Grosvenor Sports Review

Absolutely horrendous gambling site, should be closed and banned from trading. They freeze your account with a cash balance then say they can’t find out, never reply to any complaints. Do not deposit a penny with these, there are plenty of honest sites with good customer service.

Reply

Like any other gambling site. You win some and lose some. In the end you always loose. I felt like I was just giving them money in the end for little return

Reply

Allowed me to gamble whilst on GamStop. I’ve warned them to contact me to get it sorted before I go to the gambling commission and other sources of media, but they have failed to contact me on the correct information i have sent them.

Reply

Well, this really is not like me to write a review. Frustration is not the right word to describe how I am feeling.

Setting up the account…. no problem.

Paying money in….. no problem.

Putting more money in when losing…. no problem.

So why is it when I win I have my account suspended?

Having read other reviews, this seems to be a commonly used technique.

I have had to send photo ID and other proof but still nothing.

Why does such a wealth organisation need to be so obstructive and unhelpful.

I am sure I will get a reply saying that they will investigate it for me….. no you will not! I have 6 e mails telling me that, but 5 weeks later and I still have not got a penny and can't access my account.

Reply

excellent is the word i found to be honest SO FAR .
i always read reviews before playing in a casino and i am a old gambler playes in dozen of online casinos and trust me i have seen terrible scamms .
so because i reviews i only play once or twice a month here and only a small deposit . until couple of days ago which i decided to trsut and have my own experience here in grosvenor online casino .
honestly i am playing for a few mdays everyday and every single day most of the slot i play i get bonus within first 30-40 spins which is brilliant score .
RTP is great . most of bonuses 100x and yesterday i hit big 1000x as well .
live roulettes also brilliant .
variety of games excellent .
the only thing i have not experienced yet is WITHDRAWAL TIME .
which i will update you people .
WHAT IS IMPORTANT I GUESS IS CHANGE OF OWNERSHIP OF THIS CASINOS . CASINOS LIKE grosvenor , mecca bingo … which all now belongs to decent company called RANK gaming if im not mistaken . by the way i also playing in mecca casino they also good and i had dozen of depsosits and WITHDRAWALS over there which takes only and only 6 hours which is acceptable to me .
i will update withdrawal here in grosvenor as well which i think its gonna be same easy and fast as they all belong rank digital gaming .
thank you
happy so far
UPDATE : WITHDRAWALS even better than i expected so easy and fast . 2 withdrawals in same days took just couple of hours .

Reply

Mollywm5100 play on fishing frenzy £200 at £1 a spin get few bonus of crap not to mention the constant crashing when playing seems to happen before a 3rd boat is gona drop for a bonus can’t be trusted this site garbage

Reply

Avoid using Grosvenor Casinos if you wish to receive any winnings hassle free. My account was suspended when making a withdrawal. I contacted the customer services team and was informed there was an issue with my bank details and they now require photo ID and a bank statement. No issue depositing money. No email informing me my account had been suspended after I had made a withdrawal request.

Reply

DO NOT USE!!! Allowed me to deposit funds and place a bet. Went to withdraw and the suspended my account and said verification was needed. Asked for photo ID and proof of address. Sent docs as requested and then they asked for a selfie of me holding the ID and a photo of my payment card!!! Absolute joke, happy to take my money but won't pay out. Never had a betting site, or even a bank ask for a selfie of me holding ID and picture of payment card. Customer service was useless. Do not use if you want to actually be able to withdraw winnings. We're only talking £10 so the level of verification they're asking for is ridiculous.

Reply

Deposited a tenner to get the £30 worth of free bets. They were credited no problem. I then played through them, deposited another £20, and received a further £10 free bet. After all my bets were settled I ended up with a few hundred quid in my balance. Withdrew it and was in my bank within 2 hours. The app is nice, easy to use, they do some decent promotions and BOG on the the horses. Will use them again in future

Reply

I won £5000 10 days ago they said they had to verify me before paying money out they said it would take up to 72 hours I’ve rang up every day and no one is giving me any answers one lady even asked is there a reason why I’m in a rush for my money? Yeah because I won it it’s mine what a cheek. I will never use this Casino again staff are very cheeky and not helpful at all they are quick enough to take your money but won’t pay out when you win.

Reply

Review is the land based casino .
Slots eat money and gives trash bonus one time on £1 spin after £100 in paid £6 bonus .
Then you get a guy puts in £100 plys £5 a spin get a bonus straight away pays £1500 . Seems to only pay out to the big spenders . Lots of sharks in keeping a eye what slots that are hot and in walks Asian girls jump on the ones that are hot . Far too many eastern european men in smashing the buttons . Standing watching you . And the staff on recieption moody. Also one a young boy glasses who serves drinks seems to be hard work if you want help with a machine always is busy doing something on computer not very customer friendly .

Reply

What annoys me about this company is the lack of communication. I was locked out of my account, nothing to say why and no email received. Went on live chat and was told it’s because I need to send documents, well that’s fine but surely you could have sent an email explaining this. Sent the documents and heard nothing for days, send another email and they reply saying I needed to send another document. Are your customers meant to be mind readers?! Why not send communication? You have to wait to be asked?

Reply

Absolute rubbish site , get a bonus and can never cash out , absolute site to avoid trust me stick with sky bet or William bill there bonuses aren’t worth nothing just a selling trick

Reply

I have just sent this complaint to grosvenor. Sick of how they treat customer's….

Hi there

I would like to make a formal complaint about how i have been treated by grosvenor in the last 24 hours.

I participate in grosvenors Eur decision everyweek and love it. Last night, gameweek 12, i found that i was only given 5 put of 10 even though i got 6 out of 10, therefore missing out on the 10 pound free bet.

I selected yes for shots on target to be even in the belgium v italy game. It finished 3 3. You marked this as wrong even though it was right. I sent emails in this morning which has been not answered so i spoke with nora on live chat today and she said i am on the list for a 10 pound free bet.

I feel she is fobbing me off though as any free bet i get for eur decision it is usually given by lunch time the next working day. It is now 7.15pm and its still not given. I have now just took 30 minutes to contact the complaints team via live chat and ZARA answered, seen my message and she disconnected. I spent half an hour waiting to get through. This day is yet another day where grosvenor has let me down. Why do i spend my hard earned money on your website when i am mistreated like this. It is absurd. Sort your team out, i am fed up

Reply

Sign up for an offer that you don't get without achieving ridiculous T&Cs & then you are left incapable of cashing out a bet that has hours left before running. Lovely service.

Reply

Grosvenor online poker is in no way random, suck outs and bad beats happen far far to often.
In knockout tournaments you can have AA as i had with 13k, chip leader has 29k. I raise to 2k he raises to 5k i go all in he calls me with J7 J on flop and river comes a 7
Next tournament, had AA again, raise to 6k called and then 4 bet to 18k. I 5 bet to 60k caller goes all in for 167k other hand holds. I call, he turns Q9 flop AJ6 turn 10 river an 8. He hits a straight.
Yes, all in for 167k with Q9 Please dont tell me after playing for 4 hours theres not something strange about this. No way are the cards random, this type of things happen time and time again in Bounty tournaments.

Reply

Registered they started saying they didn't know this offer and to get a casino(slots) bonus instead..So I said I'd rather delete my account and then they said you can have the football offer so much messing about! So I decided to not take the offer just in case I won a bet and how much hassle it would be to withdraw funds if they cant evan give a bonus first time of asking that they offered..self excluded for 5 years before a penny was uploaded…Scam!

Reply

0 ZERO RATING in response to my complain i did sent an email to jack at crosvenor casino HAHA still waiting , do not waste your money on this corrupt company online or even step in to their front doors , thanks to their CON MAN VIP MANAGER ASAM ALI , their top manager at glosecter road casino by the name of steve was smoking outside we started talking , on the blackjack table he told me i am not allowed to cut the cards after dealers shuffle because of covid not allowed to touch the cutting card , i said how come i can touch the chips dealer touches but can not cut the cards ? he said thats the company policy , do you know what they do ? dealer shuffels the same losing hands by her cut , so all the time they do not bring rest of the cards in to play , every one stop going to this casino they are like i said corrupt and a con their management is bunch of thieves , this steve said to me the ARABS not coming on holiday and we are losing money ,
if we all stop going they will close down , LETS HELP EACH OTHER BY CLOSING THEM DOWN

Reply

Deposited. Lost .deposited again. Won…. sweet, withdraw successful. Login to my grosvenor account later the same day, account suspended . Try live chat no champions around to help. Typical . Grosvenor casinos you are a disgrace. Back to sky bet it is .

Reply

Still haven’t changed my mind on this shocking casino. Waited 4 months and £1200 for a bonus on gonzo megaways to finally get it and for it only to return £80! It’s laughable. There are many other casinos that are more enjoyable and not out to rob your money!! Don’t go near these clowns!

Reply

Decent games. Poor customer service. False advertising in their emails. Not the usual spam, but actual 100% false advertising.
Which sadly I will report to trading standards and ASA.
Other than that, a reasonable casino site, fast payouts etc.

Reply

With them for just a week, won a little money on the sportsbook and then restricted to betting a few pence.

Don't be fooled by the promotions and flashy website because this petty little company doesn't accept winners.

Spent ages trying to place a £1 free bet.

Don't go near this petty, nasty company.

Reply

Online blackjack casino must be rigged, dealer gets 21 most of the time. I’ve been playing on here for weeks and this is the most I’ve seen a dealer win in any site. Avoid at all costs!!

Reply

Poker live is not random cards how come when you apply a bonus game to you poker for example hit a flush with your two cards being used them miraculously all of a sudden I’m getting suited suited suited cards constantly how come
I’ve seen more AAs v KKs in the month I have played on your site than I have for the 15 years I have been playing

Reply

Was kicked out at around 7pm for not having ID, despite having been to Grosvenor for last 20 years.

Forced to wait in the rain whilst my friend was in the toilet.

Inhumane and inproportionate behaviour, shameful.

Reply

Damn, worst online casino i ve eveer played on, it start a week ago when i first deposited 100£ lost them in like 10 min, i said ok, been unlucky that day, the next day i ddeposited another 100, got 3 bonuses, damn, how can u set a game to pay 1.5x, and the biggest 3.5x. I said okay, unlucky again, yesterday i ve deposited 150, got few bonuses, same story, not a bigger one then 5x, i lost them and today i made another deposit, 200, played the same game, got 4 bonuses on 1.5£, bro, 6x the biggest one. That site it s a joke, blocked my account and never come back.

Reply

absolute disgrace of a site used over 150 on 10 pence a spin got a feature about 4 times and never won more than 90 pence absolute joke never ever use again and intersting to see many others have the same issue i have i dontmind losing bit come on this is daylight robbery

Reply

hi i had the same expirence before they opened their doors , i was getting text and phone calles from their so called vip manager ASAM ALI south kensington sw17 4lj mr choubineh please come please come been a member of rank group since 18 years of age now 60 , after losing £12500 on my first visit after covid on their scam black jack table . every hand dealer got a 10 value card or an ace which to me it is being delt by a controller from a room in their basement a room on the left hand side as you go down with a pc in front which he can moniter the cards to the table upster to clean punters up , i have seen this by my own eyes , unfortunately us as punters can not do anything even if you call the police they are not allowed to step in , any way on my second visit this so called waste of time VIP manager said unless i clear my debits i am not allowed in , i said whats my personal debits got anything to do with him , his answer was them same crap responsible gambelling thats after they cleaned me out , you can not come in , 4 days later went in and spoke a lady manger on duty she took my mobile number and promissed she will call me on saturday in evening to my surprise another waste of time employee , they con you take your money and then stop you from going in , not to give you a chance just incase they controller may be in the toilet you may have a chance to get some of your money back , try to avoid playing on their blackjack tables with machine or hand shoes they are conning punters

Reply

They like to let you lose and then block your account for no reason and try to say it’s (gambling responsibility)

If they are that concerned why would they not cap people’s account for say £100 until they are satisfied they have spoke to you and got all the information they need? Instead they let you lose thousands and then block your account.

Everything is always against you when you play here!.. when you win it’s problems taking it out and when you lose they block your account so you have no chance of winning anything back!

But I understand why people want to play so all I would say is….. if you have a issue you with the site, expect to lose! You don’t have a leg to stand on with these multimillion dollar companies. Good luck people✌️

Reply

Joined Grosvenor Casinos. Unlike most bookmakers, the bonus funds you earn are not usable untill all of your own cash is used first. This effectively punishes those who deposit anything more than the absolute minimum to qualify for the offer. If you were to make a large deposit you'd be forced to gamble all of it within a month in order to access the measly £20 bonus. Personally I believe this encourages irresponsible gambling and flies in the face of the industry-wide safer gambling regulations. For that reason I'd strongly advise new customers to deposit the absolute minimum if they join such an unscrupulous gambling site at all! Support were friendly, apologetic and even acknowledged the unfair state of their employers system but were powerless to help.

Reply

I visited my local Grosvenor, Stockport today for the first time since lockdown. Before lockdown although not there every week I was there at least once a month. I was so annoyed to see that the minimum bet amounts had increased from £2 to £5 a 150% increase and that blackjack is now played with 6 decks rather than 4. Although I know this is perfectly legal i find it pretty cheeky as it increases the house edge and profits significantly and too be told by more than one member of staff that this is due to lockdown losses when the business owns a profitable online casino i find disgusting and will be using a different casino from now on. I used to nearly always break even which was still an advantage to Grosvenor as i always spend money behind their bar but will not visit anytime soon with these new tactics they are deploying. Very dissapointed.

Reply

Great casino, 10/10 for Websibe layout!! Ive just won… ill keep you posted…. i like these this one hoppfully all is all..

Reply

Don't understand why this is fair play cos it really isn't at all.the site asent played the same since the casino reopened after lockdown.its a shame really cos I liked to play online but sorry to say I will not be playing no more….

Reply

Crooks. Do not use this casino they never ever pay out.

Reply

This Casino it's getting worst! The bad review are mounting everyday! No win since I joined almost 1000 pounds ! A change of management maybe is the solution. To the management I emailed you and your response was that you can't seem to locate my Account ,yet you have all my bank details and accept deposits! If you the management can't locate my account then and your casino still accepting my deposits, my question remains if my details are safe.
The next question is . New players that deposited almost 1000 pounds is there any percentage return?
I have no choice to communicate with you this, the last email I sent in regards to my account and safety of my personal details were not answers.Or an effort was not made to find my Account, no contact at all.

Reply

absolutely awful casino dont play here just deposited £20 got £40 to play with got upto about £50 played a slot at £0.20 per spin 250 spins not one bonus round please dont play at this casino worst mistake i ever made and wont be depositing again.

Reply

Don't ever bother with live chat , the people who try to help can't help themselves!!! They are just there to try and appease. They have no powers to anything to help, and from my experience the simplest question is enough to turn you into a frustrated wreck. I'm now that exhausted it was easier to give in and play on rival site. Grosvenor your system for dealing with accounts or complaints must be losing customers in droves !!

Reply

I have been coming here to play roulette for a long time but one day I was told by the edgeware road manager to stop coming for no reason He said it a private property He doesn’t want to welcome me anymore and few other casino I was banned since then , i hope my complaint be taken and responded and I will be very glad.
Thanks Naqibullah Nayel

Reply

They let you deposit, then if you want to withdraw they ask for verification id. You send them that. Then they say it's not clear blah blah blah. They do not want to pay you YOUR OWN MONEY!!

THIS IS A SCAM COMPANY.

Reply

I play on the poker version. It's okay. After playing on the Virgin poker app this is not as clear and simple, too many games in the tournament, an experienced poker player I don't know what half of the games are about. The sit n go seem lame rewards for the time spent. The Twister, played a lot, they like to tease the 000's win but unlike virgin who give generously I feel these guys are just low in the payout stakes. I also suspect players have a work around to beat the system, not once but twice been at a Twister table with two players of a very similar name but CS said their fraud detection systems make it impossible.

Reply

I wrote a review but deleted it as I feel a bit muggy doing these things, but these crooks need to be stopped!! If I can save one person from losing their money then this review will be worth it. I play a lot of slots and I’m fully aware of the gamble, but these sons of b****s should not be allowed to rob customers the way they do. I’ve been playing for 3 months now with a daily deposit of £20 and I am £1000 down with no bonus!! Can you imagine not getting a bonus for 3+ months and being £1000 down. It’s actually a joke. I would defo stay away from these guys. Crooks! Absolute crooks!!

Reply

Logged on to find my account suspended. Got in touch with chat champion Isabelle who did not seem to grasp what i was asking, Saying i need to verify my new account which i have had for three years and had been verified. Then cut me off ,tried again went through the same thing with the same person guess what cut off again. Very very poor and no i dont want to contact you its a waste of time, i just wont use you again.

Reply

Incredible! Not one win since I joined! Not one! Is this site legit? I think it's time to check it out. I kept on depositing to see how far this Casino will keep just taking. No percentage return. I'm shocked. Oh and I emailed the Management the reply was that they can't find my account.!! Wait a minute but I keep depositing.
1%return of my deposit will do.
Dear management definitely your site is not monitored. I will email you why.
This site is definitely not monitored.
Don't take this ad a frustrated player review. It's just not right to keep ripping loyal players off. Especially by reading players review it's quite disturbing as a player. How many more negative review do you need to actually start paying some loss back?

Reply

So I got back into my account after it was locked when I depositef over thousand pounds after i reviewed them and stupidly I kept depositing thinking all the money it took off me they might do something. I was very wrong. I got not one win.nothing. no feature. No win. High stakes. Lots of deposits and nothing. I'd looked at my account and they'd wiped off all my net deposits. My history, everything. It was like I was a new player. Avoid avoid avoid avoid. It kept logging me out. Error on the rainbow riches. It even put the game up double like a mirror. Bad

Reply

0 STARS FROM ME hate we have to put 1 star to comment,
This site is one of the biggest scams out there after comparing with other sites this one as come up with RED flags all over it, from slots to scratch cards there all rigged and controlled by them, but will tell you all its games are tested and all the other BS there say along with it. Dont listen to that.

Please if your reading this DO NOT SPEND ON THIS SITE.

Never played fair with me and will definitely not play fair with you.

Reply

If I could give zero stars I would. Scammers!
I received 3x £25 free bet offers if I wagered 3×£25 on specific horse racing events. I wagered £75 and after the bets were settled the offers had dissapeared. Long story short they wouldn't give me the free bets because of an error on their side. Avoid these scammers. Someone should report them to the gaming commission

Reply

Diabolical customer service
Poor replies and lack of responses from customer service cost me over £800 .
Won Easter raffle on April 4th . Assured prize would be here waiting 30 days 40 days up and Easter long gone . No prize delivered to my home and no response from further 2 emails thus far to complaint department .
TOTAL scam AVOID .
P.s I see you have time to reply here Jack to comments but have ignored my last 2 emails
Sent directly to yourself regarding the issue. I will remove this review once I’ve received a response and the raffle prize I won .

Reply

grovesnor casino would be one of my first 5 star reviews i will give to a casino. The reason being for this is that it has been a complete hassle free experience. Again this comes down to the whole verification and withdrawal process. I play and review slots a lot (check out my reviews and see who to avoid) and find that with a lot of these casinos getting verified and withdrawing any winnings you get can be frustrating and difficult, especially considering how easy it is to deposit on them. Some companies ask for so many personal details to be able to take back what you have legitimately won. I did actually win with grovesnor a decent amount considering how little i put in and i though here we go getting this out is going to be a nightmare! I was wrong and my winnings went into my account within a few hours with no need to even contact customer services! As a regular player of online casinos and with how much our data is collected online now days i would expect to not have to verify with every new casino i sign up with. There should be some sort of database that confirms you are a legit regular player. When i first joined grovesnor a message popped up while joining saying it was checking my details and then verified me automatically without having to send through every personal bit of information most others ask for. I assume Grovesnor has some sort of database in place to do this. I also double checked this as i got my partner to join and try and withdraw to see if it was just a fluke but no, she also had no problems and was verified automatically also. Great stuff for making it hassle free, grovesnor is certainly high on my list of best casinos so far!

Reply

enjoy playing here.
You will lose thats gambling but when I have had wins I have asked to withdrew my money and I have always received it within 4 hours, never had a refused withdrew. would recommend playing here

Reply

Last night I have winning of 1600 pounds and suddenly 1200 pounds disappeared and upon calling they completely deny any of this and asked me did you took pic of winning so guys be careful

Reply