Betway Review

My first experience with Betway was good until I start wining.They’ve asked to verify my identity i gave my passport at the time and everything worked fine.After my fith withdrawal I start noticed some restrictions an my account( I couldn’t choose some game when imma about to play even do that game was avalaible on other account) Last week I received a notification telling me to verify my identity once again.I gave all the documents they’d asked me for and I still get the yellow band on top of the app asking me to verify my identity.Their chat doesn’t work,i received a foreign message when I contact their support system.What make angry the most is while they block my withdrawal access I still can make a deposit.I was always fair-play, when I lost I take it proudly.So if you don’t like winners try something else because at the end everyone will see what you’re doing.

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I ask for an activation on my account from being suspended since may of 2023 and they stupidly rejected it!! Wasted my time and months of trying to get a hold of customer service which is bad service just for them to say I got rejected! 🤦🙄

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I am trying to withdraw £85. They seem unable to process this, making up various excuses. This is nonsense.Every other bookmaker can withdraw to a uk bank account, I can’t see what the problem is.

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BETWAY IS A FRAUDD UK BOOKMAKER.THR BUSINESS MODEL WAS STEALING N SCAMMING INDIANS OF THR MONEY.THEY HAV SCAMMED MILLIONS FROM INDIANS CLOSED THR OPERATIONS IN INDIA AND NOT MADE ANY PAYMENTS BACK TO CUSTOMER ACOUNTS.BETWAY IS WORSE THAN A TERRORIST ORGANIZATION.U TRUST THESE BAS TARDSSS WITH URE MONEY N THEY BETRAY URE TRUST.MY REQUEST TO PEOPLE WHO STILL BET WITH BETWAY ACROSS THE WORLD BOYCOTT THESE SHAMELESS SCAM ARTISTS TODAY THEY SCAMMED INDIANS OF THR MONEY TMR IT COULD BE U.

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What a joke i was on live chat for 4 hours waiting to speak to a agent then i got disconnected,this needs sorting asap,other betting sites you are waiting roughly 1 minute and you are speaking to a agent

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Promotes betting on greyhound racing.. 1. 90 per cent of trainers use live bait2. Greyhound inquiry: Between 13,000 to 17,000 dogs killed very year.3. ‘Slow’ Australian greyhounds being exported to Macau, China to go on ‘death row’ ABC newsPlease stop supporting and even promoting this!

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Withdrew £200, everything went fine, processed the withdrawal and was waiting for the money to be paid. All of a sudden the tick underneath process completed disappeared, they’re saying the payment failed and are trying again, but hasn’t changed for over 12 hours now. How long does it take to process a withdrawal seriously, it’s £200!, terrible customer service. And the live chat is a shambles, the bot ends the chat whenever it wants and never resolves any issues.

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Ok so ….. I did my withdrawal on the 7th of this month .. today is now the 11 th… all I received was a email that went to my spam telling me I need to show proof of owndership for my debit cards I used to deposit ( note….. only one debit card was SUCCESSFULLY used to make a deposit the other two were declined on the app).. i said aight no problem I will send the proof of owndership… proof was sent on the 8th… and I am YET to receive a follow up email… my withdrawal process is still stuck at processing … yet to say processing complete … it is my first time with them and I deposited ALOT !!!! So what the hell is the issue giving me my winnings???? If I had read these reviews before I would have stayed farrrrrr

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One problem after another with this site, for 3 days i didn’t get the super prize wheel even though I had wagered tried online chat everytime and even now im in position 72! Can’t even play my free spins for 2 weeks now on fishin fever as it isn’t showing a spin button this company needs closing down! Even with my issue before of me not getting bonus round although I showed proof 12 weeks later they gave me £9 when lets be honest I could have won a hell of alot more than that at £1 a spin!!!

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I received yet another email, asking me to change my preferred method of payment, it’s been 3 weeks now, yet still no payment received, I’ve changed my preferred payment method, I’ve done the swift account that they asked for as well…. How can it be possible to deposit on a card that is fully functional, but the same card is invalid when it comes to a withdrawel…. ??? Scamming no good grifters maybe?

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Won money and the daily free spin wheel and managed to multiple it a nice bit. Was told to deposit 55€. So i deposited 25 and the limit doubles to 110€. Then i withdrew my 25 so i could put the 55 in on deposit. Boom my bonus went to 0 and the customer service wait times are 1hr +.

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Used betway for a while and its an alright betting app. But now I have to move off the app because of their poor customer service (online bot instead of person). I contacted them because I made NBA bets that I won, but the betway app said I lost and took my money. Im still waiting in queue for a resolution to this.

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Still no feedback still no money!! I have sent everything bills bank statement passport driving license!bank cards. DVLA letters with name address on. I have been waiting from the 20/10)23!! It’s crazy how you treat your customers an have them waiting that long!! Crazy!! I have contacted ibas and eCOGRA now. I hope they can help me because I don’t know what else I can do!! Keeping my winnings and money!! Your a joke of a company!! Never have I experienced anything like this with any other company!! Joejeno89

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Avoid! I don’t know how they sleep at night! They just use the / the other department is looking into it! This is months later of me complaining, they are committing fraud and theft and it’s infuriating the amount they are getting away with. I will be doing everything in my power to bring these shameless conman down! What goes around comes around absolute joke! Save your money! Avoid

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After sending my complaint to betway about not receiving my withdrawls from 19th October and being asked by betway to update my preferred withdrawl method which I did…they have now sent me this reply which I’m now posting to warn anyone how betway deal with a complaint,,, they want me to open a bank account with SWIFT and then they might be able to resolve this… IS THERE A HUMAN DEALING WITH COMPLAINTS AT BETWAY BECAUSE IF YOU ARE THEN I SERIOUSLY QUESTION HOW YOUR RESPONDING…

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They stolen my 4000 euros, they do not answer any messages, if something similar happened file complaint to website called casino guru ane BBB. Basically I won the money, so clearly they don’t like you winning, make sure not to play here as if you win you instantly lose as you can see from all the bad reviews on here.

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Same as everybody else. Withdrew 5 days ago. Said the card i always use doesnt work. No answer via email. Chatbot not working.No way of getting my money. Always been happy with Betway up till now!

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Withdrawals are extremely slow. I’ve moved from processing to processing completed which has the small print “your funds have been sent” but it hasn’t moved across to paid, nor do I have the money! I’ve tried to contact live chat because I’m concerned by alot or the negative reviews on here and as soon as I say hi, I get the chatbot hi message followed by an chat bot error message over and over and over again. Can’t get any further and there is no other way to contact them!!! I won’t hold my breath for the £300 then based on what I’ve seen on here. Doubt I’ll be using them again to be honest as their withdrawal processing seems ancient.

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Absolute Frauds ! Scammers — Ban BETWAY After 2 months I got a reply from betway stating refund transaction is unsuccessful so asked me to update my payment method – Are u serious ???????? website isn’t working in INDIA how am i suppose to update you want me to buy VPN Account and connect ???? worst service .. Username – cherry1012

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The customer service team for Betway is non-existent and if you are lucky enough to get a response they send you a message which avoids the actual query you are asking about. When you reply the message is then ignored. I have numerous emails and TP messages with Betway but am no closer to a resolution then when I started last Saturday.I am astonished that a reputable betting company treats its customers in this manner. For what should be a quick fix, they are either avoiding messages or the actual ask. The chatbot is very frustrating and offers no real resolution. I am not sure if the original error was a human mistake or system error but I have a legitimate claim which is not being investigated.In the hope this is picked up by the Betway customer support team, my query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid).According to Betway’s Terms & Conditions, you do pay FPP (see attached). Can you refund the winnings into my account please.Here are the relevant reference details:Bet ID Reference X31M-AA8J-KTFE-SMHX1st Email Ref: 00035900007722nd Email Ref: 00018260016483rd Email Ref 0003616011330Withdrawal Ref 30228536631/10/23: 4.45 Newcastle Result2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James FanshaweRaced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)

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No customer service. No phone number and the online chat is a bot. Impossible to resolve a withdrawal issue. They keep saying it’s due to not selecting correct withdrawal method it’s a lie and theft

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i am still owed £2000 they never return my emails or cannot be contacted via their app. i have now contacted my solicitor to recover the money owed through the courts. TERRIBLE COMPANY…. THIEVES…. AVOID!!!!!

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I am having the same problem as everyone else. I got an email saying there was a problem with my withdrawal something to do with my card. I chose the same card I deposited with and have followed the steps of making it my preferred option and still no money after 5 days!All emails have been ignored except for one response In a foreign language. Live chat doesn’t have any actual people responding, I’ve spent days trying to get through and been number one in the queue for over 2 hours twice. After 2 and a half hours another message comes up saying you’re next in the queue!Customer service is non existent and I wouldn’t recommend this site to anyone now.I haven’t had any problems with them over the years until now and I certainly won’t be giving them any more money until this has been resolved.

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I got on the website because of the promo and decided to try it out. I registered and met the conditions of staking 10 quid but the free spins was nowhere to be found. Worse still is there’s no sure way to contact them as you have on the live chat for hours on end and still won’t get to speak with anyone. Chatted them on X and told to wait for update. All this stress just for some F~cking FREE SPINS!!!Update: I got my spins

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Reading through the feedback some of the things that customers have issues with should be reported as crimes !My issue is rather minor in comparison get the people their money F.F.S some are owed thousands.Vey bad slow sluggish website that crashes a lot with a free spins wheel that was blatantly rigged to land on 1 free spin everytime.You make millions talk about push the boat out chaps you tight gits !

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Betway why do I always have to wait 2hrs for my money to reflect after I deposited via the Capitec payIt’s been long since you updated your features this app is not user friendly It’s not the first timeWhen you wanna talk to the agents I have to the whole night until next morning to get help your system is wrecked up

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I am going to keep this at 5 stars for now as in the past i have had no problems.So i am hoping that what is currently going on is some sort of ‘Glitch’ in the system that will shortly be remedied.I requested a withdrawal and received an E mail saying that i needed to update my details.I struggled to find how the website allowed me to do so and eventually found a box that allowed me only to update my expiry date which i have done so.Oddly all through this time i was still able to deposit from the same details that apparently needed updating to receive my monies.I also did another deposit and withdrawal to test the system and again received the same E mail saying that i needed to update even though once again the deposit was accepted without issue ?I have requested by multiple E mails an update on the status of my withdrawal requests but sadly received No replys although i still receive regular E mails regarding promotions etc…As an Old school Horse racing enthusiast whom spends a lot of time on the track .I bet in good faith win or lose. So Betway can you kindly answer if you have had a ‘Glitch’?,Change of leadership ? Change of policy regarding withdrawals ? I would request that you complete our recent buisness promptly and in good faith as i did when placing the original bets.Please update ASAP on what is going on .Kind regards

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I tried to withdraw some money over 2 weeks ago. I keep getting generic emails about changing payment methods – given them 2 bank accounts and the original bank card but still nothing. You can’t speak with anyone – I spent 9 hours in a livechat queue and then got cut off. I have tried resolver but no progress. Avoid.

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I have been trying for 4 weeks to get my money withdrawn … betway have taken it from my account so my balance is nil… I had a email from betway stating the problem was my card but it’s not as partner works for bank..further more they send a long winded message and end with hope this answers my problem… TO BETWAY NO IT DOESNT….. small claims court is my only option

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Betway have allowed me to deposit £100 then closed my account. They haven’t paid my money back, told me they were reviewing my account and they’ll get back to me the same day. This was 3 days ago and not heard anything back. Sent countless emails with no response. I now have no account and they’ve taken my £100. Absolutely shocking customer service. No doubt they will see this and say they’ll email me, but then not. Betway, please just pay my money back up unlock my account. You’ve stolen my money. They’re happy to take your money and close your account Stay away from this online casinoCharkerman1234

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Hello Betway,My query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid).According to Betway’s Terms & Conditions, you do pay FPP (see attached). Can you refund the winnings into my account please.This is my 3rd attempt to get some help because you do not reply to the emails. Here are the relevant reference details:Bet ID Reference X31M-AA8J-KTFE-SMHX1st Email Ref: 00035900007722nd Email Ref: 0001826001648Withdrawal Ref 302285366 31/10/23: 4.45 Newcastle Result2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James FanshaweRaced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)Can you kindly look into this ASAP please.Thanks,Alex

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Wouldn’t even waste your time or money on this con site that’s been caught for money laundering and fined so you can guarantee the slots are rigged to core to not pay out. Worse site on market just pure greed

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Stressing me out trying to withdraw cash out, saying you need to add another method of payment, but to do that you need to deposit £5 to be able to withdraw on a different card.Waited over 90 minutes just to be told this even via human, what a load of malarkey.

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These thieves told me we will contact you through direct messages.but still no one has sent any messages.because these thieves and robbers don’t like to pay anyone.it’s been almost 3 weeks since my withdrawal of £1000 but no sign of my money.they didn’t have any problem when i lost £2500 just 2 days before i withdraw £1000.i am thinking of complaining about them to gambling commission.there are so many people who have not received their winnings,how can they do this people.this is day light robbery. Please people i strongly advise not to open account with these cheats as you can see in the reviews how many people are not getting their winnings from them.

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I have been trying to get support from betway live chat for FIVE HOURS today. This is the worst customer service I have ever seen.They have no phone contact and no valid emails just a livechat that no one ever answers

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I still haven’t been paid my winnings of over £2000. i have tried contacting them on over 50 occasions and keep getting cut off. Disgraceful Non existence of a Customer Service Dept. ALL I WANT IS MY MONEY THAT HAS BEEN PENDING FOR OVER A WEEK!!!!!!

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SCAMMERS !! ABSOLUTE FRAUDS ….. Its better to Ignore Bet WAY – Since 15th Sep am waiting for refund of 5000 INR and Finally on 11th oct they emailed me stating it is processed and takes 7 DAYS and am still waiting for my withdrawal why are we suppose to wait for a longer time – Website isn’t working no one bothers to respond .. -Username – cherry1012

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I will never play this casino again!! Been waiting 5 days for a withdrawal of 75$!! Really??? I play about 3 other casinos with not 1 problem ever!! This is horrible! I tried contacting them but they have only 1 person working the customer service because I was 96 in line…!!!! Let that sink in”96”!!!

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Don’t even deserve the star They have taken deposits over and over and as in I have won, with only one account on my account matching the one deposits came from they have refused to payout sending e-mails and social media offer generic responses that dokt relate don’t help and no way to contact them at all. Disgraceful con merchants I am goijg to the ombudsman dna d visa and my bank to recover money owedEDITED… BETWAY now breaching gambling laws and regulations enforcing me to add new deposits to collect winnings owed.Betway reached out and told me to send personal docs and details to an r-mail and have a manual payment This was advised on Facebook. As soon as I sent it the e-mail was replied as closed e-Mail they no longer log. Further pics to follow in a new review tomorrow. Open accounts with anyone run these guys who breach gaming laws and fleece customers

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Long term customer but had enough. 4 €5 free bets from promotions I didn’t receive over the last couple of weeks. Could never access live chat to rectify it, waiting 9 hours on Monday before they disconnected me. Finally accessed live chat this morning first thing and supplied my bet IDs to show I reached criteria for free bets from the free bet club only to be told no I didn’t when I clearly had. Very infuriating as I met the criteria and have for months and nothing was different this week just a nasty person who didn’t want to help. Another promotion I didn’t receive my bet I asked him about it 6 times before he finally answered me, he said it needed to a minimum odds of 2-1 to get it while my bet was 20-1 and I said that and supplied the ID and he just ignored it again. I honestly think he just trolling me tbh, saying if I was entitled to it I would have it automatically got it which clearly isn’t the case. He didn’t care one bit. So I decided to close my account even though I’m missing out on my free bets as I have never dealt with such nonsense from a company before so thank you for doing me a favour in the long run. Avoid this s show if you value your sanity.

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Bet settled incorrectly Martin tacinec v Milan fisera. Had about 10 bets that were incorrectly settled but then finally updated(all table tennis). Now its been 3 days and my bets which have won (1-3 correct score to Milan fisera). I keep getting fobbed off and told another 24-48 hours its not hard to see the result and manually settle the bet. Its on the official table tennis websites so its a winner but im being ignored despite usually being great customer service. if this was 365, ladbrokes or PP it would be manually corrected. Bearing in mind I stake a fair few thousand a month its a bit disheartening and tempted to go elsewhere. im sure “eventually” it will get settled and I do understand they had major problems with their bet settlement. Customer service just fobbed me off and when I asked if traders could be informed of the particular match they said no. All this would take is to check the score of the game and for it to be manually adjusted. instead its just nonsense. Hoping that betway can prove me wrong and settle the bet correctly. I’ve given them all the screenshots off all the websites. The fact I’ve been paid out on 3rd game winner but not match result and correct score says a lot.

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Email support nothing! Email documents team, nothing! Email Up Manager complaints nothing!! What can I do to get my money back? Can’t believe you are allowed to just keep people’s winning withdrawal money since the 20/10/23. I’ve tried everything from social media live chat and now on here. So stressful!! Why can’t you just contact me and do what is right! Just pay me my winnings please, I have sent all documents everything is legit, how can I not be legit aswell??? It’s a joke you keeping people’s money and not even contacting them to explain why. Where is your customer support team!!!!!!

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I am struggling making a withdrawal , the customer support is slow and kind of racist people because you email them using english as the starndad communication language and they reply the email in another language , The response from the customer support is slow and useless . They allow you to deposit money but making a withdrawal is like trying to dry up the ocean . its a bad company worse they advertise their services on public tv in africa to scam people.,,,, I am very pissed this is a scam , they must be related to top scammers in the world taking from the poor to their own pockets

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Customer service is shocking.There seems to be a theme of held funds in withdrawals at the moment. Mines been processed twice but not arrived at my account. Maybe national press need to hear about this?

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Hello Betway,I received a reply to my query – thank you.However, the issue is unresolved and despite replying to the email I received from Betway, I have not received a response. Can you kindly look into my query once again please?Account Ref 0003590000772Withdrawal Ref 302285366My query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid). According to Betway’s Terms & Conditions, you do pay FPP (see attached). However, I have not received the full bet winnings payout.I am not sure if this is human error or a ‘system edge case’ but can you take a look into this please?2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James Fanshawe Raced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)Thanks,Alex

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Quite possibly the worse company I have ever dealt with. Taken money from me, then closed my account with no real reason. I cannot call you, and when I got through to a person on lice chat they gave me an email that is not working. To cap it off they did not even try to help me. Can you please contact me urgently to resolve this before I begin court proceedings.

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Deposited £100 and then they closed my locked my account still with the money in there. Was on hold for 4 hours on live chat only to be told my account is closed and they will email me. They’ve ignored all my emails in the past month. Basically stolen £100 from me. Awful customer careThey have now emailed me saying that they are aware that my account is locked and their operations department are looking into it. Since this has been going on for 4 weeks I don’t hold much hope. They still hold my £100 and have no offered to reimburse me or open my account. Shame on you betway

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Getting live chat with a real person is like getting blood from a rock ,it’s either your deal with automated bot that forces you to accept or go back ,you get two options, accept the solution or go back but there is no option to talk to a real person

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Again betway withdrawal.For a big organisation the withdrawal process is perfetic.I’m a long existing verified user. I make a deposit instant transaction.Yet when I withdraw.It goes in to a que to process payment which should be instant but I’m again still waiting for that to be complete and let alone pay me. I have faster payment account. Yet it still takes over 24hrs for funds minimum.Yet on every other site withdrawals are paid instant or with in 2hrs. Disgusting useless and poor service once I revive payment I’m closing this account now for good.They need to get up to speed with the rest of the online services.

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Absolute scums! The worst service EVER experienced… requested a withdrawal 6days ago apparently it’s got ‘restrictions’ to withdraw but ok for deposit despite using the same card for months. Waisted 8/9 hrs spoke to 3 separate individuals online/ all said something different. Updated preferred method several times showing process complete etc but now told to go through swift and still waiting let’s see… wrote 2 emails to support@betway with no replies just shows they really don’t give a crap!!

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