Grosvenor casino Review

absolutely the worst website in the world. slow, fails to load, cant even place a bet properly., doesnt matter if youre on PC, android, iphone – its absolute garbage. They offer price boosts but its hit and miss whether they will load into the betslip. Im amazed they havent sorted this out. its an AWFUL experience. takes all the fun out of it. Its not just me. I know a lot of people having the same issue. avoid if you can .

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Terrible. Especially their Reading branch who barred me because I given an honest feedback about the level of service received from their staff.

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If I could give less stars I would sadly the negative reviews are correct and I should have taken notice signed up and deposited didn’t receive the welcome offer so emailed and as a supposed good will gesture they gave me £30 with a ridiculous wagering requirement which I had no chance of meeting on playing on site I constantly kept getting internal server error issues every time I played £100 down the drain dead spins bonuses of a couple of quid if I was lucky awful site won’t be playing on there again and I advice other don’t

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They haven’t withdrawn my money, support is silent.

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might return, but maybe i wont :/… i have deposited over £750 with this site in the past 3 days, i have won a total of £220 back in all honesty but that was after a £600 loss. i also put the £220 back on and some but the downside is the pay ratio and servers. i have been kicked from multiple games saying internal server error and when i go back the reels are reset! some says ive had a win sitting there waiting :/ and the The bet side of things works for me like this, i spin multiple 60p bets i get a bonus and its dead or £3/7 in that area, i get in at 20p/40p i get around £40/£80 so i go back and do £3 bets to still get only £3/£7 wins in a bonus or dead spins. to be honest and genuine if i had more legitimate payouts for my bet size it would of been a great site and worth 5stars, shame…

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The poker part of the site on instant play does not work on brand new Samsung A7 tablet. You will miss hands because of software freezing and up to 32 ghost cards being left on the table from previous hands and when you get moved to another table the screen just goes blank and you have to click back, refresh the Web page then open table. It’s painful and frustrating. Tried the app from playstore and that was even worse. Neither were designed for Android users, avoid like the plague! For such a good bricks and mortar casino to have a site this bad is shameful in 2023

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Hope people read reviews before playing this Huge con of an app!!!!! I wish I did then I would of avoided losing so much money!!! Well over 1000 I’ve pumped into this scum app and not a single bonus!!!!!!! Honestly a HUGE SCAM how do these creatures keep getting away with this!!!!! SCUM SET UP APP ALL GAMES ARE RIGGED TO LOSE!!!!!!

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the stupidest casino took all my money it doesn’t give me anything not even a star it doesn’t deserve to be Shame on you for taking people’s money like that

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So I went back again and this time I did 19 spins at 5 pounds a spin not ONE win zero nothing 19 spins not one pound win This is now becoming a scam the government need to urgently take a look at the gambling scam in the U.K. This is not a game or fun this is a total scam

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Avoid them.Poor customer support (if you can get in contact with them At all) and they change the rules on sign up bonus after you have deposited to completely different rules and make you wager any winnings up to £900 before you can withdraw, which were not part of the signing up rules.SCAM

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Got banned or suspended but I have no thyroid after major op for carcinoma, and my THYROXINE went haywire changing my moods at will?I got no help from docs or hospital so I managed it myself and now have my dosage spot on after a lot of trial and error. I’m sorry for any past rudeness I’m better now thank God.I won’t be coming back to the casino unless ofcourse my ban is lifted and then yer I’d like to learn the slots as last time I frequented such places was 51 years ago when a young lad and wow have those machines changed. U would need a few lessons on how to use them just like you get on a gym. And if course I’d be dining with my girlfriends from time to time Anyway point being I’m apologising to you and your staff.Paul T Burne Green Guardian Amazon kindle.

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Well if I could give ZERO I would. I was seduced by the £20 deposit plus bonus. After registering which was very simple I played a couple of games and won some cash. A couple of days later (after going to A Grosvenor casino) I discovered that the online is nothing to do with the ‘real’ casino. Plus my account was locked I continue to wait for them to unlock my account weeks and weeks…… I am going to seek legal action if this continues.1. Don’t open a Grosvenor casino account.2. Don’t open a Grosvenor casino account.3. Don’t open a Grosvenor casino account.You get the picture…

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Homeless people are not allowed to play

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Peoplepower the previous reviewer is 100 percent correct about these casino sites… Disgusting,vile corrupt sites stealing people money. You might get the odd win to keep you interested,that’s it. These people are low life criminals stay far away.

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…. And took 4 weeks to unlock it. I have lost count of the number of times I had to chase up. It goes as follows:My experience with Grosvenor was somewhat to be desired, to say the least. I was excited to take advantage of their 100% profit boost offer and started with a £20 deposit, placing two £10 bets. Unfortunately, one bet didn’t pan out, but the other was a win. However, my joy was short-lived when the next morning, I discovered my account was locked.While I understand the need for verification processes, the timing seemed too coincidental. Digging into the regulations, it became apparent that there might have been a breach as per licence condition 17.1.1 regarding customer identity verification. The Gambling Commission states, “A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied”. This is exactly what’s happened here.What added frustration was the lack of response to my formal complaint and follow-up emails. It took four weeks of persistent efforts, including live chat, to finally unlock my account and withdraw the balance.This ordeal left me hesitant about continuing with Grosvenor or any affiliated company. The fact of an account lock following a win, raises doubts about fair play and the treatment of customers. I am sure I am not the only one affected.My advice based on this experience is to exercise caution when dealing with Grosvenor. While the initial attraction might be their offers, the overall handling of customer accounts and the lack of responsiveness in resolving issues can make the whole experience incredibly frustrating. As for me, I’ve decided to part ways with them and close my account. Sore losers.

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Grosvenor and all the other casinos are basically legalised criminals.The corruption in this industry is rife, they have evolution gaming and other livecasinos operating live controlled wheels and games in front of our eyes with our money on it, 24 7 live for all to see.The proof of the control is unreal, it is literally being shown to us. How the fk is this still allowed? No authority is bothered, because they are in on the crime for part of the profits.The fact this is legal and still online is 100% proof these are all legalised dirty criminal sc um.grosvenor employees, by working for these casinos you are part of the crime and you are the lowest form of human on this earth. If you can wholeheartedly justify this filth then you need to be hung. U vile people. Get out of vulnerable peoples lives you sc umbags. Rot in a pit. you weak weasels. I swear you’re time will come and an example will be made 1 day, it only takes one crazy victim to f king destroy you. Keep that in mind you rotten pieces of sh it.

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good, explain to me how it is possible to take £950 from me without giving a profit greater than £20, I played every day for 3 weeks and no more reasonable profit, something is wrong with this site, you are some thieves

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Excellent experience here. Friendly staff, lovely wine, layout brilliant and everyone very accommodating and plus a little win 💰💸

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New update from my previous reviews. As I’ve stated I’ve been a loyal customer for nearly 5 years. Not proud of it but thousands rough estimate. Now all of a sudden. They’ve closed my online account I have sent my ID and A council letter stating I’m currently homeless have been for 2 years now. Just incase you was thinking “he’s homeless so he must be on benefits. He must be gambling away my benefits. Haha 😂 No I work have all my life. Anyway to the point they’ve blocked my account as I can not provide my home address. Like I said they’ve had my British passport and I’ve stated I’m home less head office’s number doesn’t work hasn’t for months not one number for the online service. Online chat service is useless wait 20 minutes and nothing tell you to email in and someone will get back to you in 5-7 working days. And they do at first but then no reply. It’s been over 13 days since I last heard off them and this back has been going on for the last 6 weeks.

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Worst customer service ever. They really don’t care! Had an offer to get 20 free spins which don’t arrive by the latest they should have. Tried live chat – gave up after 30 minutes of not speaking to anyone. So emailed them. Got a response saying technical problems, will have your spins in 2 days. Another 2 days pass and no spins. Emailed again, same reply, will have spins in 2 days time. After 2 days emailed again. Still no response. Don’t think I’ll ever see my free spins. Bunch of crooks.If the gambling commission did their job then Grosvenor would have been shut down online!

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Ok so Grosvenor WERE really good as a betting site. Decent offers, decent odds. Usually everything paid out or credited albeit maybe a bit slow.However a couple of recent promotions failed to pay out (some free spins if you bet on a footie match, and a free bet if X happens when X did happen). NO customer service in sight. Chat with a bot and it be “forwarded to their customer champions”. No email back in over a week. It’s impossible to pass the bot and get a human. No matter what you try to do with it’s little questions, ultimately you’re going to be left waiting for an email response. And left waiting. And never get said email response.

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Deposited 20 pound my account gotinstantly suspended and told to contact support have contacted support got no answer now going through back fraud team

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If you’re so concerned about me gambling and depositing so much let me fkin win!

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So sign up for the double odds welcome bonus. Try to place a bet and no double boost chip in sight. No issue I will ask through the live chat. 40 minutes later and still waiting with no queue counter to at least tell.youbwhere you are up to. Absolute shambles!

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Terrible bookmaker. Offer multiple promotions but never issue the rewards. I am owed free spins following a recent bet, however they did not show up on my account when they were meant to. I waited the 72 hours it stated to allow in extenuating circumstances in their T&C’s and still nothing. I chased their live chat and had the displeasure of dealing with Kaydon. He stated that the spins would be added and I should be patient, I explained that I had been patient and the 72 hours had passed and he kept following a script saying I’d have to wait. I requested he add an equivalent value bonus to my account, which he claimed he couldn’t do, even though I full well knew he could as I have had live chat staff so previously. Eventually after back and forth and Kaydon checking with a senior colleague he agreed to add the bonus. However he added the equivalent value cash bonus with 5x wagering (not the 1x the free spins were due to have), I questioned this and he started lying again saying this was all he could do. Grosvenor clearly don’t like paying out rewards their customers have qualified for. After more back and forth he agreed to offer a live casino bonus (something I know they’d say has 1x wagering but where games only count 10% towards that wagering. Again not what the free spins would have been). When I questioned this he canceled all my bonuses and told me I’d never opted in to the promotion. I definitely had and had screenshots to prove it. Clearly he did not want to issue any bonus and wanted to end the discussion. At this stage I’d been on live chat for over an hour and had had enough. I asked Kaydon what their complaints procedure was. He told me I could raise a complaint with him and then while typing it he ended the chat. I emailed my screenshot to prove I had opted in for the offer to their support email and received no response. I chased it on live chat again today and spoke with Terry. Yet again Terry claimed I hadn’t opted in, despite seeing my email with a screenshot. The conversation was very repetitive with Terry claiming I wasn’t meant to see this promotion (despite it being advertised to me on my promotions page and opting in), so wasn’t due the reward. He then ended the chat. Baring in mind this week is “safer gambling week” and Grosvenor claim to care about their customers, is it in line with your policy to advertise and offer to a customer, encourage them to bet and then refuse to issue the reward they qualified for?I would also like to hear of you actively encourage your staff to lie so you don’t have to issue rewards your customers have qualified for, or whether this is just Kaydon and Terry’s choice?I have wasted enough time on this, so unless you issues the reward or equivalent bonus (with 1x wagering) I am going to log a complaint with IBAS.

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No seriously people I urge you all who sees this, to DEACTIVATE YOUTE ACCOUNT. DO NOT SIGN UP, DO NOT PLAY ON THERE GAMES OR THE LIVECASINO. I URGE YOU RIGHT NOW TO STOP!PLEASE!!!! THIS IS THE BIGGEST SCAM ON EARTH. I PROMISE YOU.Also grosvenor have cut off all forms of communication, the players can not access support, not even by phone.STOP PLAYING WITH GROSVENOR.CRIMINALS PARTNERED WITH LATVIAN CRIMINALS AND NOT THERE FOR THE PLAYERS. THEY JUST WANT YOURE MONEY THATS IT. THEY WILL ROB YOU BLIND, NO MATTER WHAT YOU DO YOU WILL BE ROBBED.grosvenor I swear I’m going to get to you soon, watch ya back. I’ve had enough of you give little inbreeding weasels.Just wait.

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Absolute joke of a gaming site. Deposited 20 pound and not one slot showed which was eligible for the welcome spins. Trying to get past the chat bot is near impossible, which after 2 hours of going in circles I was told I was being passed to a “champion”. 45 minutes of waiting later and just withdrew the remainder of my deposit. Despite the glamorous name, this site is run by a shower of incompetent amateurs!

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Anyone having problems with the bot passing you on too live support? I can’t change my withdrawl method too the same card details too what I made a deposit with. I need too to do this on live chat, but the bot just sends out a email too customer service too then get a reply back saying this can’t be done through email. I have explained the bot doesn’t pass me over too live support and all I get back is this has too be done on live support. How do I get around making a withdrawl too the card details I made a deposit with. The withdrawl just goes too my old bank details and obviously doesn’t go through and just gets credited back in too my grosvnor account.

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Visited today in Brighton, very downmarket compared to what it used to be like – no atmosphere and cheap/bleak decor – does not feel like a casino should. We waited 2 hrs to play 3 card poker and even asked the pit boss if they could open it (as they had other staff on empty tables and minimal customers generally). The pit boss was pretty rude/surly and said they were too busy and did not have staff to open the table for us. We finished our drinks whilst watching the croupier on the 3rd £1 Roulette table looking bored and yawning as they had no customers. We left without playing a single game, will go elsewhere in future, totally disappointed in our experience – used to be a fun night out!

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Stay away from grosvenor people, they have even given up with customer support and introduced a chat bot. They have stopped replying here also because of the negativity. Most filthiest online casino you will find. Do not sign up do not pass go.Filth.

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Joined with a promised bonus, deposit 20 play with 50. I deposited 2x 20 and gambled my first 20. I withdrew my second 20 and they revoked my sign up bonus. Customer service is terrible. Had to wait 15 20 minutes every time to do a chat. Cancelled my membership. 0/10. Rubbish casino.

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Last week I did 1000 spins on the same machine Not 1 bonus.Ok this week I did 1000 spins again not 1 bonus I don’t know what the gambling commission is doing or what powers this government has given them But corruption is at its highest level with the on line casinos And big companies are takeing the fun out of it … they say when the fun stops stop I say there is no fun anymore I have recorded this weeks and last weeks play and I shall be sending it to ITV the gambling comition. And also email it to my local MP this kind of theft has to stop So in total 2000 spins and in total zero bonus and the highest win was £7.50 On £1,50 bet spins

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In regard to my previous two reviews on this company I’ve sent on my ID they are happy with it and now all of a sudden they’re asking me for proof of address now I’m homeless you only have to be old enough to gamble which they have the proof of and because I’m homeless I can’t play with these guys to me that’s discriminating against harmless people and it’s wrong and unlawful it doesn’t stay this when you sign up for the promotion all it states is that you have to be 18 and plusI will be writing a review every 24 hours cuz that’s what it allows me to do on here until they sort this out I will also be contacting the local papers and the MPs office because they can’t do this to someone if you don’t have a fixed address it doesn’t matter as long as you have proof of ID and your age. I also spoke to the area and manager in London who stated that these guys will call me specifically said call me and yet they email me

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When I signed up with Grosvenor casino 2 years ago I was told no letters would be sent to my home address for privacy reasons , 2 years later I received a promotional leaflet that is offering me discount offers. This is the worst thing a casino can do is gamblers like to keep there private life away from family members, this is a huge breach of trust of GDPRAlso I can’t see any complaint email address for this breach

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Grosvenor was initially a really preferred Casino of mine however I am now finding my experiences becoming more and more stressful. I would occasionally not be credited Weekly Free Bets, I would follow this up and be told by customer advisors I was not “Opt In” for the promo. (It is a weekly rolling promotion you do not need to Opt In every week you are automatically enrolled)I am now having to chase up 2 different offers which are branded as “Bet £10 Pre Match for X amount of Free Spins” or “Get 5 Free Spins for every goal scored when you bet £10”.I am constantly told this is not Grosvenors fault but a problem with whoever process promotions for Grosvenor which I find quite disturbing.I would suggest anything advertised across Grosvenor sites is now screenshotted and documented in the event they do not honour what they promote, I will be seeking further advice from “Great Britain Gambling Commision” and “IBAS” to raise a dispute.I am now having to follow up

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So this is just an update for my previous review here.it’s now been nearly two weeks and no one from grovenor casinos has got back to me. the head office customer number does not work the online chat service is useless. So I’ve called up London casino spoke to the region manager who left a email for the online team to call me up or email me which they have not done so yeah they’re still withholding my funds and for no legitimate reason no reason whatsoever that they’ve gave me

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The live chat “bot” needs removing. It is the worst live chat customer service possible. Never able to get through to anyone and offers zero help.

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Wake up people. When you play on these casinos, be aware that it’s legal for them to choose when a player wins, its also built into the system/software to track players stakes and patterns.They are legally allowed to Rob you as long as they do give you a return within the robbery periods.You will find when you sign up to a casino you will get wins straight away, this is a well known fact.This is the software grooming you.Stay away from online games and stick to sports betting as that the only legit form of gambling. You choose, so can’t blame anyone when you win or lose.Legalised criminals and the government get paid for it to continue. Use ya brains.

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Been playing for couple of years. Keep getting into final stages , small payment, just about money back and beaten by ridiculous hands. Pocket Qs 8 times in the last 2 days, called by smaller pair 7 times. lost to trips or better 7 out of 8. Same stage of tournament. this is only the latest. Pattern of Ace small kicker, Ace bigger kicker, small pair, larger pair until you are blinded out or have to play. BEATEN EVERY TIME. Every tourney the same pattern, later stages. Not down to amount of hands played. Happened 50 plus times. Photo evidence, definitely not straight. STEER WELL CLEAR. Thinking of posting all hands.

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Slots masters giving dud free spins when achieved in it and bots been used when site claims there isn’t any , still they run promos that show no leaderboard and they don’t show any prize draws they just expect you to believe them with them 😭 when they use bots , proven facts as they are called it in there slots masters games . Poor promos poor customer service poor service to gamblers poor poker set up poor wagering for bonus poorer rtp on slots than other casino , they bang on about safer gambling blaming the player while putting stakes high on slots for low stake players . They have invisible prize draws and you must believe them instead of an easy raffle game they could show for a draw done .there wagering is scandalous for bonus the slots so poor on this site they could reduce wagering by 98 percent and you would still lose out. Still they advertise on tv like crazy at over 3k per advert and I see many on one channel what about all other channels they on ? The amount they spend is millions on tv advertising and it destroys lives no different to cigarettes but worse as cigarettes won’t make you lose house or car so why are they allowed advertise still? Or why do they spend that much while taking p with players especially loyal one’s.

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scummy company using actual money rather than the bonus I was given and after winning a fiver from them it has not been added to my balance also tried using my bonus my withdrawing my money and they took it away.STAY CLEAR, also tried getting in touch waiting 30 mins to talk to someone and still nothing

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Absolute joke of a company. Still waiting on receiving my withdrawal for a substantial amount of money a week after them saying they’d paid it. Keep getting a different excuse everytime I get through to live chat as that is the only way you can speak to someone. Worst casino I’ve ever come across! Stay well clear!

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Signed up for the new customer deal, deposit £20 and get £30 bonus. Now 14 hours late it said my account has been locked but I’ve not done nothing wrong. Now they’re telling me that I have to wait 72 hours for it to be sorted. I’ve already got the promotion and I’ve been playing it for over 12 hours. My time is ticking for the promotion as time will end. This is misleading. Now they’re asking me for ID, they should ask this on the registration. I have already sent my ID to email address they provided but it’s just the principle they should have told me about this before I deposited and entered the promotion offer.To add to this now they’re asking for proof of address even though I’m homeless and my bank address is a care of address an that’s the one I used for my bank. So am I over reacting in saying that this is discrimination for homeless people as we cannot provide this.now the ID I understand prof of age.

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UPDATE FROM LAST MONTH.HERE IS THE REAL TRUTH , WHAT A DIFFERENCE A MONTH MAKES . HOW I WAS PRAISING THEM A MONTH AGO. HOW I KNOW SO DIFFERENT NOW.2 months ago. I played this Grosvenor Casinos. I had a good run winning £800. They pay very very quickly.I thought I would give it a break for a month. I came back a few days ago and here without any shadow of a doubt this organisation are as crooked as humanly possible. All their computers remember the wins from the previous months winnings and then it goes into payback mode. I had 17, YES 17 SPINS on Red on the roulette over a couple of days and I want u to guess the sequence. I Only play Black or Red.BLACK CAME UP 17 TIMES OUT OF 17. The World record in VEGAS IS 22 and this was in the 1970’s.Admittedly red came up when I wasn’t playing but everytime I pressed on red and I had 17 goes and this was a live Wheel , Black came up 17 times.There is more chance of winning the lottery . I have come to the conclusion this is a totally CROOKED CASINO AND I BEG YOU ALL DO NOT GO NEAR IT. IT WILL REMEMBER IF YOU WIN . I GUARANTEE ITSusan Fraser

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Time for a review. Grosvenor you are petulant and dishonourable. I haven’t been credited my free bet from your promotion nfl bet 10 get 5. I have sent you all the relevant screenshot bet id and even your original promotion. I bet £10 on a 1st touchdown scorer at 5/1 odds. You don’t answer my live chat I just sit there till I’m disconnected. You don’t answer my emails and your contact number is Currently unavailable. How am I meant to resolve this without your help? I mentioned id close my account if I wasn’t credited my free bet. And you took it upon you to blocked my account anyway. I think you are doing this to upset your customers and have full control over your customers. If im not credited my free bet and mu account unlocked so I can use it. I will be claiming my deposit back through my bank as you haven’t met your agreement with me. You tried to say I wasn’t opted in. Well I was and this has happened on 2 occasions on nfl bet 10 get 5. So I have left this review to help out other customers. Have some honour and reinstate my account and credit my bet accordingly. Thank you.

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Proper awful casino, that offers free spins then you have to wager a million times, stick to the big boys that don’t do this skt bet, William hill often gives free spins with no wager req. leave this pretender alone not worth the hassle.. terrible odds on sporting events why i wont use them

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Can anyone please tell me if this as happened to them before? I keep a book with what I deposit and I went on to my online bank account earlier and I have had 3 withdrawals of £100 taken from my bank account on 16/10/23 I only deposited £100 I have been trying all evening to do a live chat with Grosvenor Casio and all it says is you are in a queue. I have to try again tomorrow evening when I get home from work.

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before ive had the present issues id of given 5 starsbut seeing as im trtying contact them to ask for helpand been trying circum navigate their absolutely brain dead chat bot,its like trying win the lotto jackpotthis prat of a bot is as useless as it gets with virtual bots.i tried ringing the phone number to be told lines are closed and live chat can help.like hell it can.im going have close my account as i cannot deal with the incompentence show by Grosvenor to customers trying ask for help.they do not seem to give a toss

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Basically we the people need to etop giving into these legalised criminals.All these casinos and live casino providers that the casino allow into our homes are literal fraudulent scams. All legalised by people who also get a share of the profits from us the public who think we are getting fair games and results.STAY AWAY FROM EVOLUTION GAMING. ONLY PEOPLE POWER WILL SHUT THEM DOWN.NO AUTHORITY WILL DO IT BECAUSE ITS A GIVERNMENT SCAM YO TAKE FROM THE PUBLIC MORE ON TOP OF TAXES STOP BEING NAIVE. GET BRAVE USE YA BRAINE AND STOP FEEDING THESE ONLINE LEGALISEE CRIMINALS. FFS. THEY ARE PURE FILTH. AGAIN STOP FEEDING LIVECASINOS, YOU ARE TRACKED AND ROBBED. ITS SIMPLE. FK THE CASINOS AND FK TBE FORIEGN CU NTS THEY ALLOW INTO PEOPL3S HOMES.

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DO NOT DEPOSIT TO THIS SITE!!!Please be aware and do not deposit money to this site they are starting to steal money from peoples account it happen to me and to my friend as well it was a, large sum when i logged in 30% of my money went missing i tried to contact them via live chat but when u ask their bot that you wanna speak to customer service site will freeze i tried on 5 different devicrs also with different io adresses it still froze after i contacted customer servicr via email and no answer at all so i send another email and no answer so again and no answer then i sent email number 4 nothing then again thats 4 weeks already then they send me a response that my email was sent to a spam so i should contact them via different email adress. I did and nothing again.GUYS play, on other sites where your money are Safe and also always check if customer service is existing because grosvenor customer service doesnt exist anymore..DO NOT DEPOSIT TO GROSVENOR CASINO REAL MONEY!!!!

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