Betway PLAYER REVIEWS(5008)
mac king
29 March 2023
Comment from uk.trustpilot.com
last December I won on this site and I didn't receive my withdraw so I contact them and they told me to provide Valid I.D and Bank Statement so I send all they need it and told them I need it for Christmas so yeah they send it my money. But I won again January and steal not receive my withdraw I contact them and they want me to provide again a Documents to update my Payment Method but not only Valid I.D and Bank statement They want me to provide Void Check and SIN Number but I didn't give all of my identities. I mean deposit Money no problem if you withdraw you can see the problem you need to provide so many things before you receive your withdraw
Iwan
29 March 2023
Comment from uk.trustpilot.com
I wanted to withdraw. I've sent them all the documents they requested. Nothing happend I've phoned them spoke to them and all they say is they will give it to the manager. Its +- 4 months now and I haven't heard of anyone or seen my money. YOU GUYS ARE USELESS AND THIEFS
Lokanadha Allaparthi
29 March 2023
Comment from uk.trustpilot.com
Hello Bank Team @Betway.com What has been done to trace where my UPI BANK DEPOSIT of Rs 5000 has gone without getting credited to my : alpkumar/betway.com account?I have given you EVERY PROOF to show you that Rs 5000 were deducted from my Union Bank Of India account on : 28 Feb, 2023, 13:14:02 / 12 Digit Number of my UPI Transaction : 305913491232UPIAR/305913491232/DR/MUKESH K/NA/mukeshkumar.392 Please credit the money into my : alpkumar/betway.com account OR please refund it immediately into my Union Bank Of India Account from where it got deducted.Thank you.Yours sincerely,Lokanadha Allaparthi
Andrew Lampshire
28 March 2023
Comment from uk.trustpilot.com
Worst betting site in the world. Compared to skybet and paddypower it rates minus 10.
Amjad Darraj
28 March 2023
Comment from uk.trustpilot.com
Username: DarrajA7I had an ongoing verification required. I sent all documents requested and kept trying to figure out where my $1747 withdrawal has been, kept on trying to get an update and all I kept receiving was an "Operations team are on it", after 2 weeks of that my account was locked and no explanation as to way, and all the withdrawing are gone I believe, I am trying to get in touch with them and resolve this issue, but terrible communication with customers. I do understand as a big company it's hard for them to give feedback however this is not the way to go through it and I hope I hear from them soon.
Stephnie Young
28 March 2023
Comment from uk.trustpilot.com
Honestly deposit money into my account and nothing reflects via betway capitec.On the chat queue and still waiting
Přemysl Stanek
28 March 2023
Comment from uk.trustpilot.com
Stay away from this company! When you start depositing and betting everything is ok. Once you want to withdraw your winnings or even deposited money the problem starts. After a week of my first deposit request nothing happened, so I have to reach their support. which is even not always working. I've been told to provide further verification documents. So they are not even going to contact you, that you need to provide something. You have to do it. I provided multiple verification documents 3 times and they still have some problems and do not want to process my withdrawals. I tried to contact them via Resolver. Hopefully, I will be able to get my money back from them.
Johanne Conquest
28 March 2023
Comment from uk.trustpilot.com
Betway. Can you ask one of your customer service team to take the time to bother answering my questions submitted via RESOLVER?It would be really useful if you could send me a final resolution letter so I can escalate my complaint to an independent body. I can wait the 28 days (your ploy is not to answer my questions and hope I give up - no chance !!!) - my complaint is inevitable and your unwillingness to engage speaks volumes especially in lights of todays news about the fines issued to William Hill for similar behaviour
Mithun Amaravathi
28 March 2023
Comment from uk.trustpilot.com
Mithun198716 Deposited money on 27th March still it's not reflected in betway..i mailed statement also..please resolve it
Sean Willoughby
27 March 2023
Comment from uk.trustpilot.com
Been with them two weeks, am a whole £50 up which is nothing yet they have restricted me. Slow website...slow customer service and don't like people winning. Leave them well alone.
Steven Pearse
27 March 2023
Comment from uk.trustpilot.com
If you could do the decent thing and contact me about my withdrawal you can’t keep ignoring customers I’ve sent 10 emails about my withdrawal and I’ve had no response you are committing a crime by hold money that’s not yours
customer
27 March 2023
Comment from uk.trustpilot.com
THE WORSE SLOTS IN THE WORLD.£92 gone in 11 minutes on 60p stakes.No bonus and dead spins.I'll never give them another penny. Do not play here.
Sbusiso Ndlovu
26 March 2023
Comment from uk.trustpilot.com
I'll never ever deposit money via my banking app, it's been 3 days since I deposited funds into my account but it's not reflecting. I've been told with the chats that it will reflect into my account after 48 hours it's almost four days and no funds into my account. And I made an instant payment, I had to pay more bank charges for that transaction
Beenish Yasir Butt
25 March 2023
Comment from uk.trustpilot.com
Where are my funds. So unprofessional and unethical betway is. Why deposit in 1 minute and withdrawals after my death or maybe not. 0001826001365
Mr Stuart Peters
24 March 2023
Comment from uk.trustpilot.com
Please avoid using this company. No customer service to speak of and very slow to reply to any service issues
Liudas Vaicechauskas
23 March 2023
Comment from uk.trustpilot.com
Hello, unfortunately, I have the same issue again and again. I've tried to make withdrawal several other ways as paypal, but I am not able to make a withdrawal due to: "you need to make deposit with this method before you can withdrawal to it". My account is in Lithuania, and we do not have some required information (some codes, that you are asking for), thus I can not trasfer to my other account.I made a deposit from my personal bank account for a few times, but still I can not make withdrawal in the same account. I already sent a few emails to verify team with required documents (Bank and paypal Statement in PDF format, that shows your account details, name and address; Proof of identity to verify that it is you updating your preferred method of payment.; Bank and paypal account details.), but still nothing. I'm very disappointed your services. You are keeping my money freeze for a 6 months. Is this even legal? Looking forward to hearing from you as soon as possible. Hope you will finally fix this problem. If you can't help my please give my contact who can help.If you are not able to make withdrawal to my bank account, I can also provide you my paypal, skrill or any other account.6 months same problem.And you ignored my.
Matthias Sandler
23 March 2023
Comment from uk.trustpilot.com
Username Sandlerw114Played after a long time deposit and withdraw 10 m later my account is selfexcluded with no chance to contact customer support !! Where is my money
Lokanadha Allaparthi
23 March 2023
Comment from uk.trustpilot.com
After waiting for almost a month now the Betway.Com customer support informs me that they have escalated my missing UPI Bank Deposit of Rs 5000 to their Banking Support Team!But as usual no action has yet been taken by Betway.Com to either refund my Rs 5000 or to get it into my Betway account.AND this is not the first time this sort of UPI Bank deposit delay happened to me. The same old problem seems to recur many times for whatever the reasons!Betway has a great user interface, in their wonderful website, and their betting odds are competitive, but unfortunately their UPI Bank Deposits, and their Customer Support need to be streamlined urgently especially for us Indians!Mera Bharat Mahan!Thank youLokanadha Allaparthi
LED666
23 March 2023
Comment from uk.trustpilot.com
Ive only recently joined Betway, and my experience has been very good. I've withdrawn already, and the first one came through after 12 hours. The second one after 3 hours! I'm extremely happy with the Site. The platform is really easy to navigate around, and I think the odds on most games better that of all other major Betting companies.I did read some reviews before joining, and I can only say my experience so far has been a pleasant one. Don't always follow reviews and let them put you off joining. Thanks, Betway (FST12345)
Serg
23 March 2023
Comment from uk.trustpilot.com
My username is sergbetwayPlease unlock my account and respond to my emails.I need the proof of address that I sent in weeks ago verified and my withdrawal completed..I have filed a complaint with eCogra as Betway is not communicating with me.
Jaime Anne Peters
23 March 2023
Comment from uk.trustpilot.com
I withdrew 5k with Betway Canada over 24 hours ago, for the 24 hours under “pending withdrawl” it said “submitted.” This morning I go on my profile and check the status of the withdrawl and I get an “error 500.” I tried to call them, the number doesn’t work anymore. I tried to email them, I get a reply saying they don’t monitor the email anymore. I tried the chat, it’s a robot and you can’t speak to anybody and you get nowhere on the chat. It’s absolutely useless. How can you run a casino and a customer is not able to speak to anybody at all??? Then to top it off, I’m finding hundreds of crappy reviews now and people calling them a scam.
joe hugill
22 March 2023
Comment from uk.trustpilot.com
It's a shame you cannot award 0 stars as this company is a complete sham...You cannot contact the by phone or email and there "live chat" facility on there website never worksThey take your money like every other online gambling site but as soon as you win anything they settle the bet as "lost" and then you cannot contact themDO NOT USE THEM AVOID AT ALL COSTS
Scott Brown
22 March 2023
Comment from uk.trustpilot.com
Exoecting a free bet i had an email off you saying i would recieve a 5 pound free bet for withdrawal issues thisbwas last week and still notnrecieved it
Steven Pearse
22 March 2023
Comment from uk.trustpilot.com
They have now closed my account and told me I’m not getting my money ???PLEASE PLEASE STAY AWAY FROW BETWAY THEY ARE SCAMMING PEOPLE OUT OFF THERE MONEY yes you have contacted me but what about my money
Johanne Conquest
22 March 2023
Comment from uk.trustpilot.com
Please read my previous reviews to see the full detail of my experience . Please also note I’m a verified reviewer .PLEASE NOTE- they left a reply on my last review claiming they couldn’t find my account. The same day they replied via RESOLVER quoting their T/Cs to justify their action of closing our account and confiscating £500 of funds. So which is it BETWAY ??- you can’t find my account or you’re throwing around T/Cs about an account you can’t find ???I have now started to escalate my concerns using the complaints intermediary RESOLVER. I laid my concerns out in a considered step by step manner for ease of reply and asked them to explain their actions - NO RESPONSEYou ask me to use your live chat ? - it’s a BOT and YOU HAVE CLOSED MY ACCOUNT so how the hell am I supposed to contact you via the app you utter fools ??? They are happy to use their T/Cs to raid their customers accounts but not so willing to measure their own conduct against those T/Cs BETWAY continue to justify their action using their T/Cs but have been, by their own standards accepting money to top up my account in contravention of their own T/CsA wager is an agreement - if your happy to accept a wager then you should do the decent thing and pay out when you lose. It’s a contract if trust and you have broken that trust !
Kp
21 March 2023
Comment from uk.trustpilot.com
I won 10k withdrew it, waited 10 days and they said my deposit wasn’t the same as my I’d with it was only thing different was my middle name in my id and not on my bank card. So I waited sent bank statements still nothing and I tried to access my Betway account and it says locked. Worse platform ever almost no customer service
Marek
21 March 2023
Comment from uk.trustpilot.com
Withdrew fom Betway Ontario 550 dol on March 13 and still money has not arrived in my account Its impossible to get in touch with anyone from their customer support How can they be getting away with this ?
Prasoon katiyar
21 March 2023
Comment from uk.trustpilot.com
I have requested withdrawal money from betway..but it's almost 12 hrs and stucked withdrawal submission stage..no new update...this is frustrating..kindly resolve this..the mailed me after this review for time frame of 24 hours now it's more the 28 hours no update yet
Aden Karthak
21 March 2023
Comment from uk.trustpilot.com
Pathetic and worse customer service. I had deposited 2000 INR and still not credited to my betway account.UPI transfer to KS CArgo from aid3n1 on 4 March 2023 still nothing
Mark
20 March 2023
Comment from uk.trustpilot.com
Awful site give my email as forgot password and continually it bêbera gets sent AVOID AT ALL COSTS and ended up opening. Anew account with Bet365 was far easier
Merna
20 March 2023
Comment from uk.trustpilot.com
I can't request a withdrawal from 4 march till today as they never reviewed my documents, Keep away from this scam site and I will take that further as I hate to be used like this and there are enthusiasm towards me
Bruno
19 March 2023
Comment from uk.trustpilot.com
MY DEAR INDIAN BROTHERS, please stay away. Betway gobbled up my INR 50k more than 3 months ago and still doesn't bother to resolve or return my money despite submitting all documents and information as requested. They make it unvialble to keep chasing them since the only way is to reach them is via email or chat were you have bots giving standard replies. Because of UPI transfer mechanism you won't have enough data for the banks to help you expressly.
nash sam
18 March 2023
Comment from uk.trustpilot.com
Made deposit of 9000 INR which was made in the month of 17th Jan and shared bank statement multiple times. It's been more than 2 months now and no clue of customer money. Mental torture.. No proper support.
Paul
18 March 2023
Comment from uk.trustpilot.com
I had one winning weekend during football season and then on the following Monday they began limiting my bets to a $20 maximum! I’ve heard of corporate greed, but this is a whole new level of greed. Would not recommend Betway.
Mr Endijs Bekmanis
17 March 2023
Comment from uk.trustpilot.com
Hi Jamie..!I had it same problem.i deposited after 3 am and I had taken 70 pound but they don't added to my account.i contacted them but they just had all kind of excuses. They tried to say me, iam lie to them but I sent them all proves and nothing change.this is not right
Sagar Hn
17 March 2023
Comment from uk.trustpilot.com
Fraud Betway...please avoid this website....they are looting your money....Deposit and with draw both have problem.....simply they will deduct your money.... please avoide...you can't contact them...for live chat minimum it will take 10 hour time....if anybody below 10 house can sit infront of system or mobile...
Gary O’Rourke
16 March 2023
Comment from uk.trustpilot.com
Terrible waiting for my funds to withdraw since yesterday nothing coming at all waiting in a queue all day and getting through to know oneTerrible site I thought they where genuine obviously not
MRSKAYELDAKIN
16 March 2023
Comment from uk.trustpilot.com
deposited 20 won 60 withdrew 50 site says this money has been paid yet it is not in my bank account tryed to find out why but get no help email address doesnt exist or isnt used when you do find it just an altermated response to confirm they wont read your messag live chat is joke! no real person on it the chat bot doesnt even give options it gives u 1 choice wen u click it it pretty much goes so issue solved and closes what an absolute joke! i have used other sites and no other site takes days to withdraw money many pay winnings with in a few hours!!!! i finally managed to find how to submit a complaint though i remain unconfident that this will get me any where as others have said after this they just cancel your account to stop you contacting them utterly useless
Ajit Tiwari
16 March 2023
Comment from uk.trustpilot.com
Made deposit of 52,100 and shared bank statement multiple times. It's 20 days and no clue of customer money. Mental torture.. No proper support.
jamie
16 March 2023
Comment from uk.trustpilot.com
Made a deposit on this site on Friday early hours. The money has been taken from my bank account but they have not added it to my balance. I have emailed and been on chat numerous times and still have not been contacted or funds added. It should not take nearly 7 days for this to be resolved. I have been patient but the lack of communication i have received on this has been dreadful. Something like this should be dealt with as high priority.
Serg
16 March 2023
Comment from uk.trustpilot.com
Please verify my account and let me withdraw my money.. sent ID and proof of address weeks ago and was told my account would be reviewed. This is my 3rd review left on Trust Pilot, having to talk to eCogra about this now.
KZ
16 March 2023
Comment from uk.trustpilot.com
I would give betway 0 stars but no option is available hence the 1 star.I have been a betway customer for a number of years,on Friday the 10th at 03.56am I made a deposit for £300 but this did not reflect on my balance,the money had left my bank account.The only option to contact them was to wait for 9am for live chat as there email and phone line is not in use. Live chat advised me that there's an issue and the money will be credited within 24 hours, 24 hours came and another agent said please send proof of payment,done so and another 24 hours later agent advised the banking team is looking into it,then another 24 hours later was advised our Banking Team is working hard to resolve this.I have contacted everyday since and get told the same thing again and again.My deposit will never be seen by me again,truth is betway is now running a scam site,UK gambling commission don't really care hence why betway get away with it.Please don't deposit otherwise you will be next, my account will most likely get closed or suspended judging by past reviews but I will not stop chasing my £300.Please don't gamble with betway,they will either keep your deposit or delay your withdrawal.Live chat advisers are just robots and to be fair to them it's not there fault,its the people higher up who are doing all this.Please please avoid.
Joshua Pinder
15 March 2023
Comment from uk.trustpilot.com
Can’t get through to a single person on the group chat. Just automated rubbish. PayPal withdrawals don’t take 3 days to process. Money has been confirmed for the release 2 days ago and still nothing in account. Why are betting companies so quick to take your money but take so long so give back AFTER account is already verified.
leonn hess
15 March 2023
Comment from uk.trustpilot.com
Be absolutely honest iam very upset...I deposited twice but nothing showing on my account ,they took money from my bank but don't show on my betting account
Alan McDonnell
15 March 2023
Comment from uk.trustpilot.com
Won 1080.00 then you temp suspended my account the 6th of March I've been in contact since and have same bull excuse of there is some one reviewing the account and get no where ,it's pure fustrating dealing with ye,thanks for robbing 1k off me
Garry Saran
15 March 2023
Comment from uk.trustpilot.com
Literally the worst don’t waste your money with them u will never get your withdrawal money back and the laziest operations team
Mary
14 March 2023
Comment from uk.trustpilot.com
Signed up to Betway today thought I’d give them a try deposited £60 and I’ve get two pending withdrawals from the horse racing and games totalling £610. I like the lay out, love casino and range of games but the only bad thing about this casino is the withdrawal process. Most casinos do instant withdrawals these days but with Betway it is still 2-5 working days which is behind the times. Overall positive experience.
Resham
14 March 2023
Comment from uk.trustpilot.com
BETWAY ARE STEALING PLAYERS WINNINGS! I HAVE A WINNING BET WHICH HAS STILL NOT BEING PAID. I HAVE SCREENSHOTS OF PROOF BUT THEY REFUSE TO PAY MY MONEY!!! THE CUSTOMER SERVICE IS ALSO PATHETIC! I DONT WANT TO HAVE ANY PRIVATE COMMUNICATION WITH BETWAY. ALL COMMUNICATION MUST BE LIVE FOR EVERY PERSON TO SEE WHAT YOU GUYS ARE DOING TO PEOPLE!
Mr Endijs Bekmanis
14 March 2023
Comment from uk.trustpilot.com
honesly i was happy when i open account in betway i gave good review,but know people please think where you spend your money,because i deposited 2 times last week and they didnt credited money to betway account.they took it from my bank account but didnt credited to beting accout.i think thats criminal...i lost my 70 pounds but i just want when other people dont make it same mistake..this site are fake scam .think before you make a deposit
shivakumar mandaloju
30 March 2023
Comment from uk.trustpilot.com
Hi sir this is .....Shiva kumar.I have an account in betway with the username of .....shivakumarmandalojuFew days back i made a deposit.....(10,000) by using upi method.The money was successfully deducted from my bank account and its not credited to betway account. I contacted all your betway team via live chat. As per your team asking i am clearly sending bank deposit proof with statement and all.can you please check it once and please credit my deposit as soon as possible * Note: Deposit not returned to my bank account.Name: shivakumarmandalojuDate of deposit:02/03/2023Deposit money:10,000Using method:UPI method.UTR :306184999591
Hi sir this is …..Shiva kumar.I have an account in betway with the username of …..shivakumarmandalojuFew days back i made a deposit…..(10,000) by using upi method.The money was successfully deducted from my bank account and its not credited to betway account. I contacted all your betway team via live chat. As per your team asking i am clearly sending bank deposit proof with statement and all.can you please check it once and please credit my deposit as soon as possible * Note: Deposit not returned to my bank account.Name: shivakumarmandalojuDate of deposit:02/03/2023Deposit money:10,000Using method:UPI method.UTR :306184999591