Boo Casino PLAYER REVIEWS(323)
Gavin Fyfe
14 December 2023
Comment from uk.trustpilot.com
All the good reviews of Boo casino on trustpilot are fake obviously just read them, all saying nothing but good things and all five star not a chance. all the reviews saying this site boo casino is a scam are 100% true!! their customer service takes forever and provides zero service for the customer and is useless they don't honor their bonuses their free spins or their payouts you can't withdraw any of your winnings they won't give it to you they'll just void it poof !gone stay away from Boo Casino and any and all online casinos associated with Boo casino they are 1000% scammers. I would play every once in awhile no 10 20 bucks and then I won $80 and decided hey let's cash it out it is not hassle free it's not anything it just doesn't happen they come up with some excuse from their terms and regulations that is just nonsense and then they just void it and take it away and there's nothing you can do. I should have seen this coming ,seeing as every time I didn't get my free spins or something was wrong I try to talk to customer service and zero help !I didn't listen to the warning signs that's why all you people reading this should listen to mine ...STAY AWAY!
Laura Swan
12 December 2023
Comment from uk.trustpilot.com
Everything They did well so amazing
HUBBABUBBA
10 December 2023
Comment from uk.trustpilot.com
DONT PLAY HERE BIG SCAM! They voided my 4000e winnings on the grounds that I violated the terms of use and I should be protected that I would not have been allowed to register at their casino because I have been banned from their sister site. in their terms and conditions it says in big letters that self-blocking only applies to the site you requested, not EVERYTHING!Boocasino said I am banned from their network but my account is still open at ALL their sister casinos. bcasino account was closed on 10/23/2023 when I emailed them "why did you cancel my 4000e winnings on the basis that I am banned from your website but my sister casino account is still open for me" after that they closed bcasino account on 10/23/2023.Their terms of service contradict what they do, that's why this company is a big SCAM!THIS COMPANY IS TRYING IN EVERY WAY TO FIND REASONS TO VOID YOUR WINNING, I have found a good lawyer in Malta who will help me, if this company has come up with excuses to void your winnings that contradict their terms and conditions, contact me by email: kati.p1997doghotmail.comWe can file a class action lawsuit!1. THE ENTIRE COMPANY Green Feather Online Limited , to this day sends me advertisement emails.2. They brazenly violate the gdpr law, they do not provide your complete gdpr data and they process your data against the gdpr law. If you have experienced the same thing, file a complaint with the eu commission that supervises gdpr so they get a big fine.Boocasino registration 30.6.2023, 01.07.2023 successful kyc confirmation. 7.3.2023 successful 1000e withdrawal. So boocasino accepted me as a player, if I had been a self-excluded player, they should have checked this at the kyc stage at the latest if the self-exclusion had been active.On July 6, 2023, I was informed in the chat that my account has been restricted due to responsible gaming and a game problem, despite that I was able to play with real money and the account was still active for several hours after this.On July 6, 2023, I receive an email that my account has been closed due to responsible gambling and the 4000e win has been voided due to a violation of the terms of use.8/7/2023 at: 17:41 I received an automatic email (with my full name) that the 4000e withdrawal request has been rejected.08/07/2023 at: 17:42 I received an email (with my full name) While reviewing your game activity, we found that the collection feature of one of our games has been exploited by using bonus funds to advance the game and then we complete the final steps with cash betting once the stake is settled. Therefore, in accordance with our general terms and conditions, we have canceled your withdrawal request and voided the winnings. Best regards, confirmationsOn July 11, 2023, I received an email that the bonus terms violation email sent on July 8, 2023 was sent in error and did not apply to me, but these sent emails contained my full name, so this cannot be sent by mistake. On July 11, 2023, they sent another email that my 4000e winnings have been canceled due to account closure.Why are you still sending me promotional email from mrfortune account and boocasino account? 8. the casinoguru resolved the matter in my favor, the casino got a LOT of black points and their security rating dropped to nothing if you want, you can read the case on their website.it's pointless to complain to the authorities, I also took my case out of there because even if you win the case, you won't get the casino punished for their actions. with the right, you can demand late payment interest on your payment and hold the casino liable.
Susan catdinal
10 December 2023
Comment from uk.trustpilot.com
Very good at keeping their customers happy 😊
Taylor Brown
09 December 2023
Comment from uk.trustpilot.com
Had played for years on and off, lost almost always, occasionally won up to $1000 but that nowhere made up for my losses overall (but hey, that's gambling!)My real issue here is that I was playing a slot on a $1 bet on Auto-Spin in 9 Masks Of Fire King Millions, had just won CA$23.28 in free spins rounds, and then the MILLISECOND the round ended it AUTO-SPUN A BET OF $80 WITHOUT ME MAKING THAT CHANGE OR TOUCHING MY SCREEN ONCE.Chat/support at Boo Casino literally said "we understand this is frustrating, but we see you spun once for $80. Is there anything else I can help you with?"Not sure what legal actions, if any, I have at this point considering they're apparently based in Malta and I am in Canada.I will never use their scam site again (there have been many other issues in the past but nothing nearly as insanely bad as this!) and encourage everyone to not bother. (Not even a month ago they lost their license and you couldn't even make withdrawals or play any slots)
Ryan Craswell
08 December 2023
Comment from uk.trustpilot.com
ive been playing with them for years , good payouts , in a timely fashion. nice repsoverall good experience
Devon Christensen
06 December 2023
Comment from uk.trustpilot.com
Fast, friendly and helpful. Great service!
Krystal Campbell
06 December 2023
Comment from uk.trustpilot.com
I like all the games and awesome Bonuses I get sent everyday. The customer service is alway helpful.
Takuira
05 December 2023
Comment from uk.trustpilot.com
Great and loyal company to play and bet with, withdrawals are processed real quick and easy thanks to the loyal company.
Cody Mcghee
03 December 2023
Comment from uk.trustpilot.com
Very helpful an nice an quick response
Jojo Ropiha
02 December 2023
Comment from uk.trustpilot.com
Fast n efficient customer care service.
Gabrielle Kaponga
30 November 2023
Comment from uk.trustpilot.com
Good games, and good customer service.Great bonuses BUT the MAX withdrawal amount on most bonuses sucks
Shadley Waller
30 November 2023
Comment from uk.trustpilot.com
Excellent service thus far, will add the finer details about boo casino once I get the answers to my questions. But so far Alistair the agent is quick and fast with his response. 10 stars for Alistair.
Lacey
29 November 2023
Comment from uk.trustpilot.com
I enjoy playing with Boo because they are loyal company. Withdrawals are quick and hassle-free, verification process is very simple, yet thorough. The only drawback for me with this site is that they have an issue with ongoing rounds. Sometimes you have to contact customer support to ask them to close out an ongoing round. Other than that, this site is everything you'd want when it comes to playing online - and safely.
Javan
28 November 2023
Comment from uk.trustpilot.com
so i was really excited about the premotion deposit $5 Canadian and get 50 free spins and play with $15. it worked but just before the free spins where finished the game glitches, i think nothing of it so continued to play. but the closer to triggering a bonus and the closer i was to being out of money it glitches out completely. messing my laptop completely up. tried to open the support chat for help but then was logged out and when i re-logged back in was then and only then a agent would help. and explaining this to the agent was, yeah thinking I'm the liar here and on there end was all okay. I'm not worried about money or that part of playing either. what i don't like is that they send out these exciting promos and when you get them this happens. just ruined my entire gaming experience and didn't even offer to help but was quick to agree with me to close my account completely. horrible help from them. seems like a scam now to me. cant trust this anymore and never again going to be able to enjoy my games because of it. i like playing here for the entertainments of there games but after this no so bad site in my opinion and experience.
Dean Rudichuk
28 November 2023
Comment from uk.trustpilot.com
I felt the agent Wesley was very patient with me and was able to answer all my questions and solved every problem I was having, thanks to people like Wesley you can get what you pay for.
Matt
27 November 2023
Comment from uk.trustpilot.com
Great casino always accommodate and pay
Christina Carefoot
27 November 2023
Comment from uk.trustpilot.com
They have many bonuses to offer for all levels of depositors,the customer service is always helpful even if you are not happy with the answer you can complain about there great mannerisms and willingness to help, my best friend has withdrawn without any issues, I would reccomend this casino to everyone.💚💚💚
Rebekka Frick
25 November 2023
Comment from uk.trustpilot.com
Great customer service and great perks here!!
Laurie Mckeen
25 November 2023
Comment from uk.trustpilot.com
Agents are always fast and friendly, always able to help my issues
Gabrielle Mitchell
23 November 2023
Comment from uk.trustpilot.com
Awsum range of games love chat r really helpful n Thur r also great promotions
Jonnie
20 November 2023
Comment from uk.trustpilot.com
Boo is constantly giving lots of bonuses and free spins opportunities as well as has an amazing game selection.
SN
20 November 2023
Comment from uk.trustpilot.com
Enjoy this site
Michelle
11 November 2023
Comment from uk.trustpilot.com
You have to spend a lot of money to actually win anything. Your feature games should be that - as features are few and far apart ie. Luxor Gold sometimes I don’t even get any of the 3 features during my play of money I deposit. Plus you sit on the same status and it doesn’t change.
Simon desgroseilliers
07 November 2023
Comment from uk.trustpilot.com
The tournament boo majestic king dont respect the rule. I wait the payment since 13 jours or the rule say pay in 72 hours the chat do nothing for this problem i wait also an other payment the tounement week after
Gerald
07 November 2023
Comment from uk.trustpilot.com
Good cacino lots of different games
Rizky Raditya
06 November 2023
Comment from uk.trustpilot.com
mrfortune, boocasino the same. asking for data verification, even though I have sent everything.deposit $10 withdraw $19.36 not paying.if you are not a fraud please pay us without any reason,and if you pay we will update the rating
Carrie Greer
02 November 2023
Comment from uk.trustpilot.com
Chat is magnificent. Never have to wait too long. Games are great. Excellent wins. Boo is my go to fun time casino.
alex pap
31 October 2023
Comment from uk.trustpilot.com
depositted 10 dollars, didnt get my free spins. went to the chat and was told that because i didnt read some fine print nonsense. they wont honour the 50 free spins. chat was no help. told me to get bent. DO NOT DEPOSIT
Ellery
31 October 2023
Comment from uk.trustpilot.com
Plenty of promotions and 24hr chat help. Also good selection of games to choose from. Highly recommend giving boo casino a shot.
HUBBABUBBA
31 October 2023
Comment from uk.trustpilot.com
I do not recommend playing at any Green Feather Online Limited casino. these persons are scoundrels. i won 5000e i completed kyc successfully and i successfully withdraw out 1000e i made another withdrawal 4000e and they closed my account and stole my winnings. they reasoned that I am self-excluded at their sister casino and should not have been allowed to play at their casino. in their terms and conditions it says that the self-exclusion applies ONLY to the casino where you request it. I started getting strange emails from them that my winnings were voided due to violation of the bonus terms (I didn't even play with the bonus) then I got another email that the winnings were voided because according to them I was never allowed to play at their casino. this claim is completely absurd, then why did you accept me as a player? why is my account at your sister casino still open if I'm not allowed to play on your sites? Do you realize how much of a scam you are when you try to come up with different reasons for voiding the winnings. I made a casino complaints to casinoguru and their safety rating dropped DRAMATICLY. because the case was decided in my favor. I filed a complaint with the ADR authority, which i withdraw because I will continue the case with a lawyer.luckily I have found a good lawyer and we will go to court not only to demand my money with late interest which is due to me but also to punish this operator. so good players please don't play here they have a thousand reasons to void your winnings if you have faced the same problem contact me we can file a class action.
Pedro
26 October 2023
Comment from uk.trustpilot.com
Nice and sure withdraw.
Deborah
26 October 2023
Comment from uk.trustpilot.com
Easy to withdraw funds once verifyed
Clayton Raddis
26 October 2023
Comment from uk.trustpilot.com
Big wins fast payouts
Tino Helle
23 October 2023
Comment from uk.trustpilot.com
I've have deposit small amounts and i play a lot I've have earn vip level and still withdraw takes long i'd like play small amounts boocasino. I dont like bonus system because there is withdraw limits and now I try withdraw money I think it takes long. Also when i cancel withdraw small amount of real balance transfer to bonus balance and i dont understand why... And I was sure i have delivered all documents months ago and they ask more dokuments im little bit scare how i can withdraw my money here
Miro Manninen
20 October 2023
Comment from uk.trustpilot.com
Their support confirmed that I'm opted out from Comms, their complaint team confirmed that I'm opted out from Comms. What happened today, received 3 marketing emails from them. People, report these to MGA, it's against GDPR law!
Kirahua
19 October 2023
Comment from uk.trustpilot.com
A little long on tha withdraw bt yep itz a trusted sited
Miro Manninen
17 October 2023
Comment from uk.trustpilot.com
I don't accept any marketing communications, still they are sending emails and SMS all the time. Support is really bad.
Slk Slk
17 October 2023
Comment from uk.trustpilot.com
It took them almost one year to respond to my review. For what? The most vague response like as if they are going to give me my money I emailed them watch it take another year for them to respond very disappointed in the time it took to for them to respond and still I am out $935.00 due to 10% betting cap or some BS don't play at boo casino you will get ripped off by one of their bonuses they offer you after you deposit
Anja “Ani” Keinänen
16 October 2023
Comment from uk.trustpilot.com
They Don't give you your wins. First I won 30€:s with bonus rounds, and try to withdrawal it. I added 5 €:s and won 40€, so My last transaction was still on process, so i had to ADD this 40 to that 30€:s, on saturday i received message that they took alla my winnings due to rules.
Dikeledi
13 October 2023
Comment from uk.trustpilot.com
Am highly disappointed the first time playing this game I deposited money and the gave me bonus,but sadly I couldn't withdraw my winnings due to that bonus Yesterday they gave me 10 free spin and I played and won after I requested withdrawal of R5000 today I got an email saying that my request is denied due to some reasons and I forfeit all my winnings 😡😡😡
Extreme Pro
12 October 2023
Comment from uk.trustpilot.com
Scam alert ..The give me a sign up bonus but when I make extra earnings ... I can't withdraw it cause you need to deposit first ... totally a scam ...
Jessica Cuthbertson
11 October 2023
Comment from uk.trustpilot.com
What I like about this casino is that the website is very user-friendly it’s not complicated and they have great games.I did have an issue depositing once or twice I believe a prepaid credit card was a Problem but the customer service is amazing and they fixed it.That’s the other thing the customer service is fantastic, they’re very quick friendly and polite and they haven’t not been able to help me once.Lastly, I like the fact that you can deposit just five dollars and it’s not a $10 minimum like the other casinos a play.
K.N.
11 October 2023
Comment from uk.trustpilot.com
I absolutely love boo casino love their daily promotions and also bonus promotions better than any other casino out there!
Takuira
10 October 2023
Comment from uk.trustpilot.com
I enjoy playing on this casino because sometimes when I am low on credit, i go to chat live and they generously gift you free bonuses. Great Casino
kurarangi rewiti
10 October 2023
Comment from uk.trustpilot.com
Yous are helping me become a a addict on these games I love this Casio so much I hope you's help me crack the jackpot one-day
ZEN
09 October 2023
Comment from uk.trustpilot.com
Bunch of skelms. Very bad Casino. They can declince your winings and also have banks like Capitec for loading deposits or making withdrawals which are not associated with them. Very bad experience.
Oskari Forsti
26 September 2023
Comment from uk.trustpilot.com
I got scared of reading these reviews about not getting their winnings and i was sure that my withdrawal request will be denied but no i actually got my money. It was only 50€ but still. Took 2 days after verification and verification took less than 12 hours.
Mike Majchrzak
25 September 2023
Comment from uk.trustpilot.com
Scam scam scam u wont get a withdrawl at all!!
Obsidian xX
15 December 2023
Comment from uk.trustpilot.com
I love Boo casino I on 23k about a year ago. And 13k before that. I honestly love this casino it’s my fav. The chat people at awesome and really helpful and generous. 10/10
I love Boo casino I on 23k about a year ago. And 13k before that. I honestly love this casino it’s my fav. The chat people at awesome and really helpful and generous. 10/10