Betway Review

So I opened an account bet $50 and lost and the welcome bonus said I’ll get $50 in bet credits if your first bet loses. Waited and waited for the credit to appear but it never did. Spoke to “customer service” and they said my bonus had expired..I told them but it should have been an automatic credit. They agreed but still refused to credit me my bonus. Blamed me for letting it expire even though it should have been automatic. Will close the account and bet elsewhere.

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User name: Moe71957I have won £2500 on the 6th of December all documentation provided for verification. I have sent over 50 different emails I still haven’t received my money. Betway has been playing me is over a month how can such a company be granted a betting license. They are cheating I have already started my legal process I have been suffering from mental health all because of them. They cause you problems and will never want to pay you. They only make things worst and I will also sue them for compensation I need my money. I have already spoken to my lawyer and the police I hope they can get my payment processed today. Shame on you Betway scam of a company I can’t believe it you cheated your customers.

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I have previously left a review on Trustpilot as this is the only way you can get in contact with Betway. They replied with an email asking for a bank statement, which I sent them and they never replied again despite about 10 chaser emails. Their live chat disconnects you after waiting hours to speak to somebody.

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Hi, won 1700 pounds, pressed withdraw and it been sitting in withdrawal for 6 days now! No contact about getting my withdrawal, it’s just sitting there! User name is frazzle1204. I feel like they have scammed me, really could do with getting my money as just after Christmas now that would be useful.

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I had a situation in October concerning withdrawls,,, after several weeks this got sorted and as I love betways site I continued to use them. Everything was great until now.. after opting in to there casino club rewards and receiving free spins and free bets over the last few weeks, it has suddenly STOPPED… After 12 attempts to find out why I did not receive them on the 29th I finally got through to a human… after goin through there checks and explaining my complaint I was told I have not deposited or met there wager requirements…I’m very confused as I have met both of these, i was at level 6 which meant 150 free spins, £10 casino credit and a £15 free bet…. hopefully someone at betway will see this and answer my complaint… Happy new year to everyone

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Dear Team,I made a withdrawal of 502020 Indian rupeesAnd it has been pending with betwayBetway/Supergroup has cheated on me. Requesting help for getting the money back and also compensation for the mental agony and depression caused due to fraudulent activities of Betway.Regards,ChiragUser name : Timujin

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I deposited money to my Betway account and it never updated my balance. I tried to get help from customer service and they keep ignoring me and disconnecting the line. I don’t recommend this app for anyone, it is completely horrible and they will definitely try to get you. 0/10

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I have been on live chat for over 10hours in recent days, every email I send its never to the right mail box. Its always telling me I have input the wrong details, and I have money in the account. Placing my problem on here as it seems its the only way to get a reply. Beyond frustrating at this point! Sort this out please or send my money back!! Thank u… Will update stars accordingly.

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This company has taken my monies but refuse to pay it back to me. I have fowarded my info 3 times now. I waiting days now for my payment.They madd promises but nothing. I love yo know who the owners are of this theft sindicate

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Any Indians facing issues in withdrawal my withdrawal has completed 1.5 lakh with my trick so you can take to message me but take commission telegram – @Raviram09

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disgustedopened an account and deposited thirty pounds and placed an acca to fulfill my obligation for a welcome bonusI then deposited a further 10 pounds and placed a horse bet which won so i withdrew some of my winningsmy acca lost and when I asked where my welcome offer was and as told that as i withdrew some funds i was now not eligible for itSo with drew my remaining winnings and closed my accountas of yet have had no funds returned to me and there is no email contact or phone number for customer supportall directed to live chat which funny enough allways has a queue of over 45 places and after hours of waiting just cuts you offsteer clear punters this company is dreadful with a capital DI have now received a reply that says no payment is due to bonus funds not being refundable.so bad as i this was my own money i played with and won with as no welcome bonus or bonus credits were paid.i has 2 bets all paid for with my own money and withdrew my winnings before closure of the account but have not received a penny.absolutely disgusting i will now go to the gambling commission or equivalent as this firm needs to be reported!!!

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Shocking site, worst I’ve ever been on. Keep getting stuck on chat queue at number 55. Yes 55???? Games glitch and pay absolutely nothing, promotional free spins not received 😡😡

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Won over 2k back on the 6th December and withdrew most of it, leaving some in there to continue betting. Over three weeks later it’s been nothing but trouble. No communication unless i contact them, then constantly giving me the runaround wanting verification documents and ID checks. Sent everything to them multiple times and they still haven’t processed everything and just want you to be patient. Now they’ve locked my account so i cant even log in. This is screaming scam and i will be lodging a formal complaint.Even when you contact them they only have a live chat option and you sit in a queue for hours. Im talking moving up 5-10 places an hour max. What sort of large company has a customer support centre that can only handle 5 customers and hour?Absolute disgrace.

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Computer rigged, I do well on live roulette. Just now went on computer roulette, what a mistake. Took my winnings from live game. Don’t mind losing my fair share but 1 person against a computer, beyond bad luck and probability, common bet 1st and 2nd 12, 12 out of 15 3rd section. More fool me stay away from computer games just like fobt in shops legalized robbery. Don’t believe computer is set to random against 1 player. Expect to lose 35% of spins not 80%. Discusting

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Hello betway,My name is parul and my user ID parulsoneta. I’m from india.I created betway account in September 2023.I deposited amount 530000.Later in October your company stops in my country.Then I received a withdrawl message of Rs 539624.22.After I contact them they said they confiscated my funds due to their terms and conditionI.Pls betway don’t do fraud with people..Also bet365 has returned all my money..Betway is full fraud what I have experienced…

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My last review was bad because of withdrawals but that was my own fault as I put wrong account number hopefully will get money now after I tell them and I have not lost it

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Accumulator insurance bets have not been credited, I have 7 bets that i believe qualify starting from the 26th – 28th December 2023. The chat Assistant bot does not even give me an option that is related to my query nor does it give me the opportunity to speak to a human agent when i am not satisfied or require more help,In all honesty either the Betway Chat is broken, or under staffed to serve its customers properly because i am now tired of complaining about the same thing over and over. The extremely long queues, waiting for 3+ hours in the queue. Not being attended to by the agents after waiting for hours for your turn. I have yet another pending case Reference Number:0002070002050. They only sent 1 email after i wrote a review on this platform, i then sent a reply, then followed by another reply with screenshots to justify my complaint. They have not reached out to me ever since. The only way to get Betway to respond is when i write a review on this Platform. SMH.

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They do not deserve even one star , they steal my money I deposit 2999$c and I won 5600$C And they kept me out , they say my account was locked . My money still inside with the money I won too . They never let me withdraw my money and never give back my money that I deposit too . Don’t trust Betway , please keep away from this . And is the worst customers service ever they make you on chat waiting almost 3 hours or more . Never trust Betway.: Best choice Bet365 .

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I won £100 on winner wonderland tournament for finishing 77th place. I press the popup tat says ‘press here to collect ‘ then it says ‘successful’ guess what ‘NO MONEY’ No contact with anyone for over 10 days. No phone works, only got someone once on live chat. He gave me an email address to send screenshots to that autoresponded to say ‘this email address is no longer monitored ‘ then I got cut of after waiting 5 hours in queue. Last response was on email about five days ago saying they are escalating it. Big joke. Tried every day since and totally ignored.

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This gambling site is as crooked as it gets! Was up 811$ last week and they locked my account and funds disappeared. Their help line is BotsAI which gets you nowhere.Finally got to talk to some one a week later and basically got nowhere. They ask for all sorts of things to ID you and in tbe end tbey will tell you : sorry for the inconvenience! Sorry my ass, you are stealing money and lying about everything! I wish I had read the reviews before signing up! Dont use this sit people they are crooks!Update: Betway responded and asked for specific documents that I will endeavour to provide to them. They confirmed that 745$ are in my old Betway account. I will update once the funds are being deposited in my account. I am hoping that the resolution will be to my satisfaction and I will keep everyone posted. Got to thank Betway support for getting back to me rather quickly!

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Hi guys if you’re looking for an online casino Stay clear of Betway they have been withholding people’s cash and getting away with it.I had an account that I opened just for the promotional newbie stuff,I only had £30 in the account but after nearly 2years and every excuse.we tried multiple times to refund you but your bank won’t accept it lol.Betway are thieves guys . They’re positive reviews need investigation trustpilot the people are not real they’re working for Betway helping steal customers funds once they’re finished my online name is albee3

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Amanda Carolina Nava Elkin 2-0 @ 14/1Amanda Carolina Nava Elkin – Yvonne Bruce Tagoe17/12/2023 08:25(Set Betting)Stake: £1.0074ZQ-UMYC-SBK2-C8H9Est. Sonbern two weeks now and betway stillNot settled this bet and hive me my wiinikhfs and are now refusing to even get in touch or respond to anybmedsages this won they were quick enougg to settle my lising bets avoid at all cost

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I have never signed up for betway yet they keep sending me emails on a daily basis with a random username that I have never heard of. It is impossible to unsubscibe as I have no password & they don’t bother sending a link to even get one! I have tried blocking them, but the emails keep on coming.

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Still waiting for withdrawals that say they been processed 10 days ago worst gambling company in the Uk can’t speak to anyone no one answers emails will be taking this to the gambling commission in 48 hours if I don’t get my money your happy to take my money but won’t give it back jokeU can’t email me as no one has changed my email address like I asked 4 weeks ago

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I deposited £70 on the 10th December and you have took it out my bank account twice I’ve been on live chat numerous of times for hours on end never getting through to anyone. Tried email also rang number cannot get through to anyone shocking customer service absolutely disgusting.

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This is the worst betting site out there it’s not just a saying. They are set up to steal your money. You are able to deposit with a debit/credit card, but you can not withdraw with that same debit card no matter what bank they don’t allow withdraws to debit cards. They are all about taking money . STAYYYY AWAYYY!!!!!

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Again, my free bets have not been settled.. I placed two bets on the 26th December.. Both bets lost by one team.. I was supposed to receive two free bets, but got only one free bet.. Betway is doing this very often now… Trying to reach the agent on live chat, as usual, I never get connected..Username: koushalbetting

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I’m back again after my previous review 3 weeks ago nothing has been done yet, My £2500 haven’t been paid and my account is currently suspended. I don’t mind if my account gets banned but my money needs to be paid. I have now decided to go through the legal process. Betway will try to get you frustrated and eventually give up which in my case will never happen. They always do this silly messages telling you we will get in contact with you is the same old thing send your passport, drivers license and proof of address. Which I have sent over 50 times both in scan and JPEG format nothing has been done. Betway has been sponsored by premier league clubs the biggest scammers and fraud company you will ever come across. Go and bet with Unibet or Skybet this is legit and they are quicker with withdrawal.

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Writing another review as I’m just so annoyed with this whole process. Been using Betway for ages now and never any issues with withdrawals or deposits. Since 23rd of December my withdrawal statuses have stated “approved to be released”. Still no signs of these funds being released. Been waiting on live chat for 3 and a half hours and the chat has been stuck on number 5 for 45 mins. If you’re going to use this company, please have the patience of a saint. Shocking altogether

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Betway is doing everything it can to not pay me out. I submitted my withdrawal on December 4th. They claimed on chat they reached out to me via email requesting documents. They did not. I submitted documents on December 10th after being instructed to send it to document at betway.com. I followed up a week later and they said that it should have been sent to document at betway.ca. I have proof of the conversation where they gave me the wrong email. It’s now December 26th and they have been reviewing my documents for 9 days and still no payout. I waited on chat for 2 hours and after reaching chat they did nothing to help me, while i was asking them questions they ended the chat. I sent an email to manager at betway.com and still no reply. What is going on here? How can you avoid paying out a customer for OVER A MONTH NOW. This is criminal, don’t use Betway, they owe me a 6 thousand dollar withdrawal and are doing NOTHING to pay me out.

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I used more than GBP25 for the week between 16th – 22nd December 2023 which is a requirement by the promotion to be credited GBP10 Freebet. GBP5 was to be credited on Saturday 10am CET, the remainder to be credited Monday 10am CET. I tried contacting the Support on the CHAT, i was the 20th person on the queue, i waited until until it was my turn. They just kept me in the Chat waiting for an agent to talk to me for more than 5 hours now. No one is responding to me. I complained about a similar instance of promotion not being credited and the betway agents not responding when it was my turn a few days back. they ended up crediting me the Bonus. We are back again, i guess there is just no improvement.

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I request my withrawal Saturday and got my etransfer Monday. It says on the site that they dont process during weekend and holidays but still got mine this Christmas. I can’t tell that this one is a scam!

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The games are generally vibrating when u play. Bad web site bad games.when u win free games nothing returning. Dont waste time and money.

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Currently I am waiting for my withdrawal since last night ..I have talked earlier to customer service who reassured me will be processed soon yet no transfer has been made Hopefully the team will get onto it soon will update the review soon once I have got and update from the team

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So according to the website they paid me on 20th Dec and to allow 1 to 3 days before I receive the money in my account. Its now 24th Dec and still no show.I´ll be taking this case to Resolver first and seek compensation before it goes to the Gambling Commission.

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Some of these comments are jokes. Yeah the got some probs but seem to be working on it however slowly. Game selection even getting better. Yes betway you do need to work on quite a bit. Like withdraws as could be faster but yh. Customer service bot winds ne up to. But yeah I’ve played on worse sites. Sort your life out ppl snd betway lol. Sorry late Saturday nite madness 1

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Usually win something on Betway whenever I deposit. Withdrawals are usually in my PayPal account within 12 hours. Great casino in my opinion. Last night I won £1,200 and withdrew it. Was in my PayPal account just after 12pm the following day. Thanks betway!

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Shocking. Withdrawal says approved to be released but no signs of funds being released. Had no issues taking deposits and have withdrawn multiple times before. Why is there no one I can speak to? Baffling

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Have now been waiting 4 days for my withdrawal to be processed. I am all verified and have made a withdrawal before. Live help has a queue of at least 50 and I get told to wait even if you do get through.I notice you replied to the message saying all people complaining are just bad losers / addicts within 5 minutes to thank them? Even though you know this isn’t true and live help is only open till 11pm yet you reply to messages talking badly about your customers within 5 minutes at 6am.Clearly there is a problem so why aren’t you helping people I mean I’m not even sure that review is real who leaves a review to talk bad about other customers they don’t know?

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Have been waiting since 19th December 2023 for withdrawals to be processed and the only way to contact them is via bot chat Can’t get an explanation for the delay!!

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So, despite being sent a holding email from Betway advising me that they will look into my situation… again… I’ve still received nothing back from them for over a week.What is a really simple case. I’m owed approximately £720, and they won’t pay out for reasons unknown. They first didn’t reply at all until I raised the issue on Trustpilot, but now they reply and either miss state the correct situation or don’t respond at all.I have until the start of January before raising the issue with the Gambling Commission. I won’t be able to get a letter of deadlock from a company that doesn’t reply to correspondence, but there’s still time for them to surprise us all. It truly is the most appalling service I have ever received, and really don’t understand how companies like this are able to hold on to your money for no valid reason whatsoever. Worst still, they make up reasons without providing any facts to back up their claims. I will never recommend Betway and advise anyone considering using their services to stay well clear.

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I opened a Jackpot City casino (Betway) account yesterday (22.12.23) and deposited £50.00 through my paypal account.I began playing slot games, but very quickly I got an error message and was unable to continue playing.I tried logging in again and got an error message advising me to contact customer services – but in order to do that you need to log in – and my account has been frozen – so I can’t log in!I used the Betway online assistance, and was number 30 in queue, two and a half hours later I was number 6 in queue, after 3 hours I am still number 6 in queue – so it would appear that their assistance is seriously undermanned for the amount of queries they are receivingI have received no correspondence from Jackpot City (or Betway) to advise why my account has been frozen.As I am unable to use the £50.00 I deposited – I would like a full refund of this please.

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They promissed a 100€ freebet but once i lost the bet there were no 100€ freebet credited to my account and alos there is mo custommer support you just talk to a bot who doesnt do anything !!!

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dont lsiten to any of these people they are all addicts and lost all their money i had a problem with my withdrawal interac e transfer and they fixed it within a day and i got my money

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I’m waiting for my payment, it’s been more than 2 days that you promise to pay. It still says waiting for verification, what does that mean. I’ve used your transfer option and provided my banking details. I regret the day I used your service, it’s heartbreaking. Please process my payment, otherwise I’ll take steps to warn everyone especially here in South Africa about your behavior, I believe those who say you’re scam.

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I have been pumping money into betway for awhile now cause it was a fun way to spend time for a chance to win some money, however I finally decided to make a withdrawal after winning a small $150. I withdrew my winnings on Nov 30 2023, after a few days later on the app it said I had been paid but I wasn’t. Now it is December 21 2023 and I have yet to receive my funds in my account. Betway has the worst customer service of any of the gambling platforms I have ever used as it’s all automated and you can never have you questions answered or be helped out when this happens. It’s frustrating and after months of putting hundreds of dollars into their app I have decided to delete the app and move on from them as I have lost trust.

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Withdrawal still not processed after 3 days. Never seen a gambling site so slow to pay punters. Live chat has marathon waiting times. Cannot recommend at this stage.*update* Email from betway asking a question I’d previously answered in November. Still no effort to pay. Never any issues depositing though….

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I withdrew another £2000 from my account on the 14th December and they have still not paid me my winnings despite me contacting the gambling commission. THIS COMPANY ARE THIEVES…… Once i get paid, I will never use them again

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This is the worst gambling site ever, never, i said never use it. These scumbags are scamming in front of everyone’s eyes.

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BAN BETWAY BAN BETWAY BAN BETWAYGentlemen I have been waiting for a refund for more than three months. The website is down in India, there is no point of contact, customer service is non-existent, and chat help is a complete waste. Is it possible for someone to assist in raising it? Username – cherry1012

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