Casumo Casino Review

They pretty much tried to steal my money. I deposited $25 and they gave me that 25 only to be spent in the casino. When I tried to contact support, they just locked my account and told me they’ll get back to me and didn’t email me back for three days and said that they’re thinking about a final decision.

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This is a legit casino and game play is good but I dnt recommend playing with them .They do pull some crafty moves. For a quick example. I was up £790 then i was down the £790 plus £560. I made a deposit and all off a sudden my account was restricted!Can’t play and slots instantly logs u out any valuables (Witch means rewards/ bonuses) you have earned Can’t be used. So they expire basically lose them.I was able to with drew £50 quid but still had £5 pound i didn’t withdraw and was unable to use for a month.I was told it’s a security check and my account be open soon ( was a month later )I was verified all documents completed So was no reason for my account to be locked My thinking is say 1,000 players get there account lock and they have , £6 ,£7 ,£8 pound still in there account and unable to use it or withdrew it from ur casino account.. that means casumo have a lot of people money for a month. Making interest off it, using it to do as they please.. just feels wrong that ur account gets locked for security reason..But the idiots let me withdraw the £50 pound I deposited to my bank.. took 8hrs. But I got it back Like I say it’s legit but they do pull tricks and when ask for explanations u get 3 or 4 different story’s on what going on with ur account.

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THE WORST CASINO EVER. I HAVE WON 350k JUST TO FIND OUT THEY HAVE A WINNINGS LIMIT WHICH IS 120K. BUT THEY LET YOU BET UP TO 5K PER ROUND? SO YOU CAN LOSE TONS OF MONEY AND THIS IS NOT IN ACCORDANCE TO THE WINNING LIMITS. THEIR TERMS AND CONDITONS ONLY BENEFIT THEIR POCKETS WHICH IS NOT IN ACCORDANCE TO THE GAMBLING COMMISSION REGULATIONS. THEY SHOULD BE FAIR. HOW CAN I BET UP TO 5K IN A GAME THAT JACKPOT IS 25k:1??????? AND IF I WIN A MILLION THEY WILL ONLY ALLOW ME TO HAVE 120K???? IM GONNA FIGHT FOR MY MONEY. THEY TOOK ALL THE WINNINGS AND ONLY LEFT 120K WHICH ALSO THEY ARE TAKING AGES TO SEND. DO NOT BET ON THIS CASINO.

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Joined 2 days ago, had a small problem with free spins not being available, chatted with Massimo – sorted in minutes – brilliant service 🙂

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You have a lost good customer. £2 spin £500 on different game. Not 1 single bouns. I will be deleting my account and never returning! Better places to go than this site.Stay away

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Hello Don’t west your time In this site Because is Sheth Just take the money no win Does a matter what bet you play they give you the scatters but noting win i play more then 1000 pound in one day and noting for bet 2,3 and £5 pound and noting shett sit

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I play like a year here before was good but now a days very bad games are rigged easily can see bonus or scatter skipped or glitches many times seen that better don’t play here anymore also they don’t give you bonus against to loses they only stolen ur money must close down from gambling commission uk but I will repost it them

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Casumo had been a great online casino and I had been playing slot games for years with full of fun. It was always winning and losing in balance and their pay-back rates were great. However, after their recent big update and depositing a couple of times, I realised that they changed everything majorly. You can easily see that whilst playing. For example a bonus symbol or a winning symbol shows itself for a second and you can see the glitch or skipping. It just pulls it away. It wasn`t happening before. For those who would like to join and start playing, you shouldn`t. For those who are loyal customers of Casumo, you`ve already understood what I meant.

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Great Customer Service. Specially Massimo. My query was solved within 5 minutes and i am very happy.

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I have a $300 pending withdrawal I asked why I didn’t get it they had wrong email 2 seperate agents told me it’ll be fixed in a few hours I checked my casumo account now they paused my account I emailed and they said they don’t see no pending withdrawal I don’t understand how they claim wrong email when they send me promotions nothing but ripp offs I even deposit $50 last week and it disappeared

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Would not recommend this site to anyone they need to be closed down they scam you out of money

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Hate this casino , doesn’t even deserve 1 star , I’ve deposited quite abit and never win anything , the most I’ve won from spins was like $50 🤬 total bs casino , don’t deposit or even sign up .

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Hi I’m Elizabeth you can call me Lizzie I would love to Write and give My review on how Erik Was I was very happy with a quick response 100% happy with Erik It’s so awesome when you get somebody that just responds in a quick manner I give this person a five star all the way very very helpful very understanding amazing workout thank you again

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Waste of time. Despite providing verification docs (accepted), they refused to provide me the sign-up bonus, citing :1. Several accounts in the same household. – This is completely untrue. There is only one account at my address.or 2. Suspect that bonuses are not used in a goodwill manner.- How can they come to this conclusion when I haven’t even deposited/played a penny yet ?Why advertise these signup bonuses if they are not prepared to honour them. I just don’t get it.To make matters worse and after having just said I not eligible for the sign-up, they have just sent me an e-mail telling me all about the bonus “Welcome to Casumo! You’ve joined at the best time. And no, we’re not exaggerating, because we’ve got two ‘it’s-almost-2025’ Welcome Offers up for grabs…”. Not for me…

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Customer support is always amazing. They have my back if its a day of losses with some clutch free play or free spins! And usually its a winning day at Casumo!! Lets go Casumo!

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Do not recommend this site at all as they have scammed me out of £1600 I requested a refund that took over 8 weeks to get a decision on which they said they can’t give me a refund I knew they wouldn’t anyway and now they have closed my account down with no explanation on why they have closed it people need to stay away from this casino site it’s a scam site and can’t see how they are allowing to trade still be warned people do not play on this site

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Quick bet, used Apple Pay, with no bonus. Withdrew money and Winnings back in account within 10 minutes

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I never give casino companies good reviews but this is legitimate. Ease of use and all the games included in bonus money. Plenty to choose from that I like. They are as per there terms & conditions. You do have to wager your own funds at the start but alot of companies do this. They have a choice of payment options. Huge choice of games. It’s easy enough process to verify yourself also. Alot of casino sites are more hassle than they are worth but I wanted to write a good review about this one.

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This site have now cancelled my account because they owe me a refund do not play on this site it’s a scam casino site that robs your money avoid at all costs

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Stay the heck away! I’m not joking when I say this, my misses was playing £350 in NOT one single bouns, then me thinking it was ‘bad luck’ put £250 in within 1 day of each other and guess what? 1 bouns=£35. All the 5stars are FAKE AS HELL! And watching my misses and then myself deposit.. 100% a con of a website. Better ones out there than this good dam awful site. I will be deleting my account and never returning back!Scum!!

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Won money can’t get onto online chat to see where it is and still waiting for it to go in my bank not the best customer service

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DO NOT PLAY I have played this and you don’t get bonus even tho it’s a game I have played on other sites and you get a bonus at least twice no matter what the value of the coin is ,,, even if you don’t win a lot from the bonus you still get one although I have won a lot before on the Same game

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I would love to know who’s give this place a 5star.. Because THEY ARE FAKE! This site was absolutely amazing at one point.. last 2 days I’ve been playing (£250) guess what? Not one single bouns. I’m absolutely shocked! I will be deleting my account. I’m done now!

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I like to express my gratitude to support agent Wyatt Casinos is a business without players DepositingTheir business would be non-existent So this is where players like myself when you get support host who see that you are a loyal by making a Deposit regularly. When you come to ask for, a goodwill gesture from them they will reward you because they understand you are loyal playerNow the other day, I was missing rewards on my account from my promotion The first host I spoke to confirmed there is an issue on my account and that’s why I never received the missing rewards! Therefore, they will escalate and will get in touch with me at some point and I will add the missing rewards to my account As a player, you expect to get the rewards that you earned straight away definitely when you have to deposit a certain amount of wager a certain amount to receive this rewardNo, this host can see. I should be rewarded and confirmed it but would not add the missing rewardsSo this is where it comes to the point where some host above the others and understand how to look after loyal players When I went back and asked Wyatt, he looked at my account. Could see that I was 100% should’ve got the reward just like the other host before him. But this time he manually added it because that’s the correct thing to do By doing this, it makes a player feel appreciated and valued!There is a good number of host at casumo you have the same mind set as Wyatt. i can say maverick a good one too and Matthew . I say these because there the last ones I spoke too lately who help me

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What a terrible company this really is spent so much money and the most I won was £22 not even got one bonus scamming scum bags

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Still waiting on my refund response no one has been in contact with me even after 8 weeks now think they think I’ll just give up on it but no it’s £1600 they owe me this site really dose need looking in one of the worst sites out that treat there customers like crap and nick your money

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No bonus paid after confirmed ID and deposit just 10 free games. Not working live chat just took money in less than hour. No service and absolute scam site. Reporting this site for sure as Spanish law provides protection against such sites. Criminals with a time limit as this kind of site will not survive. Reputation is everything and these have a fake rating as you can’t have just one or fives there has to be middle ground. They cheat lie and steal and they must be exposed for the Casino that they are. They are terrible and fake just don’t do it. Limited games and don’t fulfil their offer of 100% match with bonus. Awful go spend your money elsewhere.

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If you want don’t want to throw your money away with no chance of winning something back be away from this casino app

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Basically there was an offer as usually i play here and not for the first time , if i wager 30£ then i will receive 40 free spins on pirots 3 slot game , i activated offer as usually, but for some reason it didn’t even wagered for the requirement it needed, Basically it didn’t activated a bonus even though i am 100% sure i did activated it. Later i went in live chat explaining situation, they just answered they can’t do anything because i didn’t wagered needed amount which i definitely did, only because there was some error within activation of bonus. As a loyal customer for years never complaining about anything and even bad luck over the years and not able withdraw any winnings over the years because there was none to withdraw, i expected a better treatment for a loyal player and when live chat agent looked into my account and seen tgat i actually did required wagering, it’s just didn’t worked for some reason, would award those 40 free spins manually anyway, but no they would better keep them and tell you that it is your fault that i didn’t double checked if the offer is definitely activated. That is so shameful when casino treating their long time customers this way. Well done , keep your 40 free spins and i hope it was worth it ,because you have lost me long time loyal customer and with this review probably many new customers.Many People already choise not to play nowadays with all the restrictions from gambling commission, so good luck to your casino. There are many more better casinos to choose from. People please avoid casinos like this one who doesn’t look or care about their long time for years loyal customers. I wouldn’t have wasted my time on this review if i would have been wrong somehow , but not this time. I honestly hope this was worth it for you.

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17 buy-ins on Sweet Bonanza 1000 and 0 of 17 profit while on other 10+ casinos I played I profit 1/3-5 bonuses. Think the casino is rigged!!Edit: Finally got a profit bonus. It needed 2 respins/20 spins for 2$ profit bonus. So now I know its 1/18 to profit, nice site! Meanwhile all other sites give profit quite often

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It’s my 1st time play with This casino and I read all of comments b4 I start to play and I was afraid maybe my money go to stuck as well like as other people said on comments but I registered myself and submitted prove of address ( bank statement and passport id ) after 24 hours I got email my verification has been approved but still was afraid may be it’s scam etc but I deposit 300+200+500 all to gether £1000 and I won £3200 then withdraw still thinking dunno may be it’s Gona take time 5 days or more but after 5 mints I got my money in my bank (HSBC bank) really I was surprised cuz no one casino approve ur withdraw in 5 mints but thanks casumo casino amd ur live chat service so good as wellPlzz guys don’t believe on some bullshit bad comments My id name ( BIAUOO )

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Stay away its a scam like few of other sites.I did registered here a few days ago, i did spent like more than a £1000, but got back nothing. All the bonus games are literally giving the minimum winnings,if you lucky to get free spins. Most of the time, all the games are just taking you money away bits by bits. Not even once went higher than my deposited amount.How is this even possible, scamming ppl legaly like this. And casinos like this got a licence.This is just disgusting.Casumo, playojo, Leovegas, Mrvegas.These are defo the same scammer.

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This is a honest opinion about this site, I’ve been on plenty of sites and always play the same games, but on this site it already knows what your going to win/lose before the the spin comes in. I’ve studied this site now for a bit and it’s got to be fair we understand that gambling is a risk and you don’t mind losing abit if you get a few games/bonuses. Not on this site you won’t. So if anyone needs honesty and fair dont bother with this site. Plenty of others out there to try.

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Someone used my card details to make payments to Casumo, I reported it and this is when the drama started… A chat agent (Maverick) tried to dismiss me by saying that no funds arrived to them (even showing a bank statement that they indeed charged me!). I had an account with Casumo, which was terminated in 2017 due to the business going away from the market (CZ) – I am wondering why they have closed…I talked to the support once again, as they are not responding to the email I sent them, the same thing happened – the agent was pretending he doesn’t understand what I am talking about and didn’t want to provide me with information about weather they have received the payments or not (for the record – the 4x transactions for a total of 600 eu appear as completed on my end). He said: if you had an account – we can check it, otherwise no. What is a complete non-sense! I was working in the Accounting field – know how these things work, so – a red point for them and a huge one! If someone is no well informed – they can gaslight them easily. I checked with my bank provider (Revolut) weather or not a 2FA Authorization was in place for the transactions and they too didn’t want to tell me, but in the end they did – a 3D verification was in place. Which resulted to be a notification on your phone – not a hard-coded authorization with a password! Revolut said it depends on the merchant’s payment system if they push 2FA or not. And Casumo obviously choose to not ask their customers for such a permission, so anyone with your card details could practically make a deposit on your behalf and when you report the theft – which I did – they make an idiot from you. I filed a Police report against Casumo and I am about to report them to the organizations who are their regulators. I am planning to do the same for Revolut as well in case they dismiss me as well, as 600 eu is not that much money, but it’s about principles here. I expect a comment from Casumo to my review – as they seem to reply to the most of the reviews here, but, guys, don’t bother to reply me here – I am already in touch with you and you do nothing about my issue, so a comment here would be like dust in the eyes, not worth it.

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I signed up with £20 to receive £20 bonus and 50 free spins my first slot I spent my £20 and on a different slot I use my bonus £20 spins I won £200 the wagering requirements follow £20 was £1200 at the end of playing I managed to make £1870 so I decided to withdraw my £670 it then got refused. I spoke to customer service they said I need to send my verification. Once this is approved I should receive my money. The customer service I spoke to sent withdrawal of £650 and that I would receive it once my verifications approved. It was approved as but to another customer service and she says waiting requirements were successful. Give 1-5 days and the money shall be in your account. I gave 24 hours. I contact customer service again to ask why it’s got a green tick. They said I breached terms of conditions and my money has been frozen very unhappy with this service avoid, also my account has now been paused can’t access it lucky I have all screen shots to take this to gambling commission

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Requested proof of affordability, I have no fixed income as a professional poker player but I showed proof of over £500,000 in investments.They said they are going to keep my account permanently closed and “it is an action taken with your best interest in mind.” Which is absolutely insulting given how much better my affordability is than an average player.I’ve not even spent and deposited much on the website, there is zero reason for them to think I am a problem gambler.Measures like this will just push casual gamblers and problem gamblers alike to dodgy unregulated sites, it is horrendously short-sighted thinking that will cause a lot of harm in the end.To top it off the email that told me my account is permanently restricted did not even mention them returning my balance.

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Absolute rubbish don’t go here I’m serous . So I register few days ago spend each day 200-300£ and nothing returns every single time . Today on live chat I told your casino is doggy never won single penny , and what u think they just block me

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Now casumo is ignoring my emails and can’t message them through chat so I take it I won’t be getting a refund now going complain to the gaming commission about this site to investigate them and see what can be done

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It has been about a month that someone has “hacked” and changed my login information (ironically after I had won a large parlay). They changed the email associated with the account and password. I still have over $1,000 in the account and over $1,000 in bets pending.I have sent emails nearly every other day since then and I have been given no update other than it is being investigated. This is such a simple thing to prove, I can provide proof of the name registered, I can provide ID, proof of address, and I own the email used to sign up still.My belief is the Casumo itself is the one who “hacked” my account because they weren’t happy I hit a big parlay, and are afraid I may hit another one with the pending bets, so they locked me out of the account.

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Just registered today 300£ lost nothing returns . Just 1 time get bonus game and its returns 0£ just timewaster here

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Still not had a response about my refund I hope people ain’t using this site I’m still shocked as to why it takes so long to sort it out just a crap site all and all

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Nothing is wrong, I’m play 2 day, depositing More to 200£ , and not win more like 2 or 3 £ , I m not play for win one million dollars. Have big experiences for uk online game and betting, And must tell everyone who goes to trying play for fun and fair. To the site is big, sorry very big fraud and you lose your cash only. Thanks.

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Dirty filthy customer services totally refused to converse her name was Joanne…discusting site casino uses fake video as numbers falling then refuses to pay out saying was a miss spin when your number comes out AVOID AVOID AVOID ..Stealing off customers …worst site in the uk

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This is one of the worst customer’s experiences I’ve ever experienced! I’ve paid through Apple Pay and although I’ve sent all the documents they have requested they do not check what you send them. All verifications completed except the Apple Pay that they think it’s a physical card and obviously you can’t take a picture of that. They had no problem approving all my other details. The funny thing is that you are allowed to make deposits but then you are not allowed to withdraw for the reasons above. I’ve now recorded all my conversations with them and going to the gambling commission. Waste of my time and my patience. This is the first bad reviews I’ve ever written in my life just FYI

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Played immortal romance 2 No bonus triggered after 602 spins and 1700 Canadian dollars lost. This place will shock you to your core. How do u go 602 dead spins ? 1700$ and win nothing ? They told me it was normal. I bet at Casumo it’s normal but everywhere else it is not . It screams Rigged to maximum capacity. Bunch of unethical scums of the world

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Hey CASUMO [THIEF AND SCUMS] I’m still trying to access my Casumo but still not letting me in!! Keep calling emailing not responding?What’s gonna happen then? Yu robbed me off took all my money under yur sneaky and SCUMS rules but I will not let you get away with that SCUMS games ok!! I keep

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Erik who I had the pleasure to live chat with, was absolutely amazing!!!This is by far the best casino site I have ever dealt with! Winnings leave the casino within 1-2 hours!! Not 48hours like most other sites! Customer service is fabulous and not generic frustrating replies! I actually got to chat with a real person!! Have referred all my friends and family already!!!

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Erik was amazing and friendly, great service. Hope I always speak to him when I need help.

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Biggest robbery BUNCHED OF LIES CASUMOHELLO CASUMO very bad service very dogy rules!! They got secret rules inside !! Anyway !! I tell yu why!! I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a “verified account” message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They sat and watched me laughing at me that me losing abut £2,000 in 1 week !! There was no rules and terms !! They didnt block my deposit!!! Also the way i made deposits small amounts like 30 50 for many many times !! Basically they just robbed me clearly their unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.

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Made a terrible mistake of coming back. It’s clearly RIGGED! Please, stay away!!!! I’ve had about 5 bonus paying exact same figure, £6.50. It’s rare to get a bonus when you play over 0.10p a spin. At one point when I was on a bonus round it lost connection. You can see they’re easily manipulating. I’ll self exclude. I’m done with thieves.

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