Grosvenor Sports PLAYER REVIEWS(1373)

Gordon
01 February 2023
Comment from uk.trustpilot.com
Gaysvenor casino don't waste money here people screw these fools ? most of these casinos have drug money filtered through them anyway dodgy businesses

nigel jones
31 January 2023
Comment from uk.trustpilot.com
If I could give it a 0 I would wins are low play a pound a spin you win 20p no bonuses drop in it's a scam to just take your money

Lee Smart
30 January 2023
Comment from uk.trustpilot.com
Tonnes of dead spins, games crash alot, server errors etc and still takes funds, I lost hundreds playing on fishing frenzy fortune spins, each spin server error return to home screen, £20 per spin and nothing, then after hours of talking to live chat and sending multiple screenshot I was offered an insulting £5 casino bonus and I did not even receive that. Bonuses are extremely rare and never pay out as much as other places no where near in fact, and on most slots it's all dead spins with 1 in 10 spins paying out 10% of your bet and 1in30 gives a small payout above the bet placed cut a long story short, I've never had a decent win on grosvenor in almost 3 years of playing hard to see a rtp.

Gordon
30 January 2023
Comment from uk.trustpilot.com
Wait until you lose fools ? this casino is w.a.n.k aswell

Shane cooksey
30 January 2023
Comment from uk.trustpilot.com
I have given them wages slips.bank statements.now they want two look at my savings account can they due that I only play poker twise a week I gave them bank statement and wage slips but why should I give them my savings account deatails

Sc
29 January 2023
Comment from uk.trustpilot.com
I made my account last night sceptical because of reviews on here, i got my bonus fine and then I ended up winning £500 but on the bonus money so I wagered it and ended up withdrawing £400.. i was concerned about it not going into my bank but I checked this morning and its in! I don’t understand what all the bad reviews are about but I am happy to play here

Gordon
29 January 2023
Comment from uk.trustpilot.com
My uncle works in a casino and he has definitive proof of casino management manipulating payout percentages.when a slot just continues spinning dead spins this is where the manipulation comes into effect once they make their profit it gets changed to pay out again they have no control over the game providers settings but they definitely do have control over how much they want as a percentage to be released they would be out of business if they had no control

roy
28 January 2023
Comment from uk.trustpilot.com
had a reply and feedback request 3mths after logging a query and they still havent answered it. Appalling service

Matty Vee
26 January 2023
Comment from uk.trustpilot.com
Horrific scam game would crash mid spins after id already bet around £50 and game would cut out and I would have to start again ended up over £250 down and tried several different games every time it came up with a bonus it crashed going to look into taking legal action

tracey walpole
24 January 2023
Comment from uk.trustpilot.com
Sunday morning I deposited and thought I'd enjoy some free time on the slots every single game I played stopped mid spin and technical error or internal server can not be reached came up on the screen, and had to return to lobby were I discovered it had taken my bet from my credit. After changing from home broadband to phone data and changing devices there was no change to game play once or twice I played it played three consecutive games after Grosvenor taking £12 I withdrew what credit I had left and emailed Grosvenor I also contacted live chat who informed me that Grosvenor casino was aware of the issue as numerous customers had the same problem. Grosvenor then said that the technical team was rectifying the problem and I would be reimbursed. I contacted chat Monday was given the same answer now Tuesday I am still waiting to have my money credited to my account apparently Grosvenor are waiting to hear back from the technical team. Scammers save your cash there's plenty of other casinos that are fair, stay clear of this company thieves !!!!!

SJ
23 January 2023
Comment from uk.trustpilot.com
Typical company, I bet win and then the site doesnt work.Very bizarre!! Disgraceful and awful service.Compensation should be mandatory for rubbish service as this company provides.

dave
23 January 2023
Comment from uk.trustpilot.com
The site is corrupt, you dont get any bonuses you opt into, its run by scrounging stinking immigrants 1 guy called balazs is a piece of crap on legs, horrible moron he is, stay clear of the table if he is on it

justin burnell
20 January 2023
Comment from uk.trustpilot.com
My account was blocked for no reason and now unable to access the funds I had deposited. AVOID THIS SITE. Its obviously a scam to steal money.

Natalie Taylor
20 January 2023
Comment from uk.trustpilot.com
Absolutely shocking I opted into the 10% weekend cashback bonus on Saturday (14/1/23) I deposited £80 and my bonus history stated I had qualified for the promotion when it still wasn’t in the next day I spoke to an agent on live chat who verified I had qualified and that it would be processed over the next two days we are now on day 7 and I have just spoken to another girl and she could see which bonus I was talking about could see my deposits and losses and then after a long while she came back and said sorry you didn’t make it to the crediting List? so I asked her to explain how when we could both see it and she just said there was nothing I could do now what an absolute joke especially to loyal depositing customers

Albert F.
20 January 2023
Comment from uk.trustpilot.com
Gumbags.You can lose 2 millions pounds and nothing happen.You can win a couple of hundred pounds and they will find any fallacious reason to limit your account.Gumbags.

Gordon
18 January 2023
Comment from uk.trustpilot.com
Grosvenor your promotional offers are very bad deposit £100 and get 25 free spins at 10pence per spin how's that even legal or the deposit £50 offer is just as silly no one will use them promotions if they do their thick.

Shame
18 January 2023
Comment from uk.trustpilot.com
Disgussting pigs that's what u are nothing else just Disgussting pigs!!!!! U giving promotion to people when they can win 3spins or 10 spins on average u can win between 0.02-0.07cents for whole bonus..U collecting hundreds of thousand from people lying to them about your random card generator and random spin generator and then u giving 2 pence back..PIGS PIGS PIGS PIGS PIGS PIGS

wiz zer
15 January 2023
Comment from uk.trustpilot.com
Made me wait hours didn't have my original order so I accepted the change on placing another order refused to honour the promotion voucher for no apparent reason

Shahid
15 January 2023
Comment from uk.trustpilot.com
You all criminals Hippocrates unjust you all are thiefs you all sud be find my gambling commission. Gov you criminals at Piccadilly casino Rialto casino shame on you Hippocrates thief's robbing ppl I won 419£ and went to cash out and this cashier criminals minds paid me 319£ instead of 419£ he trick me with 100£ I had a wine so I mind was buzzing and you criminals minds paid me 319£ instead of 419£ then when I raised my voice you suspended me Hippocrates unjust and I came to see Steven at Rialto at 3am on the 6 Jan 2022 on Sam day and you show me edit video all mad up video and you deliberately put criminals master minds thief's at cash dask to Rob ppl son of a Hippocrates criminals all of you unjust all Grosvenor Rialto you all top to bottom are thief's if I had a power I wud shutdown all of your casino plus find you millions you Hippocrates unjust thief's shame on you

Vin
13 January 2023
Comment from uk.trustpilot.com
Got a small win on free spins but wasnt credited to my account, so I contacted "customer support - HA!" There i was told I would be emailed in a few days. I was NOT. I contacted them again but was ignored. I was THEN contacted after a review and told it would be sorted by 22nd December (as quoted to me by Lauren - yes the one on here!) That date came and passed so i contacted Lauren only be be ignored, so at least the customer service is consistently bad. I emails once again to ask why she was ignoring me and if i didnt get a reply again i would do a review, so here it is. Thanks Lauren! I do wonder what you will say this time as its public now. If you have any doubts I can post the email transcript!!-----------Amazing. I got an email from grosvenor customer support apologising for the lateness of the reply because they have a backlog......how coincidental an hour or so after I put a review up here!!!!!! Anyway, the credited me with under what I won but suggest in the future that I take a screenshot. So...they either want me to screenshot every win on slots or have someone sort of foresight to see the future problem, because you only know theres an issue AFTER the issue! So how is it possible to screenshot it, unless you screenshot every single spin?! Rediculous suggestion, when the easiest would be SORT YOUR SITE!!

Slugger
12 January 2023
Comment from uk.trustpilot.com
This site is really bad not only does it make you spend £50 to unlock a bonus but it gets better…. When your spin this bonus wheel it always lands on no win? After every week of £50 unlocking it…. This sites mechanics are the worst and by far most interference thieving fukers out of every site I’ve played and I’m a gambler but wow this site will show there is a feature game due and you have to keep tapping the screen after you have span the reels over 500 times trying to not let it crash but it always gets there and crashes so the mechanics restart your out of pocket the sites vile has no facking care for customers like wow win 5 prize draw tickets in a week for the weekly prize draw none of use are ever guna win… fuk off any site I sign up to im blocked within a few weeks concerns about my welfare but my accounts are profits +2k +5k minimum why? Every time I find a good site I get banned use are nothing but thieving scums man money means fkk all to me I like being skint but I also love working out how use work coz I’m coming for use I ge closer al the time and mark my work I’ll have it so the hacking kicks in and the opposite starts in super fast action

Alexander
09 January 2023
Comment from uk.trustpilot.com
I deposited £40 and i’ve spend arround 5 hours playing different games trying to do something over £20 profit to cash out.Obviously i ended losing everything, it didn’t matter how many bonuses i took on all the games i played i just could do nothing over £20 profit, playing on £0.20 per spin or £0.40 it was just impossible.Either i had to wagger £20 to get a bonus to take me from where i started, either i took bonuses that paid £0.40, £1, £3.50 etc.If i took £17 or £21 pounds it was because i had already waggered £30.I had arround 20-30 bonuses on all the games i played but everything was paying very low.Now i understand that is about this RNG (Random Number Generator) but i don’t understand what sort of numbers it generates because it seems that it was only against me all the times.Clearly something is not right with it, you can’t call this fair, is not fair and i don’t expect to win everytime but playing for 5 hours different games and taking arround 20-30 bonuses i expect at least to get over £20 profit.Is just not fair, no matter what they say or if they are approved by the goverment, it just doesn’t matter because it is clearly that they are all the same, casinos, goverment they are all thiefs and people like me are their puppets and that’s it, that’s the truth.Now their reply will sound like “sometimes you get lucky sometimes not but our RNG is regulated and blah blah blah everytime same bs like they really think that everyone is stupid and they don’t know.Is just a trap, i will just self exclude myself for the next 10 years and that’s it, i’m done with them i’m pretty sure there are better things to do with money than playing 5 hours on a casino just to lose everything because from a bag of bonuses none paid good.

stephen taylor
08 January 2023
Comment from uk.trustpilot.com
the payouts on their slots are non-existent, all their slots, including their online slots rarely payout, it appears to me that Grosvenor casinos are struggling financially and are resorting to 'reset' and reprogrammed gaming machines in order to stay in business, this has become more apparent in recent months, my advice to people is to stay away from Grosvenor casinos.

Nick Butler
07 January 2023
Comment from uk.trustpilot.com
Wow just wow! 80 quid pound spins £2 bonus twice! Avoid at all cost

Abdullah Baryalai
06 January 2023
Comment from uk.trustpilot.com
I received an offer by email; 50% deposit match up to £200. I deposited £400 and received a £200 bonus. I lost my £400 cash and started playing with my bonus funds. I won £7500 with my bonus funds. My wagering for this bonus was instead counting to a previous bonus I had. Therefore I cancelled the previous bonus so my wagering would count to my new bonus. However, when doing this, the £7500 i had won was removed from my account. This should not have been done as I did not cancel the new bonus. I contacted them on live chat and they agreed that this had been an error on their part, but said there was nothing they could do. I then sent an email to their customer service and they did not respond to my query, instead quoting that I had only wagered £60, which is not the issue. I responded to their email stating this and I did not receive a response despite several messages. This was back in May, and 8 months have now passed. Grosvenor have purposefully ignored my emails and avoided responding to the point of my email in order to avoid paying out money I have legitimately won.

ANDREW ROBERTS
05 January 2023
Comment from uk.trustpilot.com
I have been a long-time customer of this online casino, participating in various offers and playing on the slots and live roulette tables. However, I am unhappy with my recent experience with them. I recently signed up for their weekly bet club offer, which promised a £5 free bet when I placed a £25 bet. I placed a £10 bet on Monday, with the intention of placing the remaining bet later in the week. However, before I could do so, my account was restricted. This feels like a deceptive tactic, as it seems that the casino is offering deals but then preventing customers from being able to take advantage of them. I am disappointed and frustrated by this experience and will now withdraw my money and go elsewhere.

Wai Chong
04 January 2023
Comment from uk.trustpilot.com
Had placed a winning bet online at the victoria casino roulette site and the system didn't register my win.My bet for £5 covers the mid-section of the table - Orphelius numbers 6, 34, 17 and 1, 20,14,31,& 9win number 6 came up. at 21:26 today (3/1/2023) at 21:26 When I reported to customer service they say I never cover the winning number area of 6, 34, and 17.The system automatically covers the Orphelius numbers. Bunch of con artist

Mia de Oliveira
02 January 2023
Comment from uk.trustpilot.com
What a daring move. Your money will not be refunded in any way. It is, in any case, useless. Send the total sum of money to For Tune Group LLC. Because they are the best at making money, investing with them, like I did, would undoubtedly benefit you much.

travel travel
02 January 2023
Comment from uk.trustpilot.com
I am really surprised at the amount of negative comments about Grosvenor online casino here. This is a genuine review. I have had nothing but great experiences with this casino and there has never been a problem with them paying any winnings. Okm when I first joined it took a little time to sort out the verification ID stuff but once that was all approved it has been plain sailing. I only play the one slot game and as I often win a lot on this I am superstitious so I keep playing the same game. I have won a lot each time I have been on this game, yesterday I actually won the jackpot, I withdrew the majority of it then carried on playing, won more on the game and withdrew a set amount of those winnings, the money for both amounts went into my bank account this morning. It's not just these wins though, I have won a lot on this before and again, absolutely no problem with the money going into my account. I don't understand the issues with the negative reviews as my experience is great, the payouts, winnings and customer service. Again, this is a genuine review and reading some of the experiences on this site from others is just not something I recognise nor had experience of from this online casino, okay so I do lose sometimes but that is the way it works and I have won a lot more than I have lost.

Julia
02 January 2023
Comment from uk.trustpilot.com
Any bonus you receive you can only use if you lose all of your cash balance first, and if you withdraw your cash balance, you lose the bonus. Seems to me to be a subtle way to make sure people are not gambling responsibly

Cherry
02 January 2023
Comment from uk.trustpilot.com
I play the 'Beat The Timer` promotion on Grosvenor and never really win anything of consequence?? If you win free spins they are all but dead spins, and if you win the slots bonus of £1 or £2 it has wagering requirements attached; why?? Don't think I've won anything else on it apart from a free ticket to the 'Beat The Timer' weekly poker tournament, which to be fair you can actually get an ok amount if you win (or are one of the last X amount of players). However, it states you can also win Red Letter Days or entry into a prize draw to win a trip to New York? Number One, I've managed to complete Beat the Timer loads of times and never once have I won a Red Letter Day. Number Two, why is the entry into a prize draw for a trip to New York even part of it?? If I win something, I don't want to then have be put into another competition to win a prize. And I always decline the NY offer because I'm not convinced this prize draw is legit, and it would be interesting to find out if anyone has actually ever won this mysterious prize draw?? Or then again, maybe its not due to be drawn for another 2 years. Basically, the promotion is pretty poor so I won't be bothering with it anymore. The only thing I guess it does do is generate hits on site, and once people log on then they are more likely to end up spending their own money. It's even making me wonder if the promotions are fixed to generate traffic on the site??

You're karma
30 December 2022
Comment from uk.trustpilot.com
Oh just wait. You are going to pay for what you do to people you crimelords.Just wait. ?

caz
29 December 2022
Comment from uk.trustpilot.com
SCAM RIGGED SCAM RIGGED SCAM RIGGED, Absolutly zero question in my mind this rig up and their sister sites cant set their rto any lower legally but they tried? just google this sites endless list of customers and members that are trying to get these and others shutdown, and if you have been delt the same scerge many of us have do leave a review so we can get this trash shut.

SJ
27 December 2022
Comment from uk.trustpilot.com
Monday 26th DecemebrRace Huntingdon at 1.15pmHorse Crystal Moon attacked Largy night with a full broadside barge which is a clear disqualification, just shows the stewards are corrupt and so is this site too for none of them doing anything.This fully proves all horse racing is fixed when another horse can attack another horse and no repercussions are passed to the jockey by instant disqualification if not banned from horse racing for this vicious attack.

Community gamblers
27 December 2022
Comment from uk.trustpilot.com
Websites like Grosvenor casino should be banned from the planet. One of the most greedy casinos that I have played. To receive a miserable bonus like 5 spins of £0.10, you got to earn it! The inferno wheel is a real ''inferno'' (hell) for players, making it impossible to wager the balance.

Pravesh Vanjani
27 December 2022
Comment from uk.trustpilot.com
The live blackajck is absolutely rigged. I played 38 Hands of blackjack and every single one of them was a loss. 38 consecutive losses. The RNG was either messed up or had issues. Worst part there is no support to help you in the night. You wait till the morning only to be greeted with rude staff who would not even care to look into the matter properly. Even if I had a 20 and dealer had a bust card he would somehow pull a 20 or 21. Absolutely gutted and the support offer condolences for your losses with 0 consideration to the bets placed.

Gordon
26 December 2022
Comment from uk.trustpilot.com
This website is absolutely disgusting thanks for stealing all my Christmas money what a joke RTP is or has to be illegal I've never been so ripped off in my entire life £500 pound swallowed at ten pence a spin and won nothing over 3 days game of no chance people stay away from this website you will only feel like killing your self

Ava Cote
26 December 2022
Comment from uk.trustpilot.com
What a disastrous business endeavour. You are unable to enlist their help. Avoid taking part in this activity. Invest your entire money with -For -tune -Group -LLC. Without a doubt, you will benefit greatly, Like I have been benefiting investing with them.

customer
25 December 2022
Comment from uk.trustpilot.com
Deposited £50 played roulette, got up to £280 and withdrew. No issues money back in my bank within 30mins. Lots of negative revives, but I have always been paid out.

Joe Lakin
24 December 2022
Comment from uk.trustpilot.com
Terrible poker site. DO NOT USE THEM you will pay to play then get kicked out constantly. Read the reviews on google an awful buggy app that has not been improved even though they claim to.There is also loads of dodgy stuff going on. Forget the bad beats I can take flopping trips and losing to a full house 5 times in a row...but I was moved 8 times in around 20 minutes earlier, putting the biggest stacks together. Big blind keeps being skipped somehow too. They tell you to prove it like you sit there taking screenshots of each hand. I am £700 up - ravenfrank15 but after seeing some of the dodgy things happening on here for the last few days I will not be returning. The next full tilt poker.If you need proof check out the youtube vids.

Gordon
24 December 2022
Comment from uk.trustpilot.com
Can't access my account but have been able to like clock work until now it doesn't even recognize my email address or password I've emailed support asking what's going on this is crazy has there been a data breach

crazyfruits 91
24 December 2022
Comment from uk.trustpilot.com
Calls me to say I have won £5,000 on a unknown number stating all I have to do is go with my card into any casino where I can withdraw the winning to than calling me back stating its a mistake ohh well what a surprise...

Nosmas
21 December 2022
Comment from uk.trustpilot.com
Games malfunction way to much i just won over £82 on the game jingle bells after free spins during the game. Then instead of my balance being adjusted my winnings disappeared. I was so shocked but i played a few more spins to see if my balance would update. BUT NOTHING I then thought let me check my game transaction history and what was more weird and fraudulent was the 3 mins of my free spins was missing from the game play records. I've sent an email and by tomorrow i will be told yet again that their is no record of my winnings. Like i am crazy.i was actually enjoying the site before this happened because it shows how when sites like this don't like to accept accountable for faults like this in their system. I mean over £80 is a lot to just accept that type of immoral conduct towards players who support their site.

Betwayfraudsters
21 December 2022
Comment from uk.trustpilot.com
Had my sport account limited no reason, no warning nothing. I can only assume these sore losers didn't like the fact that I won a bit of money £200 roughly in few weeks. Hahaha sore losers you can go to hell anyway your website is absolutely rubbish. I'm so happy to have taken some of your money sore losers

Michael Buck
20 December 2022
Comment from uk.trustpilot.com
Spend a ridiculous amount before you get a feature on their slots. If you even manage to get the feature. the payout is pathetic. 100 plus pounds in ect.. get thetop feature max spins ect..usually get about 8 pound back or they'll be service error and it will just reset your game

Alexander
20 December 2022
Comment from uk.trustpilot.com
I didn’t had any issue, the staff was nice, they paid me so by now everything is ok.One thing about RNG (Random Number Generator) is that you guys don’t understand how this works.A casino doesn’t need to play any tricks because the random number generator is doing it anyway so if you catch a bonus and is paying low is not their fault, that’s how the RNG works most of the times.

Steve
20 December 2022
Comment from uk.trustpilot.com
Took part in a promotion where I had to wager £50 to receive a £5 bonus with 30 wagering. Did not receive the bonus, went to chat and was given the bonus. The bonus didn't work so back on chat. Was told I couldn't use bonus on game advertised on their promo?? and was told to try other games where it also didn't work funnily enough. Was told to clear cache, cookies and try another browser (a classic response from live chat that never works!) Eventually I managed to play 5 or 6 spins of 40p on the game that was advertised but then could no longer play. The bonus money had all been used up despite the fact that I hadn't played half of it?? I gave up. The next day I received my 20 free spins from another promo where winnings had to be wagered once. Did this but the bonus remained as bonus and didn't turn to cash. I sent Grosvenor an email as live chat is mostly pointless, but have yet to receive a reply. Basically, if you take part in a promo with Grosvenor at the moment where you have to wager £50 or deposit £60 for example, you are throwing your money away because if you lose you will receive bonuses that don't work. Lots of this being said on forums. Why cant Grosvenor just put their hands up and admit that they have technical issues. You're actually stealing money from customers. You have the chance to reply and even rectify your mistakes, that's up to you. I can either get this sorted with you or take my complaint to IBAS. I have time.

Mug
20 December 2022
Comment from uk.trustpilot.com
I seriously cannot get over how the Latvian scumbags are allowed to literally control there games in front of our eyes. Literally. It makes you sick to just witness it. These casinos are just corrupt to the core partnered with this lawless Latvian country who operate these filth dirty games. Robbing the world public 24.7. Obviously they pay out sometimes to keep people coming back, but even the wins are chosen. The fact everything is chosen is just sick either way. Nothing is random based on physics of a wheel spin, crazytime for example is just clearly being piloted. Clearly. Not a conspiracy. Far from conspiracy. But that's what criminals like to say, it's all conspiracy. Karma will get all of you behind this sick criminal organisation.Fk the casinos and fk that middles Eastern sithole Latvia. Known the be a corrupt lawless country. This is why they operate from this shi thole and casinos love it. Fk u. Sick fks.

Nick Butler
19 December 2022
Comment from uk.trustpilot.com
Yeh terrible experience, boring gameplay and bonuses are non existent
Smith
02 February 2023
Comment from uk.trustpilot.com
Will be forwarding a review to gaming commission and gambling authorities over your poker site absolute shambles 5 hands AA x 2 KK x 3 all 3 hands lost on last card turn over that is not any luck of the draw it is a outright fix I have all necessary proof too
Will be forwarding a review to gaming commission and gambling authorities over your poker site absolute shambles 5 hands AA x 2 KK x 3 all 3 hands lost on last card turn over that is not any luck of the draw it is a outright fix I have all necessary proof too