Grosvenor Sports Review

Why I can't not get back in my account
When you keep saying I've put in wrong details

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Played this site, deposited 20 got 40 don't know why not 50 but either way I was bored, played only 10p/20p stake won 40 quid with my 20 equal 60, withdrew it thought that's OK, to be fair it was in my account quickly, but got an email the account is closed breaching terms and conditions, I'm lost??? I won 40 quid meet the wager and now I'm banned and there saying they may take back the money I won!!! WHAT!! So basically it's the same as them all, there happy when you lose and if I'd lost my 20 quid I wouldn't have worried about it, but what a terrible attitude to have over a poxy 40 quid !!

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Don't reply on twitter. Don't answer phones. Make it more and more difficult to play wheel of wins on their site. ( which crashes everytime its a guaranteed win weekend and they dont compensate you) Dont honour the promotions you opt into (Daily spins split etc) . Make you chase it up and then constantly fob you off. I have complained before and it took weeks to even get a reply. I have screenshot all my conversations with your "customer champions" and all my bonus pages and what I've opted into. I am fed up of depositing thinking I am getting some free spins back only to be constantly hustled by your company. You will probably suspend or block my account now as I've dared to complain because I see that is your M.O!! I have been a loyal customer who deposits regularly and has been left extremely disappointed by your company as a whole. I will be escalating my complaint to the gambling commission and trading standard as this cannot keep happening.

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Most biased and unfair casino i have ever used. Avoid at all costs and dont give these scamming ***** your money. Do not know how they are legally licensed.

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120 pounds down the drain. Some games give me bonus that pays 1 pound 30 pence after like 40 spins. After playing colors in roulette and winning 15 pounds cleaner came to clean the wheel and put a new ball with magnet on wheel. Also always winning on smaller bets like 10 20 pence but switch to 50 and it took 40 pounds when I was at 10 pounds site reloaded as if to not let me win anything. 120 pounds down the drain. Grosvenor has another few billions while regular people like us can fk urselves. Used to be a good casino. But not any decent wins on a Friday?? Horrible. I'm not dying from hunger but literally that is all my spare entertainment money. And I'm living in a flat 4 x 4 meters.

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Heres a Tip, if you complain about Customer Service, or have a gripe about someone rude ….be prepared to be banned from all there Casinos ??

That’s what happened to me.

Fortunately living in London got a good choice,,, so no problem there, plenty others to visit,

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I did a 20 £ deposit. They gave me 50 £ bonus with ONLY 5 times wagering condition. ( which is excellent compared with other casinos which offer 30 to 50 times wagering )

I turned my deposit ( and bonus ) into 170 £ cash. Withdraw and money was in my account in minutes.

Very friendly live chat support too.

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Reviewed this site recently from first joining. I did set a limit on the site from when joining the site. I didnt win with my deposit the first time however i did receive an email with some free spins. There was wagering requirements for this as bonus funds. I did manage to withdraw.. which is for the 4 stars.. it would of been 5 stars but during play i had to keep going back checking wagering requirements as it didnt tell me once that the bonus had converted to cash. Thanks for the freebie though. I will try this site again once i can deposit.

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I've reviewed them before but having joined other betting sites I realise even more so that Grosvenor are good.
No fee to deposit or withdraw. Hassle free withdrawal.
Site loads reliably and quickly.
Easy to find the market you want.
They've gubbed me since I'm a smart bettor so I don't get any offers but they still let me place bets.

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Biggest scammers out here!! I can’t complain enough! Just never use this crook site as you will NEVER get a return in your money EVER!!

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Placed a £200 bet on the football and within 5 minutes they locked me out and said I am self-excluded and did not give a reason, I am taking them to I.B.A.S to try and get my £200 back, they are scammers.
Look on youtube regards the roulette scam they do with the magnetic ball, please do not join up with this site,total wrongons.

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This casino in sheffield is as bad as the online site .
Went in about three times in one month to play slots . OMG first time i went was about 5pm there was about 12 players on machines and not one of us got a bonus in a hour was eating and eating cash . Left after that. Thought it carnt be as bad every time so went back a week later around same time this time after £100 in dropped a bonus paid £20 lol. Then just was not paying out on every bonus appalling not even half return on what I'd staked. Third time I though right I'll go one last time if its the same as before I won't ever go back and guess what again took £200 to drop a bonus that only paid £3 . How bad is that guys to say the games are mostly 95% RTP .

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One of the worst sites out there for betting, not only are their odds poor but you get stake restricted so easily so you almost find it impossible to place a free bet, decided to play a free bet on the draw in joshua v usyk, they will only let me bet 24p on a 20-1… PATHETIC
stick to your casinos your morons, you havent a clue about sports betting, too gutless to allow somebody to put a £5 free bet on a draw at 20-1 in a boxing match is pathetic, grow some balls , its £100 max winnings…. PURE PATHETIC

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Worst site ever slots are rigged beyond comprehension DO NOT PLAY YOU WILL SPIN 600 TIMES ONLY TO GET 2 BONUSES OF 30 POUNDS LOL WORST BY FAR AND WILL NEVER PLAY THERE AGAIN

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The website seems amateur at best. They have a weekly competition where you can win a million pounds for predicting 10 first goalscorers correctly. Sounds good, and it would be if the website actually worked. You're meant to be able to change your predictions up to 5 minutes before each game, but once the first game has started your choices for the other 9 games now become "locked in" due to a website error, even if that player doesn't make the team! Everything worked fine until 2 weeks ago but this has happened the last 2 weekends. Last week customer services just told me to clear cookies (which didnt work). This week they're saying on the off chance it happens again then ring them and they'll manually change the prediction. Just try getting through to them in the hour before a premier league match starts! I think I'll go back to euromillions where its at least mathematically possible to get a win.

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Was just on a little flutter on a slot machine at the Grosvenor Casino in South Kensington after a long and hard day with my partner when suddenly a lady dressed like a peasant came in accusing us that she reserved the machines, not just one but two, while she was not to be seen for most of the evening and definitely over one hour!! Then two staff members came and asked us to stop playing in order to check the log entry while they could have checked at what time this person entered the casino prior disturbing us, two other loyal clients!! I cashed-out while winning and left asking those staff members if they were serious as they should go back and study Customer Service and KYC (Know Your Customers). One outcome… they won't see us again in any of their premises and RECOMMEND TO AVOID ANY GROSVENOR CASINOS if you want to have a nice evening with a great service!!

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Love the site. Easy to navigate and no problems cashing out. Can't help but laugh at the people leaving bad reviews. Do they EXPECT to win when GAMBLING?

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Just joined this site i read the majority of the reviews and wow i wish i hadnt bothered depositing. What a total waste of money.

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We waited half an hour for some cold coffees which weren't even good.

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You need to be taken to a high court and closed immediately you ruin people’s lives pond scum

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My experience yesterday started and today did end ,lots games ,but the chances to win 0=Zero..I did tested 1 my favourite game ,and bet 0.10,0.20 did give you, but if u put the bet higher just take of you .Tricky games ..Never come back..And even I havent got me bonus..,what is been advertised etc…so disappointed

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Rubbish, look at the rating. Slots hardly ever go to bonus, spent £600 and had just 3 bonus rounds which paid small amounts. Con artists, go to a different site, had good pay outs on others. Do you know what three 000 mean? enjoy my money. I don't mind a fair game and appreciate that you lose sometimes, but your site just eats money, give players some fun and a better game.

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I won 920 GBP on August 1, 2021. I was aked to provide verification docs at once. The docs were sent the same day.

As of today, my account is suspended, no reply from the casino. The chat team, actually bots, provide no info.

I contacted the chat team today. The reply was the same: "Thank you so much for waiting Roger. I was advised that your account is still under review and you will be email asap."

That's funny. If you win, don't expect to get your money.

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Worst bookmakers I have used. Terrible sports section to navigate and awful customer service, every time you enter a promotion you will need to go on the chat to let them know because they never do anything automatically

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Proper scam…you will not win a penny. Stai away don't use this casino

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this Grosvenor company is absolute joke and totally fixed, i was on the VIP Live Roulette wheel and it has landed 18 reds in a row how is this possible when the odds of that outcome will of been 429,265/1 so are you going to pay me out at those odds, i have been in plenty of live casinos and i have never seen this before and this was a manned table where he was spinning the ball.i will be taking this matter higher and further. Do not trust this comany at all

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Joke of a company rejected a £5 bet had to be sent to their traders🤦‍♂️😂offer you free bets that don't appear and free spins on games that don't load avoid them save yourself some stress

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Very poor casino totally wouldn't recommend using them at all. Totally scam there daily draw is won it 6 times and you get nothing as actually any one ever won a prize from the daily draw prize at grosvenor casino. Totally scam of a casino

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Grosvenor Casino stole my money. Grosvenor Casino stole £1,000 of my money and blocked access to my account.
For over a month, I played on the Grosvenor casino website and as long as I made deposits everything was fine, but as soon as I tried to withdraw a few pounds – my account was blocked. I repeatedly contacted support, they first asked for photos of my documents which I sent, then they asked to make selfies which I sent them as well. Support is not available every day, online chat just fails sometimes, no one answers the phone.
A month ago, my account was blocked, I sent them all the documents that were listed. Today, my account is still blocked, my money was stolen by crooks from Grosvenor Casino.
If you don’t want your money stolen, never go to the Grosvenor Casino site.

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bastrikopot1989@outlook.com aGrosvenor Casino stole my money. Grosvenor Casino stole £1,000 of my money and blocked access to my account.
For over a month, I played on the Grosvenor casino website and as long as I made deposits everything was fine, but as soon as I tried to withdraw a few pounds – my account was blocked. I repeatedly contacted support, they first asked for photos of my documents which I sent, then they asked to make selfies which I sent them as well. Support is not available every day, online chat just fails sometimes, no one answers the phone.
A month ago, my account was blocked, I sent them all the documents that were listed. Today, my account is still blocked, my money was stolen by crooks from Grosvenor Casino.
If you don’t want your money stolen, never go to the Grosvenor Casino site.

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Grosvenor Casino stole my money. Grosvenor Casino stole £1,000 of my money and blocked access to my account.
For over a month, I played on the Grosvenor casino website and as long as I made deposits everything was fine, but as soon as I tried to withdraw a few pounds – my account was blocked. I repeatedly contacted support, they first asked for photos of my documents which I sent, then they asked to make selfies which I sent them as well. Support is not available every day, online chat just fails sometimes, no one answers the phone.
A month ago, my account was blocked, I sent them all the documents that were listed. Today, my account is still blocked, my money was stolen by crooks from Grosvenor Casino.
If you don't want your money stolen, never go to the Grosvenor Casino site.

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Poker site is not random I will be live streaming all my sessions from now on to show everyone the probability ratios that the software Grosvenor use

Jamie James YouTube

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With a variety of games to choose from, you’re sure to find entertainment that suits you, at least it was for me. I'm playing on this platform for months now and I earned a decent amount of money without exerting much effort.

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Guys please don't play at this casino they tooke all your money and don't let you win nothing and its a fake magnetic roulette with fake winners …..have some family working there and they know …….

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Been going to Grosvenor Casinos to play live poker mainly GUKPT events.
The structure and management of these games is excellent. The Poker App is also very helpful when looking for cash games and tournaments to play. Also the live feed of main events is really good.
Online poker is basically the same format as others, for me Grosvenor excels in live poker at the Casinos.

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After over twenty years a member of gala then grovsner when they took over have never had any complaints till now and as soon as i Complained they suspended me they say that for own good as if think they cheating in hall that I must have gambling problem well if my gambling out of control over those twenty odd years I used self exclude my self so I think they using that as excuse for things I seeing in casino have never seen happen in all they years that only reason I complained also if I had a problem why did they not come when was putting my money in all these years and say had problem then because all they want is yourmoney until you actually complain then they get rid of beware of grovsner casino glassford street Glasgow & grovsner riverboat watch carefully yup will see same people winning all time usually Chinese /Asian also this happens very much in Genting casino Glasgow if you watch closely you can see it find this problem got lot worse since after lockdown opening

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Verification staff have very poor maths skills. I was asked to send all sorts of documents to get past verification (funny how they didn’t want it until I finally won a bet!).

I sent several pictures of my card but e verification teams aren’t able to read the numbers 0-9 asking for several different angles and shots. If you’re reading this maybe type into YouTube how to count to 10 and this may help.

Avoid, rubbish bookie keep to your big guns. William hill etc

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I went with a friend to Grosvenor casinos London recently. My electric wheelchair wouldn't go down their portable ramp and trust me they tried really hard. Eventually we were taken around the side and used the wheelchair lift inside. Only trouble was that the lift wasn't working properly and the staff spent the next half an hour trying to free me from the lift. They were brilliant though and couldn't do enough to help. Apart from that we did have a really good time in there. It's nice to get genuine help from staff for once.

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Never informed me of blocking me out of their sportsbook promotions, stake restricting me without any notification. Disgusting customer care, if only you could reach out to your customers maybe. Avoid at all costs.

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Absolute shysters

Currently running a pretty cynical offer on their online casinos. Deposit £50 and get 150 free spins

Sounds great…until you see how they do it. You deposit your £50 and are welcomed with a 4 hour countdown for your free spins. So you log off, get on with your other stuff….log back on say 4 and a half hours later and your free spins have expired. Seems you only get 15 minutes to use them?

Soooo, they give you a 4 hour wait for spins, these spins expire after 15 minutes, so the safest way to make sure you get free spins is spend 4 hour son their site….blowing all kinds of cash which is no doubt their wish….Im sure the Gambling Commission will be happy to hear about this "offer"

Of course, when you contact them they give the usual "technical error" BS….but come on, we all know their agenda here….to keep you on their site spending. Ironic thing is the next day they will send your a "safe gambling" email telling us how they care about us not spending money we cant afford…

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Zero stars if I could! Been with Grosvenor for over 10 years. Spent tens of thousands with them but ban me when I won with the last email saying don't reply to this as you will not get a response. Email said we don't need to tell you why we're banning you. They hate you winning, crooks!

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They lie there racist and they cheat they use bots don't use them my brother killed himself because of this lot

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Scumbags they mark your card details and after you win something they not allow for you to win nothing till they get the money back …. Sooner they will be banned…. Don't spend your money in this thieves guy's…..

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In breach of money laundering regulations with regards to verifying the source of funding. This is a genuine concern that I've also raised with the Gambling Commission. They accepted my deposit initially after I had completed the account set up process but when I went to deposit a second time, my card was refused as they were claiming that they couldn't verify the name on it?? If that was the case, then how did my initial deposit get through the verification process?? Money Laundering Regulations state that funds deposited must be verified before acceptance and not after acceptance. As I asked when logging my concerns, how can Grosvenor Casinos be sure that they are not laundering money from criminal sources if their system allows unverified (allegedly) payments to pass through their system and into their financial records?? I told them to stick their requests for me to send my bank card details via an unsecure email as they should have basic system checks in place prior to accepting deposits. Rank amateurs and I wouldn't trust them as far as I could throw them. The clown I contacted in customer services for over an hour was absolutely clueless and couldn't give me any form of answer as to what had gone wrong and their attitude was one of zero interest. Not a very good experience.

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Very bad job I worked for many years to improve my financial status The company turned out to be cunning and took away my savings for a week. I turned to this company Frau drecoverya gents!!dot!!org They helped me return all my accumulation I recommend them!!!!

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3 x Managers have promised to call me. Nobody has.
5 x months I was able to gamble whilst self excluded.

Now you are refusing to respond to my emails as I have proved the gambling commission request the license holder has to get up to date information from their customers.

Taking this to the gambling commission and to a small claims.

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Self excluded myself at an aspects casino over 5 years ago, however removed self exclusion from sense 2 years ago and was able to go to any aspers casinos. The problem arised when I moved to Leicester over 2 years ago and tried gain entry in to a Grosvenor casino in which case was told I am banned due to self exclusion, I explained I have removed this and was let in and then on my next visit was told I have attempted entry twice and both times let in by the manager, after this was asked to email rank group who arranged an interview with the casino which I attended and was told by the manager Gordon and Leicester Grosvenor that all is well as it’s been such a long time, he will write a report and rank will remove the self exclusion by Monday or Tuesday latest. Today I have received an email from rank group declining this. Mind you I manage a team of over 25 and we tend to go to a casino after most nights out for drinks and a small slot/roulette spin, hold team events here and most of all are a customer of mine for all of their software requirements. Until I receive an apology I will be cancelling all of our future bookings at your casino. Thank you.

Suleman Adil

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I had a chat with one of the so called live chat champion on a disbute about when i was playing live roullete.The ball landed on black 17times in a row which is over 50-000-1 odds of ever happening.Im still in a dispute that this is a fix…..but i was told that these are RNG which stands for random,number generator,if something generating something its producing a outcome not a nautural real outcome.Shes now told me its gone to the technical team and they will be in touch(we will wait and see and i will follow up with news if any.All i can say ive been to casinos over 20yrs and never either red or black been reapeted more than 9times.Your probably gunner say im talking through my pocket ….all i want is a genuine fair chance to win.

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Where do I begin, worst casino on the UK!……my visit was to Swansea High street, machines will not take the new £20 note, stated this to them months ago – still not serviced. Cameras go off mid spin and don't come back on and the auto wheel is rarely switched on, which I had point out to them as the next table in Swansea opens at 2pm. Nothing worse than trying to put notes in and try are rejected every time. Staff should wear a mask like they portray to you, (hypocrites) and it would be nice if staff interrupted they conversation whilst working to spin the wheel, WHAT THEY ARE PAID to do. To many half witted managers and not enough staff. This place is a joke, told that family have to have a passport or driver's licence for ID to come in, then after telephoning upstairs this was reviewed to a bank card, but this was her first day……(oh yes, first day since last shift) what a joke. Grosvenor please, please send a staff member to witness these farcical goings on. This place is an absolute joke. Oh yes, by the way I won over £720, so it's a review of how bad this place is, not a bad loser syndrome.

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Promised a manager call twice now. Both times they have not bothered to call.

They also allow you to gamble when self excluded!

Terrible service.

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