Copybet PLAYER REVIEWS(353)
Chris Leavey
31 October 2023
Comment from uk.trustpilot.com
Slow company. Impossible to get a payout (takes days and then asked for details ) Still no money. Can’t do another withdrawal if you already have one . This is to enable you to regamble . Surely this isn’t allowed with the gambling commission . So have sent them screen shots to investigate
An
31 October 2023
Comment from uk.trustpilot.com
Made 3 withdrawals, received one two did not arrive. When I queried this they came up with all sorts of rubbish reasons, including that they HAD paid me and it was my bank's fault. Issue now with IBAS to try to return my money. BEWARE of these guys....Plus dreadful website and awful customer service.
benn hainsworth
30 October 2023
Comment from uk.trustpilot.com
, I currently have two thousand pounds in my online betting account that I've won and they are asking to prove card , which I did , now they are wanting bank statements that I sent , then that wasn't good enough now they want wage slips , I sent them , now they are saying my full name isn't on my pay slip , I don't know what else to do , it seems like they are making any possible excuse not to pay me , they take so long to reply to emails this is getting beyond ridiculous AVOID
Darren
29 October 2023
Comment from uk.trustpilot.com
Slow lethargic app, absolute cr+p, avoid really not worth bothering with copybet should be renamed sloppybet
Kaz
28 October 2023
Comment from uk.trustpilot.com
One of the worst companies/abominations to come out of this green planet, they do not let you withdraw your funds and when I tried they kept telling me I had to deposit money from a separate bank card to do so, I then tried and they wouldn’t let me deposit anything so my winnings are just stuck there. God should send a flood down to these professional scammers
Micky Dodds
28 October 2023
Comment from uk.trustpilot.com
No wonder it’s review ratings are only 1.5, it’s not even worth 1, it’s terrible. I joined, wow what a big mistake that was, these people have no idea and really are very small fry. 1.) No racing tv coverage, I’ve never had an account with any bookmakers that don’t have free TV. 2.) Constant restrictions on your betting stakes, one race they stated I could only wager .59, yes you’ve got it, 59 pence. 3.) It’s obvious their website is useless, in every way shape or form. 4.) Absolutely not user friendly, but very user difficult. 5.) I tried to make 2 withdrawals and it comes up with Operations Pending, no explanation whatsoever. 6.) I tried to put a £10 each way bet on, it was restricted down to £7.00, in this day and age it’s hard to believe. 7.) You really have to hunt for things, contacts hidden under settings, nothing is straightforward on this terrible website. 8.) Emails not answered. 9.) Questions not answered. 10.) I joined yesterday and I’ll be leaving today. In summary. Don’t join, don’t wast your time, you’ll be very disappointed in what I can only conclude as the worst gambling website ever (NO STARS)
Matt
27 October 2023
Comment from uk.trustpilot.com
Garbage .. No other words really £10 free come to place bet max stake is £8 on literally everything that's not Evens money Waste of time Can't even so lucky 15s etc can't watch races Literally armatures trying to make a quick buck User Wombl3
leo To
27 October 2023
Comment from uk.trustpilot.com
They take ages to withdraw your money And they will use reason to hold your money .they asked me for the pension statement to withdrae my money. This is ridiculous
Dan Briton
26 October 2023
Comment from uk.trustpilot.com
Danb33 I can't even get into my account properly as my profile is partially limited. I supplied them with everything they asked and once i deposited £10 my profile was partially limited and they wanted a bank card statement. Which i supplied to the poor customer service email and have been getting little to no response. Havnt heard anything for 2 days now and i also can't withdraw my £10. DO NOT USE.
mcfr
26 October 2023
Comment from uk.trustpilot.com
Absolutely avoid at all costs. Zero customer service, they avoid replying to emails which is only method of contact (never a good sign). As others have pointed out, they hold on to your money for whatever reason they can muster.
Serdar Gokce
26 October 2023
Comment from uk.trustpilot.com
I closed the account because of bet limits. Doesn’t let you bet more than £8 on most games
Swanny
25 October 2023
Comment from uk.trustpilot.com
What a joke. Put £10 on for free bets of £40. Won £80 from a Newcastle game. Try to withdraw it to my bank and it gets cancelled what a joke these cowboys are. Won't even pay out as I've won it fair and square. Also another thing is that they took my wallet to £-70 and left £10 in. Would be nice to withdraw the money, but I RECOMMEND DO NOT USE THESE.
Nick
24 October 2023
Comment from uk.trustpilot.com
Happened to join them few days ago, had some luck with cricket matches in world cup but they have reduced the stake amount to around £50 .Very disappointing , after escalating found the following."Please, note that this is a company’s trade decision. You will be able to place bets only with the indicated amounts.According to our Terms of Use, article 2.17.2:The minimum and maximum size of Bets for all sporting events is defined by the Company and is subject to changes without prior written notice to Clients. In addition, the Company reserves the right to impose special restrictions on Sportsbook accounts of individual Clients."
Terry
24 October 2023
Comment from uk.trustpilot.com
Withdrew on Sunday and still no funds on Tuesday. With most companies offering instant withdrawals, this type of delay in 2023 is very off-putting. Also, only allowed me to make two withdrawals in the space of 24 hours. Wanted to make another withdrawal and was told, 'not until the previous withdrawal is cleared, which can take up to 48 hours'. Never heard of this before. Utterly insane withdrawal processes. Not sure how they're allowed to operate until these issues are fixed because clearly they're issues or an obvious attempt to get customers to bet more irresponsibly.The app is also horrendous.
R Sosa
24 October 2023
Comment from uk.trustpilot.com
I placed a £10 bet to get my free bets and they told me I didn't qualify for the free bets due to not been a single bet. Also the bet I placed they never gave me cash-out option. Literally got robbed.
Serdar Gokce
24 October 2023
Comment from uk.trustpilot.com
Everything is normal until you win and request a withdrawal ! But if you be lucky and win and make a withdrawal big fight starts. They try everything to not pay you your winnings. Keep asking card pictures bank statements which I sent 5 times in last 3 days but still no replies. They don’t have phone number or live chat ! You can only contact them by email and they reply after 3 days and asking more documents to delay paying out ….
Ben McMillan
24 October 2023
Comment from uk.trustpilot.com
Rubbish company I was asked for a SOF on Sunday it is now Tuesday and nothing has been processed with them my account holds over £400 with no way of getting it out anytime soon shocking and annoying
Smizzy Sme
23 October 2023
Comment from uk.trustpilot.com
U470124 I withdrew £20 it said via email it’s been successful but still have not had it in my bank also I’ve withdrawn after that and received my money so why am I still waiting for this £20. Awful crooks
Martin
22 October 2023
Comment from uk.trustpilot.com
User u4070331 Voided my bet before event. Which subsequently won. limited to £60 maximum win on single bets. Wouldn’t recommend to anyone. Customer service is an email. Let’s see how long my withdrawal takes. Will let you all know
Luke Donkin
21 October 2023
Comment from uk.trustpilot.com
Wow, genuinely stunned at how useless this lot are. Bet settled as a winner (correctly) then re-settled as a loser and still not sorted.A match from 8 hours ago still not settled despite being a winner.They’re partners with QPR, but haven’t settled a bet on their game from an hour ago.Honestly steer clear of this company at all costs. They are the worst I’ve ever came across and that’s saying something.
Gaz
20 October 2023
Comment from uk.trustpilot.com
Some of the worst Customer Support I've seen, and that's extremely difficult to do with the sate of most bookmakers.
Ryan
20 October 2023
Comment from uk.trustpilot.com
Joined today for the bet £10 get £40 in free bets, spent £10 and it lost (fair enough) I get my 4 free bets. I use the first one, it loses and settled straight away. I use my second free bet and win £19 and it has not been settled since 1:57pm so nearly 8 hours. My two lost bets settled within seconds of losing. Also can’t use my other two free bets until that bet has settled. I should have listened to all the bad reviews and not done it. DO NOT USE THIS SHOCKING BETTING SITE I PROMISE YOU!!!!!
Bradley
19 October 2023
Comment from uk.trustpilot.com
Positives:- Easy Sign up and verification- Freebet offer to sign up was also quite generous compared to others these daysNegatives:- maximum withdrawal per day is £1,000, which frankly is a joke so beware!- Only one withdrawal allowed to be pending at any one which again is very shady, could tempt people into betting a balance they want to withdraw.- I wagered relatively heavily £50-200 singles and was limited very quickly, max stakes are now around £5-9. Again this doesn’t really fill me with confidence that this is a good bookies. When I asked why this happened they said it was a trading decision, but I am long term losing punter so a very bizarre decision.- App is pretty poor in comparison to what else is on the market.All round I would say that Copy Bet is ok if you like to bet very small stakes, other than that would not recommend.
Troy Kissane
17 October 2023
Comment from uk.trustpilot.com
Been using since July depositing funds my first time withdrawing and they making me run through rings to withdraw my own money it’s ridiculous
Oscar Smith
14 October 2023
Comment from uk.trustpilot.com
Fantastic company! Followed one of their accas and netted myself £400!!! (Bet £20!)Requested to withdraw all £400 8pm last night, midday today the withdrawal was approved, money is on it's way!ID/picture verification process was very easy, took me 2 minutes :-)
Paul Allen
10 October 2023
Comment from uk.trustpilot.com
Unable to withdraw any winnings. Provided ridiculous amount of proof but no reply from an awful customer service team . Do not use this company, easy to deposit but impossible to withdraw
Chris
09 October 2023
Comment from uk.trustpilot.com
Absolutely terrible company.I tried to sign up and after jumping through a few hoops of taking a live picture of my driving licence and then taking a weird selfie, I got an error message saying they wouldn't verify my identity.I emailed them to find out if there had been a problem with the picture and if I should retry only to be told that they had no intention of verifying me and as per their terms they didn't have to give me a reason why.Fair enough I replied, could they then remove my ability to log into the site and also destroy any pictures with my identity on?They then sent me an email saying they are allowed to keep any information they have on me for five years.My advice to anyone thinking of signing up to these cowboys is don't.
Bryan
09 October 2023
Comment from uk.trustpilot.com
Please please don’t bet with this company..I signed up and deposited hundreds of pounds I really liked the betting and thought the prices were better than anywhere else,I then tried to withdraw £220 and I was asked to verify card which I’ve did numerous times over the last 5 days and every time it’s been unsuccessful. I have now opened a complaint with resolver but I’m not holding my breathe that it’s resolved it’s still the same automated like email I’m receiving
Claudia Joaquim
08 October 2023
Comment from uk.trustpilot.com
I am still trying to understand what’s going on. Copybet is awful. Created an account, so far so good, made the 10£ deposit, did the qualifying bet. All good so far, then I go and use my first free 10£ bet and my team wins! My bet shows as lost and the winnings of course, not credited. I really need the funds and I was lucky enough to win. Don’t know how to contact them and after 10 minutes on the app trying to figure out what to do, my bet now disappeared from my history and I’ve got nothing.User u460170
Nancy
05 October 2023
Comment from uk.trustpilot.com
User u456591 I've been having ongoing issues with app delayed winnings no cash out feature. Nightmare off it loading me out and my bet has came up and won't let me withdraw money now. Please fix this cos it's a great concept just poor execution as I would like to use this app
Nancy
03 October 2023
Comment from uk.trustpilot.com
App crashed 2 times within a day of use. Meant to get free bet haven't received overall terrible experience
Danciu Cristian
03 October 2023
Comment from uk.trustpilot.com
For far away the worst app ever invented, I have a withdrawal for 3 days, they don’t want to give me the money. I ve send them everything they asked for, but they don’t want to give me my money that I won.
Will
01 October 2023
Comment from uk.trustpilot.com
Probably the worst site I’ve ever used, why bother???
T B
01 October 2023
Comment from uk.trustpilot.com
Scam company, place bets and they don’t show. Will take your money and you won’t ever see it again. App is a joke
Darren
29 September 2023
Comment from uk.trustpilot.com
I’ve joined this site for over a month and have only just had a win despite depositing many times.They are refusing to pay me even though I’ve supplied my cards and bank statements because I paid through Apple Pay, I’m unable to get a transaction PDF direct from Apple wallet so I send my full bank statement which shows every transaction clearly.They are now refusing to pay my £1250 and stopped corresponding with me about what to do next!It’s disgraceful and gives bookmakers a bad name!
Michael
26 September 2023
Comment from uk.trustpilot.com
Woooooow. I've joined so many bookies over the years. Copybet made it a **** experience simply joining never mind the slew of 1 star reviews over them ripping customers off with apparent free bets.To get verified you have to sign up by mobile. You can't simply upload a document. You have to take a live photo of it. The app you take the live photo of forces your phone camera in to some crappy mode where it's hard to focus on your document and press the take photo button. You are also expected to take a live selfie where you tilt your head in a big circle like a muppet as well. Best of all, they accept the mad rotating head live video almost instantly, but decline everything else with NO GOOD REASON.There's a reason Bet365, WilliamHill, PaddyPower etc are at the top. It's because they're not ran by clowns like Copybet. I doubt for a second anyone involved in their verification process has actually tested it.
William Cassels
25 September 2023
Comment from uk.trustpilot.com
I joined up after recieving lots of messages about the Free Bets.Initially I was asked to provide the basic items to pass Verification and I was allowed to Deposit and fortunately I turned £100 into £280.When I tried to Withdraw on the Friday, it was declined and I was then asked to provide further info including a Bank Statement showing the Debit to Copybet.I did then read the reviews, which put me into a negative mind set and I did not feel confident of receiving my £280.Much to my surprise not only did I receive my £280 but it was in my Account at 9am today ( Monday ).So Copybet deserve this positive review and the experience was simply not what I read in the negative reviews.Well Done Copybet
Joseph Archer
23 September 2023
Comment from uk.trustpilot.com
A single bet mean ONE bet very misleading. Read the reviews do not use this app!!!!
Robert W
23 September 2023
Comment from uk.trustpilot.com
Awful betting platform. Winning bets just just left open and not paid out, slow betting app with consistent glitches and don't get me started on the response times from customer services. It seems it is all to easy to get a UK Gambling licence nowadays and these clowns are symptomatic of that. Don't bet with them.
Anon
18 September 2023
Comment from uk.trustpilot.com
During my account set up on the mobile app, my ID verification documents e.t.c were rejected by the auto verification system. This was not a problem for me, as I understood I may have made a mistake during the upload of my documents, or provided a document they considered invalid, or the image the app took of my face may have been blurry. I have bad eye sight, and I was attempting to let the app capture my face without my glasses, so it matched my uploaded passport image, in which I am not wearing my glasses. (The app automatically and quickly captures your face image, not allowing you the chance to put your glasses back on to check it’s a clear image before submitting, so I literally have no idea what the picture looked like)So I emailed to ask what I need to do to get verified, but rather than them suggesting I send the correct documentation and face photograph via email perhaps, or telling me where I had gone wrong, and offering some guidance, they simply emailed back telling me “it is not possible to verify your account”. I emailed back explaining that it is possible, as I can provide all correct ID proof needed with their advice (literally I can provide what would be needed for a UK citizen to apply for a U.S work visa for example), and asking again for help. I received a reply simply stating “Unfortunately, not, you will not be able to resubmit the documents.” I emailed again asking if they have a reason for not helping me and they said “17.2 The company reserves the right to deny a client in passing verification with no reason given.” and that was it, end of story. I was actually very impressed by the app, and the fact they go through ID verification before you place any bets, as this helps protect you as a customer and them as a company, making sure everything is legitimate, and I presume helps avoid arguments over ID verification during withdrawals e.t.c in the future. It’s a genuinely confusing, and arguably insulting stance from a betting company, to just reject me outright with no explanation, especially if it is simply that I was struggling due to bad eye sight, or uploaded an unacceptable proof of address document by accident. I genuinely thought they were just going to confirm I’d made an error, and request it all via email, then welcome me as a new customer. I’m completely baffled by this whole thing.
Martin
13 September 2023
Comment from uk.trustpilot.com
AVOID!! Do not use this betting site, they will randomly lock your account and make up any reason they can to steal your money and not let you withdraw. They have stolen £2150 off me and won’t let me withdraw. They also don’t reply to emails and have the worst customer service I’ve ever dealt with in my 13 years of gambling. Absolute criminals stay well clear.
Ryan
12 September 2023
Comment from uk.trustpilot.com
I signed up for an account and submitted my driving license to verify my account. They refused to verify with no reason given at all. Don’t waste your time.
London Bacon
12 September 2023
Comment from uk.trustpilot.com
Totally rubbish in fund withdrawal, long time and limited you to withdraw only £1000, what if won a big money and spend you a fortune to withdraw money, totally other companies are better than this one. Finally, this company won’t allow you bet after you won lots of money, be carefully and get ripped of it.
David Needs
21 August 2023
Comment from uk.trustpilot.com
DO NOT USE THIS COMPANY! I DIDNT READ THE REVIEWS BEFORE SIGNING UP ! MY USER ID U325024 I've been speaking to someone called ARYA terrible service by COPYBET quick enough taking your money drag the withdrawals out as long as they can. Still not received my withdrawal. I am now taking it further with my solicitor IBAS claim will be sorted. All you see on the reviews dating back 4 years. How this company is still trading is beyond me
Linda Kelly
20 August 2023
Comment from uk.trustpilot.com
I encountered technical errors when going through the account verification procedure, so I asked them for help. They simply told that they couldn't verify my account (username u423657). No reasons were offered and no offer to help me resolve the technical issues. I have written to them to complain but I've heard nothing in return. Very disappointing indeed.
Jess
18 August 2023
Comment from uk.trustpilot.com
Bunch of jokers, clearly not a serious operation or a company that have any intention of actually operating in the industry.Signed up deposited £1000. Then had account blocked/limited - without even placing a single bet. Have accounts with other bookmakers and am well versed in KYC and regulations but never had anything like this without even placing a single bet.Now refusing to withdraw my money and close my account completely despite repeated requests. Stating that as Apple Pay was used it cannot initiate withdrawal without further intrusive procedures. This despite me being happy to provide bank statement showing deposit, pics of card used, and also Apple Pay details.Come across as thieves and a scam company at the moment. Thankfully am well versed in regulatory procedures and know a good solicitor. Will proceed to take it further along with the usual resolved/ibas route. Will update if company shows any credibility in a resolution but for now would strongly advise to stay away. Happy to send through transcripts of conversations etc showing all of the above.AVOID
Alan
07 August 2023
Comment from uk.trustpilot.com
Decent sign up offer with 4 x £10 free bets and was also given an additional £5 free bet for the womens world cup football, thanks.A couple of technical issues , verification process failed automatically but was rectified quickly by the support email people.Some free bets were removed and then fairly quickly reinstated by the support email people.The site takes a little bit of getting used to and not the easiest to navigate when first encountered.Biggest downside I found was that I struggled to find competitive odds. Obviously it's not a big issue when using up free bets but when I can typically find odds 0.5 to 1 point higher elsewhere I cannot see much incentive to continue using the site. I'll look again though once the premier league restarts to see if any different.Addition of a horse racing book would be a positive for me.I can see there is a common review theme to do with withdrawals , I had no issue at all and my withdrawal was completed within a reasonable amount of time from my request , thanks.Overall it's a middle of the road review from me and fingers xd for some improvements to come.
Josh Vickers
04 August 2023
Comment from uk.trustpilot.com
AVOID! Cant bet, glitches galore on the app and on browser. Feels very much like a company set up to sponsor a football team. QPR questionable after being sponsored by a pyramid scheme in football index and now this unprofessional site. Do not part with your cash.
aaron
25 July 2023
Comment from uk.trustpilot.com
u415614A friend of mine told me to avoid Copybet, that he struggled to withdraw. I made the dumb decision of ignoring him. Unfortunately today they cancelled my withdrawal due to "technical issues" even though they reassured me that my withdrawal will go ahead. Unlucky for them my sister is trainee solictor, I have taken screen shots and videos of everything. I highly advise everyone contacts Copybet via Resolver and if this fails please go to IBAS The Independent Betting Adjudication Service (IBAS) is a gambling-specialist Alternative Dispute Resolution (ADR) Service.I will update my review fairly once a response is received.u415614I have updated my review to 3 stars as the company have been lovely and have offered to send the monies to me via Skrill. Once recieved I will update again.
Oscar Smith
31 October 2023
Comment from uk.trustpilot.com
I have won over £1000 on this bookies, but the interface is so absolutely awful that I am going back to bet365. Lost a potential big customer just because you guys completely ignore everyone's awful reviews. Your site is absolutely awful. I mean like, awful awful. You can't see information about a bet once placed for example, and oh good lord don't even get me started on the app.1 in 10 times you may be able to use it. As I say, I'm no sponsor at all, but going back to bet365 as this is an awful company with an awful website. A lot of potential, but just look at the reviews on here and trustpilot. They really should just close down. WE DONT WANT YOU HERE COPYBET YOU'RE AWFUL AND JUST STRESS INDUCING WITH YOUR RUBBISH SITE AND APP.
I have won over £1000 on this bookies, but the interface is so absolutely awful that I am going back to bet365. Lost a potential big customer just because you guys completely ignore everyone’s awful reviews. Your site is absolutely awful. I mean like, awful awful. You can’t see information about a bet once placed for example, and oh good lord don’t even get me started on the app.1 in 10 times you may be able to use it. As I say, I’m no sponsor at all, but going back to bet365 as this is an awful company with an awful website. A lot of potential, but just look at the reviews on here and trustpilot. They really should just close down. WE DONT WANT YOU HERE COPYBET YOU’RE AWFUL AND JUST STRESS INDUCING WITH YOUR RUBBISH SITE AND APP.