Genting Casino PLAYER REVIEWS(884)

Benjamin
09 April 2024
Comment from uk.trustpilot.com
I asked not to be contacted and applied to GamStop and got lots more emails from Genting

leena
09 April 2024
Comment from uk.trustpilot.com
I love this app and Genting casino specially that roualte fire blast game but when it’s bonus added it’s quite difficult and I have limit so I feel sad. And one more thing you given us free spins but it’s only 10 I think you should now upgrade Otherwise this is very nice I love this Thank you

jamesmcbride
09 April 2024
Comment from uk.trustpilot.com
I have got a lot of enjoyment from my experience on the slots for not a whole lot of money.

mikey
09 April 2024
Comment from uk.trustpilot.com
I love the slots but the live chat and email is way to slow it's ridiculous even documents never get reviewed for months lol sort it out 😕

Steven
09 April 2024
Comment from uk.trustpilot.com
The website is horrible. Absolutely not user friendly. Only one tab can be open, otherwise it logs me out. Ridiculous. Other online casinos allow you to play 2-4 games at once. If you don't believe go to check Paddy Power or Hippodrome. Depositing money takes very long and requires lots of steps. Other casinos take 1 click, I can do it between 2 roulette spins. The way the bonus balance "works" is that it doesn't. In order to fulfil the conditions to get it you have to do so many complicated and impractical things and in the meantime you can't withdraw your own money, let alone your winnings. It's outrages. I requested customer services to turn off bonus games in the end. So, honestly, everything about the online getting casino is horrible, except the games. You have some really cool games unfortunately, which is why every once in a while I bear the pain to visit the website.

Mrs Sue Mcclair
09 April 2024
Comment from uk.trustpilot.com
When we first started going to the casino it was nice and you had some wins but when you go now no one is winning and everybody is moaning

Ashley Stephenson
08 April 2024
Comment from uk.trustpilot.com
I love playing all the fabulous games on my account easy to understand and have fun knowing your limits

Isn Collins
08 April 2024
Comment from uk.trustpilot.com
Took ages to sort out - had an open session for 2 days which I couldn’t close- eventually it got sorted but no reply on email

MRS SHEILA BAILEY
07 April 2024
Comment from uk.trustpilot.com
A lot of your games no longer have a gamble for freespins, or for a bonus feature.

Joey_P
07 April 2024
Comment from uk.trustpilot.com
Live roulette wouldn't load, along with a few slots. Didn't get many wins or bonuses either

Julie Fletcher
07 April 2024
Comment from uk.trustpilot.com
Games like secret garden and fluffy favourites dont load. And there's always problems with promotionsU can never spk to anyone on chat just av options and it never gets sorted

smibai_as
07 April 2024
Comment from uk.trustpilot.com
Fantastic games however only one withdrawal request is stupid and deposits didn’t go into account, it’s been 12 hours now

Jamie Rust
06 April 2024
Comment from uk.trustpilot.com
Buggy games, flawed loyalty program, win ratio seems biased towards new players, regular depositors are punished with no returns and randomly a 'management decision' was made to remove daily offers without explanation.

Renata Vackova
06 April 2024
Comment from uk.trustpilot.com
A year ago, this used to be good for get some winnings. In the past half a year I never win on any games. I will not play here anymore.

customer
06 April 2024
Comment from uk.trustpilot.com
Lay out of games isn't the best, it would be nice to have page full of visual choices on roulette tables available.

Customer
06 April 2024
Comment from uk.trustpilot.com
Money withdrawn come like after ages and in the middle of the game just the server lost and limited time to place the bet during the spin hate it rest other sites are perfect.

dalefitz
06 April 2024
Comment from uk.trustpilot.com
I'm sorry. I love your site but your bonus is crap What I'm saying is think about it. Other sites is, once you win the amount off bonus then you have won that. I love your site but this is what puts me off now. For example I'm on £90 + but I can't take it cas your shidemands. Even if Iv won this money on free play or cash I should be able to cash out anytime. Its a joke.

yackuza_boy
05 April 2024
Comment from uk.trustpilot.com
I tried once! 10 days 2000 £ and payed nothing in return! Its not fun and I do not advise anyone to try this casino!

buddy
05 April 2024
Comment from uk.trustpilot.com
They take an age to process withdrawal, hoping that you’ll reverse your decision. Other casinos withdraw winnings to your acc instantly

Khan
05 April 2024
Comment from uk.trustpilot.com
Hi everybody the genting casino I have very bad experience because very slow withdrawal process even Live chat also no reply after 5 hours I was receive reply from tham

mikey
05 April 2024
Comment from uk.trustpilot.com
This site is the worst out there doesn't pay the money it should and drains you of your last bit of money on account avoid avoid avoid

ant
04 April 2024
Comment from uk.trustpilot.com
WR are ridiculous and higher than other Sites. Games are laggy and boring.website is outdated too.Giving two stars and thats being generous tbh.

wayne lloyd
04 April 2024
Comment from uk.trustpilot.com
Love the site great games the only thing is when you make a withdrawal it takes a lot of deposits to even get a good bonus on any game i play. If it wasn't for that it would of been 6 star's.

Eck
04 April 2024
Comment from uk.trustpilot.com
The site is accessible and offers a range of products and services that are suitable for me. Also, there are no complications. I'm sure a bonus will be in my possession soon.

Ishigami Dave
04 April 2024
Comment from uk.trustpilot.com
Very low RTP for what you’re putting into the site. Been using the site for two years and it’s really mid as in their sister site Ojo pays more back to the player and has specific promotions that are all reall money promotions not bonus money which you have to wager 35x the amount you put into the site… Gentings are a great establishment to go and play at and have a drink but their site is disgustingly tight with payouts and giving the player the insensitive to continue playing… I’ll give it 4/10 overall and I’ll give it another 2/3 months to see if it pays out any better after this review….

sheehanle
04 April 2024
Comment from uk.trustpilot.com
They keep saying I've to update my info when I try to take out money

Jasmine
04 April 2024
Comment from uk.trustpilot.com
Hanley casino made me and my friends feel unsafe like it’s a boy club, I spoke to the management who didn’t believe me, will go to a female friendly place in the future

Rachrowan
03 April 2024
Comment from uk.trustpilot.com
never win put so much money into games payout not like other sites

Foxylisa
03 April 2024
Comment from uk.trustpilot.com
I'm always putting money and I never win anything back

Alwaysssss
03 April 2024
Comment from uk.trustpilot.com
Great casino site never had an issue

Josefzajac
03 April 2024
Comment from uk.trustpilot.com
Worst casino I played on never gives you any wins just loosing would never recommend to anyone

customer
03 April 2024
Comment from uk.trustpilot.com
I don’t like that I can spend 60 euros and not a chance to win I don’t have a problem it’s just for fun

Inara
03 April 2024
Comment from uk.trustpilot.com
Got 10 free spins on a game(for real money)when free spins done,winning money just disappeared.

craig millwalk
31 March 2024
Comment from uk.trustpilot.com
worst one have ever used gave me a bonus with 10 pence spins then uses all my money up but u wager about 500 and does not let u lift out and then takes it all also got 1 bonus which gave me 0 out of 10 spins then another got 13 off 1 pound spins could not take out avoid at all costs

Hayley Schora
30 March 2024
Comment from uk.trustpilot.com
Should have read the reviews first - came across this casino as it has a game I like to play which is no longer available anywhere else. It’s now been over 36 hours and my withdrawal is still pending. No reply on the chat in the app or Facebook Messenger. Will update if this changes

Natalie
30 March 2024
Comment from uk.trustpilot.com
My withdrawal was pending for two days and after reading reviews on here I thought I wasn’t going to get it but was pleasantly surprised when it had gone in today. Wasn’t so bad after all and a least I got paid out. Thanks

Sorina Simona
29 March 2024
Comment from uk.trustpilot.com
Where the f..k is mi money from 12/03/2024 still nothing,I NEED A DEADLOCK LETTER ,AND I WANT IT NOW ,IF NOT I INSTRUCT MI SOLICITOR TO DO WHAT IS NEED TO GO IN COURT TO SEE WAY IS SO LONG TIME AND NOBODY RESPONDS ONLY COPY- PASTE MESSAGES,F..k YOU AND Ur STUPID Gambling SHET ,I JUST A BUNCH OF NOBODY THERE ,AND TRUST ME DON'T EVER TRY THIS SHET genting 💩

Regis Fernando Baroni
29 March 2024
Comment from uk.trustpilot.com
Well I finally got lucky and hit an 1000x on a Roulette game, after many deposits, I managed to win something back on this casino, Live Casino, but apparently my Withdrawal is still pending, 2000£ sitting on there and I’m waiting for 19hrs, the response I have is always the same from the customer service, my docs had been checked before so I don’t understand why they don’t pay out, 19hrs if I get my withdrawal I will update this review. My username is regisbaroni1.

Natalie
29 March 2024
Comment from uk.trustpilot.com
My withdrawal is saying pending still after hours of waiting it hasn’t even moved from processing payment to card payment and I do not feel confident or happy with the service as other reputable sites pay more or less instantly

Kirsty
28 March 2024
Comment from uk.trustpilot.com
Why can’t I speak to an actually human being. Also pending transaction has being pending hours. Can use advise how long for withdrawal also can you please advise if why documents needs to be sent as I have previously done this before.

Cem okan Tan
28 March 2024
Comment from uk.trustpilot.com
If i had a chance, i would'nt give any shid instead star, they take all your money, SCAM MF,

Craig Whiting
26 March 2024
Comment from uk.trustpilot.com
I have won to be fair 600 pound from this site and received it but be careful of late night gambling and refresh all the time eles it will run away with your money thanks craig

Sorina Simona
25 March 2024
Comment from uk.trustpilot.com
000000 STAR FROM 12 OF MARCH TILL TODAY STILL NOT HAVE MI 70£ WIDRAWAL, PLEASE STAY AWAY FROM THIS SHET IS JUST A BUNCH OF NOBODY THERE ,JUST STUPID AND FAKE AGENT ,PUT IS 25 TODAY STILL NOTTING ON MY ACCOUNT,STAY AWAY ,IS REAL PERSON HERE IT'S A WARNING,THE BAD REVIEWS ARE REAL 💯💯💯💯💯💯💯💯 DON'T EVEN TRY NO CHANCE TO TAKE YOUR MONEY ⚠️⚠️⚠️⚠️⚠️👎👎👎🤬🤬🤬🤬🤬📛📛📛📛

Gary Newland
25 March 2024
Comment from uk.trustpilot.com
I've played on this site on 3 separate occasions over 3 months. Playing slots that i play regularly on other sites because they usually pay out or at least they always give you a game.Not on this site.I've never at any point been in profit.bonus' never happen,Even playing several games over the course of a day the results are the same.It's too bad to just be bad luck.I do a lot of research of online slots and ive never come across this before.And every complaint similar to this one just gets an awful generic computer generated reply.So to sum up:Pay outs are low/non existent.Gameplay is non existent,Fun is non existent,The feeling you are being scammed is through the roof.

Agita
24 March 2024
Comment from uk.trustpilot.com
I managed to widraw 200£ which is not even 1k at 11 am , but after hours of waiting, it still says - Pending ! Why it takes so long ? Other sites pay out within seconds. I've been on this site for years , and never had any issues until now ,unbelievable. My username- agita22outloCan u guys please hurry up ,starting to feel like , I will never receive it lol21:14 o clock still pending

Dragos
24 March 2024
Comment from uk.trustpilot.com
TERRIBLE ONLINE CASINO - AVOID IT AT ALL COSTSI would give 0 if I could. On 24/03/2024 @ 01:06 to 01:07. I made a bet of around £200 - Manchester Roulette . The ball was spinning and then a pop up window shows up. I was still watching the ball spinning in the background. It had dropped into 22 black - which was a winning number. Only that my bet was taken and the number was not paid out. And then I couldn't get any support although Romen who keeps asking me the same questions every time and restricts my account for 24 hours without my consent, had promised me I would get support. I have never gotten any support. I also tried to get someone on facebook, no reply yet after 10 hours. The Customer Support on the website is useless: they say we reply within a few minutes - no one even touches the chat to say hello for hours. Frankly I will file a case with the Gambling Commission if I don't get paid the 22 black. OR at least you should have declared the bet void and give my money back. Now I feel lied to, humiliated, and robbed. Will someone look into this ? My user name is LucianoLucky

Colin Forster
23 March 2024
Comment from uk.trustpilot.com
Been playing monopoly megaways on here alot and it most be the most fixed version on the internet. Various times i have got bonus features and to win pennies is beyond believe. I dont mind losing you shouldnt play games if you cant except losing.To be play games that is rigged is taking the p@@s. Played this game on other sides and found the bonus round to be fair but not one this one.

Sorina Simona
21 March 2024
Comment from uk.trustpilot.com
Badbadbad don't waste your money here RUN RUN RUN IS FROM 12 MARCH 24 STIL L NOT HAVE MI 70£ THINKING WHAT PEOPLE DO IF THEY HAVE A BIGGER AMOUNT,WOW THAT'S ALL MI BAD CASINO EXPERIENCE,AND I SAY THAT BECAUSE I PLAY LOTS ON DIFFERENT SITE THIS ONE PLEASE DON'T TRY TO GIVE ANY CHANCE IS WORTHLESS,AND YOU GONE HAVE BIG ISSUES WITH YOUR MONEY ,JUST DON'T PLAY ON THIS FIND A BETTER ONE WHERE THEY PUT MONEY BACK STRAIGHT AWAY 🤮🤮🤮RUN FROM THIS STUPID S...still nothing on mi account

master dongle
19 March 2024
Comment from uk.trustpilot.com
Terrible online casino if you win alot of money they reduce ya % of winning in the future won't be playing on this site again it's gone down hill since after winning on good stakes and now had low pay outs all sudden on high stake bets must avoid not very fair they do this.
Grant Bedford
10 April 2024
Comment from uk.trustpilot.com
Absolute scam casino never got bonus match and free spins customer service don’t reply via live chat and email u only get a dumb bot site is rigged but quick enough stealing £1000 from customers
Absolute scam casino never got bonus match and free spins customer service don’t reply via live chat and email u only get a dumb bot site is rigged but quick enough stealing £1000 from customers