Betway PLAYER REVIEWS(5011)
Allan buchan
18 October 2022
Comment from uk.trustpilot.com
LOOKING TO OPEN A NEW ACCOUNT... WARNING WARNING WARNING Dear people looking to open a Betway account. Don't you will lose they not only don't pay, in my case they are keeping money which I deposited. I've been through their full complaints process, then through all adr. Resolution company. No one can help. Why? Simple in UK there is no betting ombudsman so how are betway getting away with this its a very simple but extremely affective SCAM!. All they have done is said we tried multiple times to send your money it keeps being returned.When I complained. There is no dispute we tried to send the money and that covers them cash in the bag no resolution as there is no dispute, Betway keeps the money. A truly shocking scam stick to the big firms they do pay. This is genuine my username was Albee3.
Nature Lover
18 October 2022
Comment from uk.trustpilot.com
hii betway i did my withdrawal on 19 sept and status changed to paid on 3rd oct but till now o hv not received a single amount....plsss solve the issue
praveen kumar reddy
18 October 2022
Comment from uk.trustpilot.com
I have made withdrawal from my betway account: ytinku91 of Rs:16666.66/-(ref no:265370128) and Rs:39500/-(ref no:265386280) but hasn’t credited to my bank account yet,Kindly resolve the issue as soon as possible
vinod tiwari
18 October 2022
Comment from uk.trustpilot.com
I deposit 5000 and win 1600 total 6600 withdrawal request in 14 October , process complete 15 october but amount not come in my account ,4 days
polly
17 October 2022
Comment from uk.trustpilot.com
been trying to reopen my account since may, every time they will not give you a day when they will call, and you can not call them. they always say they will call but don't and this is for account reopening can you imagine if you had issue with payments, terrible
russ schofield
17 October 2022
Comment from uk.trustpilot.com
After a problem with withdraw method and waiting 8 days I managed to change my withdraw method via trustly deposited 5 withdrew 5 and managed to get both payments a few hours later. I know it's a hassle but anyone waiting for a payment change your withdraw method to another card or a bank transfer app and it should go through. Why the people at betway cant inform people of this i dont know
Sreenivasa Muniyappa
17 October 2022
Comment from uk.trustpilot.com
They Self excluded my accountWhen I enquired about my withdrawal not paid yet, Their live chat asked the reason "why is it required" what ever reason you say..they will just close youraccount, they just needs a reasonWhen I have all rights to ask my own funds, whats the point in asking!!!This betway is completely fraud and scamThey don't have intention to payback my funds...i m following my amount 13750 rs till 1year..till not returned my amount to my account..
NIXON GEORGE
17 October 2022
Comment from uk.trustpilot.com
On 30th day...After sharing 8 statements,My deposit was on 19th sep.From the very next day I notified them and shared statement for the first time.After that whenever I tried to contact them,always asking for statement.Now a toatal of 8 times statement shared with them.But the fact is no refund from their part.Now i do not believe they have any intention to resolve it.I am providing my mail id anyone who suffer same issue or please do connect with me.nixoncn10 gmail.com
Francesca
16 October 2022
Comment from uk.trustpilot.com
Following my review here, betway got in touch with me. They were completely useless, I still can't access my own money because their system hasn't paid it and they're just telling me to do the withdrawal again and are nkw ignoring me. I can't do the withdrawal again because the money hasn't gone to my bank account but also hasn't gone back to my betway account. They're basically just stealing from customers and then ignoring them.
Khaleel Shamkhede
16 October 2022
Comment from uk.trustpilot.com
I deposited Rs. 1394 through netbanking on 15th October and the transaction was shown as successful on my banks page.After redirecting to Betway, they didnt even log the transaction attempt and the money was not added to my betway account but debited from my bank account. My efforts to get to their customer service are futile. As an Indian customer, it takes at least 2.5 hours to reach a human executive - who copy pastes responses. In this case I was asked to send a copy of my bank statement as proof to an email id which replies that it is not being actively monitored! I did so and the statement clearly shows the transaction and the reference ID yet Betway still hasn't credited the money into my account. Very poor from Betway.
Arsen Krasniqi
16 October 2022
Comment from uk.trustpilot.com
Betway is a big scam,They had to withdraw me 2,000 and never appeared on my account and now they won’t give me a refund they just ignore it and makes excuses This is such a bad service DO NOT RECOMMEND!!!
sachin padti
15 October 2022
Comment from uk.trustpilot.com
1)First they didn’t pay the withdrawal 2) they made us wait for hours like 3 hours in queue 3) they lock the account ! And now they are sending emails to me saying that I should change my withdrawal method to receive the payment ! Is this a joke ? Are you doing this on purpose Betway ? How can I change my withdrawal method when u have already locked my account with 16000rs in it !
Lee Bonham
14 October 2022
Comment from uk.trustpilot.com
Avoid this company like the plague DO NOT USE...they owe me a £50 bonus snd 200 free spins...it took 2 months to get through yo live chat...then they hide under the responsible gambling banner...The pacd is a holy holy disgrace....DO NOT UNDER ANY CIRCUMSTANCES OPEN SN ACCOUNT...
Gaurav Negi
14 October 2022
Comment from uk.trustpilot.com
This app is ridiculous yesterday i made a deposit and the amount got deducted from my bank account but not credited to the game Account today i also made the deposit again the same problem when i try to contact them via live chat they disconnect me everytime
Mr Hristo Stoilov
14 October 2022
Comment from uk.trustpilot.com
I make deposit of 100 pounds the money go out from my bank account, but they never updated my current balance!!!no customer support what so ever!!I dispute this transaction with my bank and you make yourself a favour and never make registration with BETWAY !!!!!
Sanjai Daran
13 October 2022
Comment from uk.trustpilot.com
There was a bit problem with withdrawal. But now a days withdrawal coming very quick. Me and my friends never had other issues till now. Thanks again betway
to. sundar sundar
13 October 2022
Comment from uk.trustpilot.com
I am giving four stars, as my last withdrawals been received of late, again the same problem occurs,i don't know why the betway team is taking so much time for withdrawals, even though they made the withdrawal minimum amount to 5000 rs.followong withdrawls are pending and it should be settled as soon as possible.1.2666877032.2665715893.2664655414.266346726
test example
13 October 2022
Comment from uk.trustpilot.com
it was nice at the beginning, when you deposit they don't tell you you need to upload your documents, ok you do. but when you continue earn somee cash, they request more information like document where you live (service bill where you location is), later also request you to send more info like where you work, what is the name of the company, how much you earn, photos with evidence... no way... I decide not to continue with this scam casino online...Be careful with this trash casino.
Mr Tom McGee
13 October 2022
Comment from uk.trustpilot.com
Won’t let me withdraw,Had a large winning bet last weekend and have tried to withdraw, have been told checks need to be made but they won’t reply to emails or let me speak to a manager on the phone, the worst customer experience of all the betting apps!
Kerri Bright
13 October 2022
Comment from uk.trustpilot.com
Wouldn't even give 1 star to be honest. Very quick to take deposits but apparently they are unable to process withdrawals to the same method. I'm currently on day 13 of waiting for my withdrawal. Have spoken to someone on Facebook messenger and was told that if I changed the method (to the same method of withdrawal) I'd receive it within a couple of days yet I'm still waiting! I just want my money so I can close my account!
Jonny m
13 October 2022
Comment from uk.trustpilot.com
Wow look at these complaints still coming from people,for same problems I had,why are my complaints deleted to?and others,surly people won't deposit with these guys again
NIXON GEORGE
12 October 2022
Comment from uk.trustpilot.com
After 24 th day .....7th time of sharing statementGuys I am here after 24 days of deposit declined.When i contact them always ask for the statement and I provided it each time including today.But not yet any retrieval of deposit happened.They mocking us and make us more frustated by asking statement again and again.The other general excuse I heard here is 'waiting for the feedback from the team'. Today also i got same response.It was on 24th day and they were still waiting for feedback shows no intention to resolve.I am using betway for 3 years and enjoyed a good service upto august.Later that it become crap and testing our patience.
Sandeep
12 October 2022
Comment from uk.trustpilot.com
Ist been more than 36 days still haven't received my withdrawal amount 15500.Tried to connect on live chat but after waiting for 1hrs got connected but instantly chat got closed saying that am inactive.This is very much ridiculous fraud company.
Dreams Maker
12 October 2022
Comment from uk.trustpilot.com
Betway can get money from you. When you win and withdrawal first time it will become easy.but when next time you are going to withdraw then they will show under process. But it will never credited in your account. They will suck your whole money. Its a legal fraud.
russ schofield
12 October 2022
Comment from uk.trustpilot.com
Forget the one star zero stars. Made a withdrawel sunday and on wednesday recieved a email saying that it hasnt gone through yet my deposits went through no problem. They said they have put money back in account and to change withdraw method. Has you can guess there is no money in my account. No money in my bank. So where it is I dont know. Will be taking legal action and closing my account I suggest everyone does the same. Scam site
Rhodri Nicholas
12 October 2022
Comment from uk.trustpilot.com
Betway are an awful company. I started with small sports bets and when I began to win they closed my account. They have sent me emails requesting a copy of my P60, Accounts and bank statements. I want my money back I have in the region of £2,500 in my closed Betway account. This company should be reported as a fraudulent company
c a
11 October 2022
Comment from uk.trustpilot.com
Deposit of £100 taken twice from my account. Tried to resolve over live chat but they closed my account when I simply explained that taking a deposit twice had caused me a problem with a payment elsewhere. Since then another withdrawal of £23.50 and this £100 have not been returned to me. All subsequent contact attempts by email have been ignored.
sachin padti
11 October 2022
Comment from uk.trustpilot.com
It has been 37 days now since Betway isn’t depositing my money ! Now they will make you wait for 3 hours and close the window and not even reply to your emails . This is nothing but a systematic scam by Betway . While instead of waiting for customer support what you can do is ? Kevin pieterson and nargis are brand ambassador for Betway India , you can tweet under their media or tweets telling them how Betway india is scamming us and for reviews one can check on trust pilot . And believe me that will be effective as the tweets are very less for this celebrities and our tweets will be seen !
Daniel Kapitanov
11 October 2022
Comment from uk.trustpilot.com
One of the worst betting sites. The live casino crashes constantly and provides an error message from their side which causes you to lose your money all the time. When I tried opening a ticket with the support, they tried to blame it on me even though I provided screenshots with the error message that comes from their side. I escalated this problem, saying that they should check their logs and integration with the 3rd party live casino providers. They "agreed" to look into it and never replied back.
fraser galbraith
11 October 2022
Comment from uk.trustpilot.com
Got to be one of the worst bookies.Restricted after a total of 8 bets which were all pretty low stakes.Also takes multiple days just to withdraw money to debit card most other bookies ive tried have been literally instant, Dont waste your time making an account.AVOID!
Mohan Singh
11 October 2022
Comment from uk.trustpilot.com
Litterly i am tired of emailing, or live chat process. It's been 3 days since my withdraw and after seeing these massege, i am not sure that these guys want to give us or not.I lost a lot money here and suggest you do not play or download.They don't have even customer support things in the website or office mail id who can help you for any issue while playing the games.
Lee
11 October 2022
Comment from uk.trustpilot.com
This company really are a joke I give 2 star only because they do give the welcome promotion when qualified for it and free deposit withdrawal.The laughter is though Betway offers a promotion bet 8 accas at £25 one a week leading up to the world cup get £40 extra free road to Quatar 2 weeks in they remove you from their promotions.Why offer your customers a promotion if when you follow it place bets your removed.No iffence its accas to so the likliness over those 8 weeks Betway will profit is sky high but no I win 1 acca and next day your removed from all promotions.How this company stays running is shocking I guess its there welcome offers that do it but if you want genuine punters Betway stop kicking people off a ongoing promotion you offer.Wont use these ever again that is for sure
Graham Freshwater
10 October 2022
Comment from uk.trustpilot.com
Betway took 3 deposits from my bank in one hour which were not credited to the account,no customer service at all so escalated the complainant via resolver and got an email from Betway after a week asking for a bank account pdf as proof which I sent them now silence for the last 5 days ..looking at the reviews it seems many people have had money taken from their account during this period and being a betting site your bank will not help you to reclaim the money from them
sandy slots
10 October 2022
Comment from uk.trustpilot.com
Another major scam site.When I opened the account I set out my limits already. Yet they stopped me from deposits. Now they want more documents and verifications.Avoid. Don’t download their app. It crashes mid play and the RTP are lowered compared to other sites.
Saqib Khan
10 October 2022
Comment from uk.trustpilot.com
witdrawal system is disaster i withdraw funds on 3rd oct and still 11 oct i didnt receive any funds after processing completed poor service waste of time
Gaming with sorry bhai
10 October 2022
Comment from uk.trustpilot.com
I have withdrawal my 15000inr .at 4/10/2022.but yet I didn't get my amount in my account. My account is already verified. And lot of time I want get tuch with betway customers support staff but they didn't respond. I want my money in my account other wise I attempt suicide. And betway is reposble for this .thanks
Nompumelelo
10 October 2022
Comment from uk.trustpilot.com
Poor service.....I wanted to register for the first time ,but I was very angry that they told me my ID is already registered, I never tried to register before,I tried to get hold of them,but I cannot seem to find help...someone out there is buzy using my ID number as their's, I can’t even fix it,because betway people cannot help,I'm very angry I must go to the police to report this ,becoz they cannot help me..
Jonny m
10 October 2022
Comment from uk.trustpilot.com
I can't believe it's still happening to people with the deposits and withdrawals such a shame I wouldn't risk my money with them again,I don't know if it's anything to do with the fine they had from the gcuk or not
Colt
09 October 2022
Comment from uk.trustpilot.com
Tried to withdrawal 300 on September 26 but have still not received it into my bank account two weeks later. Very hard to get into contact with support team. Can anybody help me out?
SUDHEESH M S
09 October 2022
Comment from uk.trustpilot.com
have made payment of INR 500 from my bank account via Google pay and same already got deducted from my account in the same time but didn't credit the amount to my betway account i had wait for 10hrs as per company policy but after 24 hours also it didn't get update so i chat with agent as per agent i have to submit my bank statement to prove same i marked two email to you guys after that didn't get any response this is the third email i am sending to you i have tried to chat with you guys again but didn't worked whenever my turns come you guys kicked me out from the chat section now i need resolution on this i am attaching the bank statement with this email . You guys are pathetic like doing scam with the customers
Francesca
09 October 2022
Comment from uk.trustpilot.com
I got an email saying to try my withdrawal again but it hasn't come back to my account. Can't get past the automated live chat and no response to my email. This is ridiculous!
JP Lowther
09 October 2022
Comment from uk.trustpilot.com
I asked betway for a $100 withdrawal of my funds and I have never received it. Customer service does nothing if you can even find someone to listen. Run people run. This place will rip you off. I have been trying since Aug. 14,2022 to get money. They say they paid but I think they sent payment to wrong email address. FU Betway.
Aditya Chowdare
08 October 2022
Comment from uk.trustpilot.com
I have been waiting for withdrawal from 26th sep it was 125000 of 4 withdrawals. Initially I was seeing the reviews here and was bit panic why is betway taking time to repay the withdrawal however after 12 days i have received the money into account. So i request dont panic seeing the others rather patiently wait. I understand customer care has been bit pathetic with huge que hope all you ppl will get ur withdrawal soon.
Macaulay
08 October 2022
Comment from uk.trustpilot.com
Customer service is quiet poor no distinctive answers basically like speaking to a robot even though was actual person! Withdrawal speed is very very slow still haven’t received it, deposit instantly but don’t want to pay instantly, over 24 hours still waiting… could be for another 2-3 days shocking must say
NIXON GEORGE
07 October 2022
Comment from uk.trustpilot.com
My deposit before 19 days got rejected and seek assistanance for a several time and shared statement for their reference.Before 5 days i wrote a review here and beyway team approached me via mail.They again asked for statement and I gave it to resolve issue.But now i realised that they no longer have any intention to repay that amount.When I contacted them always getting response like waiting for response from accounts team.For the past 19 days they didnt got it and they want us to believe it.If they had a good team instead of this trash may be my deposit will be refunded earlier.
Arun Samuel
07 October 2022
Comment from uk.trustpilot.com
When I enquired about my withdrawal not paid yet, Their live chat asked the reason "why is it required" what ever reason you say..they will just close youraccount, they just needs a reasonWhen I have all rights to ask my own funds, whats the point in asking!!!This betway is completely fraud and scam
Nikhil Kumar
07 October 2022
Comment from uk.trustpilot.com
Thief betway self excluded my account. I made withdrawal request of 5000inr but they closed my account without any reason. This thief site destroyed one day. Madarchod chor betway betway ja owner maa ki chut chor hai betway 5000 withdrawal me lagyae bht din se pending me rkhe hue tha customer chat se baat kiye uske baad account close kar diya ar reason me likha ki hm khud apna account close kiye. Koi bhi agar ye review padh rha hai toh kabhi bhi betway madarchod me Mt Jana. Randi ka bacha is site ko banya hai ar jo iska ad karta hai wo sab bhadwa ar guh khane wala insan hai agar paisa denge usko toh mera me bhi guh kha lenge jo log iska ad karta hai. Betway is worst site becuase they dint give withdrawal . They don't have chat support.
souravmall
07 October 2022
Comment from uk.trustpilot.com
i am giving three stars because i never had any problem with withraw before on betway , but my last withraw not going anywhere , only stuck at processing completed . talked to customer support two times after waiting in queue for 15+ hours and they says they are having issue with withraws and they are working on it and cant give me the time frame when it will solve , which is not the right answer i was looking from them . and same answer each time . please solve the issue and pay my withraw please . thankyou .update - i just got my withraw safe n clear . meanwhile on betway website its still showing processing completed but paid mark is not green yet . but i got money in my bank account just by now . so i m updating rating to four stars now .
Naveen P
07 October 2022
Comment from uk.trustpilot.com
On 27th Sept I have requested Rs. 5k and Rs. 7k withdrwal... Till now I haven't recwived the amount ...Probably they are having some internal issues... They will not cheat..let's give them a little time... Definitely they will pay today or tomorrow... Hope to see the Credit msg soon
customer
18 October 2022
Comment from uk.trustpilot.com
Trying to make a small withdrawal. They are saying my card won’t accept the money, hard to believe. Told me to change it to bank transfer I did it took more money out nothing received. Then they said I need to deposit more to access missing funds. At this point I’m asking what is going on, they then denied saying it even though it’s clearly visible in the chat. They won’t speak to you. Then they tried to blame my bank even though it says unpaid in my Betway account. Behaving like thieves, I’m a profitable gambler and wonder if that’s the problem.
Trying to make a small withdrawal. They are saying my card won’t accept the money, hard to believe. Told me to change it to bank transfer I did it took more money out nothing received. Then they said I need to deposit more to access missing funds. At this point I’m asking what is going on, they then denied saying it even though it’s clearly visible in the chat. They won’t speak to you. Then they tried to blame my bank even though it says unpaid in my Betway account. Behaving like thieves, I’m a profitable gambler and wonder if that’s the problem.