Betway Review

Do not I repeat do not set up an account with this fraudulent company.. I put a £500 bet on Arsenal to lose to Bayern back in April and I won the bet and they shut down my account and told me I must send id and proof of address which I did numerous times and still no reply.. Any correspondence to and from them is from an automated email so you’re basically talking to no one.. So they robbed me £500 or £1300! If u include the winning bet and this company is still aloud to trade how I don’t know but I won’t give up until it’s closed down for good.. So if you’re reading this finding another app to place bets because this ain’t the one to do it with

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Cant withdraw money, And 0 help when contacting them on email. Scam-site

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Cancelled my account will go elsewhere Betway is a con.4 consecutive football bets which I would have used the cash out option were unavailable due to one fixture miraculously becoming greyed out and no longer available for cash out.I have lost a decent amount of fairly won money because of this.Customer service non existent and appalling in attitude.I was spouted with terms and conditions and the fact that Betway can reserve the right to withdraw the cash out option whenever it suits them !I have contacted the IBAS regulator who are now looking into my complaint.If you like the cash out option and want a fair chance of using it don’t open a Betway account.

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I can’t advise anyone enough to NOT use this company. They are an absolute shambles. To start I had an issue with them double depositing from my account! Luckily I noticed as they didn’t (obviously) secondly the money was deducted from my bank account but not credited to my account. Thirdly when I withdraw’d my winnings they sent me a email 3 days later stating that they unsuccessfully tried to pay my winnings to this account. This is lies as it is the same account used for depositing which obv course worked fine. There is completely no customer service and wait over a hour per time on live chat. I still have not received my winnings but will not give up. Please everyone use another company and save yourself all this grief.

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Scam. I deposited money. I suppose to get a promotion. After they took my money they said my card is not valid for that promotion. One person in the chat said to wait for the spins to come into my account and the other person said my card not good after they took the money. Scam. Dont use it

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Not the worst site but since I’ve joined I have noticed that I’ve always had to sent at least 100 pound on a game before a bonus I’ve never got on on less than 100 pound spent and win like 40 50 back. When I have some change in there I play the virtual sports I’ve now done 33 bets and won once on it but the rest ha e lost by 1 section all the time so shows you something. Other that that the sports site promotion are good just a Shane you get chested om on games big bass fortune is pointless game never get a bonus but so many scatters amd big bass bonanza is where u have to play 100 or more

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The fact I have to take to Trustpilot to try to get a response from Betway says it all .Deposited £20 on Wednesday 3rd July. Won £60 including stake Thursday 4th July.Withdrew Fri 5th July back to the same card I made the deposit on the Wednesday, card is fine and I checked with my bank.Then received an email on Sunday 7th July saying they cannot deposit money in this account. Unbelievable!The funds are also not back in the Betway account so where are they Betway?Got a phone number, but cannot get through because Betway are still going through the Covid crisis and will not answer? Companies still hiding behind this reason disgraceful. You cannot get past the Chatbox Bot,no one answers emails and I have to say this is starting to look like dishonest set up.I would appreciate a response from a human who has a name other than Betway team, first name would do. RegardsDerrick Smyth

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Im still waiting for my withdrawal, it’s been 2 weeks now and seriously you are joking for telling me u sent me an email with everything provided . Please tell me what is going on as you are keeping my 400 euros that I won .

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I do Withdrawal from yesterday I can’t even find where is my money and if anything updates please lat me know i still waiting.

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i had an account with betway, they was happy taking deposits from me, but once i withdrawn £3000, and 2x £500 i am still waiting 3-4 days later for any of the money to go into my bank. i have called them and used livechat but i can’t get through. terrible service

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Like many listed below, i have money that i won and i cant withdraw it. Ive been through live chat and customer service but i cannot update my payment method despite the fact i used that payment method to deposit into my original account.They are illegally holding my money.Hi – You have asked me to send you a private message. Ive been on Chat with you and ive emailed Support, and ive been on touch on Twitter and no-one can help me. Where do you want me to submit a private message as i cant see the function on here ??

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Haven’t had one bonus in almost 6 months if that doesn’t tell you this site is completely rigged nothing will. Betway should be investigated. Avoid this site like the plague. No doubt a betway rep will tell me it’s completely run fairly which is absolute lies, it’s not it’s one of the worst casinos if not worst online casino.

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Had an issue contacted live chat waited 3 hours then got kicked out this happened 4-5 times before i got through but by that time and how rude the support was i decided to close my account here and self exclude from all affiliated casinos to not go through this again

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0 Stars.Be careful betting on this platform. Read the fine print as they’ll do everything to scam you.Find another betting house.

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Recently had doubts with Betway after betting on a cod warzone esports event and thinking I had been scammed, but they have reached out and reassured me and I have to say Betway probably has the best customer service out of any betting company I have found, will definitely be using Betway as my main betting website going forward. It is far easier to use than others I have tried such as bet365 and skybet, would definitely recommend.

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Once again have toncome on here forb2nd time in three weeks because their casink rewwrdw weekly promition dies not give out what ik owed fake promotion unless u keep asking fir what your owed

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Money was deposited into betway but one digit was wrong on my reference and I’m waiting over a week for my account to be credited I’ve even provided proof that the money went out my account very bad service

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You said that you are going to send me an email with everything I had to do for my withdrawal procedure. I want my 400 euros that I won and that is taking so long and I dont understand why, i sent every document by mail

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Disgusting site , u need deposit hundreds to see a litlle wins , and if always gives less then u deposited even if bonus looks insane never pays more , and when u win on live games not even their casinos games just other lives game , its imposiblle to win on casino after they count your winings as if u win from their games avoid this site

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Hi I wagered more then £500 in your promo I was opt in and didn’t receive any of my casino rewards can you please add them to my account I wagered it all before Thursday midnight and my username is chum2000 I just want my rewards please can you help me out on why I didn’t get them it was literally last week and I didn’t get anything which is ridiculous

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I won £300 pounds they were unable to process it and told me to change my withdrawal card. Which I have attempted to do but I have to make a deposit on the card first which I have previously done! Please deal with this issue or atleast just put the 300 back onto the game because this is ridiculous trying to get hold of a real person.I am now going through the complaints procedure.

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Created an account. Zero requests to verify my account and no option to upload any documents so I figured I would just deposit. Deposited over $3000 over the 1st 24 hours and tried to do a withdrawal. The withdrawal sat in the submitted stage for over 24 hours and never made it to the processing stage. I sent 2 emails to their difficult to find email address and got zero response since sending them (it has been a week). Their live chat function is anything but live. It’s a pos bot that you can only ask pre-set questions. Avoid this scam casino. How they advertise with big name companies like the NHL is beyond me. If I could give these guys negative stars, I would.

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Gambling advertisements during daytime sports matches, which children also watch! Things shouldn’t get any crazier with that ‘woke’ advertising world.

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You told me that you have sent me an email with instructions provided but nothing has come yet . If you can send me the email it will be very good so in this case i will go on with my withdrawal case. Thank you

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Worst customer experience ever. A company who makes up their terms and conditions on wimbledon offers and doesn’t even know their own promotions. Spoke with a customer service agent named Dyllan with two brain cells who was rude, patronising and making false accusations. When confronted with truth and evidence – My chat was immediately closed after waiting 90+ minutes to speak with someone. Awful experience from start to finish and a shambles of a company.

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I am so disappointed with betway. Bern trying to reach to customer service via email and via Web chat and wasn’t able to get my query solved, I placed over 75 pounds on Royal Ascot bettings, only received 5 pounds free bets and it should have been a 10 pounds free bets as per the promotion.but when I get through to web chat support she said i didn’t meet the criteria. How is that possible. I have screen shots of my bets .but still I can’t get through to the customer service 😒 I am not happy at all until I get this solved

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They arent a scam, at least in my country (MX), i have played this casino around 6 years, they take like 3 days to get withdrawals, thats not normal in nowadays online casinos, they want you cancel the withdraw and play to loose the money, happened to me before here and at others casinos, so i block the withdraw cancel option always but here idk how to block cancel withdraws, but i dont waht to ask support team becouse they will tag me as a probable problematic gambler (like an addict idk), that happened one time again and never ask to suppoart to block the cancel withdraws, the best casinos always shows that option… so they deliverating not showing it.They pay, have tons of slots and sport markets available, regular/good odds. support is sometimes useful, sometimes not, and just are available 1/3 of the day, they are not 24/7, like the best casinos.IDK if 4 stars is ok, maybe will go 3, but most ppl giving 1 star and general 1.3 score to Betways i feel is not a deserved score, so im going with 4 at the moment.

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I spent about 300 bucks to see My progression on week-end casino club promotion get over 100 free spins and the casino doesnt give me the promotion !! They said that we need a minimum deposit of 50$ one time and it doesnt say that anywhwere !! Im very disapointed !! This casino is a scam

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I have tried to contact betway but emails keep bouncing back,saying this email is not monitored. Same with live chat,it’s just a robot and they can’t answer your questions. I still have 2 withdrawals pending to the total of £1450. I’m starting to get worried now. Two other firms I use are almost instant withdrawals into your account. No more than an hour and usually within a minute. I need to chat to someone but can’t. Terrible customer service. Funny how deposits go through straight away but they keep hold of withdrawals. To gain interest off your money I guess. What private message is this? And where is it?? Still can’t speak to an actual human being

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I can’t say how underwhelmed I am by this company. I have two many bad experiences to list them all. Bet offers, customer service and betting experience to be had with literally any bookmaker of your choosing

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Been waiting in live chat for over an hour again hopefully it doesn’t disconnect chat like it usually does.

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Terrible experience with this company. Signed up and made deposits and made a few bets. My first time using a betting site and I was quite happy to have won a couple of small bets. Enjoyed the experience, but wanted to take out my winnings and keep a responsible amount of money in the account in case I wanted to do it again some other time, but the site won’t let me withdraw. It is telling me I have funds available for withdrawal but I can’t withdraw because I haven’t made a deposit even though I am using the same card I deposited twice with (?!). Idiot that I am decided I would try depositing again to see if it would then allow a withdrawal but it hasn’t and I now have more money stuck in the account I can’t access. Have been around the support site a hundred times but the bot just goes round in circles and there is no way to talk to a human. I just want to withdraw the money Betway tells me I am allowed to withdraw. Betway has ruined the online gambling experience for me!

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There s no customer service phone line because of coving 19 what a way to mug off customers any dispute s are impossible to resolve

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Well, my account got hacked and all funds withdrawn. I was forced to reset the password in order to access the account and my balance was empty. I went to transaction history and discovered a withdrawal without my consent (I didn’t take the screenshot at the time and can’t anymore since my account is now locked until I submit proof of ownership, of which I don’t care anymore).Anyway, I contacted support and I was basically told that it was my fault and my account would be locked. I asked to know the account the transaction was made to, but they refused and told me to go open a case. I was baffled by their response since I’m not responsible for betway’s security, and I also added that, I don’t access my account through someone else’s device, but got no help.Here I was, abandoning hollywood bets for this. How can you not take accountability for your weaknesses.Anyway, I’m done, and for anyone remaining – don’t store your funds in your accounts

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Don’t bet with these thieves. They take you money then there is no way of getting in touch in anyway to sort the problem.. basically some legal scam

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I’m starting to think Betway is now fraudulent platform the new casino with lightening I have winnings from 3days ago and yesterday that hasn’t been credited. Just two night two winnings in a role was not credited I don’t think their customer support exist. Betway I need my money y’all don’t hesitate to take your money I want mine. I will keep leaving bad reviews for y’all until you act right #stopthefraud

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Thieves!!I signed up on the bet £10 get £10 free bet offer, my initial bet won but I was unable to withdraw as for some reason I said I hadn’t deposited via card even though I had, I then tried to withdraw to my bank but has been a week now and not processed, spent an hour and a half waiting for live chat to speak to an agent, told I would get an email but of course I haven’t. £187 stolen!

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Their sportsbook is a scam, you’ll win bets and they will void them, claiming ‘Palpable Errors’

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I wrote a review a few months ago about a withdrawal not being honoured. Betway replied and said they would get in contact with me. Since then they have locked me out of my account WITHOUT telling me why. I have no access to my funds. I am now in the process of filing a complaint with the gaming commission. They do not reply to emails and are COMPLETELY ignoring me at this point. What kind of site is this? Return my money ASAP. DO NOT USE THIS SITE IT’S A SCAM

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Virgin Atlantic Airlines terrible experience flying with them to and from St Vincent via Barbados, had us sat on a plane for 2 hours in Barbados couldn’t use the toilet and no one was offered even a drink of water, plus there was a rude member of staff who seem to have forgot her manners that’s if she had any to begin with. Paying all that money for a service and it’s not up to par ain’t good enough so I won’t be using virgin Atlantic anymore I’ll take my money to British airways

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Its been over 2 months for a withdrawal. It was reversed and sent back to Betway. No support or follow-up

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Shocking customer service. I was in their help “chat queue” started at number 22 – then three hours later I’m next to be dealt with by one of their human assistants. Then 5 hours later I’m still the next customer to be helped with…….. Well I just gave up and 100% sure they have no humans at the end of the “chat” help. So I go and try to find an email address to use for my enquiry instead and on their website they give the same email address as they are stating on trust pilot I.e supportATbetwayDOTcom – well low and behold this email doesn’t not work and I received the following message:Hi, This mailbox is no longer monitored and your email will not be responded to.For any account queries, please visit our Help page.Thanks, The Customer Support TeamThis is a disgrace to get something so fundamentally important to their customers so drastically wrong!Would someone at Betway please reach out to me about my query. Thanks

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Customer support is terrible. I have registered an account and fulfilled the terms of the promotion, stake £10 to receive 125 free spins. No free spins and no person to contact to discuss this. Live chat is absolutely useless – just an AI generated bot with no way to resolve any issues. Seems like a total scam.

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Sent me a snotty email because I won £165 on a free £30 stake, told me my account is restricted and I’m not longer eligible for promotions. Seems like they only like you if you’re losing. Awful company.

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Yet again I have taken part in a promotion where it is £20 free bet and 50 free spins the bet has credited but it hasn’t the free spins why do I try with this pathetic company I’ll never know anyway my username is reece1889

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It don’t even deserve a star but I had no choice! IV been putting my money into this crappy site and have won around £100 yet it won’t let me withdraw. . Also trying to speak to any1 is like trying to speak to GOD ffs! Some con man is out there stealing everyone’s money and getting away with it! I am taking this to a solicitor and won’t stop until this site has been closed for good!I’m also gonna write to every god dam newspaper as this is criminal I WOULD … BUT ITS IMPOSSIBLE TO SPEAK TO ANYONE ON YOUR SITE!

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I registered an account successfully on the 24th June and deposited a significant amount using paypal. When trying to launch a casino game i was informed my account was self excluded even though i was allowed to register and deposit funds. I went to withdraw the funds back to my paypal account and I was blocked. I was then logged out of the account. I tried contacting customer support. No email address, unable to access live chat and no telephone number. How can it be compliant to allow me to register an account deposit funds if i am self excluded? It’s basically impossible to contact anyone if you are self excluded.

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Deposited £35.06 and received none of it in my balance, contacted customer service and they asked me to email them. I wrote several emails and just got a response detailing how they would not respond to my email. Scammed me of my money and now will not refund me. Stay away.

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I tried to withdraw money from my account all they keep saying is produce photo id I explained I would not be able to produce this they don’t want to no. Don’t go near them

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Just to start, I am not complaining about Betway due to losing money with them (I actually made a small profit). My experience though was terrible. I placed a bet to try to take advantage of the welcome offer. I tried to speak with customer support to see if my bet would qualify. It said the live chat team are free from 0900 to midnight. However, every time I tried to speak with an actual person instead of a computer giving generic advice, I could never do this. There are no phone numbers to contact anyone and the email address I tried did not work (support@ betway.com), instead sending me an auto-reply saying the email is no longer monitored. So you can only chat to a bot giving the same answers to all my queries.Anyway, I then tried to make a withdrawal via debit card (the same card I deposited with), but the site said I had to make a deposit with this method first (???!!!), so I had to withdraw via another method instead. Overall, a poor experience and there is no customer service whatsoever.

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