Dragonbet PLAYER REVIEWS(77)
M A white
19 December 2024
Comment from uk.trustpilot.com
After placing abet with dragon bet last weekend on a horse The horse won after trying to withdraw my winnings they hadn't payed after numerous e mails they wanted confidential info about myself before paying the bet .I refused to give this so they have refused payment.lthink this company need to be looked at by the betting commission and avoided.
Rach
17 December 2024
Comment from uk.trustpilot.com
Genuinely surprised by the bad reviews. I only joined Dragon yesterday after getting a bit frustrated with the long delays with 888. I've had a huge win already, which I'm so happy about! Was a bit nervous about the withdrawal process as a new customer but they've verified my documents within half an hour of me winning. I went onto the Live Chat feature and spoke to the actual person that had sent out the email requesting documents, so it just goes to show their claim of being a small family run business is a genuine one. I haven't yet received my winnings as I only won very recently but will update my review with how that goes once I've received the money.So far, very pleased with the site and customer service. If there was one niggly thing I'd add it'd be that I'd like for the Luckytap page to be working. I do like the Luckytap games but whilst there's a tab for them, no games are on there. No reflection on the actual site though. Happy customer so far!
Simon Warrilow
06 December 2024
Comment from uk.trustpilot.com
Placed a £200 bet on the Atlanta v Milan game , bet was taken , within seconds of bet being placed Atlanta scored straight away, they then voided berating it was a late bet, absolutely scandalous, worst site I’ve ever been on, avoid at all costs
B C
29 November 2024
Comment from uk.trustpilot.com
Genuinely don't know why bad ratings here , easy to verify, pay within 20 mins when withdrawing, tons of games . Brilliant new site if you ask me . Only wee thing is lack of promos but other than that fully recommend
Phil Harris
29 November 2024
Comment from uk.trustpilot.com
Never got the welcome bonus but added a good will gesture won 48pence, load of rubbish, put £40 in, then next day £30, complain in live chat about the game play being rubbish, tried to be civil but you just get quoted the RTP %, But got told its theoretical that %. Then had the cheek to ask about my gambling and had my account blocked, I've been playing online for 3 years and alot of money spent, when you question the system in place you do get black balled, stopped and blocked, this has happened so many times with different casino, had a review taking down from Trustpilot by A.I before saying I defamation of a casino, but will find it very hard to believe it's happened again, how can you win when the system in place is for these casino to make money, the whole point is for them to be profitable. Crooks and the say it's all do fairly, bullshit.
Ričardas Malažinskas
27 November 2024
Comment from uk.trustpilot.com
regulated winnings as the game’s behavior is totally different from other sites.Shame as did thought that it might be a legit site. Odds are skyrocketing definitely would avoid any new registrations as NOT WORTH IT. AVOID AT ANY COSTS.POOR MAKES ME LAUGHT HOW CASINO IS EVEN PROMOTED AND STATES AS A GREAT CASINO ECT. 😂
Sean
20 November 2024
Comment from uk.trustpilot.com
So, DragonBet I have given them two stars for the payout I have had no problems with them paying out but their customer service is absolutely terrible. And the casinos does not work. Get better employees and sort out the casino five star after that.
David
19 November 2024
Comment from uk.trustpilot.com
I have read some negative reviews and I can only speak on my experience. Opened the new account and won a big bet and withdrew same day. It did take a few days to hit my account but once I used there chat on the site it was sorted within minutes. Very easy to set up and very user friendly site. I will continue to use.
Swan
11 November 2024
Comment from uk.trustpilot.com
I'm the tik tok you love to watch swangambler plz let me know what you think of this site has soon as possible tell me how you think this site was my ratings here haha 😄 as you know does pat bonuses and doesn't pay plz hopefully the company sends me the location as they have won my worst company of the year award least bonuses ever thr record for most spins and bonus misses and most fails best one ever 90 Ted bonuses and didn't get pass the 3 row 90 Ted's this is the worst in the 15 years of gambling and as you seen how they responded in my chat also the worse help support service
Nkvd
06 November 2024
Comment from uk.trustpilot.com
All games are switched off. No bonuses, if you get a bonus, the outcome will be no more than 5 to10X and after the balance will go to zero in seconds. No win on 3rd,4th and 5th reel. Mostly big bass slots.No scatters on 3rd,4th and 5th reel, Big bass slots, etc. Pragmatic mostly.*After account verification you'll loose money, no profit, no nothing, just taking money and that's it. Balance is going to zero in seconds, cannot even play for fun.Big bass for example, you can play £10 without having a bonus, you may get a bonus of 10X but after you'll loose them all. In the betting area is worst than ever, is impossible to place a bet in the In-play area.
Rich
01 November 2024
Comment from uk.trustpilot.com
Met Geoff at Bath Races. What a top bloke. Invited my family into the parade ring to choose best turned out horse, great experience for the kids. Even provided cake!
Michael Grant
28 October 2024
Comment from uk.trustpilot.com
I have had no issues with this company, I have won and lost, but isn’t that a risk you take with betting. The customer service is faultless.
Tracy Morton
21 October 2024
Comment from uk.trustpilot.com
Stay away it’s a terrible site
Sam
17 October 2024
Comment from uk.trustpilot.com
Let's you gamble without ID and then suspends your account after making a deposit and won't let you withdraw without documents, something which I as a rough sleeper don't have. I may have to go to the dragonbet office, and having been to prison 3 times already, I fkn well will.
Paul Morgan
17 October 2024
Comment from uk.trustpilot.com
Wish I would have read the reviews, I opened a account and put a code in for a free bet, didn’t get this, I asked the question via email, I got a email saying what offer do you mean? I said it’s the new joining offer? They emailed back saying “slack dragon” no idea what this means but just sounds disrespectful and someone is taking the pi**, I then emailed back and said what??? They emailed back and said we will investigate your free bet, lol SHOVE YOUR BET UP UR hoop****** it wasn’t about the free bet it was the fact you rope people in and don’t honour your side, looking at these comments it makes perfect sense how bad these are, I like to judge myself which I will but I believe I may regret that decision.
Scott Brown
16 October 2024
Comment from uk.trustpilot.com
Stay away from these scam artists and frauds i removed a bet from betslip and closed app down and yet bet still was placed they refused and still refuse to give money back for bet and have now stopped responding to emails and remived live chat from my account
stephen wellstead
16 October 2024
Comment from uk.trustpilot.com
Beware it is a scam site you cannot win on this site. I’ve not withdrawn anything since 34 months of being on this site. I do warn people just be wary.
Scott Brown
12 October 2024
Comment from uk.trustpilot.com
Not to sure how this company getting good reviews they must work for them as its a disgrace frauds and con artists evrytjingnis fine until u have an issue then there rude to u dont resoond to live chat or emails had a bet they purposdly put the wrong ecore up to trick people changed odd halfway through plwcing bet and ddit wek me to accept new odds and then was rude and disgusting on live chat and ignored emails
Georgiana Varga
04 October 2024
Comment from uk.trustpilot.com
I don't know why the government doesn't get involved in this mess of a company that lies to the people. I made a withdrawal and they blocked the account for no reason and didn't give me the withdrawal either
Consumer
02 October 2024
Comment from uk.trustpilot.com
attention, attention, people, it's a mess of a site, don't register, I made a withdrawal and my account is blocked, and I don't even respond to email
Louise
22 September 2024
Comment from uk.trustpilot.com
Was in 2 minds about joining and playing last night after reading these reviews but I won a couple of hundred and they verified me without docs and paid me out this morning so I actually have experienced zero issues and all very smooth.I will amend if things get worse but I cannot fathom why others are treated so badly as it is not my experience so far.
Rob Snelling
20 September 2024
Comment from uk.trustpilot.com
Solid enough. I haven't won anything yet but rating it solely in the layout experience and options it's good enough defo could have a welcome offer that would be better.Hopefully get a few wins over the weekend and try out more for the site.
polly
11 September 2024
Comment from uk.trustpilot.com
don't use them disgusting rude company asks for loads id then keeps you waiting won't update you and ignores you on live chat, this is just for verification can you imagine withdrawal
Andy Higham
26 July 2024
Comment from uk.trustpilot.com
Having recently opened an account with this organisation I'm warning potential customers to avoid at all costs I have attempted to withdraw the princely sum of £19.93 to the same debit card I deposited on.For some unearthly reason they can't process this Jumping through hoops doesn't even gey close I'm reporting these clowns to the gambling commission You have been warned people Stay well away Andrew Higham
Ash Hill
30 June 2024
Comment from uk.trustpilot.com
Not bad, but no bet bonus' like other sites.
Tyler Davies
22 June 2024
Comment from uk.trustpilot.com
Nothing bonuses on the website it’s awful
Mike
07 April 2024
Comment from uk.trustpilot.com
Is the worst betting website in the UK and I have had betting accounts in most of the companies honestly. The verification it takes so long, after that when you want to make a withdraw they start requesting many proof for bank details making the process so slow, my account has been suspended more than 3 times in a week without reason and the only thing easy on this website is making deposits, obviously!
Adrian Smith
06 April 2024
Comment from uk.trustpilot.com
Independent bookie sister site gentleman Jim's you ain't going to get the offers that the big firms offer but it's about supporting local businesses.I've had no issues easy to deposit easy to withdraw that's the important thing.Would give 5 stars if they had PayPal as a payment method.Casino plays well no crashing games all in all a good experience.
James Russell
28 March 2024
Comment from uk.trustpilot.com
What a great company, great odds /great service/ fantastic staff / well done Dragonbet.com👏👏👏👏👏👏👏10 out of 10
Saul
27 March 2024
Comment from uk.trustpilot.com
Great business. Fantastic customer support. A pleasure to use their website.
Tom Royds
27 March 2024
Comment from uk.trustpilot.com
Scam site!!! Do not use these ever! You won’t get paid out even if you do win!
Sean
24 March 2024
Comment from uk.trustpilot.com
I want people to know my story! Please read and share! I have been a customer for a while with this company now. All good and no issues while losing thousands of pounds each month.I have always enjoyed playing virtual games. Over the last week I done well and to be honest bet higher than I normally would as I got a few winners on the Virtual (GOLF) supplied by LEAP!!So upped my bets.I was paid out some winning with lower amounts no issues. Then due to winning I went and won £37,000 they said (LEAP) gaming have said their system was (faulty) and not working and due to an error, so no money will be paid to me!! I would very much recommend that everyone who’s played virtual games including the GOLF with YEEEHAAABET and all PLAYBOOK owned companies like Betzone and dragonbet to request to have their money back if they are saying (Leap) failed the software. So maybe all people’s money should be returned if their system is always faulty.I will obviously file a court claim and will let everyone know what happens. This is how they treat a loyal customer when I have a win. This is how they have treated me and I’m a dad of three kids and only work a few hours a week and very low income.Account number 3184
Gary Hay
17 March 2024
Comment from uk.trustpilot.com
Worst site ever, no cash out, game finished at 2 and 10 hours later still not updated. Customer service said it’s cause the site was busy lol same again today.Don’t waste your money!!!
John Emery
09 March 2024
Comment from uk.trustpilot.com
Friendly service easy to use. Good bonuses
ki stone
09 March 2024
Comment from uk.trustpilot.com
Customer service contact was easily accessible. Odds are very competitive and the exclusive offers weren't to be missed!Love it.
Michael Allford
09 March 2024
Comment from uk.trustpilot.com
A good website. Easy to use. Friendly staff. Good bonuses
Ellis Boughton
09 March 2024
Comment from uk.trustpilot.com
Easy to use website, great interface, user-friendly from start to finish. Never had any problems.
neil elliott
09 March 2024
Comment from uk.trustpilot.com
I've been using Dragonbet as my main online service for a few months now. The most pleasing aspect being the speed of the withdrawals. Most firms are extremely quick to take, but drag there feet when giving back your hard earned, not these boys!!Cheers ...
polly
01 March 2024
Comment from uk.trustpilot.com
Don't use them sign up deposit and they close your account as business decisions and say you accept terms conditions signing up
Damian Raghoobar
20 February 2024
Comment from uk.trustpilot.com
Fantastic betting firm,quick withdrawals always and plenty of good in play bets..they payed out a large sum of money on a bet that turned out wasn’t a winning bet,contacted them and James was happy to zero my account and told to keep the winnings.amazing thank you
Joe Kerrigan
18 February 2024
Comment from uk.trustpilot.com
I have been using DragonBet for several months now predominately for sports betting . I find the platform very easy to navigate , the prices are very competitive. I’ve never had any issues when depositing or withdrawing .I had reason to contact customer services this week regarding the upcoming Cheltenham festival had a very helpful reply within a few hours. My overall opinion is a very good online bookmaker who are doing great work supporting the Welsh Sporting Scene especially Horse racing .
Grant Clatworthy
10 February 2024
Comment from uk.trustpilot.com
Absolutely great service, messaged them for a bet I fancied and within 5 minutes they had set it and messaged me back to let me knowNo other bookies will offer that, the bad reviews are not justified, I’ve closed my other account and will only use Dragon Bet👍🏻
Rob
10 February 2024
Comment from uk.trustpilot.com
Great local support team quick and helpful :)Website was easy to use on desktop I thought, and they have a mobile app :)
Paul Buchanan
09 February 2024
Comment from uk.trustpilot.com
Complete ripoff they let you win at first then you can't win when you carry on and loose all your money the site is fixed example I played £200 at £2 a spin on goonies slot I didn't hit a bonus once
PGIBUK
08 February 2024
Comment from uk.trustpilot.com
Horrendous! Stay clear of this company. They take 2 or 3 deposits from you and then kick you out saying they have made a 'business decision' to close your account? They take your money and then kick you out. I have complained to dispute resolution and will report to UKGC.
Colin Mccabe
03 February 2024
Comment from uk.trustpilot.com
Firstly I am not quite sure why there are negative reviews on here. The customer service is the best I have ever received after trying probably over 30 sites in 18 years. They do not yet have the best inplay markets accross all sports. They are looking into tennis e.t.c and building slowly. Their agents have a sense of humour and do not fill you with crap and quote terms and conditions to you.The odds are as good if not better than alot of sites. The withdrawals are quick. Same day payout so far for me. Be patient with this company They are family run and are building slowly but steadily. This bookie is extremely honest a rare find these days. As soon as they offer a few more inplay markets. I will close my other account down in a flash.
Peter Dean
28 January 2024
Comment from uk.trustpilot.com
I was with pub casino for a few months. And last night I won over 300 pounds on the game fishing frenzy but. They took my winnings off me. So what the hell can I do know. I've closed the account so keep well away from them
Darren Hughes
26 January 2024
Comment from uk.trustpilot.com
Can't understand the negative reviews. Have only found DragonBet to be very fair in any dealings I've had with them. Customer service is available pretty much all day, withdrawals are pretty quick, and any documents sent in were dealt with within 45-60 minutes. A really nice touch is the ability to speak to a trader via live-chat if your bet limit is capped- I've never not been accommodated when I ask through live-chat. You won't get this bespoke service with the bigger layers. Granted the extra-place terms and MB specials you get elsewhere aren't here, but the trade-off is more than worth it compared to the service offered.
Ahsan Ishtiaq
25 January 2024
Comment from uk.trustpilot.com
Shocking and terrible service I would advise everyone to steer well clear deposited £1000 to start with worked my way upto £13000 in winnings in a few weeks period of playing football bets tried to withdraw my winnings and was asked for all sorts of documentation and verification after sending the documents they asked for I am not being ignored they won’t respond to my emails and won’t reply on live chat and my money is god knows where. They claim to be all fair and genuine but provide an absolute shocking service stay well clear guys I’m going to have to take them to the gambling commission to try and figure out where my money has gone
Jamie
20 December 2024
Comment from uk.trustpilot.com
Sure! Here’s a friendly review based on your feedback:---I just have to say, Dragonbet is absolutely fantastic! I made a deposit today and was thrilled to win. Even more impressive, my withdrawal was in my account in just 3 minutes—how amazing is that? Their customer service is brilliant too; they really know how to take care of their customers!The only hiccup I’ve encountered is that I forgot my password and requested a reset link, but I haven’t received it yet. If someone could reach out to help me with that, I’d really appreciate it!But honestly, don't let the negative reviews sway you—Dragonbet is a brilliant bookmaker. Keep up the great work, Dragonbet!--- Hope this captures your experience nicely!
Sure! Here’s a friendly review based on your feedback:—I just have to say, Dragonbet is absolutely fantastic! I made a deposit today and was thrilled to win. Even more impressive, my withdrawal was in my account in just 3 minutes—how amazing is that? Their customer service is brilliant too; they really know how to take care of their customers!The only hiccup I’ve encountered is that I forgot my password and requested a reset link, but I haven’t received it yet. If someone could reach out to help me with that, I’d really appreciate it!But honestly, don’t let the negative reviews sway you—Dragonbet is a brilliant bookmaker. Keep up the great work, Dragonbet!— Hope this captures your experience nicely!