Betway PLAYER REVIEWS(5008)
Maria Marney
11 April 2023
Comment from uk.trustpilot.com
Is it just me…. Am I the only one who has not had 1 win EVER on the daily spin wheel mate?! That can’t be right ! I gamble across many platforms and have never not at least won once on daily free games!!! Hmmmm come on bet way !!!Just spoke to someone on live chat who has just told me yeh some people are just restricted from wining prizes !!!!!! What is that ….. fix !!!Must be restricted from winning as well cos RTP is crap as well!!!IF THAT DONT SCREAM FIX OF A WEBSITE I DONT KNOW WHAT DOES!
GET MONEY
11 April 2023
Comment from uk.trustpilot.com
DONT join betway. everytime i load money they decline my transaction but they pull the money out of my bank account anyways. this happend to me THREE times already. unless your willing to wait 2 weeks to see your money and love stress DONT JOIN BETWAY THEY WILL ROB YOU AND TAKE THE MONEY TO PAY OFF OTHER CUSTOMERS.
Loki
10 April 2023
Comment from uk.trustpilot.com
For query I try to contact Betway support through live chat my queue was 52 I waited for 5 hours then too my number not came the worst Betway support for customer.I have send the bank statement for verify identify but still they pop up the message that your Betway account will be closed.
Steven Pearse
10 April 2023
Comment from uk.trustpilot.com
Good morning betway I’ve contacting you through email and live chat but can’t get through is it possible please that someone could contact me please many thanks
Kunal Kadyan
10 April 2023
Comment from uk.trustpilot.com
They'll take your money and the helpline is useless.If your deposit fails in any way, by fails i mean, If your money is deducted from your account and not credited in the betway account, just forget about that money and move on with life. Because even if you try for 3,6,8 months they are not gonna say the transaction failed and they didnt recieve the money. But you wont get that money reverted or refunded in your account. STAY AWAY from BETWAY. Save your money for other platforms.
Lucy Tenaglia
10 April 2023
Comment from uk.trustpilot.com
Updating my last Review.. Still waiting Since December 2022. For my with Withdraw of 5000.00Is still being held Hostage.I have repeatedly, been asked and , answered with personal information and documents.. Over and Over and Over again . And Sent. Over and Over Again.This is Scam. And Will not give up. Till i get my winnings I would recommend NO ONE TO USE BETWAY CASINO!!!If There is Anyone Out there that can get me i would love your input. Hate for anyone to go through the process im going through.Thanks
dhananjaya gopi
10 April 2023
Comment from uk.trustpilot.com
I had deposited an amount of Rs.2000 to betway through mobi quick app previously I had raised a complaint in trustpilot and the beltway team replied to me through the mail that they will escalate the deposit after receiving the proof but till now it is not get back to my account ... I need my deposit immediately
dhananjaya gopi
09 April 2023
Comment from uk.trustpilot.com
I had deposited an amount of Rs.2000 through mobiquick UPI but till now it didn't get credited to my beltway account ... Iam disappointed with the failed transactions of beltway its not rightTransaction Id : 5f8e463dc88baTo the UPI I'd :kailashpati.39348794@hdfcbankMobiquick I need my deposit immediatelyHello betway team please resolve my issueI had sent you the screen shot of payment proof through my mail to betway mail please verify and give my amount back to my betway
Neeraja Tella
09 April 2023
Comment from uk.trustpilot.com
betway - this site cheated me, after sumbit the withdrawl my money, betway team locked my account. and they mentioned like they will review but they don't know the timeframe like how much time they need it to resolve this. till now account was locked, not able to withdraw funds
susie mitchell
08 April 2023
Comment from uk.trustpilot.com
I am not giving a bad review SEEING THEY GOT A LOT OF IT shocked by how they treat they customers this way. They closed my account and then phoned how I knew I got a text message they do know I cannot hear so why phone EMAIL contact is the only option and they knew this sent me a email about my account being closed I have sent email after email no body is replying can some please from Betway answer my email ID IS MYLUCKYSON24 to talk about my account
Cindy
08 April 2023
Comment from uk.trustpilot.com
I have been trying to get in touch with betway but have not had a response, I’ve tried sending multiple emails and i have tried speaking to someone through the website but still nothing. I don’t know what to do, I lost £828 and i am trying to get in contact with one of their staff
Lee Gillingham
08 April 2023
Comment from uk.trustpilot.com
I Have been emailing Betway support every day about a deposit that didn’t go through their end but did with my bank and they have ignored me everyday. I even emailed them from a different email address to support and they actually emailed me back! They said please email with associated account so I did again and guess what? IGNORED. Just proves that they are purposely ignoring people when it comes to money. Now I have to go through a dispute with the bank as they don’t want to reply and no way of contacting through phone. The online chat just says the same thing and I’m really starting to think even the agents are also bots. Apparently they can’t directly speak with their own payments team and I have to just wait for their reply, which is clearly never going to happen. What office base company can’t speak directly to other departments? Just lazy workers can’t be bothered I reckon. Scamming people because of fines will only bring them more fines.
Dylan Chang
08 April 2023
Comment from uk.trustpilot.com
Joined because of a welcome bonus that was offered on Betway Canada. Met all requires, including all requirements in the fine lining. Straight up never received the welcome token after depositing. Customer support told me my account was too new to receive support, meanwhile live chat is a bot that only answers questions they've created, and their email is de-activated. Extremely suspicious and fraudulent company. Essentially being a new customer with welcome bonus issues means you literally cannot contact support because your account "is too new".
shaun casey
08 April 2023
Comment from uk.trustpilot.com
Worst gaming site I have ever played, disgusting daylight robbers, This is the worst Mickey Mouse gaming site I have ever visited, avoid like a disease!!!!!weeks and weeks of extra high volatile gaming slots,very very poor coverage of greyhound racing,also international racing,basic!!.avoid.
Aaron Patzer
07 April 2023
Comment from uk.trustpilot.com
I would like to know if it is normal that for five or six months now I lose every day on the Prize Wheel.I think it is rigged and they have certainly restricted me to not receive any prizes. I am sure of this because it is not mathematically possible that in 120 spins I did not win one.Regards.
Angela
07 April 2023
Comment from uk.trustpilot.com
Honestly please do not join. Had the worst experience ever I've played for a while and withdrew fine into my daughters trustly. I win something big and they refuse my win. I've spent days and days chasing this it's caused me so much stress honestly please fine a better game site with better reviews.
Willie
07 April 2023
Comment from uk.trustpilot.com
Stil waiting on withdrawal since Monday haven't received anything yet they said it's paid out but nothing. Don't know anymore if this is scam site or what.
Nitish Taneja
07 April 2023
Comment from uk.trustpilot.com
My all balance deducted on while placing bets but all bets rejected automatically and balance not receive back. Now when i open some games in application it show pending bets but balance not shows and show technical difficultly also.my game account id is SAINATH888.nobody response correctly and my game session in 1294306496
naga
07 April 2023
Comment from uk.trustpilot.com
I gave for withdrawal even after 2 days I am yet to receive it.in bet365 I receive in two hours compared to Bet365 you people give fewer odds and the payment is the worst i have everseen
David Peters
07 April 2023
Comment from uk.trustpilot.com
Absolutely no way to get a hold of this company! Phone line doesn’t work, email support doesn’t work, and live chat doesn’t work.Any suggestions?Please give me a email address that is looked at by your company. I would like to get my account opened again. Please give me the means to communicate with you.
Chris
07 April 2023
Comment from uk.trustpilot.com
I attempted two withdraws one on December 27, 2022 for $600 and another on January 3, 2023 for $500. I never received any money, they tried to tell me that it was sent to a MuchBetter app. When I provided a statement of my MuchBetter account showing no money deposited they said the issue was on their end. I’ve been trying to deal with these people through online chat bots because they don’t have a telephone line you can speak to someone, go figure lol.Delete this app and tell everyone you know it’s a scam. They will not send you your money.
MG
06 April 2023
Comment from uk.trustpilot.com
Absolutely terrible! There is always an issue. My husband and I played on his account last night because I had previous issues with my account and refuse to use them again. After we played for an hour or so we added more funds using my credit card and won back our money plus an extra $100. Being up we withdrew the funds and found out today that we can not use my credit card on his account and lost our winnings. Why did you accept the funds in the first place! We played for over 2 hours and nothing! Always an issue and I am done with this site! Terrible!!!
Johanne Conquest
06 April 2023
Comment from uk.trustpilot.com
And so the utter incompetence continues !!!!!I have used RESOLVER to try to find a solution. Eventually an “manager” suggested I formalised my complaint using a dedicated complaints email (must get quite a few !)I did as instructed by their “manager” and the complaint was bounced back because my email doesn’t match the email on their account !I have been instructed to change the email in my account to match the one I currently useHere’s the rub - they’ve BLOCKED the account so how the hell do I update the email address ??LIVE CHAT is utterly useless so is certainly not equipped for this particular issue So unfortunately staff who style themselves “manager” are as useless as the ordinary folk who work in Customer ServicesAVOID - as with everything in life it’s great until something does wrong . The stability of a company is measured by how good their customer services reacts when things go wrong - BETWAY is woeful !!! AVOID THESE TIME WASTING SCAM MERCHANTS at all cost !!!
Rajesh kumar Sharma
06 April 2023
Comment from uk.trustpilot.com
Bet way is Full Frod,I opened an ac and submitted 4000 rs the utr is 309581255268 to hdfc ac of mr dharmeshbhai Jashvant bhai kano on 5 th of april 6.30 pm and it more then 24 hrs my ac is showing 0 balance after 24 hrs. Custommer care mail says pls go through Faq page and chat say we will see and then chat goes off.What a cheater company operating will spk to cyber cell.
Siphiwo
06 April 2023
Comment from uk.trustpilot.com
Useless yall don't respond to any of my emails, sent emails back in 25 March still today no response, I've contacted them multiple times and they keep telling the same thing and that "we will fix it don't worry". It infuriating aaaah??My account was locked when i asked them to unlock it they were like "Sorry we can't unlock because it Locked" like really i know it locked just open it?♂️????Then they said i should try opening a new account and i did that, i was unable to open it, then they said i should wait for 24 to 72hrs i waited patiently still nothing has happened, i can't open any account with betwayWell am gonna say worst customer service ever?just utterly bull***
Claire
06 April 2023
Comment from uk.trustpilot.com
DO NOT USE THIS COMPANY THEY WILL STEAL YOUR MONEY AND DATA, I HAVE SENT MY DOCUMENTS 3 TIMES AND THEY KEEP ASKING FOR MORE AND MORE AND WONT PAY ME MY WITHDRAWAL! ITS NOW BEEN 2 WEEKS OF BEING TOLD 24 HOURS!!
Anon
05 April 2023
Comment from uk.trustpilot.com
Have over £500 in winnings yet no sign this in my account.Completely unable to contact customer support via phone as answering machine states reduced staff due to Coivd ????So slow to respond via email and getting nowhere at all.Im going to have to go to UKGC with this.The online chat is useless to.Definatly play elsewhere where you can actually get what you have won shocking.
George
05 April 2023
Comment from uk.trustpilot.com
My Withdrawal transactions have gone missing on the site, last seen pending but there is no evidence of these on the app. HELPNo contact number No live chat options unless you want to speak to a robot.Very poor
Serg
05 April 2023
Comment from uk.trustpilot.com
I still haven't received my withdrawal from February. My account has been locked, I have sent in all the requested documents and I can't even sign into my own account.They are holding my money as well as my winnings. On March 27th they sent me an email requesting a selfie and my ID again, I provided this and still no progress with the verification of my account.
Mary
05 April 2023
Comment from uk.trustpilot.com
I wouldn’t bother using Betway. Since I joined my net losses are £1700 I opted into a few promotions but they are terrible. You spend over 500 get 30 10p spins and a £5 free bet. The daily spin wheel never wins. When you ask for some form of redress you won’t get it. Far better websites that reward players.Best to stay away.
Santhosh
05 April 2023
Comment from uk.trustpilot.com
Fake app I have deposited amount in this app and later on its logged out and once again I logged in its showing login error... Their is no proper customer care who can response for the queries
Ashpandit
05 April 2023
Comment from uk.trustpilot.com
Iam not sure what is wrong with Betway so much harrasment . Its been 5 days i have not got my withdrawl in my account . I tried contacting live support atleast 20 times they put me in queue with number 150, 133 etc , and they automatically disconnect me so i can basically never reach to there customer support , tried contacting support team, responsible gambling team , manager , verification team and absolutely everyone more than 20 times but no response from anyone .looking at the reviews of people iam not even sure if iam going to get my money or not. I want to know what is our fault , just because we used Betway we should be penalized . you go to any other site withdrawls on some are even immediate but when it comes to Betway we have to keep pleading you for our own money and we dont even know if we are going to get it or not .
Lee Gillingham
05 April 2023
Comment from uk.trustpilot.com
0 stars! Scammers!!! I have deposited money that’s left my bank and not showing in my Betway account!!! Awful customer service and number is not working to call. Absolutely shocking site. Thieves. I am reporting these to the gambling commission
Stephnie Young
04 April 2023
Comment from uk.trustpilot.com
I made a deposit of R100 onto the betway account, and spoke and send proof of purchase or deposit waiited on a queue for more then 30 minutes and spoke to a guy on the call and he hang up on meLike honestly the worse experience in my life.
Siyabonga
04 April 2023
Comment from uk.trustpilot.com
So on friday i did my bettings on live games and i won ..when I went to withdraw there was no money so i tried chat bot and did not help ,decided to call after calling i was told that the game has already started when i was betting so told them to refund me my betting money they said ok give us your banking details so we can transfer money but you will receive it on monday ok then ....sunday night i was working and then on lunch time i decided to check my balance on my bank account i couldnt log in and i called the bank ,they told me that there where deposits made from my acc to betway all my money gone .... only to find that It is 00.0 and I had 35k ,I did not make any bets and when i tried to log in on betway i couldn't it told me i have entered wrong password...i called betway and they say they never received any money so i tried to reset my password only to find out ther where bets made without my acknowledge....i wanty money
Steven Pearse
04 April 2023
Comment from uk.trustpilot.com
Absolutely fantastic betting site full contact never a problem always email back when they say I’ve not been paid my withdrawal since the 5th off march but said I’ll get my money in the next few days
Louise Mason
04 April 2023
Comment from uk.trustpilot.com
Didn’t get my winnings, deposited first deposit by bank transfer as the card link wouldn’t work. Didn’t get the promotional sports bets or the promotional free bet of £5 for betting on man city v Liverpool. Winnings saying complete and paid but no money paid into my account. Customer service chat bot useless. Keeps on telling me I have my money, which I don’t!
Willie
04 April 2023
Comment from uk.trustpilot.com
I'm giving it 3 stars because the support team is helpful I did struggle with my proof of address for a while but. The support told me I'm verified. I'm made a withdrawal on Sunday hopefully everything will go well and I'll receive the money. I'll update once I receive the money.
Brenda
03 April 2023
Comment from uk.trustpilot.com
Lost my last 2 deposits! Spend hours trying to get ahold of anyone on chat, every time I try. Non response to emails even the emails my payment provider sends them looking for my missing deposit money. Extremely LOW betting limits on most games. Totally the worst casino support I have ever dealt with in my many years at online casinos. They totally DO NOT CARE about their players. I want my missing deposit money and that will be the last deposit they will ever be seeing from me!!! Total lack of support when needed!!!
Mark
03 April 2023
Comment from uk.trustpilot.com
Absolutely awful they don’t do what you ask them amd when you call there phone number they give you some dribble about due to COVID-19 rubbish. So you cannot get hold of them and when you have forgot you password I have asked for send password reset amd numerous times over the last two weeks amd nothing. And how are they using COVID 19 as an excuse amd trying to hide behind it still BETWAY the world has moved on AVOID AT ALL COSTS
Link
03 April 2023
Comment from uk.trustpilot.com
In a world with so many options, one should be committed if they choose to give a single dime to this travesty of a sportsbook. The sooner they fold, the better the betting landscape will be
kevin dickie
02 April 2023
Comment from uk.trustpilot.com
SCAMM!!!! Deposit was declined even tho i used the same debit card over a year and made deposits over 1000$ (made withdrawals for about 15k) never had issues with them but i recently first tried to deposit 150$ Got "declined" (money was taken out of my account by betway still) i tried a second time (even had to verified by visa with text) they said declined again but money was AGAIN took from my account so now im -300$ and they dont answer & i have to dispute as fraud.. sucks to see they're crawling under lawsuits and now have to scam their users.. lol
Mobassir
01 April 2023
Comment from uk.trustpilot.com
My UserName:mob1065Complain No's:1)Betway Support Reference Number:00023284349502)Betway Support Reference Number:00023284352943)Betway Support Reference Number:00023284544224)Customer Complaint – Receipt Reference Number:00023284544215)Query Acknowledgement Reference Number:00031540092306)Reference Number:0003830001311Date of deposit to present date: 15 November 2022Your banks name: Airtel Payment BankYour full name:Nizamuddin Jalaluddin KhanYour full address:Lallu Bhai Compound Near Tata Nagar Mankhurd 400043An explanation for the deposit made from a third party bank account:- My Friend Say Me About Betway Tell me To Register Then I Have Register.When I Have Go to Deposit Page I Have Insufficient Fund In My Bank Account That Why I Ask My Friend To Pay It By Ur Gpay And I Will Give U Cash ..That Was The My First Experience In Betway App That Why I doesn't Know About Rule of Betway Deposit......Dear Sir,Its Humble Request And Say to Sorry For My Mistake Please Refund My 2500 Rupees In My Friend Bank Account As soon As Possible.....i am assuring that this is my first an last mistake i have done later i am not do this....Its Request Sir Please Refund My 2500Rupees.... Also Please see Following Attachment I Have AttachedStill not received refund or any response
Anonymous
31 March 2023
Comment from uk.trustpilot.com
Have been trying to contact them for months, e-mail is not operating it says this when sending them an email, love chat no agents been trying for months. No way to contact them!
Albert Thomas
31 March 2023
Comment from uk.trustpilot.com
Scam! They asked me to send my ID when I requested my withdraw. I said that my account is already verified. Don't use this site because you will get difficult to withdraw your money.
Laith Anton
30 March 2023
Comment from uk.trustpilot.com
I have requested a withdrawal using interact etransfer. I have not received a PASSWORD! I have contacted them 4! 4 different times and each time they tell me the same thing!We have escalated it, wait 72 hours and NOTHING GETS RESolved!!
Glenna Corrigan
30 March 2023
Comment from uk.trustpilot.com
This company can improve by being honest! They are thieves. I put in for a withdrawal on March 13/23. Don't have it yet. Keep telling me to use the same account which I deposited with. I do and I have. They can take your deposit but refuse to give you your winnings. This is theft.
Aarmani Gahlot
30 March 2023
Comment from uk.trustpilot.com
App is fraud.. I have deposited money and now it's been 5 months they are not giving back always have excuse
Sharon
30 March 2023
Comment from uk.trustpilot.com
I am on a lot of good sites,this is not one I wish I would of read the reviews before depositing,spins glitching very slow very poor spins waste of money they only take I’ll be returning to my other sites this one is disgraceful
prudhvi krishna
12 April 2023
Comment from uk.trustpilot.com
All i faced two issues from past 4years 1). If payment deducted but not credited into your account we never gets customer support to solve the issue neither customer care number working neither live chat neither mail reply 2). All of a sudden they will stop your account and they will ask you to verify indian style of id proof they wont accept Because of this i faced so many problems So rating 1for the things i faced
All i faced two issues from past 4years 1). If payment deducted but not credited into your account we never gets customer support to solve the issue neither customer care number working neither live chat neither mail reply 2). All of a sudden they will stop your account and they will ask you to verify indian style of id proof they wont accept Because of this i faced so many problems So rating 1for the things i faced