Grosvenor casino PLAYER REVIEWS(383)
george
17 November 2024
Comment from uk.trustpilot.com
absolutely fake fake fake never before experienced such an obvious fraud scam they win with the most consistent outlook the ordinary hands repeatedly what scammers
E.MERMUTLU
16 November 2024
Comment from uk.trustpilot.com
Finally they have sent me 2 emails yesterday to tell me that after viewing my account they have made an decision to terminate my membership :)))) And They say that They will not pay me back the money of £10.000 .. They will pay this money to the charity :))))) Bravo Grosvenor ... You firstly learn how to pay peoples money back to them before you consider Charity!..I am inviting them to show me where I have done something wrong?Where I lied to them? If they can prove anything unlawful from my side then I am willing to pay them £100.000 on top! This statement can be used against me with my permission if I have done something wrong.. Grosvenor wait for me :))) I will not be that easy to be humiliated and used for sure..I have already started my actions with every relevant people and department..Gambling Commission, IBAS, Action Fraud,Local Police Station as well as preparing myself Social Media, Press and So on... I will show them how to respect people with dignity and run the business in a professionalisms..WATCH OUT GROSVENOR CASINO , DON'T BE THE NEXT VICTOM!..
Chrissy Kay
16 November 2024
Comment from uk.trustpilot.com
Omg 😲 omg 😲 omg 😲 stay as far away as you can unbelievable 😭 take all your money no bonus or anything empty spins I have got a video proof of my plays if anyone interested I will show you there games are not tested they don't even drop rtp disgusting grosvenor casino stay away from it if you don't want to lose your money.
E.MERMUTLU
11 November 2024
Comment from uk.trustpilot.com
NO WONDER GROSVENOR HAS VERY BAD RATING!..Few months ago I joined this site and I provided what ever they wanted from me!..They then did welcome me and Account was up and running.. My monthly deposit limit is £700 and I had no luck since the beginning until last week. Their Customer Services never sent me an Email and showing me their concerns about my losses and the way I play.. Suddenly Luck has changed and I was pulling my lost monies back as well as some profit on top and they sent me an email asking me that If I was comfortable with my play :))))) COMEDY STARTS !..I am winning and now I am playing with their Money, How can I not be comfortable with this? Surprisingly 5 days ago they LOCKED my account which has £10.000 in it and no call no email to tell me WHY ???I have been calling them time after time and their CUSTOMER SERVICES repeating themselves with the same answer which makes no SENSE...Apparently they are checking my ACCOUNT :)))) What for? Why they are so worried about it ? My account and Financial Situation are still the same if not better.. Obviously Company is not used to seeing people winning... But today I have raised an points with some legal company and shared the copies of my written as well as verbal communications with them and they showed so much interest to meet me soon to take this further..I don't think that GROSVENOR should be licensed to run a online gaming company and I STRONGLY URGE PEOPLE TO BE CAREFUL with their money..Please follow my updates and points as I will be sharing my informations in full details.
vitaliy yefimenko
10 November 2024
Comment from uk.trustpilot.com
Grosvenor casino in Luton rigged.. there is no chance to win, after two attempts of 900£ and 2500£ I lost both with only 1 winning number.. bets was 200-300 for spin, but was always empty number...I never had anything like here. Machines never give you win..but roulette with diler there simply no possibility to win, except give away your money, don't go there. There Electronic scam or inside of ball, or inside roulette.. but really its scam..online sites most is rigged, but first time I had such a negative experience in land based casino, where they waiting for your money only, you have no chance to win anything there..No surprise after all there is no people inside at all
Paul Philp
08 November 2024
Comment from uk.trustpilot.com
I'm not sure what happened to this app but my god it's disgusting!!!!! My odds are so bad atm I've put in way over £1k the past week and very very rarely got any bonuses and when I finally didn't win anything bigger than £20!!!!! It's disgusting that they get away with this!!!!! Absolute con and dirty SCAM!!!!!!
bryan santini
08 November 2024
Comment from uk.trustpilot.com
used to be nice and full of fun . On this day is change at all .. they only take your money , nothing win no more , Bonusses are so poor that make no sense. I am not coming back to this casino. there is a lots beter outside there
JASON MCCREADY
07 November 2024
Comment from uk.trustpilot.com
100’s of spins, not 1 bonus. Worst online gaming site, no fun. I operate a zero tolerance in tight RTP sites. Account cancelled and deleted. Steer clear, much better and fairer value sites out there. The scores on the doors speak loudly.
Taner and karolina
02 November 2024
Comment from uk.trustpilot.com
Again grosvenor lied. Cashback on losing horses on del ma 1900hrs race. So why was my money not returned? Had to contact there slow customer services which is time-wasting and frustrating. Grosvenor has no respect.
dennis allan
02 November 2024
Comment from uk.trustpilot.com
Terrible online casino ,,your tracked and cheated on Trust me i know about these things Stay Clear
C. Spencer
01 November 2024
Comment from uk.trustpilot.com
Worst online game ever. Do not join as they only want your money and give absolutely zero chance of ever winning. Day light robbers comes to mind
Ashkan Kameli
01 November 2024
Comment from uk.trustpilot.com
I really wish there was an option for a ZERO rating for this site,it’s absolutely disgusting how they rob people,deposited over a 1000 pounds in couple of weeks on a pound a spin not even once the bonus came in it’s an absolute joke of a site,Avoid this site people
Giuliano Palama
29 October 2024
Comment from uk.trustpilot.com
If I vould give this casino no stars that would be more like it.You can't find all the games anywhere,they keep going wrong and if you get a bonus,have a go on the lottery as well because your lucks in.Theres no point playing on any English casinos because there all fixed,thats why they took off fast spin,easier for the games to dead spin you.This casino though,is a whole lot of bad compared to most though.
John
29 October 2024
Comment from uk.trustpilot.com
The Northampton casino general manager asked me to prove source of wealth after I had lost £3300, I explained I had won over £2000 twice in the past month and that was my source of wealth, she couldn't seem to understand this then said I had only won £1900, I actually still had the cash wrappers with me , I asked her to look again but to no avail she just called me a liar, absolutely no customer skills and very rude, so I had no chance to win my money back as she said without proof of source of wealth I couldn't get paid out so I had to leave after losing £3300, I've ran 2 very successful businesses and would sack anybobody who had such disrespect for customers, I'd avoid as the casino seems to be run for the staff not the customers, maybe she could get some training in conflict resolution, I hate to use this words but she was just downright ignorant and incapable of resolving an issue to everybodies satisfaction, on a more positive note the waitresses and the girl on reception very polite and helpful, maybe make them the managers, no surprise their share price has lost 90% of its value in the past decade, avoid it
Taner and karolina
27 October 2024
Comment from uk.trustpilot.com
If harper is your chat agent end the chat he will stall you and waste your time.
Mr Muj
27 October 2024
Comment from uk.trustpilot.com
Dirty filthy bad casino ever don't waste your money on them 60p spins and no bonuses whatsoever not worth the time and joining money hunt casino love money not casino if it's not casino than they have to check it with provider they doing something wrong with casino and there customs be careful with this casino you could lose your money very quickly video proof available if you want to see I record when I play
Chris Allen
26 October 2024
Comment from uk.trustpilot.com
Avoid at all costs, deposited £20 as a new customer, didn’t receive my £30 bonus sign on and the £20 just span off didn’t win a single penny.Customers service is shocking, just kept saying nobody available to chat.Games have to be rigged, worst casino out there.
Tudor Ladaru
19 October 2024
Comment from uk.trustpilot.com
Avoid at all costs, taking advantage of vulnerable customers, Their safer gambling team, is a pretense, No verifications are done, and their whole system is riggedBeware of the parent company rankinteractive
MARK
19 October 2024
Comment from uk.trustpilot.com
Normally visit the branch and have a great experience. This visit the service experience was very poor and after having my stake money locked in the same machine twice due to technical issue, no service skills offered. Simply told go play another machine. Asked for a good will gesture and this was also dismissed. Service desk told me I was extremely rude as they heard everything. Not sure this is possible. Needless to say we will not be going back although we did visit at least twice monthly.
Tony
17 October 2024
Comment from uk.trustpilot.com
Worst gambling site, do not use this gambling site, me and 2 of my work colleagues had a bet on the next England coach in July, my big mistake was to put £10 on Tuchel with grosvener casino at 16/1, my colleagues put the same bet with sky bet at 20/1, thought I had won £160 only to find that the New England manager had to be appointed before 01/09/24 so bet had lost, WHAT! so everyone who put a bet on next England manager lost, everyone of them. Account has been deleted. My colleagues received £210 of sky bet yesterday.
Jeffrey Dix
16 October 2024
Comment from uk.trustpilot.com
All I can say is 55 losses in s row. Wow that is bad. This is been going on for months.
AP
15 October 2024
Comment from uk.trustpilot.com
I was a former VIP customer between. My experience was extremely negative and highlighted serious issues with the operator's practices.The Rank Group promoted irresponsible gambling practices through excessive loss back promotions.On numerous occasions, I was allowed to gamble anywhere between £5k and £40k within a matter of minutes.They also failed to adequately assess my income and risk profile, accepting inappropriate documentation.The Rank Group's actions were in violation of responsible gambling guidelines and industry standards. They prioritise profit over customer well-being.I strongly advise anyone considering gambling with the Rank Group to proceed with extreme caution.
Liam
15 October 2024
Comment from uk.trustpilot.com
Very poor casino to existing customers no incentives to deposit and the free daily card game is absolutely fixed. Haven’t won nothing on it for months there’s nothing random about the card game if you reveal an ace you’d obviously pick lower but low and behold the next card will be an ace it’s happened numerous times and it’s the same if you reveal a 2 you obviously go higher but again the next card will be a 2 absolutely pointless. Won’t be using them again
Shaun Machin
15 October 2024
Comment from uk.trustpilot.com
I spent over £1700 and bonanza the slot I always play kept saying server error then just keeps taking and I've been playing chasing my money for a few days but still can't win anything but if I some how manage get my money back I'll change this review
M Pease
13 October 2024
Comment from uk.trustpilot.com
Awful company so bad on so many levels
Nazim Uddin
11 October 2024
Comment from uk.trustpilot.com
No option otherwise give them 0 star .this site 0 ^ chance to win because all they fix .now they scam lots money from me .now they put deposit limit on my account. My money play wants there problem. Please 🙏 people avoid this site .specially live and diret roullate because its not exutally live all they fix .
Laura Millar Millar
10 October 2024
Comment from uk.trustpilot.com
Absolutely shocking site, says it all when they don’t respond to negative reviews RTP on all games are appalling STAY CLEAR
Belinda Burridge
10 October 2024
Comment from uk.trustpilot.com
Worse site ever used to be instant withdrawal now you have to wait.terrible poker site. casino is crooked as fck , trust me they manipulate the machines bonuses also aa rotten as there casino.AVOID at all costs
customer
07 October 2024
Comment from uk.trustpilot.com
Went to Ramsgate casino Westwood cross.Tried to play automated roulette, machine wouldn't take money,When on machine next door,that would not take money. Told member of staff,was told machines are knackered need new ones.went to bar as no staff working black jack poker etc, Gary at bar was quick to serve,very nice man.But I wanted a little flutter,new machines coming next year,If things are not working shut them down, Before you get shutdown.
Paul Philp
05 October 2024
Comment from uk.trustpilot.com
When you first play they trick you with a win, I won just over £200, since then I've put well over £1000 in the slot games and noticed the bonuses have just stopped completely!! These games are 100% rigged and odds are tampered with they don't even hide it!!! Wish I read the reviews before even bothering with this scummy scam app!!!!!!!!!!
Klas
04 October 2024
Comment from uk.trustpilot.com
This site has become so so bad for any wins! Over 7 years I’ve been playing and last few months - nothing back! Ok bad luck.. what’s worse is the Site always crashes I can’t play games, report issues on live chat and still nothing works! I will not give them another penny! Win/ losses around 80k over 7 years! They lost a decent customer.
Teebee
03 October 2024
Comment from uk.trustpilot.com
Lost 20k here over last 2 years no bonus no wins big bets and most it's giving is £72 win on ROULLTTE 36 spins 2 wins over 3 4 k bets at time ok so something no right here
S Jon
01 October 2024
Comment from uk.trustpilot.com
Scam, hack you when you are winning. Breaking the law
pocket immigration
01 October 2024
Comment from uk.trustpilot.com
i am about to win huge in bonus, i was on mean while, and suddenly the site We’re having some downtimewhen i was playing slot, and lost amoust a 300 and winning, lil big, that all of a suddend site down, letterly this is Wast and creepy casino online.
Christopher Prince
01 October 2024
Comment from uk.trustpilot.com
When back on Grosvenor this morning and deposited 20 pounds and shocked how one person can play in this site for 2 years and not win anything in this time iv had only two winners on the slot s day I joined and this was on Sizzling 6 and Deluxe sizzling both same game won on both game about 20 pounds more what put in and since that day not had no withdrawal or win absolutely diabolical and this clearly shows it s rigged because on other site s never as that happened
Christopher Prince
30 September 2024
Comment from uk.trustpilot.com
Well tonight playing grosvenar casino and spent another £50 pounds playing 1 pound spin s didn’t get one winner definitely a con this site just not one penny honest absolute joke and won’t closing down going to report this because got all proof how much I spent and not won nothing very unfair play deserves bad reviews after what happened not only to me to thousand of players
Andreea Munceleanu
30 September 2024
Comment from uk.trustpilot.com
This is only taking, never giving anything worth mentioned like 0.90 p or max 16.00 £ Maybe Grosvenor used to be good when they recommend to me months ago. But now is bad. Avoid
Christopher Prince
28 September 2024
Comment from uk.trustpilot.com
Iv been playing on grosvener for 2 years and spent £5000 to £8000 pounds and never won anything and how can this be fair play or random generated numbers so I advise anybody joining this site to steer clear
Cris
28 September 2024
Comment from uk.trustpilot.com
140 pounds each spin 1 pound and the best prize it was 10 pounds, free spins 20 pounds, the worst house that I play until now.....STAY AWAY, they suck all your money !!!! Random broken !! Fairness ZERO, PAYOUTS is the worst online.....SHAME ON YOU
James
27 September 2024
Comment from uk.trustpilot.com
The head of Security he thinks he’s a big man but he’s a little girl trying to act like he’s going to do something but he can’t as I’ll end him (what a mug)
Jeffrey Dix
27 September 2024
Comment from uk.trustpilot.com
I don't know what's going on with grosvenor online casino. 46 losses in a row. Thousands lost. Just lost £325. Not one decent win. Not one feature. This is horrendous. It's not RNG. AS this has been going on for months. They used to be a good company. Fast payouts. Decent games and fun to play. But now it feels like they are just on the take. You need to wake up grosvenor or your customers will be leaving in droves. Start making your games fairer before it's to late.
Calum James Watson
26 September 2024
Comment from uk.trustpilot.com
fast customer service, with a polite man named Kevin. He was understanding of my issue, and knew he could solve and help me fast. P.s Those complaining about loss of money need to contact services as they have explanations at their fingertips!
Jady
24 September 2024
Comment from uk.trustpilot.com
I used very. Regular last time time there faulty issues on site my winnings disappeared when will finally got them back made withdrawal which was taking longer than usual again contacted them spoke to Edward live chat ask me why I wanted my money then said he was going speak to another team next minute I'm locked out myaccount still haven't received my money and no reply from them . AVOID GROSVENOR THEY ARE THEIVES
Nazim Uddin
19 September 2024
Comment from uk.trustpilot.com
There solt game worts game ever designed. Play today nothing win football app designed aswell so poor .last week paly lots money there site not even one pounds win .it's all fix . Live and roullate totally fix .just avoid this site .thanks
expose them
19 September 2024
Comment from uk.trustpilot.com
really poor scummy site they don't have money to pay,all their games log you out of the game to reprogram it for losing spins, rubbish football odds,plus not able to bet on both team to score and a result, odds start changing the minute you'll be trying to place a bet to waste your time plus if u bet on horses you'll see they cancel the horse from racing with the most money stake
Mark
18 September 2024
Comment from uk.trustpilot.com
Got to say this casino site is ridiculously and constantly pathetic, they make out they are one of the best payers but in reality they are one of the worst, can’t believe I gave them a second chance after a 6 month self exclusion , I play slots on the off chance I actually get a bonus , after too much money you get one it pays nothing , not even 1% of even their own so called RTP , I strongly advise staying away from here, if you want an enjoyable gaming experience go else where
Nazim Uddin
18 September 2024
Comment from uk.trustpilot.com
This the most scam site .play with there live and driet roulate no chance win any bet the delear are fix the ball to landings where no money or they showing one table on live video and play with different. How it's possible ball not landings on bet when playing with the table more then 5000 pounds can't understand so avid this site .my money I do waht ever want now they put deposit limit on my account what a 😒 ofcurse I deposit with bank account so its not black money.
Nazim Uddin
17 September 2024
Comment from uk.trustpilot.com
What a fix site I see .paly 800 pounds not even win one single bet. Scam site ever I seen 100000 % fix site and I don't think so they even pay out 1% money
Kader Sayah
15 September 2024
Comment from uk.trustpilot.com
DO NOT PLAY POKER HERE, CASINO IS FULL OF CHEATERS, pay £40 for a game and get self delt cards WITH NO STAFF CONTROLLING THE GAME, 100% will be leaving a complaint and inwoll be looking into the leagal rules of hosting a game in a verified establishment.
Nazim Uddin
19 November 2024
Comment from uk.trustpilot.com
Day light robers. Scam site play 760 pounds alwys the delear landings ball empty number .when losse all money then landings ball this number. They said declined my last 100 pounds deposit but they exutally taken from my account. Make sure people check how much you deposit and how much left your acount. .I try contacting with coustomer service but its rubbish coustomer service. SCAM SITE EVEAR
Day light robers. Scam site play 760 pounds alwys the delear landings ball empty number .when losse all money then landings ball this number. They said declined my last 100 pounds deposit but they exutally taken from my account. Make sure people check how much you deposit and how much left your acount. .I try contacting with coustomer service but its rubbish coustomer service. SCAM SITE EVEAR