
very good customer service
Reply
customer
18 November 2019
Comment from uk.trustpilot.com
Katie - excellent customer service
Katie – excellent customer service
Reply
Bob Nicholson
18 November 2019
Comment from uk.trustpilot.com
Sarah - excellent Service - thank you!
Sarah – excellent Service – thank you!
Reply
Jimmy Mckie
18 November 2019
Comment from uk.trustpilot.com
Sign up was easy. Sarah was very efficient in getting me fully signed up and giving me my bonus straight away. Looking forward to using the site.
Sign up was easy. Sarah was very efficient in getting me fully signed up and giving me my bonus straight away. Looking forward to using the site.
Reply
Omocan
18 November 2019
Comment from uk.trustpilot.com
This is based on the support I received not the app or the betting side. I had a logon issue and it was resolved very quickly by Tyron this morning.
This is based on the support I received not the app or the betting side. I had a logon issue and it was resolved very quickly by Tyron this morning.
Reply
Robert Haram
18 November 2019
Comment from uk.trustpilot.com
Went on live chat explained my problem and with in minutes it was sorted fast and friendly
Went on live chat explained my problem and with in minutes it was sorted fast and friendly
Reply
Paul Robinson
18 November 2019
Comment from uk.trustpilot.com
Helen was very helpful - thank you :)
Helen was very helpful – thank you 🙂
Reply
Linda Seagroatt
18 November 2019
Comment from uk.trustpilot.com
Laxmi was very helpful - thank you!
Laxmi was very helpful – thank you!
Reply
Luke
18 November 2019
Comment from uk.trustpilot.com
Good customer service experience
Good customer service experience
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Dillon Thomas
18 November 2019
Comment from uk.trustpilot.com
Dannielle was very helpful and sorted my request, giving me my £5 free bet even though it had expired
Dannielle was very helpful and sorted my request, giving me my £5 free bet even though it had expired
Reply
Rochelle Howie
18 November 2019
Comment from uk.trustpilot.com
Kayleigh was really helpful. Very good customer service
Kayleigh was really helpful. Very good customer service
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Andrew Timlin
16 December 2019
Comment from uk.trustpilot.com
Account verification. Had a chat with Sarah, who was brilliant. Very clear in what was required and acceptable as far as documentation was concerned. Also updated my details, and gave me £5 deposit bonus. Which was very well received. Thank you Sarah.
Account verification.
Had a chat with Sarah, who was brilliant. Very clear in what was required and acceptable as far as documentation was concerned.
Also updated my details, and gave me £5 deposit bonus. Which was very well received.
Thank you Sarah.