Butlers Bingo Review

Patrick and Jessica. Unless you speak with either of these two people you will be passed from pillar to post. I have been with this site for a long time now. I’ve had payment issues previously. Them taking double what my deposit was each time. It was resolved but was painfull. Now its happened again. After 12 emails and and 8 live chats (5 agents just closed it as they couldn’t be bothered). Explained what happened, (the deposit system on the site times out. Any subsequent deposits won’t go through but will leave your account if you keep trying. So they emptied my account. They told me 4 times that I’m wrong. Even though statements were sent to prove it. Then Patrick gets hold of it and understands what has happened and sends it to the payments team for refund. I then get an email saying my withdrawal (?) Has been processed and I’ve been banned . Which is laughable. The only reason I didn’t have funds to play was they took it all first then banned me . So embarrassed for this company. I tried another 5 live chats and found Jessica again the person who initially explained what I need to do. This was days ago and still waiting. They banned my account and that means you can email back as it blocks you. If you try live chat, its like you’ve just landed here and have to explain everything. Then they leave the chat. Unfortunately I have already reported them to the ombudsman for this non resolution.I’ve been told I’m wrong, I’m lying. I was told that I’d spent all of this money on the site so what is my problem?. That was a good one. This company have emptied my account. Now I sit here with no money for food, I had to walk 22 miles to and from work today. We won’t be eating tonight/tomorrow thanks to butlers bingo. Thats not being dramatic.Deposit at your peril gang

Reply

Amanda was absolutely amazing and customer service excelled especially given it was almost 4am!Would not hesitate to contact them again!

Reply

Allah ho Allah

Reply

Dealt with Amanda regarding withdrawal. Very helpful and polite.

Reply

I like the website although I would love more selection of games but one thing which is exceptional is support – PATRICK thank you very much for your help

Reply

Dishonest and dreadful service.Suspended me and my girlfriend’s accounts for verification.We both sent in our documents. Spent a very long time back and forth opening and resuspending my account, after a few weeks they tell me I am fully verified and my accounts (GlossyBingo, ButlersBingo, RosyBingo, Bingodiamond) have been reopened. I tried to log on and they still show as suspended, after emailing them they then tell me my accounts are permanently closed to protect me and my money. They never even tried to assess my affordability, it is no problem for me. (Funny my affordability became a problem when I withdrew but not when depositing!)It has now been a few days and they have not initiated my withdrawals (about £4,000 still on the websites) and they are being cagey about doing so at all. If they are trying to protect my money then why have they not returned it the second they closed my accounts?My girlfriend has simply not been responded to, she has had no information given to her at all! (She also has several thousand pounds in her accounts)On top of all of that the bingo returns are scandalous, I made the mistake of purchasing the maximum tickets once ad with 17 other players and winning all 3 lines I came back with about 2/3 of the money i put in. With the jackpot games They can sometimes take in over £1,000 of ticket sales and the prize simply does not increase, stays at a measly £112!

Reply

This is very well site this is the real site

Reply

OMG this is the worst bingo site I’ve encountered in my entire life. You can’t dab your own tickets and the prizes are pathetic. AVOID AT ALL COSTS

Reply

Patrick was so helpful in the chat, he resolved the problem easily and professionally,

Reply

Teresa was very helpful today

Reply

The response I get back and so helpful always

Reply

Theresa was very helpful in explaining what I need to do today. I find it very difficult to communicate in text and email. I’m not a well person so find it much better to communicate on the phone. I’m disappointed that there is no number or person that I can contact on the phone. It’s very stressful for me to send emails and always have to get outside help to do this. This makes things difficult for me to deal with on my own. Thank you to Tereasa for being patient with me.

Reply

Teresa is very kind and helpful

Reply

James was great and helped me with my question this morning. He was polite and quick to reply.

Reply

James was very good this evening answering my question. I love playing the games but I do have a limit set up. The only down side I have with this site is it takes a good day for your winnings to reach your account. Where the other site I play it goes in with in minutes xxx

Reply

I think the customer service on this site is excellent especially with Teresa! I would recommend Butlers Bingo to anyone! Thanks again to you all for you help and assistance.

Reply

Great chat experience – Rachel was very helpful and informative

Reply

I had a issue with my promo activation it was resolved in seconds via online messenger thanks Rachel great service

Reply

New to site great bonuses. Wagering targets quite high. Friendly helpful live chat agents sorted my issue straight away

Reply

Brilliant site, good games, and withdrawal quick

Reply

I spoke to a lady called savannah she was very very helpful and resolved my issue in a minute

Reply

Teresa and co from the Live Support Chat Team are always on hand to help. Really good experience with this site! :))

Reply

It’s a good site, I won on a few games, which was good as I didn’t have to put hundreds on before I won anything,but I do think they could do with a choice of more games, other than that i like it.

Reply

Patrick is a exceptional customer service advisor spoke.him few times always resolves my query instantly tha k you

Reply

Patrick went above and beyond for me today he was very helpful really, great member of your team

Reply

Gael was awesome nothing was to much for her absolutely love this site and will carry on playing im playing from Maidstone in Kent and I look forward to more new gam3s thanktou

Reply

Great site had to contact today Gael was very helpful, dealt with my query quickly and professionally

Reply

Andrew was great very helpful

Reply

Rachel is a very kind person

Reply

Patrick was a great help and completely solved my issue thanks Patrick

Reply

Great service and Patrick kindly gave me £50 for joining. Can’t wait to give it a go tonight. Many thanks.

Reply

The lady I spoke to qas very helpful and quick to respond

Reply

Rachel was brilliant today sorted my query quickly very polite, butlers are so good to play quick withdrawals and good games

Reply

Spoke with Patrick today via live chat and had my query resolved in a couple of minutes 😀

Reply

won a little bit of money they asked for ID sent in bank statements from the bank driving license they refused both looks like i wont be getting my money anything to do with broadway gambling if u win you wont be getting your money stay away they are thieves i have no more to send in than what i already have sent and still not good enough what a joke this site is

Reply

Was very helpful Nd was very polite

Reply

Spoke with Patrick, very fast at replying 10/10 solved my issue within seconds.

Reply

I love butlers bingo Had some fantastic winsReally easy to contact live chat to.Amanda and Paul we brilliant 👏 The games are really good and lots of variety…played a few games of bingo to.. might play more on the bingo actually.. defo worth playing .Get playing peeps Bingoingnuts ❤🧡💛💚💙💜🤎🖤

Reply

Great customer service with Theresa , very prompt and efficient and my matter was solved within minutes . Also today have withdrew a very small amount to see how long it will take as some reviews are confusing but so far so good .

Reply

Butlers bingo are shocking for paying out your withdrawals there payout system takes forever when you have to submitt documents. Not a very good service at all ….very off putting playing on this site.

Reply

Awful experience, and they think it ok to keep your money

Reply

I’m also taking my matter up with a solicitor I win a large amount I sent passport driving license bills then they wanted wage slips so I told them iv retired I don’t work but I have my own money they closed my account because I don’t work

Reply

Teresa helped and it was really quick, very polite and helpful, realy easy service to use

Reply

very quick response and very helpful .

Reply

The man I spoke to was lovely helped me as I struggle with emails his name is Patrick thanks

Reply

Can’t tell me, you spend £40 – and win absolutely naff all. I’m sorry but this is rigged. All of these reviews are fake.

Reply

Had a a really nice time playing slots and bingo on Butler’s bingo this weekendFishing pots off Bitz is one off my favourite games.Had a little trouble finding my withdrawalBut after a nice chat with TERESA at Butlers bingo costumer support and got rest assured that I indeed had resived my withdrawalThank you TERESA for a wonderful gaming experience with lots off hours off fun..And thank you for a very helpful customer support team..Where you get very farst and friendly professional help Kind regards Tammy Jespersen

Reply

Thankyou so much for your quick and easy response James, amazing customer support

Reply

Avoid been playing here for 5 years used to be good now past 2 years the free spins are rare hardly get any bonus in games. I have played nearly all the games here with high and low bets and never get any big wins. It’s horrendous that you can play a game and win nothing. This needs to be investigated as every slot game has less of free spins and bonus in play. Trust me you will win maybe 1 time then from there you will lose and lose

Reply

Teresa is very helpful 5* ty

Reply