Grosvenor casino Review

Worst betting app I’ve ever used. Doesn’t load You put a bet on. It spins for ages. Doesn’t let you do anything if your bet loses it takes money of you. If it wins it says bet wasn’t placed. Gives you bonus money. Then you can’t withdraw it

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Created an account, deposited and played some slots. Qualified for the chance to win a 2 grand holiday. Received a message confirming that I’d won and 2 grand would be deposited to my account.After some time my balance didn’t change, contacted customer services, waited half hour to speak with someone that advised it was an error and the winnings wouldn’t be honoured.Asked for a goodwill gesture for the disappointment, to be told I had an exclusive prize waiting for when I played. The prize was 5 free spins, the lowest possible prize listed which is available to everyone, whether they had the same “technical issue” or not. The free spins also carry a wagering requirement, how generous.I explained to the customer service agent that I was not satisfied with this resolution and asked how I could escalate my concern (after receiving constant, generic, copy/paste responses). I was then kicked from the chat. Considering the agents are supposedly “customer support champions”, they appear to not only be unsupportive but also lack any empowerment or willing to provide any service recovery at all.I’ll be looking to take this further.

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Just got message to my online account to say I won 2.000 pounds for my holiday from the widrow phone the costumers service to clarify they told me I was a mistake wara a joke they are a layers do not choose this online gaming grosvenor casino remember they are not a serious company 0 star

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Won a 2k holiday then they said that it was an error and everybody got the same winning message so left with nothing after calling and being on hold for 20 mins

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I couldn’t log into my account so contacted customer service and explained, and it was notime at all and I was up and running again excellent service

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The prize draws never take place like a raffle which Is dodgy and unfair the site constantly has login problems the live chat is very slow responding and the bonus structure is also unfair with the impossible 30xwager on slots that claim 1 pounds 50 pence is a big win on 10p 20p stakes 🤣

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Site down yet again. DDOS attack? Very flaky site. Very slow to load after logon or switching slots / games etc. Uses Evolution Gaming for most ‘live’ games, a very untrustworthy gaming provider based in Latvia, look at their reviews on here. Their own UK- streamed roulette doesn’t give ‘la partage’ on 0 on even chances except the Grosvenor Victoria stream, and doesn’t allow bets after the ball has been spinned by the dealer, cutting off very quickly, even while watching players continue to place bets on the stream – I thought it was supposed to be the same as ‘live’? Advertised / promoted free spins (usually on the worst slots) are regularly not given / loaded. ‘Plus’ (VIP) memberships suddenly removed midweek, after that week’s opted-in offers have already been promoted from Mondays as inducements to deposit / stake heavily. All in all a very ropey site.

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Just another casino who allows evolution gaming into our homes to Rob the public with blatant jn you’re face Controlled live wheel games and rigged roulette.Evolution gaming need burning to the ground, absolute filth and society needs these s cu m to be gone.No place in society for these casino’s and foriegners. Allowed to be accessible to the public online with huge stakes in a Controlled manipulated piloted result on a wheel spin.They think they can just say its random, but oh my god, what you witness will make you sick….literally criminal activity live on air 24.7 robbing the public who are vulnerable to these games.Grosvenor you and everyone involved in this legalised crime need fki ng hanging. You vile human beings. Rot in hell.

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Joined15/07/23 played for 2-3 hrs and then at £383 in winnings £50deposit I’m thinking I’m on a streak here,next I’m automatically logged out so I log back in and I am suddenly self excluded,went on chat to find out why and was told because I’m self excluded with Gamstop.My Gamstop expired beginning of June so I told them I’m only excluded from casinos where I’ve called them out for being thieves and liars and can still play now without problem. Next day the e- mail came saying because you violated the terms and conditions we give you your stake back and you forfeit the £338.This is not the first time I’ve read about this from visitors to their casino,you win a decent chunk and they exclude you and return your stake.IBAS investigating complaint we will see where it leads.Save your selves the hassle and gamble at a reputable outlet where they honour their obligations.Poor selection of games and a lot of them don’t load. I’ve even e-mailed Pragmatic play with the details of my wins and told them to withhold paying the casino untill resolved. If I lose they will pocket the winnings which were won on Pragmatic play games which is fraud

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Never play anymore shooting out from game not responding messages not getting free spins only waist money and time. Bad site ever.

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promotions are insulting to say the least but instant deposits and near instant withdrawals i cannot fault them.

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The site on a gaming level is fine, Cant complain if you win or lose while gambling ! My issue was that I decided to put a spend limit of £50 a month, To keep myself in check, And only for the practical reason of keeping an eye on my spending. Realised that if I won say £100 . my set deposit limit of £50 is suddenly raised by £100 , This totally takes the ” SET ” out of a “SET” deposit limit does it not? So I decided to send a quick email to them to say that this seems a tad unethical and plain confusing . Especially on a tool supposedly designed for the safety for the vulnerable .I also pointed out other sites have set limits that are truly SET! The way they decided to reply to my simple query was to block my account. I do not expect any gambling company to have much of a moral compass . But profiteering and manipulation of even the safety measures put in place. Seems to be a new low at any standard . And also, This is not a bad review because of financial losses , I made a tidy profit overall. Will happily spend my money somewhere else .Really not a very good look Grosvenor

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Don’t waste your money . Times are hard, pay attention to all the bad reviews. Played 50 pounds in jackpot king and not one single bonus. There are other better online casinos out there. They say random number generator but it’s programmed game, it can’t genuinely be random.

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I have wageres over 150 quid on fluffy favourites. I didnt get 1 single bonus or 1 5 of a kind. Absolute trash site.

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£10 put on at 10p, 100 spins and not one f****** bonus, that is a fix if ever there was one, cost of living clearly hitting these sites when they rinse your money and con you.

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If you want low payouts from high stakes then head over to grosvenor casino. Features that rarely drop in on slot games, very low wins. RTP like rocking horse crap. Games glitch when a feature is about to drop in but doesn’t. So yes 5 star if you want to loose all the times.

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Launder money to play here you ain’t losing something if you do you got it for free

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Joined as a mew customer with the offer of 50 for 20 deposited, clicked the link for the offer, signed up still offer was prominent…Played Games promoted by website on first page displayed, offer not fulfilled, why?After investigation, no chat support…. 80% of the games displayed and promoted to new customers are actually excluded from the offer that led you to the games… what a scam…If you search deep and question everything you can eventually see that the qualifying games for bonuses are hidden so far through the list that u wouldnt stumble on them even if you were 2 litres deep on prosecco and bashing buttons like a whack a mole frenzy…Deliberately promoting non inclusive games and hiding t&cs behind multiple pages to get out of fulfilling adverts is no way to build a customer base. Be ashamed!!! Will go back to honest well known and regulated sites from now on. Would not recommend to anyone

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After some time with grosvenor online casinos im closing my account forever.This site and business is the most shady operation i ever witnessed im opening a court case against them as many people already do and you people which are reading this should as well claim against grosvenor.So when u play u never win their slots ale completely rigged same as the poker which is rigged to the core as some science fiction movies then if u win once in a while they will close or ban your account straight next day for “suspicious activity* if u win some bigger money on sports bets they will restrict your account straight next day and u will be able to bet just 1-2£ for some suspicios reason again. Shame on you grosvenor..New people please dont be stupid and dont waste your time and money.. Do not give the hard earned money to this disgussting crooks which cang even answer to criticism all they do is using automated replies thay already telling u how they care about customers!!!!!!!STAY AWAY OR THEY WILL STEAL YOUR MONEY

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I really like Grosvenor Casinos. The website interface is really smooth and user friendly. They’ve got nice offers and bonuses as well. Initially the verification process soured me because it was too much of a hassle, hope they can improve on that process but afterwards it has been great. Withdrawal process was also quick and painless. Will recommend.

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Randomly block your account and request you send multiple forms of ID that verify the same thing. Keeps you waiting days for EACH reply…. AVOID AVOID AVOID!!

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Do your own research on this company. See how they prevent a huge chunk of their customers from being able to place more than a couple of quid on bets. There are lots of forums where people have provided details of how Grosvenor go about their business. Why contact me offering promotions with a max state of £20 then limit me to betting less than a pound. What exactly is the point? Again, this is normal behaviour for Grosvenor, it’s well documented online. Why offer me a weekly promotion with a £5 free bet if I stake more than £25 in a week, but then limit my bets to less than a pound?And when you do manage to get a £5 free bet, they restrict it again and try to prevent you from placing more than a few pence. You have to go through the process of waiting for your bet to be approved….all for a £5 free bet that they gave you. I would not advise anyone to sign up. There are many more, far reputable companies to give your money to. Off the top of my head I’d advise Paddy Power, William Hill, Unibet, Skybet, etc. instead of these jokers at Grosvenor. Avoid!

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I can’t understand why so many negatives reviews or i was lucky… but my story.. I opened account long time ago, but decided deposit yesterday, (I saw all negatives reviews before deposit) so I deposit 400£, played only live roulette after couple of hours I withdrew 3500£ (I did screenshot just to be ready) (I was thinking I am f…t to get my money.. after so many negatives reviews, weekend, after documents and more problems in this way) (actualy to provide documents this is normal, in any casino or betting site early or later you have to do it, proof address, bank statement, ID, pictures of the card etc. this is normal).. so, after 3-4 hours money was refunded in my bank account Saturday night (I have screenshots I can prove).. I don’t know what to say about slots or betting but I don’t think can be difference. What I want to tell everyone, never, never use the bonuses money or another type of bonuses when you register account in any casino, this is big headache 10-20-50£ bonuses is not gonna change yor life or gambling situation, but will be pain in the a.s. And another thing, gents never, never play sh.t games slot like, fish, eye, books and all of them with max pay out 5000X, don’t waste your time or money.. try to play real slot games with big pay out like 25 000x, 60 000x, 100 000x, if you will spend money and time is better to do for real cause.. And about slot bonuses (sometimes I can’t get 1 bonus in one hour play in one game) but gents you have to now that -doesn’t depend Casino but depend from provider! design of the game! And doesn’t mutter in what casino you will play they can’t influence the game, they just buy the game from provider, they don’t have access to the platform of game. So about Grosvenor for me is 5, maybe for slots is 3 I didn’t find my favorite games, for live casino is perfect. And another good casino for me “the best in the world is MrQ”, fast withdraw big money, fast verification, a lot of games… Betvictor, Mr Green, Paddy power good as well. Good luck to everyone.

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I enjoy going to Grosvenor for a night out and a meal the staff are really friendly and they’ll help you understand any games and talk you through them all as you play I also really enjoy playing on line and the customer service is brilliant online as well.

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Not even 1 star, omg the website is very slow and every single time it is frozen and resets – system error. And about RTP, disgustingly very low. Waste of money guys. It is scam in every way and avoid!!

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I am trying to be unbiased. I have been with grosvenor for over 8 years however in the last year their online gaming has taken a twist. I won with £30 spins (per spin) the Eyes of Horus bonus which usually returns 50x – 400x when your lucky enough to get the 3 pyramid bonus (main bonus). I got 19 spins and watched as I got £0 return. A bonus that returns £0 after £3k of spins is not a bonus. It’s a scam and the persons who wrote the game know it. They rank on most sites as a top 10 game but the payout is £0. £0

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They come across as a scam company and certainly a lower grade gambling company.If you win a bonus you have to use your own funds first. Returns are lowChat service is slowThey don’t appear to follow safe gambling practices for example :- OFFER spend £500 and get £10 bonus!!!When I pointed this out to them they blocked me depositing probably to punish me until I fill out an affordability survey even though I’ve withdrawn more than I ever deposited.

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Settled my bets wrong – customerService is a joke they don’t even understand how bets work- then came back and limited my account because they had messed up refused to call me or speak to a manger. Do not use this company I’ll be making everyone aware

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If you want to win money, Grosvenor will close your account.Set up account, placed a bet, lost. Next day placed another and lost again. 3rd day, able to place another bet and won (up overall now) so I withdrew winnings. 4th day, could not log in and told to contact support desk. Basically they let you keep betting as long as you lose, as soon as you win, they close your account. Absolute criminals, they belong in prison. DON’T EVER OPEN AN ACCOUNT WITH THESE CRIMINIALS. Just look at all these reviews about this scam company

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Deposits £1000 playing slots won £1200 they won’t pay me my winnings or refund my deposits made absolute joke of a company. This has had a serious effect on my mental health

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Absolutely terrible spent £500 get back only pence any bet playd on this is gonna pay 10% back IF YOU LUCKY.My advice to everyone ia to stai away from this platform i wish to add some pics to prove what is their payouts but i can’t.£500 deposited——£0000000 withdraw S—–t

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They are generous in promotions and bonuses and I don’t feel that games are rigged like other casinos I played in so I’m comfortable to deposit my money with them.Only thing they can improve on is to extend their betting market and enable instant withdrawals, through open banking, PayPal or any other method.

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I give these a 4 star when I first joined probably down to the fact I was one of a very few who beat their wagering requirements by playing a game I knew was paying out across other sites at the time. Since then it’s been downhill each time I’ve deposited. Today I played their new game 75p minimum stake I think I won 4 times and none of the wins were over 50p 🤣 won’t be using these no more and another shoddy site I’ll be excluding myself from.

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