Casumo Casino PLAYER REVIEWS(344)
Claudio Miguel Esposito
20 November 2024
Comment from uk.trustpilot.com
If you want don’t want to throw your money away with no chance of winning something back be away from this casino app
If you want don’t want to throw your money away with no chance of winning something back be away from this casino app
Reply
ivans
20 November 2024
Comment from uk.trustpilot.com
Basically there was an offer as usually i play here and not for the first time , if i wager 30£ then i will receive 40 free spins on pirots 3 slot game , i activated offer as usually, but for some reason it didn't even wagered for the requirement it needed, Basically it didn't activated a bonus even though i am 100% sure i did activated it. Later i went in live chat explaining situation, they just answered they can't do anything because i didn't wagered needed amount which i definitely did, only because there was some error within activation of bonus. As a loyal customer for years never complaining about anything and even bad luck over the years and not able withdraw any winnings over the years because there was none to withdraw, i expected a better treatment for a loyal player and when live chat agent looked into my account and seen tgat i actually did required wagering, it's just didn't worked for some reason, would award those 40 free spins manually anyway, but no they would better keep them and tell you that it is your fault that i didn't double checked if the offer is definitely activated. That is so shameful when casino treating their long time customers this way. Well done , keep your 40 free spins and i hope it was worth it ,because you have lost me long time loyal customer and with this review probably many new customers.Many People already choise not to play nowadays with all the restrictions from gambling commission, so good luck to your casino. There are many more better casinos to choose from. People please avoid casinos like this one who doesn't look or care about their long time for years loyal customers. I wouldn't have wasted my time on this review if i would have been wrong somehow , but not this time. I honestly hope this was worth it for you.
Basically there was an offer as usually i play here and not for the first time , if i wager 30£ then i will receive 40 free spins on pirots 3 slot game , i activated offer as usually, but for some reason it didn’t even wagered for the requirement it needed, Basically it didn’t activated a bonus even though i am 100% sure i did activated it. Later i went in live chat explaining situation, they just answered they can’t do anything because i didn’t wagered needed amount which i definitely did, only because there was some error within activation of bonus. As a loyal customer for years never complaining about anything and even bad luck over the years and not able withdraw any winnings over the years because there was none to withdraw, i expected a better treatment for a loyal player and when live chat agent looked into my account and seen tgat i actually did required wagering, it’s just didn’t worked for some reason, would award those 40 free spins manually anyway, but no they would better keep them and tell you that it is your fault that i didn’t double checked if the offer is definitely activated. That is so shameful when casino treating their long time customers this way. Well done , keep your 40 free spins and i hope it was worth it ,because you have lost me long time loyal customer and with this review probably many new customers.Many People already choise not to play nowadays with all the restrictions from gambling commission, so good luck to your casino. There are many more better casinos to choose from. People please avoid casinos like this one who doesn’t look or care about their long time for years loyal customers. I wouldn’t have wasted my time on this review if i would have been wrong somehow , but not this time. I honestly hope this was worth it for you.
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barbza grow
20 November 2024
Comment from uk.trustpilot.com
17 buy-ins on Sweet Bonanza 1000 and 0 of 17 profit while on other 10+ casinos I played I profit 1/3-5 bonuses. Think the casino is rigged!!Edit: Finally got a profit bonus. It needed 2 respins/20 spins for 2$ profit bonus. So now I know its 1/18 to profit, nice site! Meanwhile all other sites give profit quite often
17 buy-ins on Sweet Bonanza 1000 and 0 of 17 profit while on other 10+ casinos I played I profit 1/3-5 bonuses. Think the casino is rigged!!Edit: Finally got a profit bonus. It needed 2 respins/20 spins for 2$ profit bonus. So now I know its 1/18 to profit, nice site! Meanwhile all other sites give profit quite often
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kash ali
19 November 2024
Comment from uk.trustpilot.com
It’s my 1st time play with This casino and I read all of comments b4 I start to play and I was afraid maybe my money go to stuck as well like as other people said on comments but I registered myself and submitted prove of address ( bank statement and passport id ) after 24 hours I got email my verification has been approved but still was afraid may be it’s scam etc but I deposit 300+200+500 all to gether £1000 and I won £3200 then withdraw still thinking dunno may be it’s Gona take time 5 days or more but after 5 mints I got my money in my bank (HSBC bank) really I was surprised cuz no one casino approve ur withdraw in 5 mints but thanks casumo casino amd ur live chat service so good as wellPlzz guys don’t believe on some bullshit bad comments My id name ( BIAUOO )
It’s my 1st time play with This casino and I read all of comments b4 I start to play and I was afraid maybe my money go to stuck as well like as other people said on comments but I registered myself and submitted prove of address ( bank statement and passport id ) after 24 hours I got email my verification has been approved but still was afraid may be it’s scam etc but I deposit 300+200+500 all to gether £1000 and I won £3200 then withdraw still thinking dunno may be it’s Gona take time 5 days or more but after 5 mints I got my money in my bank (HSBC bank) really I was surprised cuz no one casino approve ur withdraw in 5 mints but thanks casumo casino amd ur live chat service so good as wellPlzz guys don’t believe on some bullshit bad comments My id name ( BIAUOO )
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randomplayer
17 November 2024
Comment from uk.trustpilot.com
Stay away its a scam like few of other sites.I did registered here a few days ago, i did spent like more than a £1000, but got back nothing. All the bonus games are literally giving the minimum winnings,if you lucky to get free spins. Most of the time, all the games are just taking you money away bits by bits. Not even once went higher than my deposited amount.How is this even possible, scamming ppl legaly like this. And casinos like this got a licence.This is just disgusting.Casumo, playojo, Leovegas, Mrvegas.These are defo the same scammer.
Stay away its a scam like few of other sites.I did registered here a few days ago, i did spent like more than a £1000, but got back nothing. All the bonus games are literally giving the minimum winnings,if you lucky to get free spins. Most of the time, all the games are just taking you money away bits by bits. Not even once went higher than my deposited amount.How is this even possible, scamming ppl legaly like this. And casinos like this got a licence.This is just disgusting.Casumo, playojo, Leovegas, Mrvegas.These are defo the same scammer.
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MissAliciaWootton
16 November 2024
Comment from uk.trustpilot.com
This is a honest opinion about this site, I've been on plenty of sites and always play the same games, but on this site it already knows what your going to win/lose before the the spin comes in. I've studied this site now for a bit and it's got to be fair we understand that gambling is a risk and you don't mind losing abit if you get a few games/bonuses. Not on this site you won't. So if anyone needs honesty and fair dont bother with this site. Plenty of others out there to try.
This is a honest opinion about this site, I’ve been on plenty of sites and always play the same games, but on this site it already knows what your going to win/lose before the the spin comes in. I’ve studied this site now for a bit and it’s got to be fair we understand that gambling is a risk and you don’t mind losing abit if you get a few games/bonuses. Not on this site you won’t. So if anyone needs honesty and fair dont bother with this site. Plenty of others out there to try.
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I.P.
15 November 2024
Comment from uk.trustpilot.com
Someone used my card details to make payments to Casumo, I reported it and this is when the drama started... A chat agent (Maverick) tried to dismiss me by saying that no funds arrived to them (even showing a bank statement that they indeed charged me!). I had an account with Casumo, which was terminated in 2017 due to the business going away from the market (CZ) - I am wondering why they have closed...I talked to the support once again, as they are not responding to the email I sent them, the same thing happened - the agent was pretending he doesn't understand what I am talking about and didn't want to provide me with information about weather they have received the payments or not (for the record - the 4x transactions for a total of 600 eu appear as completed on my end). He said: if you had an account - we can check it, otherwise no. What is a complete non-sense! I was working in the Accounting field - know how these things work, so - a red point for them and a huge one! If someone is no well informed - they can gaslight them easily. I checked with my bank provider (Revolut) weather or not a 2FA Authorization was in place for the transactions and they too didn't want to tell me, but in the end they did - a 3D verification was in place. Which resulted to be a notification on your phone - not a hard-coded authorization with a password! Revolut said it depends on the merchant's payment system if they push 2FA or not. And Casumo obviously choose to not ask their customers for such a permission, so anyone with your card details could practically make a deposit on your behalf and when you report the theft - which I did - they make an idiot from you. I filed a Police report against Casumo and I am about to report them to the organizations who are their regulators. I am planning to do the same for Revolut as well in case they dismiss me as well, as 600 eu is not that much money, but it's about principles here. I expect a comment from Casumo to my review - as they seem to reply to the most of the reviews here, but, guys, don't bother to reply me here - I am already in touch with you and you do nothing about my issue, so a comment here would be like dust in the eyes, not worth it.
Someone used my card details to make payments to Casumo, I reported it and this is when the drama started… A chat agent (Maverick) tried to dismiss me by saying that no funds arrived to them (even showing a bank statement that they indeed charged me!). I had an account with Casumo, which was terminated in 2017 due to the business going away from the market (CZ) – I am wondering why they have closed…I talked to the support once again, as they are not responding to the email I sent them, the same thing happened – the agent was pretending he doesn’t understand what I am talking about and didn’t want to provide me with information about weather they have received the payments or not (for the record – the 4x transactions for a total of 600 eu appear as completed on my end). He said: if you had an account – we can check it, otherwise no. What is a complete non-sense! I was working in the Accounting field – know how these things work, so – a red point for them and a huge one! If someone is no well informed – they can gaslight them easily. I checked with my bank provider (Revolut) weather or not a 2FA Authorization was in place for the transactions and they too didn’t want to tell me, but in the end they did – a 3D verification was in place. Which resulted to be a notification on your phone – not a hard-coded authorization with a password! Revolut said it depends on the merchant’s payment system if they push 2FA or not. And Casumo obviously choose to not ask their customers for such a permission, so anyone with your card details could practically make a deposit on your behalf and when you report the theft – which I did – they make an idiot from you. I filed a Police report against Casumo and I am about to report them to the organizations who are their regulators. I am planning to do the same for Revolut as well in case they dismiss me as well, as 600 eu is not that much money, but it’s about principles here. I expect a comment from Casumo to my review – as they seem to reply to the most of the reviews here, but, guys, don’t bother to reply me here – I am already in touch with you and you do nothing about my issue, so a comment here would be like dust in the eyes, not worth it.
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Graham Uttley
14 November 2024
Comment from uk.trustpilot.com
I signed up with £20 to receive £20 bonus and 50 free spins my first slot I spent my £20 and on a different slot I use my bonus £20 spins I won £200 the wagering requirements follow £20 was £1200 at the end of playing I managed to make £1870 so I decided to withdraw my £670 it then got refused. I spoke to customer service they said I need to send my verification. Once this is approved I should receive my money. The customer service I spoke to sent withdrawal of £650 and that I would receive it once my verifications approved. It was approved as but to another customer service and she says waiting requirements were successful. Give 1-5 days and the money shall be in your account. I gave 24 hours. I contact customer service again to ask why it's got a green tick. They said I breached terms of conditions and my money has been frozen very unhappy with this service avoid, also my account has now been paused can't access it lucky I have all screen shots to take this to gambling commission
I signed up with £20 to receive £20 bonus and 50 free spins my first slot I spent my £20 and on a different slot I use my bonus £20 spins I won £200 the wagering requirements follow £20 was £1200 at the end of playing I managed to make £1870 so I decided to withdraw my £670 it then got refused. I spoke to customer service they said I need to send my verification. Once this is approved I should receive my money. The customer service I spoke to sent withdrawal of £650 and that I would receive it once my verifications approved. It was approved as but to another customer service and she says waiting requirements were successful. Give 1-5 days and the money shall be in your account. I gave 24 hours. I contact customer service again to ask why it’s got a green tick. They said I breached terms of conditions and my money has been frozen very unhappy with this service avoid, also my account has now been paused can’t access it lucky I have all screen shots to take this to gambling commission
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QB
08 November 2024
Comment from uk.trustpilot.com
Requested proof of affordability, I have no fixed income as a professional poker player but I showed proof of over £500,000 in investments.They said they are going to keep my account permanently closed and "it is an action taken with your best interest in mind." Which is absolutely insulting given how much better my affordability is than an average player.I've not even spent and deposited much on the website, there is zero reason for them to think I am a problem gambler.Measures like this will just push casual gamblers and problem gamblers alike to dodgy unregulated sites, it is horrendously short-sighted thinking that will cause a lot of harm in the end.To top it off the email that told me my account is permanently restricted did not even mention them returning my balance.
Requested proof of affordability, I have no fixed income as a professional poker player but I showed proof of over £500,000 in investments.They said they are going to keep my account permanently closed and “it is an action taken with your best interest in mind.” Which is absolutely insulting given how much better my affordability is than an average player.I’ve not even spent and deposited much on the website, there is zero reason for them to think I am a problem gambler.Measures like this will just push casual gamblers and problem gamblers alike to dodgy unregulated sites, it is horrendously short-sighted thinking that will cause a lot of harm in the end.To top it off the email that told me my account is permanently restricted did not even mention them returning my balance.
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Andrej Varobej
07 November 2024
Comment from uk.trustpilot.com
Absolute rubbish don’t go here I’m serous . So I register few days ago spend each day 200-300£ and nothing returns every single time . Today on live chat I told your casino is doggy never won single penny , and what u think they just block me
Absolute rubbish don’t go here I’m serous . So I register few days ago spend each day 200-300£ and nothing returns every single time . Today on live chat I told your casino is doggy never won single penny , and what u think they just block me
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Rob Williams
07 November 2024
Comment from uk.trustpilot.com
Now casumo is ignoring my emails and can’t message them through chat so I take it I won’t be getting a refund now going complain to the gaming commission about this site to investigate them and see what can be done
Now casumo is ignoring my emails and can’t message them through chat so I take it I won’t be getting a refund now going complain to the gaming commission about this site to investigate them and see what can be done
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Greg Cichosz
06 November 2024
Comment from uk.trustpilot.com
It has been about a month that someone has “hacked” and changed my login information (ironically after I had won a large parlay). They changed the email associated with the account and password. I still have over $1,000 in the account and over $1,000 in bets pending.I have sent emails nearly every other day since then and I have been given no update other than it is being investigated. This is such a simple thing to prove, I can provide proof of the name registered, I can provide ID, proof of address, and I own the email used to sign up still.My belief is the Casumo itself is the one who “hacked” my account because they weren’t happy I hit a big parlay, and are afraid I may hit another one with the pending bets, so they locked me out of the account.
It has been about a month that someone has “hacked” and changed my login information (ironically after I had won a large parlay). They changed the email associated with the account and password. I still have over $1,000 in the account and over $1,000 in bets pending.I have sent emails nearly every other day since then and I have been given no update other than it is being investigated. This is such a simple thing to prove, I can provide proof of the name registered, I can provide ID, proof of address, and I own the email used to sign up still.My belief is the Casumo itself is the one who “hacked” my account because they weren’t happy I hit a big parlay, and are afraid I may hit another one with the pending bets, so they locked me out of the account.
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Safonov Andrej
05 November 2024
Comment from uk.trustpilot.com
Just registered today 300£ lost nothing returns . Just 1 time get bonus game and its returns 0£ just timewaster here
Just registered today 300£ lost nothing returns . Just 1 time get bonus game and its returns 0£ just timewaster here
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Rob Williams
05 November 2024
Comment from uk.trustpilot.com
Still not had a response about my refund I hope people ain’t using this site I’m still shocked as to why it takes so long to sort it out just a crap site all and all
Still not had a response about my refund I hope people ain’t using this site I’m still shocked as to why it takes so long to sort it out just a crap site all and all
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krzysiek palak
05 November 2024
Comment from uk.trustpilot.com
Nothing is wrong, I'm play 2 day, depositing More to 200£ , and not win more like 2 or 3 £ , I m not play for win one million dollars. Have big experiences for uk online game and betting, And must tell everyone who goes to trying play for fun and fair. To the site is big, sorry very big fraud and you lose your cash only. Thanks.
Nothing is wrong, I’m play 2 day, depositing More to 200£ , and not win more like 2 or 3 £ , I m not play for win one million dollars. Have big experiences for uk online game and betting, And must tell everyone who goes to trying play for fun and fair. To the site is big, sorry very big fraud and you lose your cash only. Thanks.
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John Mcclintock
03 November 2024
Comment from uk.trustpilot.com
Dirty filthy customer services totally refused to converse her name was Joanne...discusting site casino uses fake video as numbers falling then refuses to pay out saying was a miss spin when your number comes out AVOID AVOID AVOID ..Stealing off customers ...worst site in the uk
Dirty filthy customer services totally refused to converse her name was Joanne…discusting site casino uses fake video as numbers falling then refuses to pay out saying was a miss spin when your number comes out AVOID AVOID AVOID ..Stealing off customers …worst site in the uk
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Cristian-Dorin
03 November 2024
Comment from uk.trustpilot.com
This is one of the worst customer’s experiences I’ve ever experienced! I’ve paid through Apple Pay and although I’ve sent all the documents they have requested they do not check what you send them. All verifications completed except the Apple Pay that they think it’s a physical card and obviously you can’t take a picture of that. They had no problem approving all my other details. The funny thing is that you are allowed to make deposits but then you are not allowed to withdraw for the reasons above. I’ve now recorded all my conversations with them and going to the gambling commission. Waste of my time and my patience. This is the first bad reviews I’ve ever written in my life just FYI
This is one of the worst customer’s experiences I’ve ever experienced! I’ve paid through Apple Pay and although I’ve sent all the documents they have requested they do not check what you send them. All verifications completed except the Apple Pay that they think it’s a physical card and obviously you can’t take a picture of that. They had no problem approving all my other details. The funny thing is that you are allowed to make deposits but then you are not allowed to withdraw for the reasons above. I’ve now recorded all my conversations with them and going to the gambling commission. Waste of my time and my patience. This is the first bad reviews I’ve ever written in my life just FYI
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Masooda Aqilyoonsi
02 November 2024
Comment from uk.trustpilot.com
Played immortal romance 2 No bonus triggered after 602 spins and 1700 Canadian dollars lost. This place will shock you to your core. How do u go 602 dead spins ? 1700$ and win nothing ? They told me it was normal. I bet at Casumo it’s normal but everywhere else it is not . It screams Rigged to maximum capacity. Bunch of unethical scums of the world
Played immortal romance 2 No bonus triggered after 602 spins and 1700 Canadian dollars lost. This place will shock you to your core. How do u go 602 dead spins ? 1700$ and win nothing ? They told me it was normal. I bet at Casumo it’s normal but everywhere else it is not . It screams Rigged to maximum capacity. Bunch of unethical scums of the world
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Omer
01 November 2024
Comment from uk.trustpilot.com
Hey CASUMO [THIEF AND SCUMS] I'm still trying to access my Casumo but still not letting me in!! Keep calling emailing not responding?What's gonna happen then? Yu robbed me off took all my money under yur sneaky and SCUMS rules but I will not let you get away with that SCUMS games ok!! I keep
Hey CASUMO [THIEF AND SCUMS] I’m still trying to access my Casumo but still not letting me in!! Keep calling emailing not responding?What’s gonna happen then? Yu robbed me off took all my money under yur sneaky and SCUMS rules but I will not let you get away with that SCUMS games ok!! I keep
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Age of Aquarius
30 October 2024
Comment from uk.trustpilot.com
Erik who I had the pleasure to live chat with, was absolutely amazing!!!This is by far the best casino site I have ever dealt with! Winnings leave the casino within 1-2 hours!! Not 48hours like most other sites! Customer service is fabulous and not generic frustrating replies! I actually got to chat with a real person!! Have referred all my friends and family already!!!
Erik who I had the pleasure to live chat with, was absolutely amazing!!!This is by far the best casino site I have ever dealt with! Winnings leave the casino within 1-2 hours!! Not 48hours like most other sites! Customer service is fabulous and not generic frustrating replies! I actually got to chat with a real person!! Have referred all my friends and family already!!!
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Elle Lapointe
29 October 2024
Comment from uk.trustpilot.com
Erik was amazing and friendly, great service. Hope I always speak to him when I need help.
Erik was amazing and friendly, great service. Hope I always speak to him when I need help.
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Omer
29 October 2024
Comment from uk.trustpilot.com
Biggest robbery BUNCHED OF LIES CASUMOHELLO CASUMO very bad service very dogy rules!! They got secret rules inside !! Anyway !! I tell yu why!! I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a "verified account" message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They sat and watched me laughing at me that me losing abut £2,000 in 1 week !! There was no rules and terms !! They didnt block my deposit!!! Also the way i made deposits small amounts like 30 50 for many many times !! Basically they just robbed me clearly their unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.
Biggest robbery BUNCHED OF LIES CASUMOHELLO CASUMO very bad service very dogy rules!! They got secret rules inside !! Anyway !! I tell yu why!! I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a “verified account” message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They sat and watched me laughing at me that me losing abut £2,000 in 1 week !! There was no rules and terms !! They didnt block my deposit!!! Also the way i made deposits small amounts like 30 50 for many many times !! Basically they just robbed me clearly their unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.
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rdol
28 October 2024
Comment from uk.trustpilot.com
Made a terrible mistake of coming back. It’s clearly RIGGED! Please, stay away!!!! I’ve had about 5 bonus paying exact same figure, £6.50. It’s rare to get a bonus when you play over 0.10p a spin. At one point when I was on a bonus round it lost connection. You can see they’re easily manipulating. I’ll self exclude. I’m done with thieves.
Made a terrible mistake of coming back. It’s clearly RIGGED! Please, stay away!!!! I’ve had about 5 bonus paying exact same figure, £6.50. It’s rare to get a bonus when you play over 0.10p a spin. At one point when I was on a bonus round it lost connection. You can see they’re easily manipulating. I’ll self exclude. I’m done with thieves.
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C, W
27 October 2024
Comment from uk.trustpilot.com
Has been great so far Decent wins off low stakes fair R,T,P payout petty quick horse racing prices very competitive on sports side of site can't fault at the moment 👏
Has been great so far Decent wins off low stakes fair R,T,P payout petty quick horse racing prices very competitive on sports side of site can’t fault at the moment 👏
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Ransom Burrows
26 October 2024
Comment from uk.trustpilot.com
The customer service is very bad!!! I have been waiting for 3 days!! and I have still not received anything!! When a customer follows it up and asks where is my withdrawal, they request for KYC which i submitted !! The hassle is just too much man. Solic is better for me!
The customer service is very bad!!! I have been waiting for 3 days!! and I have still not received anything!! When a customer follows it up and asks where is my withdrawal, they request for KYC which i submitted !! The hassle is just too much man. Solic is better for me!
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Omer
26 October 2024
Comment from uk.trustpilot.com
Hey CASUMO [ STEALING AND ROBBING ] I'm still waiting yu to reactive my casumo so I can contact directly as yu asked me to do it on here when yu replied !! So why yur coming here and acting like innocent making me apologise on here than after keep ignoring my emails what liar useless gambling site!! I know never ever seen worse gamble site not in UK I think all world !!! Anyway I contacted to GAMBLE COMMISSION ABOUT YOU !!! JUST WATCH ME HERE!!
Hey CASUMO [ STEALING AND ROBBING ] I’m still waiting yu to reactive my casumo so I can contact directly as yu asked me to do it on here when yu replied !! So why yur coming here and acting like innocent making me apologise on here than after keep ignoring my emails what liar useless gambling site!! I know never ever seen worse gamble site not in UK I think all world !!! Anyway I contacted to GAMBLE COMMISSION ABOUT YOU !!! JUST WATCH ME HERE!!
Reply
Rob Williams
26 October 2024
Comment from uk.trustpilot.com
Finally hay@casumocom got back to me saying now it will take up to 8 weeks to look into a refund such utter rubbish coming from them 8 weeks to say yes or now there quick enough to take your money when u deposit but if there’s a problem on there side they won’t refund your money that quick or if at all people should not use this site as if there’s ever a problem they won’t sort it out just fob you off with utter rubbish and crap
Finally hay@casumocom got back to me saying now it will take up to 8 weeks to look into a refund such utter rubbish coming from them 8 weeks to say yes or now there quick enough to take your money when u deposit but if there’s a problem on there side they won’t refund your money that quick or if at all people should not use this site as if there’s ever a problem they won’t sort it out just fob you off with utter rubbish and crap
Reply
Mr.c
25 October 2024
Comment from uk.trustpilot.com
I’m going make two reviews this one about casumo Customer service support I need to give a lot of respect and Credit to Jeffrey, what a fantastic host. For my first interaction the way he conducted himself without doubt made me feel that at casumo casino they respect your loyalty playing with them it gos a long way when a casino employee shows gratitude for you playing with them by giving a littleJester.. I’ve been online since 2010 and there’s so many casinos out there to choose from but from my own experience you get the feel of the casino gameplay on the slots .If you have a favourite game like myself, you know how they play what the correct spin value of win will be from the symbols that come inI assure you, I will make another review in the next coming weeks I’ve not taken any win or withdraw at the moment. I have had good wins but I play to win Big and enjoy it from my own gameplay and my communication with Support host agent JeffreyA highly recommend this casino have trust in my reviews i been a playing online for yearsAnd the casino is out there where you cannot get any decent win. I could name a few! Example, if you understand online slots and you’re looking for a decent casino, you know by me sayingWilliam hill is the worst online casino I do suggest come play here at this site in three weeks time I will give a review, but I’m sure it’ll be okay
I’m going make two reviews this one about casumo Customer service support I need to give a lot of respect and Credit to Jeffrey, what a fantastic host. For my first interaction the way he conducted himself without doubt made me feel that at casumo casino they respect your loyalty playing with them it gos a long way when a casino employee shows gratitude for you playing with them by giving a littleJester.. I’ve been online since 2010 and there’s so many casinos out there to choose from but from my own experience you get the feel of the casino gameplay on the slots .If you have a favourite game like myself, you know how they play what the correct spin value of win will be from the symbols that come inI assure you, I will make another review in the next coming weeks I’ve not taken any win or withdraw at the moment. I have had good wins but I play to win Big and enjoy it from my own gameplay and my communication with Support host agent JeffreyA highly recommend this casino have trust in my reviews i been a playing online for yearsAnd the casino is out there where you cannot get any decent win. I could name a few! Example, if you understand online slots and you’re looking for a decent casino, you know by me sayingWilliam hill is the worst online casino I do suggest come play here at this site in three weeks time I will give a review, but I’m sure it’ll be okay
Reply
MagicCarpetRider
25 October 2024
Comment from uk.trustpilot.com
Not totally sure what I’m doing yet but I’ve just used the live chat option and found it very useful
Not totally sure what I’m doing yet but I’ve just used the live chat option and found it very useful
Reply
Jf
25 October 2024
Comment from uk.trustpilot.com
Another year with my money in your account. You must have a lots of our cash in hostage. No way ill see it again dont go there.
Another year with my money in your account. You must have a lots of our cash in hostage. No way ill see it again dont go there.
Reply
Rob Williams
25 October 2024
Comment from uk.trustpilot.com
Still waiting for a response about my refund emailed hey@casumocom number of times but still no reply take it I won’t be getting my £1600 back from the shambles of a casino site iv played other sites before and never has it taken this long to sort a problem out it’s just a lie they keep saying waiting for a response from game provider it’s so hey@casumocom why ain’t you replying to my emails is it because I won’t be getting my refund from you
Still waiting for a response about my refund emailed hey@casumocom number of times but still no reply take it I won’t be getting my £1600 back from the shambles of a casino site iv played other sites before and never has it taken this long to sort a problem out it’s just a lie they keep saying waiting for a response from game provider it’s so hey@casumocom why ain’t you replying to my emails is it because I won’t be getting my refund from you
Reply
Omer
23 October 2024
Comment from uk.trustpilot.com
Hey CASUMO [ robbing people] FINALLY I got response from you thx to TRUSTPILOT giving us this opportunity and service!! Otherwise this scumbags Ltd companies never answer or take any action for fixing [paying back ] problem that they caused [ROBBING PEOPLE] so I'm still nor able to access to my account but yur asking me to contact directly via live chat or via email? HOW? OPEN TO MY ACCOUNT SO I CAN CONTACT otherwise I ll be keep writing reviews on here until yu active my account back ok!!!
Hey CASUMO [ robbing people] FINALLY I got response from you thx to TRUSTPILOT giving us this opportunity and service!! Otherwise this scumbags Ltd companies never answer or take any action for fixing [paying back ] problem that they caused [ROBBING PEOPLE] so I’m still nor able to access to my account but yur asking me to contact directly via live chat or via email? HOW? OPEN TO MY ACCOUNT SO I CAN CONTACT otherwise I ll be keep writing reviews on here until yu active my account back ok!!!
Reply
Rob Williams
22 October 2024
Comment from uk.trustpilot.com
Started playing roulette had £1600 in my account started spinning the wheel it crashed saying I’m playing 2 games at once and it took all my money no happy about this tried going through live chat they said send email to hey@casumocom to get a refund and guess what still waiting for a response I know I won’t get one as they just ripped me off my bad I spose shouldn’t gamble but for sure this site should be looked into about taking peoples money
Started playing roulette had £1600 in my account started spinning the wheel it crashed saying I’m playing 2 games at once and it took all my money no happy about this tried going through live chat they said send email to hey@casumocom to get a refund and guess what still waiting for a response I know I won’t get one as they just ripped me off my bad I spose shouldn’t gamble but for sure this site should be looked into about taking peoples money
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Consumer
22 October 2024
Comment from uk.trustpilot.com
And the award for the most shi**y and money sucking casino goes to casumo!!🤗 i can't count how damn much money i spent just today, and what did i win? Well, nothing
And the award for the most shi**y and money sucking casino goes to casumo!!🤗 i can’t count how damn much money i spent just today, and what did i win? Well, nothing
Reply
Omer
20 October 2024
Comment from uk.trustpilot.com
HELLO CASUMO AND HIS THIEF CREWS!!I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a "verified account" message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They took £2,000 from me through unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.
HELLO CASUMO AND HIS THIEF CREWS!!I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a “verified account” message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They took £2,000 from me through unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.
Reply
Thomas
19 October 2024
Comment from uk.trustpilot.com
So good, but so bad.Where to start, a complete mixed bag here. The game selection, amazing. I felt that the games were fair on RTP, very good for bonuses.I really like the site layout, promotions all good. I can see why this is a popular casino. Live chat, again cannot fault. Very responsive, very attentive.So that’s a lot of good to be said. But my score is low because of the bad. The bad is withdrawals and verification. Been trying to withdraw since March, it’s frustrating. The verification is intrusive - you are not allowed to hide transactions on your bank or e-wallet statement, due to “the system not being able to read it”. This is an invasion of privacy.Then the time to get verified is slow, lethargic and rarely are updated on progress other than to decline what you have sent.To summarise, if a casino doesn’t like (refuses) or does everting it can to prevent payout. Then you must forget all of the good parts about the experience! Disappointed but forever hopeful I will get somewhere in the near future.**This company would rather deal with eCOGRA than pay your money just to delay you further in getting your funds**
So good, but so bad.Where to start, a complete mixed bag here. The game selection, amazing. I felt that the games were fair on RTP, very good for bonuses.I really like the site layout, promotions all good. I can see why this is a popular casino. Live chat, again cannot fault. Very responsive, very attentive.So that’s a lot of good to be said. But my score is low because of the bad. The bad is withdrawals and verification. Been trying to withdraw since March, it’s frustrating. The verification is intrusive – you are not allowed to hide transactions on your bank or e-wallet statement, due to “the system not being able to read it”. This is an invasion of privacy.Then the time to get verified is slow, lethargic and rarely are updated on progress other than to decline what you have sent.To summarise, if a casino doesn’t like (refuses) or does everting it can to prevent payout. Then you must forget all of the good parts about the experience! Disappointed but forever hopeful I will get somewhere in the near future.**This company would rather deal with eCOGRA than pay your money just to delay you further in getting your funds**
Reply
Jf
17 October 2024
Comment from uk.trustpilot.com
Casumo is a big zero. Zero like nada. They have my money and I will never see it again.
Casumo is a big zero. Zero like nada. They have my money and I will never see it again.
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Shania Quock
17 October 2024
Comment from uk.trustpilot.com
Fast payouts and fun game plays
Fast payouts and fun game plays
Reply
Consumer
13 October 2024
Comment from uk.trustpilot.com
Joke site. Absolutely rubbish. AVOID AVOID AVOID
Joke site. Absolutely rubbish. AVOID AVOID AVOID
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Jake
09 October 2024
Comment from uk.trustpilot.com
Dreadful, absolutely dreadful. Honestly guys I know the majority have given bad reviews but the 5 stars are clearly fake. Having spent 3 days on the site and at £190 net with 1 £30 withdrawal from one good bonus the rest. I span through 40 20p spins in a row without a single won. Clearly rigged. They'll say its regulated etc but they lie
Dreadful, absolutely dreadful. Honestly guys I know the majority have given bad reviews but the 5 stars are clearly fake. Having spent 3 days on the site and at £190 net with 1 £30 withdrawal from one good bonus the rest. I span through 40 20p spins in a row without a single won. Clearly rigged. They’ll say its regulated etc but they lie
Reply
Jf
06 October 2024
Comment from uk.trustpilot.com
Normaly a company solve a issue. This one never so be careful with your money.
Normaly a company solve a issue. This one never so be careful with your money.
Reply
Erlinda
05 October 2024
Comment from uk.trustpilot.com
Joined yesterday, forgot password 2nd time I wanted to log in. Reset password did not work, no code was ever sent to me.customer service just said issue was resolved!? Tried to contact them again but no response! Meanwhile I sent them my info! I have $100 still in my account & $160 in bonus. What a rip off, not sure what to do next, wondering if they’re legit at this point..
Joined yesterday, forgot password 2nd time I wanted to log in. Reset password did not work, no code was ever sent to me.customer service just said issue was resolved!? Tried to contact them again but no response! Meanwhile I sent them my info! I have $100 still in my account & $160 in bonus. What a rip off, not sure what to do next, wondering if they’re legit at this point..
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Johnn
02 October 2024
Comment from uk.trustpilot.com
Erik. The customer service team, really took his time to understand me and I couldn’t respect the guy anymore for helping me
Erik. The customer service team, really took his time to understand me and I couldn’t respect the guy anymore for helping me
Reply
steve wilson
02 October 2024
Comment from uk.trustpilot.com
Roulette its joke every spin next to my number just losing spin after spin after spin it's ridiculous losing is 1 thing getting ripped of is ridiculous and unfair only joined couple of days ago sadly disappointing won't deposit again
Roulette its joke every spin next to my number just losing spin after spin after spin it’s ridiculous losing is 1 thing getting ripped of is ridiculous and unfair only joined couple of days ago sadly disappointing won’t deposit again
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Rebecca
01 October 2024
Comment from uk.trustpilot.com
Excellent personal customer service. Made to feel valued. Great selection of games and fastest withdrawal of any casino I have ever played. Can't go wrong. Jeffrey helps me often on the chat and his service is always on form, efficient and valued by me. Casumo rocks!
Excellent personal customer service. Made to feel valued. Great selection of games and fastest withdrawal of any casino I have ever played. Can’t go wrong. Jeffrey helps me often on the chat and his service is always on form, efficient and valued by me. Casumo rocks!
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Simon
28 September 2024
Comment from uk.trustpilot.com
0 service when your are vip on weekend . Big let down
0 service when your are vip on weekend . Big let down
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Nicola Sorby
28 September 2024
Comment from uk.trustpilot.com
You report a game broken they dont do anything about it ive lost 80 and im not happy it never paid one bonus kept going off saying tecnical error yoy report it twice and they do nothing
You report a game broken they dont do anything about it ive lost 80 and im not happy it never paid one bonus kept going off saying tecnical error yoy report it twice and they do nothing
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Chris Webb
26 September 2024
Comment from uk.trustpilot.com
Shocking returns on the lower rtp versions of games. These from my experience never pay well. £200 plus deposited, highest win has been £22.50. Its not about winning or losing, its the manner in which it is done. Being offered 4 free spins for levelling up which costs over £20 is just an insult. I've been signed up less then a week and i will not be returning. Much fairer, honest sites to chose from.
Shocking returns on the lower rtp versions of games. These from my experience never pay well. £200 plus deposited, highest win has been £22.50. Its not about winning or losing, its the manner in which it is done. Being offered 4 free spins for levelling up which costs over £20 is just an insult. I’ve been signed up less then a week and i will not be returning. Much fairer, honest sites to chose from.
Reply
Jeanette
25 September 2024
Comment from uk.trustpilot.com
Disappointing. Signed up, won a few bets, payouts fine. Then they started making me jump through hoops with verification. When I finally completed all the steps they kept adding, they informed me I would no longer be eligible for bonuses. What a waste of my time.
Disappointing. Signed up, won a few bets, payouts fine. Then they started making me jump through hoops with verification. When I finally completed all the steps they kept adding, they informed me I would no longer be eligible for bonuses. What a waste of my time.
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Scott Baines
20 November 2024
Comment from uk.trustpilot.com
No bonus paid after confirmed ID and deposit just 10 free games. Not working live chat just took money in less than hour. No service and absolute scam site. Reporting this site for sure as Spanish law provides protection against such sites. Criminals with a time limit as this kind of site will not survive. Reputation is everything and these have a fake rating as you can’t have just one or fives there has to be middle ground. They cheat lie and steal and they must be exposed for the Casino that they are. They are terrible and fake just don’t do it. Limited games and don’t fulfil their offer of 100% match with bonus. Awful go spend your money elsewhere.
No bonus paid after confirmed ID and deposit just 10 free games. Not working live chat just took money in less than hour. No service and absolute scam site. Reporting this site for sure as Spanish law provides protection against such sites. Criminals with a time limit as this kind of site will not survive. Reputation is everything and these have a fake rating as you can’t have just one or fives there has to be middle ground. They cheat lie and steal and they must be exposed for the Casino that they are. They are terrible and fake just don’t do it. Limited games and don’t fulfil their offer of 100% match with bonus. Awful go spend your money elsewhere.