Draftkings PLAYER REVIEWS(244)
Gretchen Alldredge
19 November 2024
Comment from uk.trustpilot.com
I had been a loyal player since they opened in michigan. On 8/9/2024, while in the middle of a spin they cut me off and said there was fraudulent activity on my account. My birthday was 8/8 and they wanted a photo of me holding my license. They had mine on file already and I'd gotten payouts several times, though I'd deposited more than ever paid out. I had just renewed my license and waiting for the new one. They were rude and ridiculous. At first acted like they new nothing about stopping my game. They refused to return the money in my balance and still are keeping it to this day. I got pretty upset about it. They banned me from not only Draftkings but also Golden Nugget. The took my money minutes before refusing to let me play but were unsure I was me and won't return it? Make that make sense. It is fraud period. Makes no sense still. I had no new payment method, nothing out of the ordinary, other than maybe the game was going to hit and that's how they keep from actually paying. Beyond disgusted with their response and stealing money under false pretenses. They did not and have not given me the money they refused to allow me to play FOR NO REASON back to me. Worst casino ever. Save your money.
jswan
18 November 2024
Comment from uk.trustpilot.com
I've been sports betting for 3 years. DK was my 1st. It's perfect. I love it. Never had a problem. Great daily promos, great rewards, nice app. Everything is perfect. I have had 20+ sports betting apps and DK is consistently my #1 or #2. I have wagered over $500K in 3+ years on DK. I see all these bad reviews and I'm not sure why. Maybe it's for the casino slots part, which no one should be messing with anyway. You'll make money here.
Deejay Demers
13 November 2024
Comment from uk.trustpilot.com
My son won $2000 on a bonus and they will not pay him. You are only a great customer until you try to withdraw. These guys gave him excuse after excuse. He does what the teller says to do and then they make him do another and now that he has done all 3 they don't answer him no more.STAY AWAY FROM THIS MONEY GRAB
Michael
13 November 2024
Comment from uk.trustpilot.com
DraftKings is running an unfair, unethical gambling site. I have submitted to the Attorney General’s office and filed an investigation to the FTC and Gaming Commission. I advise people to do the same as these complaints will be taken seriously and help to have them audited.
Keshab Acharya
09 November 2024
Comment from uk.trustpilot.com
All scam fixed slots casino in DraftKings Don’t play slots basically buffalo 🦬 wild never pay in bonus useless trash 🚮 scams fixed
Joe
03 November 2024
Comment from uk.trustpilot.com
DO NOT USE THIS COMPANY! Made an account and transferred in money. Placed a bet and woke up the next day to the account being flagged for suspicious activity. Sent a bunch of bank statements and drivers license etc information to unlock the account. Within minutes of the game ending where my bet should have paid out DK sent an email stating the account was banned for breaching terms and conditions. They refused to provide any information on what were breached and asked for a bunch more information. We proceeded to provide that information and they asked for more again. We then provided that again. And they then said your account is banned we won't change anything nor did they refund my money that I had sent them. This felt like something from a movie with the Mob it's that ridiculous of an experience. Please do not use this app or trust them. If you win anything they will refuse to payout and do their best to steal your money and additional data while they're at it.
Barry Shawkey
03 November 2024
Comment from uk.trustpilot.com
I went for the new customer bonus bets and I got no bonus bet. What a rip off..
John Murray
02 November 2024
Comment from uk.trustpilot.com
DK was good till I got a host Matt then I got Dan Hershman (who can’t talk to you any ways always has to run for 1 thing or another then cries to support) I’m the middle of bets my account got locked with no refund you complain once to support you have a gambling problem it’s just an excuse to hold and keep your money pretty funny they don’t even have a phone number you can call except your hosts who cries back to support and that’s how they get away with stealing peoples money
SCOTT ULRICH
31 October 2024
Comment from uk.trustpilot.com
I have been a DK member for years and have played many hundreds of hands of BJ. I am 100% convinced the game is a total rigged scam. It's not mathematically possible to lose to a BJ 4 hands in a row....or to push nearly every single 20......or for the dealer to make 21 from a 6 every single time you pull a 21....or to never win a double down, etc. It's beyond belief. The game should be shut down.
Steven
29 October 2024
Comment from uk.trustpilot.com
Accepted my $$ to account. They're probably happy I lost some $$. Then, when I wanted to either a) bet more or b) have the remaining $$ returned to the ORIGINAL source, they locked my account for no valid reason and are demanding a photo of me with my ID plus a copy of my bank records. Funny that they didn't want any of that detail when they accepted my $$, right????(They claim there were attempts to DEPOSIT $$ to the account that were suspicious... I certainly didn't do it, and anyone else is welcome to do so!)
CJ
28 October 2024
Comment from uk.trustpilot.com
Holy cow. What a scam. Three days in a row I hit a bonus game and won nothing. This after putting hundreds of dollars in. NOTHING. Never seen anything like this, and again, this is across several days and games and bonuses.
Wyatt Karney
27 October 2024
Comment from uk.trustpilot.com
I signed up but I can't use it because my account is locked. Why? Even they don't know. That must be why Fanduel is the number one sports book. Bye bye draft kings. Here i come fan duel!
b. harding
22 October 2024
Comment from uk.trustpilot.com
Do NOT use Draft Kings. Draft Kings charges your credit card as "cash" which means that you will pay outrageous fees to place wagers with them.
Kristi Coville
22 October 2024
Comment from uk.trustpilot.com
This app is a joke !!!! I keep placing money and winning absolutely nothing !!! What a total rip off !!!! I recommend FanDuel instead !!! I'm usually winning there. But if I'm not, 90 percent of the time I'm at least able to play not just throw my money away spin after spin. As it stands right now, I will be closing my account and deleting this app if it doesn't turn around. And I don't see it turning around any time soon !
Bubba Starling
20 October 2024
Comment from uk.trustpilot.com
CHRIS MATHEWS of Kansas City. Draft kings. Is the worst host I've ever been apart of. Doesn't reply to nothing. He's a terrible person. Money hungry person for his stupid ass company
Austin
19 October 2024
Comment from uk.trustpilot.com
The worst customer service of all time.I had an issue with a charge back. I’ve contacted DraftKings multiple times to try and pay it. No response.I was interested in moving from Fanduels VIP to DraftKings but I can see the customer service is even worse here. Awful, awful, awful.
Blake Kelly
17 October 2024
Comment from uk.trustpilot.com
Hello and to whom it may concern,I am writing this review today with a sad and emotional heart. Someone I know and love, a 30 year old mother of 400+ children across the valley of Phoenix has taken a deep and devastating spell of turmoil and addiction whilst using your app. A once trusted mom and caretaker, now turned into a devolving monster. She has devolved truly from the inside out, throwing her money away at programs like Nebraska football moneylines, letting innocent newborns and toddlers under her specific supervision be recklessly abandoned. And all for what? To see her throw 25 more dollars away from her hard earned 9-5? We have tried everything, every crisis hotline and research known to man, all to no avail. The only thing we have left is to pray to the Lord Jesus for his grace and mercy on her corruption.
Zach Weidensaul
14 October 2024
Comment from uk.trustpilot.com
Absolute trash. Do not honor bets or long standing, high value customers.
Joyce
11 October 2024
Comment from uk.trustpilot.com
Worst sports app ever! Had to verify my identity I sent in all documents I needed it has now been 3 weeks and I still can’t get in my account. I emailed them and they never responded, they have a number you can call but you have to leave a message and they don’t get back to you . It’s literally been a month and nothing has been done
Deomonick
11 October 2024
Comment from uk.trustpilot.com
The app is always down and the promotions is trash customer service is horrible stay away
Chris McKee
09 October 2024
Comment from uk.trustpilot.com
DraftKings is, without a doubt, a gambler's paradise, offering everything you could possibly want in an online gaming platform. From the moment you enter their site or app, you’re met with sleek, user-friendly design and a vast array of betting options, making it feel like a world built for winners.One of the standout features of DraftKings is the variety of games and betting markets. Whether you're into sports betting, daily fantasy sports, or online casino games, DraftKings has it all. The sportsbook offers an extensive range of sports and events, with live betting that keeps you engaged from start to finish. Their odds are competitive, and the range of betting options—from simple moneylines to complex parlays—ensures there's something for every type of bettor.Where DraftKings truly shines is their rewards program. It's simply astonishing. Whether you're a casual player or a high roller, you’ll always feel appreciated. The tiered rewards system is generous, offering everything from free bets to exclusive VIP experiences. As someone who has experienced my biggest wins with DraftKings, I can confidently say that the rewards and promotions take the thrill to a whole new level. The regular bonuses, free bets, and contests make every bet feel like a chance to win big, not just from the odds but from the sheer value of what they offer.The customer service is top-notch as well, always responsive and helpful, ensuring you never feel left in the dark if you need assistance. When it comes to withdrawals and deposits, the process is smooth, fast, and reliable, which is crucial for any serious bettor.In short, DraftKings is more than just a betting platform—it's a complete experience. From the exhilarating range of games to the jaw-dropping rewards, it’s clear that DraftKings knows exactly what bettors are looking for. It’s a place where big wins happen, and the excitement never stops.
Harrison Thorpe
08 October 2024
Comment from uk.trustpilot.com
Used to be a trustworthy sportsbook, but since the recent app update I routinely have log in issues. In the case that I am abke to log in to I am frequently logged out automatically within minutes, and the app claims it is unable to check my location which makes the app unusable. Additionally, promos are often not applied even when they are specifically selected. What's worst of all is I've relayed my issues to customer service, but they offer the same set of steps over and over again and none have made a difference. All in all they will take your money and then make it very difficult to access it and pay you no mind when they do.
Bibby Tonks
06 October 2024
Comment from uk.trustpilot.com
Insider trading at fantasy .. all contest end with some random person with a cou generated name havjng every player who scored 30+ fantasy ponts om they team which is not logical ..im sure the upload users at the end of each game to curate a fake profile to win all the earnings
Riggedcasino
06 October 2024
Comment from uk.trustpilot.com
Worst sport bets and casino app! I have never seen any system where you lose 15 black jack hands in a row. There side black jack they have is the most rigged and fixed blackjack imaginable. I receive 8 12s with dealer 10 showing. Always busting. This is the most rigged casino! Stay away! And there sport bets odd are the worst! STAY AWAY!
Travis Olmstead
06 October 2024
Comment from uk.trustpilot.com
Scammer company, im done after 5 months and being negative. Just go look at the latest fines dk had to pay for releasing a game with 0% win probability. It 100% goes to show they're not regulated or a fair casino. It's just a scam app that milks your wallet. Gave it 5 months of chances and im absolutely done, will never deposit through dk or golden nugget now. Golden nugget is just the same as dk now since they took over awhile ago. Such a shame it had potential until scammers got ahold of it.
Kevin DeRoo
03 October 2024
Comment from uk.trustpilot.com
I'm not sure How to give 0 Stars so I guess I'll give one star in this case.I Deposited money into Draft Kings and placed my first wager ... later that evening my account was labeled "Restricted" for no reason at all!They ask for you to verify your account but the information which they require is impossible to provide in a timely manner. All the while they are making money with YOUR money refusing to give it back.And still ... no reason on WHY my account was restricted.There are tons of Sportsbooks out there ... This one is best to avoid at all costs!!
Dayo Olaofe
02 October 2024
Comment from uk.trustpilot.com
i wanted to write my story but the review here is overwhelming. in a short note pls stay away from them
Brandon Stewart
30 September 2024
Comment from uk.trustpilot.com
DraftKings changed it so you can't better over under anymore you have to guess if a player is going to have a certain amount of yards and your odds are based off that for example instead of bedding a quarterback to throw for $250 yards over under now it's -800 odds if he goes over 200 yds -220 odds if he goes over 250 plus 120 odds if he goes over 300 yd etc etc. I guess everyone else must have crushed it last football season like me because now they totally changed but Caesars sports book has all the same promos as DraftKings and you can still bet an over under like a regular sports book does. DraftKings is the worst I am so thankful it's not the only option don't download that app you will regret it
Derek Smyth
29 September 2024
Comment from uk.trustpilot.com
I recently joined the website, made a deposit and then realised that the site wasn't for me, due to a gambling concern. I tried to withdraw all my funds, but the app wouldn't let me submit my withdrawal. I then contacted the support team, to ask them to sort out the withdrawal for me, and then close my profile. They then suspended my profile for a year, and said that I can't withdraw my money until next year. They have no care whatsoever about anyone with a gambling concern, so it must be a scam.Take my advice, and STAY WELL AWAY FROM THIS WEBSITE!
Lucas P
28 September 2024
Comment from uk.trustpilot.com
Draft kings online casino is the biggest scam going . Never play rocket 1 or 2 or you will be scammed out of being unable to bail on purpose when you place your biggest bets. I have proof of three different occasions of this happening. Not to mention they have some of the worst customer serving led by the supervisor Kat in customer service. She has no logic whatsoever and was extremely rude. She called me stupid and said I was rude when I was just trying to prove a point and bring some logic to the situation. She then cussed me out and hung up. Not sure how this lady has a job especially as a supervisor but it blows my mind. I wish I could give this app a 0 star review it doesn’t deserve one.
Mike W
26 September 2024
Comment from uk.trustpilot.com
Draftkings online casino app is the absolute worst casino on the face of the Earth. It's so predictable and probably pays back .0000000000000000001% stay away! The daily fantasy is great and I've never had any issues with getting paid or being assisted by customer service. But 100% no on the terrible casino. It only let's you set 1 date but it's the same every time. Betonline casino pays more and it's not even regulated In the US.
Iskandar Shiekh Ali
20 September 2024
Comment from uk.trustpilot.com
The best place to lose moneyIf you are looking to lose money. This is the best place for that
Consumer
19 September 2024
Comment from uk.trustpilot.com
I won $360, they locked my account. Nightmare trying to get my money. I think they use bots. I’m reporting them to the gaming commission because judging from these reviews this an elaborate scam disguised as a casino—which is already a scam.
Joshua
19 September 2024
Comment from uk.trustpilot.com
This truly is a fixed bookie I HIGHLY recommend taking your play to a well respect and better organization such as MGM. I literally will win 10x before I win 1 time with this bookie and that’s with having even significantly higher odds. Spoofed odds and not remotely accurate. Please don’t make same mistake as I did and play using this bookie. You will find it very difficult to win. Only one thing positive about it is the simplicity of the app that’s all.
Michael Anthony Huff
17 September 2024
Comment from uk.trustpilot.com
This app is a criminal organization, I make 6 bets and I won 4 they only gave me credit for 3 and when you try to contact anyone you get a chat line that tells you that they will get back to you in 4 hours, well it took two days and then they tell you that they are right and you are wrong even though they see my winning bets. They owed me $90 dollars and they said that I wasn't getting paid. So I just asked them to close my account and send me what they thought that was owed they said that I wasn't owed anything. I just wish that I checked the reviews first I would have never used draft ripoff they suck say away from this fake app they don't pay when you win, they only take your money.
Mrs.Williams
17 September 2024
Comment from uk.trustpilot.com
I love the app the problem is the customer service interaction via chat on the app. I spoke with Darlene C on draftkings she was so rude as I asked her questions regarding why I wasn't getting my referral bonus and she basically told me that since I told her she was being rude that she was not going to give me a $25 courtesy credit because it's up to her. Which I never asked for I wanted to know why the links where not working and I was not receiving my bonus gift. I asked for a manager she ignored it this just gave me another reason to stop playing draftkings and tell my friends not to join.
Brian Gilvin
16 September 2024
Comment from uk.trustpilot.com
So these folks should just be SHUT DOWN! Their customer service and management team need to be returned to Temu for a refund. It’s really that bad. You tell them about fraud, and the form emails start along with the advertising. Geez what a fraudulent site!
A Hunt
14 September 2024
Comment from uk.trustpilot.com
A1 top tier. I self excluded myself. Couldn’t handle the excitement responsibly. All the one stars are from Italy. King doesn’t pay its cut. In all do respect you should. At least on the shy.
Deomonick
13 September 2024
Comment from uk.trustpilot.com
Do not sign up for this janky app once you withdraw your money they will lock your account stay far away
Paul Hale
10 September 2024
Comment from uk.trustpilot.com
Never win at all, odds are trash when I made a comment about how rigged and greedy they are, they banned me for a year, really now you can't speak your mind, but they take your money. Nothing but cash cow and more BS. They can ban me for life never getting a dam cent from me EVER, need to be shut down
Michigan Made
10 September 2024
Comment from uk.trustpilot.com
Trash Kings the leader in ripping off their customers . They still owe me $250 in free bets and I reached out to them via live chat they said they get back to me then turned around and suspended my account for no reason at all. They lie and the customer service is the worst! Stay far away for TRASH KINGS !!!
Jack Forlenza
09 September 2024
Comment from uk.trustpilot.com
DRAFTKINGS casino is the biggest trap ever all I can say is they tease you with winning some hands but some how the system must see what you are winning and betting and it turns on you, trust me DO NOT PLAY Dratkings casino in the end you will loose it’s not worth it you play it you will get hurt, shame!
Fuck You
08 September 2024
Comment from uk.trustpilot.com
Been using them for years, and all the sudden they cheated me on a profit boost which I had placed a $100 bet to get as part of the centennial promotion.I complained that I hadn't received it and then had to tell them to STFU and they locked my account Lol. Using a much better and professional company now. The owners are scumbags!
ERIK TRENDIN
08 September 2024
Comment from uk.trustpilot.com
They are straight thief’s !!! Just got fined by state for a no pay whole week and they don’t pay at all on bigger wagers you will always be behind ! I’m an idiot for continuing to try ! Especially when there is evidence of cheating …. Don’t play this app FanDuel is a better one they take your money as well but will pay accordingly to the wager
Matthew Johnston
07 September 2024
Comment from uk.trustpilot.com
They stole my money. Never use draft kings. No one to talk to always say someone will get back to you, no one does. Stay far away from using it.
Nick
06 September 2024
Comment from uk.trustpilot.com
Horrible customer support. I follow every single instruction that their miserably designed website gives me, give them every permission, download what they tell me to download, all for an automated reply to come back telling me I'm in Texas. I am and always have been a resident of New York. Ridiculous.
cecil
04 September 2024
Comment from uk.trustpilot.com
This company is about as crooked as they come and I will be reporting them to the Michigan Gaming Control Board and hope all the people that have been screwed over by this fraudulent online gaming site does the same thing in whatever state you live in!!! You would like to think that as popular they are they would do honest business like BetMGM, BetRivers and FanDuel but they seem to have taken the blueprint of the other crooked online site Betus. Reading some of the other reviews my situation is the same as yours first you win then they start off with the account is restricted crap as soon as you try to make a withdrawal and they have you send them bank statements, PayPal statements and so on and once you have done all of this they give you this super crazy runaround that never ends and end up keeping your money because you suddenly realize that you’re just spinning your wheels and it will never end so please everyone report them immediately and hopefully that will make them run a honest online gaming site.
Austin Burl
03 September 2024
Comment from uk.trustpilot.com
They banned my account because my bet won and I had the audacity to ask for it to be paid out. It took nearly 7 days to get it paid out and they then promptly hit me with a 3 month ban. Scammers
RoboKopp
03 September 2024
Comment from uk.trustpilot.com
Casino is a rip off as they program game to not pay out.
C. Riley
20 November 2024
Comment from uk.trustpilot.com
Deposited $100, told I couldn't access horse racing site, which was only reason I joined. Trying to get my money refunded is a joke. "Contact us" box --no one responds. They do not even have a direct 800 contact number...just leave a message! Huh? Very fishy, and I thought more ethical than overseas' sites. DO NOT USE. FanDuel or your casino are much better, safer choices. Just look at all the negative reviews. Hope they go bankrupt.
Deposited $100, told I couldn’t access horse racing site, which was only reason I joined. Trying to get my money refunded is a joke. “Contact us” box –no one responds. They do not even have a direct 800 contact number…just leave a message! Huh? Very fishy, and I thought more ethical than overseas’ sites. DO NOT USE. FanDuel or your casino are much better, safer choices. Just look at all the negative reviews. Hope they go bankrupt.