Betway Review

Opened an account deposited money. within a couple of hours they locked my account. no explanation. no contact whatsoever. I sent them my KYC material and no response. The chat line is a joke – four hours on hold and then they disconnect you. I don’t know what to do. Feels like they have stolen my money

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Just to let people know if they are panicking I have used the site a few times and withdrawn my winnings with no issues. I started the withdrawal at 8am and was in my account at 1pm both times. I’m unsure why people are complaing about not having instant withdrawals but unless it’s a UK business it’s not going to be instant and may take a few days as it says in their terms and conditions. Iv noticed alot of the very bad reviews are people who have left multiple bad reviews about the company over a few years yet they still go back and gambel on the site? If the experience is that bad maybe it’s time to ask yourselves why your continuing to deposit on a site you have so many issues with. That isn’t betways fault the definition of insanity is doing the same thing over and over and expecting a different result, then writing another bad review. Also people have to understand just because you deposit say £800 the games aren’t going to even you out the more you bet. The games are randomly generated. Like they say don’t gambel what you can’t afford to lose. The amount you bet and don’t win back isn’t the company’s fault. So yea…..I have no issues with betway. My experiences have been positive.

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I am unsure at the moment as other sites have withdrawn really quickly mine says ready to go 4 and a half hours and still nothing I can’t get a hold of anyone to help email doesn’t work either. Will update to 5* if withdrawal is successful UPDATE!! I have been paid my winnings!!!

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I bet on a football promotion ( man city v Chelsea). The promotion stated if the bet lost you will get refunded as a bonus bet but this hasn’t happened. Line others I then have had no luck with the automated bot and cannot find any other way of contacting customer service to query the promotion. At least with TAB NZ you can speak to a real person. Absolutely poor customer service and not what one would expect from a reputable company. Steven Sawyers

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Very careful with BetWay! I am Portuguese and the company is acting like an illegal casino here… no KYC, no AML for high deposits… I Will sue BetWay and already pressed Charges on the Portuguese Gambling Authority SRIJ, also reported to local newspappers.

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I made a bet which was WON, but they are saying it’s under review and withholding to payout.It has passed now over 20 days and the bet is still not settled.Do not use this site for betting because you don’t get money for your WON betts.

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Tried to withdraw money about 2 weeks ago and it’s been stuck on processing the whole time, no email or contact to say to me if there is a problem… I’ve sat on live chat in queue twice now waiting over 4 hours each time just to get stuck at 2 or 3 in the queue!!! No email to contact them as if u message support @betway.com it says it’s no longer in useSoo they leave you with no way to contact them… seems like a bit of a scam that! Has any ever even got through to someone on live chat?

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I registered an account with Betway yesterday and bet money on the Drikus / Adesanya fight for Drikus to win. Today I can’t log into the account. I tried ‘Forgot password’ options, but nothing works. This is when I realised this is a FAKE gambling site. It is actually a money theft site. DO NOT use this site

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Just be careful if you are thinking of joining Betway. The website states that payouts are about two days. I have been waiting for over a month. Also I made a deposit, this money has vanished, it is not in my Betway account nor has it been returned to my Paypal account. The account that I have used on all the occasions that I have made a deposit or withdrawal on my Betway account.

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Guess I’m back again the only place I get a reply today my problem is the is no free bet club for me ever since the euros every time I click on it it says unfortunately it’s not available this week. With all uk footy starting I think this is odd

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Big scammers,, after emailing betway over 100 times about my withdrawal they reply asking for prove which I sent but get email back saying “This email is not in use” please everyone using betway please avoid and go to other betting site

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Very bad customer service . It’s take 2 to 3 hours to get in touch with customer service still hasn’t solved the issue . Deposited £500 and £25 by PayPal but not been deposited in my account . Very bad untrustworthy please don’t bet on Betway it’s rather go somewhereEmail doesn’t work still stuck and waiting for my funds to be back or showing in my account it’s been nearly a week they said with in 48 hours I will get an emailIf Betway come back to me and email me back I give a 5 star I will change my review

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wow. Betway actually replies to comments on Trust pilot. But if you deposit money and your balance doesnt get updates, no reply. I have been missing 20 dollars since august 7th. and every 2 days I spend 2 hours wating to speak to angent. And the agent says “you will get feedback from the banking team[ in 24-48 hours and this has happened 4 times now. and today, they said , the funds had been sent to for processing. with ” theres no estimate to how long it will take;; 9I used to talk hightly of betway. But their training to for customers needs to dramatilcally impove because I should I want to sum/-3*

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Do not use this gambling site, just won 1.3k on slots and decided to withdraw it and 2 mins later my account gets blacklisted and banned. i doubt theyre even going to pay me my money as there is no way to contact their support, their email doesnt work and its impossible to get on a support chat. Absolute scammers have no problem with you depositing loads of money but the moment you decide to withdraw they do everything in their power to stop you.

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CROOKS AND FRAUDSTERS! noticed some suspicious charges on my credit card, likely linked to Betway. While I was getting the new card and had no access to make deposits, they took $100 from my credit card. Impossible to get it back as it appears the PDF version of the bank statement is black and white and not good enough for them. I hope they shut down and go bankrupt!

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Absolutely appalling customer service. Over 2 hours to respond to live chat. The agents just sent a prepared script. They don’t address your issues or queries and when life becomes too difficult they just cut you offDON’T BET WITH THIS COMPANY THEY ARE AWFUL

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I wrote a review yesterday (See below) whereby Betway had blocked my account as I had self-excluded from Jumpman which they recently acquired. At the time, I had just under £300 in winnings. I thought it was going to be difficult in getting these winnings. After a quick visit to the chat room and an email, I can honestly say that I am very impressed with the way Betway handled this issue, winnings refunded the next day (today) and I had an excellent experience between Betway and myself in the communications aspect. Well done Betway!!

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I’m having an issue when creating an account, it says an account has already been created using my information, which seems pretty odd since I’ve never used Betway before…Of course I attempted contact their customer support email (which they don’t even reply to), and also attempted to reach support through their live chat feature (they also don’t reply)…

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I joined Betway yesterday (13/08/24). I made two deposits with no problem. I was fortunate to win on the slots and decided to make a withdrawal the following day. As soon as I did this, I got a message saying that my account had been blocked. I used the Chat facility to find out why. I was told that Betway had acquired Jumpman? and I was self excluded from this site, they have now blocked my account.It is really frustrating that you can join a site, make a deposit but when you win, they put obstacles in the way. Surely, if I was self-excluded from the site, I should not have been able to make a deposit. I am now waiting to see if they process my winnings, which I doubt they will, but lets see what happens.

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I’ve emailed and requested support conversations with Betway various times due to a concern about identity theft. Live support is a massive mess; you need to wait ages for the agents to even accept a conversation with you. It’s either that or you have just put on a long waiting list that moves very slowly.So, if you’re any issues with Betway having issues, I wish you the best…

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Deposited for the 40% match bonus 3 times. Went smooth until I deposited a 4th time. Was never credited. Waited on live chat all morning ( kept getting kicked from que after 2+ hours of waiting. Really disappointed as it ruins the flow of the experience.

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It has been about a month now since I put in a request to withdraw some of my funds. Still waiting, e-mail request sent, no reply.Had a go at the chat box, what a waste of time. Had some replies to my reviews on what to do next, tried it, it doesn’t work.Obviously Betway doesn’t want to pay me out. I bet all the stars they employ to promote the site don’t have to wait to be paid. One of them even mentions on the TV ad that we are VIP’s. I don’t feel like a VIP, but more of a victim.

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I did win from free spins but twice in two months I have tried to withdraw and have been told I cant withdraw to my bank card via email (although cant reply to this) … although I have already withdrawn to this method back in June…these places should be closed due to stress never had any other issues on any After trying to do what you have advised this does not work … you cannot edit card and it qont let u add another card method as there’s now no funds to withdraw … as you know there on pending … also as I already said there is one card there which is a monzo card which I’ve already successfully withdrawn 10.12 on the 8th of June this Yr… seems very odd most reviews are of similar reasons . Thanks

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I am still trying to withdraw money from my account but can’t get anything done about I have sent my documents I haven’t heard anything from them

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I made a miltibet that included the Italian women’s volleyball team to make the top 3. I knew there was a good chance that they’d take the gold but wanted to play it safe so opted for top 3. Problem is that when you bet on a nationality it doesn’t showon your betslip whether it’s for the men or women. I definitely bet on the ladies because I didn’t rate the men as high as the women (no offence)When the women beat Turkey in the semis I was waiting for that selection to turn green but it didn’t and when I took it up with support staff on chat they said it would be sorted in 24h. That’s when I knew they were cheaters. Because the betslip doesn’t show men or women they could wait and see if the men won their semi final and then pretend like I bet on them instead.I saw the possible issue before the men played their semi and took it up with a betway representative (on chat) who confirmed that my bet was indeed placed on the women. But they (betway) played for time knowing the men just happen to be in the semis too and that’s how they screwed me.Betway you are a CHEATING DISHONEST company and I hope others learn from my mistake in trusting that you’re honorable

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I feel suicide right now as I believe I will never ever gonna receive my wining read reviews on trustpilot this happens alot time apparently. I don’t have food at home I deposited all my money now they refused to pay my wining asking to prove bank statement and ID which I already sent as requested. I was verified before I they allow me deposit . The so wrong an a different level. Need my withdrawal ASAP I’m literally upset with myself fir putting my money here. You guys pray on vulnerable people and happens to be a victim. I deposited £175 in total only won 75 profit not even that much and this ghost of a company are taking people for granted. wouldn’t even wish this to my enemies. Until someone ends up committing suicide due to their selfishness. I already informed my relatives incase anything happened to me they should hold betway ceo and staff responsible. People if u are thinking of joining good luck, live chat is useless we are in 2024 they still using the 1980 system. U can’t get through to them no phone number. My question is why do the government and gamble commission allow this thoug to operate. Wonder how they sleep at night I’m fuming didn’t sleep throughout the night. I checked this company worth 1.3 billion from taking customer hard earned money and don’t pay winings horrible people 😑 😒

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Horrible betting company…the live support doesn’t even exist since you wait in a queue all day, and if you manage to get to them they just give you the copy and paste answers.Also taking more than a day to complete a withdraw request is absolutely ridiculous in 2024 where most companies do it instantly nowadays. I’ve requested a withdraw and 4 days now and it’s still in pending. Don’t play on this site guys!!!Edit: it doesn’t accept the banking details! All the sections turns red…please fix your app ffs

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First of all I had a win, they wouldn’t let me withdrawal kept say I had to deposit first using that method (paypal) before I could withdraw, it’s the only way I made deposits. You can never, ever talk to any one tried constantly there’s no phone numbers anywhere, made another deposit (foolishly) and a message come up saying my account has been closed and I’m blocked, WHERES MY F**KING MONEY THEN, NOT BACK IN MY ACCOUNT STRAIGHT AWAY WHERE IT SHOULD BE!!. Again can’t get hold of anyone to talk to, my emails are being returned.PEOPLE BE SMART, STEER CLEAR OF THIS COMPANY!!!!

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Right I’m not waiting on chat it’s so bad where is my free bet for the welcome offer??? I’ve deposited by debit and bet so what’s going on??

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Still no update on my account I am getting sick of it now and nobody from there is interested i provided id but I am still waiting can someone contact me the sooner I have nothing to do with this load of rubbish the better

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Never normally have any problems with Betway it’s normally my go to casino and betting site. Just today a bonus was suppose to be credited and it’s saying I haven’t bet and that there’s nothing available. Have wagered way over the amount to get the bonus today. Tried to go on live chat but waited over 2 hours not too sure if there is a problem with the bonus at the minute or if account may be suspended due to bigger wins & bets. If sorted will update the stars as never normally any issue.Many thanks Daisy.

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I am shocked by betway and scam they are doing.I want to withdraw my money straightaway from the account. They emailed me saying oh you can withdraw your money but at the same time locked my account temporarily. How I will withdraw my money if my account is locked ?Very convinently they didnt tell me how to withdraw my money if I can not login . I tried all of their live chat , email etc nobody respond. You can not keep my 562.50 euros as per law. Betway need to return my money . Nobody go near them because if any issue arise they wont help you. SCAM SCAM SCAM

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I Really don’t understand the bad reviews on this unless it’s from disgruntled folk who have lost their money gambling silly. I joined two days ago was down £40 withdrew £100 I played again today. I’m up £360 won around 23:00 and funds are already in my bank at 00:03. Haven’t had a single issue with Betway so far only positive.

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kekay77kekay77. Right I’m livid!!!!! Your live chat service is joke!!!! Waiting hour and still not being seen in so angry!!!! Now since joining I’ve deposited over £200 and got no free bet added for welcome offer I’m owed £10 for the welcome offer!!! And plus your 10% on tennis bets promo loses now I lost over £200 last week on tennis and I didn’t get my free bet added testers for it!!!!! Since joining I’ve had no free bets added to my account for a new costumer like myself I’m so angry with how bad your site is for loyalty, I want my free bets added, you have no email your live chat is a joke!!! And no phone to call!! Only how to contact is by this!!! I want this sorted now.

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Had read positive reviews so tried this site. The games keep crashing with system errors or the latest “A general error has occurred please contact support” then the game is locked in that state. Support after long wait wants my bank statements and screen shot of playing history – why if it’s a problem with the game… eventually told they will look into it … 48 hours later game in same locked state. So what’s the point if you can’t play the games you like …

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Opened the account in the 2010’s after 6 years plus of having the account they requested identification for withdrawal. I didn’t have a drivers license or passport but could provide all documentation I had. They let me to continue to deposit after declining my withdrawal due to identification. This was for a withdrawal in May 2022. I have still not received my withdrawal. The gambling commision states Where an operator delays a request to withdraw funds due to insufficient ID being verified, that operator may be in breach of a new licence condition and may find themselves subject to regulatory action as a result.

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They’re lucky they got one star, placed a bet on a game 6 weeks ago withdrawal it and tracked it, claimed it was on the way BUT NO, of course its one of those betting sites that only contact back through AI/Chatbot and are absolutely useless. Waiting for my money back which would be great thanks betway.

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Another 150 wasted over 1k not won anything to bank not a penny can’t get a bonus diabolical payouts

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I am a Nigerian’s player and my name is winner and I must say that betway is the worse of all the betting platforms I have used.I made a withdrawal on the 28th of July of 100k naira and also a deposit on the 4th of august of 60k naira and till the day I have not recieved either my withdrawal or seen my deposit.They keep asking for bank statement every time when they can simply handle the issue.The casino games especially AUREUS keeps displaying errors every time and I have been complaining about this for over a year and yet it has not been fixed.The relationship manager that was assigned to me never replies my text from week to week I just keep sending messages and he will reply at his own time. The customer service is so rude.I will never recommend betway to any one because it is the worse betting platform in Nigeria.. betway number is 810 989 6967

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signed up for the “Bet 10 Get 10” offer yesterday, which I saw on a third-party site, but the wrong welcome bonus was applied to my account. I tried contacting Betway’s customer service through live chat and started at position 58 in the queue. After waiting for three hours, I only managed to get to position 15 before being cut off. I tried again this afternoon, but the experience was just as frustrating. The queue is always around 40-50 people, and expecting someone to wait 5-6 hours for service is unreasonable. Betway, please credit my sports welcome bonus by the close of business or close my account.

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There is no way to contact betway. They kept my money and locked me. please return my money. I sent you documents and also you locked me and emailed me saying I can withdraw but how ? If I am locked i cant logint to withdraw my money. Also i can not contact nobody either via live chat or email.username akashsabbyI was with you guys 1 year and i had a good experience but now it is so sad that you are behaving like this with me. Please resolve this urgently . I am waiting for reply on this review.

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Still yet to find out payment is stuck on payment commencing but live chat just keeps cutting out when will payment be paid out

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I want to express my concerns in regards to my withdrawals. I requested to withdraw my earnings on August 1st but I am yet to receive the pay to my bank account. I checked the pending withdrawal section on my account and it says my withdrawal has been processed and paid out on August 2nd yet, It is still yet to reflect on my bank account. Today is August 5th and still nothing or any sort is shown in my bank account that reflects it has been paid. The reference number for this particular withdrawal Transaction in question is 330443093.This is so frustrating as this has never happend before! My friends have been asking me to recommend a betting site and now I am in dilema on whether I should recommend Betway to them.

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Useless customer support. UK has tons of better options, please use them.Perhaps the worst online gambling platform I have seen in my life.They will block your account for no reason & confiscate your money. These are proper scumbags who are feeding of people money & thei live chat is so greatly designed that you have to wait for hours just to get disconnected.Please stay away from beltway and it’s sister companies. All are scammers. Don’t know how gambling commission even allows them function. Corruptions at high level with betway for sure.

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My friend bet on France vs Japan on Olympics basketball. He bet on France to win at 5.5 odds on July 30th. Basketball includes overtime. The bet was incorrectly settled as lostThere is no contact no in Ontario only chat is available and wait times are 150. How do you ever get to customer service?

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I never received my £5 free sports bet from last weeks promotion and probably wont receive tomorrows either. Had problems with promotions since Wednesday, cant see the promotions pages or spin the prize wheel. Explained this numerous times over live chat and been fobbed off.

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I can’t withdraw my money it says I need used payment metod first to withdraw what I did. There is no way I can contact customer support every problem is serviced by virtual assistant.

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Why is it that from a bank wire transfer you can instantly take my money for a deposit into my betting account, yet after you have confirmed a withdrawal I have made that has been fully processed, it still takes a few days to reflect in my bank? Shouldn’t the wire transfer instantly show like it does when you take my money ?!!! The email I have received from you says its the banks fault, suprise, suprise !Oh and what is the excuse for the poor customer service (such as extremely long waiting times on live chat). Betway is the worst customer service I have ever experienced in my entire life ! It seems like it could be a cash flow problem since many reviews say they are having the same issues.Pay me my money today and I will delete this review. In response to your reply, the problem with live chat seems to be that you only have one person working through the customer demands. I can see this because it can take easily 1 hour for one customer to reduce the total amount of waiting. It always seems to take forever for 1 customer to leave the queue. In regards to your explanation of the withdrawal process, this is true, but you know as well as I do that you delay this deliberately at times.

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Around the 11th or 12th of July I tried to make a withdrawal from my winning funds. This was via my preferred method of paypal, one that I have used on several occasions to transfer money to and from my Betway account. The money I was tring to withdraw was from a win on the free spin game. (I get the feeling that Betway are unhappy that I won). But after leaving other reviews and some e-mails. I am still waiting to be paid out. But it is not just the winnings that I am waiting for, it is also a deposit that I made around the same time, that is still waiting to be returned to me or placed in my Betway account. I am not bothered which way it goes. Betway have replied to my concern with an e-mail, but when I follow the instructions that they have sent me, I don’t get anywhere, because it is asking for a deposit before I withdraw. If Betway give me my winnings and money, then I might make a deposit. But I don’t currently want to do this until everything is sorted out.

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This is a rip off site. They do not communiticate at any time. They keep your money under the pretense of security and you are never able to get it back. How would you be able to sue them

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