Casumo Casino Review

Sign up for a account for the first time ever. Get a email welcoming me and instantly when log in says account paused for security reasons. Impossible to contact anyone and no replies to e-mails. Avoid at all costs.

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Customer support was very professional, kind and fast. Got all my problems solved in matter of minutes. Phoebe were really kind and helpful

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What a crap website I put three hundred pounds in it a load of bullsh**t website I get no bonus on a low stake I’m officially done with casino I should have learnt when they locked me out when I got a bonus and never let me played it and didn’t pay me my bonus or click what bonus I want bullsh**t

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I talked to Janni at Casumo customer service! Top and best service I have ever had so fare in my experiense 😀 10 out of 10

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Had a lovely chat today with Phoebe, she was extremely polite and really took the time to help with my missing bonus. Thank you so much for all your help, just shows that there are people that truly care about their customers and not just the money!

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1 Star is to much!!!I would never recommend registering here!!!🤬🤬🤬🤬​

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Great site to play on, bonuses that make things fun. They’ve always had something that I’d brag about to my friends, like when you could lock your withdrawals, seemed like everyone I knew had problems canceling withdrawals.

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You register with the your details. Then when you go to collect your winnings you have go verify who you are. What utter crap. Like most on line sites just another way off paying out.

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I’ve had issues in the past with connection issues as far as the live casinos go. I’ve recently been using the sportsbook. It’s pretty sharp and fair. Definitely some of the fastest withdrawals I have seen. I have to give credit where it’s due. This company is trying to supersede, lend them your business!

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I regularly play doghouse multi-hold low stakes and bonuses trigger quite often across all the other casinos this one £100 @ 60p spins not 1 win not 1 bonus triggered. you tell me these places are all regulated. I wouldn’t believe any of you thieving scamming gaming outfits with your over extended spin times so you can start a suck back program lesson learned all crooks

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This site isn’t good in any shape or form, they dangle a couple of small wins for you and once you are hooked you never get a decent drop again. The site is that bad I’ve self excluded. I don’t mind losing I’d just like a win every few hundred quid but no chance on here.

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Wow never been on a worse casino in my life 400 pound on 80p spins not a single bonus and every single gamble for the free spins lost. Shocking couldn’t ban myself quick enough

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Awesome casino and awsome customer service! great winnings!

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Super mega scam one of worst casino ever simply you can not withdrawl you fund ever

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If I could give this site a 0 star I would never ever gives a win and no bonus at all a complete waste of time so I would give this site a miss people

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100 shots and not even 1£ winthis casino is waste if time and money , everythink ALMOST in line… alwayd missing somethink , never more this shi.t

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All the time I’ve played on this site I haven’t triggered a bonus round spent £100’s on here avoid very poor site

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Useless,self excluded myself as it takes 25 years for somebody to reopen my account

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I would write 0 stars I got a bonus on 80p it locked me out and when I went back in it paid what I put in to get the bonus and didn’t give me the bonus when I spoke to customer service he is blaming me as he trying to say I choose to spend money and how my bonus lasted ten seconds more I was like no there is three different bonus you can choose from when it comes up and you get to choose I never choose none and it locked me out then his response was I choose to spend money I know gambling you loose but I will never trust this website again as fair and square I got my bonus and the guy in customer service live chat never even looked into what happened you live and you learn when websites don’t want to pay they rig the website I believe

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Seems that this website holds a lot of lag and just when you’re about to get something, like a bonus, it “lags”, not just that, you spend more than the times you win. Like I put £15 on and got between 8p and 25p about 7 times. I always bet lowest as it seems to help build money up. I definitely wouldn’t recommend. Worst site I’ve had a go on. Sorry.

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Came back to this site just for account to be paused for security reasonsWell no thanks I’ll take my money somewhere else.I already sent all my documents ages ago. So what was the need to pause it I’m fully verified.

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“I applied for funding three days ago, and with the assistance of Swiftlex Cloud, the funding request remains open. I am determined to put my money into it again if you’ve been scammed too… Please check for your funding back if you’ve been scammed too.”

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NEVER play here,if you want save your money!!!!👎👎👎👎👎👎👎…

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They are nothing but rippers and unsolicited!! I have been trying to make withdrawals for over the last 2 months and it was not possible until I reported to the anti crime agency ( Swiftlex. Cloud) and immediately with their support I was able to instantly make withdrawals.

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This site is worse than sky Vegas and that in its self says alot. No bonus round I went through 100s of spins nothing but a rip off spend your money elsewhere

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Closed my account a couple of years ago. They wouldn’t close it they just paused it. Asked to reopen it and they wanted 4 different things sent in. I understand the ID and proof of address but they also wanted my pay slip and..wait for it.. a photo of me holding my photo ID lol surprised they didn’t ask me to send a video of me dancing also. Very weird. Customer service rep was friendly and attentive on the live chat, not their fault the site has those daft rules.

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Avoid playing here. Worst of all casinos.Playing since last year never seen worse winning pay. I could understand if few people complains but this casinos got bunch of unhappy people.

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As per the last response they no exactly what happened and the lies they have fed me. I have reached out 4 days ago to the email below provided and had no response I will continue to post true posts until they deal with a priority ( there words on chat) which was raised 4 weeks ago. I’ll await there comments on here to tell me my concerns are noted and to contact them via email that they ignore . Don’t touch these lot

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Wow , I can see why previous fines have been given to the company, customer service is atrocious opened my account after previously closing with out me asking and when my complaint is questioned I’m told an email has been sent and it’s a priority full of s***

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The customer service is absolutely excellent especially one representative called Phoebe. Very courteous and helpful. Answered any queries I had regarding withdrawal. I won twice in the last few weeks and even with the public holidays it was in my bank account within a week, last one after the public holiday only two days. I love the customer service the ease of payment and withdrawal and the overall service A+++++++ in my books

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I have made multiple withdrawals previously And this time they won’t process my withdrawal because of a verification that I cannot do …they should not accept deposits if they cannot be paid out

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I am very satisfied with the customer experience i was provided with by Joanne who not only resolved my issue but also showed care and empathy. She resolved my issue in minutes and my withdrawal is being processed now. I have made maybe not 100 but dozens of withdrawals at Casumo without any issues regardless of the amount and i receivevthem almost instantly. I dont know why the overall score is not higher on this review site but from my personal exp at casumo for the last 2 years, it deserves a five star rating. Joanne as well as Miguel who handles accounts personally are fantastic.

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NEVER play here if you want safe your money!!! Gift less free spins bonus and all bonuses is small!!!.. i have Max Level and gift 5-11 free spins per 0.1-0.5eu for every full level play!!! I wish to casumo lost license in Ireland 2024!!!👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬

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Joanne ..There’s not much else to say, Joanne is a wonderful employee and should get a raise.

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Ria is the most friendliest warmest person I have ever spoken to! Hats off to you girl!

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Many many years ago used to be alright. I self excluded and after my time they didn’t wanted to reopen account again. I had to argue. Finally reopened but made my deposit limit 10£ monthly. What games you can play with that?, try few spins and wait for the next month to try play again?

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Another great chat with Sam! Always very supportive and super friendly.

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This is not a healthy casino for anyone to gamble. I am not happy with the amount that I lost here. To top it all, they have refused to process my withdrawal for many days now.Everything about this company is a whole lot of shady. I was lucky enough to be smart and divide the investment capital otherwise, I would have lost all = I split the money and invested half in SUNS Invest ment and gratefully, they have been true to their words with me because my withdrawals have been instant since I joined them. Meanwhile, I invested in both companies at the same time.So, If you care about your money and financial health, I will advise you to run far away from here with your capital.I have also just learned that many have also been unable to receive a refund as the site says. Many people have been blocked in the company chat for simply asking what’s happening. Eventually, they ignore you completely. Many have lost their betspeople should know that thieves here have a license for total and very brazen deception, everything is set up so that you don’t win anything and there’s nothing more to add, just don’t play here . PS.Burn in hell to all who are involved in this.

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One star to much-5 stars is fair. won £900 over one month ago they asked to verify witch I’ve done every document I send is wrong or not right live chat was a waste of time avoid at all costs just flush you’re money down the toilet it’s more fun.

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Casumo is pretending to be following all of the rules, especially when it comes to Ontario gamblers, as only certain games show, and they have links to Connex Ontario, etc. However, they are extremely lax in other areas when it comes to self-exclusion in order to benefit themselves.I self-excluded from Casumo in 2020. My records indicate it was supposed to be permanent. Casumo is stating 6 months. They very well may be correct. However, Casumo is being extremely shady when it comes to how they are NOT protecting those addicted to gambling.#1 – I did NOT give consent for Casumo to re-open my account when this term expired. However, after 6 months, they automatically re-opened my account.#2 – I did NOT give consent for Casumo to automatically resubscribe me to receiving marketing/emails. When they re-opened my account, they started sending me emails again, which was a trigger for me. I had forgotten all about Casumo until they started doing this.#3 – Once in 2020, I closed my account but did not self-exclude. They sent a questionnaire asking questions before they would re-open my account. Late on, after actually self-excluding, they go ahead and don’t send any emails with a questionnaire, re-open my account, and resubscribe me to emails! Ontario’s Regular, OLG, states on their website:Our regular, OLG, specifically states on their website: “During short breaks of 1 day to 3 months from OLG.ca, all communications and lottery subscriptions will be paused. For longer breaks, communications and subscriptions will be cancelled until the player opts back in to receive them.”Casumo doesn’t do this! Not only that, but in Ontario, you also need to send an email saying you want to be reinstated, and completed a brief online tutorial, and then wait 30 days. Again, Casumo doesn’t do even one of those things.I am again asking for my deposits back from November 30th only. I filed a complaint with the regulator, and will also be contacting OLG.

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Joanne has to be the most helpful and nicest person ever …

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Wanted to make a point also that that I have dealt with a few different customer service agents now and they have all helped me a lot. Every time I come on they are very positive and always have a good laugh with them. They never make me feel any kind of way about me cheekily asking for a bonus, even when I can’t get one. Merry Christmas guys!!

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I found myself getting really confused with navigating parts of the site, especially my funds, to my own fault.I rang the customer service and spoke to someone called Ryan. They were so helpful and patient. explained how to get to what I was looking for and even gave some helpful hints on how to navigate easier.They were so nice, even asked how my daughter was doing when I mentioned through the conversation that I had a daughter. Great customer service, especially to someone like myself who has problems with tech a lot

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Had to go onto live chat for some issues I had with my account. What a lovely experience I had! I had the pleasure of speaking with Charlie who helped with my query in a friendly and fast manner. I usually hate going on these chats when I need help but this was a positive experience all round! Well done Casumo!

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Great service from Charlie very knowledgeable and helpful

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Great conversation with Phoebe. Helped me navigate to my bonuses and even gave me tips on what TV shows to watch! Best human interaction than any other site!

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I have been a member for over a year, and have had a few minor wins, in the last month I have made two withdrawals both of these have not showed up in my account, it shouldn’t be that hard for them to find out where the money has gone. Do the right thing casumo. Look into it and fix it.

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Stay the hell away from this company cos I was on Gamstop had not updated my email and home address they still allowed me to have an account took 600 pound of me for no win there biggest money grabbing companies I have ever come across take all my money then close my account let’s see what British gambling commission has to say going lobby them none stop along with gaming minster until I get this company being aloud to advertise in UK want play by every rule keep my money by the time I’m finished it will cost you a hell of a lot more than that

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Gotta give a thumbs up love the games and yes yah win some yah lose some just like any other gambling site. But once your verified withdrawals are deposited back in within 3days. I’ve played on other sites but Casumo is one of my favourite sites.

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Zero stars . STAY AWAY…. Disgusting. You will get more enjoyment burning your money … Don’t waste it here

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