Copybet PLAYER REVIEWS(353)
Jamie
15 February 2024
Comment from uk.trustpilot.com
Any one reading this please please please do not join !!! Can’t place a bet can’t withdraw the original £10 !! Complete scam … no customer service and a baffling wallet/sports book/copybet account system ???? QPR should intervene lol !!!
Unknown Iphone
15 February 2024
Comment from uk.trustpilot.com
sites been down for about 19 hours now no word from them on their socials can’t cash out bets or use my bonuses which have a timer please stay away from this company and use another
Mazza B
15 February 2024
Comment from uk.trustpilot.com
Opened an account and got £50 of free bets. I've done everything properly; I was verified, and the one bet I placed I didn't even win, but I've now been locked out, and there's no way via website or app to get back in. So I've lost the other free bets. Totally Useless. And worst of all, you can't contact them. They can't be making any money.
Dan l
15 February 2024
Comment from uk.trustpilot.com
Deposited my 10 pound to receive 40 in free bets, nothing on the app would load, seemed abit dodgy tried to withdraw my money and it won’t let me, says it sent a confirmation code to activate my account even though it allowed me to Deposit. Surprise surprise no email came through.
Jim Bailey
13 February 2024
Comment from uk.trustpilot.com
Couldn't verify account. Pathetic company likely to be closed soon with ratings I'm seeing.
Aji
11 February 2024
Comment from uk.trustpilot.com
I deposited 600 pounds on Friday and won over 400 and my balance was slightly over 1000 and I was ready to bet on Saturday on Newbury race .I had 2 wins and my account wasn’t working all of a sudden.I tried looking for a direct number but no luck .Then sent message on live chat which wasn’t live it was talking to a robot.During this time I missed on 5 races and all of them won some great price and some bad price , never the less it was a win .I was so frustrated and disappointed.Then I got mail asking for bank card picture verification.What a time they chose to do this during racing time it’s very convenient.Don’t use this site they are only happy when you loose but when you win they are on to you .Avoid
Craig Wilby
10 February 2024
Comment from uk.trustpilot.com
This is the worst platform ive ever ever played on. Constantly logging you out. The App is no better. Seriously call it day CopyBet Shocking
Brian Connor
10 February 2024
Comment from uk.trustpilot.com
It's a complete waste of time, you can't get a bet on, then you can't get your money back.
Jordan
09 February 2024
Comment from uk.trustpilot.com
Deposited and played my £10 for the £50 bonuses! Won with my £10 bet and my winnings were in my account within 5 minutes! Don’t really understand the reviews really impressed!
Jimmy h
09 February 2024
Comment from uk.trustpilot.com
I expect to see bad reviews for betting companies but personally i had a great 1st experience. Better than most mainstream betting companies. Verified in 10 mins and got 2 free bets for this without deposit. I put 10 bet on horse and won 75. I withdrew 70 and it was literally in my bank in 5 mins. Up 60 and 7 free bets to go through.
Swanny
09 February 2024
Comment from uk.trustpilot.com
Please, Please don't use these cowboys I first try to deposit and that goes all well seems like they love taking deposits, anyways deposited £10 for free bets, put free bets on and ma.de £80. Try withdraw it and all i have is BALLACE CORRECTION - £80.I messaged them, well had to email took ages for them to respond. Anyways they said I broke T & C'S like how, it's just because they are a scam, and dont want to pay out, don't know how they are sponsoring a football team anyhow.They seriously need looking into, I might even take them to court because everyone is getting scammed. But my account gets locked and try withdraw the deposit amount. I ask them can I add new card and they withdraw to my bank card that doesn't even exist and they said go call your bank about it. Like who do you think you are. Something Is coming for you guys, trust me.
Mark
06 February 2024
Comment from uk.trustpilot.com
So now I am seeing all the reviews I am on the same boat.. this company are good to take the deposits quick enough. But when comes to withdraw disaster. Verify in the app click here it says. Click it sends ya back out of the app. Link in email ok try that sends me to the web address where U can only use a google or apple account. Mine was setup with a normal email address none of the 2. So now still no money out that I'm owed. Still can't use the app as it temporarily locked. It's an absolute joke shop this copybetNever seen worse
Malachy Liddy
05 February 2024
Comment from uk.trustpilot.com
Opened account yesterday won a few pounds did a withdrawal money was in my account this morning plus £50 free bets yea ha can’t understand all negative reviews
GF
05 February 2024
Comment from uk.trustpilot.com
Absolutely awful site, been waiting on a withdrawal of nearly £500 for over 2 months now. They try to grind you down by only replying with 1 email a day. Everything was fine until I tried to make a withdrawal, I had already made a previous withdrawal of £50 but when I tried to withdraw £450 my account was frozen. Absolute cowboys
Peter Kevo
04 February 2024
Comment from uk.trustpilot.com
Crap bot customer services and did not get free 50pd bets.
Steve
04 February 2024
Comment from uk.trustpilot.com
If the owners invests a lot of money to open a betting site, why not spend a little more to operate it properly. As it stands this site is atrocious, seemingly devised by accountants for accountants not punters. The user interface is terrible, not obvious which account and which wallet is in use. The odds given across all sports but particularly in horse racing are way below other bookies, best odds guarantee only on some races, race betting closes way before the race starts (bot controlled) , UK race cards often don’t even have prices just SP, the App doesn’t work, can’t even deposit money through it, just says transaction complete and can’t progress, difficult to find history data, withdrawals are difficult - see other posts.If changes aren’t made, CopyBet won’t be here in a few months. The people currently running it aren't up to the job. Remember Betbull, at least that had a good user interface. As a punter, there are no good reasons to bet here. What a waste.
Mr Usman Ali
04 February 2024
Comment from uk.trustpilot.com
Worst site ever , holding my money been over a week .sof which I provide my bank statement and invoices, not resolved my issue, still waiting for my withdrawal,
Sarfaraz Laheri
03 February 2024
Comment from uk.trustpilot.com
There are so many well know sites, please my advice is not to open this to gamble your money as your money will he stuck and very small amount of customer service.. I have won 2 bets and lost the 3rd one and I should have money left in my account of 370, now its showing -400, been trying to resolve the issue since 24 hours but just getting one email after 7 hours and still issue has not been sorted. This is so dead website
Danny
03 February 2024
Comment from uk.trustpilot.com
Withdrawal cancelled for no reason. Unable to make withdrawal onto card
Jill Ruszczak
01 February 2024
Comment from uk.trustpilot.com
As soon as you sign up you are unable to deposit/place a bet or basically navigate anything on the site until you verify using your ID (Driving Licence) and then a selfie. I did that, passed the verification and used the site for several days betting on the horse racing. Upon making my first withdrawal it asked me to verify my card which i was unable to do as i had lost my bank card that i deposited with and had requested to withdraw to my other bank card. They asked for bank statements showing the deposit’s to Copybet which i emailed over. I sent selfie after selfie holding and showing my card clearly that i would simply like the money withdrawing to. I get hardly any reply on email and if you do asking what is happening? They just say they appreciate your patience your case is being worked on and that they are at your disposal. I genuinely don’t think that a real person responds to your email and it takes at least a day to get that response i said above. It has been over a week now since i requested my withdrawal and nothing has materialised.. i would seriously not even think about using this site it is just shocking. There is no Live chat, no telephone number, the site logs you out of the app every single time you go off the app so even if you go off it for 1 second you then have to put your pin in over and over again to log back in. I am reporting them to the Gambling commission and will be taking legal action if my withdrawal isn’t met because this is literally theft. They want everything about your identity and you don’t even get your hard earner winnings off them when attempting a withdrawal! Honestly way way way clear of this site!
JJ
01 February 2024
Comment from uk.trustpilot.com
Aside from the issue I’m facing - which is that I had deposited 4 hours ago using ApplePay and the amount is stuck in the Wallet and I’m unable to transfer it to the Sportsbook nor even Withdraw it back to my bank account - the lack of Customer Services is just so so so frustrating I am regretting having registered with Copybet after only a few hours of setting up my account. There is no phone number to speak with someone, no Live Chat feature, only a chatbot that doesn’t go anywhere near answering my simple query). You can submit a case/issue complaint but this far no response to mine.
Pete Jones
01 February 2024
Comment from uk.trustpilot.com
Could not find anything positive.I would strongly suggest using one of the many well known and established brands instead of these.They have no concept of data privacy. Not sure they even understand GDPR rules and regulations!Will advise you they NEED a copy of your driving licence to verify you - this alone is fine as they have clearly outlined the purpose of wanting your private sensitive information. However, their check that their site says will take 2 minutes, took them an hour just to decline it with an email that said “reason:” but no reason was given. Obviously there is zero reason to decline if given its a valid, current, up to date and clear driving licence.I then read all the reviews here and decided it wasn’t worth doing business with them. So responded using their support email, withdrawing my consent for them to continue to hold my data, to erase the data from my driving license as well as the image they had of it. Advised to delete everything and cancel the account.The response? An hour later was to say “we are looking at the reason for rejection and re-reviewing it”… how hard was my request to understand. So I repeated my request only to several hours later get a reply saying they were “reviewing my request”.Others saying they ask for proof of income, payslips or anything such as this, I strongly suggest you do not provide it. Despite their replies, they absolutely do NOT have to ask for this. You aren’t borrowing money from them or entering into a financial agreement with them, therefore they do not have to check your financial status or anything of the sort.Long and short of it is, they are a joke of a company that you should avoid.
James
28 January 2024
Comment from uk.trustpilot.com
I can see why they’ve got all the bad reviews. Enticing customers with promotions to join then moving the goalposts and making it impossible to bet with them. Clueless company.
Ross Higginson
27 January 2024
Comment from uk.trustpilot.com
I’ve sent over all relevant paper work and had a withdrawl since that, all paper work including address and pay slips accepted, how ever I’ve been waiting on my 110 pounds withdrawl for 11 days now?
Panicos
24 January 2024
Comment from uk.trustpilot.com
Excellent customer service. Had a query and they resolved it within an hour. Very competitive odds for cricket betting and football/ American football. Also payouts very fast.
Sam Pickering
21 January 2024
Comment from uk.trustpilot.com
Avoid avoid avoid.Deceptive website that hardly works. Deposited £10 and didn't show up until hours after the match finished I wanted to bet on. Placed the bet on another game at over 1.5 odds, just to get the £40 in free bets. Never got the free bets. Contacted support and they said I placed it on a match that wasn't eligible. (It was league 1 football). They then proceeded to show me small print from the Terms and Conditions and refused to honour the deal. Extremely rude "customer service" that are only there to deflect.Actually placing a bet is extremely painful. The odds are shockingly low. The website is slow and unresponsive.The advertising is deceptive and surely illegal. The website is coded full of dark patterns and lies. Doubt this website will be around long.
Cheggers
20 January 2024
Comment from uk.trustpilot.com
Pretty much a similar experience to other users unable to verify the account even though they were very happy to take a deposit from the same debit cardVery poor and will close my account once I have managed to unlock a withdrawal!
Mark Holland
19 January 2024
Comment from uk.trustpilot.com
Used Apple Pay to deposit can’t use Apple Pay to withdraw. Can’t delete the card I previously used to deposit. Used a new card to deposit and can’t withdraw to it. No number or live chat to take with customer service.Avoid like the plague
Tom
18 January 2024
Comment from uk.trustpilot.com
Have placed several bets over the past few weeks and have made a few deposits and withdrawals. Tried to make a withdrawal for just under £300 where I have been asked to provide a photo of my card and a bank statement. Both have been submitted but no response from CopyBet to unlock my account or confirm my withdrawal. Account was already fully verified and previous withdrawals were received. No telephone number to contact them
Dusan Tancos
17 January 2024
Comment from uk.trustpilot.com
This web are proper scamer i make my 1th withdrawal was fine 2 withdrawal the dont replay to email or any messages. And money just desiring no on my card no even on copy bet account is a joke never use this a f****** company
Karl Bradford
17 January 2024
Comment from uk.trustpilot.com
They owe me £50 had a few bets and then he won’t pay up asking for a document evidence payslips bank statements I have tried sending it to them but they don’t wanna know just rip me off of £50 Bad Company
Billy McKenna
16 January 2024
Comment from uk.trustpilot.com
Useless company. Just like all the other reviews, once you win a couple of bets they ask for evidence of where the money comes from but still accept deposits. You send them the evidence and you get automatic replies asking you to rate the service when they don’t fix anything! Wish I’d of read the reviews before signing up to these.
James P
16 January 2024
Comment from uk.trustpilot.com
Have a serious responsible gambling complaint but their email address doesn't work (doesn't seem to receive emails) and they're completely unresponsive on the ticketing system.Main site is fine, albeit slightly confusing.
customer paul child
16 January 2024
Comment from uk.trustpilot.com
I had 6 folds and a 7 fold and was told if 1 loses my whole bet was down , my bet had 5 winners and a void ,so therefore I had winnings , but not with coppy bet they say it is a loser even after 7 requests that they look at incorrect settlement
Ian P
14 January 2024
Comment from uk.trustpilot.com
Ok site. Ok set up. Never had issue with withdrawals. Only thing that let’s site down is they limit your bet. Max bet is between £10-£15. They don’t let you win much more than £60.
Chris
12 January 2024
Comment from uk.trustpilot.com
They don’t actually give you the £40 in free bets. No live chat and they don’t answer by email. Stay away!
Pete b
11 January 2024
Comment from uk.trustpilot.com
asked to provide wageslips or proof of income as per new checks. Have responded that I am not happy to provide them as these have private and sensitive information on and so advised am happy for account to be closed. Both myself and copybet will be superfine. Response from copybet was 'we are unable to action my request until wage slips or other proof of income has been provided. Nice work copybet..ahhh. I have replied asking for that person to just run it by somebody else. And for the record, I think it's a good idea and more checks are needed..I just have the right to say no thanks and close and leave it there. I don't expect to have to send wage slips to get an account closed. No biggy, accounts dead to me now anyway.. and SHAY GIVEN is front man for this, infact the email asking for proof of income comes from him..or rather is the name asking . Couldn't make it up.
Adam Perry
11 January 2024
Comment from uk.trustpilot.com
After winning a large amount of money on Dec 26th CopyBet put a block on my account not letting me withdraw. I have provided all the details they have asked with no joy. They are ignoring all emails sent so now a claim has been logged with IBAS. A terrible betting firm please don’t get tempted by any offers and stay away.
Al
09 January 2024
Comment from uk.trustpilot.com
All the signals were there but I should have known better. You put money through sites like this and when you need instant help, its not there...and that can cost. There's no live chat (that I could find anyway) and no telephone contact (again, that I could find). In this day and age, what betting site doesnt have an easy way for its customers to make contact...lesson learnt. Plenty of alternatives out there.
Oli
08 January 2024
Comment from uk.trustpilot.com
This app is corrupt and awful do not download this app needs taken down I want my payout I wish I never used this app. Poorly made, poor management, poor everything
Leigh B
08 January 2024
Comment from uk.trustpilot.com
Absolutely disgraceful service. I registered in late nov / early dec 2023.I have placed bets and withdrew money with no problem.I won a bet yesterday and now they are asking for card verification? One card on my account is no longer active and their site will only let me verify one. I’ve messaged via email and instagram and have been ignored. I am only wanting to remove the two cards that it wont let me verify, so I can use my account. As no one has responded I can’t withdraw and the free bet they gave me is invalid.Very amateur company / website I will be requesting funds held in my account to be released to my bank account and will then be closing my account.
angryhighlander
08 January 2024
Comment from uk.trustpilot.com
Something not right going on here.They settled a bet incorrectly.Was clearly a winner and I have all the evidence to back it up.They do not reply with 24 hours as they say and are virtually impossible to get a hold off.Their twitter page can talk all day but you can't get a reply off them or the chat function on the account.Yes I am full verified too as I notice they like to reply saying your account is not verified to take the head off themselves on these reviews.They tried to say there was no var review in the girona vs atletico Madrid(4-3) game even though the rectangle was given twice to reverse decisions.Anyone can Google or search on social media what happened as var was trending because that game had so many incidents.I think the tactic here is they want to hold out and frustrate you so you can give a reply that they can just ban your account for so they don't have to pay you, your money.They say they will give you a decision within one business day but they don't.I did see they replied on this today but they can't reply to open cases. A joke.They don't seem to admit any fault going by this and social media so just waiting for a smart reply lol
kevin witter
05 January 2024
Comment from uk.trustpilot.com
Pretty good experience actually since opening a few months ago. Biggest issues are as follows,No live chat No phone numberEmail help onlyPhone app nowhere near as good as their site is as the app is very glitchy.Lots of markets on the footie but not so many on sports such as darts, cricket and snooker.Bet settlement can be wrong from time to time so have to email them accordingly.Strengths are as followsInsta withdrawals back to debit cardSwift resolution of emailed queries.Swift id verification.Best odds guaranteed on horses.Lots of footie markets.Lots of nfl markets.Friendly helpful support staff by email.Free fiver bet each week.So far so 6.5/10
K.Choudhury
03 January 2024
Comment from uk.trustpilot.com
These morons think they are clever refusing my subject access request. I will now inform the information commissioners office. They will of course get my data from them
Mick
03 January 2024
Comment from uk.trustpilot.com
Opened account with 4 free bet offer not received the free bets have emailed twice no response.Avoid!!!
Ben Ramsdale
01 January 2024
Comment from uk.trustpilot.com
Some bad reviews but can only speak from my own experience. Winnings were paid out quickly and was in my account within a couple of hours. No complaints
HypnoBeePeeDee
01 January 2024
Comment from uk.trustpilot.com
Easily the worst Bookmakers I’ve discovered to date. There so call fast UI is incredibly frustrating to use, often thrown errors - not placing bets as it should. Very slow responses from Support, unclear “Free Bet Offer Terms”. Lacks many notable features that come as standard elsewhere. Avoid.
DBS
30 December 2023
Comment from uk.trustpilot.com
I don’t want to make a detailed review anymore because my experience was exactly the same as the others. To be honest, before I joined Copybet I checked Trustpilot review and I have read countless negative review about their experiences in regards to using this online gambling app. However, despite this I said I want to try hoping that I will have different positive experience but I was dead wrong. I experienced the same as then others. Poor customer service, poor platform performance and the worst of all is that the app shut you down in the middle playing asking for requirements that could have been requested and completed prior to registration or signing up. Very suspicious I felt because first, they would ask for your identity such as driving license then let you deposit and play. Second, suspend your account in the heat of betting asking for proof of banking which I already used for depositing. Then in the middle of playing and betting which I am losing more than £1300 and want to win back my losses my account was again suspended for no apparent reason. The only thing I saw was check email then when I clicked the link they were asking proof of income i.e., payslips for the last 3months which I all provided. But the funny thing was they let me deposited £50 before suspending my account. I was so so frustrated because I was about to put a bet for £50 with the 6/1 which in the end it won but miss that opportunity. It took me more than a week to wait for them to review my documents. I missed some Christmas matches which I was waiting and some of my choices actually won. It’s a real shame - very disappointing!Now I am wondering about the next ‘trick’ they have in store to suddenly suspend your account. Are they gonna ask me next time for my ‘Tax Return’ or P60 just to have that reason to suspend account in the middle of playing? I said nit anymore I am not giving them that chance anymore because I self-excluded myself for 5 years. If only there is self-exclusion forever I would do so or closing account permanently but there is no option at all. The most annoying thing of all was that when they reactivated my account, they put a limit of £50 monthly that I can spend for betting. My goodness Copybet my losses is estimated more that £20k already but not any online gambling site put £50 limit in my account. What are you playing at? I could lose another £10k or win who knows but not with copybet anymore.Well anyway I ended now with somehow detailed review about my frustrating experience with copybet. To the others who might be thinking of signing up. I will not stop you or encourage you not to try copybet but my piece of advice is ‘think twice before you do’ or if you want to feel free and happy online betting, you better not join at all or you gonna end up the same as others. Positive experience: quick withdrawals and deposits Negative: app is lagging and controlling the amount of betting.
Vern
29 December 2023
Comment from uk.trustpilot.com
I have £1100 in my sports book and withdrew £210 at 12 o clock today, it’s 10pm at night still pending and won’t let me withdraw another £1000 I wanted to take out. I’ve tried wagering on the arsenal game out of my sports book funds and it now says insufficient funds, and to deposit even though I have £1100 in there. After reading reviews I am very worried
Robert Reeves
15 February 2024
Comment from uk.trustpilot.com
The site is terrible, there are daily issues which make it unusable. Shay Given must be really embarrassed.
The site is terrible, there are daily issues which make it unusable. Shay Given must be really embarrassed.