Betway PLAYER REVIEWS(5017)
Veronica Stoffels
12 August 2022
Comment from uk.trustpilot.com
I am not very impressed with the service and feedback. Its been almost a week i have problems to log in or reset my password. I've been a a queue for how many days and still no feedback. Assistance in this regard will be appreciated surely you cant be in a queue for days or weeks.
raviteja tiyya
12 August 2022
Comment from uk.trustpilot.com
Disgusting site almost week waiting for withdrawal deposited $8000 lost after winning some withdrawal $3000 they don’t want to give my money I have some amount in my account I don’t want to message them there are bull you will never able contact with them it’s a scammer if you want proofs I can show them I am trying bet cricket in Canada via this sites are scams at rate know the books Canada please contact my email I will text my number
Toronto Man
12 August 2022
Comment from uk.trustpilot.com
The site is purposely flawed your automated system processed the withdrawl knowing it will fail... and made me wait days example when i made the first withdrawl it sent a blank e-check even though i dont have payment profile saved for e-check it ruined the whole experience for me...There end goal is stall on payments so you use money to lose it all mind as well play at casino website like stake where deposit and withdrawl is instant. I guess i am not the only one cased on others having stalled payments.
James
12 August 2022
Comment from uk.trustpilot.com
Avoid at all costs asked for a withdrawal on Monday received a email saying could not process a payment to my card(which I deposited with)has been escalated to payments team Still nothing on the Friday advised them I'm taking it to the gambling commission so won't hold my breath on a payment soon very poor service
User
12 August 2022
Comment from uk.trustpilot.com
Fraud Fraud in the name of identity re-verification, only if you wins money.I have sent all documents Aadhar,PAN, Electricity bill,6 months bank statement,each time they ask new document, each time they come up with new reason, first they asked aadhaar,next pan, next utility bill,next bank statement, after submitting all, they're saying we need to verify more,i don't have any document other than those,full fraud, please go with some other bookmaker like dafabet or parimatch ,far far better compared to betway.
Gareth
12 August 2022
Comment from uk.trustpilot.com
Absolutely shocking site, won some money then tried to withdraw and because I missed a letter in my name on the card they now won’t pay the money into my account and the live chat doesn’t seem to work. Originally had an email saying the amount I deposited would be put back in my account but that’s no where to be seen.Avoid this site if you can and use the bigger sites as they clearly don’t like paying out if the other reviews are anything to go by
Gamin
11 August 2022
Comment from uk.trustpilot.com
Tried to deposit via Bank Transfer > Said it Failed > Tried 2 more times, its taken the payment (No funds in account) funds taken from bank account gone missing. I've waited over 48 hours What i would suggest is your company have Active Emails That we all can contact to sort these issues instead of trying to go to the Help Section where Your livechat doesn't exist to contact an Agent. Please provide an emai that i can send over the My Bank Reference number, to prove payment was sent, as it doesn't show up in my account as a Deposit.
gibin john
11 August 2022
Comment from uk.trustpilot.com
Hello betway scammers ..I will never hesitate to put my review till life time …you said due to terms of 7.2.2 violation you guys locked my account but let me tell you ..I have deposited 2500rs and first day I have earned 10000rs ..I also got my account is verified ..but on second day you played cheap tricks by locking my account as I started earning ..I waited for 1week and then posted my experience as review …you people also sent an email saying you will unlock the account and deposit the money of 5000rs but as it suppose to be 1000rs ..beggars find better job..this Betway should be banned in India ..I’m on it .
Caroline-Anne
11 August 2022
Comment from uk.trustpilot.com
I left a review last month got a reply saying that the prize wheel promotion was fair and worked on algorithms well it has now been over 200 spins with no win so if it is algorithms then they are rigged as the prize wheel spins the same way every night with no difference what so ever try gala casino there fair and unbiased with there promotions
Toddler GameZone
11 August 2022
Comment from uk.trustpilot.com
Hi I was playing and requested withdrawal and suddenly after some time when I checked my account was blocked I received an email saying I contacted responsible gambling I don’t understand why because I never contacted anyone I was sleeping at 11 pm night User cryptoguru2020Ontario
gibin john
10 August 2022
Comment from uk.trustpilot.com
Betway is purely scamming company ..it doesn’t have customer service ..I lost 2500rs ..they locked my account ..beggars find some good job instead of scamming Indians …should be banned immediately
Tasha F
10 August 2022
Comment from uk.trustpilot.com
Free Bet Missing, signed up as per terms and conditions. Placed £30 on an accumulator bet which didn’t win. It said the free bet would be a available within an hour of my qualifying bet settling. Tried to live chat and email but got a bounce back saying email not in use and directed me to same contact us page I had previously been looking at and the live chat is not helpful at all.
Anton
10 August 2022
Comment from uk.trustpilot.com
withdrawals came back to me pretty quick, 2 days for the first one because it was made on the weekend and a few hours on the second one which was done during the weekdays. got a bit worried looking at these bad reviews but my experience has been good, better than most casinos im signed up to at least. no complaints so far. although they could do with more slots.
Punith N
08 August 2022
Comment from uk.trustpilot.com
I made a deposit on 23rd of April till now not yet received, they are asked to send statement of 7 business working days then again asked to send 3 months statement, after sending statement they are saying to contact bank as they are not received, when I asked in bank they said paid to merchant successfully. Why can't betway verify with transaction ID? Why can't they ask merchant? Betway is trying to cheat.
brown Anozie
08 August 2022
Comment from uk.trustpilot.com
I withdrew money from my account more than 24hrs ago but I haven’t received the money and my account has been blocked. There isn’t any customer service and it’s really frustrating and unfair that I can’t even log into my account?
Darren Kaal
08 August 2022
Comment from uk.trustpilot.com
Disgusting! Don’t process withdrawals for days!! They take deposits 24/7, I win money for the first time and request withdrawal around 10pm Friday, I begin a live chat yesterday to see where the withdrawal is, as help section states 24 hours for withdrawals. To be told, we DO NOT PROCESS WITHDRAWALS AT WEEKENDS. They take money at anytime but will only pay you back on a business day
Ian Hunt
07 August 2022
Comment from uk.trustpilot.com
Had a free bet settled incorrectly ,not a great amount just the principle, but no way to contact anybody as just automated. Zero customer service provision with this company
Emad
06 August 2022
Comment from uk.trustpilot.com
As by today august 7 2022 I'm still waiting for my money and this since july 20. I left so many messages just to enquire but zero answers. By far the worst betting experience ever.
DEEP Troubling
06 August 2022
Comment from uk.trustpilot.com
Dealers are so nice and gentle in conversation and withdrawal or deposit also on time. No problem at all everything is fine betway are doing good job with fair gameplay and quick deposit and withdrawal they have lots of withdrawal or deposit options for us(indian players) live chat is little bit disappointed but other than everything is fine i think, betway is so good with their promises. Thanks betway
Mr Necati Sarigul
06 August 2022
Comment from uk.trustpilot.com
I Do have a question with a game in esports but i cannot contact on live chat. only a bot appears. Please do contact me it is very important
Kenneth Sibiya
06 August 2022
Comment from uk.trustpilot.com
I deposited R500 last week and made a bet yesterday,2 hours later I couldn't access my account.I tried contacting bet and no response.Just let me login so I can take my money elsewhere this is a stupid site.
Ms K Lawrence
06 August 2022
Comment from uk.trustpilot.com
Literally eats your money … not much fun here as a valued customer and someone who like to play for fun…. I find it absolutely disgusting that it takes your money in seconds will take my custom else where
Mr Leckey
06 August 2022
Comment from uk.trustpilot.com
This site has stopped all live chat, it’s all bots now. No actual person no phone number no customer services, so you can be scammed non stop and can’t say nothing! It says deposit ten get a super prize well that’s a lie it doesn’t give you anything, and nobody to talk to on the whole site, it even claims to have live chat but it’s fake avoid this site there are better more trustworthy sites betway is a scam!!!!!!!
Karolina Agurkyte
06 August 2022
Comment from uk.trustpilot.com
This is horrendous no live chat agent just keeps giving me a automated service going round in circles. Put me right off the site. No free bet issued for promo I participated in.
Luke
05 August 2022
Comment from uk.trustpilot.com
I made a winning bet on the horses and Betway decided that the bet was a loss and never paid me out. There is NO way to easily contact support to question the decision. I am right and I am very disappointed with Betway. I would like the bet reviewed and the settlement made. It’s not a lot of money but a winning bet should be honoured by this company
DEEP Troubling
04 August 2022
Comment from uk.trustpilot.com
Awesome gameplay. Responsible gambling options. No problems with withdrawal and deposits. Funds withdraw in bank just 1or 2 days after withdrawal request. Betway is fully committed with his promises. I play with betway from 2 or 3 years. And they don't disturb me on any single occasion when I withdraw or deposit. Blackjack and roulette is my favourite games. I am not talk about my win or lose its my fault if I lose and its my luck if I win but odds are always at their top i love very much. Thanks betway you are always good with your efforts.. Happy Gaming Responsible gambling
Sahil Vora
04 August 2022
Comment from uk.trustpilot.com
This is by far the worst when it comes to customer support. It takes minimum 2 hours to connect and then again disconnnect. None are responsible. Its a shame.
gibin john
04 August 2022
Comment from uk.trustpilot.com
Betway is scam app I lost 2500 rs after deposit ..once you win games they will lock your account ..beggars ..find some better job instead of scamming …I will never hesitate to write a review for my life time
Mohammed Ali
04 August 2022
Comment from uk.trustpilot.com
2 days of frustration and still not over. I received a message on my mobile informing me of 15 free spins on Fishin Pots of Gold but after opting in and loading the game the free spins did not load. I tried contacting Betway via live chat but cannot get past the automated response which is no help. I Can not find a telephone number to call and the only email contact I have responds with the following message "You’ve mailed us from an email address that doesn’t match any accounts on our system" which is very strange as that is the email used to send and receive the verification documents? The free spins are only available for 1 more day (today) but with no hope of being able to contact anyone to resolve the issue it looks like my time with Betway has come to an end. I would hate to think what difficulties I would have contacting Betway with a serious issue.
Simon D
03 August 2022
Comment from uk.trustpilot.com
They respond to every complaint here with""Hi, X.Thanks for your feedback.We’ll contact you as soon as we’re done reviewing your account.Regards,The Betway team""Then proceed to send you an email saying to "reach out" if you have any complaints, but they don't even have an actively monitored email address that you can respond to! I have all the evidence in the world for my case but they still choose to scam and not respond.
Chel
03 August 2022
Comment from uk.trustpilot.com
Hi, I am playing betway site and i am not known this this site before. my friend referral for me ,so i am next playing this site and i am winning funds are hold 30 more days not swifted till now. This site customer support is very slow resolve by problem
Richard Downs
03 August 2022
Comment from uk.trustpilot.com
They are great when you deposit but when you withdraw they don't want to know. Make some comment about the card you are using to withdraw isn't correct even though it's the same as I deposited with. To make it worse you are not allowed to talk to anyone and using the on line chat is a complete waste of time. My advice is to give them a wide berth.
Mergan Naidu
02 August 2022
Comment from uk.trustpilot.com
Deposit not reflecting in account. Did a bank transfer and money is out my account. It's now more than 48 hours later. Only option to get hold of support is via live chat which is mostly automated replies. After several attempts finally managed to get on the chat with a consultant Nikita. I was advised to send proof of payment to support@betway to which I got an automated reply that the mailbox is not been monitored. Pathetic customer service from Betway. Unable to get a consultant on live chat ever since and no number to call.
Paul
01 August 2022
Comment from uk.trustpilot.com
NO CUSTOMER LOYALTY FROM BETWAY After 20 years with this company they excluded me from all of their promotions without even informing me Really poor service They won't get another penny from me
Pranav Dhamale
01 August 2022
Comment from uk.trustpilot.com
Hey my name is Pranav the Betway app is complete frauding and scamming people in India reason behind I m talking is that I played 2 days and win small amount of money I put my withdrawal to process and the main thing is that after that they locked my account coz I was playing or Winning small amounts worst app don’t play in this betway fraud app.Pranav2302 user name Betway don’t resolve my issue yet.
Kamuben
01 August 2022
Comment from uk.trustpilot.com
It's been 3 months but you're not paying, betway, someone take it out India
Punith N
31 July 2022
Comment from uk.trustpilot.com
I made a deposit on 23rd of April 2022 till now not received they were asked for statement for 3 months which also sent, which supposed to be resolved within 7 days, now they are saying can't say how long this will take, don't trust betway instead better to go for any waste sites...
Rasik Raval
31 July 2022
Comment from uk.trustpilot.com
I am completely wager and send of proof my account verification next 24 hours I checked my account is locked no any mail no any problem account is locked
Mitul
31 July 2022
Comment from uk.trustpilot.com
Exit this company from Bhenchod India I had created an account in Betway 3 days ago on 30th July I uploaded aadhar photos for verificationAaj check kiya to account is locked why i am contact live support account review Bhenchod which review to do in 3 days you haven't finished the wager yet Give back the money betway team
Dave Clark
29 July 2022
Comment from uk.trustpilot.com
There is absolutely no way to contact this company - chat is just BOT, phone numbers don't work and email address just auto replies to say the mailbox is not monitored. If you have a query or issue with bet not being settled correctly you are stuffed. I would not advise anyone to use this site.
Emma
29 July 2022
Comment from uk.trustpilot.com
RIGGED!!In the last month I’ve spent over £700 on this site, I’ve only played one single game. The same game every time. I spin at £1.20 and I have not ever had 1 bonus. Not one single bonus, I’ve been playing this game a long time and even on other sites you get a fair couple of bonus’s. Also the game I play has now been removed from the App and you can only access it by web browser. Please stay completely clear of this site honestly, I know the rush will make you think you can win. On a site as rigged as this you cannot win.
Hana
29 July 2022
Comment from uk.trustpilot.com
My account was indefinite self excluded with my confirmation or my request, what I said is just a question on Twitter asking if I indefinite self excluded, my balance will be paid or not as account still unverified and delay verification for more than 7 days , stated "just a question" and " I only ask I know the steps for indefinite self exclusion" and I also asked " if I close my account, my balance will be paid or not " so why then indefinite self excluded and not close account as I asked about two cases , never sent to me to confirm this exclusion, not even suspended my account till discuss gambling responsible with me , they excluded my account after a minute from my last deposit as if I want to make this what let me to deposit then , now I only asked them to consider account is closed not indefinite self exclusion as I want to open a new account and also to get my balance there
Anuja Bobade
28 July 2022
Comment from uk.trustpilot.com
Are you people gonna unlocked my account or not how much time you are gonna take for the issue you are not calling me even when I have told you to call me . Or I will mail my entire issue to uk gambling commission . Really becoz of Betway I lose my trust and hope my money is there in pending withdrawal. You to do one thing if you people wanna keep account locked you keep it just give me my winnings which are available on my account. Worst app ever no response since 72 hours . This kind of worst service you give to people who trust you blindly.User name - anuja5151Don’t play , beggars find some work
Nikhil Kumar
28 July 2022
Comment from uk.trustpilot.com
My Betway account got self excluded and betway allow me to withdraw my money and i gave them my withdraw account and other necessary information. Next day i got a message on whatsapp and they said they are from betway support team and ask me for my personal details and documents.I was not aware about that and gave my details to him.Leter he changed my registered id and phone number and ask me 50000 INR to get back my account.But i didn't give him money and he threat me that you won't get money too.I inform the betway about this but they are not listening to me.This money is extremely important for me.This money will decide my future.Please help me.Betway let him change my Mail id and Phone number so easily.I didn't get any otp on my phone number or my My mail id.Please i need you help.Thanks.
Irek
28 July 2022
Comment from uk.trustpilot.com
I have won 250 pounds (uk) and I withdrawed it and they said please add a different card to withdraw it as the transaction was unsuccessful which I have done and they sending me stupid emails asking to withdraw it like I dont know how to ... There is no money for me to withdraw its been over 2 weeks and still nothing ,If you want me to Withdraw my winnings at least put it back to my balance on betway but my balance is 0.00 , When you tried to contact live support the numbers do not work , there is a live chat robot which again does not let you speak with somebody directly only options to choose from which are not relevant, Highly do not reccomend this website I feel scammed !!! Never ever will use again , worst website I have ever seen in my life.
Lonely Soul Clothing
28 July 2022
Comment from uk.trustpilot.com
Yet another crap site with hardly any bonuses and when they do land you win a fiver. What a joke !! Just closed my account . You’ve lost a customer.
Srinu
28 July 2022
Comment from uk.trustpilot.com
Please Once Check my account.. I Bet India vs West Indies match 40 overs Best is 281.5 above But Rain Stopped and Only Played 36 overs So How to Decided i won or lost Please tell this is unfair... I Strongly recommending this bet is Void
Steven Ward
27 July 2022
Comment from uk.trustpilot.com
This site as an utter disgrace, take take your money give you absolute no free bets EVER , made 2 formal complaint about this none of which have been replied to at all , won't be placing any further bets I will be finding a new site today to join , bet they get back to me about this review today though , chat page does not work x tells you to follow a link and no link and looking at previous feedback everyone else seems to say the same , no phone number either and that have dismantled there email contact as well , looks very clear what they are doing give you no method to contact them on so in essence no one complains as there is no way to contact them , worst site and customer service I have seen in my life , avoid like the plaque
Naga durga ram
27 July 2022
Comment from uk.trustpilot.com
I had some winnings today without letting me know why you have locked my account reply to my mails,
domenic capone
12 August 2022
Comment from uk.trustpilot.com
Hi Betway is by far the worst online casino that’s out there. It’s 3 weeks that I won money I still didn’t get paid and they been telling me to stay patient also they sent my withdrawal to the wrong email that’s not even mine and I’ve told them multiple times to change the email to the right one . It looks like Betway takes your money but when it’s time to pay they give you a hard time
Hi Betway is by far the worst online casino that’s out there. It’s 3 weeks that I won money I still didn’t get paid and they been telling me to stay patient also they sent my withdrawal to the wrong email that’s not even mine and I’ve told them multiple times to change the email to the right one . It looks like Betway takes your money but when it’s time to pay they give you a hard time