Fafabet PLAYER REVIEWS(199)

Cj
23 September 2024
Comment from uk.trustpilot.com
Account suspended after winning and withdrawn the money and yet my withdraw still pending. It’s okay to lose 4600£ but when I start wining back 4000£ today guess what money now pending withdrawal and they suspended my account for verification. What a bull***.

Steven Dominey
23 September 2024
Comment from uk.trustpilot.com
Website non responsive, app freezes cannot contact

Rob Snelling
22 September 2024
Comment from uk.trustpilot.com
Decent so far I've played a good selection and wagered a good amount woman decent amount but mainly lower ones which is expected, I've enjoyed that I can play for long periods maybe the wins are not crazy but I can play for an hour or 2 usually with only a small deposit.

Reviewer
19 September 2024
Comment from uk.trustpilot.com
Hi I deposited in to the account fine and had no issues. However, after then winning I processed a number of withdrawals. These were quickly “pending” and a series of documents required. Long story short - they refuse to give me the £3800 that they have of mine. Their checks are unclear, their processes very poor and if you win you will not see your money. I am hoping to resolve but otherwise I will be contacting the owner to f the company (Taichi Tech) and also taking Legal action. Avoid at all costs.

PanChito Deportes
19 September 2024
Comment from uk.trustpilot.com
Stop playing here, stop playing here, they seem to be bankrupt, many users are having problems with withdrawals.I have been using the App for over a year and they have never asked me for so many verification proofs as until now, I only requested a small withdrawal and it has been 5 days and I have not received anything, after asking me for so many documents, they tell me to wait 24 more hours, I think they are not going to pay me my money and I will have to report it, it is an abuse because I have been losing for weeks and now they do not want to pay me.

Martina Chan
19 September 2024
Comment from uk.trustpilot.com
It's a scam company. Guys never make a deposit with FAFABET. NEVER WILL GET YOUR MONEY BACK!!!!

Boycott Fafa
18 September 2024
Comment from uk.trustpilot.com
*Warning*Avoid this site at all costs.Worst source of funding checks in the entire industry.Staff are both rude and incompetent.Account suspension a daily occurance

Charlotte
12 September 2024
Comment from uk.trustpilot.com
Don’t bother using this site. Fraudsters and colleagues don’t have a clue what day it is!! Save your money for a better site!!

Dara Singh
11 September 2024
Comment from uk.trustpilot.com
They need to all be locked up frlor fraud. Unluckily for them they will not get away with it with me. I'm going to take legal againat them.If anyone is reading this do not play on their site you won't be allowed to withdraw your money. BE WARNED

Dharma San
07 September 2024
Comment from uk.trustpilot.com
Used them for about 1 year, now they have suspended my account after depositing around 100 for financial checks, no problem i need time to get the documents..... Can't withdraw my money as there's a £3 charge for withdrawing. Clowns. "In the event you choose to withdraw funds from your account and have not carried out any financial activity, or if the financial activity on your account equates to a sum of less than 50% of the amount deposited by you, then we reserve the right to charge a processing fee of 5% of the requested withdrawal amount with a minimum charge of £3.00 "Financial activity" is defined by the placing of bets anywhere on this website (voided/cancelled bets do not count). "No live chat, only way to communicate is via email which is slow and causes uneccesarydelays, im sure this is by design to cause people trouble and frustrate them. They make things as difficult as possible and customer service are the worst ever. Thieves of the scummiest kind.

Mike Leeming
07 September 2024
Comment from uk.trustpilot.com
Do not use this website. If you have any kind of win, they will decline the withdrawal request and write to you to request all sorts of information. Apparently it's OK to deposit without proof of income but once you have won its now vital information required to verify your account.Once you supply this information, and they accept it, they will say your account is going through our strict compliance procedure and we are sorry for the (unspecified) delay in this process.Despite the fact the regulator the Gambling Commission has this to say about withdrawals"players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time."DO NOT BOTHER WITH THIS COMPANY.They will take your money but will not pay out when you win.

polly
06 September 2024
Comment from uk.trustpilot.com
wanting 3 months' bank statements to open an account not a chance

Bob
26 August 2024
Comment from uk.trustpilot.com
Awul customer service. Charging 5% withdrawal fee or have to provide every single document in my life to prove who I am. Never again.

Nathan Game
23 August 2024
Comment from uk.trustpilot.com
Don't know what everyone on about with bad reviews the sites pretty good and the withdrawal go straight in I'm happy with the it 5 start from me 😁

Gemma
13 August 2024
Comment from uk.trustpilot.com
*Update verification now complete but withdrawals still pending.Withdrew a substantial amount of money. Been now hit with the verification process. Constant emails back and forth that the documents provided aren't in the right format etc . My first withdrawal which was small was processed without any complications and now that I've had a big win I've had to jump through hoops and pretty much sell my soul. Its ridiculous and a total invasion of privacy. I have little hope that I will receive my withdrawal anytime soon if I do i will update my rating.

Dan Hunter
13 August 2024
Comment from uk.trustpilot.com
I think I’ve been stung. Requested a withdrawal yesterday. Absolutely nothing, just been sat as pending. Been asked to jump through hoops on information, pic of me holding my passport, bank statements everything. Extremely nervous because it’s £2100 I’m waiting on. Live chat non existent. Would love to hear how people managed to get their money or if they ever did.

Cathy Clarke
12 August 2024
Comment from uk.trustpilot.com
Lies to customers constantly. How the site is still open and running is beyond me. Investigation now started. Colleagues don’t know what day it is!!

Charlotte
12 August 2024
Comment from uk.trustpilot.com
0 stars if I could. Conning site don’t use. They lie out of their teeth, don’t follow own terms and conditions should be closed down!!!

Lee Holden
11 August 2024
Comment from uk.trustpilot.com
Placed bets of around £300 and was asked to provide 3 months bank statements! After I did that and won my bet I was told "our Compliance department has placed a restriction on your account" - can't bet a pound now!Conclusion: They don't like it if you win anything.

Plufc
09 August 2024
Comment from uk.trustpilot.com
Waiting on a withdrawal of £1440 sent all the correct documents,been ignored by email and live chat might as well be none existent.Had to get ibas involved but they are also slow.This is now 4 weeks on and all the withdrawal of £1440 is still pending.

Susan White
03 August 2024
Comment from uk.trustpilot.com
Won loads on this site. Always quick to pay out. Had a day where I over betted and had an email from them to send in 3 months worth of bank statements, pay slips etc which felt intrusive. Then had the biggest win I've ever had in my life. 9 k in total. Had to provide numerous documents but 2 days later I received my money. Absolutely delighted and despite being very unhappy and stressed that I had to jump through these hoops I will say the communication throughout was excellent.

Don't Worry
01 August 2024
Comment from uk.trustpilot.com
Although there are a lot of bad reviews this company appears to be legitimate, they are registered with the Gambling Commission - 57385 and the company is registered in the UK. The only thing is they appear to use an archaic KYC verification process which to some may appear untrustworthy, but if you send the right documents then there is no reason your account is verified and your funds deposited to your account. I received my winnings the following day after verifying my details.

Panagiotis
28 July 2024
Comment from uk.trustpilot.com
I deposited £25 straight after they decided to suspend my account. Live chat doesn’t work, e-mails they never replied, poor bet company stay away if you don’t want to cry for your money as they are thieves.

Florinel Chirila
24 July 2024
Comment from uk.trustpilot.com
I want all people to stay away from this site, there are thieves, I have a limit of 950£ per month, I had some winnings last night, I withdrew and now I am not allowed to deposit Thieves, drastic measures must be taken, something is wrong with this site

Josh C
23 July 2024
Comment from uk.trustpilot.com
No bonus spins EVER. This site sucks Don’t play here

Mark
22 July 2024
Comment from uk.trustpilot.com
this company are not what they seem are quite happy taking your money but win a few pounds then trouble starts you are CHARGED for withdrawig your own money and company that owns them you cant contact STEER CLEAR GO TO WELL ESTABLISHED COMPANY

Jamie
19 July 2024
Comment from uk.trustpilot.com
Waiting on a withdrawal… some are instant some take longer than 24 hours. No constancy with this website will not be using again if this is how they treat their customers. Customer service are no help

Eve
14 July 2024
Comment from uk.trustpilot.com
I deposited 250 pounds straight after they decided to suspend my account saying they want verification details like a tax reference etc then tried to log in and they say details not recognised they just stole 250 pounds from me this has to be illegal I. do not deposit with this site!

Martin Carter
08 July 2024
Comment from uk.trustpilot.com
****Ask for identification only when you win, quite happy to let you deposit.....I left £14.44 in the account and days later it's gone.....stolen.....you have been warned*****

Truth Teller
08 July 2024
Comment from uk.trustpilot.com
I am updating my review of FafaBet.My initial review is given below. However, I give credit where it's due.They have a prompt customer support service. Emails were promptly answered. Saying that, they should be clear as in what exact documents they require. I just sent in loads.A good customer service is important, as things can then get sorted. Which happened here.Fafabet are OK. They're OK. Mu suggestion? Make sure you send in all documents and have everything approved before placing a single wager.It's really odd. The bigger names have never asked me for such documents as they can verify my identity online.-----------------------------------------------------------I recently joined Fafabet. I like to try out new bookies and they had a decent review on the OLBG site, etc.How I wish I read the reviews here first!Same story as most of the people below. I signed up. Made deposits. Placed some bets. Lost some. Then won some.Now, when I want to withdraw, they are asking for all sorts of documents. This is despite Fafabet running an identity check on me, which I can clearly see on my credit file/report.I proceed to sent in documents. All sorts of documents. They can even commit identity fraud and screw me, given the amount and variety of documents that I've sent in.But it's still not enough! LOL!They clearly don't want to pay out! This is a warning. Stick to the well-known brands like Bet365, WH, SpreadEx and such. Stay away from these cowboy outfits.Stay far away from Fafabet!

Krystian Richert
26 June 2024
Comment from uk.trustpilot.com
I deposited money to them from 400 e won almost 1900, and when withdrawing the same problems. Verification literally every now and then something new, acccptują, then suddenly ze yet something and yet something. Avoid them only problems and scammers. money most likely lost.

markennyee
26 June 2024
Comment from uk.trustpilot.com
Gave it a go but features disappear from the reels very quickly on all their games definitely set up to scam anyone in the UK controlled yet again by cookies to make the house edge 99/% in favour of the provider.eventually they will get caught scamming customers with false pretences no jackpots or even no features my advice is don't bother dismal con company set up in a bedroom

Danny
24 June 2024
Comment from uk.trustpilot.com
Im not one to write reviews. However, this company have let me deposit with no questions. I have also withdrawn a couple of times with no problems. Today I have a decent win and I go to withdraw and they are refusing to pay out. They want so much information ie bank statements, utility bill, bank card. Do you really think I am going to send that information to a company located in South Africa without a British gambling licence? This company is being looked into by the gambling commission. ANYONE FROM THE UK DO NOT SIGN UP TO THIS SITE. I wish I’d looked into the site before signing up but you live and learn.. im just glad I haven’t given them too much money

john
20 June 2024
Comment from uk.trustpilot.com
Next to none customer service, was not looking to win a fortune, but after £80 depositing, biggest win on casino slot game was £2, Maximum i bet was 40p.Avoid !

Jack
19 June 2024
Comment from uk.trustpilot.com
Scammers. Won’t let you withdraw. Avoid

L
07 June 2024
Comment from uk.trustpilot.com
Have played at most sites and although this ones casino slots may take a while inbetween winning bonus features, in my case they have paid better than anywhere else. Even got highest win i have ever had in over ten years on a feature round. As i say, thats just my experience and maybe my luck will stop. But so far no problems, easy fast withdrawals and decent gameplay. So far i would say best site i have played at.

PAUL ATHERTON
26 May 2024
Comment from uk.trustpilot.com
Awful. Just awful. Loaded money on to account but would not let me play as has £0.16 bonus left in account which I never asked for. Tried to withdraw my money but as had not wagered 50% of my own money, they would only let me do it if I paid a 5% fee. Reluctantly agreed but then nothing happened as website closed for maintenance for the weekend. Eventually found a back door, authorised the fee, got money and closed account. Showing service. Only good thing was the speed of payout but you need to provide life story and evidence to pass AML checks.

Stewpotts
25 May 2024
Comment from uk.trustpilot.com
Played just slots lost money but no 5% taken or issues with payouts.

Gedimins Kekis
24 May 2024
Comment from uk.trustpilot.com
Took 2k from my mate con masters do not try imaging if you win YOU WON'T SEE YOUR WINNINGS OR YOUR OWN MONEY!

Juris G
23 May 2024
Comment from uk.trustpilot.com
They will take your deposit in my case £2000 and wont let you withdraw or anything maybe if you deposit £100 it wouldn't happen PLEASE STAY AWAY FROM THESE PEOPLE!

Consumer
23 May 2024
Comment from uk.trustpilot.com
A great website full of great great odds and great people definitely recommend using this site

Jamie
22 May 2024
Comment from uk.trustpilot.com
Extremely sneaky company as others have mentioned. The withdrawal fee of 5% is even worse when you consider they don't show you max stakes unless you have money in your account. I deposit £200 to place on a football game and only after depositing it tells me the max stake is £30...There are far better and less shady bookies out there, avoid fafabet.

Henry
22 May 2024
Comment from uk.trustpilot.com
Terrible odds on most markets.Don’t inform you that there is a 5% charge on withdrawals without 50% of deposit being wagered until after you have tried to make a withdrawal. They also offer to waive this charge if you leave a positive review which seems a bit scummy.Lack of a live chat which almost every other sports book has makes reaching customer service hell.

Luke
21 May 2024
Comment from uk.trustpilot.com
Don't get why all the bad reviews, mainly people moaning cause they lost money but that's part of gambling win/lose.I've had a good experience with fafabet once verified withdrawals are under an hour, well it is for me.Great experience for me though

Stephen
18 May 2024
Comment from uk.trustpilot.com
I have played quite a lot of the casino sites in the U.K. and have a really good understanding of losses and returns and what to expect from playing slots. Fafabet though is by a country mile the worst on returns, even the bonus rounds don’t deliver the big payouts that they should. For example 10 free spins won on a bonus round on sugar rush yielded just £11.30 at a £1 multiplier stake. Triggering a bonus can be as difficult as trying to find hens teeth too, their odds have been set way too high to ever make this site an enjoyable experience. As always, I play with an expectation to lose my money but I also expect (and suspect) Fafabet winners to be very far and few between.

David Tamworth
16 May 2024
Comment from uk.trustpilot.com
I’ve had the misfortune of dealing with a lot of bookmakers in my time, but these guys are something else! As well as the usual issues of them restricting the stake sizes of customers that dare to win, they also then try and take 5% of your withdrawals! What you won’t have noticed in their Terms & Conditions is that they have a very unfair clause with regards to stakes vs winnings, giving them them the opportunity to reduce your payouts by 5%. Of course, they will say, ‘it’s in the Terms & Conditions that you agreed to when you opened the account,’ and whilst this is true, it doesn’t make it acceptable. How sad that we can’t just open an account, place a few bets and win/lose without having to go through the Terms & Conditions with a magnifying glass! What really made me laugh is when they tried to incorrectly apply the 5% deduction clause, which I disputed. They eventually backed down and paid out (without the deduction) magnanimously claiming a ‘gesture of goodwill.’ In reality, they either don’t know how to apply their own Terms & Conditions or they wilfully tried to apply them incorrectly to reduce my payout. Anyway, I’ve had my fun with them now. Just another bookmaker that won’t take bets from customers that win, but also one that has unfair Terms & Conditions. I can also concur with other recent reviews here regarding their reluctance to payout and the barriers that suddenly appear when you want your money. Barriers that are nowhere to be seen when you are depositing your money! Best avoided unless you are happy to spend your weekends debating the finer points of their Terms & Conditions with them!

Daniel
11 May 2024
Comment from uk.trustpilot.com
Had no problems so far Seem ok

Dan Gosling
10 May 2024
Comment from uk.trustpilot.com
Superb customer service from MM. Despite it being my fault the problem was sorted and he resolved matters brilliantly. Thoroughly recommended as they went the extra mile for the customer. Great job.

stuart miller
07 May 2024
Comment from uk.trustpilot.com
Take take take, the minute you win, please provide your bank statements, tax return, sisters dating history, sperm sample, last week's shopping receipt, everyone's details in your phone or they won't pay you out! Stay away. They are happy taking your money but don't wanna pay out (especially if over £200) absolutely shocking service. But if you still wanna deposit, they will happily take it . Big no go, pls pls pls stay away!!!!!!🤬
Diana
23 September 2024
Comment from uk.trustpilot.com
Had few wins that took me up to credit of just over £600. Was about to withdraw but found account suspended. Already sent documents to verify account and so sent couple of emails and was then advised account reopened. I played one more game and had two wins in six spins and this took me to just under £1500 credit. Went to withdraw and my account was suspended again. Second time 48 hours and only been reopened 10 minutes earlier. Sent email and then advised account was under 24 hour review - no reason given. Want to withdraw funds but can not. From other feedback appears this company suspend account if you win
Had few wins that took me up to credit of just over £600. Was about to withdraw but found account suspended. Already sent documents to verify account and so sent couple of emails and was then advised account reopened. I played one more game and had two wins in six spins and this took me to just under £1500 credit. Went to withdraw and my account was suspended again. Second time 48 hours and only been reopened 10 minutes earlier. Sent email and then advised account was under 24 hour review – no reason given. Want to withdraw funds but can not. From other feedback appears this company suspend account if you win