Grosvenor Sports PLAYER REVIEWS(1373)
Evgeniya Kardasheva
03 August 2022
Comment from uk.trustpilot.com
Do not by any mean sign up with them online, or go to their casinos, total scam, they are offering promotions making you to bet and not rewarding you the promos after that.
Do not by any mean sign up with them online, or go to their casinos, total scam, they are offering promotions making you to bet and not rewarding you the promos after that.
Reply
ShameLess Gaming Tv
03 August 2022
Comment from uk.trustpilot.com
deposited £100 in the space of a day did 20p spins on big bass. the easiest game you can bonus in usually. hit two bonuses though the whole day. they obv have the bonuses turned way down. and the payouts on the two i got were some of the lowest ive ever had on that game. absolute scam site. they should be reviewed by the gambling commission or something as they are just straight up coning people.
deposited £100 in the space of a day did 20p spins on big bass. the easiest game you can bonus in usually. hit two bonuses though the whole day. they obv have the bonuses turned way down. and the payouts on the two i got were some of the lowest ive ever had on that game. absolute scam site. they should be reviewed by the gambling commission or something as they are just straight up coning people.
Reply
Steve Hemsworth
02 August 2022
Comment from uk.trustpilot.com
I wanted to put a bet on Taz Makenzie winning the BSB and these offered double the odds for first bet. I deposited £100 but then found out they only cover F1 not British Superbikes. Also maximum bet with double odds £10. So I bet on Euro final - both teams to score and won £16 and my stake back. I tried to download the poker.exe to use my winnings but my PC wouldn't allow it due to a virus being present. I withdrew my £116, which went into my account the same day my £100 left. I hear the slots are a very low payout rate but I didn't have any trouble with the company, apart from the virus issue, which is why I cashed out.
I wanted to put a bet on Taz Makenzie winning the BSB and these offered double the odds for first bet. I deposited £100 but then found out they only cover F1 not British Superbikes. Also maximum bet with double odds £10. So I bet on Euro final – both teams to score and won £16 and my stake back. I tried to download the poker.exe to use my winnings but my PC wouldn’t allow it due to a virus being present. I withdrew my £116, which went into my account the same day my £100 left. I hear the slots are a very low payout rate but I didn’t have any trouble with the company, apart from the virus issue, which is why I cashed out.
Reply
11 greville road southville bristol
02 August 2022
Comment from uk.trustpilot.com
This site is a con they advertise in big lights pay in £20 Get £30 bonus so they say if you pay in twenty you play with £50What they don't say is you have to lose all your money before you get the bonus It's a con just to get you to play They hide the to in legal jargon Who reads all the small print this is how they get you Be warned don't use this casino
This site is a con they advertise in big lights pay in £20 Get £30 bonus so they say if you pay in twenty you play with £50What they don’t say is you have to lose all your money before you get the bonus It’s a con just to get you to play They hide the to in legal jargon Who reads all the small print this is how they get you Be warned don’t use this casino
Reply
Dear Mrs Winter-Veale
01 August 2022
Comment from uk.trustpilot.com
Grosvenor casino is with out doubt the worst casino you could ever imagine playing slots on I know we play these games at our own risk but a little win from time to time would come in handy I have gambled quite a few quid on this site and had I think was a win of £60 But to compare what I have put on this is nothing so to be honest this site is by far the worst casino ever and I won’t be spending any more of my cash ??
Grosvenor casino is with out doubt the worst casino you could ever imagine playing slots on I know we play these games at our own risk but a little win from time to time would come in handy I have gambled quite a few quid on this site and had I think was a win of £60 But to compare what I have put on this is nothing so to be honest this site is by far the worst casino ever and I won’t be spending any more of my cash ??
Reply
Andrew Rivers
01 August 2022
Comment from uk.trustpilot.com
Your system is "unable to complete automatic KYC check"? You're system has passed me through and let me make the deposit. I've won cool amount of money so why scam sites are looking for excuses.
Your system is “unable to complete automatic KYC check”? You’re system has passed me through and let me make the deposit. I’ve won cool amount of money so why scam sites are looking for excuses.
Reply
Shane Johnson
01 August 2022
Comment from uk.trustpilot.com
Bet on Cuban breeze at 6.25pm today £16.50 each way didn't get paid out. Absolute scam tried saying I bet on a different horse but i have a screenshot but this company is crap
Bet on Cuban breeze at 6.25pm today £16.50 each way didn’t get paid out. Absolute scam tried saying I bet on a different horse but i have a screenshot but this company is crap
Reply
Undertone
31 July 2022
Comment from uk.trustpilot.com
Would leave a zero star review on this occasion but I can't. My partner and I planned to visit the casino in Bolton this evening, we were allowed to arrive and be given new cards at the desk, as well as hand over coats and a bag from shopping from earlier in the day. The security guard on duty at the time asked my partner how much we had had to drink, to which she replied '2 or 3' and he decided to refuse us entry with no reason. My partner questioned this when the head of security (that we are familiar with) made his way to the front desk, and he stated his member of staff had made the decision (which was respected) that at least one of us had had too much to drink. I am hard of hearing, which may have been confused for being drunk, but the young lady at the reception desk looked confused about our refusal and the head of security seemed confused about the refusal also. However we accepted it as it would be bad management to overturn the refusal, but the security staff that refused us then proceeded to stare at us until we got into our taxi (30mins later) as if we were criminals (which CCTV will show) We accepted the decision as we're respectful of the fact that the security guard felt that he was doing his job, however we left as quickly we could. We have not had cause to complain in 7 years, however, this is disgusting how we were left to feel and I feel unjustly so. We did not make a scene and left the building but had to wait for a taxi being stared at by security which does not encourage us to come back as customers that used to be regular visitors on first name basis with staff in the venue.
Would leave a zero star review on this occasion but I can’t. My partner and I planned to visit the casino in Bolton this evening, we were allowed to arrive and be given new cards at the desk, as well as hand over coats and a bag from shopping from earlier in the day. The security guard on duty at the time asked my partner how much we had had to drink, to which she replied ‘2 or 3’ and he decided to refuse us entry with no reason. My partner questioned this when the head of security (that we are familiar with) made his way to the front desk, and he stated his member of staff had made the decision (which was respected) that at least one of us had had too much to drink. I am hard of hearing, which may have been confused for being drunk, but the young lady at the reception desk looked confused about our refusal and the head of security seemed confused about the refusal also. However we accepted it as it would be bad management to overturn the refusal, but the security staff that refused us then proceeded to stare at us until we got into our taxi (30mins later) as if we were criminals (which CCTV will show) We accepted the decision as we’re respectful of the fact that the security guard felt that he was doing his job, however we left as quickly we could. We have not had cause to complain in 7 years, however, this is disgusting how we were left to feel and I feel unjustly so. We did not make a scene and left the building but had to wait for a taxi being stared at by security which does not encourage us to come back as customers that used to be regular visitors on first name basis with staff in the venue.
Reply
Nick Barter
31 July 2022
Comment from uk.trustpilot.com
You have more chance of winning the lottery than on these slots. Takes takes takes never anything back every single time. Everyone says the same on here too. Await Grosvenors automated response of "our slots are fair" instead of them actually listening to customers and doing something about it as they are clearly not fair. Wont be using them again you have lost a customer and i would recommend you do the same. They need investigating.
You have more chance of winning the lottery than on these slots. Takes takes takes never anything back every single time. Everyone says the same on here too. Await Grosvenors automated response of “our slots are fair” instead of them actually listening to customers and doing something about it as they are clearly not fair. Wont be using them again you have lost a customer and i would recommend you do the same. They need investigating.
Reply
Catalin Ionita
30 July 2022
Comment from uk.trustpilot.com
The last month i lost 1200£ in one night(i play online)it s ok…I understand it s a casino,then they put me a limit of 250£/month…not a problem!!so now i play slow,easy..40p,50,60,1 £max …in purpose i watched all the wins..let me tell you1-Big bass bonanza-2 times bonus game 24£ and 22£,50p/spin.2-bigger bass bonanza-2 times bonus 16£ and 27£ ,60p/spin.3-Eye of horus 1 bonus ,won 11£,1£/spin4-piggy riches -1 bonus ,won 24 £,60p/spin5-book of ra -1 bonus ,11£ win,1£/spin6-book of ra magic-1 bonus game,15£ won on 1£/spin…This all happened in the last hours before me writing this review…my pers advice is to avoid this casino…there are others much better (unibet for ex…more games,better offers etc…)have a nice evening everyone.
The last month i lost 1200£ in one night(i play online)it s ok…I understand it s a casino,then they put me a limit of 250£/month…not a problem!!so now i play slow,easy..40p,50,60,1 £max …in purpose i watched all the wins..let me tell you1-Big bass bonanza-2 times bonus game 24£ and 22£,50p/spin.2-bigger bass bonanza-2 times bonus 16£ and 27£ ,60p/spin.3-Eye of horus 1 bonus ,won 11£,1£/spin4-piggy riches -1 bonus ,won 24 £,60p/spin5-book of ra -1 bonus ,11£ win,1£/spin6-book of ra magic-1 bonus game,15£ won on 1£/spin…This all happened in the last hours before me writing this review…my pers advice is to avoid this casino…there are others much better (unibet for ex…more games,better offers etc…)have a nice evening everyone.
Reply
Shane Johnson
30 July 2022
Comment from uk.trustpilot.com
This bookies website is biased any information regarding horses potential is a lie! Last 17 races not one of the horses mentioned has reached top 3 places. These scam bookies should be shut down!
This bookies website is biased any information regarding horses potential is a lie! Last 17 races not one of the horses mentioned has reached top 3 places. These scam bookies should be shut down!
Reply
emma heaton
28 July 2022
Comment from uk.trustpilot.com
I went to Grosvenor Casino in Manchester riverside. I couldn't find my phone. Shockingly, the casino refused to help. They refused to simply call my number, or check the camera. Terrible experience. You would thought they would care about customer who they rely on? No. I will never go to this place again.
I went to Grosvenor Casino in Manchester riverside. I couldn’t find my phone. Shockingly, the casino refused to help. They refused to simply call my number, or check the camera. Terrible experience. You would thought they would care about customer who they rely on? No. I will never go to this place again.
Reply
wayne chandler
26 July 2022
Comment from uk.trustpilot.com
Do not touch was good when join after that constantly takin money no returns awful game play and no features disgraceful heed this warning unless u like losing time and time again 3 mnths on this site not one jackpot chance steer clear i will be now. To your reply nice pass the buck onto your suppliers hmmm funny grosvenor that all your games are all the same payouts which are below uk limits ! I suggest you change your suppliers because soon you will be in the bgc's eye and all these comments about your poor game returns will be investigated esp as i have emailed them to look here at all the bad reviews your site have...i have 30 hrs of your gaming losses time again but its not going to you but to bgc good luck !
Do not touch was good when join after that constantly takin money no returns awful game play and no features disgraceful heed this warning unless u like losing time and time again 3 mnths on this site not one jackpot chance steer clear i will be now. To your reply nice pass the buck onto your suppliers hmmm funny grosvenor that all your games are all the same payouts which are below uk limits ! I suggest you change your suppliers because soon you will be in the bgc’s eye and all these comments about your poor game returns will be investigated esp as i have emailed them to look here at all the bad reviews your site have…i have 30 hrs of your gaming losses time again but its not going to you but to bgc good luck !
Reply
Aaron
25 July 2022
Comment from uk.trustpilot.com
avoid them, they are absolutely useless. support is no existent. They just lie to you. My issues:I had an email for a cashback bonus offer if lose money. i lost, they never credited the bonus. i have chatted with them at least 4 times now to resolve this and get it credited. the last 2 times they have said it will be credited with 24 hour and someone from support will follow up via email. complete and utter lies. its now coming upto to 2 months since i first raised the complaint and they have done nothing to resolve it except lie to me. Wasted hours of my time trying to get this simple issue sorted.
avoid them, they are absolutely useless. support is no existent. They just lie to you. My issues:I had an email for a cashback bonus offer if lose money. i lost, they never credited the bonus. i have chatted with them at least 4 times now to resolve this and get it credited. the last 2 times they have said it will be credited with 24 hour and someone from support will follow up via email. complete and utter lies. its now coming upto to 2 months since i first raised the complaint and they have done nothing to resolve it except lie to me. Wasted hours of my time trying to get this simple issue sorted.
Reply
Cosma Pereira
24 July 2022
Comment from uk.trustpilot.com
Please stay away they are malfunctioning when placing bet, I tried to disconnect and login but still they deducted £10 from my account.
Please stay away they are malfunctioning when placing bet, I tried to disconnect and login but still they deducted £10 from my account.
Reply
Martin Hawkins
23 July 2022
Comment from uk.trustpilot.com
Like numerous other reviews on here, the games on this site offer very poor returns and their games all follow the same predictable pattern of play that precludes you from ever being in profit on a single game.In short, you will wager several hundred times your stake just to receive a win at a fraction of that. This continues for several different sessions and then for one session you will be in profit to the tune of 30 to 40 times your wager and that is all they return and the whole pattern starts again so over time your losses simply increase. I would estimate the RTP I have witnessed at being between 40 and 50% not the 96% they like to dupe customers into believing.As for being regulated, well it's not like regulators often fail to to regulate the sector they are supposed to is it?? This why we have scandals on a periodic basis and my instinct tells me, online gaming is the next multi billion pound scandal to be exposed.
Like numerous other reviews on here, the games on this site offer very poor returns and their games all follow the same predictable pattern of play that precludes you from ever being in profit on a single game.In short, you will wager several hundred times your stake just to receive a win at a fraction of that. This continues for several different sessions and then for one session you will be in profit to the tune of 30 to 40 times your wager and that is all they return and the whole pattern starts again so over time your losses simply increase. I would estimate the RTP I have witnessed at being between 40 and 50% not the 96% they like to dupe customers into believing.As for being regulated, well it’s not like regulators often fail to to regulate the sector they are supposed to is it?? This why we have scandals on a periodic basis and my instinct tells me, online gaming is the next multi billion pound scandal to be exposed.
Reply
Brian Taylor
23 July 2022
Comment from uk.trustpilot.com
they have that free wheel each night to spin, random they say! absolute bull its random 13 nights in a row its landed on free spins and the inner wheel has hit x1. the wheel has 6 segments as does the inner one. so the odds on me landing each night for 13 nights on that are 6x6x6x6x6x6x6x6x6x6x6x6x6=13,060,694,016/1 add that to the inner wheel comes to 26,121,388,032/1 lmfao told live chat about it and they said sorry you've been unlucky again lmfao, now i have taken screenshot of their t and c's and screen recorded each nights spins and passed them on to uk gaming commission ,so dont bother coming on here grovenor to say its random or "do you want me to investigate" like you are doing with every other comment on here , pathetic con merchants
they have that free wheel each night to spin, random they say! absolute bull its random 13 nights in a row its landed on free spins and the inner wheel has hit x1. the wheel has 6 segments as does the inner one. so the odds on me landing each night for 13 nights on that are 6x6x6x6x6x6x6x6x6x6x6x6x6=13,060,694,016/1 add that to the inner wheel comes to 26,121,388,032/1 lmfao told live chat about it and they said sorry you’ve been unlucky again lmfao, now i have taken screenshot of their t and c’s and screen recorded each nights spins and passed them on to uk gaming commission ,so dont bother coming on here grovenor to say its random or “do you want me to investigate” like you are doing with every other comment on here , pathetic con merchants
Reply
Kellylou
20 July 2022
Comment from uk.trustpilot.com
Shocking!! Over 250quid over 3 slot games not 1 bonus!!! Plus over 25 games at 5.20 and over 10 games at thr £10 solitaire stake and only 3 completed games!!! Disgusting site. Will never be up there with the rest because its all take take!
Shocking!! Over 250quid over 3 slot games not 1 bonus!!! Plus over 25 games at 5.20 and over 10 games at thr £10 solitaire stake and only 3 completed games!!! Disgusting site. Will never be up there with the rest because its all take take!
Reply
Charles Fox
19 July 2022
Comment from uk.trustpilot.com
Signed up won 3000 over an hour and then when I went to withdraw it wouldn't let me it said website dosent support withdrawals.Terms and conditions say nothing and the chat yo talk to them dosent work so I've had to report them and try claim otherwise
Signed up won 3000 over an hour and then when I went to withdraw it wouldn’t let me it said website dosent support withdrawals.Terms and conditions say nothing and the chat yo talk to them dosent work so I’ve had to report them and try claim otherwise
Reply
James Glasgow
19 July 2022
Comment from uk.trustpilot.com
I've registered a day ago and put money on account the next day. After an half-hour play my account gets locked. It's not a good reason to choose them for gambling.
I’ve registered a day ago and put money on account the next day. After an half-hour play my account gets locked. It’s not a good reason to choose them for gambling.
Reply
Wesley Wes-Master Styles
18 July 2022
Comment from uk.trustpilot.com
Games keep crashing and app keeps logging me out I have to do 2 factor authentication every few minutes which got annoying and irritating. Not the most user friendly.
Games keep crashing and app keeps logging me out I have to do 2 factor authentication every few minutes which got annoying and irritating. Not the most user friendly.
Reply
Daniel McKinlay
17 July 2022
Comment from uk.trustpilot.com
I'll never believe in positive comments about this site! Be aware, they are closed my account with absolutely no reason while I was playing slot game. Nobody so scam like grosvenorcasinos.com.
I’ll never believe in positive comments about this site! Be aware, they are closed my account with absolutely no reason while I was playing slot game. Nobody so scam like grosvenorcasinos.com.
Reply
Sean Maguire
17 July 2022
Comment from uk.trustpilot.com
Easy to sign up. Good promotions. Paid out within 12 hours. Slots payouts seemed good.
Easy to sign up. Good promotions. Paid out within 12 hours. Slots payouts seemed good.
Reply
Shane Johnson
15 July 2022
Comment from uk.trustpilot.com
Very crap service, currently placed a bte on 6.30pm race only just raced at beyond 7pm absolute joke. Its not rocket science what a bunch of rubbish event staff!!! No compensation by bookies for the rubbish service! No excuses at all it's no bloody hard!!! Crap staff and rubbish service from bookies should be liable for compensation. Its supposed to be a sport but over 30 minutes delay worst ever. Shows you how incompetent the staff are all of them including the entire venue. Think they would speed up the stuff to not continue to disappoint customers again but still slow God help the United kingdom on this shocking crap staff and event. This dump needs shutting down, rats could work quicker.
Very crap service, currently placed a bte on 6.30pm race only just raced at beyond 7pm absolute joke. Its not rocket science what a bunch of rubbish event staff!!! No compensation by bookies for the rubbish service! No excuses at all it’s no bloody hard!!! Crap staff and rubbish service from bookies should be liable for compensation. Its supposed to be a sport but over 30 minutes delay worst ever. Shows you how incompetent the staff are all of them including the entire venue. Think they would speed up the stuff to not continue to disappoint customers again but still slow God help the United kingdom on this shocking crap staff and event. This dump needs shutting down, rats could work quicker.
Reply
Mark
12 July 2022
Comment from uk.trustpilot.com
Absolutely terrible avoid at all costs. They reply in here and say contact us if you have any issues I didn’t contact them made a complaint and all they do is agree with you but say they cannot compensate you terrible company and give you nothing even if they are in the wrong. AVOID AT ALL CoSTS join bet 365 they give me bonuses every week sometimes twice and good ones at that these cowboys give you nothing even when they have given you a load of hassle and they agree.yet another generic response from Andrew exactly the same as yesterday this is what this business is like no personal touch just generic answering Andrew on the other end of the line I took it up with grosvemor and you done nothing
Absolutely terrible avoid at all costs. They reply in here and say contact us if you have any issues I didn’t contact them made a complaint and all they do is agree with you but say they cannot compensate you terrible company and give you nothing even if they are in the wrong. AVOID AT ALL CoSTS join bet 365 they give me bonuses every week sometimes twice and good ones at that these cowboys give you nothing even when they have given you a load of hassle and they agree.yet another generic response from Andrew exactly the same as yesterday this is what this business is like no personal touch just generic answering Andrew on the other end of the line I took it up with grosvemor and you done nothing
Reply
Susan Statham
12 July 2022
Comment from uk.trustpilot.com
I don't think you could trust them when your account gets locked during the game with absolutely no reason.
I don’t think you could trust them when your account gets locked during the game with absolutely no reason.
Reply
Merc
08 July 2022
Comment from uk.trustpilot.com
Sorry for long read but complete joke of a casino fair dues it did use to be alright till recently i have deposited on before won fine but for their daily spin not fair at all use to be good their wheel spin daily got between 2-10 free spins, slots bonus, live bonus etc, but last month they changed it to a vacation daily pick everyday for that whole month so 30 days all i got was 1 spin im not even bothered about losing on spin which i did but the fact that for 30 days i only got 1 spin not good, then this month it changed back to the wheel i thought decent but no i kept still getting 1 spin so think to total was 33 34 days in a row just 1 spin, went on live chat twice took ages but got through both said its random and tested fair and second person says thats what im only eligble for, what 1 spin when i have deposited and played before and got different prizes but now only that really? and if it was random would get different prize like what it says and what i can see so i decided to close account but no self exclusion so put highest 5 years or something then get email saying that that exclusion has been put on other sites which they ran which i didnt know least 5 sites including Mecca Bingo which i use or did use and was an alright site now cant even go back on that what a waste of time and joke that is!!
Sorry for long read but complete joke of a casino fair dues it did use to be alright till recently i have deposited on before won fine but for their daily spin not fair at all use to be good their wheel spin daily got between 2-10 free spins, slots bonus, live bonus etc, but last month they changed it to a vacation daily pick everyday for that whole month so 30 days all i got was 1 spin im not even bothered about losing on spin which i did but the fact that for 30 days i only got 1 spin not good, then this month it changed back to the wheel i thought decent but no i kept still getting 1 spin so think to total was 33 34 days in a row just 1 spin, went on live chat twice took ages but got through both said its random and tested fair and second person says thats what im only eligble for, what 1 spin when i have deposited and played before and got different prizes but now only that really? and if it was random would get different prize like what it says and what i can see so i decided to close account but no self exclusion so put highest 5 years or something then get email saying that that exclusion has been put on other sites which they ran which i didnt know least 5 sites including Mecca Bingo which i use or did use and was an alright site now cant even go back on that what a waste of time and joke that is!!
Reply
Chris Chew
07 July 2022
Comment from uk.trustpilot.com
Damn I wish I'd read these reviews before I joined, how this company hasn't been investigated by the gaming commission yet is beyond me, don't invest your cash, the signing up bonus doesn't exist !! Still, shame on me for not doing my homework.
Damn I wish I’d read these reviews before I joined, how this company hasn’t been investigated by the gaming commission yet is beyond me, don’t invest your cash, the signing up bonus doesn’t exist !! Still, shame on me for not doing my homework.
Reply
Chloe Griffiths
07 July 2022
Comment from uk.trustpilot.com
Got an email to say I have won £5000 Actually says Hi Chloe,Congratulations, you’ve won a £5,000 bonus in our New Player Prize draw!To claim your bonus, please use code: WINCLAIM. Enjoy!The code didn’t work and once contacted said it was actually part of £5000.This is NOT why the email says and the T&Cs state Number of Prizes Bonus Amount 1 £5000 100 £50 7. The total number of prizes available is 101. This promotion does not guarantee a prize to all customers who meet the qualification criteria. 8. In order to claim the bonus, the winners must either enter the code ‘WINCLAIM’ or ‘WINCLAIM50’I will be taking this to the ombudsman as there is absolutely no way they can fob me off
Got an email to say I have won £5000 Actually says Hi Chloe,Congratulations, you’ve won a £5,000 bonus in our New Player Prize draw!To claim your bonus, please use code: WINCLAIM. Enjoy!The code didn’t work and once contacted said it was actually part of £5000.This is NOT why the email says and the T&Cs state Number of Prizes Bonus Amount 1 £5000 100 £50 7. The total number of prizes available is 101. This promotion does not guarantee a prize to all customers who meet the qualification criteria. 8. In order to claim the bonus, the winners must either enter the code ‘WINCLAIM’ or ‘WINCLAIM50’I will be taking this to the ombudsman as there is absolutely no way they can fob me off
Reply
Mark Browning
07 July 2022
Comment from uk.trustpilot.com
Poor online casino that restricts promos and best odds as soon as you win. And anybody who reviews them on here gets sane reply to show grosvenor don't care.Thank you for taking the time to review Grosvenor casinos online. We're sorry to hear of your frustration with the company.We will make sure your feedback is passed on to the Grosvenor casinos team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at ...and include full details of your concerns.We really hope that your future experiences with Grosvenor casinos are fun and enjoyable. We will be doing all we can to ensure this is the case.
Poor online casino that restricts promos and best odds as soon as you win. And anybody who reviews them on here gets sane reply to show grosvenor don’t care.Thank you for taking the time to review Grosvenor casinos online. We’re sorry to hear of your frustration with the company.We will make sure your feedback is passed on to the Grosvenor casinos team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at …and include full details of your concerns.We really hope that your future experiences with Grosvenor casinos are fun and enjoyable. We will be doing all we can to ensure this is the case.
Reply
Iain Esslemont
05 July 2022
Comment from uk.trustpilot.com
Avoid avoid avoid Worst online machines with the worst payouts ever ,ran a test over months and months and it’s actually comical how they get away with robbing people ,features never pay out big wins the rolling jackpots never payout .Please avoid don’t be tempted there crap .
Avoid avoid avoid Worst online machines with the worst payouts ever ,ran a test over months and months and it’s actually comical how they get away with robbing people ,features never pay out big wins the rolling jackpots never payout .Please avoid don’t be tempted there crap .
Reply
Allan Gray
04 July 2022
Comment from uk.trustpilot.com
Con artists. Deposit money no questions asked, however try to withdraw your winnings and your account is suspended with no notice or explanation. Silly me, why should I expect to be able to withdraw what I won. Then when you send perfectly good ID they refuse it on spurious grounds. Valid passport and debit card that made the deposit are refused. Avoid at all costs. They have made a nice experience into an absolute nightmare. I hope they enjoy the money they withhold and steal from their clients.
Con artists. Deposit money no questions asked, however try to withdraw your winnings and your account is suspended with no notice or explanation. Silly me, why should I expect to be able to withdraw what I won. Then when you send perfectly good ID they refuse it on spurious grounds. Valid passport and debit card that made the deposit are refused. Avoid at all costs. They have made a nice experience into an absolute nightmare. I hope they enjoy the money they withhold and steal from their clients.
Reply
Keirron Neal
04 July 2022
Comment from uk.trustpilot.com
I have had enough of this I've been playing key bet for a long time with it at its max for months on end. I have also played fish frenzy £80 on 20p spins and not once did it give me 3 ships that's 400 spins absolutely a fricking joke
I have had enough of this I’ve been playing key bet for a long time with it at its max for months on end. I have also played fish frenzy £80 on 20p spins and not once did it give me 3 ships that’s 400 spins absolutely a fricking joke
Reply
Cat O Ninetails
03 July 2022
Comment from uk.trustpilot.com
Possible scam company.Avoid.
Possible scam company.Avoid.
Reply
Ion
02 July 2022
Comment from uk.trustpilot.com
Stay away from this company they biggest crooks and the site don't pay or you need to put 30 grand to pay you 1000,and if you ask questions they self exclud your acount and make it look like you done it .worst casino ever
Stay away from this company they biggest crooks and the site don’t pay or you need to put 30 grand to pay you 1000,and if you ask questions they self exclud your acount and make it look like you done it .worst casino ever
Reply
allan tseng
02 July 2022
Comment from uk.trustpilot.com
Since they have started following you around with I pads it's like they are seeing how much you can afford to lose to them. This I pad shows what machine you play how much you put in Nd how much you cash in , its very intrusive and suspicious! If a 96 per cent payout is calculated on machine lifetime how can it be random ?
Since they have started following you around with I pads it’s like they are seeing how much you can afford to lose to them. This I pad shows what machine you play how much you put in Nd how much you cash in , its very intrusive and suspicious! If a 96 per cent payout is calculated on machine lifetime how can it be random ?
Reply
DARREN BARNES
01 July 2022
Comment from uk.trustpilot.com
These crooks rigged a raffle so I won in order to make me play more. You cannot win. Currently under investigation by the UKGC
These crooks rigged a raffle so I won in order to make me play more. You cannot win. Currently under investigation by the UKGC
Reply
362Marks
24 March 2022
a very bad bookmaker asked me for documents, I sent it to him, he blocked me and did not return my money, I do not advise anyone
a very bad bookmaker asked me for documents, I sent it to him, he blocked me and did not return my money, I do not advise anyone
Reply
paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
Reply
John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
Reply
Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.
Never have a problem with QuinnBet, always good service.
Reply
Oz
17 November 2021
Comment from uk.trustpilot.com
I don't normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it's not relevant.I will bet elsewhere. Maybe they'll improve their attitude when they lose customers
I don’t normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it’s not relevant.I will bet elsewhere. Maybe they’ll improve their attitude when they lose customers
Reply
JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company… scum of the earth
Reply
Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
Reply
john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven’t got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
Reply
Sammy
17 November 2021
Comment from uk.trustpilot.com
Awful site, games are so rigged and you'll never get any bonuses or feature Another crap con of a site
Awful site, games are so rigged and you’ll never get any bonuses or feature Another crap con of a site
Reply
Stevirobbo
17 November 2021
Comment from uk.trustpilot.com
I only gave this company one star because honestly I couldn't give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus's for at least half your waged money then give you bonus's for next to nothing an example of this is.... Start £100 you start playing and might get a £4 to £5 win (play with £1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between £1 and £35 most times on the very rare occasion it might pay you £60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don't waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show £1.60 bonus's as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over £100 to get them which some people might say well that's gambling... no that's ripping people off. They should pay minimum amounts for bonus's and make it fair time to get them otherwise what is the point in getting bonus's which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company's so you have been warned and I hope the gambling commission investigates them properly.
I only gave this company one star because honestly I couldn’t give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus’s for at least half your waged money then give you bonus’s for next to nothing an example of this is…. Start £100 you start playing and might get a £4 to £5 win (play with £1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between £1 and £35 most times on the very rare occasion it might pay you £60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don’t waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show £1.60 bonus’s as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over £100 to get them which some people might say well that’s gambling… no that’s ripping people off. They should pay minimum amounts for bonus’s and make it fair time to get them otherwise what is the point in getting bonus’s which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company’s so you have been warned and I hope the gambling commission investigates them properly.
Reply
david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
Bet365 Got to be the worst betting app going, always down and Won’t let you login, all the money Bet365 make and can’t sort their rubbish app out ???
Reply
David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Reply
Samuel Wilson
05 August 2022
Comment from uk.trustpilot.com
One of the worst online casino ever played a few quid lost not worried decided to play there free wheel spin for 3 months unbelievable every time one free spin what would there odds be for that stay clear absolute worst site ever
One of the worst online casino ever played a few quid lost not worried decided to play there free wheel spin for 3 months unbelievable every time one free spin what would there odds be for that stay clear absolute worst site ever