Grosvenor Sports PLAYER REVIEWS(1373)
Damien Fredrik
27 June 2023
Comment from uk.trustpilot.com
I am trying to be unbiased. I have been with grosvenor for over 8 years however in the last year their online gaming has taken a twist. I won with £30 spins (per spin) the Eyes of Horus bonus which usually returns 50x - 400x when your lucky enough to get the 3 pyramid bonus (main bonus). I got 19 spins and watched as I got £0 return. A bonus that returns £0 after £3k of spins is not a bonus. It’s a scam and the persons who wrote the game know it. They rank on most sites as a top 10 game but the payout is £0. £0
I am trying to be unbiased. I have been with grosvenor for over 8 years however in the last year their online gaming has taken a twist. I won with £30 spins (per spin) the Eyes of Horus bonus which usually returns 50x – 400x when your lucky enough to get the 3 pyramid bonus (main bonus). I got 19 spins and watched as I got £0 return. A bonus that returns £0 after £3k of spins is not a bonus. It’s a scam and the persons who wrote the game know it. They rank on most sites as a top 10 game but the payout is £0. £0
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Jeff King
25 June 2023
Comment from uk.trustpilot.com
They come across as a scam company and certainly a lower grade gambling company.If you win a bonus you have to use your own funds first. Returns are lowChat service is slowThey don't appear to follow safe gambling practices for example :- OFFER spend £500 and get £10 bonus!!!When I pointed this out to them they blocked me depositing probably to punish me until I fill out an affordability survey even though I've withdrawn more than I ever deposited.
They come across as a scam company and certainly a lower grade gambling company.If you win a bonus you have to use your own funds first. Returns are lowChat service is slowThey don’t appear to follow safe gambling practices for example :- OFFER spend £500 and get £10 bonus!!!When I pointed this out to them they blocked me depositing probably to punish me until I fill out an affordability survey even though I’ve withdrawn more than I ever deposited.
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Rob
25 June 2023
Comment from uk.trustpilot.com
Settled my bets wrong - customerService is a joke they don’t even understand how bets work- then came back and limited my account because they had messed up refused to call me or speak to a manger. Do not use this company I’ll be making everyone aware
Settled my bets wrong – customerService is a joke they don’t even understand how bets work- then came back and limited my account because they had messed up refused to call me or speak to a manger. Do not use this company I’ll be making everyone aware
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Matt Lubbock
23 June 2023
Comment from uk.trustpilot.com
If you want to win money, Grosvenor will close your account.Set up account, placed a bet, lost. Next day placed another and lost again. 3rd day, able to place another bet and won (up overall now) so I withdrew winnings. 4th day, could not log in and told to contact support desk. Basically they let you keep betting as long as you lose, as soon as you win, they close your account. Absolute criminals, they belong in prison. DON'T EVER OPEN AN ACCOUNT WITH THESE CRIMINIALS. Just look at all these reviews about this scam company
If you want to win money, Grosvenor will close your account.Set up account, placed a bet, lost. Next day placed another and lost again. 3rd day, able to place another bet and won (up overall now) so I withdrew winnings. 4th day, could not log in and told to contact support desk. Basically they let you keep betting as long as you lose, as soon as you win, they close your account. Absolute criminals, they belong in prison. DON’T EVER OPEN AN ACCOUNT WITH THESE CRIMINIALS. Just look at all these reviews about this scam company
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Shea Obrien
22 June 2023
Comment from uk.trustpilot.com
Deposits £1000 playing slots won £1200 they won’t pay me my winnings or refund my deposits made absolute joke of a company. This has had a serious effect on my mental health
Deposits £1000 playing slots won £1200 they won’t pay me my winnings or refund my deposits made absolute joke of a company. This has had a serious effect on my mental health
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Ramona
20 June 2023
Comment from uk.trustpilot.com
Absolutely terrible spent £500 get back only pence any bet playd on this is gonna pay 10% back IF YOU LUCKY.My advice to everyone ia to stai away from this platform i wish to add some pics to prove what is their payouts but i can't.£500 deposited------£0000000 withdraw S-----t
Absolutely terrible spent £500 get back only pence any bet playd on this is gonna pay 10% back IF YOU LUCKY.My advice to everyone ia to stai away from this platform i wish to add some pics to prove what is their payouts but i can’t.£500 deposited——£0000000 withdraw S—–t
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Adi M
16 June 2023
Comment from uk.trustpilot.com
They are generous in promotions and bonuses and I don't feel that games are rigged like other casinos I played in so I'm comfortable to deposit my money with them.Only thing they can improve on is to extend their betting market and enable instant withdrawals, through open banking, PayPal or any other method.
They are generous in promotions and bonuses and I don’t feel that games are rigged like other casinos I played in so I’m comfortable to deposit my money with them.Only thing they can improve on is to extend their betting market and enable instant withdrawals, through open banking, PayPal or any other method.
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Carl Higgins
10 June 2023
Comment from uk.trustpilot.com
I give these a 4 star when I first joined probably down to the fact I was one of a very few who beat their wagering requirements by playing a game I knew was paying out across other sites at the time. Since then it's been downhill each time I've deposited. Today I played their new game 75p minimum stake I think I won 4 times and none of the wins were over 50p 🤣 won't be using these no more and another shoddy site I'll be excluding myself from.
I give these a 4 star when I first joined probably down to the fact I was one of a very few who beat their wagering requirements by playing a game I knew was paying out across other sites at the time. Since then it’s been downhill each time I’ve deposited. Today I played their new game 75p minimum stake I think I won 4 times and none of the wins were over 50p 🤣 won’t be using these no more and another shoddy site I’ll be excluding myself from.
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Gary David
23 April 2023
Comment from uk.trustpilot.com
So, I've used Grosvenor Casinos for some months. Not the best of sites but I've had no problems until last evening. I got a new debit card, uploaded the details and made a deposit (200) No problems. I worked it up to £400 and went to withdraw part of that. Withdrawal not allowed! Grosvenor wouldn't cancel my old card, and when I tried to contact one of their 'customer champions' (!!) no one was available.So I left it, meaning to do it later. Played a little today. I was playing a £10 blackjack table (maybe £10 or £12 a hand) and next thing I saw was that most most of my bank had disappeared. I glanced at the pay out box and according to that I had placed a £412 bet, ... which was beaten ( by a dealers blackjack !) Never, in my better than 50 years card playing have I placed a £400 wager on a card game. I find it suspicious, usually when you place a bet there are a few seconds before the cards are dealt. Not that hand, ... practically immediate & no chance to cancel. Well, our 'customer champion' was giving me the runaround. Said he would escalate my complaint but it could take 2 weeks to get back to me. 2 weeks !! Anyway, I'll give them 72 hours and if nothing I shall get in touch with the gambling commission who have been helpful in the past.
So, I’ve used Grosvenor Casinos for some months. Not the best of sites but I’ve had no problems until last evening. I got a new debit card, uploaded the details and made a deposit (200) No problems. I worked it up to £400 and went to withdraw part of that. Withdrawal not allowed! Grosvenor wouldn’t cancel my old card, and when I tried to contact one of their ‘customer champions’ (!!) no one was available.So I left it, meaning to do it later. Played a little today. I was playing a £10 blackjack table (maybe £10 or £12 a hand) and next thing I saw was that most most of my bank had disappeared. I glanced at the pay out box and according to that I had placed a £412 bet, … which was beaten ( by a dealers blackjack !) Never, in my better than 50 years card playing have I placed a £400 wager on a card game. I find it suspicious, usually when you place a bet there are a few seconds before the cards are dealt. Not that hand, … practically immediate & no chance to cancel. Well, our ‘customer champion’ was giving me the runaround. Said he would escalate my complaint but it could take 2 weeks to get back to me. 2 weeks !! Anyway, I’ll give them 72 hours and if nothing I shall get in touch with the gambling commission who have been helpful in the past.
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Eddie T J Naylor
23 April 2023
Comment from uk.trustpilot.com
ive just closed down my account i had a £1 live casino bonus and it said the wagering requirement was £1 as stated here Type:InstantBonus status:ActiveAmount:£1Wagering target:£1Progress:£0Activation:23-04-23 (1.00am)Bonus status:ActiveExpiry:26-04-23 (12.16pm)i bet the £1 it asked for won 4 pound from it but the progress didnt fill so i contacted them the guy was nice but they said Thank you for your patience Edward. Upon checking, you have a £1 live casino bonus on your account. However, you have a bonus wins balance. In this case, only 10% of your stakes will contribute to the wagering target. In this case, you have to wager £10 so that you can meet the wagering target and once you have met it, the remaining winning will be converted into cash now it didnt state any of what he said on the actual bonus it said £1 not £10 so dont come here it is shady practice.
ive just closed down my account i had a £1 live casino bonus and it said the wagering requirement was £1 as stated here Type:InstantBonus status:ActiveAmount:£1Wagering target:£1Progress:£0Activation:23-04-23 (1.00am)Bonus status:ActiveExpiry:26-04-23 (12.16pm)i bet the £1 it asked for won 4 pound from it but the progress didnt fill so i contacted them the guy was nice but they said Thank you for your patience Edward. Upon checking, you have a £1 live casino bonus on your account. However, you have a bonus wins balance. In this case, only 10% of your stakes will contribute to the wagering target. In this case, you have to wager £10 so that you can meet the wagering target and once you have met it, the remaining winning will be converted into cash now it didnt state any of what he said on the actual bonus it said £1 not £10 so dont come here it is shady practice.
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Lee Smith
23 April 2023
Comment from uk.trustpilot.com
i had problems logging in a few times but then all was ok i didnt lose any cash thank god, i got the right help i needed i guess i was lucky i will now make sure not to lose my password again
i had problems logging in a few times but then all was ok i didnt lose any cash thank god, i got the right help i needed i guess i was lucky i will now make sure not to lose my password again
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HARRY WATCH
22 April 2023
Comment from uk.trustpilot.com
Money went missing from my account balance. I had over £2 cash on my balance, played free spins, won 26p. Went back to the home page. My balance updated to 28p with 26p bonus. Contacted live chat, what a surprise they couldn't see it lol I know it's a small amount, but it's beside the point. I log all my bookie balances, first time I've had money actually disappear. They're website is also painfully slow to load. One to avoid.
Money went missing from my account balance. I had over £2 cash on my balance, played free spins, won 26p. Went back to the home page. My balance updated to 28p with 26p bonus. Contacted live chat, what a surprise they couldn’t see it lol I know it’s a small amount, but it’s beside the point. I log all my bookie balances, first time I’ve had money actually disappear. They’re website is also painfully slow to load. One to avoid.
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Jon Church
21 April 2023
Comment from uk.trustpilot.com
Signed up....deposited.....won 600 pounds....account suspended....sent all requested information and told email within 72 hours. Still nothing. If they actually unlock my account and payout then ill update this review but its not looking good so far
Signed up….deposited…..won 600 pounds….account suspended….sent all requested information and told email within 72 hours. Still nothing. If they actually unlock my account and payout then ill update this review but its not looking good so far
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NorthSurrey
21 April 2023
Comment from uk.trustpilot.com
Signed up to their promotional offer and won a bet. Just looked to see if they paid it out yet. No. So I go to log in. Account suspended. So apparently I needed to proof who I am even though I already have photo screenshot of agreed withdrawal into my bank. Never got prompted to give any details just told me what reference I'l see in my bank. Pathetic. Won't be changing my review unless someone sorts me out fast
Signed up to their promotional offer and won a bet. Just looked to see if they paid it out yet. No. So I go to log in. Account suspended. So apparently I needed to proof who I am even though I already have photo screenshot of agreed withdrawal into my bank. Never got prompted to give any details just told me what reference I’l see in my bank. Pathetic. Won’t be changing my review unless someone sorts me out fast
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Michael
19 April 2023
Comment from uk.trustpilot.com
Very nice and helped explain my question very clear
Very nice and helped explain my question very clear
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jon d
17 April 2023
Comment from uk.trustpilot.com
Utterly shocking company. This isn't a disgruntled "loser", I closed my account while in profit with them, however they lie and their communications are absolutely dreadful. Maybe an email every 10 days in response to a complaint.Honestly, go elsewhere. The customer services are just dreadful
Utterly shocking company. This isn’t a disgruntled “loser”, I closed my account while in profit with them, however they lie and their communications are absolutely dreadful. Maybe an email every 10 days in response to a complaint.Honestly, go elsewhere. The customer services are just dreadful
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Ben Moffitt
16 April 2023
Comment from uk.trustpilot.com
I am absolutely livid. I went to exchange my cash points and it says I have insufficient amount to do it but there is no minimum so I contacted customer services, sent 3 emails with screenshot to be told they no longer offer this and yes I have points but I won't be able to use them!? 45 minutes I spent chatting to customer services, sending emails, multiple screenshots and constantly having to log back in. No offer of any gesture of goodwill or anything for wasting my time just tough basically. Not impressed at all!!
I am absolutely livid. I went to exchange my cash points and it says I have insufficient amount to do it but there is no minimum so I contacted customer services, sent 3 emails with screenshot to be told they no longer offer this and yes I have points but I won’t be able to use them!? 45 minutes I spent chatting to customer services, sending emails, multiple screenshots and constantly having to log back in. No offer of any gesture of goodwill or anything for wasting my time just tough basically. Not impressed at all!!
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Ms Donna craig
16 April 2023
Comment from uk.trustpilot.com
If I could give zero I would, not a single bonus spin let alone any form of a win and then the account is blocked. Take your money to somewhere more upmarket.
If I could give zero I would, not a single bonus spin let alone any form of a win and then the account is blocked. Take your money to somewhere more upmarket.
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Kevin Steventon
14 April 2023
Comment from uk.trustpilot.com
Had an issue with my account and they fixed in a few minutes and all my money was still there, so would recommend to anyone, excellent service
Had an issue with my account and they fixed in a few minutes and all my money was still there, so would recommend to anyone, excellent service
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Wayne Hollis
14 April 2023
Comment from uk.trustpilot.com
Worst gambling site I've ever been on. Over £500 on slots in 2 days and not even a single win over £20 playing £1 stakes. Not expecting to be up but something half decent at least once spending that much. Will not be using this ever again.
Worst gambling site I’ve ever been on. Over £500 on slots in 2 days and not even a single win over £20 playing £1 stakes. Not expecting to be up but something half decent at least once spending that much. Will not be using this ever again.
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David
13 April 2023
Comment from uk.trustpilot.com
Won a few bets on the horses now I’m stake restricted to pence. Had the account literally weeks. What a joke of a company. If I’d been regularly backing and losing poor value bets they’d rate me as a great customer and no way would I be restricted.
Won a few bets on the horses now I’m stake restricted to pence. Had the account literally weeks. What a joke of a company. If I’d been regularly backing and losing poor value bets they’d rate me as a great customer and no way would I be restricted.
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Cristina
09 April 2023
Comment from uk.trustpilot.com
happened twice i was playing slots and mid bonus the game crashes, i open tickets, report the issue many time on live chat customer support…. the first time they did nothing, the second time (like 3 months ago) im still waiting to finish my bonus 2£ a spin and the bonus had unlocked loads of amazing multipliers ecc. ….. still waiting
happened twice i was playing slots and mid bonus the game crashes, i open tickets, report the issue many time on live chat customer support…. the first time they did nothing, the second time (like 3 months ago) im still waiting to finish my bonus 2£ a spin and the bonus had unlocked loads of amazing multipliers ecc. ….. still waiting
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Suzie Chambers
07 April 2023
Comment from uk.trustpilot.com
Disgusting site shut it down for god's sake it's terrible I have never in all the sites I have played on have I had a problem deposit deposit deposit deposit deposit deposit is all you do
Disgusting site shut it down for god’s sake it’s terrible I have never in all the sites I have played on have I had a problem deposit deposit deposit deposit deposit deposit is all you do
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Jason Rain
05 April 2023
Comment from uk.trustpilot.com
Had an issue which customer service agent resolved to my satisfaction. Was really helpful. Only reason didn’t get a 5 star on this occasion was the wait to get through. Once through on live chat service was great. Lizzy was great.
Had an issue which customer service agent resolved to my satisfaction. Was really helpful. Only reason didn’t get a 5 star on this occasion was the wait to get through. Once through on live chat service was great. Lizzy was great.
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Simon
05 April 2023
Comment from uk.trustpilot.com
They do not honour their offers or promotions, they tell you if your bet is 2nd to an SP favourite you will get a cash refund but they do not pay it, they tell you as a member of their weekly club you will get a £5 free bet if you stake £5 x 5 but they do not pay it.Live chat wastes half an hour of your life and tells you they "do not know why" and advise your query will be passed to support and you will hear 'soon' and when asked what 'soon' means you are told 'shortly' - in fact it is never, no reply at all.You are given an email address that does not accept emails and when you try messaging through the web-site you are ignored, repeatedly.False advertising on the promotions and non-existent customer service.Combine that with the reviews already written and you shouldn't be surprised.Very poor.
They do not honour their offers or promotions, they tell you if your bet is 2nd to an SP favourite you will get a cash refund but they do not pay it, they tell you as a member of their weekly club you will get a £5 free bet if you stake £5 x 5 but they do not pay it.Live chat wastes half an hour of your life and tells you they “do not know why” and advise your query will be passed to support and you will hear ‘soon’ and when asked what ‘soon’ means you are told ‘shortly’ – in fact it is never, no reply at all.You are given an email address that does not accept emails and when you try messaging through the web-site you are ignored, repeatedly.False advertising on the promotions and non-existent customer service.Combine that with the reviews already written and you shouldn’t be surprised.Very poor.
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Eddie T J Naylor
05 April 2023
Comment from uk.trustpilot.com
site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay £500 across one or multiple Live Casino games to qualify.Get a £10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.
site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay £500 across one or multiple Live Casino games to qualify.Get a £10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.
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SJ
05 April 2023
Comment from uk.trustpilot.com
Massive scam, clearly jockeys been told when to win and lose.Have photographic evidence.All wins are based on a fixed basis, as in all bets are registered then they find best outcome for bookies.Corruption is rife in all aspects of horse racing.
Massive scam, clearly jockeys been told when to win and lose.Have photographic evidence.All wins are based on a fixed basis, as in all bets are registered then they find best outcome for bookies.Corruption is rife in all aspects of horse racing.
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mazhar ali
04 April 2023
Comment from uk.trustpilot.com
I just love grosvenor casinos. I made a terrible mistake of using a fake ID when I was barred. I was allowed after that on my real name and I told the casino truth and a very nice manager allowed me on my real name. After long time a new manager came and banned me from all grosvenors casinos. I do not like going to other casinos to play poker but just grosvenor I love grosvenor and I will forever even if they never allow me in life.
I just love grosvenor casinos. I made a terrible mistake of using a fake ID when I was barred. I was allowed after that on my real name and I told the casino truth and a very nice manager allowed me on my real name. After long time a new manager came and banned me from all grosvenors casinos. I do not like going to other casinos to play poker but just grosvenor I love grosvenor and I will forever even if they never allow me in life.
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Tom
04 April 2023
Comment from uk.trustpilot.com
Great selection of games. Great customer service, sorted a bonus issue out for me quickly and hassle free. Highly recommend :)
Great selection of games. Great customer service, sorted a bonus issue out for me quickly and hassle free. Highly recommend 🙂
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Ian McLellan
04 April 2023
Comment from uk.trustpilot.com
Spotted an offer on their site. Played some spins and wagered around 200 quid. Got my free spins and won a bit extra from that only to find out that this needs to be wagered another 10x. No problem with casino t&cs but it was no where clear when it was encouraging me to spend that money. If you're more transparent with your customers - they will play with you more often. Would be astonished if the GC don't catch up with you at some stage. Also very interesting and notable that the only 5 star review you've had over the last few days is some guy who you let in after producing fake ID! Well done.
Spotted an offer on their site. Played some spins and wagered around 200 quid. Got my free spins and won a bit extra from that only to find out that this needs to be wagered another 10x. No problem with casino t&cs but it was no where clear when it was encouraging me to spend that money. If you’re more transparent with your customers – they will play with you more often. Would be astonished if the GC don’t catch up with you at some stage. Also very interesting and notable that the only 5 star review you’ve had over the last few days is some guy who you let in after producing fake ID! Well done.
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Mark
03 April 2023
Comment from uk.trustpilot.com
The worst customer experience ever avoid at all costs there are far better companies out there
The worst customer experience ever avoid at all costs there are far better companies out there
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Norris Fung
03 April 2023
Comment from uk.trustpilot.com
absolutely disgraceful. Won 50 pounds in blackjack from the online casino but was unable to withdraw it. Then decided to contact live support on chat and decided to wipe out all my winnings. They should not be opening online casinos if they are not even able to pay 50 pounds!
absolutely disgraceful. Won 50 pounds in blackjack from the online casino but was unable to withdraw it. Then decided to contact live support on chat and decided to wipe out all my winnings. They should not be opening online casinos if they are not even able to pay 50 pounds!
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Williams
02 April 2023
Comment from uk.trustpilot.com
Walsall Grosvenor Casino is absolutely disgraceful. I have witnessed staff sniggering amongst each other after purposely ensuring that customers lose on the roulette table. I have witnessed this on two separate occasions. Which I find very unprofessional from a member of staff. They need need to work on their body language skills to ensure that customers do not pick up on their unprofessional behaviour while playing at those tables. I used to find this casino a pleasant experience over the years. It’s got much much worse ( staff wise ).
Walsall Grosvenor Casino is absolutely disgraceful. I have witnessed staff sniggering amongst each other after purposely ensuring that customers lose on the roulette table. I have witnessed this on two separate occasions. Which I find very unprofessional from a member of staff. They need need to work on their body language skills to ensure that customers do not pick up on their unprofessional behaviour while playing at those tables. I used to find this casino a pleasant experience over the years. It’s got much much worse ( staff wise ).
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Neil McMaster
01 April 2023
Comment from uk.trustpilot.com
The worst slots ever £450 not one bonus about 3 time this is happened now will take my money elsewhere
The worst slots ever £450 not one bonus about 3 time this is happened now will take my money elsewhere
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Stefan Jones
31 March 2023
Comment from uk.trustpilot.com
Grosvenor Casino's used to be a good casino, this was the case a couple of years ago. But that's not the case anymore, in fact, I would strongly advise anyone who considers taking part in their promos to be careful. Grosvenor Casino's not exactly transparent with the promo's terms and conditions, and there will be a lot of dishonesty and deception involved with their promos. Just recently they sent me an email for a casino deposit offer, a deposit £50, and get a £25 bonus. On the terms and conditions, it states that all live table games, including live blackjack, contribute 100% to wagering the bonus. While wagering my cash I noticed that the progress bar was only going up by a little, I spoke to customer service who said wagering on live table games only contributes to 10% wagering. So either the customer service agent is lying, or the promotions team is lying. As bright as day, the terms mentioned all live table games contribute 100% towards wagering. It seems that Grosvenor casinos are deliberately making their promos and terms confusing and misleading, so you give up and do not bother following up. This is the last time I'll be taking part in any promotions or using Grosvenor casinos. They have lost all credibility with their shady practices.
Grosvenor Casino’s used to be a good casino, this was the case a couple of years ago. But that’s not the case anymore, in fact, I would strongly advise anyone who considers taking part in their promos to be careful. Grosvenor Casino’s not exactly transparent with the promo’s terms and conditions, and there will be a lot of dishonesty and deception involved with their promos. Just recently they sent me an email for a casino deposit offer, a deposit £50, and get a £25 bonus. On the terms and conditions, it states that all live table games, including live blackjack, contribute 100% to wagering the bonus. While wagering my cash I noticed that the progress bar was only going up by a little, I spoke to customer service who said wagering on live table games only contributes to 10% wagering. So either the customer service agent is lying, or the promotions team is lying. As bright as day, the terms mentioned all live table games contribute 100% towards wagering. It seems that Grosvenor casinos are deliberately making their promos and terms confusing and misleading, so you give up and do not bother following up. This is the last time I’ll be taking part in any promotions or using Grosvenor casinos. They have lost all credibility with their shady practices.
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Banana Man
28 March 2023
Comment from uk.trustpilot.com
Lizzy the chat champion is awesome wish she would have been able to receive a review from me but it didn't offer one after talking to her last night when chat ended can some please tell her for me i was the last person she spoke to last night ?
Lizzy the chat champion is awesome wish she would have been able to receive a review from me but it didn’t offer one after talking to her last night when chat ended can some please tell her for me i was the last person she spoke to last night ?
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Valued Customer
27 March 2023
Comment from uk.trustpilot.com
Grosvenorcasinos is outstanding, great company, deserves every penny, It is the secret oasis that you only heard of if you have a great reference. I am a loyal customer to this company . And I will be spreading the word to my friends and loved one . If you want extraordinary people great venues, rewarding events. Great customer service and a company whom looks after thier clients GROSVENOR is the one . The game is the same everywhere, but Grosvenor have what it takes to make it fun responsible and rewarding. Highly recommend . MOURAD
Grosvenorcasinos is outstanding, great company, deserves every penny, It is the secret oasis that you only heard of if you have a great reference. I am a loyal customer to this company . And I will be spreading the word to my friends and loved one . If you want extraordinary people great venues, rewarding events. Great customer service and a company whom looks after thier clients GROSVENOR is the one . The game is the same everywhere, but Grosvenor have what it takes to make it fun responsible and rewarding. Highly recommend . MOURAD
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Gary White
25 March 2023
Comment from uk.trustpilot.com
Avoid and don't play on this website. Besides increasing the wagering requirements, this dump also has issues with its website's functionality. The slots are lagging and the payout is small (you need to make a lot of spins to win a decent amount) and on top of that you won't see your money on a bank account even after an hour of requesting a withdrawal. Instead your gaming account will be blocked. It's clear that the Rank company is dying and their situation is only getting worse.
Avoid and don’t play on this website. Besides increasing the wagering requirements, this dump also has issues with its website’s functionality. The slots are lagging and the payout is small (you need to make a lot of spins to win a decent amount) and on top of that you won’t see your money on a bank account even after an hour of requesting a withdrawal. Instead your gaming account will be blocked. It’s clear that the Rank company is dying and their situation is only getting worse.
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dgwilym
25 March 2023
Comment from uk.trustpilot.com
The best one to one customer care of all of the many many casino platforms I have used.
The best one to one customer care of all of the many many casino platforms I have used.
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SJ
24 March 2023
Comment from uk.trustpilot.com
Won £25 bonus unable to withdraw it.Have to use it on fixed slots.Avoid this rubbish company absolute scam
Won £25 bonus unable to withdraw it.Have to use it on fixed slots.Avoid this rubbish company absolute scam
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Russco
24 March 2023
Comment from uk.trustpilot.com
As a new member I deposited £20 to get a £30 bonus, which really you could only end up using on slots or casino....worst thing is to get anything back at all you need to to wager 30 times the deposit and so called bonus, yeh £1500.So as you can tell I never got anywhere near that and as a betting man I'm predicting that a good 90% or more of newcomers don't also.Other problems with app and site also that it crashes/freezes all the time. My fault maybe in the end for not reading the small print ,(T&C's). Even still £1500??
As a new member I deposited £20 to get a £30 bonus, which really you could only end up using on slots or casino….worst thing is to get anything back at all you need to to wager 30 times the deposit and so called bonus, yeh £1500.So as you can tell I never got anywhere near that and as a betting man I’m predicting that a good 90% or more of newcomers don’t also.Other problems with app and site also that it crashes/freezes all the time. My fault maybe in the end for not reading the small print ,(T&C’s). Even still £1500??
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Christine Caselton
22 March 2023
Comment from uk.trustpilot.com
My sister and I were so well treated today by the manager Darren and the waiting staff Nikki at Leicester Square in London We were made so welcome on this trip by DarrenNikki gave a a wonderful service with care, attention, smile and kindness It was a long time since we visited Grosvenor as it does not reward us with player points for playing Today, even though we don’t receive any rewards points, Darren had given us a free meal Nikki gave us a very good serviceThank you to both for making our visit so memorable even though we lost Well done
My sister and I were so well treated today by the manager Darren and the waiting staff Nikki at Leicester Square in London We were made so welcome on this trip by DarrenNikki gave a a wonderful service with care, attention, smile and kindness It was a long time since we visited Grosvenor as it does not reward us with player points for playing Today, even though we don’t receive any rewards points, Darren had given us a free meal Nikki gave us a very good serviceThank you to both for making our visit so memorable even though we lost Well done
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who's who
21 March 2023
Comment from uk.trustpilot.com
Grosvenor Casinos always treat like a KING…
Grosvenor Casinos always treat like a KING…
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SJ
21 March 2023
Comment from uk.trustpilot.com
Just bet on clonmol 5.25 horse 4 which won, but didn't receive my winnings.It's about time a company that scams customers they should be immediately shut down and all staff arrested for fraud.Please avoid at all costs don't pay out
Just bet on clonmol 5.25 horse 4 which won, but didn’t receive my winnings.It’s about time a company that scams customers they should be immediately shut down and all staff arrested for fraud.Please avoid at all costs don’t pay out
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Valued Customer
20 March 2023
Comment from uk.trustpilot.com
The best our there , technology of gaming is same everywhere, but rank group and specifically Grosvenor is the leader, outstanding management team , Freddie ,Gemma, Elizabeth, Nick Alissa ... the list is very long of the elite of stars and champions. My inner circle friends and associates all I refereed them to join me at Grosvenor and they thank me for this recommendation. This my second feedback . I am fully satisfied with the rewards the company give back to thier clients . It is the best and I have tried many before but Grosvenor is tip top . I swear on my head that it is worth every penny , It is transparent and customer-centric and charitable to our community. A lot project they donate to . My friends comes from all over the Middle East to Grosvenor venues and I feel proud that they leave with a great impression. It is really underrated . Because people expect wining all time. Most reviews are based on frustration of losing which part of the game . So if you want a really honest and great customer service casino. There you go Grosvenor is the one . G+ and Blackcard team are outstanding assets to this organisation, Freddie comes in top list . Thanks Grosvenor. MOURAD
The best our there , technology of gaming is same everywhere, but rank group and specifically Grosvenor is the leader, outstanding management team , Freddie ,Gemma, Elizabeth, Nick Alissa … the list is very long of the elite of stars and champions. My inner circle friends and associates all I refereed them to join me at Grosvenor and they thank me for this recommendation. This my second feedback . I am fully satisfied with the rewards the company give back to thier clients . It is the best and I have tried many before but Grosvenor is tip top . I swear on my head that it is worth every penny , It is transparent and customer-centric and charitable to our community. A lot project they donate to . My friends comes from all over the Middle East to Grosvenor venues and I feel proud that they leave with a great impression. It is really underrated . Because people expect wining all time. Most reviews are based on frustration of losing which part of the game . So if you want a really honest and great customer service casino. There you go Grosvenor is the one . G+ and Blackcard team are outstanding assets to this organisation, Freddie comes in top list . Thanks Grosvenor. MOURAD
Reply
Huseyin Ulas Atay
20 March 2023
Comment from uk.trustpilot.com
VERIFICATION IS AWFUL AND RACIST(NICOLE IS PURE RACIST AGENT THERE)I joined this site while ago and in February i gambled few times and i won mainly.But my daily deposit limit was £500 and i won around £7500 in few days but each time i won my daily limit increased and allowed me to deposit thousands a day.I lost all winnigs plus £3500 my own money which is nothing,i am pissed of treatment.I called and they said is loss limit if i win it increase but LOSS AND DEPOSIT limits are 2 different things.Anyway i really didnt mind and they invite me to Blackcard of the company(VIP i guess)they asked my income details i did provide everything and my business is abroad.But this RACIST NICOLE blocked my deposit and nont answering over a month at all.My winning is gone plus £3500 my own money by their weird system IBAS says provide details which i will and also GAMBLING COMMISSION i will get in touch.I dont care about money i care about their RACIST treatment.Chris is very helpful and nice person only positive person over there.Also their withdrawal is very fast i have to admit.
VERIFICATION IS AWFUL AND RACIST(NICOLE IS PURE RACIST AGENT THERE)I joined this site while ago and in February i gambled few times and i won mainly.But my daily deposit limit was £500 and i won around £7500 in few days but each time i won my daily limit increased and allowed me to deposit thousands a day.I lost all winnigs plus £3500 my own money which is nothing,i am pissed of treatment.I called and they said is loss limit if i win it increase but LOSS AND DEPOSIT limits are 2 different things.Anyway i really didnt mind and they invite me to Blackcard of the company(VIP i guess)they asked my income details i did provide everything and my business is abroad.But this RACIST NICOLE blocked my deposit and nont answering over a month at all.My winning is gone plus £3500 my own money by their weird system IBAS says provide details which i will and also GAMBLING COMMISSION i will get in touch.I dont care about money i care about their RACIST treatment.Chris is very helpful and nice person only positive person over there.Also their withdrawal is very fast i have to admit.
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Evgeniya Kardasheva
20 March 2023
Comment from uk.trustpilot.com
There should be 0 star rating especialy for this scam...
There should be 0 star rating especialy for this scam…
Reply
Richard Aitken
18 March 2023
Comment from uk.trustpilot.com
Been with Grosvenor Sports for a year now, good sportsbook, great odds and promotions compared to many other bookmakers, never had any problems on the site until yesterday, placed one of their regular boosted odds came up the wrong bet,(twice) contacted live help and after explaining what had happened they investigated, took a few hours to check, expected that while the tech people checked the system. Result £40 back into my account, extremely pleased, specially since the horse lost, Thanks to Amanda and her team for being 100% efficient at their job .
Been with Grosvenor Sports for a year now, good sportsbook, great odds and promotions compared to many other bookmakers, never had any problems on the site until yesterday, placed one of their regular boosted odds came up the wrong bet,(twice) contacted live help and after explaining what had happened they investigated, took a few hours to check, expected that while the tech people checked the system. Result £40 back into my account, extremely pleased, specially since the horse lost, Thanks to Amanda and her team for being 100% efficient at their job .
Reply
John
18 March 2023
Comment from uk.trustpilot.com
AVOID slots....played King kong cash, 300 spins and not a single bonus round, clearly just take us for mugs, slots etc are meant to be fun with a hint a winning, but wouid get more fun throwing money down the toilet. Grosvener, please don't reply with the "it's all generated randomly" 300 spins and not a single bonus round, give me a break
AVOID slots….played King kong cash, 300 spins and not a single bonus round, clearly just take us for mugs, slots etc are meant to be fun with a hint a winning, but wouid get more fun throwing money down the toilet. Grosvener, please don’t reply with the “it’s all generated randomly” 300 spins and not a single bonus round, give me a break
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Raj Gurung
30 June 2023
Comment from uk.trustpilot.com
Not even 1 star, omg the website is very slow and every single time it is frozen and resets - system error. And about RTP, disgustingly very low. Waste of money guys. It is scam in every way and avoid!!
Not even 1 star, omg the website is very slow and every single time it is frozen and resets – system error. And about RTP, disgustingly very low. Waste of money guys. It is scam in every way and avoid!!