BoyleSports PLAYER REVIEWS(2167)

Arthur Fleck
05 March 2023
Comment from uk.trustpilot.com
What can I say? If I could give less than 1 star, I would give a 0. I registered with them 2 days ago. Literally did 2 bets £10-£50 each, won 1 of them, withdrew £80, £94 left on my bet account and ever since I can not bet even one single pound. Just imagine. Customer service replayed on it saying “it is trading decision”. They restricted my account after 2 days just because I did a little profit. Just SCAMERS, nothing different then that. Would strongly recommend AVOID them.

Stephen Potter
05 March 2023
Comment from uk.trustpilot.com
I tried to make a withdrawal on the evening of 28/2/23 at 9pm.Other companies process a withdrawal immediately but Boylesports started my withdrawal the following day.My card expired at midnight of the 28/2/23 so the withdrawal was rejected by my bank.I immediately provided my new card details,however I had 3 days of jumping through hoops and numerous calls before I finally got my money.I had to provide front and back copies of my expired card,then I had to provide front and back copies of my new card,then they still would not process my withdrawel unless I provided a letter of destruction from my bank in respect of my old card (I had no idea what this was)or I could provide a letter from my bank confirming my new card is my new card(who keeps the letter they get with their new card?).It came across like they were making my withdrawal as difficult as possible in hope that I just give up.Finally a call/complaint to HQ cus service got my withdrawal processed 3days later but I have zero confidence in placing another bet with this company.My experience of their withdrawal process/customer service was shocking.

Alan bell
05 March 2023
Comment from uk.trustpilot.com
a 1 star rating seems to high for boyle sports. Customer service is terrible. Security don't read emails they expect you to show them like a child very unprofessional. they want you to send personal details through a email which is bad.

customer
04 March 2023
Comment from uk.trustpilot.com
Easy sign ups and excellent customer support when needed. Straight forward process.

customer
02 March 2023
Comment from uk.trustpilot.com
When I decided to contact for help I had thought it will be a real hassle but the problem was sorted well, leaving me feeling happy and satisfied with the outcome.

Stephen
01 March 2023
Comment from uk.trustpilot.com
Went into boylesports and only one member off staff on so stuck in que behind two punters one of which was placing multiple bets so couldn't get on, the £20 bet would of returned £270! Went to betfred three staff on!!

noel
01 March 2023
Comment from uk.trustpilot.com
Excellent customer service I had a problem regarding not getting free spins for the Tuesday Spinanza promotion. Joshua sorted it out well done. In gave this review as I have given bad reviews in the past so only fair to give this review when it goes well.

Luke
28 February 2023
Comment from uk.trustpilot.com
Keep it short.I asked to increase my limit - they declined and said I need to send my bank statements (intrusion of privacy much?) - I declined and said I’d keep my limit.Then they close my account and now say they demand bank statements despite using them for around 3 years with having the exact same limit.Customer service is about as good as a chocolate fire guard - all rude.I want my account reopened but emails seem to get ignored - social media posts have been made and referral to gambling commission gone through.

Tomas
28 February 2023
Comment from uk.trustpilot.com
Made up any and all new T&C’s to just not grant a sign up offer.

Adam Twigge
28 February 2023
Comment from uk.trustpilot.com
The scummiest thing about BoyleSports is that they allow you to deposit money and play without verifying your identity, but force you to verify when you want to withdraw. I'm sure that's listed in the terms and conditions somewhere, but they know that people won't read the terms and conditions.Their moronic business model is to take money from you and force you to jump through hoops to get any money back, hoping that you will give up and leave your money in the account. Try to withdraw money from them and they'll ask for tons of documents, make you humiliate yourself by taking selfies of yourself with your ID, constantly tell you that the documents and pictures are unclear even if they're perfectly legible, making you resend the pictures over and over again. If you do finally manage to get verified, the withdrawal will take ages.I'm just happy that I managed to win some money from them with their free bet offer.

Frankie Thomas
28 February 2023
Comment from uk.trustpilot.com
So far so good.Thought I would give Boyle a try and have not been disappointed of yet. It is early days but I hope it stays like this. The app works fine on my Samsung s22, deposited with no problems and withdrawals have been in my bank account couple of hours later. It is early days for me but so far I have not had any problems. If it stays this way I will continue to use Boyle. Fingers crossed i don't have any issue that other people have had.

customer
27 February 2023
Comment from uk.trustpilot.com
It's a good site but it's absolutely ridiculous you have to wait so long for a withdrawal, even when fully verified.99% of other companies pay you in 2 hours. Here you have to wait 2-3 days. Very off putting.

Shea Behan
27 February 2023
Comment from uk.trustpilot.com
Signed up with them 2years ago,used my Irish name Seamus,couple of months ago had to renew my card,they wouldn't accept my card because the name James was on it, couldn't explain that Seamus is the Irish name for James,in the end they just closed my account,didn't seem to even acknowledge my emails stating this

Shaylin
26 February 2023
Comment from uk.trustpilot.com
Signed up to this company and ended up winning a bet. However when it came to withdrawing funds the company had closed my account, then asking for my bank details, security codes and passport copies to withdraw my own money! Absolutely ridiculous from this company, would hugely recommend to all to avoid using this company!

customer
26 February 2023
Comment from uk.trustpilot.com
Polite. Quick response. Assisted the problem for me with no hasle.

Andrew k
26 February 2023
Comment from uk.trustpilot.com
Rubbish spent 1000 with them then decide stop 60 pound withdrew off me then want more docmounts not sending them don't trust system use told them shut the acc they can keep 60 Christmas kitty scammers bad site bad customer service aswell lie out. Back teeth

Mark
26 February 2023
Comment from uk.trustpilot.com
Awful company and they do not give you clear answers AVOID AT ALL cOsTS

Mateusz Kubisiak
25 February 2023
Comment from uk.trustpilot.com
I been with them for a long time, yesterday without the reason and notice they just blocked my account. They blocked withdraw and all money in my account. Excuse "verification" lots of documents sent via email and via live chat. Then after few hours I received email asking for same documents again. Well I sent documents again still no answer whatsoever. Money locked in account over the weekend great stuff. Also time frame is amazing too live chat said up to 24 hours (that time already pass) email says 48 hours. Seems to be more reliable bookies on market this days without excuses and with fastest payout too.Unfortunately after many years with Boyle looks like have to go somewhere else.

Richie Delaney
25 February 2023
Comment from uk.trustpilot.com
Really poor , advertised an offer for sign up for all new customer, once signed up and deposited and wagered correct amount , they made up nonsense about how the offer didn't apply to me! Some way to treat new customers

Nadia Price
25 February 2023
Comment from uk.trustpilot.com
Very very very concerned about security and safety of personal documents on this site. After years of playing they have asked me for extra documents and selfies (no a problem )So today I emailed them In an I went to live chat and spoke to two agents who said the email with the documents were received and they had been sent to the review team .A while later I went onto live chat and spoke to a girl called Jamaica She said to me that no documents were ever received for me and she supplied the email to re send them .So basically they lost the photos I sent earlier Were they hacked ??? Are my bank details safe ??? ..I am not a fan of sending selfies etc but I thought I could trust themAfter years of being their customer I am bitterly disappointed with the service I have been given

Joe
23 February 2023
Comment from uk.trustpilot.com
My wife put some money in to play the casinos, but decided she would rather withdraw the money and not waste it on the slots. She didn't play one game, but after withdrawing the money Boyles blocked the withdrawal. They now want bank statements, ID, passport photos, driving license ( front and back ) and all sorts of other paperwork, this is all for twenty quid!!! They're happy for you to send money and lose money, but god forbid you need to draw your OWN money out...

Chris Leach
23 February 2023
Comment from uk.trustpilot.com
Been an account holder for three years, suffering from an ASD and now after a few grand taken from them - now they have stopped a measly £200 withdrawal to ask who the hell i am and am i old enough. Can we have a driving license? Err hello - i am mentally disabled, no travel, no weapon operating in my condition thankyou. I do agree with ID verification - but at this stage, after you have paid me alot (not the other way around) youre taking the p*ss! If ID is a problem, tell us when we hit the deposit button, not the withdrawal. The cheek of it!Well guys prepare yourself, because you wont be keeping my money thats for sure - and as for your ID verification, I have applied for MY data to be released so we will will find out how you verified me before you gave me lots of cash, since i deposit by mobile.Good luck - from your very interested friend!

George James Fisher
22 February 2023
Comment from uk.trustpilot.com
This company used to be my favourite of them all out the gambling sites online,however after being a customer for some years now and depositing and withdrawing thousands of pounds they suddenly want all kinds of identification from me,even know I've done this a few times now already, yet,after not playing on there site for some 6 months I logged in only to find my account suspended for absolutely no reason other than we request your I.d AGAIN. Please someone at Boyle sports sort this out ,my username is geofisher incase they interested at all.

John Croft
22 February 2023
Comment from uk.trustpilot.com
Absolutely avoid this site they straight up don't care about customers only about how much the can fit in their pockets I deposited a substantial amount and I message them asking if they could look into why I had no good wins and they offered me £5 so if you don't want to be taken for a mug stay away from this site at All costs as there obviously laundering money!!!!!

Donal Manbix
19 February 2023
Comment from uk.trustpilot.com
I did a bet 3 5euro x Double and 5euro Treble 11/8 13/8 15/2 I got 449 euro But i made it to be 509 euro

customer
18 February 2023
Comment from uk.trustpilot.com
Good site. Withdrawal is easy. And got it with in 24hours.Only issue. I joined with the promotion bet £10 get £20 in free bets.Never seen the free bets and contact them. Was just phobed off by their customer service and told it was passed to the team. Never heard a word back.

monkster
18 February 2023
Comment from uk.trustpilot.com
Been betting with them a long time in shops and online....was very surprised to get notice today of my account being limited in terms of promos etc. No reason given.Feels like I'm been treated like a second class citizen. So much for loyalty.

Patrick Coughlan
18 February 2023
Comment from uk.trustpilot.com
Site to be avoided at all costs if you like gambling on slots. Just keep taking and not giving you a win, took €215 on luck o the Irish gold spins without any winning spins. Was gambling 20cent a spin! Something definitely not right maybe the gambling commission should investigate this site.

Sean Larkin
16 February 2023
Comment from uk.trustpilot.com
I'm still waiting on an issue to be resolved over 2 months and they do not keep u up to date absolutely disgraceful if u owed them money they would be straight on to you

Eric
16 February 2023
Comment from uk.trustpilot.com
Opened an account with a new customer offer but somehow got the wrong offer so wanted to just withdraw my deposit back onto my card and close my account but they where looking for all sorts of stuff in order to do that, funny that they don’t look for all that stuff BEFORE they take your money! Anyway I’ll be getting onto Anne Marie Caulfield to see if what they are doing is legal and if so to try to get the law changed. Btw their customer service is truly awful no attempt made to see if they can solve the underlying issue and keep a new customer, just throw a list of hoops you have to jump through in order to get any of your money back and close your account.

Kate Wild
15 February 2023
Comment from uk.trustpilot.com
They sent me an email telling me that they would no longer accept bets from me.I was surprised because I was in the red with them.If they won't take bets from you when you are losing what chance of you got if you win?

Paul Rose
15 February 2023
Comment from uk.trustpilot.com
Awful, I had a welcome offer which I did the wagering requirements for then I was not allowed to use the free bet I had earned!

Will J
13 February 2023
Comment from uk.trustpilot.com
Awful odds. Requests documents upon requesting a withdrawal - against U.K. gambling commission licence conditions (17.1.1)U.K. GC compliance department are interested in hearing of similar cases. You can email them on:INFO (at) gamblingcommission.gov.uk

customerDerek williams
12 February 2023
Comment from uk.trustpilot.com
I had a query about payment of a docket and was explained by one of your staff about the query and I was very happy with that

Donald
12 February 2023
Comment from uk.trustpilot.com
No particular reason why I scored this on but I feel that they listen to their members and deliver what they say

noel
10 February 2023
Comment from uk.trustpilot.com
Disgraceful.So I played on this starburst slingo game again .always same outcome. Need 1 number for so called top payout, but 3 times I got in won approx 36.00 but to get that I staked over £75.So I decided to play slingo golden envelopes.after a few games I got 10 lines with payout of £20.00.So carried on at approx £6.72 a spin.. as I only needed 1 number for jackpot round. After several spins on the last spin reels started slowing down and on the reel that I needed the number on it slowed right down on the number but surprise surprise game crashed. So I reloaded it had 1 more spin again and it landed on my number. You have to match 3 envelopes and win one of 4 jackpots . I matched 3 and got mini jackpot of £30. So after staking over £80 , I had already £20 winnings ended up with just £10 extra after staking over £65 more . So thinking this is a one off I got back into the jackpot game after staking over another £85 exactly the same bloody outcome won minor jackpot of £30 .again I already had £20, so staked another £65 to win £10 .Remember this is a 20p game.Seriously this is atrocious. Also today I have noticed it doesn't show how much you are losing, think this is a ploy so we don't realise. Very bad ploy if this is a sign of things to come.I am not complaining because I lost about £135, that's the chance I take.But I would like a level playing field. Nothing will convince me that there uis not something dodgy with this game.I know all about the supposed rtp and being regulated. Nothing is 100% faultless other wise on some games why does it state if there is an error all game play and winnings are VOID.

sally scovell
10 February 2023
Comment from uk.trustpilot.com
I have been trying to withdraw my balance for 13 months. My account is frozen and despite numerous emails,I just get told that the relevant department hasn’t provided an update yet. Disgusting.

Rita
09 February 2023
Comment from uk.trustpilot.com
Very straight forward app. Easy to add money to account and withdrawals are sent on the same day as requested

S.Jones
09 February 2023
Comment from uk.trustpilot.com
Absolutely fine until you try to withdraw any winnings and then make every attempt to block the withdrawal. Asked to send over bank transfer details as the withdrawal was blocked so I did this. Then asked for a recent bank statement so I did this. Then they wanted a bank statement showing the payment to them so I did this. Now they are asking to send more bank statements and to take pictures of my bank card to send to them. I have authenticated my card and sent all relevant ID. Seems like a blatant attempt to block any withdrawal of funds. Most bookmakers process withdrawals instantly so would steer clear.

Tommy Morrison
07 February 2023
Comment from uk.trustpilot.com
Boyles sport bookmakers are useless better still they are strokers .they go against there own rules .any wonder there shops are empty in northern Ireland .people have found them out and are changing to different outlets .

Keith Millar
07 February 2023
Comment from uk.trustpilot.com
Incredible customer service especially the online chat support. Always good promotions and money back offers. Highly reccomended!!

Eamonn Downey
07 February 2023
Comment from uk.trustpilot.com
Winnings paid promptly. Fair approach to non runners and to first past the post. US racing options and information improving. I don’t use any other betting site although I have other accounts. ?

Klusjj
07 February 2023
Comment from uk.trustpilot.com
Great website, easy to navigate and so easy to place a bet. Also, like the fact that like others, BoyleSports promotes gambling responsibly and provides all the necessary tools to support it. Great job BoyleSports and highly recommend if you like the odd flutter or two.

Jordan ratcliffe
06 February 2023
Comment from uk.trustpilot.com
Been playing on Boylesports for years but the have gone down hill a lot before was always getting free bets regularly decent promotions now had my account limited so can barely play havnt had a free bet in months also the app is really bad keeps logging me out the all time would say play elsewhere at one of the top betting sites.

Khan Choudhury
06 February 2023
Comment from uk.trustpilot.com
If you are Asian, Black, Mixed Race or any other colour than white? Then stay away from these RACISTS. My account has now been closed (this time permanently) on two occasions. And I was told I could be funding terrorism. I have black friends who have also been told the same.

customer
06 February 2023
Comment from uk.trustpilot.com
After my first bet - I was told restrictions would be placed on my account! Sorry rubbish, Im going elsewhere.

Margaret lenehan
06 February 2023
Comment from uk.trustpilot.com
words can’t describe how good Boyle sports are best app ever very frendly customer service and many tools to help if your a gambler

Miss sinead roach
06 February 2023
Comment from uk.trustpilot.com
Easy to use site, helpful staff , wide variety of games and stuff

Robert Douglas
03 February 2023
Comment from uk.trustpilot.com
2012 I opened an account with boyle sports,i opened it for cheltenham festival first bet i had won i think if i recall was cinders and ashes in the supreme, Anyway next bet i wanted to bet salut flo in the browns advisory at 11/2 you can only have SP,I said its the cheltenham festival the pinnacle of the jump racings year so i asked them to sent my balance and thank u very much,bookmaker by name only
Tony
07 March 2023
Comment from uk.trustpilot.com
Been with them a while now while I know gambling is gambling ya win some and ya lose some. But to night I reversed a 800 pending withdrawel and deposited 500 on the same game (BoyleSports Christmas Megaways)Max bet at 4£ it took all the money so many dead spins. And guess what no bonus feel absolutely sick ? I’m defo done with the robbing site won’t be back. How do they get away with it!
Been with them a while now while I know gambling is gambling ya win some and ya lose some. But to night I reversed a 800 pending withdrawel and deposited 500 on the same game (BoyleSports Christmas Megaways)Max bet at 4£ it took all the money so many dead spins. And guess what no bonus feel absolutely sick ? I’m defo done with the robbing site won’t be back. How do they get away with it!