EnergyBet PLAYER REVIEWS(390)
Tresta
05 October 2022
Comment from uk.trustpilot.com
Resolved issue from 17/9It was in fact my banks fault not energy bet.Issue with Mastercard debit and gambling sites, they need to to manually transfer it.My grievance is that I went into my bank physically twice and upteen digital chats to get told wrong information.I needed energy bet to walk me through what I need to say to bank for them to investigate which they eventually did via retail disputes.Absolutely disgusting experience
Jim
01 October 2022
Comment from uk.trustpilot.com
I deposited a mere £15 with EnergyBet. This was gladly accepted. I then tried to withdraw the same amount to the same bank account and was instructed to send personal and address documentation. They only care about AML regulations after they have your money.The AML procedures are excessive and far greater than they need to be. Their requirements even exceed that of traditional financial services (I should know, I work in personal financial planning). For a mere £15, I had to submit 4 different documents, some of which weren't "good enough" and needed to be resent. It's £15 - I'm not going to fund terrorist activity or launder drug money for such a paltry sum...Don't bother with EnergyBet. There are more convenient, less poorly operated betting firms out there.
Tresta
17 September 2022
Comment from uk.trustpilot.com
Awful experience so far.Aside from the ridiculous extent that they want information on you, I’ve been waiting a full week to be paid.Planning to contact bank, U.K. police and U.K. gambling commission ombudsmen if I am not shown proof that withdrawal was actioned. They also closed my account in the meantime and had many ridiculous reasons why.
Owen Mcclurg
15 September 2022
Comment from uk.trustpilot.com
What a dirty rotten site... Closed my account because I'm disabled they said means I'm unemployed.... Disgraceful.. There a bookmkmaker not the government asking these questions
Robert W
16 August 2022
Comment from uk.trustpilot.com
Oh dear, oh dear. Yet another online sports betting provider that’s been given a licence by the UK Gambling Commission and doesn’t adhere to their licence conditions. They have no regard for UK Consumer Law and are contemptuous towards their customers. They employ the common tactic of readily accepting deposits and then blocking withdrawals, citing ‘affordability/due diligence’. The level of stupidity in even indulging in this kind of unscrupulous behaviour tells you all you need to know about this company. Unless you are well grounded in UK Law and have the knowledge and wherewithal to take them to the UK courts for remuneration, then simply do not open an account with them as you will be massively disappointed.
E McCann
13 June 2022
Comment from uk.trustpilot.com
Terrible site. Try to withdraw winnings and they attempt to block with nonsense about wagering not complete.Cost 3% to withdraw your winnings which they clearly don't like. I mean imagine wanting to take your money.Very poorly laid out site and very few bonus offers.Many more sites much better than this one. Avoid
Daryl Pender
05 June 2022
Comment from uk.trustpilot.com
I had a free bet and won £90 I then realised it was my old card on the site and usually you can just add a new card but not with these monkeys. They suspended my account and said I need to get the bank to send out a letter verifying the card is no longer in use don't know why you can't add a new card. They also took a further £10 out my bank and I don't know where it has gone. They will let you deposit with any card but then dont pay out. I think it's definitely a scam. They have now suspended my account probably never see the money.
Dave
16 May 2022
Comment from uk.trustpilot.com
All deposits that I have made with creditcard to them it said Leoletto 2, KYIV, UA in the bank statement. Now ONE PAY , KYIV, UA and QUICK PAY, KYIV, UA have charged me 6 EUR And 7 EUR in two deposits. This is most likely some kind of scam. The support at Energy Bet says that I should contact my bank and they can’t even provide me contact details to Leoletto 2 that somehow is there payment privider. This stinks.
MR DANNIEL l HULLY
28 April 2022
Comment from uk.trustpilot.com
Appalling gaming site. This betting site is the worst out there from where British customers can bet from. The verification process is shambolic, absolute joke!! I won a measly £150 and I didn't want to withdraw the money, They suspended the account, they were happy to accept the deposits.Every step of the way the verification process was horrific.holding an ID to my face with a date on a white paper ?. Honestly it was comical. The live chat was terrible aswell. So blunt and unhelpful. This site is the worst betting site that UK customers can use. I've said I will be closing my account and there response was.... okay. Stay away guys
Barry North
16 April 2022
Comment from uk.trustpilot.com
this company is a scam they dont know what they are doing AVOID AVOID AVOID AVOID AVOID AVOID
JB
06 April 2022
Comment from uk.trustpilot.com
Good service but slow withdrawal with bank transfer.
Darren Smith
16 March 2022
Comment from uk.trustpilot.com
This has to be one of the worse bookies I have ever known! The website is constantly buggy so when you need to place that important bet you cant even log in! When you are logged in the site is slow and at times unresponsive. I was also given a £10 welcome bonus which was nice but I could not use it! I tried over several days from laptop and mobile device without any luck. Customer service was also very unhelpful and just kept copy and pasting the T&C's which was meaningless as I had followed it to a tee. They then went on to ask me if I was happy to close the account? What kind of help is that!? I would certainly look elsewhere and AVOID at all costs!
louise freeman
08 March 2022
Comment from uk.trustpilot.com
Please please dont sign up, they will take you'Re money but dont dare win , they will need very intrusive ID including wage slips, photos of yourself with passport etc, even if you get pass this and withdraw, they have no intention of paying , i got told barclays bank had lost my payment, yes the worldwide institute of barclays had lost my £625 winnings and not a scam bookies from malta! AVOID
Martin Blackshaw
13 February 2022
Comment from uk.trustpilot.com
Absolute rip off merchants - they take a not-unsubstantial charge for withdrawals. Also far too invasive of privacy. They emailed me asking for personal information such as my employment status, job description, monthly earnings, etc. This was accompanied by a request to upload bank card and passport photos together with a utility bill from within the last three months. They can shove that kind of intrusion into my private life. How dare these dodgy bookies question me to this extent while pretending it's all for my own good. Who the hell do they think they are. This is Big Brother gone mad and no one should subscribe to it. If they're concerned about gambling addiction then let them place a weekly max £250 deposit on every account!!
Mark Galloway
02 February 2022
Comment from uk.trustpilot.com
Bunch of robbers. I tried to transfer 20 quid in my account and they took 40 ..that's fine.. but despite the payment going from my bank and its clearly in my deposit history in my energy bet account the money has never appeared in my account. Shame they were no issues prior to this. Customer service now asking for proof via my bank account however.. as explained 10 times in the last few days , I cannot send anything such as a screenshot due to security on the banking app. Also noticed they remove games a lot when it's clear they will be a goal scored. Which is rubbisb for me as I do 1st half goal inplays
Bradley Davis
01 February 2022
Comment from uk.trustpilot.com
This is the WORST betting company I have ever used. Avoid them at all costs. Won £90.50 on my account. Didn’t ask for no verification before I deposited. Then I tried to withdraw the winnings then they all of a sudden wanted proof of verification. No problem I sent them everything they asked for and more. They kept refusing my documents for no valid reason just making up any excuse to reject them. This went on for 3/4 weeks. EVENTUALLY they accepted my documents and approved my withdrawal. Then to go on and close my account for no reason. So I wait for my withdrawal then to get an email stating they have tried ‘numerous’ Times to put my money in the bank but there was a problem with my bank and to contact my bank to see if incoming payments are switched on. I done this and the bank have told me there is no issue from there end (also have received a refund from another company with no issue yesterday). So I email them telling them what the bank have said and I have heard nothing back and still don’t have my money. They are a joke and just try anything to not pay you. Disgusting company and should be looked into by trading standards.
Rush Hook
20 January 2022
Comment from uk.trustpilot.com
I almost deposited my money to start betting on this site, but looking at the reviews I'm afraid to do so. I don't have a passport, I only have a national ID issued by the Zambian government (I am Zambian) which I'm not sure could be accepted during identity verification by this site. I tried to have my account verified before making my first deposit in order to avoid unnecessary complications in future but this is the message I received, "PLEASE BE ADVISED THAT FOR THE TIME BEING WE DO NOT REQUIRE IDENTIFICATION DOCUMENTS FROM YOU.Once it is necessary to verify your identity, address or payment method we will notify you and enable upload functionality in this tab."
Martin Kendrick
16 January 2022
Comment from uk.trustpilot.com
Blocked at sign-up, ridiculous. Glad though given all the terrible reviews, clearly a company to stay away from.
Jm
17 November 2021
Comment from uk.trustpilot.com
Betway is pretty great. I have been a Betway user for quite some time and for the most part I’ve had good experiences and actually enjoy using this sportsbook. Unfortunately, I tried to withdraw $5800 last Wednesday. Betway confirmed my withdrawal and settled it as paid on Friday. I did not receive my funds while also being told to contact Gigadat to inquire. Gigadat bounced me back to Betway, stating that no withdrawal got pushed to their system, but Betway says it’s paid. This is a serious concern as no funds have been released to myself and it’s been over a week. I really do like utilizing this app, but no customer should have to chase their withdrawals, especially when our deposits always work… I have obtained my bank statement for this period to aid in this process but still have not heard from Betway. Imagine not getting the money that you earned. Not right
paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.
Oz
17 November 2021
Comment from uk.trustpilot.com
I don't normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it's not relevant.I will bet elsewhere. Maybe they'll improve their attitude when they lose customers
JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
Sammy
17 November 2021
Comment from uk.trustpilot.com
Awful site, games are so rigged and you'll never get any bonuses or feature Another crap con of a site
Stevirobbo
17 November 2021
Comment from uk.trustpilot.com
I only gave this company one star because honestly I couldn't give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus's for at least half your waged money then give you bonus's for next to nothing an example of this is.... Start £100 you start playing and might get a £4 to £5 win (play with £1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between £1 and £35 most times on the very rare occasion it might pay you £60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don't waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show £1.60 bonus's as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over £100 to get them which some people might say well that's gambling... no that's ripping people off. They should pay minimum amounts for bonus's and make it fair time to get them otherwise what is the point in getting bonus's which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company's so you have been warned and I hope the gambling commission investigates them properly.
david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Diana S
17 November 2021
Comment from uk.trustpilot.com
Wouldn't even bother giving it 1 star! It's all take take take, you'll never win, and there's never any promotions for existing customers
Brian
17 November 2021
Comment from uk.trustpilot.com
Great website, odds are good. Their enhanced specials make them better than rivals
Jake
17 November 2021
Comment from uk.trustpilot.com
THE WORST FIRM i EVER DEALT WITH IN MY LIFEThe fact they dont respond to reviews on here says it all
Marco Machine
17 November 2021
Comment from uk.trustpilot.com
I been a customer with paddy power more than 2 years and I need to say is not a very good experience being their customer, I noticed more I’m loyal and more they treat me badly, I play lots of their promotions more than 200 hundreds along I been with them and most of them I don’t win anything, they’re saying I didn’t win this time but the one I win I always get the last price, I asked them many times how this promotions draw works but they can never tell me how or who Decide who gets the first price or last or nothing. I thought very highly of them in the beginning but now is just a big disappointment. I used get a bonus every Wednesday now is been more than 3 months I don’t and every time I contact them they’re saying try next week. I been so loyal to paddy power but I feel they’re taking the P..s especially when I’m a VIP customer but they don’t treat me like one far from that. I told them if I go to a casino and I’m VIP I get free meals or tickets for a show or a night in the hotel . If I was an online Casino owner and my customers are VIP I treat them like one and make sure they’re happy!!
Carly
17 November 2021
Comment from uk.trustpilot.com
it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!
Betway support
16 November 2021
Comment from uk.trustpilot.com
Hello Guys who facing problem of withdrawl and deposit and account lock plz telegram us we will help u 24/7 plz guys don't be frustrated of any problem we will solved your problem soon plz be positive plz send us your queries on telegram...please telegram us @betwaysupport
Christopher Steele
16 November 2021
Comment from uk.trustpilot.com
This company closed my account because I was not meeting 'responsible gaming requirements' they claim they use to prevent 'problem gambling'.Sure, I've stepped up my gambling this week, but that was due to the darts tournament.I'm not exactly loaded, but I do have an household income of well over £67k a year, so I don't think betting £90 is the end of the word, nor implies I have a gambling problem.It appears this site upsets quite many people in one way or another. I tried to contact them but they no longer respond to emails and you have to use a FAQ section which is useless.As a note, the odds on darts were great which is why I used the site. I suppose I'll use another company. One that actually has an email or chat function.[Edit] Oh wow, after reading recent reviews (which are almost all 1 star) seems I dodged a bullet with this company
Mark
16 November 2021
Comment from uk.trustpilot.com
Fantastic support from the on line chat who sorted my issue with speed. Also, great app, use it daily.
kelly
16 November 2021
Comment from uk.trustpilot.com
The usual game i play has been back on site 3 deposits on this and only a 40p win??? Really. Seems being of the site the RTP is 0.
James
16 November 2021
Comment from uk.trustpilot.com
The welcome bonus is definitely rigged. 200 spins at 10p. So basically £20 pound spent on the slot for £4.40 win. That’s an absolute joke. You can play the game on any other site out their and you will see for your self that it’s been rigged. It’s either rigged or the RTP is like 25%
Dan
16 November 2021
Comment from uk.trustpilot.com
Couldn’t give one star otherwise I would, be greatful even got one. Deposited on paddy power, won some money. When I withdrew my account was suspended. All ID given to them as they requested, account verified yet 3 weeks later my account is still suspended with no communication what so ever. Customer service is a load of rubbish and they can’t even help. Would avoid paddy power at all costs as they will just take your money and suspend your account.
BigAl
16 November 2021
Comment from uk.trustpilot.com
Would give 10 stars if possible. Great range of slots and really good customer service. One of the most important things about this casino is you can trust the withdrawal system. Once you're verified you are verified! None of that sending endless verification documents through like so many casinos do - all with the intent of slowing down payments and making you spend your winnings. This site doesn't mess around and the withdrawals are super quick. Definitely recommend if you want to enjoy your spins knowing that your winnings will actually arrive. I'm sticking with BetVictor!
paul
16 November 2021
Comment from uk.trustpilot.com
very good inpressed
Alison
16 November 2021
Comment from uk.trustpilot.com
Still as vile as ever I see!!!! Don't waste your time or money on this site,it's ALWAYS over is seconds & no fun AT ALL. You've had enough of my money,its a shame I cant put screenshots on here,I'm happy to prove how bad they are ???????????
Alex Lawson
16 November 2021
Comment from uk.trustpilot.com
Easy to use, quick in payouts. Worth giving them a try
Peter
16 November 2021
Comment from uk.trustpilot.com
Put a bet on Lewis Hamilton to win the Brazilian F1 race, as half the world know he won, but these charlatans settle the bet as a loss. Almost 48 hours later I’m still being told that it is being investigated by the sports team, some sports team they must have not knowing the result of one of the biggest sporting events of the weekend. Avoid this company!
Katie
16 November 2021
Comment from uk.trustpilot.com
Waiting for my complaint to be resolved over a week so far
Michael
16 November 2021
Comment from uk.trustpilot.com
I never leave reviews usually but Im so frustrated with the company. I placed a bet and received 2 free bets which all went smoothly. When placing the 2 free bets I found a team I fancied to win and as it was a good price I put both free bets on this team, which won. I was contacted a short time later saying that I had breached the terms and conditions by placing both bets on the same result. As this was against terms and conditions the bet and winnings were voided, which is understandable but was a totally honest mistake. I contacted the company to explain and accepted that as I breached the terms and conditions then the bet should be voided. As this was a genuine mistake however I asked if the free bets could be reinstated but they informed me this would not be done and am now banned from receiving any further bonuses or promotions. As I said previously this really was a genuine mistake and if I had bet on 2 opposite outcomes so that one of the bets would win then I would understand being banned from receiving further bonuses.As much as this is frustrating for me I suppose I am also writing the review so that people are aware and take note of the terms and conditions within these bonuses.
Andrea Leighton
15 November 2021
Comment from uk.trustpilot.com
This is the WORSE slots site on the market hands down. DO NOT GIVE THEM YOUR MONEY. nothing but dead spins and bonuses under 10x constantly. Absolutely disgusting. £90 gone in 11mins there on mostly 50p stakes.
ArnoVD
12 July 2023
Comment from uk.trustpilot.com
Only losing money. Don't buy their vip
Only losing money. Don’t buy their vip