Betway PLAYER REVIEWS(5008)
Riccardo Williamson
21 April 2023
Comment from uk.trustpilot.com
I made two withdrawels its took over a week to get one im just waiting on my other one im being ignored now i just want my money
I made two withdrawels its took over a week to get one im just waiting on my other one im being ignored now i just want my money
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Jen
21 April 2023
Comment from uk.trustpilot.com
Their automated chat facility is ridiculously frustrating - you have to go through every option to be able to get the ‘ability’ to speak to an agent (which never happens). Their casino promotions for free spins never loads, despite following their logout and login advice. I have missed out on several promotions for free spins not being credited, but I can’t give them feedback or speak to an agent about it!
Their automated chat facility is ridiculously frustrating – you have to go through every option to be able to get the ‘ability’ to speak to an agent (which never happens). Their casino promotions for free spins never loads, despite following their logout and login advice. I have missed out on several promotions for free spins not being credited, but I can’t give them feedback or speak to an agent about it!
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Karl
21 April 2023
Comment from uk.trustpilot.com
An update in relation to previous review Betway take approx 4 days to respond to any emailBetway still have over 500 of my money. It is now 20 days since I put in withdrawal requestAvoid this shocking company is the only advice I can give you. Very poor customer service and try anything to avoid paying out winnings. I will go all the way with this and put in a claim for impact on my mental health. It’s my money I won’t it. Now you don’t pay out. Unable to contact. No direct email Customer service bot completely useless. Stay away from this shocking site. Come on uk crack down on scamming sites such as these.
An update in relation to previous review Betway take approx 4 days to respond to any emailBetway still have over 500 of my money. It is now 20 days since I put in withdrawal requestAvoid this shocking company is the only advice I can give you. Very poor customer service and try anything to avoid paying out winnings. I will go all the way with this and put in a claim for impact on my mental health. It’s my money I won’t it. Now you don’t pay out. Unable to contact. No direct email Customer service bot completely useless. Stay away from this shocking site. Come on uk crack down on scamming sites such as these.
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Aman
20 April 2023
Comment from uk.trustpilot.com
Its been 10 days i haven't received my money.. When i deposited Via Upi it went instantly now withdrawing says you need to have deposited with web wallet before playing then why UPI option for deposit and not withdraw... I need my money ASAP idc anymore
Its been 10 days i haven’t received my money.. When i deposited Via Upi it went instantly now withdrawing says you need to have deposited with web wallet before playing then why UPI option for deposit and not withdraw… I need my money ASAP idc anymore
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manroop ghuman
20 April 2023
Comment from uk.trustpilot.com
Hello. I was doing betting on kenya and tanzania women t20 cricket match. I placed my bet kenya will fall down their 4th wicket under 11.5 over. And they did it. It fall down in under 11.5 over. But i got decision is lost my bet. How is this possible. Because i that same bet for first and second wicket I placed i got won and same bet i placed for 4th wicket and how i could get lost.
Hello. I was doing betting on kenya and tanzania women t20 cricket match. I placed my bet kenya will fall down their 4th wicket under 11.5 over. And they did it. It fall down in under 11.5 over. But i got decision is lost my bet. How is this possible. Because i that same bet for first and second wicket I placed i got won and same bet i placed for 4th wicket and how i could get lost.
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P A
20 April 2023
Comment from uk.trustpilot.com
Worst of the worst!Don’t waste your time and money!Simply these ppl are scammers!They will take your money but when time comes to pay back! They are not around! So many ppl in the line up to talk to Live Chat! You need to wait hours to reach out them! And they always have same excuses!! Blaming on payment department! Payment department never replies to emails! They never tell you what they need or want from you in order for them to escalate your payment! I have been waiting over 5 months for my withdrawal! Good luck to me and to whom ever played with Betway!Usuername= polataydin$2450 win never paid to me!
Worst of the worst!Don’t waste your time and money!Simply these ppl are scammers!They will take your money but when time comes to pay back! They are not around! So many ppl in the line up to talk to Live Chat! You need to wait hours to reach out them! And they always have same excuses!! Blaming on payment department! Payment department never replies to emails! They never tell you what they need or want from you in order for them to escalate your payment! I have been waiting over 5 months for my withdrawal! Good luck to me and to whom ever played with Betway!Usuername= polataydin$2450 win never paid to me!
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aish
20 April 2023
Comment from uk.trustpilot.com
It’s been almost 50 days I haven’t received my money of rs 25000 in my bank account .. therefore I am sending you my latest bank statements for the verification so that u can reverse it back to my account or wallet and I hope this matter should be rosolved as soon as possible. Ur team replied me to wait 7 days it’s almost 40 days sir /madam . this is ridiculous u cant resolve this small problem how can we accept that our money is safe . with you this is not a small amount your keeping my money and u r earning intrest from that . please resolve this issue as soon as possible. dont want to play in website my biggest fault of my life that is that i wanted to play in your app or website
It’s been almost 50 days I haven’t received my money of rs 25000 in my bank account .. therefore I am sending you my latest bank statements for the verification so that u can reverse it back to my account or wallet and I hope this matter should be rosolved as soon as possible. Ur team replied me to wait 7 days it’s almost 40 days sir /madam . this is ridiculous u cant resolve this small problem how can we accept that our money is safe . with you this is not a small amount your keeping my money and u r earning intrest from that . please resolve this issue as soon as possible. dont want to play in website my biggest fault of my life that is that i wanted to play in your app or website
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aniket
19 April 2023
Comment from uk.trustpilot.com
I am writing to express my concern regarding change is my bet selection (what I choose was not the same when it got settled) on your platform .As a loyal betway customer over 5 year , I have notice that bet used to get change and settled incorrectly , I can understand there could be my mistake and I would have placed incorrectly by mistake .But in the last few days it happened more than 3 times and the latest instance was a match against Pakistan and New zealand where I paced the bet less than 25.5 runs,but at the time of settlement it showed me more then 25.5 and I lost that bet.I am very much sure about that bet as I tried to take the screenshot(because of what i faced in some previous instance) but i couldn't , because of some restriction (I don't know why we can't keep the proof of our placed bet ).
I am writing to express my concern regarding change is my bet selection (what I choose was not the same when it got settled) on your platform .As a loyal betway customer over 5 year , I have notice that bet used to get change and settled incorrectly , I can understand there could be my mistake and I would have placed incorrectly by mistake .But in the last few days it happened more than 3 times and the latest instance was a match against Pakistan and New zealand where I paced the bet less than 25.5 runs,but at the time of settlement it showed me more then 25.5 and I lost that bet.I am very much sure about that bet as I tried to take the screenshot(because of what i faced in some previous instance) but i couldn’t , because of some restriction (I don’t know why we can’t keep the proof of our placed bet ).
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Riccardo Williamson
19 April 2023
Comment from uk.trustpilot.com
Hello been a week still not got my money i have sent all the documents they asked chat doesnt work and the emails im getting ignored i have gone to other companies to help me get my momey bank i have gone to eGOCRA its caused anixtey and hardship of me and my family i dont get an update of no1 Username:rickyaya881
Hello been a week still not got my money i have sent all the documents they asked chat doesnt work and the emails im getting ignored i have gone to other companies to help me get my momey bank i have gone to eGOCRA its caused anixtey and hardship of me and my family i dont get an update of no1 Username:rickyaya881
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Johanne Conquest
19 April 2023
Comment from uk.trustpilot.com
I have had an 8 ongoing issue with this company and have used RESOLVER to try to sort the issues out. Eventually my concerns were passed to their “independent” complaints managers. DO NOT BE FOOLED ! They play the same game as customer services - stall !! My complaint has been with their Complaints Dept for 10 working days and all they keep doing is sending me automated emails about an email mismatch - as I say STALLING!!Times up - now I can escalate my catalogue of issues to a real INDEPENDENT body
I have had an 8 ongoing issue with this company and have used RESOLVER to try to sort the issues out. Eventually my concerns were passed to their “independent” complaints managers. DO NOT BE FOOLED ! They play the same game as customer services – stall !! My complaint has been with their Complaints Dept for 10 working days and all they keep doing is sending me automated emails about an email mismatch – as I say STALLING!!Times up – now I can escalate my catalogue of issues to a real INDEPENDENT body
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John Pugh
19 April 2023
Comment from uk.trustpilot.com
Do not I repeat do not use this company.They have taken my money yet do not pay out .They owe me big time .please report to the uk gambling commision and the bbc rip off Britain. There is no contact number for them and no live chat .they just cut you off SVOID AVOID AVOID .I'm in the process of starting legal action
Do not I repeat do not use this company.They have taken my money yet do not pay out .They owe me big time .please report to the uk gambling commision and the bbc rip off Britain. There is no contact number for them and no live chat .they just cut you off SVOID AVOID AVOID .I’m in the process of starting legal action
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Alfie Shippam
18 April 2023
Comment from uk.trustpilot.com
My account was locked without reason. Been attempting to contact customer support for 5 days. Phone number inactive, email inbox no longer monitored, most frustrating of all is the live chat. It is clearly defunct. I have been waiting for multiple hours every day in the queue and it does not go down. I have contacted Betway via Facebook and Twitter to report the issue and they tell me to get help with it via live chat... comical.Have contacted IBAS, eCOGRA and currently processing a SAR to find out more. The GCUK will also be hearing from me as this shambolic customer service could put people in need of responsible gambling help at real risk.
My account was locked without reason. Been attempting to contact customer support for 5 days. Phone number inactive, email inbox no longer monitored, most frustrating of all is the live chat. It is clearly defunct. I have been waiting for multiple hours every day in the queue and it does not go down. I have contacted Betway via Facebook and Twitter to report the issue and they tell me to get help with it via live chat… comical.Have contacted IBAS, eCOGRA and currently processing a SAR to find out more. The GCUK will also be hearing from me as this shambolic customer service could put people in need of responsible gambling help at real risk.
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Cory
18 April 2023
Comment from uk.trustpilot.com
I’ve been dealing with betway last two days trying to withdrawal my money through e transfer. On the website it says it takes 2-24hrs to get. Then the agent I was taking to informed me it takes 2-24hrs after it’s been processed and that there is no time frame on the processing. I find this ridiculous as I’ve never waited this long from any other website to withdrawal through e transfer. But when I make a deposit through e transfer takes less than 10 mins… doesn’t seem right to me. Hopefully I get my money back soon and never come back to this site.
I’ve been dealing with betway last two days trying to withdrawal my money through e transfer. On the website it says it takes 2-24hrs to get. Then the agent I was taking to informed me it takes 2-24hrs after it’s been processed and that there is no time frame on the processing. I find this ridiculous as I’ve never waited this long from any other website to withdrawal through e transfer. But when I make a deposit through e transfer takes less than 10 mins… doesn’t seem right to me. Hopefully I get my money back soon and never come back to this site.
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colin mackay
18 April 2023
Comment from uk.trustpilot.com
AVOID PLAYING SLOTS on this platform.Been playing the cash n riches wowpot for around 4 months on here,and despite spending several hundred pounds and putting 8000 money clips in the bowl I don't feel any nearer to a chance at the feature.Played this on William hill and had a shot at the feature in a fraction of the time without spending a vast amount.
AVOID PLAYING SLOTS on this platform.Been playing the cash n riches wowpot for around 4 months on here,and despite spending several hundred pounds and putting 8000 money clips in the bowl I don’t feel any nearer to a chance at the feature.Played this on William hill and had a shot at the feature in a fraction of the time without spending a vast amount.
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S
18 April 2023
Comment from uk.trustpilot.com
Avoid this website ! They let you open the account and deposit money and then they lock it. Customer service is rubbish i spent about 15 hrs waiting there just to be told that they need my documents which i sent to them a week ago. Live chat is off today and phone number doesnt work for months due to covid which is a joke in 2023. There is no way you can contact them and they just keep your money. I'm verified with Bet365 , PaddyPower , Betfred and William Hill. Never had any issues with them and the customer service is lovely. I dont undestand how its possible that Betway scamming people while having legal adverts in tv and West Ham United T-shirts. That need to be reported to Gambling Commision and i recommend everyone will do that.
Avoid this website ! They let you open the account and deposit money and then they lock it. Customer service is rubbish i spent about 15 hrs waiting there just to be told that they need my documents which i sent to them a week ago. Live chat is off today and phone number doesnt work for months due to covid which is a joke in 2023. There is no way you can contact them and they just keep your money. I’m verified with Bet365 , PaddyPower , Betfred and William Hill. Never had any issues with them and the customer service is lovely. I dont undestand how its possible that Betway scamming people while having legal adverts in tv and West Ham United T-shirts. That need to be reported to Gambling Commision and i recommend everyone will do that.
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Christopher Steele
18 April 2023
Comment from uk.trustpilot.com
I have been with this company for 2 years. They seemed fine, never had a problem.Then, suddenly, two weeks ago I was asked to 'provide proof of ID'. I'm happy to do this and emailed them with all my details.BUT THEY LOCKED MY ACCOUNT AND ALL MY MONEY INSIDE JUST BEFORE THE GRAND NATIONAL. O THESE PEOPLE HAVE BRAINS?Of course not, from replies on here you can see their staff are minimum wage robots who only know how to copy/paste.I cannot even contact these people, as their live chat doesn't work, I can't log into my account, and they have no email address!They completely ruined Aintree for me. How is this kind of behaviour even legal?confirm my documents Betway, I'll be withdrawing my cash and moving over to Bet365!
I have been with this company for 2 years. They seemed fine, never had a problem.Then, suddenly, two weeks ago I was asked to ‘provide proof of ID’. I’m happy to do this and emailed them with all my details.BUT THEY LOCKED MY ACCOUNT AND ALL MY MONEY INSIDE JUST BEFORE THE GRAND NATIONAL. O THESE PEOPLE HAVE BRAINS?Of course not, from replies on here you can see their staff are minimum wage robots who only know how to copy/paste.I cannot even contact these people, as their live chat doesn’t work, I can’t log into my account, and they have no email address!They completely ruined Aintree for me. How is this kind of behaviour even legal?confirm my documents Betway, I’ll be withdrawing my cash and moving over to Bet365!
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Oran Kiely
17 April 2023
Comment from uk.trustpilot.com
Betway are the worst created an account a couple hours ago deposited miney and went to log in and my account was locked like what. They robbed me. Won't reach out or answer phone or emails. And waited for hours on livechat and still no one there nothing but joker stay well clear of them
Betway are the worst created an account a couple hours ago deposited miney and went to log in and my account was locked like what. They robbed me. Won’t reach out or answer phone or emails. And waited for hours on livechat and still no one there nothing but joker stay well clear of them
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Matthew
17 April 2023
Comment from uk.trustpilot.com
Incredibly difficult to withdraw money. Don't use this site.I cant withdraw with interac e-transfer or card. If I try with etransfer, I get an error saying I need to use the email I have registered for etransfer payments with my bank which I have been doing. If I try withdrawing with my card, it says I have not made any deposits with it so I can't withdraw despite having made a deposit with my card today
Incredibly difficult to withdraw money. Don’t use this site.I cant withdraw with interac e-transfer or card. If I try with etransfer, I get an error saying I need to use the email I have registered for etransfer payments with my bank which I have been doing. If I try withdrawing with my card, it says I have not made any deposits with it so I can’t withdraw despite having made a deposit with my card today
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Kayley
17 April 2023
Comment from uk.trustpilot.com
Absolutely disgusted at the customer service. Waiting to speak to someone 3 days in a row regarding my withdrawal, wasting 4 hours of my life each time, been robbed for my money as far as I’m concerned, I emailed 3 days ago in response to an email from this company saying my deposit methods don’t match my account which is outrageous. I’ve sent multiple emails to prove my deposit methods are all in my name and had 0 response and withdrawal not been processed. Account - kaymck
Absolutely disgusted at the customer service. Waiting to speak to someone 3 days in a row regarding my withdrawal, wasting 4 hours of my life each time, been robbed for my money as far as I’m concerned, I emailed 3 days ago in response to an email from this company saying my deposit methods don’t match my account which is outrageous. I’ve sent multiple emails to prove my deposit methods are all in my name and had 0 response and withdrawal not been processed. Account – kaymck
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Willie
17 April 2023
Comment from uk.trustpilot.com
I am happy Betway does pay out I was wrong about the team and they came through had some problems with my bank Due to Regulations but got it sorted out. Hats off to the whole team. ❤️?Shame I won't be able stay with you guys?. It's basically illegal to use online casino in Namibia?...
I am happy Betway does pay out I was wrong about the team and they came through had some problems with my bank Due to Regulations but got it sorted out. Hats off to the whole team. ❤️?Shame I won’t be able stay with you guys?. It’s basically illegal to use online casino in Namibia?…
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Riccardo Williamson
17 April 2023
Comment from uk.trustpilot.com
Still waiting for my payment i have sent all my evidence its taking to long its caused so much stress till its sorted its a 1 star from me i just want my money im owed no reply back feels like ive been scammed
Still waiting for my payment i have sent all my evidence its taking to long its caused so much stress till its sorted its a 1 star from me i just want my money im owed no reply back feels like ive been scammed
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Lokanadha Allaparthi
17 April 2023
Comment from uk.trustpilot.com
I deposited Rs 5000 by UPI Bank Deposit from my Betway.com account deposits page on Feb 28, 2023.Today is the April 17, 2023! No trace of my money even after more than One and A Half Months!What's Up With You The Banking Team, The Customer Support, THE MANAGER, at Betway.com?If you think that I making ANY FALSE CALIMS that I deposited Rs 5000 into my : alpkumar/betway.com account, I have already given you EVERY PROOF you might need : Copies of my bank account, exact date, time, UTR Number of my deposit, SMS showing that the Rs 5000 got deducted from my bank account. What MORE PROOF do you want from my side? 28 Feb, 2023, 13:14:02 / UPIAR/305913491232/DR/MUKESH K/mukeshkumar.392NO POINT BEATING ABOUT THE BUSH MY DEAR Betway.com FRIENDS - Please close my account : alpkumar/betway.com and KEEP MY RS 5000 FOR YOURSELVES!Thank youBye, Bye
I deposited Rs 5000 by UPI Bank Deposit from my Betway.com account deposits page on Feb 28, 2023.Today is the April 17, 2023! No trace of my money even after more than One and A Half Months!What’s Up With You The Banking Team, The Customer Support, THE MANAGER, at Betway.com?If you think that I making ANY FALSE CALIMS that I deposited Rs 5000 into my : alpkumar/betway.com account, I have already given you EVERY PROOF you might need : Copies of my bank account, exact date, time, UTR Number of my deposit, SMS showing that the Rs 5000 got deducted from my bank account. What MORE PROOF do you want from my side? 28 Feb, 2023, 13:14:02 / UPIAR/305913491232/DR/MUKESH K/mukeshkumar.392NO POINT BEATING ABOUT THE BUSH MY DEAR Betway.com FRIENDS – Please close my account : alpkumar/betway.com and KEEP MY RS 5000 FOR YOURSELVES!Thank youBye, Bye
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Mangesh
17 April 2023
Comment from uk.trustpilot.com
I spent over 9 hours yesterday just to speak with someone but was never connected as it was already end of support time. My balance is not showing in the Betway account and it’s has suddenly disappeared. I need this to be reviewed.
I spent over 9 hours yesterday just to speak with someone but was never connected as it was already end of support time. My balance is not showing in the Betway account and it’s has suddenly disappeared. I need this to be reviewed.
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riten mukherjee
17 April 2023
Comment from uk.trustpilot.com
HI MY MY USER NAME GODDESSLAXMI.EMAIL RITEN.MUKHERJEE@ GMAIL.COM.I SAW ADDS OF BETWAY BY KEVIN PETERSON N RANVIJAY SO TRUSTED THEM N OPENED MY AC.KEPT ON DEPOSITING N BETTING NO PROBLEMS.FRAUD BY BETWAY STARTS WHEN I ASK FOR A WITHDRAL OF INR 8000.THEY LOCK MY AC AND CIRCLE ME IN A WEB OF DOCUMENTS.IM A IMMINENT LAWER IN KOLKATA SENT ALL Y DOCUMENTS FOR A WITHDRAEL OF INR 8000.3 MONTHS NO RELY.THR CHAT SERVISE IS FRAUD U CANT GET TO THEM THR EMAI SUPPORT@ BETWAY.COM DOES NOT WORK.SO BETWAY R TRYIN 2 FRAUD INNOCENT INDIANS OF THR MONEY DEPOSIT INR 300 WITHDRAWK INR MINIMUM 5000 SO THEY R SITTING ON MILLIONS OF INR OF INDIANS .I AM PREPARING LEGAL DOCUMENTS WITH BAR ASSOCIATION OF KOLKATA AGAINST RANVIJAY KEVIN PETERSON N BETWAY FOR FRAUDING MY MONEY N SEEING COMPENSATION WITH MY MONEY FOR THE MENTAL TORTURE IVE HAD TO GO THROUGH FOR MY MONEY.I WILL LEGALLY EXPOSE BETWAY IN INDIA IN EVERY FORUM. NOW ITS NOT ABOUT THE MONEY BUT THE FRAUD BETWAY IS DOING AGNST INNOCENT INDIANS WHO HAV TRUSTED BETWAY WITH THR HARD EARNED MONEY. I WILL NOT LEAVE THEM.TO ALL MY INDIAN FRNDS DONT WASTE URE MONEY GAMBLING WITH FRAUDS LIKE BETWAY.BET WITH BET365 AND OTHERS BUT NOT WITH THESE MFUCKRS.THEY R LOW CLASS PARASITES WHO HAV ENTERED INDIA TO CHEAT THR BUSINESS MODEL IN INDIA IS TO DO FRAUD.
HI MY MY USER NAME GODDESSLAXMI.EMAIL RITEN.MUKHERJEE@ GMAIL.COM.I SAW ADDS OF BETWAY BY KEVIN PETERSON N RANVIJAY SO TRUSTED THEM N OPENED MY AC.KEPT ON DEPOSITING N BETTING NO PROBLEMS.FRAUD BY BETWAY STARTS WHEN I ASK FOR A WITHDRAL OF INR 8000.THEY LOCK MY AC AND CIRCLE ME IN A WEB OF DOCUMENTS.IM A IMMINENT LAWER IN KOLKATA SENT ALL Y DOCUMENTS FOR A WITHDRAEL OF INR 8000.3 MONTHS NO RELY.THR CHAT SERVISE IS FRAUD U CANT GET TO THEM THR EMAI SUPPORT@ BETWAY.COM DOES NOT WORK.SO BETWAY R TRYIN 2 FRAUD INNOCENT INDIANS OF THR MONEY DEPOSIT INR 300 WITHDRAWK INR MINIMUM 5000 SO THEY R SITTING ON MILLIONS OF INR OF INDIANS .I AM PREPARING LEGAL DOCUMENTS WITH BAR ASSOCIATION OF KOLKATA AGAINST RANVIJAY KEVIN PETERSON N BETWAY FOR FRAUDING MY MONEY N SEEING COMPENSATION WITH MY MONEY FOR THE MENTAL TORTURE IVE HAD TO GO THROUGH FOR MY MONEY.I WILL LEGALLY EXPOSE BETWAY IN INDIA IN EVERY FORUM. NOW ITS NOT ABOUT THE MONEY BUT THE FRAUD BETWAY IS DOING AGNST INNOCENT INDIANS WHO HAV TRUSTED BETWAY WITH THR HARD EARNED MONEY. I WILL NOT LEAVE THEM.TO ALL MY INDIAN FRNDS DONT WASTE URE MONEY GAMBLING WITH FRAUDS LIKE BETWAY.BET WITH BET365 AND OTHERS BUT NOT WITH THESE MFUCKRS.THEY R LOW CLASS PARASITES WHO HAV ENTERED INDIA TO CHEAT THR BUSINESS MODEL IN INDIA IS TO DO FRAUD.
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ishfaq shah
16 April 2023
Comment from uk.trustpilot.com
Hello ,I received a £5 free sports bet bonus on my birthday by email on 15/03/1991 which I haven't been credited for. I have also not been credited for for the casino rewards promotion for wager £2000 receive £10 free sports bonus along with 100 spins +£5 casino bonus. I can confirm I should of received this for wagering on 31st February to 05th March and for wagering on 31st March to 5th April. All these details you can see on my balance history on live casino games. I have been trying to contact and the only way was through live support on casino where several tickets were raised with nobody contacting me back for weeks. I thank you for your response and If resolved I will update my review to a positive one but require a resolution immediately. Thank You.
Hello ,I received a £5 free sports bet bonus on my birthday by email on 15/03/1991 which I haven’t been credited for. I have also not been credited for for the casino rewards promotion for wager £2000 receive £10 free sports bonus along with 100 spins +£5 casino bonus. I can confirm I should of received this for wagering on 31st February to 05th March and for wagering on 31st March to 5th April. All these details you can see on my balance history on live casino games. I have been trying to contact and the only way was through live support on casino where several tickets were raised with nobody contacting me back for weeks. I thank you for your response and If resolved I will update my review to a positive one but require a resolution immediately. Thank You.
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Tom hates Hermes
16 April 2023
Comment from uk.trustpilot.com
If I could put lower than one star then I would, this has maybe you got to be the worst customer service of all time and to top it off rudely the woman I was connected to disconnected the chat by force and was very very very rude after she didn’t wanna reward me with the free bets I earned! Just robbed me and on top violated me, don’t ever use this app! Sky bet, bet365, Ladbrokes, paddy power are all much better!
If I could put lower than one star then I would, this has maybe you got to be the worst customer service of all time and to top it off rudely the woman I was connected to disconnected the chat by force and was very very very rude after she didn’t wanna reward me with the free bets I earned! Just robbed me and on top violated me, don’t ever use this app! Sky bet, bet365, Ladbrokes, paddy power are all much better!
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Tk S
16 April 2023
Comment from uk.trustpilot.com
It's more then 20day my deposit is still not credit I try to reach customer care many time even after waiting for more then 5 6 he's no luck.. I'll send mail to customer care email still no luck feel like scammed
It’s more then 20day my deposit is still not credit I try to reach customer care many time even after waiting for more then 5 6 he’s no luck.. I’ll send mail to customer care email still no luck feel like scammed
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Viki Tamil
16 April 2023
Comment from uk.trustpilot.com
Before 1 month I have deposited 4500/- but still the amount was not reflected to my gaming account till now. I have contacted via live chat but after waiting for 5hours suddenly the customer support was disconnected. Cheating the customers and taking their own money without their permission.
Before 1 month I have deposited 4500/- but still the amount was not reflected to my gaming account till now. I have contacted via live chat but after waiting for 5hours suddenly the customer support was disconnected. Cheating the customers and taking their own money without their permission.
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Roisin Devlin
15 April 2023
Comment from uk.trustpilot.com
Credited £50 to my account and it automatically locked after. I have tried all methods of contact which are all no longer in use and cannot seem to get in contact with anyone to resolve this issue. Worst site to date!!!
Credited £50 to my account and it automatically locked after. I have tried all methods of contact which are all no longer in use and cannot seem to get in contact with anyone to resolve this issue. Worst site to date!!!
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Ajit Tiwari
15 April 2023
Comment from uk.trustpilot.com
My deposit amount stuck from 26feb and it was approved on 4th April but still betway is not paying it to my wallet. Planning to file a police complain now.
My deposit amount stuck from 26feb and it was approved on 4th April but still betway is not paying it to my wallet. Planning to file a police complain now.
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Ishray
15 April 2023
Comment from uk.trustpilot.com
Deposited INR 1000 but still not showing in account. Live chat takes hours to connect and they said to contact support@betwayEmailed them but got auto response that mailbox not monitored anymore.Feels like I got scammed from a company that is supposed to be reputed.
Deposited INR 1000 but still not showing in account. Live chat takes hours to connect and they said to contact support@betwayEmailed them but got auto response that mailbox not monitored anymore.Feels like I got scammed from a company that is supposed to be reputed.
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Chris
15 April 2023
Comment from uk.trustpilot.com
Failed to honour their free bet sign up offer. I made the deposit (when it is supposed to be credited) but after eventually speaking to their customer service was told it had been escalated to their operations team (for reasons that were never specified). Despite being repeatedly told it would be resolved in 24-48 hours two weeks later it has not been credited and I have had no communication about it. Customer service are unable to help and just say it will be resolved as soon as possible. Truly abysmal. Have never come across a bookie that doesn't honour their own sign up offers
Failed to honour their free bet sign up offer. I made the deposit (when it is supposed to be credited) but after eventually speaking to their customer service was told it had been escalated to their operations team (for reasons that were never specified). Despite being repeatedly told it would be resolved in 24-48 hours two weeks later it has not been credited and I have had no communication about it. Customer service are unable to help and just say it will be resolved as soon as possible. Truly abysmal. Have never come across a bookie that doesn’t honour their own sign up offers
Reply
ishfaq shah
15 April 2023
Comment from uk.trustpilot.com
Hi betway,Please respond to my e-mail account Reference Number:0003590000594 is the email reference i sent you an e-mail for in regards to bet credits I haven't been credited for. I kindly await your response with a resolvement to my e-mail. Should you resolve the issue immediately I will provide a better rating. Thank You.
Hi betway,Please respond to my e-mail account Reference Number:0003590000594 is the email reference i sent you an e-mail for in regards to bet credits I haven’t been credited for. I kindly await your response with a resolvement to my e-mail. Should you resolve the issue immediately I will provide a better rating. Thank You.
Reply
NorthSurrey
15 April 2023
Comment from uk.trustpilot.com
Didn't get the bonus. Just had another site try it on before the grand national race. Pathetic. Spoke to live help and kept saying I didn't do the right bet which I did. I took a photo of my bet and they haven't been able to talk themselves out of it for the benefit of me. Scammers
Didn’t get the bonus. Just had another site try it on before the grand national race. Pathetic. Spoke to live help and kept saying I didn’t do the right bet which I did. I took a photo of my bet and they haven’t been able to talk themselves out of it for the benefit of me. Scammers
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PRIYANKA PILLAY
14 April 2023
Comment from uk.trustpilot.com
I have not received any documentation verification for withdrawal yet and the app status is showing as paid and the amount reflect soon but still I have not received any amount.Please help me with the withdrawal of my cash from betway
I have not received any documentation verification for withdrawal yet and the app status is showing as paid and the amount reflect soon but still I have not received any amount.Please help me with the withdrawal of my cash from betway
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Aman
14 April 2023
Comment from uk.trustpilot.com
It has been 5 days and i havent received any payment when you deposit in a second they receive it but when you withdraw so much time wow......
It has been 5 days and i havent received any payment when you deposit in a second they receive it but when you withdraw so much time wow……
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Rob Kentro
14 April 2023
Comment from uk.trustpilot.com
Played Avaitor and game will not accept my bets but still deducts money each time from balance. Stole over $700 and betway customer support will not answer any questions about it.
Played Avaitor and game will not accept my bets but still deducts money each time from balance. Stole over $700 and betway customer support will not answer any questions about it.
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ishfaq shah
14 April 2023
Comment from uk.trustpilot.com
Please betway contact me by e-mail i am unable to speak to your live chat for months or even by e-mail or phone as your service are not accessable using these methods any more. I have some promotions which i have't been credited for. I will change my review rating to a higher rating, if you contact me immediately to resolve the issue. Thank You.
Please betway contact me by e-mail i am unable to speak to your live chat for months or even by e-mail or phone as your service are not accessable using these methods any more. I have some promotions which i have’t been credited for. I will change my review rating to a higher rating, if you contact me immediately to resolve the issue. Thank You.
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S
14 April 2023
Comment from uk.trustpilot.com
Account opened and deposited £30 just to get it locked in next 5 minutes. This is done on purpose so before you verify your account you lose your welcome offer and free bets. Avoid this bookmaker at all costs all the other ones will offer you immediate verification. Betway system is just outdated. Worst bookmaker in UK !
Account opened and deposited £30 just to get it locked in next 5 minutes. This is done on purpose so before you verify your account you lose your welcome offer and free bets. Avoid this bookmaker at all costs all the other ones will offer you immediate verification. Betway system is just outdated. Worst bookmaker in UK !
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Shameem Mm
14 April 2023
Comment from uk.trustpilot.com
Username-Muhammedshameem123I made a deposit of 25000 on 27/12/2022 but unfortunately deposit not credited to my betway account. There is no proper reply from customer support.So please refund my money to the appropriate bank account.
Username-Muhammedshameem123I made a deposit of 25000 on 27/12/2022 but unfortunately deposit not credited to my betway account. There is no proper reply from customer support.So please refund my money to the appropriate bank account.
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Karl
14 April 2023
Comment from uk.trustpilot.com
What I can say. Waiting an age for my withdrawal of over £500. It appears they are very reluctant to pay out. Very quick to take deposits though. A nightmare to try and contact and the issue is ongoing. I would never ever use this site for any form of betting. In talks with UKGC. Ongoing.
What I can say. Waiting an age for my withdrawal of over £500. It appears they are very reluctant to pay out. Very quick to take deposits though. A nightmare to try and contact and the issue is ongoing. I would never ever use this site for any form of betting. In talks with UKGC. Ongoing.
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Mikhaila Cupido Musoni
14 April 2023
Comment from uk.trustpilot.com
I had a typo on my reference number this morning and I've been trying to use the app to see if it can be remedied as I realised the mistake immediately ... I am constantly being knock out of the chat ... and I really just want to know if the problem could be fixed ?!
I had a typo on my reference number this morning and I’ve been trying to use the app to see if it can be remedied as I realised the mistake immediately … I am constantly being knock out of the chat … and I really just want to know if the problem could be fixed ?!
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Dan
13 April 2023
Comment from uk.trustpilot.com
I was worried after seeing the reviews but realistically there's more to the story with a lot of them. I wouldn't call it instant bank transfer, misleading but a processing time of withdrawals being 9 working hours isn't bad I guess. A total of 21 hours
I was worried after seeing the reviews but realistically there’s more to the story with a lot of them. I wouldn’t call it instant bank transfer, misleading but a processing time of withdrawals being 9 working hours isn’t bad I guess. A total of 21 hours
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Tebogo Kotsi
13 April 2023
Comment from uk.trustpilot.com
I can't seem to get help from Betway team as someone has been using my ID number on your app. I have sent the documents and pictures proving I'm the rightful owner of that I'd number but betway team have not replied to my emails I sent 6 months back
I can’t seem to get help from Betway team as someone has been using my ID number on your app. I have sent the documents and pictures proving I’m the rightful owner of that I’d number but betway team have not replied to my emails I sent 6 months back
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DavidIUY
13 April 2023
Comment from uk.trustpilot.com
I feel mistreated after i told a joke of being poor when in reality im not and they suspended my account. if you feel offended because i am poor and you say its just professional gambling and responsible gambling when in my country its technically imposible to become poor because of the social benefits and the high minimum salary of 1500$ just go and close down your business. I feel like this website actually deserves the 1 star and no-one should gamble here since for them its all about money if you tell a little joke you get suspended for 1 year + and they litterly steal your money.
I feel mistreated after i told a joke of being poor when in reality im not and they suspended my account. if you feel offended because i am poor and you say its just professional gambling and responsible gambling when in my country its technically imposible to become poor because of the social benefits and the high minimum salary of 1500$ just go and close down your business. I feel like this website actually deserves the 1 star and no-one should gamble here since for them its all about money if you tell a little joke you get suspended for 1 year + and they litterly steal your money.
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Steven Pearse
13 April 2023
Comment from uk.trustpilot.com
Good morning betway could you please look into my withdrawal off £130 please on the 5th off march I’ve sent you all the documentation you asked for so all I’m asking is to be contacted over this matter please
Good morning betway could you please look into my withdrawal off £130 please on the 5th off march I’ve sent you all the documentation you asked for so all I’m asking is to be contacted over this matter please
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maria Harrison
13 April 2023
Comment from uk.trustpilot.com
Betway customer service doesn’t even warrant a one star! Opened account, deposited £30 and account instantly locked, live chat, email and Instagram useless. I am going to open a complaint with the gambling commission.Thank you betway for your response so does that mean then that when an account is opened you allow people to deposit but you then never allow them to use the account, I think that’s fraudulent to take someone’s money and not close the account and refund the money paid in. All I want is the account to be closed and refunded.
Betway customer service doesn’t even warrant a one star! Opened account, deposited £30 and account instantly locked, live chat, email and Instagram useless. I am going to open a complaint with the gambling commission.Thank you betway for your response so does that mean then that when an account is opened you allow people to deposit but you then never allow them to use the account, I think that’s fraudulent to take someone’s money and not close the account and refund the money paid in. All I want is the account to be closed and refunded.
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Lee Gillingham
12 April 2023
Comment from uk.trustpilot.com
Never use this company awful. All games are glitched and eat your money. Nightmare to deal with in customer service. Worst site by far
Never use this company awful. All games are glitched and eat your money. Nightmare to deal with in customer service. Worst site by far
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dhananjaya gopi
12 April 2023
Comment from uk.trustpilot.com
I had issue with my deposit I'm third time that I'm posting my complaint in beltway trustpilot ... I deposited rs.2000 to betway they said that the deposit had been escalated till now no response from betway this is disgusting and u guys had lost respect really ... I just need my deposit ... This is the waste platform quit everybody
I had issue with my deposit I’m third time that I’m posting my complaint in beltway trustpilot … I deposited rs.2000 to betway they said that the deposit had been escalated till now no response from betway this is disgusting and u guys had lost respect really … I just need my deposit … This is the waste platform quit everybody
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Jampani Dinesh
21 April 2023
Comment from uk.trustpilot.com
I didn't receive my money, as the transaction status was marked paid on19 April , previously I never faced this issue with betway, I don't know the reason , please help me out .
I didn’t receive my money, as the transaction status was marked paid on19 April , previously I never faced this issue with betway, I don’t know the reason , please help me out .