CasinoWinner PLAYER REVIEWS(1295)
Amanda
16 November 2021
Comment from uk.trustpilot.com
I would rate the products very highly. High quality finish and lovely finish. Really well packaged and protected. My disappointment was in the length of time one part of my order took to be delivered. It was over 5 weeks from ordering which was a week after the estimated delivery date. There was not much communication to explain this. Overall, I would buy from Neptune again but would be wary of long wait times.
I would rate the products very highly. High quality finish and lovely finish. Really well packaged and protected. My disappointment was in the length of time one part of my order took to be delivered. It was over 5 weeks from ordering which was a week after the estimated delivery date. There was not much communication to explain this. Overall, I would buy from Neptune again but would be wary of long wait times.
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Judith Locke
16 November 2021
Comment from uk.trustpilot.com
Customer service is great at this showroom. As a franchise they really go out of their way to help you, communication is excellent and I have no complaints at all but can only sing their praises.
Customer service is great at this showroom. As a franchise they really go out of their way to help you, communication is excellent and I have no complaints at all but can only sing their praises.
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paul
16 November 2021
Comment from uk.trustpilot.com
very good inpressed
very good inpressed
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Alison
16 November 2021
Comment from uk.trustpilot.com
Still as vile as ever I see!!!! Don't waste your time or money on this site,it's ALWAYS over is seconds & no fun AT ALL. You've had enough of my money,its a shame I cant put screenshots on here,I'm happy to prove how bad they are ???????????
Still as vile as ever I see!!!! Don’t waste your time or money on this site,it’s ALWAYS over is seconds & no fun AT ALL. You’ve had enough of my money,its a shame I cant put screenshots on here,I’m happy to prove how bad they are ???????????
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Keeley Taylor
16 November 2021
Comment from uk.trustpilot.com
Easy to join. Great rewards system. So far so good!!
Easy to join. Great rewards system. So far so good!!
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Sarah Teshome
16 November 2021
Comment from uk.trustpilot.com
The products are good but the customer service is poor - my estimated delivery date was 3 November. I emailed on 6 November to ask where they were. No response until 9 November by which time the electrician had been and gone.
The products are good but the customer service is poor – my estimated delivery date was 3 November. I emailed on 6 November to ask where they were. No response until 9 November by which time the electrician had been and gone.
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Alex Lawson
16 November 2021
Comment from uk.trustpilot.com
Easy to use, quick in payouts. Worth giving them a try
Easy to use, quick in payouts. Worth giving them a try
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Peter
16 November 2021
Comment from uk.trustpilot.com
Put a bet on Lewis Hamilton to win the Brazilian F1 race, as half the world know he won, but these charlatans settle the bet as a loss. Almost 48 hours later I’m still being told that it is being investigated by the sports team, some sports team they must have not knowing the result of one of the biggest sporting events of the weekend. Avoid this company!
Put a bet on Lewis Hamilton to win the Brazilian F1 race, as half the world know he won, but these charlatans settle the bet as a loss. Almost 48 hours later I’m still being told that it is being investigated by the sports team, some sports team they must have not knowing the result of one of the biggest sporting events of the weekend. Avoid this company!
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David Tamworth
16 November 2021
Comment from uk.trustpilot.com
Aside from the fact that the site is dreadful and they ban winners (see previous review), you should be warned that getting your money back from Fansbet can be extremely difficult.Like many other second-rate bookmakers, Fansbet will make you jump through some ID hoops, but get this - a bank statement isn’t enough, it has to be physically stamped by your bank! In this day and age of technology, Fansbet want their customers to go into their bank branch and ask them to stamp a statement just to get their own money back from their Fansbet account. It’s an utterly ridiculous and unnecessary step that Fansbet will claim is required for their Know Your Customer regulations. In reality, they are just hoping you can’t be bothered to do this and you’ll forget about the money in your account. They’ll then probably declare the account ‘dormant’ after a while and take the money. No other bookmakers require a stamped bank statement. You don’t even need a stamped bank statement to get a mortgage, yet you apparently need it to withdraw funds from Fansbet. Hilarious. If you’re intending to win, don’t use Fansbet unless you’re happy to take a trip to your bank and get a statement stamped…
Aside from the fact that the site is dreadful and they ban winners (see previous review), you should be warned that getting your money back from Fansbet can be extremely difficult.Like many other second-rate bookmakers, Fansbet will make you jump through some ID hoops, but get this – a bank statement isn’t enough, it has to be physically stamped by your bank! In this day and age of technology, Fansbet want their customers to go into their bank branch and ask them to stamp a statement just to get their own money back from their Fansbet account. It’s an utterly ridiculous and unnecessary step that Fansbet will claim is required for their Know Your Customer regulations. In reality, they are just hoping you can’t be bothered to do this and you’ll forget about the money in your account. They’ll then probably declare the account ‘dormant’ after a while and take the money. No other bookmakers require a stamped bank statement. You don’t even need a stamped bank statement to get a mortgage, yet you apparently need it to withdraw funds from Fansbet. Hilarious. If you’re intending to win, don’t use Fansbet unless you’re happy to take a trip to your bank and get a statement stamped…
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Katie
16 November 2021
Comment from uk.trustpilot.com
Waiting for my complaint to be resolved over a week so far
Waiting for my complaint to be resolved over a week so far
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Michael
16 November 2021
Comment from uk.trustpilot.com
I never leave reviews usually but Im so frustrated with the company. I placed a bet and received 2 free bets which all went smoothly. When placing the 2 free bets I found a team I fancied to win and as it was a good price I put both free bets on this team, which won. I was contacted a short time later saying that I had breached the terms and conditions by placing both bets on the same result. As this was against terms and conditions the bet and winnings were voided, which is understandable but was a totally honest mistake. I contacted the company to explain and accepted that as I breached the terms and conditions then the bet should be voided. As this was a genuine mistake however I asked if the free bets could be reinstated but they informed me this would not be done and am now banned from receiving any further bonuses or promotions. As I said previously this really was a genuine mistake and if I had bet on 2 opposite outcomes so that one of the bets would win then I would understand being banned from receiving further bonuses.As much as this is frustrating for me I suppose I am also writing the review so that people are aware and take note of the terms and conditions within these bonuses.Just to update this review that mansionbet have replied to my original review.As I stated previously I totally accept that I breached the terms and conditions of the free bet as I did not read in full the terms and conditions but this was a genuine mistake and I hold my hands up.It is however the company's decision to not allow me to have those free bets recredited to my account as it was a genuine mistake or receive any further promotions or bonuses.
I never leave reviews usually but Im so frustrated with the company. I placed a bet and received 2 free bets which all went smoothly. When placing the 2 free bets I found a team I fancied to win and as it was a good price I put both free bets on this team, which won. I was contacted a short time later saying that I had breached the terms and conditions by placing both bets on the same result. As this was against terms and conditions the bet and winnings were voided, which is understandable but was a totally honest mistake. I contacted the company to explain and accepted that as I breached the terms and conditions then the bet should be voided. As this was a genuine mistake however I asked if the free bets could be reinstated but they informed me this would not be done and am now banned from receiving any further bonuses or promotions. As I said previously this really was a genuine mistake and if I had bet on 2 opposite outcomes so that one of the bets would win then I would understand being banned from receiving further bonuses.As much as this is frustrating for me I suppose I am also writing the review so that people are aware and take note of the terms and conditions within these bonuses.Just to update this review that mansionbet have replied to my original review.As I stated previously I totally accept that I breached the terms and conditions of the free bet as I did not read in full the terms and conditions but this was a genuine mistake and I hold my hands up.It is however the company’s decision to not allow me to have those free bets recredited to my account as it was a genuine mistake or receive any further promotions or bonuses.
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Andrea Leighton
15 November 2021
Comment from uk.trustpilot.com
This is the WORSE slots site on the market hands down. DO NOT GIVE THEM YOUR MONEY. nothing but dead spins and bonuses under 10x constantly. Absolutely disgusting. £90 gone in 11mins there on mostly 50p stakes.
This is the WORSE slots site on the market hands down. DO NOT GIVE THEM YOUR MONEY. nothing but dead spins and bonuses under 10x constantly. Absolutely disgusting. £90 gone in 11mins there on mostly 50p stakes.
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Ismail patel
15 November 2021
Comment from uk.trustpilot.com
So firstly i have a disability,i suffer from severe anxiety/trauma aswell as adhd,bipolar disorder and asthma. I've never worked for a more racist company where white people get more advantage over ethnic minorities I can truly confirm that the shop in ossett west Yorkshire is totally racist there is a female manager along with other csm's that are racist.suspended for no apparent reason other than lending some money to a mate and I was accused of soliciting to 3rd party betting,bs!interviewed in such a bad manner by that racist manager that i ended up on long term sick leave.a lot of my customers have now left coral and prefer to go into BetFred and William hill which is on the high street where I used to work at coral,a total joke and heartache,occupational health team were very helpful whilst I was sick but i ended up resigning as they wanted me to attend the same meeting and I couldnt bear going through that again due to my illnessapart from that I can't say anything good about the company only one thing my manager in the batley is ACE,she is the best manager in the world apart from her everyone else can go stick it where the sun doesnt shine
So firstly i have a disability,i suffer from severe anxiety/trauma aswell as adhd,bipolar disorder and asthma. I’ve never worked for a more racist company where white people get more advantage over ethnic minorities I can truly confirm that the shop in ossett west Yorkshire is totally racist there is a female manager along with other csm’s that are racist.suspended for no apparent reason other than lending some money to a mate and I was accused of soliciting to 3rd party betting,bs!interviewed in such a bad manner by that racist manager that i ended up on long term sick leave.a lot of my customers have now left coral and prefer to go into BetFred and William hill which is on the high street where I used to work at coral,a total joke and heartache,occupational health team were very helpful whilst I was sick but i ended up resigning as they wanted me to attend the same meeting and I couldnt bear going through that again due to my illnessapart from that I can’t say anything good about the company only one thing my manager in the batley is ACE,she is the best manager in the world apart from her everyone else can go stick it where the sun doesnt shine
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customer
15 November 2021
Comment from uk.trustpilot.com
Fair bookie, never had any issues. Wish they'd offer welcome bonuses with less wagering though.
Fair bookie, never had any issues. Wish they’d offer welcome bonuses with less wagering though.
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Anthony Brennan
15 November 2021
Comment from uk.trustpilot.com
Great service especially tina which. When I was having issues with chat reloads she was always there straight away . Now that's some good service thanks again tina
Great service especially tina which. When I was having issues with chat reloads she was always there straight away . Now that’s some good service thanks again tina
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David
15 November 2021
Comment from uk.trustpilot.com
Delivery date kept being put back
Delivery date kept being put back
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Danny Cladd
15 November 2021
Comment from uk.trustpilot.com
1 star is still far to many, absolute thieves, if in the rare chance you do win anything, be sure when you play again it will take everything and some straight back off you and then will be an age until you remotely have a chance of winning again any time soon, last £100 I have put on, just spins through, even if you call their customer care, you are told a script of how they are "fair and honest" which is really not the case, if it gave you a game and let you have a little and took a little and you decided to gamble it and lose, then fair enough, but when your not even given a game and you just watch your money spin through....that is not fair and the script they give you just shows they are not honest, even if its their fault i.e a technical problem, I had spent £60..spun through, game kept crashing. I was told there was an error on the site, so I should of got my money back, but was offered £3 bonus to use on the faulty site ?. I work in the industry and can say in 10 years in the business, I have never seen a company where customers just lose and aren't given a game as much as you do with this site. Disgraceful...should be shut down, I hope the gambling commission check the reviews, not a single good one and shows they should be investigated.
1 star is still far to many, absolute thieves, if in the rare chance you do win anything, be sure when you play again it will take everything and some straight back off you and then will be an age until you remotely have a chance of winning again any time soon, last £100 I have put on, just spins through, even if you call their customer care, you are told a script of how they are “fair and honest” which is really not the case, if it gave you a game and let you have a little and took a little and you decided to gamble it and lose, then fair enough, but when your not even given a game and you just watch your money spin through….that is not fair and the script they give you just shows they are not honest, even if its their fault i.e a technical problem, I had spent £60..spun through, game kept crashing. I was told there was an error on the site, so I should of got my money back, but was offered £3 bonus to use on the faulty site ?. I work in the industry and can say in 10 years in the business, I have never seen a company where customers just lose and aren’t given a game as much as you do with this site. Disgraceful…should be shut down, I hope the gambling commission check the reviews, not a single good one and shows they should be investigated.
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The Osh
15 November 2021
Comment from uk.trustpilot.com
Without doubt the worst betting site I’ve ever been on, casino is bs you win nothing all these fake reviews giving 5 stars obviously there staff got to much time on there hands, hopefully will get shut down scam artists, they don’t even deserve 1 star
Without doubt the worst betting site I’ve ever been on, casino is bs you win nothing all these fake reviews giving 5 stars obviously there staff got to much time on there hands, hopefully will get shut down scam artists, they don’t even deserve 1 star
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Stuart
15 November 2021
Comment from uk.trustpilot.com
I only bet on Sportsbook (horses). I am not at all interested in Casino or Slots (fixed odds where you will always lose over time.) So why are all the bonus emails about wager £x on slots/casino to get £buttons back.It’s a shame that all their bonuses are geared around Casino/Slots because it would be nice to be given a free bet no strings. BetVictor should be looking at the size of bets being placed and issue loyalty bonuses appropriately. You get nothing back from BetVictor. I am not interested in the slightest betting £5 x5. My average unit stake is £100.Other sites regularly send me £50/£100 free bets. Even the likes of PP and B365 issue weekly bonuses of £10. I’ve decided until I get some recognition I am going to bet elsewhere (which is what I do most of the time).
I only bet on Sportsbook (horses). I am not at all interested in Casino or Slots (fixed odds where you will always lose over time.) So why are all the bonus emails about wager £x on slots/casino to get £buttons back.It’s a shame that all their bonuses are geared around Casino/Slots because it would be nice to be given a free bet no strings. BetVictor should be looking at the size of bets being placed and issue loyalty bonuses appropriately. You get nothing back from BetVictor. I am not interested in the slightest betting £5 x5. My average unit stake is £100.Other sites regularly send me £50/£100 free bets. Even the likes of PP and B365 issue weekly bonuses of £10. I’ve decided until I get some recognition I am going to bet elsewhere (which is what I do most of the time).
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Mrs Karen Dunn
15 November 2021
Comment from uk.trustpilot.com
Absolutely love my wicker bar stools. Even though the delivery of them was a very longtime, Neptune kept me fully up to date with everything. Delivery was perfect, and right on time, guys took all packaging away then placed them at my kitchen island. Well done Neptune! ???
Absolutely love my wicker bar stools. Even though the delivery of them was a very longtime, Neptune kept me fully up to date with everything. Delivery was perfect, and right on time, guys took all packaging away then placed them at my kitchen island. Well done Neptune! ???
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Catherine Hart
15 November 2021
Comment from uk.trustpilot.com
8 months between ordering and everything being delivered. Patchy customer service and quality of fitting. Not what you expect for the price you pay unfortunately.
8 months between ordering and everything being delivered. Patchy customer service and quality of fitting. Not what you expect for the price you pay unfortunately.
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Alison
15 November 2021
Comment from uk.trustpilot.com
OMĢ!!!!!! WHAT A JOKE. DISGUSTING
OMĢ!!!!!! WHAT A JOKE. DISGUSTING
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Wilma Stewart
15 November 2021
Comment from uk.trustpilot.com
Very helpful shop staff. My order was ready within the allotted date. The delivery company guys were courteous and bang on time. The furniture was assembled quickly and positioned as per my request.
Very helpful shop staff. My order was ready within the allotted date. The delivery company guys were courteous and bang on time. The furniture was assembled quickly and positioned as per my request.
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LAURA GUNN
15 November 2021
Comment from uk.trustpilot.com
I went to the Chesham shop and bought a bed . The staff were fantastic and rang me with updates when there was a delivery problem . The bed was delivered with no problems and bed is just what we wanted . I will definitely be returning to the Chesham shop .
I went to the Chesham shop and bought a bed . The staff were fantastic and rang me with updates when there was a delivery problem . The bed was delivered with no problems and bed is just what we wanted . I will definitely be returning to the Chesham shop .
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Joanne Ford
15 November 2021
Comment from uk.trustpilot.com
This site is fab to start with..I did really well with the first couple of times using it. Literally the minute you withdraw its like your paying back what you took from them. Endless empty spins and the minute you win a couple of quid the games take it straight back off you. It's not about the major win for me it's the taking part. They manage to suck all the fun out of the games. Closed my account and then convinced myself it was probably me having bad luck so reopened.. deposited 30quid.. gone within minutes ..empty spins yet again. So disappointed..I actually thought it was a fair play site. Obviously not. I Must admit the customer service is good and the payout is relatively quick.
This site is fab to start with..I did really well with the first couple of times using it. Literally the minute you withdraw its like your paying back what you took from them. Endless empty spins and the minute you win a couple of quid the games take it straight back off you. It’s not about the major win for me it’s the taking part. They manage to suck all the fun out of the games. Closed my account and then convinced myself it was probably me having bad luck so reopened.. deposited 30quid.. gone within minutes ..empty spins yet again. So disappointed..I actually thought it was a fair play site. Obviously not. I Must admit the customer service is good and the payout is relatively quick.
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Clare Grant
15 November 2021
Comment from uk.trustpilot.com
Very satisfied with the chairs purchased just delivery was extremely delayed.
Very satisfied with the chairs purchased just delivery was extremely delayed.
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Mrs Lesley Turner
15 November 2021
Comment from uk.trustpilot.com
I ordered the Keswick rectangular coffee table. It arrived very quickly within a few days and was assembled by two helpful people. It is exactly what I expected and looks really good in my lounge.
I ordered the Keswick rectangular coffee table. It arrived very quickly within a few days and was assembled by two helpful people. It is exactly what I expected and looks really good in my lounge.
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Sandra Silvester
15 November 2021
Comment from uk.trustpilot.com
Great shop. Beautiful furniture and room settings to inspire. Helpful friendly staff. A visit will definitely not disappoint.
Great shop. Beautiful furniture and room settings to inspire. Helpful friendly staff. A visit will definitely not disappoint.
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Steve Dubois
15 November 2021
Comment from uk.trustpilot.com
Betway stole my winnings. I tried to withdraw my account. Received an email stating they couldn’t process my funds. Tried to contact customer services and email and live chat shut down. I left a bad review and someone contacted 4 days later from the UK. Said they would look into the matter and would call me back 2 hours later. It’s been 2 weeks now. I checked my account and they deleted my withdrawal so there isn’t a record of it. It’s a 100 percent scam.
Betway stole my winnings. I tried to withdraw my account. Received an email stating they couldn’t process my funds. Tried to contact customer services and email and live chat shut down. I left a bad review and someone contacted 4 days later from the UK. Said they would look into the matter and would call me back 2 hours later. It’s been 2 weeks now. I checked my account and they deleted my withdrawal so there isn’t a record of it. It’s a 100 percent scam.
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Green Tips
15 November 2021
Comment from uk.trustpilot.com
Money robbing c**ts. Avoid at all costs
Money robbing c**ts. Avoid at all costs
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Paul
15 November 2021
Comment from uk.trustpilot.com
Good site just a bit slower than some to pay out!
Good site just a bit slower than some to pay out!
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Ryan
15 November 2021
Comment from uk.trustpilot.com
Look at how they replied to my previous review simply just referring to that same rule again that bets cannot exceed 50% of the bonus amount this is all these scammers keep doing. Simply making a bet bigger than $100 is no reason to steal my entire account balance. This site did nothing to stop me or warn me when i placed those bets, when they 100% should have if it meant they could just steal my entire account balance. Fansbet is run by crooks and thieves.
Look at how they replied to my previous review simply just referring to that same rule again that bets cannot exceed 50% of the bonus amount this is all these scammers keep doing. Simply making a bet bigger than $100 is no reason to steal my entire account balance. This site did nothing to stop me or warn me when i placed those bets, when they 100% should have if it meant they could just steal my entire account balance. Fansbet is run by crooks and thieves.
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Andreas
15 November 2021
Comment from uk.trustpilot.com
Wow such a poor rate ... it’s disgusting the way they treat clients - but the government is in there favour let’s the casino cartel get away with murder
Wow such a poor rate … it’s disgusting the way they treat clients – but the government is in there favour let’s the casino cartel get away with murder
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Giovanni
14 November 2021
Comment from uk.trustpilot.com
Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.
Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.
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dival l
14 November 2021
Comment from uk.trustpilot.com
If you win big amount in betway.Betway immediately locks your verified account although you have been using Betway account for more than 2 years.What they actually do?1.They seek source of funds.2.source of wealth details also is asked if you win more than 20000 USD.Remember one thing folks why they don't Seek these details when you open an account with them on day1 ? These are all traps designed for customers.Betway will use them for their benefits when you win Big.3.If you are continuously loosing they have no issues and no source document asked.If you win big they immediately lock verified accounts.4.Remember folks they don't allow you to withdraw your balance also.If you have account with other bookies and it's verified account other bookies allow you to withdraw.I understand source of fund is required why are they not collecting on day 1 of opening account.4.Betway customer service sucks.I don't think they have a system in place. the promotions are not transparent.They have various promotions like mega draws jackpot amount.
If you win big amount in betway.Betway immediately locks your verified account although you have been using Betway account for more than 2 years.What they actually do?1.They seek source of funds.2.source of wealth details also is asked if you win more than 20000 USD.Remember one thing folks why they don’t Seek these details when you open an account with them on day1 ? These are all traps designed for customers.Betway will use them for their benefits when you win Big.3.If you are continuously loosing they have no issues and no source document asked.If you win big they immediately lock verified accounts.4.Remember folks they don’t allow you to withdraw your balance also.If you have account with other bookies and it’s verified account other bookies allow you to withdraw.I understand source of fund is required why are they not collecting on day 1 of opening account.4.Betway customer service sucks.I don’t think they have a system in place. the promotions are not transparent.They have various promotions like mega draws jackpot amount.
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Jason
14 November 2021
Comment from uk.trustpilot.com
Best company around 10/10
Best company around 10/10
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Francesca
14 November 2021
Comment from uk.trustpilot.com
Fun casino with up to date games! Great promos!
Fun casino with up to date games! Great promos!
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Jake
14 November 2021
Comment from uk.trustpilot.com
You delete bad reviews even when they are genuineThis review has been removed. 10bet UK flagged this review because it breaches Trustpilot’s Guidelines for Reviewers.What you really mean is that I had the audacity to give you a 1 star rating and that wont be tolerated, the truth isn't acceptable to you on here. Five star reviews only it seems, everything else gets reported as fake so its removed
You delete bad reviews even when they are genuineThis review has been removed. 10bet UK flagged this review because it breaches Trustpilot’s Guidelines for Reviewers.What you really mean is that I had the audacity to give you a 1 star rating and that wont be tolerated, the truth isn’t acceptable to you on here. Five star reviews only it seems, everything else gets reported as fake so its removed
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Buzz Adrian
14 November 2021
Comment from uk.trustpilot.com
shady casino with no wins.After trying to withdraw 10 quid i have to confirm my identity which Im totally fine with however they are not asking for photo of your id and utility bill like all online casinos, no they are asking for-Photo of your Id, Photo of you holding your id,Bank statement and utility bill,I am not able to get statement from same day and support doesnt give a F*** dodgy casino website - AVOID AT ALL COSTIm not gonna even mention that it is pretty much impossible to hit anything
shady casino with no wins.After trying to withdraw 10 quid i have to confirm my identity which Im totally fine with however they are not asking for photo of your id and utility bill like all online casinos, no they are asking for-Photo of your Id, Photo of you holding your id,Bank statement and utility bill,I am not able to get statement from same day and support doesnt give a F*** dodgy casino website – AVOID AT ALL COSTIm not gonna even mention that it is pretty much impossible to hit anything
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David Thompson murray
14 November 2021
Comment from uk.trustpilot.com
Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn't they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I've had with a betting company so many similar stories on internet don't no how these scum bags get away with it AVOID
Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn’t they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I’ve had with a betting company so many similar stories on internet don’t no how these scum bags get away with it AVOID
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David Bailey
14 November 2021
Comment from uk.trustpilot.com
very good customer service withdrawals are processed instantly
very good customer service withdrawals are processed instantly
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Debbie
14 November 2021
Comment from uk.trustpilot.com
Won money thursday and requested to withdraw winnings . Nothing happening , emailed support , got message back that apparently they don’t monitor emails sent to support anymore , worst service i have had from any betting firmUpdate they have paid out some of my winnings .
Won money thursday and requested to withdraw winnings . Nothing happening , emailed support , got message back that apparently they don’t monitor emails sent to support anymore , worst service i have had from any betting firmUpdate they have paid out some of my winnings .
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Rach
14 November 2021
Comment from uk.trustpilot.com
Absolutely disgraceful. Let me deposit no problem and also withdraw an initial 50 pounds but when I won a few more bets and went to make my second withdrawal magically my account was suspended. I contacted them and they said I had to send a ridiculous amount of info and documents in for verification. I finally caved and did this today and have sent 2 different copies of my documents that they claim have all been blurry and cropped and they can’t read them. Everyone photo is perfectly legible and complying with their requirements. Given up at the point PLEASE don’t considering joining .*update* refusing to accept any letters with my address and name and dated within 3 months. Saying they need a bank statement. I don’t get bank statements! No personal response just automated every time. Stealing from me basically.
Absolutely disgraceful. Let me deposit no problem and also withdraw an initial 50 pounds but when I won a few more bets and went to make my second withdrawal magically my account was suspended. I contacted them and they said I had to send a ridiculous amount of info and documents in for verification. I finally caved and did this today and have sent 2 different copies of my documents that they claim have all been blurry and cropped and they can’t read them. Everyone photo is perfectly legible and complying with their requirements. Given up at the point PLEASE don’t considering joining .*update* refusing to accept any letters with my address and name and dated within 3 months. Saying they need a bank statement. I don’t get bank statements! No personal response just automated every time. Stealing from me basically.
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Nikhil Gupta
14 November 2021
Comment from uk.trustpilot.com
Dear betway team,, my money has been refunded 4 days ago... thanx alot for ur concern.. But from last 3 days am facing new type of problem,, every now and then my account is showing " Your account is currently locked. Please contact customer support". Due to this am not able to log into my account.. This will last for 4 to 5 hours.. Pls look into and resolve this problem asap..
Dear betway team,, my money has been refunded 4 days ago… thanx alot for ur concern.. But from last 3 days am facing new type of problem,, every now and then my account is showing ” Your account is currently locked. Please contact customer support”. Due to this am not able to log into my account.. This will last for 4 to 5 hours.. Pls look into and resolve this problem asap..
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john
14 November 2021
Comment from uk.trustpilot.com
Are they going bankrupt? Honestly what is going on with this horrendous company? Games are beyond a joke would be funny if they wernt ripping off vulnerable customers with their terrible shop and online games. Surely one day a proper regulator will investigate this company and many others
Are they going bankrupt? Honestly what is going on with this horrendous company? Games are beyond a joke would be funny if they wernt ripping off vulnerable customers with their terrible shop and online games. Surely one day a proper regulator will investigate this company and many others
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michael
14 November 2021
Comment from uk.trustpilot.com
WH is slowly, but surely on the decline. Over the past few weeks, I have experienced the following: 1. Interruptions during live streaming of dog/horse racing - effectively missing the race(s) I’ve wagered on2. Winning bets voided because they were placed after scheduled off time 3. Opting into daily promotions only to find that the “free bets” weren’t always applied automatically - meaning I had to waste more time chasing this up through live chat4. Extremely poor customer service when contacting WH through live chat. The initial Will robot is a joke and the service agents leave a lot to be desired. Very little compassion/sympathy on display and it’s almost as if they could’ve give a hoot. All in all, an extremely sad state of affairs. WH are a million miles behind some of the leading lights in the industry. Needless to say, although a loyal and frequent customer, I don’t feel valued and will be leaving for pastures new. If WH don’t care, why should I??? Their loss!!!
WH is slowly, but surely on the decline. Over the past few weeks, I have experienced the following: 1. Interruptions during live streaming of dog/horse racing – effectively missing the race(s) I’ve wagered on2. Winning bets voided because they were placed after scheduled off time 3. Opting into daily promotions only to find that the “free bets” weren’t always applied automatically – meaning I had to waste more time chasing this up through live chat4. Extremely poor customer service when contacting WH through live chat. The initial Will robot is a joke and the service agents leave a lot to be desired. Very little compassion/sympathy on display and it’s almost as if they could’ve give a hoot. All in all, an extremely sad state of affairs. WH are a million miles behind some of the leading lights in the industry. Needless to say, although a loyal and frequent customer, I don’t feel valued and will be leaving for pastures new. If WH don’t care, why should I??? Their loss!!!
Reply
Simon Bob
14 November 2021
Comment from uk.trustpilot.com
Poor gameplay poor slots 10 dead spins then 1 win then 10 more dead spins, bonuses rubbish don’t pay a thing. Eats money like no tomorrow, and defiantly chooses when it wants you to win or not win. Do not play rigged victor.
Poor gameplay poor slots 10 dead spins then 1 win then 10 more dead spins, bonuses rubbish don’t pay a thing. Eats money like no tomorrow, and defiantly chooses when it wants you to win or not win. Do not play rigged victor.
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John Rambo
13 November 2021
Comment from uk.trustpilot.com
Pros- friendly customer service- good variety of games- good platform- live chat are friendly although don't have much power to do much- Well rated on Casino forums- Quite honest casinoCons- Charge you ridiculous amount to withdraw- Said I was verified then bam I get an email asking me for my net worth, if I own my house, what my job is, what my salary is, every asset I own, what savings I have, pdfs of my bank statements, screenshots of all my Paypal. Luckily my withdrawals had gone through so closed my account there and then. I have no problem sending my Driving License, screenshot of front bank statement, but not my whole life details to a Casino site even if they claim its for anti-fraud. - Slow withdrawals will take 3-5 days not immediate like Virgin Casino etc.
Pros- friendly customer service- good variety of games- good platform- live chat are friendly although don’t have much power to do much- Well rated on Casino forums- Quite honest casinoCons- Charge you ridiculous amount to withdraw- Said I was verified then bam I get an email asking me for my net worth, if I own my house, what my job is, what my salary is, every asset I own, what savings I have, pdfs of my bank statements, screenshots of all my Paypal. Luckily my withdrawals had gone through so closed my account there and then. I have no problem sending my Driving License, screenshot of front bank statement, but not my whole life details to a Casino site even if they claim its for anti-fraud. – Slow withdrawals will take 3-5 days not immediate like Virgin Casino etc.
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BigAl
16 November 2021
Comment from uk.trustpilot.com
Would give 10 stars if possible. Great range of slots and really good customer service. One of the most important things about this casino is you can trust the withdrawal system. Once you're verified you are verified! None of that sending endless verification documents through like so many casinos do - all with the intent of slowing down payments and making you spend your winnings. This site doesn't mess around and the withdrawals are super quick. Definitely recommend if you want to enjoy your spins knowing that your winnings will actually arrive. I'm sticking with BetVictor!
Would give 10 stars if possible. Great range of slots and really good customer service. One of the most important things about this casino is you can trust the withdrawal system. Once you’re verified you are verified! None of that sending endless verification documents through like so many casinos do – all with the intent of slowing down payments and making you spend your winnings. This site doesn’t mess around and the withdrawals are super quick. Definitely recommend if you want to enjoy your spins knowing that your winnings will actually arrive. I’m sticking with BetVictor!