Betway PLAYER REVIEWS(5011)
Bock Sandy
11 December 2022
Comment from uk.trustpilot.com
I played on this site from Canada and using my own money and refusing "Bonus" money i actually won 16KBut after now 4 months of trying to get my winnings they ignore and ignore want this and want that, they want me to prove i own the debit card i used for them to send me my winnings. They took my money from it but wont give it back this company so disappointing.
RatingsJim
11 December 2022
Comment from uk.trustpilot.com
Betway recently raised their minimum withdrawal limit to 5000 in India. This used to be 1000, which was way more feasible for someone that bets low and wins low. With 5000, it'll take forever and countless bets of winning and losing.On top of that, as soon as you are closing in, they'll again increase the limit to 10000 or higher. Might as well make it 1 million to lul users into risking more. This way you'll ALWAYS be chasing. Now, your money stays stuck till you get to 5000 or you could just stop playing and forsake the money lying in the account.Either way, this was a low move. SHAME that global brands like Betway can exploit consumers and get away with it.
Palle ramesh
11 December 2022
Comment from uk.trustpilot.com
My deposit 5000 amount almost 50 days completed still saying under review under review wt the hell is reviewing and I am asking in chat they automatically put my account into self exclusion-plz give my amount back
Sumit Chauhan
11 December 2022
Comment from uk.trustpilot.com
I wrote a review last time to which they replied me that they have received my documents and will be taking care but after that again nothing happened.... They never give you your refund... Whenever I chat with them they clearly say that can not give any time frame that when I will get my withdrawal.... Such a Scammers
R Mason
10 December 2022
Comment from uk.trustpilot.com
It's shocking and does not even deserve 1 star. I never win on the Slots. All I want is to be entertained and win from time to time. It's impossible to win on Betway. They pay you in the beginning and then it's all downhill from there. Save your money people... don't let them take you for a ride too!!!
Sumit Bhandari
10 December 2022
Comment from uk.trustpilot.com
Have deposited 2201/- inr on 3rd of December and still there is no answer for it all the agents say its under review and one of the agent told your funds will be credited in 9th of december but yesterday again i had chat with agent she was on the same page what the very first agent advised me its under review, why they give false statements,so pathetic they are
chandan boini
09 December 2022
Comment from uk.trustpilot.com
This is in reference to my previous complaint regarding my deposit. I have been following up with betway multiple time and get the same response everytime.Their support system is the worst and specially their banking team. Don't trust betway and they do nothing for you.
Matt Pritchard
09 December 2022
Comment from uk.trustpilot.com
I have been waiting TWO months for payment and received every excuse under the sun. Just this week I've emailed Betway twice without response after responses stopped. I feel like I'll ever get the money owed to me. A very poor customer experience.
ROACHBOY SLIM
09 December 2022
Comment from uk.trustpilot.com
You guys need to figure out your withdrawal system, I’m not waiting 2 weeks because you can’t withdrawal my money into the account I deposited from, then Interac sends me the passwords for the withdrawals after being told to do Interac instead…. BOTH passwords were wrong. Now it’s gonna take a full week to put it back in the betway account and bring it back out . Everyone should just switch to mgm this company purposely does this so they can hold on to more capital and keep you playing. Very scummy way to run a business . Betway I want my money
Deepak Khatiwara
09 December 2022
Comment from uk.trustpilot.com
Today is day 10th but still waiting for your so call review???? I don't know what review your doing I'm not asking you to bring moon to me..i just wants my deposit to be refunded..... please provide me with your customer care number or CEO number this is too much
Deepak Khatiwara
08 December 2022
Comment from uk.trustpilot.com
Fake fake fake site I have deposited 500 each but both my deposit was not credited and worst Worst customer care....after 9th day they rply same thing under review plz don't waste your hard earn money
Jada Hyde
08 December 2022
Comment from uk.trustpilot.com
SCAM ALERT! I have been waiting 8 days for my money to be deposited to my account after speaking to about 6 different agents who were of absolutely no help, telling me the same thing with no resolution. The agents are very contradicting. I’m deeply saddened that I have been given the round around when I am suppose to withdraw my money . Why are there restrictions for withdraws and none for deposit ? Even after sending in bank statements and ID they’re still restriction. I’m so exhausted having to go through all of this for my money with no proper resolution or time frame to resolve this matter. I couldn’t even speak with a manager or have the matter escalated. And I have proof of the chat to show how unprofessional these agents are and how much of a scam this company is.
Erik YZ
08 December 2022
Comment from uk.trustpilot.com
I deposited 1000 CAD to Betway Canada account, then they closed my account and don't give back my money. I haven't even placed any bets yet. I have emailed once , no response. Live chatted 4 times, every time I need to explain my situation over and over again, always asking for different documents and not trying to help. It is my money that I deposited to Betway, I don't understand how difficult it is for them to investigate and return my money back to me !!! Be really careful with this company.
Dillon
08 December 2022
Comment from uk.trustpilot.com
The worst customer service, deposited funds and it's not reflecting...customer service agent was having an attitude with me and then says there is no time frame for my issue getting resolved.
KRISHNA SAI Pulagam
08 December 2022
Comment from uk.trustpilot.com
I won 63700 .i don't need anything from you.stop review my betway account.i don't need any withdrawals . Please stop doing everything.your team was working very hard to scam my withdrawals . already blocked my account.scam scam scam remaining don't like .but betway like doing scam .
Ram Gadhavi
08 December 2022
Comment from uk.trustpilot.com
I am win games but they show that round was lost and also that rounds Didn't Show in my game histroy.One of the worst betting app ever i seen.i am don't get winning amount also i am lost my own bet amount in Pragmatic andar bahar.
Virat Krishna Kittu
08 December 2022
Comment from uk.trustpilot.com
I am news reporter ,i am writing articles on online betting apps .i saw betway is scam .i saw betway was not giving withdrawal and even they scamed huge deposits.when people earn huge money you are closing accounts.i will take this scam towards government to stop fake betting website.particullary betway .
Mahnish
08 December 2022
Comment from uk.trustpilot.com
Prize wheel not working after so many months...I asked for free spins as compensation for their malfunctioning system..they said its not possible..
Joshua Shankar
08 December 2022
Comment from uk.trustpilot.com
i have had the worst customer service rep who was literally helpless with my problem, they weren't listening and offered random solutions not even regarding with my matter, i cant remember the name fully but it was moushabir or along the lines of that. Anyways the problem that i have is that i have been receiving a free bet every week bc of the amount i deposit, but for the past 3 weeks i haven't received any, despite meeting the deposit amount for a free bet, and it always shows me that by showing it in the free bet tracker, and when i pointed this out and requested to talk to a different person they just ended the chat? it didnt even let me save the chat and give the chat a review, so rude like who hires these people, they should not be working and my problem still isnt resolved.
James Wigan
07 December 2022
Comment from uk.trustpilot.com
Fuxking scamming company. Went onto livechat to resolve issue closed chat can't get theough to them robbed my money stay well clear from them.
Raj
07 December 2022
Comment from uk.trustpilot.com
I made deposit of 1000 Rs and yet to credit in betway account. Post speaking to many agents i received the same repetitive answers the banking team is reviewing. I am not able to understand what they reviewing here from last Six days Upon asking to Loop manager on chat the agents says no body available in shift. Very worst service and no timeline is followed.
Santhosh Santhu
07 December 2022
Comment from uk.trustpilot.com
@BetwaySupport I made a deposit of 4000 on 28th November Monday and it was also shown to be successful... I have not received any money in my betway account
Jamie Fozard
07 December 2022
Comment from uk.trustpilot.com
Would be zero stars if I could give zero. Awful company, shocking customer service (when you can get hold of any one) Do not spend your money with this shameful company!!
KRISHNA SAI Pulagam
07 December 2022
Comment from uk.trustpilot.com
I won 63.700 ruppes .why they block my account .by saying silly reason.after one month i received gmail to send the bank statement and ownership proof. I sended to them .but no reply from them .when i am start chatting with them simply telling under review by our operations team.one day they told review was completed by our operations team .why they are not realising funds . please realise my funds to me.
YOUNG
06 December 2022
Comment from uk.trustpilot.com
Made 2 withdrawals from Betway on the 24/11/22 one for £150 and one for £50 they was both apparently paid back in to my PayPal account but only received the one for £150 Contacted live support was given a email to send a copy of my PayPal statement showing that it hasn’t been paid emailed the statement off to get a reply that this email address is no longer monitored received no response and still not the missing £50 withdraw with the withdrawal number of 270875815Very unhappy with the service provided and from looking at the reviews on here not the only one how long as a company do you think you can last when all your repeat customers disappear due to problems and bad customer support
Barunesh Chandra
06 December 2022
Comment from uk.trustpilot.com
I have had the worst experience where I transferred monies to my betway account as per their protocol and it's been nearly a week and my money has not been credited to my betting account where as they claim to credit within 45 mins~ 2 hours. Surprisingly there are no numbers to call for customer support, only a chat which might take you hours to reach one their executives who are utterly clueless and helpless. I have spent hours chatting with 8-9 different helpdesk executives who keep repeating that the banking team is looking into the matter which is now marked high priority. But no resolution till date. No response either to the several emails with all necessary proofs of transaction . Sitting in a different jurisdiction, they feel they can get away with anything without any legal repercussions.
Scott W
06 December 2022
Comment from uk.trustpilot.com
I have been in contact with Betway 4 times through chat and 3 weeks later I still do not have my password to deposit my interact withdrawal. Betway cannot seem to speed this up leading to significant wasted time and effort trying to get my money.
Gaz Smith
06 December 2022
Comment from uk.trustpilot.com
Cant belive I am gonna miss out on 700 quid cause they saying that they can't send the funds to the card I deposited with. Why are they making it so hard. They want copies of passport and banking details I don't have time to do. Does this mean I won't get my money. Gutted
Keri
06 December 2022
Comment from uk.trustpilot.com
I have been waiting nearly 2weeks for a withdrawal that should’ve only taken 3-5days as per the website withdrawl times they have posted. I chose interact as it is the easiest and quickest method. It’s just my email and it’s how I usually deposit but I haven’t received anything even after sending the required documents. I have spoken to support but they keep telling me 24-36hrs. But nothing changes. Any help would be appreciated. I was hoping to see it before Christmas
John Philips
06 December 2022
Comment from uk.trustpilot.com
Spain VS Morocco 90 mins haven't complete the game. I bet for Win or loss not within 90 mins. My bet has been gone when there is extra 30 mins to play again. Do you guys know what does win means. Extra 30 mins is also still under the game f*****k running after money. Never ever spent single money anymore dare new users.
Reddappa Naidu L
06 December 2022
Comment from uk.trustpilot.com
Already 10 days over sir still I am waiting for the deposited amount to be credit card in betway account and already so many mails and chat has been communicated with your executive but no use already I have deposited 45000 and 10000 in Upi mode still your executive asking me to wait for another couple of days to get the exact picture we are losing a trust on betway please kindly look into this and make sure my amount is credited to my account I have very bad experience I am very need of money but still because of your negle agency I have to suffer
Xxxxx
06 December 2022
Comment from uk.trustpilot.com
waste service after so many reviews and follow-up they have not deposited money neither BETWAY account or original payment mode.I wont recommend BETWAY to my friends.
Florenc
04 December 2022
Comment from uk.trustpilot.com
I deposited £520 in betway and I won and the remaining amount is £1800. I tried to withdraw the money and my account was blocked for no reason and they are asking for documents which I sent to all of them but I still haven't received an answer and I think this is a scam even now I have no money to pay rent, stay away from this company
Mahnish
04 December 2022
Comment from uk.trustpilot.com
Disgusting support giving diplomatic answers to avoid the topic.Promotion promising 200 free spins quite a trick.No compensation given for not being able to play prize wheel for sommany months..what about the loss im getting? don't fall for betway its a scam.My username is aksh**** made a mistake writing it.
Hrvoje
04 December 2022
Comment from uk.trustpilot.com
So basically I lost 20 euros at around 3:30PM September 22nd from my bank account but not getting it through to my betway account... Its been more than 2 months since that happened for me to get a reply today from the live support which is mostly made up of automated bots about how there was an error and thats it... Money still no where to be seen. Overall really bad customer support in general and the waiting time for solving problems is way too much. I'd pass this website for any newcomers that are wanting to gamble online.
KRISHNA SAI Pulagam
03 December 2022
Comment from uk.trustpilot.com
I won 63700 ruppes on 22 September.the i kept withdrawals, after 2 days my account was locked due silly reason from them . withdrawal stopped.then after 1 month i received gmail regarding withdrawals ,they asked to send bank statement and ownership .i sended it already 5 days completed.when i chatted they are saying it is under review.when the review completed i don't know .today they are saying you are withdrawals will not come .i have proof they are said in gmail withdrawal are processed.i have each and every proof .
Paul M
03 December 2022
Comment from uk.trustpilot.com
I managed to place a couple of winning bets - now my bets are limited to under £4 - what a complete waste of time.They are very happy to take your money, but if you actually dare and win something, they will soon restrict your account.
Reddappa Naidu L
03 December 2022
Comment from uk.trustpilot.com
I have deposite money to betway UPI method but still now it is not credited to my betway account. now chat option not available to communicate with betway customer care.email say we r not use this mail id in future. It is not Frist time already two UPI method is pending
JOSHUA WATSON
03 December 2022
Comment from uk.trustpilot.com
the customer service here is terrible I spoke with people for over 2 hours trying to get help with an issue and they could only quote terms and condidtions and I had to debate with an idiot over the difference between settled and placed. overall 0/10
Jeff
02 December 2022
Comment from uk.trustpilot.com
Ive been waiting over a week now for two withdrawals which have been completed. Apparently there is now an issue with my payment method but it is impossible to get through to customer services on live chat as the wait is ridiculous. Currently waiting in live chat for over an hour now Have tried their customer support email but this inbox is only monitored for documents! Feels scammy to say the least!
OYEDELE ADAM
02 December 2022
Comment from uk.trustpilot.com
I try to withdraw my money from your betting site since yesterday and the money is debit from my betting account since yesterday they never return my money to my bank since this is not a betting site it a scammer site ????? how can I place bet and I can’t withdraw my money
KRISHNA SAI Pulagam
01 December 2022
Comment from uk.trustpilot.com
I won 63700 Indian ruppes .on 22 september.i withdrawal amount.after 2 days they simply lock my account.silly reason.after 1 month I got an Gmail ,if you send ownership of you .and bank statement.after somedays no reply from them . withdrawal are not given .I am chatting daily but no use
sunndeiep b
30 November 2022
Comment from uk.trustpilot.com
Hello,I have made a deposit of Rs 4000 on Sep 30th. It doesn't reflected in my account still. It has been 2 months.I have been tried contacting Betway live support chat, hell of a thing..whenever I ask they will tell no update still..then whom we should contact..?I have sent bank statement everything for proof..multiple times..no response..even worst..Don't ever trust Betway. Continuosly degrading of trust as a bookmaker..
Lance
30 November 2022
Comment from uk.trustpilot.com
Wanted to close and delete my account. For some reason (probably in attempt to prevent you from leaving) I could find NO information on how to do this in their automated Help & Support pages.So I went onto the chat and was “apparently” next in line. Over 15min later I was still “next in line”.I believe this is a blatant effort to stop customers from leaving, hence the negative review.I will also be contacting the Gambling Commission as they may well be interested in the companies current behaviour.
amala
30 November 2022
Comment from uk.trustpilot.com
to withdraw money betway want my sin numberWe also require the last four digits for your sin please, you can give it on chat and i will provide it to our processing team
Joshua Kennedy
30 November 2022
Comment from uk.trustpilot.com
Well I believe it’s been 10 days now. Was still waiting until 8am this morning and received an email which was a cancelled transfer ??♂️. Seriously don’t understand what’s going on with these guys. I was also told I would receive two emails, one with a code and an actual transfer email. I will never bet here again. I have cancelled the app . Good luck. Hopefully I’m just a rare occurrence but it’s been a nightmare
stephen tague
29 November 2022
Comment from uk.trustpilot.com
Why no customer live support. you are suppose to be a big betting company, its impossible dealing with a stupid automated bot assistant. If people have problems and need some live support you dont provide none.No contact phone number too, you will lose many many customers with lack of no live support.
chandan boini
29 November 2022
Comment from uk.trustpilot.com
I have deposited Amounts on INR 900, INR 2000 and INR 5000 on 28-Oct-22, 02-Nov-22 and 25-Nov-22 and they are not credited to my betway account. I dropped multiple mails and had number of live chats with support team. They always say only one update that "Banking team is reviewing the details". This issue is still pending and their support is really really worst. This is the worst experience I have ever had in my life.
Duc
29 November 2022
Comment from uk.trustpilot.com
They don't honor their withdrawals.Heres my case.I deposited 100 $ on June 26 20222nd deposit 900 $ on June 30th 2022Made a withdrawal request following week .I decided not to wager the funds anymore .It has been over 120 days , zero updates.The last time support contacting me they said "the processor requires the last 4 digits of the SIN/SSN in order to release your withdrawal. " Which was on Aug 2nd 2022 . I provided that the same day.I contacted their Live Chat over 20 times.I get the same " This has been escalated , please allow 24-48 hours to receive feedback " .I wouldn't recommend this platform if you are planning to withdrawal your funds.They can't even process a simple transaction under 30 days.Let me remind you, theses weren't even winnings.These were the funds I deposited into their platform.Over 120 days of nightmare trying to get your 1000$ deposit back.I can't imagine what kind of nightmare you'd have to endure had it been winnings....
Betway Scams
11 December 2022
Comment from uk.trustpilot.com
Scammed me out of $150 and also scammed me on live blackjack, stuck me in a game with bots who hit a 15/17 against a 5 on my 200 bet.. provided proof to betwaysupportdotcom and they want to review further. do not put any money on this site. You’re bound to be scammed. I’ve got photos/videos listed on Reddit of all occurrences. Total scam loss $559
Scammed me out of $150 and also scammed me on live blackjack, stuck me in a game with bots who hit a 15/17 against a 5 on my 200 bet.. provided proof to betwaysupportdotcom and they want to review further. do not put any money on this site. You’re bound to be scammed. I’ve got photos/videos listed on Reddit of all occurrences. Total scam loss $559