Genting Casino Review

They keep restricting my account saying I’ve used bad language, so I’ve been screen recording my sessions! When checking on my mistakes I found no. They’re just just restrict your account as when they’re like. 2nd thing whilst playing a megaways slot game I received a bonus of 10 free spins, whilst the spins were playing, a message came up on the screen saying you have lost connection. I’ve refreshed my connection and it logged me out my account. Tried logging in and it won’t let me log in. Emailed customer support several times and no reply! Disgusting service I’ve never seen anything like this. No mercy or hope of any kind. I have money on my account and I can’t login. Black screen flashing. I have no hope left. No justification Not fair for customers who have been gambling for a long time.

Reply

Same as all other sites.Absolute Crap!Slots are terrible.Not one bonus.Your wasting your money and time here.

Reply

Absolute ridiculous customer service… no one will answer my online chat messages or emails. I have £400 of funds that I am trying to withdraw… I deposited my initial funds on Apple Pay and now I’ve been told they can’t transfer me my winnings the same way. They have said I have to give them my bank details which I’ve tried to do, but now no one will confirm that they’ve received them. I can’t change my withdrawal method as it says I have one pending and won’t let me do anything until it’s sorted.. so have £400 which I can’t withdraw and no one speak to me to sort it out… absolutely fuming I’ve never had any issues with other sites I’ve used

Reply

So far so good. I have not had any problems. Deposits and withdrawals in timely manners. Much better and much more trustworthy then other online casinos. Rarely technical problems with the website and bets gets rejected so 1 star less.Overall not too bad

Reply

Very disappointed with Genting Casino. They constantly encourage you to deposit money with bonus offers but when you win they won’t allow you to withdraw the money saying it’s all bonus funds. Customer service is very unresponsive. Stick to William Hill and Sky who play fair!

Reply

This is literally the worst online casino. I want my account closed and my balance withdrawn . I have been emailing for days no response . Please kindly withdraw all my funds to my account and stop holding on to my money for dear life . Name is Ashley Gerard.Release my money !!!!!!!!

Reply

Opened account,made deposit and started playing with no problems whatsoever ….that was until I tried to withdraw 102 pounds…only now do they want proof of Identification, a bill with my address on it,bank card,driving licence and even want to see my income 😂 there is no one to talk to directly, they take forever to respond through a mail which just knocks back any verification or ID that you’ve sent them and now I have 102 pound stuck in their online site.been trying to get this since Saturday and it’s an utter disgrace….you don’t get this with grosvenor casino…..soon as I’ve got my money out I’ll certainly not be back…..id stay clear folks…friendly warning

Reply

Absolute joke of a site definitely not like ALL OTHER casino/gambling sites. You win money and instead of letting you withdraw they keep it in what they call “bonus funds” we don’t need bonus funds we need to be able to withdraw our money we win whenever we like wether they were won on free bonuses or not! Never heard of a company doing this before! Customer service is an absolute joke as well!! And after my so called bonus funds are gone I will never play or deposit money on this site again and will make sure anyone who like to bet the odd money NEVER uses this site. Stick to Sky and WilliamHill people.

Reply

Only joined last week and was a little dubious due to the reviews on various UK Online Casino’s on this review site. But I have to say that everything runs smoothly and the games are fun. Joining was simple and uploading my documents was not a problem.The games play fair as others have said and have already had a nice win on one of my favourite games.Thank you Genting for providing a decent Online Casino.

Reply

ABSOLUTELY DISCUSTING SERVICE BAD PAY OUTS WERE ALSO BAaD RUDE STAFF AND THE TABLE IS RIGGED AVOID GOING

Reply

I have visited their live chat facility on several occasions, emailed them twice, and even telephoned their 0121 number but have got absolutely nowhere.You ask to speak to an agent via Marcus the Bot on live chat but no human ever responds.My query is such a simple one to answer. I have a bonus balance of nearly £60 in my GC online account, having played well through my wagering requirements after taking up the offer of a promotion yesterday (deposit £20, get 75 free spins on Big Bass Bonanza). I am led to believe having played through the wagering requirements set, that my balance should be showing now as real money but no.Very bizarre organisation to deal with.

Reply

It is very hard to get help from customer support. I have tried multiple times through chat and email to get a real response from a real person but it is impossible. Emails just don’t get responded to at all. The Chatbot is the most annoying thing on this earth and should just be disposed of completely – we can read the faq pages ourselves, we don’t need to go to chat to do that. Once you manage to get past the worst chatbot I have ever experienced the ‘real’ people just copy and paste generic responses or repeat back to me what I have said to them but they don’t actually read and respond to the actual request. They just go around it. With some of the responses I have had I am not totally convinced that the supposedly real agents aren’t just chatbots themselves (or using one to do their job for them). Perhaps they get paid per response and want to have a never ending customer support queue but surely it would be better to actually deal with an issue instead of keep passing it around from support agent to support agent. I enjoy playing at this casino but it really worries me that when you have an issue you can get little to no help resolving it.

Reply

These guys are very proactive in marketing & promotion. My winning funds got somehow deleted. Complained by e mail zero response. They are wholly unreliable . Do not use better options out there.

Reply

I thought online gambling was safe I registered with Genting casino made a deposit a few times managed to win up to 360 pounds I wanted to leave I have sent e-mails tried using the online chat no help whatsoever. They don’t have problem taking money from me but I feel like I was forced to play as I couldn’t withdraw and call it a night I would like a refund and my winnings back with the option to withdraw. Also I would like to take this up higher. To the gambling commission because this isn’t fair it’s robbery

Reply

I would be very worry about playing with this casino what you win is not what you get as I had to find out the hard way by only giving me 150 out of 2730 winnings and only be told of what there rights are well what about me what are my winnings WILL NOT USE THEM ANY MORE AND BY GIVING THEM 1 STAR IS TO GOOD FOR THEM

Reply

Have sent 3 emails with no response, really the customer service is dire. Chat is just a bot and emails not answered. Have played here happily for months, yet for an unexplained reason I can’t deposit. The chances of actually speaking to a human being are zero. It’s kind of strange way to treat your customers? There are better options with other on line casinos.

Reply

Good payouts and good service

Reply

Awful,if you want to loose your money go for it ,the worst gaming club online

Reply

Very very poor customer service well in fact none at all waiting for my withdrawal of £2,200 but no response other than a generic response if we aim to process all withdrawals within a few hours yet I have been waiting for well over 24 hours this casino is very quick to accept deposits but seems they do not want to pay out legitimate winnings. I’m not happy at all

Reply

Pending withdrawal of 1200 vanished gone. No email response. No withdrawal. Frozen account. Nothing. Absolute bs

Reply

After being a loyal customer, I raised query via your chat service and kept getting the standard copy and paste responses (many where the agents couldn’t even complete the template correctly!) I then raised my query by email on 15/08/23. After 13 days (28/08) I got an “apology for the delay in responding” email from “Kate” who said she was the Customer Care Manager and she was investigating and would get back to me – your ref: [CTK#2516236]. I responded the next day (29/08) thanking her and providing further evidence to support my query.On 06/09/23 I got an unreferenced email with a standard response saying I’d reached a limit (one that is not shown on my account nor have I set for myself). My queries are not about reaching a limit, it’s a technical error that actually need to be investigated. I followed up my previous email under reference [CTK#2516236] to say the issue is still not resolved and provided even more evidence. I have still not received a response.You monitor this page. I don’t need a stock response. I would like assurance you will review your inbox/complaints management system, locate my multiple emails with attached evidence, investigate it properly and have the decency to respond. TIA

Reply

Username Roddypiper19.Given the run around deposited 400 on 1st September and withdrew 500 same day. Now two days later and still no money my withdrawal is still pending. One of live chat said they would escalate my withdrawal to get it quicker hours ago now as I was complaining but yet still nothing. Deposit and withdrawing are both done via PayPal and previously got fully verified with them too so should absolutely not be taking this long at all. Standard copy and paste answers when you try live chat. If I don’t get the money today I am raising a formal complaint..I use others like Mr q and the gamesys casinos and get instant withdrawing pretty much.. this day and age 2 days is a joke. I asked the chat whether they just didn’t work weekends in the withdrawal team but was assured they do so hmmm what is the hold up?Great selection of games drew me to them but once I get this money it would take a lot to go back as withdrawing is an absolute joke.

Reply

Was playing through a bonus and got to 215 which then disappeared,,they repeatedly tell me I canceled it,,,I DIDNT

Reply

Customer service it’s a sheet!!!!They answer after 3 days … what’s this sheet casino don’t have money for employer’s….They take you money in 1 second but withdraw they forgot too payI don’t recommend

Reply

Great Casino, slots are very fair in my experience compared to other sites and once your verified payouts are very fast, definitely one of the best casinos I have ever played on and easily better than most these days.They regularly give good daily offers, great site to play on and that is a very honest opinion, I have tried many other sites and their rtp on slots seems to have been lowered over the past few months.Genting compared to others in my experience is very decent in this regard with very good rtp and regular bonuses. Website is also very nice and with a classic casino feel, its very fast also.

Reply

Ive been in Genting Casino before aswell as Palm Beach Mayfair. However online, my money was taken from me. I was given a 150 pounds bonus and I deposited 200. I made 1400. But apparently i made that with my bonus money therefore they kept it all and said i cancelled the bonus and aswell i made that money from the “bonus” which is ridiculous as i spent way more than there 150 pound bonus.

Reply

Very bad ad withdrawals. Will take your money but when it comes to paying out… you will face a whole host of excuses and delays

Reply

Being regular customer who deposit a lot but not treated good by customer service and didn’t really enjoy website during playing at phone without downloading app as dont agree with all T&C’s honestly. Got rewards for level up but can’t claim it and support didn’t reply before rewards expired.. it says customer service usually answer you in few minutes when I was waiting for any answer from agent for 30hours :/ 0/10 DISAPPOINTED 😞

Reply

I have uploaded all of my verification documents, received emails to say they have been verified but I still can’t withdraw. Trying to speak with an agent online and just being ignored. They’re happy for me to deposit but when I want to withdraw I’m just being ignored. Appalling customer service.

Reply

What can I say got no problems with this site well apart from 1 takes ages to get thought to live chat but everything else is great fast withdrawal and easy site to use

Reply

Still waiting for the cancellation of the bonus funds, I still cannot withdraw my money. The verification of all the documents is fast but I think they are trying scam or delay the payment. In case I don’t get any feedback in few hours I go to the closest police station to report everything. I use to play in different casino online but this never happened, and I wish after solved this inconvenient I don’t have to write another review for any fake delays of the cash withdrawal. 2 stars only for the fast verification of the documentsThey cancelled my bonus funds, but my request of withdrawal is still pending status, really unacceptable.

Reply

Just signed up and got a nice win. Iv withdrew my winnings and uploaded a picture of my bank card. Yet to hear anything about needing more information or any word about my withdrawal. It’s been a few hours will update when I receive my money.

Reply

I had the same problem as everyone else now my ID been verified my winning go into my bank the next day.

Reply

I can’t say I’ve had any problems so far but then I haven’t won anything to withdraw and that seems to be the main problem people are having! I have only played a few times on this website and that was when I got the sign up bonus the only thing I don’t like is the huge wagering requirements on bonuses but saying that you can still win if you get a decent amount from a bonus, this is a review to win free spins so will let you all know how I get on!Joanneha1

Reply

Great range of games. Fast payout available and customer service that respond quickly to any issues. Definitely recommend this site!Username: sorbym

Reply

Getting is by far the most generous online casino, with live table games in their own venues and a massive array of slots. My only criticism is the withdrawal process for winnings could be sped up. Other than that 5 stars. Karljhall

Reply

Once they received my documents, the withdraw process was fairly easy. My first withdraw took a few days, and after that as long as it is not a weekend, it is processed in a couple of hours. Customer service responds within 2 hours, which is slower than other casinos, however, if you have notifications on, all is good. Thank you, reizzikei

Reply

Honestly I don’t know why these guy are wrote negative reviews but they don’t know how to withdraw money fast. I tried and my friends too. they are paying all withdrawals but delayed most of times. I am suggesting before placing the withdrawal request they have to restrict the account for 24 hours as well 3 days. then, you will get your money on 3rd days. Thanks I had no issues so far….

Reply

Brilliant trustworthy online casino, very helpful and fast to reply staff, great offers for free spins and cash-matches. Transfers are instant and so far all of my withdraws have been pretty much instantly available too.

Reply

Lots of Special promotions and new Bonuses. Payout is quick and excellent variety of games to play. They also have a hot/cold info, letting one know what is paying well or not so good. The site is easy to navigate. Username: Jeandidier

Reply

Username – jamiemellingWithdrawal process could be better and whoever is assigned to check customer documents needs a shake up. Twice I had to send my documents in. Great selection of games so stayed with them

Reply