Betway PLAYER REVIEWS(5017)
Lalan Gupta
29 August 2022
Comment from uk.trustpilot.com
I have deposited 9,000 INR by netbanking but deposit didn't credit into my account, i'm trying to contact by live chat with no one there, only bot queue 25- 9 queue in 6 hours, i do not understand what to do, i'm waitting from 2 days
J T
29 August 2022
Comment from uk.trustpilot.com
Today is my 17days of my withdrawal until now i didn’t receive yet my money. I don’t nkow what happened. They locked my acount and they blocked me in costumer support. I Dont have any news to my withdrawal.I accidentally deposited 4k which is supposed to be 400 only.so I decided to not to play. withdraw my money.now Im worries everyday I hope they return my money
gibin john
28 August 2022
Comment from uk.trustpilot.com
Betway is scamming app ..I lost 10000rs ..I process of banning from India ..modder fucokers find better job ..beggars
Cheryl Russell
27 August 2022
Comment from uk.trustpilot.com
Slightly concerned after reading the reviews regarding withdrawal issues . I have submitted a withdrawal for £2300 on Friday at 12:08pm . Below is the information they advise on their website regarding withdrawals ⭐️Same Day Withdrawals We know how important it is for you to receive your withdrawal as quickly as possible. We now offer industry leading Visa Direct transactions which allow debit card withdrawals to reach UK based bank accounts in less than 12 hours.*⭐️So I’m slightly confused as to why I’m now being advised that they don’t process withdrawals on a weekend . This is the first I have heard as every other agent has advised me that the process normally takes 24hrs .A little disappointed at the whole process to be honest . Just found out I’m now clear of cancer and wanted to celebrate with family and friends this weekend with the money and I have explained this to Betway but I’m still no further forward . All the staff are extremely helpful and lovely to deal with but if this is standard company policy for withdrawals I may be reluctant to continue using Betway if I have to wait much longer . Other casinos such as Mr Green. William Hill , Gala etc all offer payouts instantly and karamba , hey spin , greenplay etc process within hours and this includes weekends
domenic capone
26 August 2022
Comment from uk.trustpilot.com
Hey guys I won 24k$ more than one month ago I only got 3000$ So far every time I ask them where’s the rest of my money they always say allow more time betway is very unprofessional it looks like they take peoples money and when it’s time for them to pay they do everything not to paid this is not right
Somepalli Kiran kumar
26 August 2022
Comment from uk.trustpilot.com
My I'd is gittar. Worrest customer support. If you deposit 10 times only 7 you get success. Remaining they are taking. You cannot expect any solution.I stopped depositing from last 20 days. As they are not responding. BET365 best one.
David Ord
25 August 2022
Comment from uk.trustpilot.com
Have a small withdrawal of £17.50 . Told it failed due to incorrect bank details yet was able to deposit using same account . Told would have to provide a different withdrawal method . When I suggested debit card they said I would need to deposit first before they would make the withdrawal on my debit card which I am not prepared to do . 6 emails and still not resolved. Avoid at all costs
J T
25 August 2022
Comment from uk.trustpilot.com
@betway:I withdraw 4k August 13,it show paid in statut but until now not receive yet my money. It’s been 12days already Betway mgmt please need actionUsername:jet301990
Nish
24 August 2022
Comment from uk.trustpilot.com
I deposited $700 into my betway account by etransfer and it didn’t show up on my gaming account. It was auto deposited by payper inc and the funds left my bank account. I have been contacting customer support for over one week and have not received my money back. My money is missing and I have sent several screenshots of evidence showing that the etransfer succesfully deposited. I spoke to their customer service agents by chat and received many difference responses saying they assured me my money would be returned in 2-3 business days. I have not received it. I don’t understand why there is no phone line for such a large site. I contacted my bank who advised me to involve the police for theft of funds. The bank stated that the vendor needs to transfer the money back. I asked several times on chat to speak to a manager and my request was ignored. Looking to take legal action at this point.
M. Owens
23 August 2022
Comment from uk.trustpilot.com
I opened a Betway account to compare to the betting website I normally use. Deposit £50, receive £50 bonus. After registering my details, including debit card, I tried to place my £50 first deposit but my bank refused to authorise. Strange, as I had a 4-figure sum in account (which I checked). I also checked the details were correct on Betway's website. Tried a few more times with same result. I then used one of the other options of paying direct from my bank account which went through no problem. When I didn't receive the £50 bonus, I contacted Customer Services only to be told that hidden away in the small print of the T&Cs, was the rule bonuses were only given if a debit card was used to make first deposit. I can't believe such an important condition wasn't clearly stated. A silly and unnecessary way to lose a new customer.
Krunal Mistri
23 August 2022
Comment from uk.trustpilot.com
It's 180 days over,i request a withdrawal of 40000INR and 30000INR and 4000INR,in month of March 6th 2022.they still not paid my withdrawal,they were telling we are reviewing your account from last 180 days,I don't know their experts may like test cricket,Test cricket will gets finished in maximum of 5 days,but these blóody motherfukers torturing me from last 180 days in the name of reviewing.When i contact them in live chat,they inform me we haven't received a feedback from concerned department,your querry will be resolved as soon has possible,they destroyed the meaning of the sentence "As soon has possible".they were torturing me mentally,my mental illness has increased due to this blóody bustards
Lucky Masie
23 August 2022
Comment from uk.trustpilot.com
Hi my name is lucky masie machubeni, I need you to assist me with the changing of my old number to the new numberMy old number is 0795307489New number is 0645317312I will appreciate your helpThanks
Ben B
23 August 2022
Comment from uk.trustpilot.com
Do not register with this betting site! They promise you a free bet deal when you sign up, then don't give you it when you settle. You then can't get in touch with them, as they don't monitor their support email or contact number, just an automated response saying read FAQ's. The live chat is just an automated thing which is no help at all!. They are a con!
Terry
23 August 2022
Comment from uk.trustpilot.com
Shocking...did a bet builder on manu v liverpool...liverpool over 4.5 corners up...man u to score up and salah to score up and maguire to get booked..didnt play...gave me my tenner back...shouldve paid out on the other 3...if salah didnt score would i have got my tenner back as a void bet...doubt it...ps i didnt get the free fiver bet either for doing a tenner bet builder on this match which was the reason i did it...fake promotion
Danny Smith
23 August 2022
Comment from uk.trustpilot.com
Betway are scamming assholllles I won 1500 soon as I won it they blocked my account my mrs uncle works Firth police and are investigating the matter and will make sure the site gets closed down so none else gets scammed
naveen guthula
23 August 2022
Comment from uk.trustpilot.com
Worest website.they didn't pay betway goes to scam.my withdral amount 2000 not paid.i withdrawaled 18th aug 2022.they sending messages for confirmation and they asks if proof.i already send it.buy didn't paid.
David Stevens
22 August 2022
Comment from uk.trustpilot.com
This casino just doesn't payout Ive deposited over £600 and I have never received a bonus round or free spin round on any of the slots games I have played on They just take... Avoid theres better casinos online with fairer play there's no value for your money here a £50 deposit here playing £1 a will last you 3 minutes Pi?stake casino
gibin john
22 August 2022
Comment from uk.trustpilot.com
betway is 100%scamming app they looted my10000rs ..they locked my account once i started earning money ...there is no customer support to contact ....should ban
Claudia Maria Chiriac
22 August 2022
Comment from uk.trustpilot.com
I wait for the verification of my account with 2 withdrawals on pending since almost 2 weeks now.I've made a portrait verification and after 2 weeks they ask for address verification plus id.Today I have sent them the requested pics together with my bank statement, the same bank that I used for deposit.I hope this will be enough for them to proceed the withdrawals. Is taking way too long!!!I will update the status of my issue as soon as I get an answer from them
Krunal Mistri
21 August 2022
Comment from uk.trustpilot.com
My three withdrawals not yet paid .Which were requested on 6th March 2022.its 150 days over.in live they don't know anything.they will provide a different fake information from associate to associate.i droped a email. there is no response.Here is the three withdrawals requested which still not paid*6 Mar 2022 17:03 241012100 WITHDRAWALS R 4,000.00* 6 Mar 2022 17:03 241008043 WITHDRAWALS R 40,000.00* 6 Mar 2022 20:03 241027324 WITHDRAWALS R 30,000.00
Sam Stacey
21 August 2022
Comment from uk.trustpilot.com
I have been using Betway for a few years and never had any significant issues. Recently I attempted to make a withdrawal for a decent amount of money and after the withdrawal process concluded, (it took about two weeks) I never received a dime. I have sent multiple documents of proof to their support email and they have not helped in the slightest. Betways ability to communicate with its users is a joke. I would stay clear of using this app these days.
Dolo Thedon
21 August 2022
Comment from uk.trustpilot.com
Yesterday I win a lot and I cashout when I was winning they stole all my money and told me I can’t not do cashout when I play I got all the receipt and screenshot they literally stole my winning money ??? they need a lawsuit they thiefing
aju bhai
20 August 2022
Comment from uk.trustpilot.com
Withdrawal process is very slow nd money is not credited to my account
Tashi Chopel Bhutia
20 August 2022
Comment from uk.trustpilot.com
I recommend not to play on betway bcoz when I used to loose there was no problem at all but when I starts winning they locked my account and I communicate with them but they didn't solve my problem.
Kayleigh Freemantle
20 August 2022
Comment from uk.trustpilot.com
It's not even worth the one star but unfortunately you have to mark it.... if been playing with betway for years and it used to be a good site until this last year its turnt into a scam iv screen recorded every game iv been playing to prove it's a fix and just taking peoples money iv screen shorted all the history of deposits stakes and wins which there isn't any lol I'm taking it to the gambling commissioner and I'd advice anyone else that's been ripped off to do the same the site needs removing
ganga cnc
20 August 2022
Comment from uk.trustpilot.com
Transaction time is slow that only I really exited
Swek
19 August 2022
Comment from uk.trustpilot.com
Never had a problem with betway. All of a sudden I decided to put 50$ into my account, it left my bank account and never got deposited, I deposited another 10$ just to see if I would receive the money or it’ll disappear like my 50$ but nope I got my 10$ instantly and my 50$ is no where to be found. I tried doing help and supper but their system is so bad no matter what you say the chat ends with zero conclusion to you problem, stay away from this app
Kelvin Qian
19 August 2022
Comment from uk.trustpilot.com
withheld my withdrawals for 7 days. Told I was being reviewed since 6 days ago. Support told me review is done and i am fully verified today. However withdrawals are still on hold.
Dhirendra
18 August 2022
Comment from uk.trustpilot.com
I am not getting my fund even after 7 working days and not getting proper response helpdesk
david evans
17 August 2022
Comment from uk.trustpilot.com
received an email asking me to withdrawal funds on a old account due to self exclusion.emails just bounce back phone numbers not active. Cannot log in no idea of old username etc this does not make any sense.
Colin Macleod
17 August 2022
Comment from uk.trustpilot.com
Won £120 and have been told it won't go onto my card that I deposit with. Yet my last withdrawal went in no problem. Out of all my 8 betting apps I have, this 1 is the only 1 I have a problem with. And to top it off you can't actually speak to anyone to rectify the issue. Live chat is OK and polite but not very helpful when you need things to happen. People shouldn't need to fight for their winnings. People get a nice feeling when they win and loose it when they realise the effort needed to actually get the cash.
Statto
17 August 2022
Comment from uk.trustpilot.com
Signed up. Met all the conditions for a free bet. It's not there.Tried to contact them. Always leads to the Live Chat that doesn't help and a complete dead end.Horrific experience.
Vani Medisetty
17 August 2022
Comment from uk.trustpilot.com
This fraudulent story starts from opening an account referred by my friend, I have not used this app upon registering the account in betway, later fews day I received a phone call from their support team and asked " Why my account was not deposited any funds to play " I replied that I am still not aware of this app and will start playing in 2 or 3 days. One fine day I deposited amount of INR 558**** into this account they have accepted the funds and there is no message shown to verify the account. After once the amount credited and few games played, my account got locked, I became nervous and trying to figure out what went wrong and started checking my mails and followed them in live chat. After some research and follow ups I was asked to inform the convenient time to talk to betway responsible team in order to unlock the account, I have replied with the time and I received a call from them. My account was unlocked immediately upon talking to them, again I started playing and few games passed on the same day I won some money, suddenly there was a yellow tagline appeared on the top of the screen asking to submit the KYC for verification, I am shocked why this is asking KYC after winnings and not earlier while depositing amount and during phone calls twice from them, I thought this should be done immediately and submitted the documents as per their terms. Just after submitting the documents I have been locked again till today after some big winnings in that account. I have followed them for more than 2 weeks and sending e-mail's to all that they provided (support, verify, manager responsible, at betway.com, live chat along with their untrusted phone no's ) of betway company. I double checked myself whether I missed any of their terms and conditions whatever they mentioned in their website or did I breach anything of their terms? Did I do anything illegal or crossed my limits?I suppose did anything wrong? I went to the live chat and clarified with their agent that it is just a lock because my account is under review and their verification team needs to respond without any timeframe or deadlines to check or verify KYC documents.(This review can last infinite and unlimited offer to consumers who wants to play in betway)The entire above story is running since few days by holding my own deposits along with winnings in the account.I am surprised even their money deposits are not accurate, they are missing the payments while transferring to betway account! BE CAREFUL WITH THIS COMPANY BEFORE INVESTING MONEY IN ITI have a lot of experience and cannot share everything on this page!!! JUST BE CAREFUL
Irwin
16 August 2022
Comment from uk.trustpilot.com
Really hard to contact anyone.Trying to withdraw winnings. Money has been locked as basically pending for a while. Managed to get through to online agent after trying for ages. Told they'd email when they find out what is taking so long. Heard nothing and withdrawals still pending.
ganga cnc
16 August 2022
Comment from uk.trustpilot.com
Very very worst app .. my withdrawal 54600 is not given more gambling. . winning money not give to u Very poor app worst management .. they loot ur money
Ryan lupoe
16 August 2022
Comment from uk.trustpilot.com
This app is horrible. Won over 700 two weeks ago and went to withdraw my money and haven’t seen a penny since. They sure love taking your money tho.
Liam
15 August 2022
Comment from uk.trustpilot.com
Scum. Their free daily spins will not always give you the free prizes you win which lead players into accidently using their own money. They then ask for proof that you actually won the prizes and they keep no record of it so you actually have to record the whole thing in advance to have proof. Some of their "bonus" money have a ton of requirements within a short period or they can take it from you and will also take a percentage of your winnings during the period you had their "bonus" money because they say they have the right to do so in their terms and conditions.
Mathew
15 August 2022
Comment from uk.trustpilot.com
Happy to take your money when you lose but the second you win they lock your account, free and hold your money so you can't access it then demand all kinds of information such as ID, proof of address, national insurance number... Once you provide all that they will them prolong the process by asking to see your bank details and screenshot of your card.... Its been three years and I still don't have access to my winnings!Don't even try using the live chat option, firstly you're greated by a bot that does everything possible not to put you through to an actual person, if you get lucky and get to speak to an agent they literally take about five minutes between each message.Betway I've provided everything now give me my money!!!
Gaurav Kumar
15 August 2022
Comment from uk.trustpilot.com
Very worst service, really disappoint, my 2,000/- withdrawal amount is pending since long, I did that on 2nd August, and they said you get your amount within seven business days and it's more than 10 time I have contact to their support, every time they ask me to wait. I have tired, they just trying to fool.
Suymanthc Charvi
15 August 2022
Comment from uk.trustpilot.com
Very bad ? don't
Uday Pilgaonkar
15 August 2022
Comment from uk.trustpilot.com
Betway is not a scamming site as many of the reviews here suggest. No, with whatever experience I had, it did pay me when I chose to withdraw but yes, the process is very slow in comparison to other sites. The only plus I see with this sportsbook is that it allows deposit via credit cards. All other attributes are similar to other top sportsbooks. If you are a football fan than this site is not for you. It is essentially for criketing buffs like me. If you want to bet on non-mainstream criket events such as Odisa women T20 or Jahrkhand t20 tournaments then this site doesnt have them. This site only has premier cricketing events.
Litan Das
15 August 2022
Comment from uk.trustpilot.com
Yes, Betway is a Fraud and Fake App for to grab others money. They temper with your Placed Bet, i have lots of screen shot of my Combo Bets, But when match is over than i have seen my placed Bet's have been change ... not similar with my screen shot which I kept previously. Simply It's scam. Even i won a Combo bet but after few hours the Bets order have been moved out from my account, it's was a shocked incedeny for me. One more negative point is that within second we can deposit money in Betway Account but in withdraw time it needs more than 1 week. Last 8th of August i withdrawn a amount of 25K, but till today the amount didn't deposit my account. I tried lots of time to get them in live chat, but couldn't possible till today. Whatever i disclosed here all are true -i have all data with screenshot for to prove. It should be banned in India.9612989313/7002638215
Lucky Masie
15 August 2022
Comment from uk.trustpilot.com
Hi my name is masie lucky machubeni, I need you to assist me to replace my old number to the new numberOld number is 0795307489New number is 0645317312I will appreciate your help Thanks
Anthony Kourie
15 August 2022
Comment from uk.trustpilot.com
I had a bet of R5000 (Rands)on a 3rd dismissal on the WI VS NZ match.There was no 3rd dismissal as only 2 wickets fell in the innings.As a result I should have been refunded, however they took/stole my R5000.Avoid at all costs!!
Diana S
14 August 2022
Comment from uk.trustpilot.com
Is this site legit????? I registered and received the 50 free spins NO WAGERING, however I now have to wager my winnings???????? Live chat is USELESS, can't even get past the stupid automated responses???
Laura Diaz
13 August 2022
Comment from uk.trustpilot.com
As I read the reviews here it’s quite clear Betway is being cunning when it comes to withdrawal processes, just like so many other complaints here I’ve made money and had my withdrawal delayed for no apparent reason and unable to contact live chat It’s clear Betway is scamming customers and it’s a shame they are affiliated with so many big brands and resort to low down con tactics they are quick to deposit and take your money but refuse to pay out compared to other casinos like betrivers who pay you in hours or bet365 Betway is a complete scam now take your money elsewhere you would not get paid playing on this site even if u win stay tf away!!!
Sudha Edwin
13 August 2022
Comment from uk.trustpilot.com
Betway is fraud, don't believe guys ,anytime they fraud you,please I wish please ban in india ,this website
Ms K Lawrence
13 August 2022
Comment from uk.trustpilot.com
Scam allways deposit never no bonus on slots closing account today ……eating my money like it’s nobody’s buisnesss will give what I normally play with which is quite a lot to charity ? you are losing valued customers because of your greed used to be a not so bad site but you’ve shown your true colours
Shankar Shankar
13 August 2022
Comment from uk.trustpilot.com
Customer service poor not responding
Axsel Loughlin
29 August 2022
Comment from uk.trustpilot.com
Roulette is a scam on Betway casino. Took screen recordings because it was out of control. Over 20 times consecutive color. Obviously not when I bet on that color. The amount of times this has happened it countless. And if you switch to that color it stops it’s pattern. Betting 1st and second tier over 10times in a row it lands on 3rd tier. Should be illegal to have sites like this. The smaller you bet the less it’s “NGR” is aggressive but the higher you bet it becomes blatantly obvious that there’s something not right. Please don’t do as I did and try and win some of ur losses back either. It’s just gets worse.
Roulette is a scam on Betway casino. Took screen recordings because it was out of control. Over 20 times consecutive color. Obviously not when I bet on that color. The amount of times this has happened it countless. And if you switch to that color it stops it’s pattern. Betting 1st and second tier over 10times in a row it lands on 3rd tier. Should be illegal to have sites like this. The smaller you bet the less it’s “NGR” is aggressive but the higher you bet it becomes blatantly obvious that there’s something not right. Please don’t do as I did and try and win some of ur losses back either. It’s just gets worse.