Grosvenor Sports PLAYER REVIEWS(1297)
Wai Chong
04 January 2023
Comment from uk.trustpilot.com
Had placed a winning bet online at the victoria casino roulette site and the system didn't register my win.My bet for £5 covers the mid-section of the table - Orphelius numbers 6, 34, 17 and 1, 20,14,31,& 9win number 6 came up. at 21:26 today (3/1/2023) at 21:26 When I reported to customer service they say I never cover the winning number area of 6, 34, and 17.The system automatically covers the Orphelius numbers. Bunch of con artist
Mia de Oliveira
02 January 2023
Comment from uk.trustpilot.com
What a daring move. Your money will not be refunded in any way. It is, in any case, useless. Send the total sum of money to For Tune Group LLC. Because they are the best at making money, investing with them, like I did, would undoubtedly benefit you much.
travel travel
02 January 2023
Comment from uk.trustpilot.com
I am really surprised at the amount of negative comments about Grosvenor online casino here. This is a genuine review. I have had nothing but great experiences with this casino and there has never been a problem with them paying any winnings. Okm when I first joined it took a little time to sort out the verification ID stuff but once that was all approved it has been plain sailing. I only play the one slot game and as I often win a lot on this I am superstitious so I keep playing the same game. I have won a lot each time I have been on this game, yesterday I actually won the jackpot, I withdrew the majority of it then carried on playing, won more on the game and withdrew a set amount of those winnings, the money for both amounts went into my bank account this morning. It's not just these wins though, I have won a lot on this before and again, absolutely no problem with the money going into my account. I don't understand the issues with the negative reviews as my experience is great, the payouts, winnings and customer service. Again, this is a genuine review and reading some of the experiences on this site from others is just not something I recognise nor had experience of from this online casino, okay so I do lose sometimes but that is the way it works and I have won a lot more than I have lost.
Julia
02 January 2023
Comment from uk.trustpilot.com
Any bonus you receive you can only use if you lose all of your cash balance first, and if you withdraw your cash balance, you lose the bonus. Seems to me to be a subtle way to make sure people are not gambling responsibly
Cherry
02 January 2023
Comment from uk.trustpilot.com
I play the 'Beat The Timer` promotion on Grosvenor and never really win anything of consequence?? If you win free spins they are all but dead spins, and if you win the slots bonus of £1 or £2 it has wagering requirements attached; why?? Don't think I've won anything else on it apart from a free ticket to the 'Beat The Timer' weekly poker tournament, which to be fair you can actually get an ok amount if you win (or are one of the last X amount of players). However, it states you can also win Red Letter Days or entry into a prize draw to win a trip to New York? Number One, I've managed to complete Beat the Timer loads of times and never once have I won a Red Letter Day. Number Two, why is the entry into a prize draw for a trip to New York even part of it?? If I win something, I don't want to then have be put into another competition to win a prize. And I always decline the NY offer because I'm not convinced this prize draw is legit, and it would be interesting to find out if anyone has actually ever won this mysterious prize draw?? Or then again, maybe its not due to be drawn for another 2 years. Basically, the promotion is pretty poor so I won't be bothering with it anymore. The only thing I guess it does do is generate hits on site, and once people log on then they are more likely to end up spending their own money. It's even making me wonder if the promotions are fixed to generate traffic on the site??
You're karma
30 December 2022
Comment from uk.trustpilot.com
Oh just wait. You are going to pay for what you do to people you crimelords.Just wait. ?
caz
29 December 2022
Comment from uk.trustpilot.com
SCAM RIGGED SCAM RIGGED SCAM RIGGED, Absolutly zero question in my mind this rig up and their sister sites cant set their rto any lower legally but they tried? just google this sites endless list of customers and members that are trying to get these and others shutdown, and if you have been delt the same scerge many of us have do leave a review so we can get this trash shut.
SJ
27 December 2022
Comment from uk.trustpilot.com
Monday 26th DecemebrRace Huntingdon at 1.15pmHorse Crystal Moon attacked Largy night with a full broadside barge which is a clear disqualification, just shows the stewards are corrupt and so is this site too for none of them doing anything.This fully proves all horse racing is fixed when another horse can attack another horse and no repercussions are passed to the jockey by instant disqualification if not banned from horse racing for this vicious attack.
Community gamblers
27 December 2022
Comment from uk.trustpilot.com
Websites like Grosvenor casino should be banned from the planet. One of the most greedy casinos that I have played. To receive a miserable bonus like 5 spins of £0.10, you got to earn it! The inferno wheel is a real ''inferno'' (hell) for players, making it impossible to wager the balance.
Pravesh Vanjani
27 December 2022
Comment from uk.trustpilot.com
The live blackajck is absolutely rigged. I played 38 Hands of blackjack and every single one of them was a loss. 38 consecutive losses. The RNG was either messed up or had issues. Worst part there is no support to help you in the night. You wait till the morning only to be greeted with rude staff who would not even care to look into the matter properly. Even if I had a 20 and dealer had a bust card he would somehow pull a 20 or 21. Absolutely gutted and the support offer condolences for your losses with 0 consideration to the bets placed.
Gordon
26 December 2022
Comment from uk.trustpilot.com
This website is absolutely disgusting thanks for stealing all my Christmas money what a joke RTP is or has to be illegal I've never been so ripped off in my entire life £500 pound swallowed at ten pence a spin and won nothing over 3 days game of no chance people stay away from this website you will only feel like killing your self
Ava Cote
26 December 2022
Comment from uk.trustpilot.com
What a disastrous business endeavour. You are unable to enlist their help. Avoid taking part in this activity. Invest your entire money with -For -tune -Group -LLC. Without a doubt, you will benefit greatly, Like I have been benefiting investing with them.
customer
25 December 2022
Comment from uk.trustpilot.com
Deposited £50 played roulette, got up to £280 and withdrew. No issues money back in my bank within 30mins. Lots of negative revives, but I have always been paid out.
Joe Lakin
24 December 2022
Comment from uk.trustpilot.com
Terrible poker site. DO NOT USE THEM you will pay to play then get kicked out constantly. Read the reviews on google an awful buggy app that has not been improved even though they claim to.There is also loads of dodgy stuff going on. Forget the bad beats I can take flopping trips and losing to a full house 5 times in a row...but I was moved 8 times in around 20 minutes earlier, putting the biggest stacks together. Big blind keeps being skipped somehow too. They tell you to prove it like you sit there taking screenshots of each hand. I am £700 up - ravenfrank15 but after seeing some of the dodgy things happening on here for the last few days I will not be returning. The next full tilt poker.If you need proof check out the youtube vids.
Gordon
24 December 2022
Comment from uk.trustpilot.com
Can't access my account but have been able to like clock work until now it doesn't even recognize my email address or password I've emailed support asking what's going on this is crazy has there been a data breach
crazyfruits 91
24 December 2022
Comment from uk.trustpilot.com
Calls me to say I have won £5,000 on a unknown number stating all I have to do is go with my card into any casino where I can withdraw the winning to than calling me back stating its a mistake ohh well what a surprise...
Nosmas
21 December 2022
Comment from uk.trustpilot.com
Games malfunction way to much i just won over £82 on the game jingle bells after free spins during the game. Then instead of my balance being adjusted my winnings disappeared. I was so shocked but i played a few more spins to see if my balance would update. BUT NOTHING I then thought let me check my game transaction history and what was more weird and fraudulent was the 3 mins of my free spins was missing from the game play records. I've sent an email and by tomorrow i will be told yet again that their is no record of my winnings. Like i am crazy.i was actually enjoying the site before this happened because it shows how when sites like this don't like to accept accountable for faults like this in their system. I mean over £80 is a lot to just accept that type of immoral conduct towards players who support their site.
Betwayfraudsters
21 December 2022
Comment from uk.trustpilot.com
Had my sport account limited no reason, no warning nothing. I can only assume these sore losers didn't like the fact that I won a bit of money £200 roughly in few weeks. Hahaha sore losers you can go to hell anyway your website is absolutely rubbish. I'm so happy to have taken some of your money sore losers
Michael Buck
20 December 2022
Comment from uk.trustpilot.com
Spend a ridiculous amount before you get a feature on their slots. If you even manage to get the feature. the payout is pathetic. 100 plus pounds in ect.. get thetop feature max spins ect..usually get about 8 pound back or they'll be service error and it will just reset your game
Alexander
20 December 2022
Comment from uk.trustpilot.com
I didn’t had any issue, the staff was nice, they paid me so by now everything is ok.One thing about RNG (Random Number Generator) is that you guys don’t understand how this works.A casino doesn’t need to play any tricks because the random number generator is doing it anyway so if you catch a bonus and is paying low is not their fault, that’s how the RNG works most of the times.
Steve
20 December 2022
Comment from uk.trustpilot.com
Took part in a promotion where I had to wager £50 to receive a £5 bonus with 30 wagering. Did not receive the bonus, went to chat and was given the bonus. The bonus didn't work so back on chat. Was told I couldn't use bonus on game advertised on their promo?? and was told to try other games where it also didn't work funnily enough. Was told to clear cache, cookies and try another browser (a classic response from live chat that never works!) Eventually I managed to play 5 or 6 spins of 40p on the game that was advertised but then could no longer play. The bonus money had all been used up despite the fact that I hadn't played half of it?? I gave up. The next day I received my 20 free spins from another promo where winnings had to be wagered once. Did this but the bonus remained as bonus and didn't turn to cash. I sent Grosvenor an email as live chat is mostly pointless, but have yet to receive a reply. Basically, if you take part in a promo with Grosvenor at the moment where you have to wager £50 or deposit £60 for example, you are throwing your money away because if you lose you will receive bonuses that don't work. Lots of this being said on forums. Why cant Grosvenor just put their hands up and admit that they have technical issues. You're actually stealing money from customers. You have the chance to reply and even rectify your mistakes, that's up to you. I can either get this sorted with you or take my complaint to IBAS. I have time.
Mug
20 December 2022
Comment from uk.trustpilot.com
I seriously cannot get over how the Latvian scumbags are allowed to literally control there games in front of our eyes. Literally. It makes you sick to just witness it. These casinos are just corrupt to the core partnered with this lawless Latvian country who operate these filth dirty games. Robbing the world public 24.7. Obviously they pay out sometimes to keep people coming back, but even the wins are chosen. The fact everything is chosen is just sick either way. Nothing is random based on physics of a wheel spin, crazytime for example is just clearly being piloted. Clearly. Not a conspiracy. Far from conspiracy. But that's what criminals like to say, it's all conspiracy. Karma will get all of you behind this sick criminal organisation.Fk the casinos and fk that middles Eastern sithole Latvia. Known the be a corrupt lawless country. This is why they operate from this shi thole and casinos love it. Fk u. Sick fks.
Nick Butler
19 December 2022
Comment from uk.trustpilot.com
Yeh terrible experience, boring gameplay and bonuses are non existent
Kstar
18 December 2022
Comment from uk.trustpilot.com
All the copy and paste we are regulated is aload of rubbish! How can you take over 100 on solitair and only 1 completed??? How can u take 100 plus on different slots and 0 bonus??? 60 on fishing game megaways and won 2.50??? 0 bonus again!! 50 on fluffies 0 bonus and minimum wins??? Yea its a joke!
marek Kollar
18 December 2022
Comment from uk.trustpilot.com
Please nobody ever deposit to this site any money the using all kinds of tricks to steal your money.1. if u win big they close your account without explanation and take all your money.2.on live casino they are using brakes on spin wheel.3.they don't using any sort of random card generator in poker.This site been reported 100`s of times to gambling commission but of course they making millions and they bribe them so you can't take them down.Just don't understand how can someone work as employee for casino and stealing people money shame on you hopefully one day karma will get you all.
Gordon
13 December 2022
Comment from uk.trustpilot.com
Remove beat the timer the prizes are rubbish not worth all the hassle of guessing the matches or remembering where they are to just receive a rubbish prize I've reported the game to gambling commission saying it's unfair and needs looking into
Dubliner
12 December 2022
Comment from uk.trustpilot.com
Played live roulette twice with winning number came up with lost connection then came straight back online after my number had won Won’t be using this online account anymore
SJ
11 December 2022
Comment from uk.trustpilot.com
BE VERY CAREFUL WITH THIS COMPANYWON £750 WITHDREW IT, THEN I WAS GETTING NOTIFICATIONS IF DEPOSITS WHICH I DID NOT AUTHORISE VIA MY BANKING APP, AND CONVENIENT ENOUGH IT WAS £750 IN SEVERAL DEPOSITS AND CANT ACCESS MY ACCOUNT NOW.AVOID FRAUD IN ACTION
Martynas Vireliunas
11 December 2022
Comment from uk.trustpilot.com
Poker is rigged totally, whenever new players comes in they get whatever nuts they can get, imagine playing cash games and on a board 39K you have 99 and him AK which he shoved all in and get K3 and it's like that over and over again, avoid this trash site as possible as you could.
SJ
09 December 2022
Comment from uk.trustpilot.com
Placed a bet on 6.00pm race, horse 7 £5 each way, horse won at 80/1 and this site returned my £10 instead of the winnings.AVOID AT ALL COSTS, SCAM SITE ANOTHER COMPANY THAT OWNERS NEED TO BE IMPRISONED DUE TO CHOOSING WETHER TO PAY OR NOT
Linda Mustoe
07 December 2022
Comment from uk.trustpilot.com
I a. Getting texts I never wanted. If you use text 60215 it states you will be charged but not how much
jj
06 December 2022
Comment from uk.trustpilot.com
GROSVENOR STOP MAKING FREE SPINS WINNING INTO A BONUS WHICH WE MUST WAGER ONCE.. THE FULL WINNINGS ARE NOT EVEN BEING ADDED TO THE BONUS, U ARE STEALING FUNDS BACK FROM USYOU AT THIS MOMENT ARE A DISGRACE AND IN MY 30 YEARS OF GAMBLING YOU ARE THE ONLY COMPANY TO NOT CREDIT CUSTOMERS FULL WINNINGSITS THEFT
Vin
06 December 2022
Comment from uk.trustpilot.com
Dispicable site. TWICE I have had need to contact live support. The intial time was on the non functioning of one of their promotions, and i was told I would be emailed a reply - which I did not get! The 2nd time last week, I won a prize that was not credited to my account, I was told the CS couldnt see it on the system and that it would have to be escalated and I would get a reply in a few days....guess what? Yet ANOTHER no response. Avoid these robbers, the customer service is a disgrace.
Jessica
05 December 2022
Comment from uk.trustpilot.com
Made a withdrawal and was in my account within 15 minutes. Fastest withdrawal I’ve ever gotten from any casino.
nee
05 December 2022
Comment from uk.trustpilot.com
disgraceful and nothing more than thieves.. yes thieves..i am really fed up of free spins winnings needing to be wagered once except the full amount of winnings are not being credited, i have lost in excess of £5 by the system cheating me and when you explain on live chat, waiting 1 hour to talk to somebody, the chat gets ended by these ignorant people or the site did it, i really do not know.. disgraceful, i will never visit one of their casinos again in my life.. absolute disgrace.. do not use this company at any cost.Customer champions is ridiculous, they are the biggest bunch of useless people i have ever dealt with... utter embarrassment
Mug
05 December 2022
Comment from uk.trustpilot.com
JJ, yes they are literally fraudulent in front of our eyes.I won £17 on free spins, have to wager 1x.I went on crazy time and placed bets, my bets keep getting rejected. But the money does not go back on my balance. Hilarious...but very apparent that it's literally taking the pi ss, proving that its all software sca m in action. Seen it before and seeing it again, they are just absolute FILTH.
jj
04 December 2022
Comment from uk.trustpilot.com
Disgraceful scammers.. any free spins are now being made to play the winnings x1.. I have no issue with that however I have witnessed the slot saying I have won £2.60 yet there's only £1.50 in bonus funds.. are they stealing out of our winnings or are all slots showing incorrect winnings to start with.. time to start using a screen recorder to have video evidence and if it is theft send my findings to the Gambling Commission..Avoid this online casino and bookie at all costs.. utter disgrace
Gordon
03 December 2022
Comment from uk.trustpilot.com
Beat the timer is absolutely ridiculous that shouldn't even be allowed
Allan bathroom fitter
03 December 2022
Comment from uk.trustpilot.com
Rtp is an absolute joke how this figure is policed is a total mystery. On average after months of playing it seems to take about 500 ish spins to get a feature, on high money it takes longer. Also the payouts are disproportionately smaller on higher bets. Like land based casino high bets feed people who play lower. Tracking customers appears to help casino balance their take under the guise of "due diligence " and give you the illusion of gambling. Look out for being followed with an I pad , how intrusive!!!!
Mustafa Bekir
02 December 2022
Comment from uk.trustpilot.com
If there was a competition for worse bookie and casino this guys will win by faaar.
Evgeniya Kardasheva
02 December 2022
Comment from uk.trustpilot.com
DONT PLAY HERE, For obvious reasons i am not depositing because this has changed to MECCA is not the old brand anymore, they have offered me 5 free spins today, i won £3 quid but the money have never been credited to the account not as a bonus or anything, WENT ON LIVE CHAT NO ANSWER FOR OVER AN HOUR NO ONE IS THERE:D this is .... no words how bad they are... DO NOT PLAY HERE
Delcio Calado
02 December 2022
Comment from uk.trustpilot.com
For 7 years I've being a regular customer at Grosvenor casinos overall, but today I had another ruling issue(it's everyday) while playing poker.., once I didn't agree or believe that the staff responsible for the card at that time was really doing the correct ruling(and is not a surprise for everyone when a person who doesn't know anything about poker, no proper training, no experience, how can he be a supervisor of the biggest card room in north west?), I've tried to reach the casino manager to get some answers inclusive if I could together with the supervisor see the cctv footage of the issue raised, he explained me that could not happen because data protection bla bla okay, and I ask "but if there's a dodgy situation on camera and your supervisor is not giving importance to it how can I believe in what he is saying..." Whell the manager straight interrupted me "I stopping your there, listen if you don't trust us, don't come here, go somewhere else" walking away from me and repeating himself again "if you don't trust us don't need to come here",...not even interested to ask me or listen exactly what was the issue? see if he could go see the cctv and understand my concerns about,..nothing! I replied myself okay "I understand we are treated like sh**t" because this is what he treated my polite questions.Going home I stopped by the reception and asked to the security there the name of the manager in service, the said to me he is called Pete Watson and he is the General Manager of Grosvenor, I'm a bit chocked if is that true...really!With all the arrogance is that the general manager of the biggest casinos group in UK??Poker Room at Bury New Road is being a total disaster, it might save one or two but in general the staff who never became proper poker dealers, who don't understand the game, with lack of training and experience, how can the became supervisor? very poor staff, no enough knowledge to runn any poker tournament, but, buy the General Manager approach I don't think any better expected.?That's just my opinion!
Daniel Quinn
01 December 2022
Comment from uk.trustpilot.com
This company is not honoring promotions and does not answer my emails. With live chat I was just on hold for several hours...
Karma
30 November 2022
Comment from uk.trustpilot.com
People you need to realise the live casinos is not live random results based on laws of physics. Example the wheels games are being controlled and piloted each spin to its designated slot.The Latvian sc um evolution gaming are allowed to control the wheels based on the casinos chosen results. Or even worse, just controlling fully so they can take take take from the public.Grosvenor, you're just 1 of many casinos who are corrupt and fraudulent. You won't get away with it forever. Karma will get you all sooner or later. People power will soon rise to you vile people.What's hilarious but disgusting at the same time is you can actually see the hosts looking at the monitor for the next results and literally manipulated the wheel using the ? to controll the wheels motion to its destination.I even think they could be using some sort of sensors on the floor. The hosts always do sudden movements and the wheels can react to this. Technology simple. So vile to watch people take.money from people who stake so casually. Stakes of up to £1000 or even more on a wheel spin. F king scu m. Obviously this is why they have livecasino games in a dirty corrupt country like Latvia, and the casinos love it.Criminals who need to be punished severely.
Nate Dawg
29 November 2022
Comment from uk.trustpilot.com
hours for live help chat - no bonus on first deposit then hours back and forward still not resolved JUST DONT BOTHER TRUST MEWish I would have gone else were
Paul H
29 November 2022
Comment from uk.trustpilot.com
Absolutely appallingly bad casino they have treated me appallingly bad they cheated me out of 5 to 6 wins on the Crazy Time Game I had 20p bets down on the Crazy Time and Cash Hunt sections of the wheel and it kept deliberately saying server error but when they were losing spins the server would suspiciously stay on stay well away from this rotten casino they will lie cheat and steal your money you have been well advised personally their licence should be taken away they don't deserve one.
The truth
25 November 2022
Comment from uk.trustpilot.com
This site is run bad I would not suggest to anyone you will struggle to win anything.
Paul H
23 November 2022
Comment from uk.trustpilot.com
Not very happy with Grosvenor Casino I come back on here after being away for a little while and still can't get a really good win on here I've never seen 5 sevens on sizzling hot yet I've been a good customer and even the Beat the Buzzer game is unfair I mean come on Grosvenor be nice to me if things improve then I will put a much better review next time don't mean to complain but I can't seem to get a really good win on here.
Rachel Marie Pollard
20 November 2022
Comment from uk.trustpilot.com
Deposited £300 on slots was playing £2 a spin. Got the bonus twice on two separate games one winning a whopping £18 and the other £22. This was after loosing about £100 on each. Total waste of money, no chance of a half decent win, don't believe their same old line "they can assure you they're games are completely fair and random". That's a load of twiddle or I must be the unluckiest woman alive...
ANDREW ROBERTS
05 January 2023
Comment from uk.trustpilot.com
I have been a long-time customer of this online casino, participating in various offers and playing on the slots and live roulette tables. However, I am unhappy with my recent experience with them. I recently signed up for their weekly bet club offer, which promised a £5 free bet when I placed a £25 bet. I placed a £10 bet on Monday, with the intention of placing the remaining bet later in the week. However, before I could do so, my account was restricted. This feels like a deceptive tactic, as it seems that the casino is offering deals but then preventing customers from being able to take advantage of them. I am disappointed and frustrated by this experience and will now withdraw my money and go elsewhere.
I have been a long-time customer of this online casino, participating in various offers and playing on the slots and live roulette tables. However, I am unhappy with my recent experience with them. I recently signed up for their weekly bet club offer, which promised a £5 free bet when I placed a £25 bet. I placed a £10 bet on Monday, with the intention of placing the remaining bet later in the week. However, before I could do so, my account was restricted. This feels like a deceptive tactic, as it seems that the casino is offering deals but then preventing customers from being able to take advantage of them. I am disappointed and frustrated by this experience and will now withdraw my money and go elsewhere.