Genting Casino Review

Stay away from this online site I transferred £64 but when it came to with draw they tell me I need documents… i have send all rhe relevant documents and i has been 4 days and they keep asking me for the same documents…. i have even emailed them they replied saying that they have recievd all the relevant documents but stull 4 days later i do not jave my mkney back…I have emailed them 5 other times now and I have no reply…stay away from this platform use coral.sports instead easier and way better…I will keep you all updated on how long they take to give me back my money by leaving daily reviews until I get my money back!… this started from the 14th of October 2024 now we are on the 19th of October 2024

Reply

I have been wait over 2 weeks for a withdrawal and the communication is terrible I wouldn’t sign up to this site they are quick to take your money but won’t give you what you win

Reply

Very good site lots of games to choose from and fast withdrawals

Reply

STAY AS FAR AWAY ITS A SCAM!I requested permanent self exclude and they allow to revoke that decision after 1 day cool off. It’s crazy to be such a no responsible they break their own terms and conditions it states you won’t be allowed back for at least 6 months or more for self exclusion but they allow you after 1 day! Clearly scam running operator surprised they still have their license this will be reported to gambling commission.It’s a scam stay away!

Reply

Just played big bass Las Vegas 50p a spins £200 3 bonuses £17 £10 £7 then put another £190 in 4 teases over 200 spins £1 a spin biggest win £3 don’t send your bull bad luck always in on this site be warned

Reply

Stay away from this casino I have video proof of how they rip you off I contacted the casino about why am I not winning because depositing 3 weeks and no single withdrawal and they said it’s a game of luck 🤞. Basically no luck for 3 weeks and the games don’t bonus just empty spins and if you hit a bonus it’s just nothing basically they want your money stay away from it guys try another casino but not getting casino if you want the proof I have it in the video I record when I play don’t waste your money on this casino stay away from it…thanks

Reply

Been playing for weeks now and every time the features come in on the slots online very bad pay out 9n every game I played and lost loads took muitple screen shots of all there pay out it’s ridiculous so any advice I can give don’t join don’t go online and can show u all the bad pay outs I have now requested to close my account no 9ne can have that much bad luck week after week after week I’m not asking for a response from yous I’m just stating facts your games are not fair play or even fun to play to keep some one in the game to play just takes takes takes

Reply

Would of gave zero if I could they are a con sent me email deposit £20 and would get 200 free spins never got my free spins and won a whole 2.80 when I got down to 15.00 not a single win after that stay will clear they just steal ur money

Reply

A great online place for safe play, they have loads of games, and the site is easy to navigate and is very user friendly

Reply

Whilst playing live casino they suddenly without warning put a restriction on my account so I couldn’t continue, apparently playing at 2am I must have a problem??? Well I have actually only just returned from Vegas so am wide awake in the early hours and as I am retired and a night owl, this is when I prefer to play. Literally every 2 mins you get pop ups asking about taking a break and do you wish to continue. Most annoying site I have ever played. Waiting for a return of the £2,000 I have in the account!

Reply

Absolutely shocking site Just spent over £200 and never ever got one bonus in was lucky to get 2 a few times and that’s it!! Never expected to lose so much without getting a bonus.Poor odds poor rtpSave you money go elsewhere

Reply

Extremely hard to win on any slots.I have deposited around 100 pounds during one night and literally won zero!!the games are set to imposible wins, and no proper promotions or free spins for players that deposit a bit more,or any weekend deals.nothing for free:)

Reply

Receptionist on evening weekends, very rude when it becomes late even though she knows me and my partner very well. Giving dirty looks even though we were being polite. Security on the other hand was very respectful and a lot of the table and bar staff were nice. This receptionist is letting the place down.

Reply

Really friendly atmosphere best casino around

Reply

Games are interesting and engaging BUT Winnings are scarce regardless of one getting features.

Reply

If you win on site they turn a switch of and when you get a bonus it knocks game of to reset then you get a bad bonus and there cartoon blackjack is terrible I had 9 games on it ages ago it had five out of six blackjacks on the bounce when I complained they said I was winning on the site and these things happen played tonight on cartoon blackjack lost seven out of eight the other one was a ouch I’ve never won seven hands on the bounce

Reply

Just persumed id get good bonus after deposit

Reply

Horrific company. Went to Edinburgh Fountainbridge branch just to be met with homophobic abuse from staff. I have video recordings of this if anyone wants to see, please PM me. I plan to take this further. “Tony” from the front desk embarassed me and his “bouncer” laughed. Have everything recorded. Horrendous company and will be met with flames and fury. Disgraceful people not worthy of breath. Horrible abusive staff and they wouldn’t even give me head office details cause they knew they were Horrible wrongful people

Reply

Stockport – CasinoUsed to come here constantly but took a break, came back today (October 2024). The repaint of the building is absolutely vile, whoever decided on the colour needs to be at the Job Cente every week for the rest of their life. The beautiful colour is gone and the entire place looks lifeless and disgusting, will be spending my money at a different casino until the managers stop huffing glue.

Reply

I joined for the 132 free spins, but I couldn’t find the bonus area for insert the code.

Reply

Perfect response from me xx

Reply

Awfull site, avoid at all costs. The site is broken, every 2 minutes the site crashes! Render killer, render killer, render, render, render killer or internal server failure. It takes 1- 2 minutea to load, you get a few minutes in then bam crash again. If yoy cant run a smooth experience then dont opperate an online platform because gambling can be stress full half the time and added brokeb mechanics amplify the stress causing severe anxiety.In addition pay outs can take up to 12 hours, which is beyond a joke as no other major casino opperates this way I had given a previous review, but i cant change it. At 1st these issues where not a major deal, the cuatomer service team where ok but now ive been using genting for about a month and i can say with confidence it is the worst online casino i have ever used.I can comfirm its not my phone, im using an iphone 16 with the best internet speeds. I tried it on safari, chrome and used multiple devices. Its thia broken site!!!

Reply

Help you most of your concern specially your withdrawals and safe

Reply

I’ve never had a problem with this site but I’ve made 7 deposits within two weeks I’ve played cluedo 7 times now and i haven’t triggered the bonus round once how is that possible how can that be random you can see the reels change to just be for it stops it’s shocking i have video evidence to prove it please don’t come back with the same reply that its random generated because iv got evidence the game is not iv never had one problem with any other game on your site that’s why i gave 4 stars i would love them to play cluedo and see for them self.

Reply

I have been so many times to this casino in china town. This is the most rigged and cheating casino i ever played. On an average, blackjack dealer wins 85 hands out of 100. I understand gambling is very risky but this is very ridiculous ratio of winning. Their shuffling machine is so rigged that I can tell cards will come out. 8 times out of 10 they will 5 after 16 so end up making 21. Don’t go there at any cost.

Reply

In reply to my first review, I have already done what they suggest however it’s been 3 days and nothing but excuses. Worst customer service ever!! They don’t know what they are doing. I have submitted fresh bank details 3 times and still they will NOT payout my funds.

Reply

I don’t have any experience with you, but I guarantee you the law is +, the only problem is making a transfer from the winnings for the first time. Apart from that, no reservations

Reply

The worst online casino ever, there is no communication if there is an issue with your banking. Also the chat system is about as useful as a chocolate teapot. I sent numerous emails to the customer service and the 3 replies I got were dismissive and at no point did they attempt to answer my query. They don’t even have a complaint process, I think that’s why they ignore you. No number to call nothing. Waiting to withdraw your money you end up playing it back perhaps this is their plan. Don’t join is my advice, as soon as my funds are cleared I will be closing my account. I must say they are not connected to the actual casinos around the UK.

Reply

No matter how often you play or how much you bet, you’ll never win a penny 😂😂😂 They are unbelievable.

Reply

Withdrawals processed but no funds received it’s been over 5 days now terrible experience zero help to be honest and I’m shocked at the lack of communication from them happy if you deposit but withdrawal they do not help you.

Reply

It does not let you take your winnings out twice I have tried to take them out and it did not let me I want be playing this again .

Reply

I visited this casino and to be very honest with you the service was poor. I was served by a girl called macy and not only was she flirting with customers her service was terrible it took me nearly 30 minutes to get served (it wasn’t busy) she was talking with other staff members rather than getting on with serving people she spoke rudely and poured what has to be the worst pint I’ve seen, she can’t do her job and she’s very unprofessional.

Reply

Withdrawal amounts take forever. Not worth using .quick enough to take money off you .not like other sites.

Reply

If you win a big amount it takes ages to withdraw your money maximum 5k per transaction which takes forever to clear. I won over 200k and I’m still trying to cash out. Establishment such as getting should facilitate better ways of withdrawing.

Reply

Dear Sir,Genting Casino must improve the withdrawal. I had very bad experience, it took me to receive the money into my Bank Account 3 days, whereas comparing with other casinos it will take only few hours to complete the transfer.

Reply

Genting casino is very fast withdrawals no issues ever many thanks Genting

Reply

Good games and website is pretty good. Draw backs it can take a few days for winnings to clear and only allowed 1 withdrawal at a time.Apart from that its really good

Reply

Great place to play !! Simple website to use and a wide variety of games including my favourite Siberian Storm !!

Reply

The casino is great and great range of games also I can’t fault it at all except for the withdrawl times are a bit slow compared to all other casinos I’ve been in with, it can take 1/2 days where a few of my other casinos is 5 minutes

Reply

The home lobby button does not work on some games you have to come out log on again.Not as good selection as other online casinos.Chat support is slow.Not used for ages forgot how stressful using it is

Reply

Total Thieves, never let you have any winnings. They take advantage of you and make you a fool. Take all your money not let you get any chance to win anything. I’m so disgusted and disappointed and angry. Stay away ! Do not join or try your luck here🤮🤮🤮🤮🤮🤮. This website must been programmed this way to take your money without giving you twinnings. I’m doing you a favour. Not to use this website

Reply

absolutely shine deposits money in then unable to play say i need contact the support centre

Reply

Great site, quick withdrawals and reasonably fair with wins

Reply

Easy to navigate, lots of games to choose from. More free games would have given a 5 star rating.

Reply

My account has been verified,yet I can’t make a withdrawal.Twice went on chat,waste of time.I have sent 2 mails to support,no reply yet.pity,this leaves a bad impression.Matters like this should be sorted immediately,if legit casino.I will update review,if this is sorted.

Reply

They don’t close your account properly so gamblers can access it again and lose more money. Don’t waste your money with this site you.

Reply

Got an email telling me to sign up and receive 132 free spins upon depositing £10. Deposited and didn’t receive the offer. I was told on chat that I’ve been restricted (after waiting 1 and a half hours for a reply) was told an email was sent to me telling me I was restricted (no email was sent to me) why email me the offer if I wasn’t eligible for it. Currently waiting for a reply to withdraw my deposit as I’m not spending a penny with them. Stay well clear of them

Reply

Good choice of games and game play experience! Withdrawal is declined unless you’ve cancelled or played all active bonuses which complicated matters for me! Just something to check before you go to the cashier

Reply

£100 gone in ten minutes, Fishin frenzy 40 pence spins not one bonus, biggest win £2.60, do your self a favour chaps stay well clear off these crooks.

Reply

Won money wouldn’t let me withdrawal due to the bonus of £5.40 won up to £900 and then used it all trying to withdraw, checking each £100 gambled. Short story wouldn’t let me withdraw anything in the end

Reply