Betway PLAYER REVIEWS(5235)

Dazzy Dee
29 December 2024
Comment from uk.trustpilot.com
Worst customer service experience from a gaming company!As others have stated, I'm having a problem with the Prize Wheel in that the only outcome for well over a month now has been "1 Bonus Spin". The live chat agent, Dudu, told me that there is no problem with the game and each outcome is randomly predetermined. Yes, that's the way it's supposed to work - and was working for the many months I've been playing it - until about 40 days ago. It's "random" so the odds of the same outcome happening for 40 days in a row are astronomical! In fact, I think I just broke Google trying to work it out! 1/8^40. It's a massive number! Dudu wouldn't listen to me when I said there really is an issue and if he (or she) couldn't help, could they pass it on to someone who could (technical support, maybe?) and he (or she) abruptly said "I've helped you all I can" and just ended the chat! After I'd been waiting in a queue for ages! Awful customer service, Betway. You deserve your one star rating!

Daniel S
29 December 2024
Comment from uk.trustpilot.com
I have been playing in various online casinos for years. Betway is the worst site I have ever played on. They are not fair. They take every last penny from you. Don't get me wrong, everyone can play wherever they want, it's your money, but I advise you to stay away from this site.

Abbas Mohseni
28 December 2024
Comment from uk.trustpilot.com
What I’m saying is that some of us gets depressed and self harm with the way u stole our money, I hope same thing happened to us will happen not to you but your children and ppl that u care , Abbas1375

David
28 December 2024
Comment from uk.trustpilot.com
Deposited £25 twice as first didn’t go in. Money taken twice. Hours to get toCustomer service told to send bank statement now a month and no response

Lee
28 December 2024
Comment from uk.trustpilot.com
PLEASE READ THIS:-Earlier in 2024 I had a nice little win on one of Betways free games.As we move towards 2025, so about 6 months later, that money has gone from my account, has never appered in any of the account that I have requested it to go in to.It has vanished like a **** in the wind.If you have seen the film, you'll know the line.

Consumer
28 December 2024
Comment from uk.trustpilot.com
Never using again, everytime I use the prize wheel it lands on “1 bonus spin” it’s happened for the past 4 days, and I spend £10 to get the “super prize wheel” I end up getting the lowest, “5 free spins” and end up getting about 0.05- £0.30 back after spending a tenner for nothing, even the slots are terrible, worst casino I’ve seen Betfred is so much better high rtp on everything 🙌

David Moore
27 December 2024
Comment from uk.trustpilot.com
I won £2200 that im yet to recieve. It states processed on my account but obviously not. Yet the money i won the same day was paid within the hour. The staff on live chat are so rude its unreal. I won this money on the 20th and im yet to see it.

kim steven b
27 December 2024
Comment from uk.trustpilot.com
After a game, I want to withdraw my money. But they did not deposit to my account immediately. Usually, The other online casino send email to me the processing withdrawal.BETWAY is not doing that.I have to wait until they release my money to my account.Worry about my money.

Micheal Adesanya
27 December 2024
Comment from uk.trustpilot.com
Terrible company, they approved my withdrawal but they never sent my money and they claimed that was an interac e-transfer error when till today I never got my money, I’ll report them to the anti-fraud department and I’ve been preparing a case against them and payper once it’s ready I’ll take them to court and make them pay Scammers

David Moore
26 December 2024
Comment from uk.trustpilot.com
I won £50 and £2200 on the same night. I withdrew my £50 with no issue but I’m still yet to receive my £2200. They locked me out of my account and the staff on live chat are so unhelpful and rude. They don’t stick to their 24-48 hour payout. It’s now been 6 days and still nothing. I can’t even get onto my account.

Alfred Norris
26 December 2024
Comment from uk.trustpilot.com
I honestly don't understand how betway are still licensed to operate in our country. We get staged out more often on big multipliers. They prevent players from recovering some of their money. It's irrefutable proof that their main objective is to take and not give

Tufty
26 December 2024
Comment from uk.trustpilot.com
I deposited GBP25. However nothing showed up on my account. I tried to deposit again and it said I was at my daily limit. No GBP25 showing. This was the second time this happened in two weeksI sent an Email to the Support team asking about this and all I got back was ""please refer to our help page""I think this shows you the standard of Betway customer service and now I am thinking of closign my account as I probably will not bet with them in case the same situation arises. I Have no confidence in their deposit system whatsoever now especailly when the help is so uncaring.

Juandre Ferreira
25 December 2024
Comment from uk.trustpilot.com
Betway was okay until they started stealing more and more and giving less and less. I really enjoyed betway but it feels like they have just become way to Greedy and then they tell you it's a game of chance and luck my ass

Andre betton
24 December 2024
Comment from uk.trustpilot.com
IM SO FRUSTRATED THIS NEEDS TO STOP I HAVE ENOUGH I HAVE BEEN GOING THROUGH THIS WITH BETWAY FROM NOVEMBER 11,2024 I HAVE WON 25,475.04 AND FROM THAT DAY ITS NEVER THE SAME Trust all is well. The Operations Team have come back to me and advised that we need the bank statement for the bank account that funds account ending in 7700. Please could you get this through to us. Kind Regards,NOW THEY SEND THIS TO ME AGAIN AFTER I JUS SEND THEM ALL MY STATEMENTS , IM JUST SHOWING HOW MUCH OF A GAMES THIS BETWAY COMPANY IS PLAYING AND THATS JUST ONE PART NOW ILL SHOW YOU THIS MESSAGE JUST TO SHOW ITS A GAME THAT THEY PLAY WITH CUSTOMERS Hi Andre, Thank you for getting back to me. Please be advised that we are not requesting documents. We are requesting an explanation for the INTERAC deposits coming into your 7700 account. Please see examples below: 1 Oct INTERAC e-Transfer Received $1,0001 Oct INTERAC e-Transfer Received $90018 Oct INTERAC e-Transfer Received $60023 Oct INTERAC e-Transfer Received $1,00025 Oct INTERAC e-Transfer Received $1,000 Kind Regards,NOW THEY NEED AN EXPLANATION THEY DONT NEED BANK STATEMENTS NO MORE LIKE THEY JUST GOING AROUND AND AROUND IN CIRCLE THEY HAVENT MADE NO ATTEMPT TO PAY ME JUST SHOWING THE PUBLIC WHAT I HAVE BEEN GOING THROUGH SO PLS BE CAREFUL GAMBLING WITH BETWAY THEY ARE JUST A BUNCH OF SCAMMERS BECAREFUL BECAREFUL WITH THIS COMPANY

Michelle
24 December 2024
Comment from uk.trustpilot.com
Oh come on Betway no fee spins on your game in over 1000 rand, are you so desperate for money that you feel the need to just take deposits rather and make it the most unpleasant experience ever!, how bad are your games set that you loose more than you can ever win?? Sadly better casino sites have been blocked and we left with this crap!

Mr S
24 December 2024
Comment from uk.trustpilot.com
All casinos that feature Pragmatic slots from time to time will be operating unlawfully whether they know it or not. Pragmatic, periodically lower the payout rate of all there slots, this is happening more frequently and can last days at a time. Anyone that’s played Pragmatic slots over a period of time will have experienced this. Bonuses won’t drop in and if they do, they payout poorly. Pragmatic are paid by commission on the amount there slots generate which of course benefits the casinos too who can operate unaware Pragmatic are doing this. Another one benefiting is the UK government. A lot of there donations are coming from casino sites so the UKGC will not be looking to investigate complaints around Pragmatic. Anyone would see revenue generated from commission is a conflict of interest and most likely be corrupted. The only way around this is stop playing Pragmatic slots when they are on low payout. It’s easy to identify these times as they all just don’t pay. Thats not Random.

Raiden
22 December 2024
Comment from uk.trustpilot.com
I’ve been a regular user of betway, but my experience has become frustrating since the change to their third-party payment provider. While most deposits go through, I’ve had several instances where payments failed but funds were still deducted from my account.Despite contacting customer service multiple times, I was told that refunds would take a few days. It’s now been two weeks with no updates, even after customer service did an escalation to the bank team also provided bank transaction. Customer service confirmed that the payment was rejected on their end, and I just want my money returned or credited.I hope betway can resolve these payment issues soon, as they have been reliable in the past.

Allan buchan
22 December 2024
Comment from uk.trustpilot.com
Betway have kept my money for nearly 3 years.It doesn't matter what I do they are Scammers 100%It's not winnings it's only £30 but it's my money that I deposited had account for around a year but didn't use it 1st cash that I put in account Betway staff spent it on dogfood for their lovely staff.AVOID BETWAY FOLKS IF I CAN STOP ONE NEW CUSTOMER FROM BEING RAPED OF THEIR HARD EARNED MONEY I WILL BE DELIGHTED. BETWAY EVEN IF YOU PAY ME I WILL STILL WARN POTENTIAL CUSTOMER TO AVOID BETWAY Casino they are thieves and I can prove it.This is a genuine review my username is albee3 from Scotland.They are crooks folks stick to companies that are based in uk and have a bookie where u can get retribution.Avoid these thieves

Lee
22 December 2024
Comment from uk.trustpilot.com
PLEASE READ THIS MESSAGE,just look at the review ratings, they are that bad for a reason.

Andre betton
21 December 2024
Comment from uk.trustpilot.com
PLS PLS TO ALL CANADIANS PLS DO NOT USE BETWAY SITE FOR GAMBLING PLS THEY DO NOT PAY OUT WINNINGS I BEEN FIGHTING BACK N FORTH WITH BETWAY AND THEY WONT COMPLY AND GIVE ME MY WINNINGS I HAVE SEND MY BANK STATEMENTS NUMEROUS TIMES AND I HAVE GOTTEN IS THIS REPLY ……Hi Andre, I trust you well. It was lovely speaking with you. To confirm our telephone conversation, kindly send us your October Bank Statement for your Interac account please in a PDF format. Warm Regards,SiyasangaSO WHOEVER SIYASANGA IS SEEMS LIKE ITS A SCAM THAT BETWAY USED NOT TO PAY HARD WORKING CANADIAN CITIZENS SO PLS IM ASKING ALL CANADIANS THINK TWICE AND YOUR RESEARCH BEFORE PUT YOUR HARD EARNING MONEY ON BETWAY…. ITS BEEN ALMOST TWO MONTHS NOW IMFIGHTING FOR MY 25.475.04 CENTS WHATS BEEN OWED TO ME AND ITS DECEMBER THE 21 AND IM STILL FIGHTING PLS PLS DO NOT GAMBLE WITH BETWAY …….

Lindiwe Mogale
21 December 2024
Comment from uk.trustpilot.com
Hi Betway,may you kindly donate a first aid kit to Mojo City FC Vosloorus.Its a local team that plays good football sadly whenever a player is injured or needs medical attention such is not readily available.At times I just sit there and wonder what if tomorrow my son needs this emergency medical attention.Betway may you kindly assist,yes you cannot stop accidents from happening but enable them to offer emergency medical help.Kindly donate a first aid kit👏🏽Lindiwe Mogale +27 794598535

Catriona Kelly
19 December 2024
Comment from uk.trustpilot.com
Worst app ever PLEASE DO NOT USE THIS APP…..you wil lose everything on the games there a total scam they freeze when ur about to win on the bonus and you can’t get back onto it and you could put 100 euro in those games and win nothing ..pure scam and there the worst to pay out on winnings with the horses …do NOT GET THIS APP

Callum97
18 December 2024
Comment from uk.trustpilot.com
They contacted me to say there are funds on my account but you can’t contact them they are not a good company stay away

David Mather
18 December 2024
Comment from uk.trustpilot.com
Horrendous!! Signed up and I was locked out of my account as soon as a deposited funds with no indication as to why. 3 hours on live chat to find out that verification documents were required. Fair enough, but it would be nice if they'd let me know... 3 days after sending documents and i'm now told I just need to wait.... I requested my money back and they now require documentation to return my money.... But it's documentation I've already sent. Ridiculous.

Allan buchan
17 December 2024
Comment from uk.trustpilot.com
BETWAY ONLINE XMAS SCAMMERS.AVOID THIS CASINO FOLKS.Betway scammed me for a measly £30 but what is shocking is the way their money grabbing staff will tell you with glee that they're keeping your money and even how they are getting away with it.It's a very simple scam betway rob everyone except mug punters.They tell resolution companies that they tried to return your funds and your account won't accept it pure lies but it's enough you're fkd once that happens my case was almost 3yrs ago but they still refuse to hand over my £30 so everytime I see a betway ad I review them.My funds were not even winnings it was just what was left after a session I tried to withdraw and blocked I think it was because the bank account I used was not my main account and BETWAY want to see yer granny's account and your friends they are a bunch of money hungry rats merry Xmas betway see you in 2025 I'm not going away I'm genuine username was Albee3

Nitasha Bissoonath
17 December 2024
Comment from uk.trustpilot.com
Betway customer support or live chat…WORST EXPERIENCEBetway customer support or live chat which is available 24/7/365 is the most horrible experience ever. The VIP host are offline during this time, yet the website is open for play - but when you chat to an agent, all they can do is escalate and not resolve anything. I spoke to Carlos and Mpile and I requested many times for the chat NOT to be ended until I am satisfied with the resolution but both live agents abruptly ended the chat. It takes time to speak to an agent, surely when the client says DO NOT CLOSE OR END THIS CHAT, then the agent should not. I also asked to speak to the supervisor Zunaid and I was told it was not necessary and I should wait for about 6 hours for feedback, I must be patient. It's hilarious. We loose our money on this site and when we ask for assistance, we are treated with harshness and rudeness. Absolutely no help at all - what is the use of having a 24/7/365 if your call center is filled with incompetent people?????

Matty Vee
17 December 2024
Comment from uk.trustpilot.com
Very very low bonus wins it’s literally impossible to win money back 3 deposits of 500 with not a single win taking over starting balance

Cathy Clarke
16 December 2024
Comment from uk.trustpilot.com
Deposited 150, they had bank issues, THEIR bank declined but money gone from my bank!!!!! Won’t pay my money back in my bank??????? FRAUDSTERS

Andre betton
16 December 2024
Comment from uk.trustpilot.com
BETWAY BETWAY BETWAY BETWAY PLS IM ASKING FOR MY 25,475.04 THAT I HAVE WON FROM NOVEMBER 11 2024 …..HONESTLY WHY AM I GOING THROUGH THIS NO ONE HAVENT SEEMS TO CARE ABOUT MY MONEY NO MATTER HOW MUCH VERIFICATION I GIVE THE THEY STILL HOLDING ON TO MY WINNINGS ITS XMAS AND I WOULD LIKE TO GET MY KIDS PRESENTS FOR XMAS WHY AM I GOING THROUGH THIS WITH BETWAY ….PLS CAN BETWAY MANAGEMENT FIX THIS ISSUE????PLS I LOSE SO MUCH MONEY WITH BETWAY NOW I WIN AND CANT GET MY MONEY

Artjom Malõšev
16 December 2024
Comment from uk.trustpilot.com
I made an account, played sports betting, for small amounts, as I put 500 euros, they closed my accounts immediately and did not allow me to withdraw 750 euros!Pure scammers!Take away the license and close the office!!!

Lee
15 December 2024
Comment from uk.trustpilot.com
PLEASE READ THIS:-Betway are not worth joining, they do not payout if you win big on the free games.The free games tend to end up with he same result daily.I am sure that somewhere they say that they have a customer service, but if you do join or are a member already, don't try to contact them. You are just wasting your time.

Mel R
15 December 2024
Comment from uk.trustpilot.com
BETWAY IS A TOTAL SCAM. Most of the casino games let you hit bonus spins and what seems like a good return on you bet. After you play any game once or twice you stop winning any money at all. You will never get the major or mega prices only minor and even that is rare. The amount of return on the casino games is just disgusting and unfair. Very disappointing don’t waste your money.

Nitasha Bissoonath
15 December 2024
Comment from uk.trustpilot.com
Betway customer support or live chat which is available 24/7/365 is the most horrible experience ever. The VIP host are offline during this time, yet the website is open for play - but when you chat to an agent, all they can do is escalate and not resolve anything. I spoke to Carlos and Mpile and I requested many times for the chat NOT to be ended until I am satisfied with the resolution but both live agents abruptly ended the chat. It takes time to speak to an agent, surely when the client says DO NOT CLOSE OR END THIS CHAT, then the agent should not. I also asked to speak to the supervisor Zunaid and I was told it was not necessary and I should wait for about 6 hours for feedback, I must be patient. It's hilarious. We loose our money on this site and when we ask for assistance, we are treated with harshness and rudeness. Absolutely no help at all - what is the use of having a 24/7/365 if your call center is filled with incompetent people?????

Lee Tankard
15 December 2024
Comment from uk.trustpilot.com
Absolutely conned me twice now!!It comes up 60 pounds winnings then doesn't get credit on live roulette!!I used to think Betway were OK but their customer service is non existent!!I asked for my 60 pounds to be credited but they said that they would need to get in touch with the gaming provider.I reluctantly agreed and they insisted I would receive a email within 72 hours...5 days later I am still awaiting an email!!Just contacted customer service again and they said that the gaming provider hasn't provided feedback and until they do then my 60 pounds will be kept by them!!!The worst customer service of any online bookmaker imo.Betway should be closed down with immediate effect until they can sort these issues out surely!!Last time this happened 180 pounds wasn't credited!!...Ps..UPDATE...I haven't received a private message!!!

Ktalukoo
14 December 2024
Comment from uk.trustpilot.com
Restricted me after about 2 weeks. Because I was winning some bets and using some boosts that they offer. They only want you to loose money, not to win. I didn't even win a lot... Now every bet restricted to about £1 max. Avoid!

Marcus Marshall
13 December 2024
Comment from uk.trustpilot.com
I have a pending withdrawal of £600 on the 12/12/2024 and it’s still not been processed and sent to my card can you kindly process my withdrawal to my card and I’ll update on here accordingly on how fast you respond Thanks username Marco8612

Karl Berry
13 December 2024
Comment from uk.trustpilot.com
Easy navigation Confirmed Id Deposited £72 Played diamond mine £0.40 25 minutes played I have now got £0.05 in balance ha ha Biggest win £2.80 No bonus rounds I ain’t putting 1 star as am giving time as it is gambling after allBut today’s session was shockingly BAD! Hopefully some better luck next time!UPDATE: Deposit: £60Stake: £0.40Biggest win of the day £5.80Lagging on 3rd bonus symbol which happened to me the first time! No bonus rounds once again Another shocking night! Self excluded now! Down to 1 star from me! Another shocking little site!

Consumer
12 December 2024
Comment from uk.trustpilot.com
Still trying to find an update on my account verification. I sent my documents off just over 2 days ago via their email as I was told to do by a chat agent and so far heard nothing. Waiting on a decent withdrawal so until then I can’t do anything. It’s not even processing my withdrawal it just says it’s been submitted. I may be impatient but I can’t help but feel it’s going to take ages especially after reading the majority of the negative reviews. I am very worried. I’m hoping I can give a 5 star review but I’m honestly running out of luck with trying to speak to different chat agents and nobody seems to have an idea on what to do. I understand they are busy but every other site I’ve used is quick with their verification process usually 24hrs but with them it’s been nearly 72hrs….UPDATE: my withdrawals have seemed to been processed and currently waiting for them to hit my bank account. However I wasn’t notified of this and just so happened to check via the transaction history on my Betway app. I was also never notified that my account had been verified, of course I’m pleased it has been but an update on this via email would’ve been appreciated

Andre betton
12 December 2024
Comment from uk.trustpilot.com
BETWAY BETWAY BETWAY BETWAY Hi Andre, I trust you well. Thank you so much for taking my call. This is to confirm our conversation, thank you for confirming that the 17k is from winnings. Please provide the September , October 2024 bank statement of the Interac Account where this 17k was deposited from. Kindly note that these should be in a downloaded PDF format please. Warm Regards, SiyasangaSO JUST AN UPDATE JUST TO PROVE SOMETHING IS WRONG WITH THIS COMPANY … SO THEY TOLD ME TO SEND OVER MY BANKS STATEMENTS SO I SEND OVER MY BANKS STATEMENTS…..NOW THEY ARE ASKING ME ABOUT MONEY THAT WAS DEPOSITED IN MY ACCOUNT IN SEPTEMBER WHEN THEY KNOW I WON MY MOMEY FROM THEM IM NOVEMBER TWO TOTALLY DIFFERENT MONTH LIKE I DONT KNOW WHY THEY WORRIED ABOUT MOMEY IM MY ACCOUNT NOW THEY ARE TELLING TO PROVE WHERE THE 17k CAME FROM INTERAC View in browser | Français ? Hi ANDRE BETTON,PayDirect has sent you $17,000.00 (CAD) and the money has been automatically deposited into your bank account at BMO Bank of Montreal.Message:f639ff60-bd2d-4a1c-921f-cb9e0fab2321Reference Number: C1ApdcP7W9J4 Please do not reply to this email. FAQs | This is a secure transaction lock © 2000 - 2024 Interac Corp.All rights reserved. Terms of UseSO NOW EVERYONE CAN SEE THAT YES THAT MONEY WAS DEPOSITED IN MY ACCOUNT FROM THE SCORE I WON AND THEY DID PAY ME 17k RIGHT AWAY I DIDNT AFTO GO THROUGH THIS LIKE WHAT BETWAY DOING LIKE I HAVE BEEN FIGHTING TO GET MY MONEY FROM NOVEMBER 11 THIS COMPANY JUST DOES NOT LIKE PAYING OUT WINNINGS AND I WONT STOP UNTIL THIS MATTER IS RESOLVE AANDRE BETTON

Allan buchan
12 December 2024
Comment from uk.trustpilot.com
Hello folks it's been some months since I last updated but there's nothing to report BETWAY ARE BAD NEWS have still not refunded my £30 and have no intention of returning it I've exhausted the procedures and result is they get to keep my deposits not winnings just money I didn't use steer clear Betway and their staff conspire to steal your hard earned you have been warned. Albee3 username genuine customer genuine complaint they're bandits. Can't go back more than 1year on trustpilot but it will be 3yrs in April I be giving negative reviews every time I see your name

Judith Stephenson
11 December 2024
Comment from uk.trustpilot.com
I WAS SENT A FREE BET ON A SUNDAY WHICH I OPTED IN TO. IT DIDN'T WORK. I WENT THROUGH THE CHAT SERVICE AND SPOKE TO AN AGENT WHO KEPT ME HANGING ON FOR 25 MINS THEN CUT ME OFF. I GOT TO FIRST IN THE QUE REASONABLY QUICKLY ON SEVERAL OCCASIONS BUT NEVER GOT BEYOND THAT, NO AGENT EVER CAME ONLINE TO HELP ME. I EMAILED CUSTOMER SUPPORT WHO TWICE POINTED ME BACK TO THE CHAT HELP. IT IS NOW WEDNESDAY AND I HAVE LOST THE WILL TO LIVE. I THINK THEY ARE BLOCKING ME SOMEHOW AND JUST LEAVING ME HANGING ON. ANY SUGGESTIONS?

Safonov Andrej
10 December 2024
Comment from uk.trustpilot.com
Rubbish u can deposit as much u want and I will get very low returns so u will be not even interested withdrawing it . Don’t play here

kayatot
10 December 2024
Comment from uk.trustpilot.com
Betway, what is your purpose? I’m seriously asking, tell me! Do you need money, do you need more money? I mean, can a site be this bad? The website and app are in terrible condition! As for the games, I used to call other places bad, but you’ve surpassed all of them! What kind of collaboration do you have with Games Global? Every spin is a loss, literally every spin is a loss! Who regulates you, for heaven’s sake, tell me so I can request an audit report! I’ve never seen an RTP rate like this! Stay away, friends, stay away! Even playing with a 0.20 stake would be a waste!By the way, friends, I think parallel gaming is happening here! Games are constantly giving Multi Game errors, and they freeze right in the middle of a spin! I can’t prove it, I can’t say for sure, but that’s what I think!

Chae
09 December 2024
Comment from uk.trustpilot.com
I loved playing on Betway! The win-lose ratio wasn't bad at all for what I expected and I didn't expect to always win so when I lost it wasn't a problem... that was before.I might have been able to cash out anywhere from $400-$3600 here and there. If anyone wanted an online casino to play, I'd recommend Betway!... But as of the last while.. it's impossible to win... I've deposited a total of maybe $1000 in the last month or two and haven't cashed anything out. I'll deposit $20, that's gone in 7 minutes.Deposit $50, I might fall to $30, go back up to 47 and than instantly it's gone down to $0.Deposit $100... go down to 80, back up to 110, down to 90, up to 103, down to 70, up to 76, down to 40.... and so on until it eats every dollar.I loved Betway so much that I didn't want to believe this but it ACTUALLY, GENUINELY feels like a scam now. Like it literally is just going to keep eating every dollar within 7 minutes

Lee
08 December 2024
Comment from uk.trustpilot.com
PLEASE READ THIS MESSAGE.Do not use this site, Betway are terrible at paying out, if you win big on the free games.They can lose your deposits and as for customer services. I don't think that they employ anyone in that role as they don't like getting back to you.Please use other sites.

Harold Zinserling
08 December 2024
Comment from uk.trustpilot.com
It’s been a month ! Still waiting on my withdrawal. No feedback or response from Betway,this is really bad service and will inform everyone i know to stay away!My withdrawal shows as paid for 2 weeks now WTF!

Naglis Miniauskas
08 December 2024
Comment from uk.trustpilot.com
Where do I begin? I attempted to make a withdrawal at the beginning of November, and as of 8th December, I am still waiting for my money.I’ve contacted Betway’s customer support numerous times and encountered the same excuses over and over:"Account needs to be verified" – I have verified my account four times now. I sent my documents to their verify.uk email and their support email multiple times."Live verification" – I also verified my account twice via their live link, taking live pictures of myself and my ID."Wrong format" – Then I was told the file format of my documents was incorrect. I had to reach out myself to discover this; no one informed me proactively. I uploaded my documents in PNG, JPEG, and PDF formats, as instructed, just to make sure. This should not even matter since I had already completed live verification twice.After all of this, they locked my account. Thankfully, I had anticipated this and saved copies of every page of my account details.What’s worse, I was provided several case numbers via email, only to be told in live chat that "no one monitors the support email inbox, so don’t bother". I have transcripts of their agents saying this. I was also advised not to reach out, as they would contact me when needed – but they failed to do so multiple times, leaving me no choice but to chase them repeatedly.As of now, I am still waiting for my money. This entire ordeal has been exhausting and feels like a complete lack of respect for customers.Betway, I am willing to change this review if you finally contact me properly, resolve this issue, and pay the funds that I am owed. I would have liked to continue using your site, but it’s clear that customer care is not your priority.Take this as a formal complaint – I have gone above and beyond to resolve this issue on my end. It’s time for you to do the same.

Andre betton
07 December 2024
Comment from uk.trustpilot.com
BETWAY BETWAY BETWAY BETWAYHi Andrew, I trust you well. Thank you for your email. Kindly provide me with the following: - Please confirm how you are funding your Betway account (e.g., salary, savings, inheritance, etc.).- Let us know your occupation, the name of your company, how long you’ve been employed there, and your salary.- We need proof of business registration or ownership of the trucking company.- Lastly, please provide bank statements showing your deposits into the Betway account for the last three months (September, October, and November 2024)- please ensure this is in a downloaded PDF format.Warm Regards,OK SO AGAIN JUST AN UPDATE ON HOW UNPROFESSIONAL THIS BETWAY COMPANY IS ITS BEEN OVER A MONTHS AND I HAVE SENT THEM ALL MY DOCUMENTS I EVEN SENT THEM MY BUSINESS COMPANY NAME CHEQUES THAT GO INTO MY ACCOUNT TO SHOW THEM HOW IM FUNDING MY GAMING HABIT ……AND STILL I HAVENT RECIEVED MY FUNDS LIKE THIS IS JUST DISGUSTING LIKE WHAT HAVE I DONE TO BE TREATING LIKE THIS IN THIS TYPE OF MANNNER PLS CAN THE CEO OF BETWAY LOOK INTO MY CASE FOR ME BECAUSE IM GOING TO TAKE LEGAL ACTION IM TRYING TO DO EVERYTHING RIGHT FOR YOU GUYS TO PAY ME PLS AND THANKS Andre BETTON FROSST905

Shane Chamberlain
07 December 2024
Comment from uk.trustpilot.com
i deposited R4000 into my account instead of R400. Its been a week and BETWAY still hasn't given my money back!!!!!!!!!!
Catriona Kelly
30 December 2024
Comment from uk.trustpilot.com
Absolutely the worst app in the world I’ve had bad experiences with these about getting my withdrawals in the past gave them benefit of the doubt..I won 200 euro yesterday on the horses and now it won’t let me log into my account and when I emailed them they keep saying they want proof of address..pure fffff joke of an app and I won’t let fit lie I want my money and when I do I will never give these scamming shit app another penny
Absolutely the worst app in the world I’ve had bad experiences with these about getting my withdrawals in the past gave them benefit of the doubt..I won 200 euro yesterday on the horses and now it won’t let me log into my account and when I emailed them they keep saying they want proof of address..pure fffff joke of an app and I won’t let fit lie I want my money and when I do I will never give these scamming shit app another penny