Copybet PLAYER REVIEWS(353)
Nathan King
27 December 2023
Comment from uk.trustpilot.com
Seems I have the same issue as most people on here! Went to withdraw £300 and now my account is restricted I’ve sent relevant documents but nothings changed. Also no reply to my emails and no phone number to contact them
Dhruv Rawla
26 December 2023
Comment from uk.trustpilot.com
Not letting me withdraw funds. Access to account partially limited. Won’t let me use a new card to deposit. Won’t reply to my emails about verification issues.
thomas leary
26 December 2023
Comment from uk.trustpilot.com
I’ve downloaded the app. The first few days as I was depositing no problems. Last few days, I can’t login. It just comes on screen that I’m not connected to the internet. Every other betting site I use is perfect?
R
24 December 2023
Comment from uk.trustpilot.com
Please please please take notice of the negative comments on here , they are bang on , I think this company is borderline corrupt , I won on two horses and withdrew half the amount followed by the other half , both equal amounts , one has landed in my bank the other has completely disappeared , they have advised it has been sent to my bank (big mistake) as now Nat West fraud department are involved as it has been 2 weeks , I have found absolutely countless members with EXACTLY the same experience , I think this is some kind of tactic by the company , how can one withdrawal hit my bank within an hour and the other vanish for over two weeks , they are going to land in hot water with this kind of tactic My bank has also advised me to contact the regulator and commission and close my account , Nat West are also concerned about the way money was deposited , apparently it’s an ‘unusual’ electronic pathway , whatever that means
Paul
23 December 2023
Comment from uk.trustpilot.com
Waste of time Company. I have dozens of accounts with other betting companiesThese clowns couldn't verify my account
Daniel
23 December 2023
Comment from uk.trustpilot.com
Please stay clear of this bogus company, I won money off a small deposit and now they are restricting my bets and refusing to answer my questions!!! Please don't go near this company
Philip Knight
22 December 2023
Comment from uk.trustpilot.com
customer service absolute garbage. A one star is far too generous.
Julian Howells
22 December 2023
Comment from uk.trustpilot.com
NewbieI’m new to the siteSeems honestDeposits and withdrawals are fineI had a query about a missing withdrawal which was answered quickly and politely The withdrawal process is confusing as you may end up transferring funds to “wallet”Positives UK races are BOGYou won’t lose much as bets are heavily restrictedFree bets honoured with no nonsense Nice stats graphYou can copy someone else’s bet— I haven’t bothered with that option. NegativesBets are often refusedThere is no message to tell you thisIf you place £20 on a horse it may well be rejected. I get accepted around £5 markA message sometimes appears “bet not placed-insufficient funds”Double check. The bet usually has been accepted Betting in running. Avoid this market. If you bet at a price they will happily match you at a new market price. You place a bet at 6/4 and they may well match you at 1/5 with no opportunity to decline it. No forecast or Tricast marketDouble check all your bets to see if they have been placed
Elion Kukli
21 December 2023
Comment from uk.trustpilot.com
Suddenly your hard working money is not your money! Payslips were provided promptly and it took 2 days and 30 emails for this people to release my money. Restricted my account in the middle a fantastic bet which I was going to cash out. Lost over £150 because they logged me out. What a nightmare it has been. When you verify payslips you do it in 5 minutes and leave the person alone. When I was asked for tax return I totally flipped. This guys are crazy. Zero costumer service. GerrrrrrrrThat's how I feel. It is the most horrible betting experience of my life.I wish there was o Zero star. They truly deserve it.
Shayne Smoothy
20 December 2023
Comment from uk.trustpilot.com
I have seen some bat betting sites, but this takes the biscuit and some!! Doesn’t let you place bets. Tells you you need to deposit and yet you clearly have funds in your accountNot had problems with deposits or withdrawals but twice today I have tried placing bets on a 25/1 and a 40/1 horse and the site wouldn’t let me. Just so happens they both won. So not happy. To counter that , tried to place bets that lost. But surely that’s my prerogative?I would recommend staying away from this site.
Mark Wilkinson
20 December 2023
Comment from uk.trustpilot.com
Please please please don’t open an account with these crooks. They obviously have no funds to pay out winning bets. They owe me £50 and are refusing to pay until I send them my bank statements. My account also got restricted so the the most money that I could win was less than £100. I will now be contacting IBAS, the companies that they sponsor and the sites that advertise this corrupt gambling site.
Joseph Thomas
20 December 2023
Comment from uk.trustpilot.com
I am unable to make a deposit because Copybet refuses to verify my account. They say its not possible to verify my account when it obviously is. For some reason they are refusing to verify my account and are not letting me use there service. This is the last email i sent them.SEND TO MANAGEMENTI am unable to deposit because Copybet staff refuses to verify my account. I have all the right documents and Copybet staff responded to me saying it is not possible to verify my account and no more documents are needed. This response is unacceptable because it clearly is possible to verify my identity because I have a passport and recent bank statement. It is 100% possible and simple to verify my account but for some reason the staff I have emailed do not want to verify my identity and therefore I can’t make a deposit. What is going on? Why is Copybet refusing to verify my account? It doesn’t make any sense.
customer
20 December 2023
Comment from uk.trustpilot.com
Dear Copybet Thank you very much helping me resolve my issue I will be leaving a full and positive review on trust pilot. I can't thank you enough and all staff involved very much appreciated. If anyone is thinking of joining Copy bet do so the staff are very helpful and the customer service is second to none.Best wishes Gary
Christopher Scott
19 December 2023
Comment from uk.trustpilot.com
Holding on to £400 of my winnings despite me already being verified - have tried using their online verification about 10 times sending photos of bank cards buy they keep rejecting.Will remove my review once paid out.
Richard Waring
19 December 2023
Comment from uk.trustpilot.com
Wow what a company opened an account verified with driving licence deposited 210 pounds and then I won 398 and now I can't get it no matter what I send they will not let me withdraw it and blocked my account not respond to emails now only opened 1 day beware people this company is worst betting company ever
charles mokiwa
18 December 2023
Comment from uk.trustpilot.com
Stay well AWAYYYYYYYYYYYYI was asked for proof of funds,suplied almost 9 payslipsNot enough now they want Tax returns😂😂😂I have asked them to close my account and refund £150 which i have just depositedThey say they have to complete checks first😂😂You lot are bunch of jockers
Daniel kirk
18 December 2023
Comment from uk.trustpilot.com
As soon and I won some money they asked for bank statements. They have never verified my account since and will not respond to emails. My account is locked with over £500 in it and I cannot withdraw
Jon
16 December 2023
Comment from uk.trustpilot.com
CopyBet is a scam. Can’t transfer my winning bet out. After they blocked me from placing a bet and withdrawal. They asked me to submit 3 months payslips. Which I have sent it to them, No money was credited back to my account. Including my £200 that wasn’t placed on any bet. The got my £346 with them. I told them I will commit a suicide if I don’t get my money ASAP. They thought am joking. Dubious company.
K.Choudhury
12 December 2023
Comment from uk.trustpilot.com
The most corrupted betting site I have yet witnessed. Closed my account due to me winning. Stay away people. Let's see how long these scumbags last before they surrender their licence like most? I have asked for a subject access request. I will then forward this information on to Debbie Carter at the gambling commission.
Kevin
12 December 2023
Comment from uk.trustpilot.com
Today I open copybet and they have limited my account to the point I can no longer place a bet.Apparently I violated the terms & conditions which is ridiculous.How can I violate the terms & conditions by having a bet !?They owe me nothing I owe them nothing so I've opted to uninstall the app and block them from contacting me ever again.Kevin S
Mr Stephen Bradley
11 December 2023
Comment from uk.trustpilot.com
partially limited my account and cant withdraw funds until i send in documents i sent all in what they asked for and still cant withdraw funds they have £730 of my money and i cant get it this is a joke of a company avoid at all costs
JJ Yacobs
03 December 2023
Comment from uk.trustpilot.com
Hi really clunky & even when you change settings like from fractions to decimals the website doesn't even process this!! Honestly so bad I just had to come and warn people! I see a lot of people have similar experiences. Doubt this will last long with all the quality competition out there
Simon bradley
30 November 2023
Comment from uk.trustpilot.com
The site is sluggish. Had a £30 bet which placed and returned £22.50 which I haven’t recieved. They said it’s been authorised but am still waiting after 5 working days. Time consuming and now they want a bank statement in PDF format. Stressful and there are other betting companies I would trust so much more.
Usam
30 November 2023
Comment from uk.trustpilot.com
This is by far the worst experience I have ever had with a betting site. It’s a complete SCAM!!!!!! PLEASE AVOID AT ALL COSTS!!!They have requested so many documents from me it’s actually concerning. After sending payslips and also my bank statements they still had the audacity to request my tax return letter and even a pension statement. They are now refusing to respond to my emails and have suspended my account and are refusing withdrawals.I was speaking to Eddy and Arya from the customer support team who literally only respond when they feel like it. I can’t believe Shay Givens is actually the Brand Ambassador for them. If he had any idea how much of a scam this business is he would run the other way.The only thing left for me to do now is start looking into complaints to the gambling commission and also IBAS. Because it makes no sense how it’s legal for them to hold onto customers money and not allow customers to withdraw their funds, even after you provide substantial amounts of proof to show source of funds.**PLEASE PLEASE PLEASE AVOID OPENING AN ACCOUNT WITH THEM AND SAVE YOURSELF TIME AND MONEY AND HASSLE!!!!!!!!!!**PS - JUST READ ALL THE REVIEWS ABOUT COPYBET AND YOU WILL SEE FOR YOURSELF!!!!
Steve May
29 November 2023
Comment from uk.trustpilot.com
The lack of transparency with this company is concerning ! Verification completed & Withdrawl of £500 request made Friday 24thThey then ask for proof of funds I sent what I consider to be proof of income but with the caveat that if this was NOT acceptable they should still process my Withdrawl request ————- these are 2 entirely separate issues but so far they have not processed the Withdrawl & here we are 4 days later You can’t speak to anyone or even chat , you are dealing with faceless people who only do a 5 day week ( isn’t sport a 7 day activity?) 100% one of the most disappointing betting sites I’ve had to deal with Don’t even mention if you ask for £50 on a 10/1 shot and the app tells you no , you can only have 22pence!!!!!!! Ha ha ha ha it would be hilarious if it wasn’t sadly true
PM
28 November 2023
Comment from uk.trustpilot.com
Currently a three star review. Experience had been fine until making an Apple Pay deposit and now trying to withdraw…It seems that customer service are unable to comprehend the principle of Apple Pay and that fundamentally the funds come from the same source as the verified card on my account.Currently being asked to provide photos of the front and back of a virtual card that doesn’t have a physical front or back. 39 hours since withdrawal request - we continue….
Nicola
28 November 2023
Comment from uk.trustpilot.com
Wish I’d read these before ever bothering to open an account. Save yourself time, money and hassle (seriously, the UX of their website is turtle terrible, not to mention the app). And after you’ve eventually managed to place bets, they will simply say you’ve violated rules to avoid paying out.Their customer service is atrocious and not worth your time trying to speak to as they are not interested in resolving your issue. Upon quoting their own T&Cs to them they simply responded saying ‘the decision is final’.Avoid, avoid, avoid.
Colin Gallagher
22 November 2023
Comment from uk.trustpilot.com
Dreadful customer service, tried to withdraw on Friday and its now Wednesday, withdrawal is £110. Sent various emails to "Arya" who for some reason will not help meI have sent all verification etc and again left in limbo with no one replying I have contacted QPR and Shay Givens representatives as they are "partners" and "brand ambassadors" I just want my withdrawal, but to have to do all this is crazy
Thomas
22 November 2023
Comment from uk.trustpilot.com
Do not waste your time here was going to open an account has all the correct verification details and they said they couldn't open it what a shambles of a company
jamie gent
20 November 2023
Comment from uk.trustpilot.com
3rd time here. After going on 6 business days from my withdraw, still haven’t received my money or an explanation to why they taking money from my bank. Contact will be made with IBAS. It’s quite clearly this issue is happening to multiple people with this bookie. Avoid using it, not worth the hassle. SCAM
Mr Thompson
20 November 2023
Comment from uk.trustpilot.com
First of all I want anybody thinking of joining copybet to reconsider... Copybet has no chat forum..The customer service is only available mon-fri9am - 6pm. By email only......If you are lucky enough to win, you will experience stressful delays in receiving your withdrawal...if in fact you are lucky enough to receive your withdrawal.. Let me explain.... On Saturday November 18th I requested a withdrawal of £1271.16p... I had not received it on Sunday November 19th....so I deposited to place a bet.. I wonAnd requested a withdrawal of £192.37p on the same day, I was blocked making this withdrawal, it turns out you cannot make a withdrawal when one is in operation... It is now Monday November 20th.. I did not deposit any more money this day, I was told I must verify myself before my Saturday withdrawal can be dealt with.. I have sent all the verification they asked for, .......I am writing this review at 6.30pm on Monday 20th November....I have not yet received my £1217.16p withdrawal from sat 18th November ....the money I wanted to withdraw on Sunday 19th November £192.37p is still there blocked from withdrawal... I have no idea what is going to happen..With a lot going on at present about safe gambling, I think they should be reviewing bookmakers and not the people who place the bets.....with my £192.37p in their satchels it means I am encouraged to use that money until I have none, but I still want that balance withdrawn and returned to my bank..And regards to my £1217.16p now missing for three days , maybe it will only be returned when I write to the gambling commission..Anybody thinking of using Copybet must be mad..... THINK CAREFULLY BEFORE YOU DO
Say Nada
19 November 2023
Comment from uk.trustpilot.com
I had to leave a review on this, never done one before but it's really p*ssed me off what copybet has done. To replace my free bet with £5 of my own money is outrageous. Every Saturday you have the bet 5 get 5 offer. I opted in placed my £5 bet at 15.19 pm then I received a message around 11pm after my bet was settled saying you have free £5 bet to use. I even remember it saying it's valid for 7 days. I then placed my free £5 bet at 00.57. I had £10 in my account left. How have I checked my account today and £5 is missing. And the free bet has been replaced with £5 of my own money. And on my account the bet 5 get 5 offer is active. It shouldn't be active I already received it and placed it last night. It's like your system has reset all free bets. You can't be doing this to customers. It's only £5 but it's the principle, you've basically scammed me for £5 it's not acceptable I've never experienced this in over 10 years of online betting.
Quinn Casek
17 November 2023
Comment from uk.trustpilot.com
This is by far the worst betting site on the internet, it is very difficult to navigate, when you finally deposit and are able to transfer the money to the sportsbook, they won't allow you to spend more than 11 pence. Then trying to withdraw your deposit you need a degree to figure it out, and then once done they make you wait for an eternity to process what is actually your money and not actual winnings.
jamie gent
16 November 2023
Comment from uk.trustpilot.com
After my first terrible experience I’ve now noticed that I still haven’t received my final withdraw and that they’re taking money from my bank. Anyone who lets know that £1.50 isn’t a deposit that bookies accept. They’ve starting with low amounts and now this morning they taking £8.50 which isn’t a lot of money but it’s concerning that a betting app is capable of doing this. Check your banks from you used this application to make sure you aren’t experiencing the same. Please avoid this place at all costs, scam and terrible agency all round.
Lennon Greggains
16 November 2023
Comment from uk.trustpilot.com
Signed up using the welcome bonus - bet £10 and receive £40 in free bets. I have now deposited and bet £30 and it still says I need to bet to receive the bonus. Terrible site, don’t bother
Robin Finney
15 November 2023
Comment from uk.trustpilot.com
opened an account with Copybet on 14th Nov and deposited and they even sent me winnings back to my card. On day 2 i am waiting for £532 only to be asked for front and back on the card (which they have already paid to twice!) I have provided the best copies available but still not good enough. They numbers are perfectly legible but still they wont accept. I now have no phone contact information and just keep getting the same response that card verification failed.I would AVOID this company for any of those needing to bet off the grid of the mainstream bookmakers as it seems that it could be a con. There is no easy help option and if you win, then they seem to make it very very difficult to get your money if you get it at all.AVOID AVOID. There are worryingly too many negative reviews about Copybet
Be Nice
14 November 2023
Comment from uk.trustpilot.com
Hey, hope everyone is good xNot sure why there are so many negative comments.. I have literary had a very good experience using the app..Withdrawals are made within two business days according to the app/website, mine was done in 1 and a half.. some people complaining about copybet asking for extra verification, come on - it’s nothing new, it’s done literary everywhere. Customer support did they job very quickly.. On top of that it has a very good odds comparing to others.. The idea of copying others, following others and also be followed - is pretty decent too, but could have been done a little bit better.. I believe it needs a little upgrade or smth.. The only problem I had was app freezing in the beginning, but it’s all good now.. all in all a very good experience X
jamie gent
13 November 2023
Comment from uk.trustpilot.com
Horrible app and website.. so slow, takes so long for simple bets to settle. Stay away from this company, all the reviews you’re reading in the bad side are on point. Terrible experience defo won’t be back.
Conor Croskery
13 November 2023
Comment from uk.trustpilot.com
opened my account 2 weeks ago made various deposits and 2 withdrawals no issue , tried to make a withdrawal today only to receive a message they require a bank statement , bank statement sent and no response since
Alex
12 November 2023
Comment from uk.trustpilot.com
Absolutely fed up with this betting site. Have been waiting over a week for my withdrawal as it was pending for so long. It later bounced back and I requested if i could use another method to withdraw since my bank didn’t accept it. I have been left on hold for God knows how long now and it’s so stupid as their email is their only contact line. Luckily for me they messed with the wrong person this time. My lovely wife works at IBAS and we are going ahead to fully prosecute this case. Gamblers beware of this site
fennyl
12 November 2023
Comment from uk.trustpilot.com
So basically i have been with them for almost 2 to 3 weeks...nit an issue until now. Yesterday they had asked me for my source of funds which i provided. But noone contacts or replies properly as to what is happening. I have my money in the account too. Poor communication! Feels like theres only 2 ppl working for them, EDDY AND ARYA. With so many bad reviews i doubt many people will be using thia site further. Definetely need to inprove rheir communication!
Matthew Draper
10 November 2023
Comment from uk.trustpilot.com
I have verified my bank card but I’m currently in the process of emailing somebody from your team and I’m getting no where with this matter I have £410 in my account that I can’t get on as it’s not letting me get onto my account now What is going on ?????
Ryan Woolford
09 November 2023
Comment from uk.trustpilot.com
Absolutely shocking experience , slow withdrawals and even slower process off account verification not impressed and won’t be using them again still waiting on my withdrawal I have sent everything you have asked for and still no money really bad company
Mihai Iorgulescu
06 November 2023
Comment from uk.trustpilot.com
I made few withdrawals with no problems.My details were fully verified. I've received an email to verify a bank card that doesn't belong to me and my current withdrawal and account is suspended.P.S. problem solved but stressed enough.
Panagiotis
06 November 2023
Comment from uk.trustpilot.com
I am not suprise why they have only bad reviews. I cash out Wednesday morning the massive amount of £35.62 after 5 days still i haven’t receive my money, they sent me message in my phone and email that the withdraw was successful. I sent them emails the last 5 days and asking for my money but they were keep on asking me about payslips, tax return annual and p60. Seriously guys? For £35.62 you want me to send all my paperwork? If I win £1.000 what you will ask? My type of blood and what clothes size I wear? But i already sent ID, proof of address, driving license, bank statements. Avoid this website, they don’t have phone line ( this is illegal ) they never reply emails in weekends, and when you want to cash out even if you already verified your account they will start to ask for more thanks like annual tax return, even contract from your job. Let’s see when I will receive the massive amount of £35.62!
Dave
04 November 2023
Comment from uk.trustpilot.com
I’ve got to say I disagree with the other reviews, I set up an account yesterday and withdrew today and money was with me within a couple of hours. Site maybe isn’t as good as bet365 but that’s to be expected given 365’s turnover and the free bets with copy bet are better than most places.Top service guys, thanks 👍
Karlo
04 November 2023
Comment from uk.trustpilot.com
I have never seen a faster cash out in my life.The money were transferred in my bank account seconds after the withdrawal.Yes,they have a few layers of security before making a money transaction but the again it’s for your security.Many sports and other activities with endless betting options.The only reason I give 4 stars it’s because the app is significantly slow and it is lagging.I hope they work on that on the future!
Cammy Lindsay
02 November 2023
Comment from uk.trustpilot.com
Don't use this terrible scam site,when your football coupons are winning they won't offer you a cash out until one of your teams go behind,it's absolutely scandalous and should be illegal,DO NOT USE this site it is rubbish use bet365 instead most reliable always offer cashouts from kick off to full time.
Micky Dodds
31 October 2023
Comment from uk.trustpilot.com
Finally left and closed the account, they are absolutely inept, they will reply to your emails confirming they have noted it and added the information to the file but never do anything about anything and everything. Virtually every bet I place they wanted me to reduce my stake, I want to bet £10.00 they said I could only bet £3.10, how ridiculous for a bookmaker. I asked several times if they did standard bets, ie Yankee, Lucky 15 etc, they never once answered that question. I eventually just had enough, I was astonished when I looked at their rating on Trust Pilot, it was less than 2% and that tells you everything. I’m nearly 66 years of age, I’ve had a flutter all of my life, I have never come across anything like this crowd, I laugh because it’s absolutely bizarre. In fairness they did nothing wrong to me, the free bets were great, but they so badly let themselves down with their terrible website, useless app, no tv or audio coverage, hopeless customer care etc etc etc and I just could not imagine any regular punter enjoying their service, hence the 2% rating. #dinosaurs.
Kingston36
29 December 2023
Comment from uk.trustpilot.com
Joined and was promoted with a offer for bet 10 get 40 in free bets, I placed my bet and it won, my accpunt was then locked and had to show proof of address, card, bank statements and took 4 days, once access to the account my offer had been revoked and was told decision is final. I have withdrawn mu funds luckily but this firm clearly are trying to make a profit from just deposit and closure. Scam
Joined and was promoted with a offer for bet 10 get 40 in free bets, I placed my bet and it won, my accpunt was then locked and had to show proof of address, card, bank statements and took 4 days, once access to the account my offer had been revoked and was told decision is final. I have withdrawn mu funds luckily but this firm clearly are trying to make a profit from just deposit and closure. Scam