Grosvenor casino Review

I entered the target 21 promotion. I correctly predicted 5 matches and scored 21 goals to quality for the £2000 jacpot. I went on site to collect my winnings only to be informed that i had scored 13 goals. I went on my results and there was no sign of my pick. I could only see error 138. I 100% know that i scored 21 as i saved the matches i chose on the day of entry. I contacted live chat immediately and the service was awful. I had disconnection issues from employees and was then informed this will be looked into immediately. I still haven’t received any response. Overall this is the worst customer experience I’ve ever experienced and i should have received my prize 2 days ago.

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This all casino has fuilty app they have design the app with codding fuilty not only Grosvenor all casinos has so when bonus hit and customer win some and then errors pop up and all winning become zero plus achuly money also becomes zero Sam like post office scandal so this casino app makeing ppl with codding they are fraudsters criminals they designed the app that make them rich not us

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Just thought I’d say that all the slots are not random wins just terrible all the time nothing you can do 40p spin 10 time for it to give you £0.60 back but go on live casino you got more chance there

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Took part in the bet and get free spins on football game, terms are single bets, apparently a ‘bet builder’ is a treble bet. Customer service wanted none of it. Zero wording of what qualifies as a single bet or a qualifying bet. They worded this on purpose so like many offers people do what I do.Also the same game #player to score, result, over 2.5 goals bets are also trebles or they singles?

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I’ve been using the site for a while, and that was ok. But then one day, I was spinning on a slot game, got a bonus round that ended with some 240 times multiplyer of my bet, when all of a sudden some “unexpected” error occurred, and I have been logged out. Obviously tried logging in again, but couldn’t for about 30 minutes. When I was able to log in again saw that my winnings aren’t added to my account balance. Contacted the “customer service” which are not really active or helpful. They needed a month to tell that I don’t have a missing withdrawal!!!! That is awesome, but I never complained about withdrawal I was asking why my winnings hasn’t been added to my account balance? I’ve tried to explain them again what my issue is, now quiet again.Horrible experience, my advice, play elsewhere, but if you play here and win, make screenshots so they can’t deny it, as they did with me.PS: ever since the incident it seems I have no chance to win, I can only lose.

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Worst online site, suspended my account, kept my money and poker tickets I had won

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One star but I’d give them a ZERO, I’m a member at my local Grvo casino, not to bad tbf (use the term loosely) and had the odd win on the slots but nothing big!… Playing on line and fuc* me, what a load of shi7!! Won more playing pidgie toss at school…. I’ve plowed thousands in at the casino and on line, hundreds, I’ve just done 300 quid and have not one bonus and nothing but 80 quid in winnings playing 2 quid spins…. Pure shi7e!

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Played the gam 21 pick on football goals first week got 20, then 12 , 10,12 and got 21 exactly goals which gives you £2000. In the terms and conditions if more than one person wins it’s shared but lo and behold only got £21.51 for it meaning there would have been 93 perfect picks for 21 goals on that round. The game stats says only 2% of people have won cash prizes but on this occasion 93 got the perfect picks give me peace. They don’t publish who won names or user names on this. But on thr fantasy football give such details. I am forwarding this on to watchdog and gambling commission to investigate. Have cancelled my accounts straight away as I believe they to be crooks!! No transparency wats so ever!!! Fraud

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bunch of ignorant zombies, been an online customer for over 7 years, and i have had enough.stinking promos, stinking customer service.you con people into using their own money first if you have a slots bonus. you always only win 1 spin on slots from their promo and they have a cheek to put a x5 wagering on any winning from that (lmfao) i have had issues with different thing over the past number of months and have ended up with 7 different case numbers and not once have i been contacted about any of those issues, even when i email with the case number still no replies. NEVER EVER JOIN THIS CASINO stinks from top to bottom.Have a look at the reviews on here they only answer the positive reviews and even then is with a copy and paste answer. not 1 brain cell between them

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I’ve made two withdrawals with this casino. first one went through fine. After making the 2nd one, my account was locked and told i needed to verify my account by sending over various info. They said this would take 72 hours. It has now been just short of 70 hours and still no contact from them to say my account has been unlocked. Trying to get hold of them on live chat and have been sat waiting for nearly an hour. I have £300 in my account that i cannot access.Very disappointed.

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Like the majority of customers it true they reject your bet and then it wins it freeze lost so much with rejected betsDeposited £10 and balance shows 0

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Behave like criminals! Did a promo with them which THEY SENT ME!! followed all the qualifying criteria and then because i withdrew MY MONEY!! THEY REVOKED MY BONUS WHICH ID EARNED !! SCUM!! then good luck trying to contact them, they just constantly cut you off!Well done grosvoner you stole your 5 quid free bet off me but you’ll never get another penny off me now and ill continue to destroy your reputation on social media and review sites, nice going!

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Awful, unreliable and totally reckless. While playing online in a live show game of theirs, I won!! but NEVER got paid! Their explanation: “malfunction” on their end…So they acknowledged it was their “malfunction” but still no pay-out.

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If you want your money stolen go to them they are very good at it.One star is too much for them

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They repeatedly fail to award the free bets that they offer as part of their promotions. When you try to contact them, they tell you that you can wait in a queue or raise a case and have someone contact you. When you raise a case, nobody ever bothers to contact you. You then have to go back to queue for an agent via chat.In chat, the agent will do everything possible to tell you that you are wrong. When you provide evidence to show that you are correct the agent will then try to accuse you of providing false information and look for another reason not to award your free bet. This is a weekly occurrence. I have made a formal complaint, but Grosvenor have not had the decency to get back to me.

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Embarrassing The best site if you want to lose money 🤣 £780 play in 3 different games each between £3 and £5 per stake within the hour to receive a single bonus worth £41 per £5 stake embarrassing.In conclusion, this is how money is made by displaying fake RP.Someone should check these places

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Stay away from it they just want to take your money all the 5 star reviews are fake

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Should have read the reviews before wasting hundreds of pounds on more dead spins is there no genuine places anywhere very poor site complete waste of money and time shame we get scammed horrible

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Ex-manager of Leicester – GORDON – now Nottingham is an absolute dumbo racist. I had £20 no added onto machine. I told him that it didn’t credit and he didn’t believe me one bit. Once it became apparent he didn’t even apologise even when pressed for it. What a piece of work that should not still be working at your company. As someone who is now enjoying the odd flutter here now, I’ll say my last visit left a sour taste in my mouth. From a doorman being rude to a middle-aged Indian man with clear anger issues asking me to help his friend out when he saw that I had a credit ticket… Not only was his friend gambling away, they were both buying drinks regularly. It just shows the type of bad-minded people that are in the place. People who will attempt to extract money from good people so that they can wager more on their casino experience.Their (now relaxed) open door policy adds to this type of punter; and though I like to wear a hat, their previous removal of hat policy showed some dress-code. It seems that they’re purposely slacking for revenue by allowing dummies in.

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Terrible website to use as it keeps crashing/freezing and when playing today online, £10 was deducted from my account for a game I did not play. I have spent over one hour trying to speak to someone via live chat with no response and tried calling the customer service number only to receive a recorded message saying the phone lines are not available and advising to use live chat! Also no email address available for them. I thought they were a reputable company but clearly I was wrong.

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Hi everybody Just want to let you alll know This is the 3rd time I bough 1000 spins £500X 50p spins My biggest pay out was £1.75pI have now had 1000 spins on 50p 1000 spins on £1 and 1000 spins on £2 and 3 pounds This casino is out for blood Do not listen to what they say Went on the same slot on another on line casino and got 6 bonus and had a nice time This casino especially on line You Must stay Away Try any other on line casino but this one reminds me of Hitler moviesOn one of my reviews your reply was that over 76% of all reviews are good ones ??Pls go to spec savers 1 star 62%2 star 4 %3 star 4%4 star 7 %5 star 23%Just do the math It’s the same as your RTp

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They will give you a casino bonus, and when you use it, YOUR REAL MONEY WILL BE USED BEFORE THE BONUS!! Absolutely ridiculous as there is no sign or warning that your own cash is used. They expect you to read through the obscure terms and conditions hided somewhere and wouldn’t do anything about it. You can easily tell they do this deliberately to scam people. Oh by the way, if you try to withdraw your own cash to use the bonus, sorry, they say your bonus will be forfeited.

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Scam, rig, games freeze bonus is empty free rolls no customer portal to talk any shi….d direct. I read the reviews before me, anyone gave to this site more thank 2stars is lies simple as they completely got tab on your gameplay it’s outrageous I know this won’t do much but leat is out, hope they have a “great Xmas”👎

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Absolute joke of a site. Put well over a grand in and never had a win over 40-50£

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absolutely the worst website in the world. slow, fails to load, cant even place a bet properly., doesnt matter if youre on PC, android, iphone – its absolute garbage. They offer price boosts but its hit and miss whether they will load into the betslip. Im amazed they havent sorted this out. its an AWFUL experience. takes all the fun out of it. Its not just me. I know a lot of people having the same issue. avoid if you can .

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Terrible. Especially their Reading branch who barred me because I given an honest feedback about the level of service received from their staff.

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If I could give less stars I would sadly the negative reviews are correct and I should have taken notice signed up and deposited didn’t receive the welcome offer so emailed and as a supposed good will gesture they gave me £30 with a ridiculous wagering requirement which I had no chance of meeting on playing on site I constantly kept getting internal server error issues every time I played £100 down the drain dead spins bonuses of a couple of quid if I was lucky awful site won’t be playing on there again and I advice other don’t

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They haven’t withdrawn my money, support is silent.

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might return, but maybe i wont :/… i have deposited over £750 with this site in the past 3 days, i have won a total of £220 back in all honesty but that was after a £600 loss. i also put the £220 back on and some but the downside is the pay ratio and servers. i have been kicked from multiple games saying internal server error and when i go back the reels are reset! some says ive had a win sitting there waiting :/ and the The bet side of things works for me like this, i spin multiple 60p bets i get a bonus and its dead or £3/7 in that area, i get in at 20p/40p i get around £40/£80 so i go back and do £3 bets to still get only £3/£7 wins in a bonus or dead spins. to be honest and genuine if i had more legitimate payouts for my bet size it would of been a great site and worth 5stars, shame…

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The poker part of the site on instant play does not work on brand new Samsung A7 tablet. You will miss hands because of software freezing and up to 32 ghost cards being left on the table from previous hands and when you get moved to another table the screen just goes blank and you have to click back, refresh the Web page then open table. It’s painful and frustrating. Tried the app from playstore and that was even worse. Neither were designed for Android users, avoid like the plague! For such a good bricks and mortar casino to have a site this bad is shameful in 2023

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Hope people read reviews before playing this Huge con of an app!!!!! I wish I did then I would of avoided losing so much money!!! Well over 1000 I’ve pumped into this scum app and not a single bonus!!!!!!! Honestly a HUGE SCAM how do these creatures keep getting away with this!!!!! SCUM SET UP APP ALL GAMES ARE RIGGED TO LOSE!!!!!!

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the stupidest casino took all my money it doesn’t give me anything not even a star it doesn’t deserve to be Shame on you for taking people’s money like that

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So I went back again and this time I did 19 spins at 5 pounds a spin not ONE win zero nothing 19 spins not one pound win This is now becoming a scam the government need to urgently take a look at the gambling scam in the U.K. This is not a game or fun this is a total scam

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Avoid them.Poor customer support (if you can get in contact with them At all) and they change the rules on sign up bonus after you have deposited to completely different rules and make you wager any winnings up to £900 before you can withdraw, which were not part of the signing up rules.SCAM

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Got banned or suspended but I have no thyroid after major op for carcinoma, and my THYROXINE went haywire changing my moods at will?I got no help from docs or hospital so I managed it myself and now have my dosage spot on after a lot of trial and error. I’m sorry for any past rudeness I’m better now thank God.I won’t be coming back to the casino unless ofcourse my ban is lifted and then yer I’d like to learn the slots as last time I frequented such places was 51 years ago when a young lad and wow have those machines changed. U would need a few lessons on how to use them just like you get on a gym. And if course I’d be dining with my girlfriends from time to time Anyway point being I’m apologising to you and your staff.Paul T Burne Green Guardian Amazon kindle.

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Well if I could give ZERO I would. I was seduced by the £20 deposit plus bonus. After registering which was very simple I played a couple of games and won some cash. A couple of days later (after going to A Grosvenor casino) I discovered that the online is nothing to do with the ‘real’ casino. Plus my account was locked I continue to wait for them to unlock my account weeks and weeks…… I am going to seek legal action if this continues.1. Don’t open a Grosvenor casino account.2. Don’t open a Grosvenor casino account.3. Don’t open a Grosvenor casino account.You get the picture…

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Homeless people are not allowed to play

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Peoplepower the previous reviewer is 100 percent correct about these casino sites… Disgusting,vile corrupt sites stealing people money. You might get the odd win to keep you interested,that’s it. These people are low life criminals stay far away.

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…. And took 4 weeks to unlock it. I have lost count of the number of times I had to chase up. It goes as follows:My experience with Grosvenor was somewhat to be desired, to say the least. I was excited to take advantage of their 100% profit boost offer and started with a £20 deposit, placing two £10 bets. Unfortunately, one bet didn’t pan out, but the other was a win. However, my joy was short-lived when the next morning, I discovered my account was locked.While I understand the need for verification processes, the timing seemed too coincidental. Digging into the regulations, it became apparent that there might have been a breach as per licence condition 17.1.1 regarding customer identity verification. The Gambling Commission states, “A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied”. This is exactly what’s happened here.What added frustration was the lack of response to my formal complaint and follow-up emails. It took four weeks of persistent efforts, including live chat, to finally unlock my account and withdraw the balance.This ordeal left me hesitant about continuing with Grosvenor or any affiliated company. The fact of an account lock following a win, raises doubts about fair play and the treatment of customers. I am sure I am not the only one affected.My advice based on this experience is to exercise caution when dealing with Grosvenor. While the initial attraction might be their offers, the overall handling of customer accounts and the lack of responsiveness in resolving issues can make the whole experience incredibly frustrating. As for me, I’ve decided to part ways with them and close my account. Sore losers.

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Grosvenor and all the other casinos are basically legalised criminals.The corruption in this industry is rife, they have evolution gaming and other livecasinos operating live controlled wheels and games in front of our eyes with our money on it, 24 7 live for all to see.The proof of the control is unreal, it is literally being shown to us. How the fk is this still allowed? No authority is bothered, because they are in on the crime for part of the profits.The fact this is legal and still online is 100% proof these are all legalised dirty criminal sc um.grosvenor employees, by working for these casinos you are part of the crime and you are the lowest form of human on this earth. If you can wholeheartedly justify this filth then you need to be hung. U vile people. Get out of vulnerable peoples lives you sc umbags. Rot in a pit. you weak weasels. I swear you’re time will come and an example will be made 1 day, it only takes one crazy victim to f king destroy you. Keep that in mind you rotten pieces of sh it.

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good, explain to me how it is possible to take £950 from me without giving a profit greater than £20, I played every day for 3 weeks and no more reasonable profit, something is wrong with this site, you are some thieves

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Excellent experience here. Friendly staff, lovely wine, layout brilliant and everyone very accommodating and plus a little win 💰💸

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New update from my previous reviews. As I’ve stated I’ve been a loyal customer for nearly 5 years. Not proud of it but thousands rough estimate. Now all of a sudden. They’ve closed my online account I have sent my ID and A council letter stating I’m currently homeless have been for 2 years now. Just incase you was thinking “he’s homeless so he must be on benefits. He must be gambling away my benefits. Haha 😂 No I work have all my life. Anyway to the point they’ve blocked my account as I can not provide my home address. Like I said they’ve had my British passport and I’ve stated I’m home less head office’s number doesn’t work hasn’t for months not one number for the online service. Online chat service is useless wait 20 minutes and nothing tell you to email in and someone will get back to you in 5-7 working days. And they do at first but then no reply. It’s been over 13 days since I last heard off them and this back has been going on for the last 6 weeks.

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Worst customer service ever. They really don’t care! Had an offer to get 20 free spins which don’t arrive by the latest they should have. Tried live chat – gave up after 30 minutes of not speaking to anyone. So emailed them. Got a response saying technical problems, will have your spins in 2 days. Another 2 days pass and no spins. Emailed again, same reply, will have spins in 2 days time. After 2 days emailed again. Still no response. Don’t think I’ll ever see my free spins. Bunch of crooks.If the gambling commission did their job then Grosvenor would have been shut down online!

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Ok so Grosvenor WERE really good as a betting site. Decent offers, decent odds. Usually everything paid out or credited albeit maybe a bit slow.However a couple of recent promotions failed to pay out (some free spins if you bet on a footie match, and a free bet if X happens when X did happen). NO customer service in sight. Chat with a bot and it be “forwarded to their customer champions”. No email back in over a week. It’s impossible to pass the bot and get a human. No matter what you try to do with it’s little questions, ultimately you’re going to be left waiting for an email response. And left waiting. And never get said email response.

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Deposited 20 pound my account gotinstantly suspended and told to contact support have contacted support got no answer now going through back fraud team

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If you’re so concerned about me gambling and depositing so much let me fkin win!

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So sign up for the double odds welcome bonus. Try to place a bet and no double boost chip in sight. No issue I will ask through the live chat. 40 minutes later and still waiting with no queue counter to at least tell.youbwhere you are up to. Absolute shambles!

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Terrible bookmaker. Offer multiple promotions but never issue the rewards. I am owed free spins following a recent bet, however they did not show up on my account when they were meant to. I waited the 72 hours it stated to allow in extenuating circumstances in their T&C’s and still nothing. I chased their live chat and had the displeasure of dealing with Kaydon. He stated that the spins would be added and I should be patient, I explained that I had been patient and the 72 hours had passed and he kept following a script saying I’d have to wait. I requested he add an equivalent value bonus to my account, which he claimed he couldn’t do, even though I full well knew he could as I have had live chat staff so previously. Eventually after back and forth and Kaydon checking with a senior colleague he agreed to add the bonus. However he added the equivalent value cash bonus with 5x wagering (not the 1x the free spins were due to have), I questioned this and he started lying again saying this was all he could do. Grosvenor clearly don’t like paying out rewards their customers have qualified for. After more back and forth he agreed to offer a live casino bonus (something I know they’d say has 1x wagering but where games only count 10% towards that wagering. Again not what the free spins would have been). When I questioned this he canceled all my bonuses and told me I’d never opted in to the promotion. I definitely had and had screenshots to prove it. Clearly he did not want to issue any bonus and wanted to end the discussion. At this stage I’d been on live chat for over an hour and had had enough. I asked Kaydon what their complaints procedure was. He told me I could raise a complaint with him and then while typing it he ended the chat. I emailed my screenshot to prove I had opted in for the offer to their support email and received no response. I chased it on live chat again today and spoke with Terry. Yet again Terry claimed I hadn’t opted in, despite seeing my email with a screenshot. The conversation was very repetitive with Terry claiming I wasn’t meant to see this promotion (despite it being advertised to me on my promotions page and opting in), so wasn’t due the reward. He then ended the chat. Baring in mind this week is “safer gambling week” and Grosvenor claim to care about their customers, is it in line with your policy to advertise and offer to a customer, encourage them to bet and then refuse to issue the reward they qualified for?I would also like to hear of you actively encourage your staff to lie so you don’t have to issue rewards your customers have qualified for, or whether this is just Kaydon and Terry’s choice?I have wasted enough time on this, so unless you issues the reward or equivalent bonus (with 1x wagering) I am going to log a complaint with IBAS.

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No seriously people I urge you all who sees this, to DEACTIVATE YOUTE ACCOUNT. DO NOT SIGN UP, DO NOT PLAY ON THERE GAMES OR THE LIVECASINO. I URGE YOU RIGHT NOW TO STOP!PLEASE!!!! THIS IS THE BIGGEST SCAM ON EARTH. I PROMISE YOU.Also grosvenor have cut off all forms of communication, the players can not access support, not even by phone.STOP PLAYING WITH GROSVENOR.CRIMINALS PARTNERED WITH LATVIAN CRIMINALS AND NOT THERE FOR THE PLAYERS. THEY JUST WANT YOURE MONEY THATS IT. THEY WILL ROB YOU BLIND, NO MATTER WHAT YOU DO YOU WILL BE ROBBED.grosvenor I swear I’m going to get to you soon, watch ya back. I’ve had enough of you give little inbreeding weasels.Just wait.

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