Betway Review

The customer service team for Betway is non-existent and if you are lucky enough to get a response they send you a message which avoids the actual query you are asking about. When you reply the message is then ignored. I have numerous emails and TP messages with Betway but am no closer to a resolution then when I started last Saturday.I am astonished that a reputable betting company treats its customers in this manner. For what should be a quick fix, they are either avoiding messages or the actual ask. The chatbot is very frustrating and offers no real resolution. I am not sure if the original error was a human mistake or system error but I have a legitimate claim which is not being investigated.In the hope this is picked up by the Betway customer support team, my query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid).According to Betway’s Terms & Conditions, you do pay FPP (see attached). Can you refund the winnings into my account please.Here are the relevant reference details:Bet ID Reference X31M-AA8J-KTFE-SMHX1st Email Ref: 00035900007722nd Email Ref: 00018260016483rd Email Ref 0003616011330Withdrawal Ref 30228536631/10/23: 4.45 Newcastle Result2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James FanshaweRaced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)

Reply

No customer service. No phone number and the online chat is a bot. Impossible to resolve a withdrawal issue. They keep saying it’s due to not selecting correct withdrawal method it’s a lie and theft

Reply

i am still owed £2000 they never return my emails or cannot be contacted via their app. i have now contacted my solicitor to recover the money owed through the courts. TERRIBLE COMPANY…. THIEVES…. AVOID!!!!!

Reply

I am having the same problem as everyone else. I got an email saying there was a problem with my withdrawal something to do with my card. I chose the same card I deposited with and have followed the steps of making it my preferred option and still no money after 5 days!All emails have been ignored except for one response In a foreign language. Live chat doesn’t have any actual people responding, I’ve spent days trying to get through and been number one in the queue for over 2 hours twice. After 2 and a half hours another message comes up saying you’re next in the queue!Customer service is non existent and I wouldn’t recommend this site to anyone now.I haven’t had any problems with them over the years until now and I certainly won’t be giving them any more money until this has been resolved.

Reply

I got on the website because of the promo and decided to try it out. I registered and met the conditions of staking 10 quid but the free spins was nowhere to be found. Worse still is there’s no sure way to contact them as you have on the live chat for hours on end and still won’t get to speak with anyone. Chatted them on X and told to wait for update. All this stress just for some F~cking FREE SPINS!!!Update: I got my spins

Reply

Reading through the feedback some of the things that customers have issues with should be reported as crimes !My issue is rather minor in comparison get the people their money F.F.S some are owed thousands.Vey bad slow sluggish website that crashes a lot with a free spins wheel that was blatantly rigged to land on 1 free spin everytime.You make millions talk about push the boat out chaps you tight gits !

Reply

Betway why do I always have to wait 2hrs for my money to reflect after I deposited via the Capitec payIt’s been long since you updated your features this app is not user friendly It’s not the first timeWhen you wanna talk to the agents I have to the whole night until next morning to get help your system is wrecked up

Reply

I am going to keep this at 5 stars for now as in the past i have had no problems.So i am hoping that what is currently going on is some sort of ‘Glitch’ in the system that will shortly be remedied.I requested a withdrawal and received an E mail saying that i needed to update my details.I struggled to find how the website allowed me to do so and eventually found a box that allowed me only to update my expiry date which i have done so.Oddly all through this time i was still able to deposit from the same details that apparently needed updating to receive my monies.I also did another deposit and withdrawal to test the system and again received the same E mail saying that i needed to update even though once again the deposit was accepted without issue ?I have requested by multiple E mails an update on the status of my withdrawal requests but sadly received No replys although i still receive regular E mails regarding promotions etc…As an Old school Horse racing enthusiast whom spends a lot of time on the track .I bet in good faith win or lose. So Betway can you kindly answer if you have had a ‘Glitch’?,Change of leadership ? Change of policy regarding withdrawals ? I would request that you complete our recent buisness promptly and in good faith as i did when placing the original bets.Please update ASAP on what is going on .Kind regards

Reply

I tried to withdraw some money over 2 weeks ago. I keep getting generic emails about changing payment methods – given them 2 bank accounts and the original bank card but still nothing. You can’t speak with anyone – I spent 9 hours in a livechat queue and then got cut off. I have tried resolver but no progress. Avoid.

Reply

I have been trying for 4 weeks to get my money withdrawn … betway have taken it from my account so my balance is nil… I had a email from betway stating the problem was my card but it’s not as partner works for bank..further more they send a long winded message and end with hope this answers my problem… TO BETWAY NO IT DOESNT….. small claims court is my only option

Reply

Betway have allowed me to deposit £100 then closed my account. They haven’t paid my money back, told me they were reviewing my account and they’ll get back to me the same day. This was 3 days ago and not heard anything back. Sent countless emails with no response. I now have no account and they’ve taken my £100. Absolutely shocking customer service. No doubt they will see this and say they’ll email me, but then not. Betway, please just pay my money back up unlock my account. You’ve stolen my money. They’re happy to take your money and close your account Stay away from this online casinoCharkerman1234

Reply

Hello Betway,My query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid).According to Betway’s Terms & Conditions, you do pay FPP (see attached). Can you refund the winnings into my account please.This is my 3rd attempt to get some help because you do not reply to the emails. Here are the relevant reference details:Bet ID Reference X31M-AA8J-KTFE-SMHX1st Email Ref: 00035900007722nd Email Ref: 0001826001648Withdrawal Ref 302285366 31/10/23: 4.45 Newcastle Result2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James FanshaweRaced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)Can you kindly look into this ASAP please.Thanks,Alex

Reply

Wouldn’t even waste your time or money on this con site that’s been caught for money laundering and fined so you can guarantee the slots are rigged to core to not pay out. Worse site on market just pure greed

Reply

Stressing me out trying to withdraw cash out, saying you need to add another method of payment, but to do that you need to deposit £5 to be able to withdraw on a different card.Waited over 90 minutes just to be told this even via human, what a load of malarkey.

Reply

These thieves told me we will contact you through direct messages.but still no one has sent any messages.because these thieves and robbers don’t like to pay anyone.it’s been almost 3 weeks since my withdrawal of £1000 but no sign of my money.they didn’t have any problem when i lost £2500 just 2 days before i withdraw £1000.i am thinking of complaining about them to gambling commission.there are so many people who have not received their winnings,how can they do this people.this is day light robbery. Please people i strongly advise not to open account with these cheats as you can see in the reviews how many people are not getting their winnings from them.

Reply

I have been trying to get support from betway live chat for FIVE HOURS today. This is the worst customer service I have ever seen.They have no phone contact and no valid emails just a livechat that no one ever answers

Reply

I still haven’t been paid my winnings of over £2000. i have tried contacting them on over 50 occasions and keep getting cut off. Disgraceful Non existence of a Customer Service Dept. ALL I WANT IS MY MONEY THAT HAS BEEN PENDING FOR OVER A WEEK!!!!!!

Reply

SCAMMERS !! ABSOLUTE FRAUDS ….. Its better to Ignore Bet WAY – Since 15th Sep am waiting for refund of 5000 INR and Finally on 11th oct they emailed me stating it is processed and takes 7 DAYS and am still waiting for my withdrawal why are we suppose to wait for a longer time – Website isn’t working no one bothers to respond .. -Username – cherry1012

Reply

I will never play this casino again!! Been waiting 5 days for a withdrawal of 75$!! Really??? I play about 3 other casinos with not 1 problem ever!! This is horrible! I tried contacting them but they have only 1 person working the customer service because I was 96 in line…!!!! Let that sink in”96”!!!

Reply

Don’t even deserve the star They have taken deposits over and over and as in I have won, with only one account on my account matching the one deposits came from they have refused to payout sending e-mails and social media offer generic responses that dokt relate don’t help and no way to contact them at all. Disgraceful con merchants I am goijg to the ombudsman dna d visa and my bank to recover money owedEDITED… BETWAY now breaching gambling laws and regulations enforcing me to add new deposits to collect winnings owed.Betway reached out and told me to send personal docs and details to an r-mail and have a manual payment This was advised on Facebook. As soon as I sent it the e-mail was replied as closed e-Mail they no longer log. Further pics to follow in a new review tomorrow. Open accounts with anyone run these guys who breach gaming laws and fleece customers

Reply

Long term customer but had enough. 4 €5 free bets from promotions I didn’t receive over the last couple of weeks. Could never access live chat to rectify it, waiting 9 hours on Monday before they disconnected me. Finally accessed live chat this morning first thing and supplied my bet IDs to show I reached criteria for free bets from the free bet club only to be told no I didn’t when I clearly had. Very infuriating as I met the criteria and have for months and nothing was different this week just a nasty person who didn’t want to help. Another promotion I didn’t receive my bet I asked him about it 6 times before he finally answered me, he said it needed to a minimum odds of 2-1 to get it while my bet was 20-1 and I said that and supplied the ID and he just ignored it again. I honestly think he just trolling me tbh, saying if I was entitled to it I would have it automatically got it which clearly isn’t the case. He didn’t care one bit. So I decided to close my account even though I’m missing out on my free bets as I have never dealt with such nonsense from a company before so thank you for doing me a favour in the long run. Avoid this s show if you value your sanity.

Reply

Bet settled incorrectly Martin tacinec v Milan fisera. Had about 10 bets that were incorrectly settled but then finally updated(all table tennis). Now its been 3 days and my bets which have won (1-3 correct score to Milan fisera). I keep getting fobbed off and told another 24-48 hours its not hard to see the result and manually settle the bet. Its on the official table tennis websites so its a winner but im being ignored despite usually being great customer service. if this was 365, ladbrokes or PP it would be manually corrected. Bearing in mind I stake a fair few thousand a month its a bit disheartening and tempted to go elsewhere. im sure “eventually” it will get settled and I do understand they had major problems with their bet settlement. Customer service just fobbed me off and when I asked if traders could be informed of the particular match they said no. All this would take is to check the score of the game and for it to be manually adjusted. instead its just nonsense. Hoping that betway can prove me wrong and settle the bet correctly. I’ve given them all the screenshots off all the websites. The fact I’ve been paid out on 3rd game winner but not match result and correct score says a lot.

Reply

Email support nothing! Email documents team, nothing! Email Up Manager complaints nothing!! What can I do to get my money back? Can’t believe you are allowed to just keep people’s winning withdrawal money since the 20/10/23. I’ve tried everything from social media live chat and now on here. So stressful!! Why can’t you just contact me and do what is right! Just pay me my winnings please, I have sent all documents everything is legit, how can I not be legit aswell??? It’s a joke you keeping people’s money and not even contacting them to explain why. Where is your customer support team!!!!!!

Reply

I am struggling making a withdrawal , the customer support is slow and kind of racist people because you email them using english as the starndad communication language and they reply the email in another language , The response from the customer support is slow and useless . They allow you to deposit money but making a withdrawal is like trying to dry up the ocean . its a bad company worse they advertise their services on public tv in africa to scam people.,,,, I am very pissed this is a scam , they must be related to top scammers in the world taking from the poor to their own pockets

Reply

Customer service is shocking.There seems to be a theme of held funds in withdrawals at the moment. Mines been processed twice but not arrived at my account. Maybe national press need to hear about this?

Reply

Hello Betway,I received a reply to my query – thank you.However, the issue is unresolved and despite replying to the email I received from Betway, I have not received a response. Can you kindly look into my query once again please?Account Ref 0003590000772Withdrawal Ref 302285366My query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid). According to Betway’s Terms & Conditions, you do pay FPP (see attached). However, I have not received the full bet winnings payout.I am not sure if this is human error or a ‘system edge case’ but can you take a look into this please?2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James Fanshawe Raced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)Thanks,Alex

Reply

Quite possibly the worse company I have ever dealt with. Taken money from me, then closed my account with no real reason. I cannot call you, and when I got through to a person on lice chat they gave me an email that is not working. To cap it off they did not even try to help me. Can you please contact me urgently to resolve this before I begin court proceedings.

Reply

Deposited £100 and then they closed my locked my account still with the money in there. Was on hold for 4 hours on live chat only to be told my account is closed and they will email me. They’ve ignored all my emails in the past month. Basically stolen £100 from me. Awful customer careThey have now emailed me saying that they are aware that my account is locked and their operations department are looking into it. Since this has been going on for 4 weeks I don’t hold much hope. They still hold my £100 and have no offered to reimburse me or open my account. Shame on you betway

Reply

Getting live chat with a real person is like getting blood from a rock ,it’s either your deal with automated bot that forces you to accept or go back ,you get two options, accept the solution or go back but there is no option to talk to a real person

Reply

Again betway withdrawal.For a big organisation the withdrawal process is perfetic.I’m a long existing verified user. I make a deposit instant transaction.Yet when I withdraw.It goes in to a que to process payment which should be instant but I’m again still waiting for that to be complete and let alone pay me. I have faster payment account. Yet it still takes over 24hrs for funds minimum.Yet on every other site withdrawals are paid instant or with in 2hrs. Disgusting useless and poor service once I revive payment I’m closing this account now for good.They need to get up to speed with the rest of the online services.

Reply

Absolute scums! The worst service EVER experienced… requested a withdrawal 6days ago apparently it’s got ‘restrictions’ to withdraw but ok for deposit despite using the same card for months. Waisted 8/9 hrs spoke to 3 separate individuals online/ all said something different. Updated preferred method several times showing process complete etc but now told to go through swift and still waiting let’s see… wrote 2 emails to support@betway with no replies just shows they really don’t give a crap!!

Reply

Been in live chat queues for over 6 hours today. No response to emails. Owed a withdrawal but the live chat is abysmal, customer support non existent

Reply

Never experienced this with any other betting firm!! I’ve been waiting since 20/10/23.its so stressful why you can’t just me. What is the problem? I have sent all my documents. Driving license utility bill bank statement passport!! Why can’t you just pay me? How are you allowed to keep people’s winning money???? Shocking your customer service. You can’t even speak to anyone!!! Joejeno89

Reply

Never had a problem with betway until recently I’ve withdrawn money and still not recieved it over the last 3 days I have spent about 14 hours in total trying to get in touch with them on live chat to then be disconnected as I get to number 8 in que. I’ve emailed customer support to which I didn’t understand the reply as its in a foreign language and tried to call but didn’t connect to anyone. This is the first time I’ve had any problems dont know what else to do as I’ve tried everything

Reply

Absolutely shocking take your money then when you withdraw they tell you there’s processing restrictions with your withdrawal the only site I’ve had this with seriously avoid I’ve got hit hope yous dont

Reply

While withdrawals take a bit of time they have never been a problem but now it’s been about 4 times that a freebet I was owed was never given to me and when I try to get in touch with them via live chat I never get to the front of the queue. This makes me feel they are actually avoiding any customer support and cheating people out of their promised bonuses. Also the daily spin wheel is quite rigged too

Reply

I have $500 worth of withdrawals from weeks ago that have supposedly been withdrawn and paid, except NOTHING has been put into my bank account. A withdrawal of $277 has now disappeared from my pending withdrawal list. I have tried contacting the Betway customer service team through multiple platforms and have received NO reply.

Reply

Betway thieves not paying my winnings since 2 weeks. They asked me to upload my passport copy which i did then they asked me to upload the drivers license picture which i did but they are not giving my winnings.they are the worst gambling company i have come across.i chatted with their customer support team for 7 times but they keep on saying we have escalated the matter.when we loose our money they don’t ask nothing but the moment we win they don’t want to pay.please people don’t open account with BETWAY ROBBERS.as you can see how many people are not getting paid their winnings even after weeks have gone by.can someone please tell where to complain about them?

Reply

Update on my last post, after 7 emails asking where my withdrawal is Customer Services haven’t replied to anything. I wanted to place a bet on a TV show that someone I know well is competing in. An online site said Betway were taking bets on the show. I checked and they were so I opened an account and deposited just under £1,500.00. In hindsight a stupid amount to risk but I thought I was dealing with a reputable company. With money on account I tried to place a bet and discovered Betway was no longer covering the show so I requested a full withdrawal of my deposit. Every bit of ID required and proof of deposit has been provided, some of it twice. The site gives timeframes for withdrawals to be paid ranging from a few hours to a couple of days. It’s been over 2 weeks and there’s no sign of my money. Logging into my account shows a zero balance and the Transactions and Withdrawal pages show no activity, there is no mention of my money anywhere. It appears to have vanished. How on earth is such a crooked company like this allowed to operate?

Reply

Hello Betway, can you help me with my withdrawal ref 302285366 please? The funds have not reached my bank account despite it saying paid on my Betway Account. The automated chat is unhelpful and I was in a queue for over 9 hours to speak to a customer rep when the chat was disabled (started 72nd in the queue and had got to 2nd). Thank you,Alex.

Reply

I am very unsatisfied as Ive been trying for two days to get through to the customer live chat and each time i get close they disconnect me and i have to wait for 83 people ahead of me. currently today its been 4 hours ive been on hold. My deposit went through right away so how come no one will answer this dam chat very disrespectfulk un curtious service. would not recomend this site to anyone. go somewhere else!!!!!!!!!!

Reply

Would give zero stars if possible. Made a withdrawal with these sharks. They say the paid to a card …. Not the one I had deposited with but an old card. In fairness they did email to say your card is not working (obviously that’s why I deposited with my new card). Actually managed to get through to the chat who said they had seen my email re card and would be paying in next few days…. That was over 3 weeks ago… since then spent an average of 3 hours a day waiting in chat. Absolute disgraceful service and looking at their ‘answers’ in here they don’t give a damn. Worst online casino ever – AVOID!!

Reply

So I have updated all my Id verification once again. Not sure why as it clearly states my name and address on everything I have sent. Now I have sent utility bills,passport,driving licence,DVLA letter name an address on. Bank statements. An still you can’t pay me my withdrawal! I requested the withdrawal on the 20/10/23. Now it says paid on my account on the 27th October. But there is still nothing there?? What is going on. Just send us the money. It’s not even alot for you guys to pay up. But over 900£ is to me! Sort it out for me please. Escalate the case to the correct department an get them to accept my documents. I don’t have an issue with any other betting sites just this one! Betway account Reference Number:0001779002122Joejeno89

Reply

My last account blocking and verification case was completed successfully. Currently, I have a problem with withdrawing some of the funds because they were paid to a blocked card, Betway was supposed to solve the matter, but it’s been a month now and it’s hard to even contact me. ! to find out anything. I sent the documents they wanted, and I still didn’t get my money back, 3.5 k e

Reply

Worse costumer service ever seen . Been waiting more de 5 hours for a chat with the a operator , at the I couldn’t do it because the chat goes down

Reply

Never had a bad experience so far. Usually always quick deposits and withdrawals have been 1-3 days. All these bad reviews make them look bad but I generally don’t understand why. Thanks for being you betway your good stuff!

Reply

Have just made my first withdrawal… After reading the reviews, i am not feeling very hopeful.I would like to update… i recieved my withdrawl in couple of hours. Very impressed

Reply

Further to my last post, I am still waiting for my withdrawals to be processed 2 weeks after first requested. I have sent and re-sent I.D. information and proof of deposit. At 7.35 am yesterday I sent a bank statement detailing every single deposit made with Betway. Since yesterday morning I have sent 6 emails requesting an update. All have gone unanswered, including one to the Complaints Team. When I log into my account the Transactions page is blank and the Withdrawal page shows an error message. The Customer Services help line is unmanned (citing Covid). Betway say withdrawals should take no more than 48 hours, 2 weeks later Betway still have my money.

Reply

Funny ignoring all my emails now after asking me to send bank statements to prove I haven’t been paid and when I do 2 days no response funny can reply to other peoples reviews

Reply

Betway acknowledge my complaint and as for so many other people do absolutely nothing in trying to rectify the problem..I have today seeked legal advice and put betway on a 7 day notice. The only word that I can legally say is FRAUDULENT activity… and they have chosen the wrong person to do this to.

Reply