Grosvenor Sports Review

Once again over 10 games of solitaire no completed games! I will be contacting the gambling commision when you do week after week over 100 games and dont get a simple completion there is a massive corrupt problem going on!! You are a corrupt gameplay site.

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Used to really enjoy this site and had all trust in them. Until the other day playing gold bar roulette they only paid me £88 when should have been £880. Then the next day same thing happened paid me £88 instead of £286. Contacted them three times to discuss this with them and was passed to their “technical team”. Today they have tried telling me I reduced my wager to 0.50 when I know I hadn’t and I have screenshots showing the total wager for the game at the time. However the second time it happened since contacting them the wager history has been removed from the history on their site?! Also they tried sending me a spreadsheet that anyone can make as evidence! No eveodence would be a screen shot of my bets in real play!

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I spin 350 £no win at all what a scam

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Over 10 games of solitaire not 1 completed game!! Disgrace same as usual all take take!

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My experience on the site has led me to write a review which I very rarely do. However I feel that people should be aware of technical flaws and really bad customer service. Firstly technical flaws. ( Roulette)after providing screenshots of ball landing on a number and not paying out, but just going onto the next spin. I cannot believe how the so called technical team( by the way you will never get to speak with or management) just comeback stating they can’t view real time play back as its a third party operator. They may just give a token gesture but nothing more.It’s disappointing that in addition to the flaws, the customer service is really bad. Even being part of the G+ team and so called invitation to the, wait for it…the ‘ Black card team’ ( supposed VIP). I have been left on the phone for more than 40mins. It’s embarrassing to provide a service that lacks customer relationship skills, management team that run away from the front line and a technical team that are, well, never accountable.I think all gamblers understand that the house has an edge, and also playing for a sustained period can lead to losses….but the flaws happen more than they should, with the ‘ Get out of jail card ‘ that technical problems can happen online. Sorry not good enough when we are playing with real money. Not a sore loser, just giving a warning based on my experience. PS I’m waiting on two complaints to come back. It’s been two weeks and they have more than one screenshot. So go figure.

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Everything from start to joke

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AVOID !!!!! this was very bad before, but after they rebranded or changed ownership or whatever, is the biggest SHAT ON THE EARTH….. just dont waste your time, there are around 1000 better websites where you can gamble if you want……

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Your pragmatic games are rigged. Spin after spin was dead. £400 and no bonus. Ridiculous. Every other casino, coral, Ladbrokes, bonus your casino is a con.

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I made 4 withdrawal on the 2nd i received 1.i contacted them and they said I only made 1, I contacted them and they asked me to send the id number for the transactions, I went onto my withdrawal history and the dates had been changed to the 1st. I was absolutely shocked I definitely requested those withdrawals, someone who works there is on the fiddle beware ppl they even changed the times of the withdrawal which could not be right as at the time they put I was actually in hospital and I have proof, I asked for head office number and Duke that I was chatting with disconnected our chat

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i submitted a complaint to these HOODS , nearly 2 months ago , no response , well just look at their review rating

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Whatever you do, do NOT play slots on this casino. They are abaolute FILTH. You do not win anything. Blank spins over and over, and no features after 100s of spins. Literally eats you’re balance until you’re zero with no decent wins in-between just you’re stake back or half.Very dirty and don’t fall for there free spin promotions, they are there to make you stake. Even if you stake and get the bonus, you won’t win anything worth it. Be lucky to win a quid. All these casinos are just moneymaking schemes from society, gambling commission are in on the scam.

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As others say, their versions of games are terrible. It’s like playing the games anywhere else but without wild symbols and bonus features. Do not bother.

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Difficult to get hold of customer service if something goes wrong, really poor first line customer service “chat” agents, phone lines that say they’re open until you ring them then for days on end no one responds. In spite of registering complaint in game and via contact form in help section and on email 8 days later essentially had to restart it all again. Casino’s are highly profitable because most people lose money in them and I’ve no issue with RTP stats like some reviewers. My issue is any company I choose to spend my money with needs to have customer service that matches my spend so when things go wrong they’re easily resolved.I will probably not delete my accounts as the in-person experience at my local club is usually great but I don’t have faith in the management of the online service so will not use it as I once did.

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Ever since they done the makeover, site is completely different, bonuses are terrible, site keeps crashing, RTPs are shocking, if on a bonus (which harder to get into) even worse payout. If on slingos they spin out the same number over 10 times (yes ive counted). Havent received 1 bonus a day even after completing everything. Waited an hour in queue to chat to someone, and basically told me to log out and back in…. guess what didnt work. Example of how bad it is. Thought try my luck on a certain slot, spent over £250, no win back greater than a £5. Got into bonus round when balance was last £2. And got a grand total of £7.40 back… this was on £2 spins. Had total of 16 dead spins before i even won .60p.. deleting account. Won better money on other sites. Simply the worst site ever created…. Grosvenor creators, more like daylight robbers.

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I don’t think a single person can win on beat the timer game and generally payouts have decreased at a frighteningly quick rate. It’s literally become a scam company literally stealing of its customers. Don’t bother with Grosvenor casino

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PROBABLY SHOULDN’T BE COMPLAINING TO MUCH AS I WALKED AWAY A WINNER BUT THOUGHT ID WRITE THIS REVIEW ANYWAY AS I FEEL THEY ARE A TERRIBLE COMPANY SO ANYWAY I HAD A £2000 PLUS WIN ON A SLOT GAME PLAYING ONLINE VIA MY SMARTPHONE I THEN COLLECTED IT AND TO STOP MYSELF FROM PUMPING ANY BACK IN I DECIDED TO USE THE SAFER GAMBLING TOOLS AND TAKE A TIMEOUT FOR A COUPLE OF MONTHS BUT WHEN TRYING TO LOGIN AFTER THE TIME WAS UP THEY HAD CLOSED MY ACCOUNT AND ARE REFUSING TO OPEN IT AGAIN SO I GUESS THEY DONT LIKE IT WHEN YOU WIN AND ARE SMART ENOUGH TO WALK AWAY ABSOLUTE TERRIBLE COMPANY YES YOU CAN WIN BUT IF YOU TAKE YOUR MONEY AND RUN THEY DONT LIKE IT AND YOU CAN EXPECT YOUR ACCOUNT TO BE CLOSED ALSO READING ALL THE OTHER REVIEWS ON HERE I REALISE THEY ARE ACTUALLY WORSE THAN I INITIALLY THOUGHT I WAS EXPECTING TO BE ONE OF JUST A FEW BAD REVIEWS BUT IT TURNS OUT THEY ARE PRETTY MUCH ALL BAD REVIEWS GROVSNER CASINOS SHAME ON YOU

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Was on the site last night and it closed about 12.30 and took all my winnings away. These are crooks and I can’t believe the gambling commission let them away with it must be taking back ganders as this company is all take take take

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I’ve been enjoying grosvenor past few weeks and enjoy their promotions.I played through £100 on livecasino to win the inferno wheel spin. Won £50 livecasino bonus, Before playing with this bonus I withdrew 8 quid. When I tried playing the bonus It didn’t exist so i contacted live support.I was told withdrawal voids bonuses!. I literally didn’t know this. So just thought I’d let others know, who might not know this if they read here.Ah well, £50 had to be wagered 30x £1500. Probably impossible ?

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NO NO NO YOU DONT SHUTDOWN YOUR WEBSITE WITHOUT NOTICE. SO BASICALLY ANY SPORT EVENTS THAT GO ON, YOU CANT CASH OUT??? WHAT IF YOU BET BEFORE IT SHUT DOWN?? YOU, OBVIOUSLY YOU DONT CARE, YOU ARE WINNING WHATEVER THE RESULT. BUT WHAT ABOUT PEOPLE?? TOO EASY TO SAY “WE’RE SORRY WE HAVE TO SHUT DOWN FOR A WHILE”. ABSOLUTELY DISGUSTING!!

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If you like in-play betting like I do forget it! You won’t get half the games and their in-play prices are at least 1 point worse than other bookies also be careful if you do doubles they’ll offer you a lot less odds rather than a true price. Their site is down more than it works so that’s another thing to take notice of. They’ve gone downhill fast!!! Yes I know they will say we’ve passed your information on to our team blah…blah…blah… but do they care really? Probably not.

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I have previously reviewed these guys as really good – but, unfortunately, no more.They have a new policy which has never been communicated and is not part of their T&Cs.Casinos close accounts each day using the old ‘business decision’ as an excuse ie. they are not making a profit from you.Unfortunately one of my casino accounts was closed which I subsequently understood was a ‘sister site’ of Grosvenor. This resulted in my Grosvenor account also being closed and a number of other ‘sisters’. No warnings (despite doing nothing wrong) provided.My previous loyalty to Grosvenor had been noted as a Blackcard member but apparently this meant nothing in the mass cull. Really disappointed that these good guys have now turned bad.

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Chor company don’t even think to play

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I thought I’d give theses a go. Worst mistake I ever made. I was winning nearly £200 on live casino. It went off on me, working on the app for 24 hours. Got no money back or any of my winnings.There was a promotion where you could wi things with a free spin. I won 5 free spins ( AT LEAST 3 TIMES) it chucked me off again.Offered 5% back on money you deposit,, every Thursday. App went down again. Got nothing back.It offers nothing. You complain.It puts you in a QUEUE, you wait for a hour. From number 10 in the queue to number 1,, your time comes. Then guess what. It throws you off!! Then you leave angry comments. And get a reply to ring customer service up. AND GUESS WHAT!!!! THEY DON’T ANSWER.SAVE YOUR MONEY. THEY REALLY ARE THE WORSE BETTING APP OUT. AND I’VE GOT AT LEAST 20 BETTING APPS ON THE GO.

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Played because my sister said she had won a few hundred pound so thought I’d give it a go won over 2 grand on slots money was in the next day what a great site will definitely be playing on here again never won anything big first time playing thank you

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I have decided to be neutral and give 3 stars while waiting the outcome of this, because I have no idea what’s going to happen but just across the reviews and seen Grosvenor has responded to most complaints so I’d like to share my experience and will note the outcome. So recently iv had a few wins which has lead to me gambling more as always you get complacent, up stakes play more etc feeling your winning. However I don’t deny for one minute I have addiction issues, so recently applied a £500 a week deposit limit. Which in itself is still high but it’s what I chose. However last week my luck ran out and I battled the dreaded chase. Il be honest iv had a few wins on the site and I enjoy poker I don’t really have much negative things to say about the site or the bonus structure etc or even a few promos iv had. However a major issue is, which is unforgivable and can’t happen. Last week o was able to deposit £1300? How that’s possible is beyond me. In one night alone I went from being able to deposit £22 to £900? No site can legally force your deposit limit to be on losses? That’s not offering any player protection at all. And am sure some reading this will say it’s my own fault, and I should have more willpower and I accept that, as am sure a lot of other problem gamblers will 100% agree with me. I actually want to use the account again it’s suspended at present due to my complaint. Under no circumstances should that deposit limit I set be able to be breached. That’s a contract between the individuals to protect them. There shouldn’t be any loopholes or secret ways to prevent a players welfare and protection? It’s 2022 the gaming industry has a responsibility to uphold its obligation to all players. Iv requested deposits that exceeded the £500 I had to be refunded. So £800 roughly? Am I in the wrong for this? Or would anyone agree with me that I legally have the right to request this? I do take responsibility for my actions I made a mistake and to make it worse rhe deposits was after a night out without any question. Can anyone tell me jf you’ve had similar experiences and what the outcome was? Many thanks

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Signed up which was easy, deposited and had a nice little win. After seeing the negative reviews I didn’t hold out much hope but fair play I had absolutely no issues at all. Completely easy to use site and very quick withdrawal, no proof of ID or stalling by Grosvenor just a quick and easy process which hit my bank the next day.Highly recommend one of the better casino sites in my opinion!

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Really bad company.I have deposited more than 150 times since April but I have been unable to win and withdraw money even a single time.they are using magnet in live roulette which you can’t see.they are using some tracking device so when you go over that you lose everything unrealistic.

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Same old tried the site deposited £100 won nothing pure con.

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Sheffield casino is the worst casino . They cater to £5 a spin players . Same players winning jackpot one lady won lady lucky charm cash connection twice in one month 7k each time. U can be playing and she comes in hits a bonus straight away lol. Apparently she related to one of the managers lol. Just tells u slots are fixed just as bad as website

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Not one to leave reviews however feel compelled to do so.Been a regular on landbased and online for over 18 years, Certainly noticed a huge difference in the online customer experience.Spend approx 1k a month normally receive cashback however someone in rewards department decided not to put me on the list for the cashback incentive despite opting into the promotion. Spoke with live chat which is an absolute waste of time then spent an hour on the phone and to be fair the person was helpful and understanding, This coupled with lack of customer service and overall gaming experience leaves a sour taste.

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Wow there’s bad site’s with low pay outs but this site is unreal,so bad to the point I do my first ever review,do not sign up this robbery fraud company what a con don’t not waste your money you will never win I’m actually gobsmacked how quickly my deposits went playing 20p stake on slot with total jackpot on £20 And staked £50 without even getting on the board,for sure on any slot in my.life I have never came across such madness,the % on wins, if you do the numbers and remember I stopped at £50 who knows how long before I even got on the board means it has a pay out of -33% ?please don’t be the mug like me

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Very bad experience signed up no issue no verification needed deposited no issue no verification needed managed to win a couple of hundred so used my head and withdrew went to check few hours later and account suspended /blocked then rang them to be told had to submit verification documents to which I replied surely should have done that before they took my deposit not after I withdrew have been told can take 72 hours to be verified which i think is ridiculous should be verified before deposit to stop all this unesary wait I hope they verify soon and pay me my winnings .

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All you do in Grosvenor is deposit and lose you get no features at all should be banned horrible casino the payout % must be so very low should be checked

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I get messege that my account is blocked , but I still can use mobile app I getting error when I logged in on website that my account is suspended

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They won’t even give you the money after you complete an offer

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I mean since this site got a ‘makeover’ it seems like the bonuses are fewer and fewer. After very stupidly spending £300 on Reel King Slingo, all at £5 or £10 bets… and not once did i even get the 1st bonus (the lowest paying bonus). I used to play this game all the time and on a £10 bet even got £800 profit .. that was over a year and a half now. It seems that the bonuses in ANY games are impossible to get. Especially on higher stakes. Even when playing Rainbow Riches Pick n Mix, spent £60 on fortune spins, got 1 bonus and £10 back?? Think Grosvenor have become Greedy. Dont even get me started on their ridiculous promotions. Now I know gambling is gambling, but this is just daylight robbery. Oh and before you give me the automated response. I kniw my spending limits, I wouldnt bet high stakes if I didnt. Won more of other sites in passed few days than have from this site in a year. And thats bad….. RESEARCH YOUR SITES, BEFORE CREATING AN ACCOUNT WITH GROSVENOR.

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This was very bad before, now they changed owners or something else and its times worse than before…. i was thinking no bookie can be that bad as grosvenor was, but they have beaten their own record…..

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Absolute joke I spent £2 spins on key bet and it’s now on 110 spin since last keep that so that’s £220 and not once did it come in. I even change the game and when on another game and spent £20 on their scatter game on 10p spins, that’s 200 spins but not once did I get it. I understand gambling gambling but that this is just taking liberties out of people

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The void is a nightmare. No cashback bonus given. One £3 table? The lowest speed table is £20? Ha. Joke

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Absolutely rubbish Keeps throwing you off after every 5 minutes ,then it resets the game £250 -not one bonus -played the exact slot on mirror bingo and it pays out way better Games freezes when it’s going to pay out ,not rocket science -reported to the gambling commission -stay clear at all costs DO NOT WASTE YOURMONEY LOADS OF BETTER SITES .just read trust pilot ,think that will tell you everything you need to know

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Stay away dont waste your time, there are too many good casinos and bookies in UK, this is the biggest Sh—-t I have experienced……

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Had enough joined spent hundreds of pounds had £10 spin on slingo was just about to collect on red 7s on £10 spin I was blocked with over £100 in account now they are asking for every single identification item which I been sending always emailing back wasn’t good enough need passport bank statements photo holding bank card list goes on disgusting

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Over 100 on fluffy favourites and not 1 free spin??? Really months now you have been the same! Not random what so ever when you constantly take with 0 free spins! Its disgusting corruption.

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Only joined yesterday, to many technical errors on the games, you get a pop up to say you have been playing for an hour when in fact you have been playing for 5 minutes and 55 minutes trying to log back in, won’t bother with this casino any more,

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grosvenor , your logged in , you need to further a log in to withdraw , strange how the password you used to log in suddenly becomes IN VALID at withdrawal time , my complaint has gone in , 2 weeks now and not one person from grosvenor has come out and explained , this is simply robbery , I’ve put my case to the gambling commission , I suggest folk do the same and have grosvenor punished , its nothing but a scam , you only need to look at the % of negative views , I wish I looked before I deposited , NOBODY IS AVAILABLE AT GROSVENOR TO TAKE ON A COMPLAINT , AVOID THEM OR WE WILL SEE YOUR REVIEW IN THE NEAR FUTURE

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Grosvenor casino deserves better reviews than the one’s they are currently getting at the moment this casino is a whole lot better than most of the other rubbish out there,id rather a casino ask for my id verify everything then when you do win everything is effortlessly great. it took me all sorts of id to send in but it’s worth it in the end. I’ve won a thew times here play within your means don’t go overboard with gambling i have no sympathy for people who complain about wasting thousands simply walk away way before you lose thousands set a deposit limit stop thinking gamble tons of money and i will win play small hopefully win big Grosvenor is good in my eyes much ❤️

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This honestly is the worst site for gambling you can spend thousands then get a bonus with £6 return been playing the site around 10 months withdrawn a couple of times but pathetic amounts compared to what I spent

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Folk need to report grosvenor to the gambling commission , or other , that can’t be getting away with these practices , its all withdrawal issues , its like robbery/greed

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Grosvenor are thiefs, stay well clear as they do not let you withdraw your money. they are quick at taking it but refuse to give it back. STAY CLEAR !!!!!

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Absolutely awful.Been on live chat with Duke and Katherine both delivered terrible customer service and failed to answer questions AvOID THIS COMPanY AND gO ELSEWHERE

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