Genting Bet Review

I joined 888 casino a few months back sent several emails and messages but no reply what so ever. Terrible customer service with no online support. All i wanted to know was about bonus when joining and your verification but nothing no replies absolutely shocking. Never ever had that happen before and yes it was the correct email address too.Stephen Tague

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When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.

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False advertisement. If I could leave a photo here I would. Signed up lost my bet and got no free bet as stated I would on sign up. Sad site Sad treatment. Sites like this are obviously on there way out. Not worth the headache and unusual odds on games somethings not right here. In my opinion.

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If you like to pay money to watch hundreds of dead spins and never be one penny up then this is the site for you. If you want a small chance of winning a few quid then keep well away from this site.850 spins without a single bonus totally pathetic.Payout percentage 0.0001%

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I will just basically say what everyone else did.Scamm and rigged games.6 different games deposit to play each not even a one bonus all games catching errors just to interfere with you getting bonus.They scumbags should be prosecuted.They deserve proper fee from gambling commission like some other sites.Hopefully soon it’s going to happen.Karma is always coming back and I’m sure those shameless thieves will pay.Highly recommend to avoid those thieves.Shamless without any qualities or dignity.

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Impossible to unsubscribe from daily spam on the phone. I never signed up for this and it tells me I have to log in to unsubscribe, but I don’t have, and never made an account

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Innovative and irreverent with great odds.

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On par with virgin . Basically robbing bast…s there online help is a joke all they do is refer to the gaming platform and how fair it is … 60.00 deposited to gain a bonus which paid 40p … mmm yes that’s fair .. all there games are run through the Gibraltar platform … the worst of the lot by far … they will Rob you dry .. disgusting site . Stay away . Stay clear

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Excellent company great odds and good offers

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Nice straight forward lay out and works at a decent speed. Some decent offers too

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Again…. Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for… Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved… its a joke! so frustrating!! Dont answer emails back… username taz140688

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I think it’s a decent site but needs a good app

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Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.

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Avoid this scam company their livechat is non-existent takes days to reply while they still try and scam out there way of withdrawing money, by asking for identification after you have played.

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Avoid at all costs. I accumulated over £1800 and cashed out £1000 on my first go with them on the slots. My bank was credited with £150! After finally getting a reply through email (no phone number to contact them) I was told I had breached my bonus rights, after a little digging I definitely haven't! They are still refusing to pay out and I'm going through all the right paths to have it resolved. If you want good customer service, which isn't backed by lies I'd avoid this company at all costs. How they think they can get away with this is beyond me!!

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This site is a joke!!

I’ve just signed up – very easy.

Provided my driving license and bank card as requested. Then deposited a large amount.

Was looking forward to playing and when I enter a room to play it tells me that I’m required to provide info. (I already have!)

Live chat expecting someone will answer my Q straight away and then realise that they reply in “a few hours”.

You guys having a laugh?

Tried to find a telephone to resolve the issue and there’s nothing available.

Can someone look into it ASAP.

UPDATE
So it was resolved 20 mins later after asking 10,000 questions about my occupation etc.

Oh, this sit also freezes a lot whilst playing. Takes the pish. Worrying actually when for big hands on black Jack

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This gambling site is an absolute disgrace. Surely with all these lousy reviews the gambling commission should step in, what are they there for.
I had the usual problems, the app is appalling, try they're live chat, ha, it says they are answering, in about a few hours. My latest request for my money back, has gone unanswered, now for 14 hours! I've emailed them, had no answer in 5 days.
Once you have signed up, and deposited cash, which seems dead easy, it suddenly appears that to withdraw cash, if your lucky to win any, is the most difficult process in the world.
They seem to constantly making new excuses, as to why they can't give you any money back.
AVOID THIS COMPANY!

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The worst customer service of all casinos. No nu.bers to call, live chat never works, emails get answered in days. Verification takes ages and they are ignorant. Avoid this place by all means

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All of the one star reviews made me skeptical about my withdrawal, however, yesterday I withdrew £630 from a £25 deposit and today (less than 12 hours later) the money is in my bank. I provided a picture of the debit card and a picture of my passport and that was it. No issues at all.

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Pathetic, I joined Genting online Casino years ago, I haven’t played slots for a long time but got an email from Genting, offering a ridiculous amount of free spins for a £10 deposit so deposited. By return, I had a message telling me that I was no longer eligible for bonuses, went to withdraw my £10 to find £20 minimum withdrawal limit. Played and doubled my money and now they are asking for verification (as I said, joined and played regularly, years ago) Will certainly avoid in future.

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I keep getting emails supposedly to links from this site offering free spins, It looks like a scam but even if it's not I don't gamble and would rather gouge my eyeballs out with a spoon than click on a dodgy link.

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A sister site of Prime Slots have been waiting for a response for over 12 hours regarding a technical fault that is across all their sites.

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Don't play this site. Its easily one of the worst,If not the worst. I play a lot of online sites and have a very successful track record. I play one or two games a certain way which limits loss and can produce high returns. On this site however zilch. I have spent over £1500 and never have had any win. I am lucky its not a problem as the last £300 was lost deliberately checking out the gaming to be sure. Its a total con. They claim to be protecting you when the losses mount up. In fact they are covering themselves. I don't mind a game even where the odds favor the house 60/40. This is honestly nearer 95% in their favor. Avoid.

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Trying to send documents very difficult don't normally have problems they let you add monies but not withdraw no contact no for help monies just sitting their waiting to be withdrawn I think this company is a bit of con

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I sign up to genting casino for a bonus offer. I deposited £20 and should have got another £20 money added to my account which didn't happen. I Messaged them and they said it was a management decision that I won't get the bonus. I asked for the reason behind why I can't get the bonus and they won't give an answer.

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I have a pending withdrawal of £2800. They asked me to send in proof through for the PayPal I used which I did via email… 5 days ago. And it’s now 5 days without reply! Live chat isn’t live chat as no one ever responds. Does anyone know how to get through to them? I fear they’ll just never respond to me!

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Don't waste your time or money on them – you're not meant to take any money from them and their Customer Service Team is unable to provide a customer service. Like everyone else, I was forced to close the old Genting website, which I'm sure had unused Reward points, but any unused Reward points didn't transfer over to the new website (same login details and a Welcome Back message) and bizarrely, I was denied access to the new site welcome bonuses. Why? All I get from Genting 'Customer Service' is that it was 'a management decision', but none of the managers are willing or capable of providing a simple explanation, despite numerous emails. Are the welcome bonuses only available to new customers? Did I win too much on the old site? (Ha!) I don't think Genting care a jot about their customers (who contribute to their wages) and I'd bet my last 10p they won't respond to this glowing review with anything other than 'it was a management decision'. On the plus side, I discovered S*y V*g*s offer a great welcome bonus to everyone, and no wagering requirements. Still needed to provide photo and address ID, but they all do. Genting is now removed from my website Favourites, and is unlikely to be reinstated any time soon.

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Dreadful. Won't be long before they're in administration

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Terrible company worst customer service ever. Live chat that isn’t live and no one ever responds and an email service which you send to them and never reply go anywhere else it is to be a better experience AVOID AT ALL COSTS.

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Absolutely terrible they send you emails and phone you when you do as they say no free twister bonus or spins anywhere. Try to deposit it fails ask you too call. Far too many better companies out there don’t need this crap. AVOID AT ALL COSTS. Oh yer the live chat isn’t live as no one replies lol absolute joke

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Absolute Cowboys
They gave me free spins with my £10 deposit but wouldn't let me withdraw my real money until I'd used my bonus… Which you can't use until you've used your real money. Absolute scam will never use again

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DO NOT USE. Vile company, basically thieves. I have money in my account which I wish to withdraw and they won’t let me unless I send in numerous copies of my passport, driving licence, bank statements, etc. Pretty convinced they are trying to steal my identity. AVOID AT ALL COSTS.

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IT WAS BAD BEFORE BUT SINCE THE TAKE OVER I WISH I COULD GIVE IT MINUS STARS. LIVE CHAT REPLIES ANYTHING UP TO DAYS LATER. SOMETHING IS NOT RIGHT.

HAD A BONUS WISH SHOWS IN CREDITS WHEN SPINNING AFTER CONVERTED SAYING I WON BUT WHAT I WON WAS NEVER PUT IN MY BALANCE. FUTHER MORE I CAN ACCESS HISTORY TO EVERYTHING BUT SLOTS. WELL I'VE SENT THEM EVIDENCE SO WILL SEE!!

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I placed my first bet, then I decided to activate my bonus and I won £1,000. I uploaded all of my documents, received money within a few hours. Then I went on to win another £1,200. Payout can literally happen within minutes. Brilliant site! My new favourite x

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Average casino, customer service is helpful tho…

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Good site from my experience, got all the info I needed.

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Excellent site I have had no issues with Gentingcasinos. I will recommend it to my friends.

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Employee Radu thinks r4pe is “surprise sex” shows what kind of establishment and employees are working there. Would report to the police and never step foot here.

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Honestly do not touch these with a barge pole! Once you beat their wagering requirements you have no pop up to say congratulations you’ve beaten the requirements so you have no idea how far into the requirements you actually are! A slot that doesn’t produce a single board in over £600 is a con! Just play with 365 or skybet! These jokers are amateurs!

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Lovely landbased casino.
Friendly staff lots of choice of gaming machines and machines actually pay out ok .

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Do not bet with this obismal company
They sent me a letter asking me to prove my identity I sent multiple emails to them all relevant docs requested one hurdle after another they then make other stuff please send payslips and what do u do for a job (none of there business ) also front and back of a bank card passport bank statement any more and more then send a letter back you wish to reopen your account you then have to write this yourself as a printed signature is not accepted I think this company is out to STEEL YOUR IDENTITY AVOID AVOID AVOID I HAVE REPORTED THEM TO THE GAMBLING COMMISSION OVER THERE CONDUCT AND ALSO TO GPDR AS I FEEL I AM BEEING SCAMMED BY THEM

ALL I WILL SAY IS ONE WORD OBISMAL

…
..
AVOID AVOID AVOID

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had me fill out forms send in personal id then kept my account closed anyway

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What a joke minimum spin not 1 win spin forget about a bonus couldn’t even get a 3 in a row what a joke avoid unless you like throwing money away.

This is not about getting wins every time for me I just like to have a flutter if I win great if I don’t oh well, but I do expect to win my bet back on some spins and have my money last more than 2 mins

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All Genting does is take, take, take. Very poor returns, if any at all.

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Anyone who has unusually bad losses from genting casinos should write reviews. And maybe gaming commission will sit up. Just appears they are recouping lockdown losses ive observed for 8 hours or so and noted how unbelievably low peoples features on slots were, on the rare occasion they came in . 3k later I could count features on one hand . Hardly random it seems

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Don’t use this online casino time wasters . They will make you louse your k yes first and then keep asking you documents and payslips etc . I know how to handle them time is time .

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If you want to lose lots of money, very quickly then choose this site.
The only way to genuinely win big with an online casino, is to literally play for several hours at a time. You need to start off with very small bets and gradually increase the bet size. Casino's say that machines are not rigged. Well this is debatable. As soon as you hit the spin button, the outcome has been decided by the server. There is no big reels that actually spin round, what we see are just graphics.
Genting will take a few thousand off you, then restrict your account to a small amount for each month. This is a very clever move by genting, as they pretending to show that they care about the customer, but what they are actually doing is, making it virtually impossible for you to win any money. By genting restricting accounts, it's just basically a license to take money each month. It would be easier to set up a standing order with your bank and just pay genting a fixed fee each month. This would save a lot of time.
If it was possible to give genting a minus zero, star rating then I would have chose that option.

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There is no loyalty with this casino they will just cast you out without a second word. Plus the rtp is lower than others you will find odds are lower than their land line slots for some reason check out the figures and compare

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Your casino is genuinely a pile of w@@@k Shame there is no one to complain to that would actually be on our side

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shocking site which i will never play again not won anthing in 3 years dont play here its a con

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