Betway Review

I’ve waited 7 hours to speak to somebody on the online chat (still 5th in the Que which I have been for over 1 hour) as Betway have taken my money but not deposited in my account. Ive spoken with my bank and they have said Betway have my money!!

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I used this app for the very first time! Deposited $500 lost, then deposited another $1000 ended up winning close to $8000 I then withdrew just over $5000 lost my account balance went to reverse $1500 they reversed $3000, like why would they ask you the exact amount you want to reverse and they reverse double it lol….first red flag due to them reversing so much I ended up reversing more and ended up losing majority of the funds. Then my account gets restricted I withdrew $1300 I have yet to seen it, I go to sign in this morning they completely blocked my accoun, they been emailing me that they will contact me via phone send them a number and availability and they don’t contact and then said 9-9 still didn’t contact they pretty much just robbed me legally with no gun, these are the type of websites Canada is supporting the ones robbing us? They need to get regulated better and I want my money back!

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Utterly useless. Any query is directed through a chatbot that is completely incapable of doing anything important. It is just an automated FAQ.

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Ok I don’t get it.I have been on this site for over a year….Never had an issue with my deposits withdrawals or communicating with anybody….now over 2 weeks since my withdrawal…I had to put a review here to be able to speak to an actualy person…..they were fast to answer when they were asking for my bank documents and all and now that all my stuff has been sent and it’s clear they didn’t pay me nobody is answering me anymore !!! Now I see so many reviews about people not beeing paid!!! Like seriously betway if you had paid me on day one I would have probably lost it back time 3 by now !!! All keep giving my money to loto quebec and pokerstars who don’t scam me !!!! Ridiculous!!!

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They are so poor in communication and all documents sent in no confirmation they have received them so now this goes to the gambling commission as they are taking peoples money but have no response to people’s enquiries and verification issues. If they are struggling then they need to cease trading such a poor outfit.

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Terrible terrible company. Depositing money to this company doesn’t work majority of the time. Deposited £50 on the 9th of December at 18.16. still haven’t received this money in my Betway account. Had to call bank to find out what was happening and they have confirmed it’s approved on their end and is sitting with Betway. Authorisation code is 448752. Betway are impossible to contact waiting in ques to live chat for hours then disconnected. It’s a shocking service. I want my money asap Betway.

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I don’t normally write reviews but after joining Betway, making my first withdrawal and seeing the many bad reviews on here i wanted to give my very honest opinion….I was thinking after seeing reviews on here oh no will I even get my money! I have played on a few different sites so well aware of process times and how these online casinos work…… I made my first withdrawal on the Sunday evening I joined betway, saw the funds were pending so I thought I’ll check Monday. After looking on Monday to see it was still pending and looking at betway reviews I had little to no hope going off these reviews of even receiving my winnings (£400) ……. I tried to join the live chat although people on here said they were waiting hours And within 10 mins I spoke to customer support, They were very helpful and just made me aware I needed to upload my verification documents before they could release the funds (standard procedure) so as soon as I came off the live chat I sent my documents…… again after seeing reviews on here and some saying they were waiting months just to be verified!!! I still had little hope.Within hours I was verified and my funds were released and received in my bank by the Monday evening …… I have just made my second withdrawal on Tuesday evening and the funds were released within hours! My experience so far with betway is a very positive one and also unexpected after reading the reviews on here so if you are thinking of joining please don’t be put off by these reviews, people are quick to make negative comments but never positive ones hence my review ☺️

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So following on from the last two messages, I’ve not heard a thing from Betway. Neither from the follow up message about payment with the wrong bank card, to which they are in error, not the original complaint submitted over a month ago. It’s the most despicable service I have ever received from any service provider. I shall be raising my complaint further with the Gambling Commission once two months has elapsed. I would advise anyone using Betway to stop immediately, and those looking to open an account to do so with another more reputable provider.

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Betway will not pay me my winnings. I won money on the website, and tried to withdraw. They asked me to submit a few documents to verify my account, which I did over 3 weeks ago. They continue to stall and refuse to verify the account, so I am not able to withdraw my funds.Please provide an update.

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Well, I have to say, most of the reviews of BETWAY are incredibly damning, and after yesterday’s personal experience I know that they are sadly accurate. I joined the BETWAY live chat on Monday 11th Dec 2023 at 11:58am and queued to resolve an issue of mine for an incorrect bet settlement. At 5:00pm I was No.1 in the queue and unbelievably I was still in that same position at 8:00pm, when the chat ended! Basically I’d queued on their ‘supposed helpline’ for 8 hours without even being attended to. As a consequence, I have now withdrawn my full balance of £1,026 and my fingers are crossed that that money reaches my bank account soon. Q. How can a company acting like this, be sponsoring West Ham, have ambassadors like Robbie Keane, advertise on TV, and have a column on Oddschecker? To all of you with complaints of your own, please don’t give up; hit them from all angles likes IBAS, the Racing Post. The biggest protest of all, is simply not to bet with them, (and to alert others of their bad practice). If you, BETWAY actually read this, please contact me direct ASAP.

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Worst ever Customer Service.I have been wrongly settled bets that total of 1500£. I have my bet ids and their term and Conditions also link to prove the proofs of my bet that should be voided because of match was reduced overs. If they not going to reply me im taking to IBAS. Been in the Chat for ages.

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My withdrawal request still not processed, I have also sent documents to verify my account as per their request and still no response. Their chat bot which may as well be crap bot is useless, you can´t talk/chat to a real person. My £450 is still sitting with them, they are quick enough to accept money and bets but very slow to withdrawal. Last 2 withdrawals took over 3 working days, these were normal UK bank transfers.I have other betting accounts with Boyle for example and when they asked for additional verification they processed and verified within 3hours and released my withdrawals the same day and that´s even if its the week. I have emailed the “verify” team again today 8th Dec, so we will see. I also email the “support” team email and got a bounce back saying they don´t monitor it, what a joke.

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Allowed me to deposit £100 into my account, then closed the account before I could use. No explanation as to why??? Then I tried contacting on numerous occasions via livechat but claiming I don’t have an account despite clear evidence of funds leaving my paypal account and going to them.

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Betway… Currently waiting in que to talk to someone (Been stuck on 13th in que for about an hour). I was locked out of my account probably because I was close to the border and unlocking it has been horrible. No service at all. Please help me.

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Withdrawal still not processed. Today is day 11 and my €140 is still not back in my bank account – I have received no form of correspondence from Betway after hours of being in a queue on live chat and multiple emails being sent back to them. I was told the €140 was going to be returned to my bank card almost 3 days ago and still not showing in my bank – this process usually takes a couple of hours but 3 days on I feel as if Betway are lying to me and have not processed my payment. If you are thinking of creating an account with this horrendous company I would advise you not to and take your business elsewhere. Where is my €140 Betway this is despicable how you treat your customers???

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Today is day 10 and I have still not received my €140 that I deposited to betway. I am still locked out of my account and the Twitter ‘betway support’ page still point me in the direction of the live chat where I have waited hours and hours and days and days for somebody to reply to my query. A truly disgraceful company. Yesterday on day 9 since I was locked out of my account and my €140 stolen I received a reply from betway under my review to say that the €140 was still in my cash balance and they would ask their operations team to withdraw this manually for me – however 36 hours on the money is still not in my bank. I have replied to the email multiple times and all I get is my email bounced back and not sent to the address. This is having a considerable negative impact on my mental health and I have told this to ‘betway support’ on Twitter but they continue to ignore me. I just want the €140 that I deposited returned to my card I am not asking for anything else. I would advise anybody NOT to create an account with this scam of a website.

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Horrible horrible experience. Signed up 10 days ago and deposited £30. A couple hours later I went to login to place a bet and was told I needed to contact support. Joined the live chat queue and waited 9 HOURS before I got through to support. I was advised my account was locked, no explanation, no email. I was told to email ID documents, this was 10 days ago. No email since, no confirmation documents have been received or they’re being reviewed. Tried contacting the live chat numerous times but give up or get disconnected after 3 to 4 hours. At this point I want to close my account and get my money back which Betway have held hostage of over the last 10 days. Honestly didn’t think a company could get things so wrong and still be allowed to run. Stealing people’s money, making you queue for 9 hours on a live chat and communicating whatsoever. Does not suprise me one bit that they’re reviewed so poorly here.Update 11/12: Betway contacted me directly following this complaint, very sad it has to get to that point. After reviewing my account they told me I need to send verification documents…as explained in this complaint, I emailed these to them 10 days ago with multiple chasers. Not a good start. They also cancelled my complaint sent to them!

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Awful customer service cannot get through to live chat cut off several times over few days and waiting in cue apparently next in line for over 5 hours.Deposit made 1 failed 1 went through but checked statement found double transaction but missing amount on account and checking deposit history on account found no trace of missing deposit but they have received the money.Never had problem before but now find people having similar problems and cannot speak to anyone.

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I have been sat on live chat for over 3 hours today after attempting to get through last week and being disconnected after 3-4 hours of waiting every time. 2 withdrawals pending (one for 2 months!!!) with no reasonable excuse as to why. Unacceptable!!

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Terrible terrible company. Depositing money to this company doesn’t work majority of the time. Deposited £50 on the 9th of December at 18.16. still haven’t received this money in my Betway account. Had to call bank to find out what was happening and they have confirmed it’s approved on their end and is sitting with Betway. Authorisation code is 448752. Betway are impossible to contact waiting in ques to live chat for hours then disconnected. It’s a shocking service. I want my money asap Betway.

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I have tried to talk to someone on Betway help and it’s a joke waiting up to 4 hours at a time then cut off and cannot get to discuss my issue with 4 failed deposits I couldn’t get a chance to confirm the deposits through my card issuers app. Having contacted my card issuers helpline they confirmed that my deposits were all pending on Betway Malta since Friday 8/12/23 but I can’t get to explain this to anyone in betway. No help-no use.€58 taken from me. Don’t join if u might need help with an issue.Returned private message from email

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I received an email from betway that i will be credited a free bet which has not happened yet. Its been 4 days now, i tried contacting live chat support for the past 3 days now. When i joined the queue i was number 47, i was forced to wait for more than 8 hours in the queue of 47 people until i gave up. On the 9th December 2023 i waited for at least 3 hours in the queue, when it was my turn no one responded to me in the chat. I just kept on sending messages to the chat every hour until the conversation was terminated by betway hours later. I then decided to send an email to the betway support email; i received an automated reply below***** Hi, This mailbox is no longer monitored and your email will not be responded to.For any account queries, please visit our Help page.Thanks, The Customer Support Team ***The Customer support is now terrible, the options offered by their Chat Bot is lacking. If you have issues other than the ones they deem important it wont give you the option to speak to an agent when you are not satisfied with the response the bot provides. There was yet another Money back bet for The Tottenham Manchester city game that was not credited as well. This is very frustrating to deal with, it might not be a lot of money but it doesn’t give me the confidence to even deposit any my money to the platform.

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Today is day 9 and I have still not received my €140 that I deposited. I am still locked out of my account and ‘betway support’ on Twitter still point me in the direction of live chat support who does not answer queries hours after being in a queue waiting for somebody to pick up the query. I received a reply to my last review on this from betway to say that they will look into my account and reply but I have not received any form of correspondence from them. This is truly a scam of a website and would encourage anybody to NOT create an account with them. I simply created an account deposited €140 and from that second I was locked out of my account and no sign of the money I had deposited being returned to my card.

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Absolutely disgraceful and despicable casino. Having been waiting for 2 withdrawals since 07/12/2023 and 08/12/2023 respectively and their automated bot says “taking slightly longer than usual – DON’T WORRY we’re working on it”. Have tried to contact their Responsible Gaming Team FAO Darren, no answer. Have tried to contact customer service – spent 6 hours on the so called “live chat” and got to no 5 in the queue and BETWAY bombed me out of the website. Had to log back in and found i was now no 68!!How does the UKGC warrant giving this casino an operators license. They should be revoked and fined. Oh i forgot they already fined them 11 million 3 years ago. Perhaps another fine would not be amiss.Anyway, i have tried in excess of 12 times to get through to someone and have failed each time.All i want to know is when will i be paid my legitimate winnings from roulette????

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I’ve been waiting for my winnings since the 6th of December until today 10 December, this has to be the worst online betting site👎🏽

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WARNING ⛔️ Scammer’s!!!!! Avoid This BETWAY! They took my winning of £10.000 And cancell my Bet Slip on ( soccer ) and all my matches showed VOIDED, either WAY all my matches untill that point was going very well and instead giving me the cash out, they put tehnical error until matches finished, and after “tehnical Error “ They put 10.000 in my Betway account and after 1 minute disappeared and they placed my money what i had on betting on that slip of £65, on Betway account, i had luck to make a screenshot with time date and bets showing all winning, but i couldn’t contact anyone from Betway, NO LIVE CHAT ( like it’s never your time, after 4 hours it takes you out automatically) EMAIL ITS INVALID PHONE NUMBER ( they cant accept calls only certain numbers of calls, because of COVID ) ( big bulshit Covid Restrictions is gone) as we December 2023! So basically Big scams !

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Not only is my withdrawal still pending after being told it will take 24 hours to process, I was promised 150 free spins on big bass bonanza which I still haven’t received. I sat on live chat for a hour to then be disconnected, I can’t contact anyone

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3rd time in 7 days that a deposit has been made and isn’t showing up in my Betway account. I have called my bank and they have confirmed that the payment was confirmed and sitting with Betway but isn’t showing in my Betway account. The authorisation code from the bank is 448752 time 18.16 on the 9th of December. There is clearly a major glitch when depositing cash to this webpage that needs looked at. Tried contacting Betway via live chat and it’s awful wait for over an hour in a qué then get disconnected. I hope my issue gets sorted as soon as possible and also something is done about the webpage when depositing money as this is the 3rd time it’s happened to me and is putting me off using Betway in the future.

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They dont pay out on BOG and when you query why you didn’t get paid at the enhanced odds they tell you it was a “special” which it isnt. Has happened numerous times. The worst online betting company I have ever used – will be shutting account down.No way to contac them other than chat which goes through umpteen BOT questions before you get the chance to chat with agent and the queue is always huge as per below”Our agents are currently going that extra mile for someone. You’re currently number 56 in the queue, please hold for the next available agent. Please state your query in the meantime”.Used to be able to send an email but now you get “Hi, This mailbox is no longer monitored and your email will not be responded to”.

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I have been waiting since the 5th off march for a £130 withdrawal I’ve had no response nothing so please just go very careful with this company please

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I’ve never know anything like it..:my partner won some money on Betway, it’s been pending for almost two days now, no email or anything. Live chat doesn’t work, just puts you in a que then disconnects. I would like this sorted now please 🙏

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Absolute nightmare to contact.Have had an account for a while lost some money, won some money. All of a sudden money wont withdraw tried for days to contact them on live chat just get responses from bots, absolute waste of time.

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Can’t get on live chat, constantly being shut down, my withdrawal has been pending for over 24 hours without any email. Every review on here is people waiting for there pay outs!

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total waste off time . 2 weeks where bets Weren’t settling.This week has selection postponed 2 days before kick off they kept it open and then voided it early the next morningSupport email went on about how they can change promotion at anytimeSpent 4 hours waiting in live chatSpent same time on Twitter explaining there’s no terms regarding postponed events.The lengths customer support has gone to waste £10 of my money not give me free bets is worryingAvoid, they don’t care and their replies here are also lies. 1 star is all this company is gettingAVOID

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So it’s been a month of this now betway have confiscated my winnings on the grounds that my bank account is a 3rd party account ITS NOT ITS MY PERSON ACCOUNT. So they had no right to do so! Customer service and complaints team are absolutely useless just keep getting told they will be in touch this is not good enough it’s been a month already any other gambling website would have had this sorted within 48 hours max! Take a look at other reviews before spending any money with this scam site.

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Wherearr mt free slins from casino rewards meant to be in my account today not in there either give me the spins jow or give me the money back i soent on the leono

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This website is a scam. I created an account 7 days ago and deposited €140 and suddenly I was locked out of my account and not allowed back in. I was waiting about 8 hours to talk to somebody on live chat and then I was just given system automated phrases. I have emailed my passport and bank statement to the email address that was given by the live chat and still no reply 7 days later and still cannot withdraw my money. I have reached out to the Twitter page ‘betway support’ and they have just pointed me back to the live chat for 7 days straight – yesterday I waited for 6 hours on live chat but nobody replied to my query. I just want to get my money back that I deposited but I am afraid betway will not allow me to do this and have stolen it. Please do not make the mistake I did and create an account with this scam of a website.

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Can’t seem to get on live chat just keeps disconnecting , normally withdrawals are pretty fast but it’s still on processed username gbets1999

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I finaly got an email from them after posting my review here !!! I sent them.screen shots and proof I did not get my $$$$ Still no answerHorrible website

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If I could leave a minus I would still not received my withdrawal from march the 5th absolutely robbing scammers stay well clear no contact nothing

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Transferred two £50 on the 3rd of December. An error message came up on the site saying transaction has failed. Then I checked my online banking and the money was in my pending but not showing up on my Betway account. I have been trying live chat continuously and either wait for a couple of hours and get kicked off or get through and the person I speak to says “the system is down currently and to email this email address” it’s either really bad customer service due to lack of staff or it’s a ploy. I have been given this reference number Betway Support Reference Number:0003904005407 and they requested I send them pictures of my banking to show the funds have been taken from my account by Betway. I have done this and had no response back. It’s now the 8th of December and still hasn’t been resolved.

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Betway you are truly disgusting to do this to people still nothing from the complaints team a month later. Just been given loads of excuses and say they will get back to you but they don’t! How long does it take to look at an email with concrete proof they are talking rubbish They just don’t like paying out!!! Betway I will be taking this further now as you’ve well and turtle taken the mick!! Scammers

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I opted into their first bet reset promotion. After my initial wager lost, I was never credited with my $250 bonus. I’ve tried for hours to get support but it’s virtually impossible! The phone number never works!!!! The chat never works! And they never respond to emails!

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This has to be one of the worse online bookmaking companies that I have ever dealt with. the telephone number +44 207 062 5466 gives you the pandemic message and then cuts you off; The Chat Bot is useless as it will not put you through to a live adviser and I am still missing my welcome bonus that is suppose to be credited almost immediately you have gone through your initial deposit.I went to the Gambling Commission who gave me a complaints email and I now await a reply from them after trying other email addresses of theirs and gettign a lot of SPAM message back.A truly awful online casino company that I thought initially I was going to enjoy playing with as their games look interesting. In the end its been more stressful than it was worth

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If I were you I’d take your money elsewhere I’d suggest 32 red or paddy power. Betway have lied in order to withhold and confiscate my winnings saying I’ve broken their terms and conditions by depositing with a 3rd party card this is incorrect as it’s my personal account. First they said they card name was different to my name which is also incorrect seems like they are using every excuse possible to not pay out!! I’ve never had any problems with this card on any other website. I mean Id there was a problem with a card it would not of let me deposit twice With it in the first place… If you take a look through other reviews I’m not the only one having this issue coincidence I think not? I have not broken any term and conditions and betway had no valid reason to withhold and confiscate my winnings! The complains team are absolutely rubbish and a complete waste of time don’t expect any reply from them I’ve sent over proof what they are saying is complete rubbish and they still have not paid me nearly a month later disgusting

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I have been waiting for 6 days already for my withdrawal…..its been in paid status for that long…..live chat is a bot that doesn’t help …have sent emails with replies such as this box isn’t monitored….Horrible customer servie

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Betfair finally rectified the issue of the missing 165 euro from my account – so i thought i would write this in fairness. I still use them for small / fun wagers and casino because they actually offer more promos and offers and interesting things than any other bookmaker that i have used. But 1 month to resolve an issue (which they admitted was a technical mistake) and only getting a response after writing a review here. erm……

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Had a bonus meant to have 20Free spins on sayurday had nothing but yet they wont gibe me the money back either i deont on the promotion con and theft disgusting

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Worst site in the world if you want to give money for nothing and just get scammed go out your money in this website.Lowest percentage rate of any gambling site to cash out it’s 1-3% robbers go gamble live or in an official government website.SCAM

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Been waiting 5 days since I sent off my documents for verification as my account is locked still have not heard anything, every other site usually takes 24hrs to confirm they’ve received them.

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