Genting Casino Review

Bad bad bad PLEASE STAY AWAY FROM THIS SITE IS AWFUL 😞😞 TAKE MONEY BUT WIDRAWAL IS A HUGE AND LONG WAIT ,PLEASE READ CAREFULLY AND UNDERSTAND THIS REVIEW ARE REAL NOT THAT ONE WITH GREEN ,IS A HUGE MISTAKE IF U WANT TO DEPOSIT AND HAVE LUCK TO WIN ,THEN START PROBLEMS,BE CAREFUL AND FIND DIFFERENT CASINO SITES NOT THIS ONE

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I would give 0 if I could. I made a deposit and when I won I was asked for ID Documents. That was a week ago and despite emailing and chat have had no answer. Anyone thinking of depositing money think twice. I am looking into reporting this site.Updated My username is Suzie3108

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I reopened my account yesterday deposited over £100 and won &400 now conveniently i cant log in to my account emailed them twice and no sign of the withdrawal now I remember why I closed the account this is supposed to be a big firm with land based casinos they are terrible

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Like all casinos quick to take it off you which is frequent, but on the odd occasion you win very slow to pay out. Still waiting nearly 24 hours later. Bland unhelpful responses to queries. Other casinos can do it within the hour. No excuse.

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York place Edinburgh, elderly man, I’m curious of where people are from, as I’m from Edinburgh so I tend to ask the toilet staff (mostly of African origin). I asked a white man where he was from because of his accent, which sounded European, he then asked why I was asking, to which I said “I’m just curious, I like to know since I’m from here if you don’t mind me asking” I then said I ask everyone like I do to the people selling aftershave in the toilets, he said “oh so you think I’m one of them” I feel this is an awful attitude toward people who work hard, he’s clearly entitled.

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Some time 4/5 days withdrawing i win 4300 but sat sunday so i got my money tuesday it’s no problem some time i got 24 hour . I like genting

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The site seemed good and was enjoying playing until it came to withdrawing. The time states a few hours and then when you try and contact someone you’re just told that it can take longer with no reassurance. It’s unfortunate really because besides this it was good. I’m currently 19 hours without my withdrawal funds. Hope and expect to see this ASAP.

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Made a deposit over 4 days ago. No money to be found in my account but was accepted on my bank. Customer service just keeps telling me I have to wait because it’s pending on there apparently. No real answers. Asked them to just send the money back completely avoided it. Never got stolen from before until now so thanks

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Fabulous staff, great environment. Bu everyone playing slots should be aware that genting casinos have craftily reduced the RTP TO 90% WHICH IF YOU DO THE MATH will mean that your odds of winning are roughly 30% LESS than GROSVENOR CASINO . Plus you should stick to a max stake of 50p as most of the time you will win more pound for pound than higher stakes. People playing higher stakes will tend to get fewer features and they will also pay less, as the casino gets better value from several machines appearing to pay on small stakes . Higher players just add to the fund to pay out 50p players

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Worst possible experience with this app. I tried to withdraw £900 it said pending for a whole day and then they declined my withdrawal and now that money is missing. I still had £950 in my account in real playing money, I have gone back into my account after a couple of hours and that £950 is now £90 without any activity. So I have over £1750 missing now, I have all the screenshots of proof for withdrawal amount and account balance. As of yet I have had no reply from either customer help or customer email. This is a joke and a scam if it’s not sorted I will be taking this higher.

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Normally when I have withdrew money it is in my account within a few hours. Now that I’ve withdrew a larger amount £3600 I am still waiting. When I speak to online chat they just reply with a copy and paste answer that it’s waiting to be processed. Why because it’s a larger amount you are stalling? I wagered bonus funds to real money balance so if you come back with the breach of bonus comment that I’ve seen on here then I shall be taking this to the gambling commission or even higher because this is theft! Hopefully you reply that it has now been processed. I don’t what to hear it takes 2-7 days, regulations, bonus requirements (if this is the case you shouldn’t let people do larger spins) ect etc. I don’t want a copy and paste answer, just reply when I shall recieve my money and then I Will delete the review.potlis_io07!

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If I can give 0 start I will.This is a bad site and warn people not to play on here. I’ve deposit £500 and they got my winnings but they won’t let me withdraw they said because I’ve played with the bonus money which is not true. I only had £50 bonus from them from my first deposit of £100 and lost it all my make other deposit after that but now they refused to pay out. They have put my winnings into bonus account and they said unless I played all that (£1261) I cannot withdraw that mean I will lost all my £500 deposit as well. It’s a joke and I will take it further to legal advice.

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Slow withdrawal times! It states on the t&c that it takes a few hours to process, here I am 14 hours later and no sign of any processed withdraw. It’s for £1100 my username is Ltay88If your website states it will be processed in a few hours then you should stick by your own terms and conditions.You can never get hold of support and it’s starting to annoy meI just want my withdraw in the time you state it takes to process.

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Well seeing as I can’t get through to customer service or an email reply I’ll put it on here. That way I’ll get a quick answerCan you explain why you’ve allowed me to deposit on my card that was verified only to win some money and suddenly you want card verification?This must be the third time I’ve verified the same card and live chat is absolutely useless. It seems you respond quicker on here. Also you do know by the UK gambling commission you’re actually not supposed to allow deposits until the account is verified. I have withdrawn from you before and this is getting to be a bit silly. You like any other casino that does this ignore the fact I have STATED the gambling commission rules and you still proceed with the same ‘we have a right to ask for further verification ‘.No you don’t. As soon as I am verified you can’t just ask again because I have won.I would love to say I’ll wait till verification is over then take the money, account closure and make a complaint either gambling commission or the financial ombudsman.

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Wow I should have read the reviews before spending £1000 on be amazed 50p and £1 spins not an payout after I spent £650 a bonus landed and paid £14.75… how amazing then nothing till I reached 1k… wow ….. how you are even on the market… people stay away avoid at all cost … I’ll get this posted on your social media as well … funny enough I video all my playing …. Will all go on social media….

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These people are theft not giving you your withdrawal on time after. all the verification process I have completed the money was still hanging in the casino then they gave you the full opertunity to reversal your withdrawal to lose again jockers no customer service stay away of these

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Stay away from this company they are scamming people I have made multiple deposits then on Saturday night maid deposit for £100 and then my account was frozen so closed my account and requested my withdrawal so Monday they say sorry we can not withdraw to your chosen method of deposit we need to withdraw it to your bank account send all my details Then they say we need bank statement delay tactics as this company are thieves I have provided everything over the last couple days and all they keep replying provide bank details and bank statement PLEASE STAY AWAY FROM GENTING CASINO THEY ATE SCAMMERS

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I deleted my 100 pounds bonus win by mistake and they basically did tough S##t…So I will not be depositing here again.And the withdrawals take to long Yea not the best experience.

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Good selection of games and fair upon playing.

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What joke did withdrawal 3 days ago for £100 still pending all other gaming sites are instantly processed and back in your account do they not realise they lose customers over this pay my money Username Wheatley75

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STAY AWAY AT ALL COST!!!!I’ve just been advised my win of £2500 has been withdrawn and declined by this company! I placed a £10 deposit for a matching bonus… I played the 1 game continuously and at £650 I questioned the wager and what it meant to be told there was a wager and it would need to be beat before any funds were mine.. guess what! I beat it! At £2500 I decided to withdraw my bet and take the win. I’ve chased this company literally every 5/6 hours to see where my money was. I noticed it had gone from bonus money to real money which meant it was mine and immediately put the request through. I’ve been fobbed off at every opportunity and every chance. I was then told that due to no fault of my own and I couldn’t have known that it was breach of bonus, this bonus breach something that seems to be a popular excuse! But they have confirmed it was of no fault of mine.. Absolutely NO WAY is this a breach! My bet was finally removed of my account after 2 days of huge stress and anxiety and trying to get hold of literally someone… they replaced my winnings with £150 GOODWILL GESTURE!!! I’ve complained and demanded proof, I’ve demanded answers of which I got what seemed a carbon copy they all use. I’ve taken this further and asked for the complaint’s process- now I’m being ignored! This is absolute outrage it’s fraud, it’s been stolen and now they are lying about it at every opportunity!!!! FUMING! I’m going all the way to the too till I get what I won fair and square!!!

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Good casino i like it always bonus coming each day and the service is so helpfull

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Load of crap complete scam artist sign up for 20 free spins and when you do you get an email saying you have been restricted from any promotions what a con so I closed the account immediately I wouldn’t recommend this lying scum to anyone

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Had won £70 after one hand from £10 I deposited. I had £1.60 bonus which was used as part of the wager and when I assumed I’d won real money as the majority of the wager was real money I went to cash out and withdraw the funds. I then checked that I was cancelling just £1.60 bonus funds which said it would cancel. I wasn’t told it would cancel the entire funds available. I would’ve thought it at least would’ve said you’ve about to cancel the £70 bonus funds, it only said I’d cancel the £1.60 bonus.

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Hi Im enjoying my experience so far – would love the withdrawal process to be a little quicker like the other sites – which was processed yesterday but still pending (its only small 😀) only managed to query with a chat bot. Hopefully once sorted the future withdrawals will be as quick as others 😀😀 update- I now have my withdrawal funds 😀 👍

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Lisha3291So the same as many other players withdrawals take far too long, requested withdrawal for £1000 and its still pending never know a site like it were it just sits there pending, Customer Service never replies or takes 13 hours to respond

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I know company’s are made to make money but it seems that I had no amazing wins I had a few truth be told I spent £200 lost it all then put £250 in and got £450 but lost that all seems rigged sometimes now I’m broke and can’t even pay my rent but that’s my problem just don’t risk it

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The most dishonest and lying online casino I have ever come acrossSo I wrote a review over a Week ago about the problems I’m having with withdrawing £3000 winnings.Reported on resolver numerous chats and emails (no reply to emails at all) So many chats back and forward to then be lied to by customer service over and over with their contradicting replies saying my withdrawal is being checked the game play is being checked the processing dept has it oh no the gameplay is being checked again it’s all just utter rubbish and lies.I finally received a withdrawal notification on the 20th feb and to my horror when I looked it was for £500 not £3000.I had an email asking for my bank details to process the rest on Tuesday 20th feb.I supplied this on chat to be told thanks we will get this processed to then be told today wed 21st feb we only processed £500 because you breached our terms the £500 was a good will gesture.Now any person that plays on gambling sites will no if you breach a term and condition you will get NOTHING !!! A breach is a breach they would not be paying any goodwill payments they would not pay a penny.At no point was any breach mentioned there was never ever no breach mentioned EVER NOTHINGI’ve asked for the proof of this so called breach do you think they have given this proof lol NO THEY HAVENT I want my money I am owed I deposited and played in good faith this company is the worst of the worst they cannot keep winnings for no legitimate reason and not not supply proof when requested of what they are stating you have breached.This is illegal and highly immoral ALL I CAN ADVISE IS STAY THE HELL AWAY FROM THESE THIEVES.I have never been so stressed in myLife with anything like this before they are a bunch of crooks.Should be reported and shut down SCAM all day long scum bags

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Have played here and enjoyed it i closed my account and reopened it and how slow are the withdrawals to say they are a proper casino the withdrawal is ridiculous

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Put £34.90 got it to £200 when I’ve come to withdraw it it says bonus even though no bonus was involved. THEN the money has disappeared from the balance. WHAT A JOKE.

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What joke deposited £100 got this up to £252 on live roulette cancelled my bonus as Idid not want the £5 now you have taking my full balance this is complete joke I want my money

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WOW!! DEFINITELY STEER CLEAR WON 18 POUND BONUS SPINS WAGERED OVER 2000 ITS STILL IN BONUS I WAS WINNING ON SLINGO NOW THEY HAVE STOPPED ME PLAYING SLINGO OVER 270 SPINS THEN ON BIG BASS SPLASH NOT ONE FEATURE TRIGGERED DEFINITELY A SCAM WEBSITE CUSTOMER SERVICE TAKE HOURS TO REPLY TO A QUESTION THEN CLOSE THE CHAT SO YIU HAVE TO RESTART AND WAIT HOURS AGAIN AWFUL PLACE

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They said they would reach out to me if I left my userid ccrowley but didn’t.they don’t answer mails and their chat is just a chatbot. They respond to these reviews to try to create the impression they are working to a solution but I suspect the response is by chat botScammers I feel. Go elsewhere is my advise which I will post weekly until they approve my docs and give me my money

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Looks like matters I complained about in summer are repeating with other customers re this company reading a good range of reviews on here. Best thing can do is close your account if you have one with this company

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As with all online casinos the games are rigged. You can’t delete your account either because, despite offering so called safe betting, it is impossible to cut ties with these legalised fraudsters.

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I really like this online casino. Such a wide range of games to choose from. I play a couple of times a week and never had any trouble withdrawing my winnings. Usually have it within 24hours. Only downside is that if you do decide to self exclude,you can change your mind after a few days being blocked from depositing which defeats the purpose of self-exclusion. Should be at least 6months 12months or permanently.muggle81!

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This is beyond a joke now.It has now been 5 days since I made a withdrawal request and it hasn’t even been looked at let alone processed. Absolutely shocking from a company that claims they are a premium casino site. Numerous chats sent and the same rubbish generated spill every time it can take longer for larger amounts please bare with us UTTER RUBBISH you are STALLING. Sent an email three days ago NO RESPONSE. I am fuming. I would never of expected this from such a large company. If this is not sorted I will be reporting this to every regulating agency possible I’m absolutely disgusted.

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I made a withdrawal and then wished to make another one BUT it states I can only have 1 pending withdrawal at a time. This is MY money and I should be able to withdraw it. Will be going back to using Ladbrokes as soon as I can FINALLY withdraw what’s left

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Iv had No problems withdrawing always been paid quite fast in 24hrs got 600 yesterday and in a few hours i enjoy genting casino its just to much questions on depoisting .has soon as iv get to 90 pound depoist im stopped and need to answer a questionaire and have contact with the gambling team .its abit to strict 90 pound a week is not a bad habit i dont think but its there rules . I still play genting cos the payouts are paid and thats most important.

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I think this is a scam company. I have been trying to make a withdrawal for days and my documents are just stuck in review pending. Their chat is just a chatbot and they don’t reply to emails. Avoid any other site has to be better.

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Even though I joined years ago they still want verification docs which were uploaded 3 days ago. Impossible to speak to a human. Basically don’t bother with this firm, don’t like to pay out what you won

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I deposited £250 yesterday and there’s 50 bonus and total £300 in my account,when I try withdraw all my winning about £1000 it show all bonus balance, and I deleted the bonus by mistake and balance became £0 , all bonus included my own 250 was gone, email and live chat never get a reply, absolutely crap

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RTP is definitely not as good as most sites. Chat support is terrible. Be prepared for them to take as much money off you that you can throw at them and then see how long and difficult they make it for you to withdraw winnings. £840 I’m waiting on and chat support is of no help what so ever. Avoid at all costs, not worth the hassle

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the site it self is very well made, but they make it impossible to withdraw. they make u verify ur id and address, just to say its not a good enough picture. even tho its a perfect picture that for fills every requirement they made.stay away from this casino its a scam

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Hi,My name is Roberto Stefan- account username:sportspr94 I selected instant withdrawal and is now more than 24 hours and you haven’t processed my withdrawal from your side.I have attached screenshots.I would like to make a complaint about this but all the answers I’m given are automatic.I can’t get trough to a human or someone to answer my email.Transaction request ID:7707826

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I am exhausted of uploading verification documents, credit cards, virtual cards and utility bill as proof of address still not approved, 3 days and still on going -I doubt they will process my withdraw request once they approve my documents.Jorge Arlandis

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Hi too whom it may concern I was in you Genting casino 45 Cromwell road and a woman by the name of Sylvia was very rude too me when I was playing on the table for no reason at all . I was very embarrassed by her behaviour I have been a member at you casino for many years ..and I don’t feel like going back there anymore as it’s the principle

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I have requested a Withdrawl on the 2/2/24 and still no sign. Having to chase and given the same scripted answer is frustrating. If you do not process withdrawls over the weekend then update your t&c’s. If you also give an estimate on when “verifying” a withdrawl it will reduce the amount of contact you get from disgruntled customers.Depositing and taking money is instant so why does it take so long to pay out when someone wants to. Any other casino ive had experience with has either been instant or reasonable timeframe.Will increase rating depending on when i receive funds.TopTea- username

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After a long conversation, I was credited with money to my card. Thank you. Account is blocked.

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Have been trying for 12hrs to withdraw money from my account. I’m apparently not allowed too until I upload documents, but upon clicking OK and going to the upload documents section, I’m being told my account is upto date and I don’t need to verify anything and there’s no option for me to upload anything either. Have tried live chat & email and in the space of 12hrs I’ve had absolutely no reply from an actual human being. All I want to do is withdraw the money from my account & be able to play with yourselves again as the casino and slots side of things are great. Any help/solutions would be very much appreciated. Username: xmichelle12

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