Grosvenor Sports PLAYER REVIEWS(1373)

customer
30 October 2021
Comment from uk.trustpilot.com
This site has access to slot settings and makes them never win use a site like jaak or a sister site to jaak those guys know how to set the slots up betfred is a complete scam they say they use an rng but ive predicted 3 scatters over a 100 times now when you get your money toYour last 3 spins worth it will drop a near miss of 3 scatters when you need 4 to make you think there is a win coming so you deposit again ive noticed its only this site that has this weird feture im reporting them to the gambling commission to take a deep and hard look at there profits as every slot should only earn them around 6% of whats put in by everyone clearly its going to be a lot higher

Klm
30 October 2021
Comment from uk.trustpilot.com
Closing stores early without warning . Unable to place betsPoor service

Sach
29 October 2021
Comment from uk.trustpilot.com
I cannot stress this enough.Do not waste your hard earned money with this company. They have owed me £950 for over a week.They first told me everything had been processed and would be given to me within 3 working days. Failing that, if it doesnt reach my account within 3 working days, they would provide me with an ARN code so my bank could locate the payment. 2 days after the point they should have given me this code, they once again moved the goal posts to 8 working days, claiming that there was an issue with visa payments. All this after claiming the issue was because they didnt pay me with visa direct ( which btw, they never have, and i have emails from them saying they both do and do not use visa direct, and have never and will never provide me with this service )Its been lie, after lie, after lie, after lie. They say the money is now the banks issue, but they wont even offer me proof of payment, to help the bank locate.If you want your winnings to be lost, dont even think about betting with novibet. Their website is nice, their odds are okay, but their customer service, and their lies, are enough to make a gambler lose more hair than they already deserve.

Ciontolac Bogdan Laurentiu
29 October 2021
Comment from uk.trustpilot.com
I'm coming back with a review for grosvenor slots.After losing 400pounds + I've deposited 300 more. The same robbery happened. Stake 20 p=40,1.20 after 14-15 free spins. Stake 50p,1 pound=2 pounds after free spins. If this is not robbery, what it is then?Regardless of the noncence that their slots are regulated by I don't know who they are ripping people off.

Gavs
28 October 2021
Comment from uk.trustpilot.com
Another bookie happy to advertise good odds and perks but unwilling to lay unless your a mug. £1 maximum bet says it all. Hides behind responsible gambling banner making you jump through hoops with documents, bank statements, P60’s, wage slips, pension statements etc which will take months only to be told you can bet on the casino which I never have or never want to or you can bet a £1 on the horses, very responsible!

Adam Jones
28 October 2021
Comment from uk.trustpilot.com
Never ever have I had my money kept for a non-runner. Absolute joke! Bunch of thieves!

Becky
28 October 2021
Comment from uk.trustpilot.com
Horrendous company. Rob, steal and cheat their customers.Stole £200 off me claiming they forgot to turn a market in play and so voided bet. They have no contact telephone number, no email address but only a sh1tty Live Chat service staffed by foreigners who leave you waiting 30 minutes for a reply and don't understand English.Yes the company is that bad!Betfair and Paddy Power are run by the same people so stay clear of Paddy Power aswell.They are forced to advertise heavily on TV and Radio as no one has a good word to say about them, so they are looking to prey on the naive who have no idea how corrupt and unscrupulous they are.Do NOT join Betfair or Paddy Power as they will take your money and try to ruin your life. There is no proper regulation in the industry so they behave how they like, (see Football Index saga where over £100 million was stolen).

Alexandra Thomas
28 October 2021
Comment from uk.trustpilot.com
I logged into BetFred today for the second time... After winning on my first ever £10 I withdrew £80 but won around £100+ few days ago, I thought I would try again. I Baught a £1 scratch card and won £40. The money was in my account within few hours too. Well Happy with Betfred. Thank you.

alex
27 October 2021
Comment from uk.trustpilot.com
New to this site and wished I had read reviews before hand. If you like a spin on slots then stay away from this money grabbing con merchants after just a few deposits, the spins were so bad I closed my account.

Justas
27 October 2021
Comment from uk.trustpilot.com
I have been with them for around a year and only had great experience. Withdrawal times and process is brilliant and I always will have respect for companies who handle transactions trouble free and are responsive.

aaron bishop
27 October 2021
Comment from uk.trustpilot.com
What a great start with bonuses, then a week into the site I placed a bet and it deducted the balance said the bet was placed. I come back half hour later thinking I won and bang no trace of the bet and my stake given back. I contacted them and their response was, we are sorry have a good night and your stake was given back to you. Wow so generous and caring. Also Sportnation I hope you respond to this and I’ll throw the transcripts in for you too.

Katie Una
27 October 2021
Comment from uk.trustpilot.com
Worst site ever existed. For starters, sites always freezing where litterly you have to keep restarting your phone everytimr you come on this site as it messes with your whole Internet browser. Absolute joke it is. Most times it vN take up2 20 minutes from the minute your logged onto the site to play one lousy game for them only to get all your money from you. Crazy. Thousands I've deposited in the last 6 month alone and not once have I won over £90 in the whole year n half I've been with them. Their jokers. I will not be playing on here again.

rajender
27 October 2021
Comment from uk.trustpilot.com
It is really good, as I am using it from more then one years now, but the only thing which I am facing now days that whenever I am trying to deposit they keep my miney on hold for long tym as in for more then 10 days this is not acceptable, it is my money, yeah but all the other things are good, yes sometime they change bet as well but now onwards I have start taking screenshots, the only concern is deposit money sometime get stuck which they use to credit back after a long time, so mine is still stuck and waiting to be get credited in my account. When I asked for compensation they denied and now these days chat support is pathetic

King Lewi
26 October 2021
Comment from uk.trustpilot.com
So this is probably my 3rd or 4th moan about this terrible Casino! I complained in about may/June about playing Gonzo megaways and being £1200 down with no bonuses or features! To finally get one and receive £80 from it. Got the usual generic message about the RTP and what not! Anyway we are now nearly in November and haven’t had another bonus since on that slot or taken any money back from these lot. I have a limit of £50 a week and only play this one game! These lot are scammers! Don’t be like me and keep getting robbed! Go else where! these guys are legal criminals!!

Tonya Williams
26 October 2021
Comment from uk.trustpilot.com
I like Grosvenor they have the games I like and it's not overwhelming. I have made a withdrawal today my first but not my first win I like the play sometimes. It was a easy and fast process depending on your bank? Was worth a withdrawal today ;) I haven't had to speak with an Agent which I find very good. If u keep having any problems on machines make sure your phone history on Google as been cleared all other apps are closed and do a clean on your phone. A very pleasant site ☺️

stewart martin
25 October 2021
Comment from uk.trustpilot.com
£750 in £50 instalments, highest it let me get to was £80. Tightest online casino I have ever used. They will try to tell you they are random, COMPUTERS CAN'T BE RANDOM. These games are designed to take your money. Leave well enough alone. I ended up self-excluding. Total rip off.

paul
24 October 2021
Comment from uk.trustpilot.com
stay away from online poker its very much rigged they always favour chip leaders and when you think you have the best hand oh no clowns going all in with 9 2 and winning its a joke so is it cheating or are these botts??????? the bad beats ive had this is enough to throw your laptop through the window people with multipul accounts trying to ghost you i have reported several of these but they just ignore you.

Paul
24 October 2021
Comment from uk.trustpilot.com
Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don't waste your money on this site.

Mark
24 October 2021
Comment from uk.trustpilot.com
Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste £10 at casino as could not connect to play a poker game at all...poker does not work on PC as it is and doesn't work at all properly on app either ..they are aware of the problem judging by other people's feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor

marek
24 October 2021
Comment from uk.trustpilot.com
First Grosvenor Casino don't even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market... STAY AWAY FROM THIS LIZZARDS

Ciontolac Bogdan Laurentiu
22 October 2021
Comment from uk.trustpilot.com
Very,very, very bad experience! The worst in fact...I deposited 350 pounds, lost them all of course.Free spins rarely came and four times free spins ended without winning a single pence! Never happened to me and I tried many online casinos. I was checked three times if I am a robot.I made a 60 pounds deposit following a free spins promotion. Didn't received any free spin.Very dissapointed about this casino. Avoid!

ted butler
18 October 2021
Comment from uk.trustpilot.com
its like watching your money dissapear, low pay outs, no bonuses on slots, literally rinses you, not for me, il stick to mr q and sky bet, 80 pound in a couple hours, not one bonus or decent win,

Adriano Peluni
16 October 2021
Comment from uk.trustpilot.com
Lovely casino, not as intimidating or as crowdy as some of the casinos in this area, good staff, the bar area is pleasing and it has a great selection of food and drinks. Would definitely recommend and come back again.

Christopher
15 October 2021
Comment from uk.trustpilot.com
Deposit 20 play with 50 well they only gave me 40 game kept crashing not 1 bonus absolute rubbish I’ll stick with my regular casino it’s fair and honours it’s promotions and drops bonuses avoid this place poor slots

Christopher
14 October 2021
Comment from uk.trustpilot.com

Debra
11 October 2021
Comment from uk.trustpilot.com
Why I can't not get back in my account When you keep saying I've put in wrong details

Gary Ellerby
11 October 2021
Comment from uk.trustpilot.com
Played this site, deposited 20 got 40 don't know why not 50 but either way I was bored, played only 10p/20p stake won 40 quid with my 20 equal 60, withdrew it thought that's OK, to be fair it was in my account quickly, but got an email the account is closed breaching terms and conditions, I'm lost??? I won 40 quid meet the wager and now I'm banned and there saying they may take back the money I won!!! WHAT!! So basically it's the same as them all, there happy when you lose and if I'd lost my 20 quid I wouldn't have worried about it, but what a terrible attitude to have over a poxy 40 quid !!

Carole Sanderson
08 October 2021
Comment from uk.trustpilot.com
Don't reply on twitter. Don't answer phones. Make it more and more difficult to play wheel of wins on their site. ( which crashes everytime its a guaranteed win weekend and they dont compensate you) Dont honour the promotions you opt into (Daily spins split etc) . Make you chase it up and then constantly fob you off. I have complained before and it took weeks to even get a reply. I have screenshot all my conversations with your "customer champions" and all my bonus pages and what I've opted into. I am fed up of depositing thinking I am getting some free spins back only to be constantly hustled by your company. You will probably suspend or block my account now as I've dared to complain because I see that is your M.O!! I have been a loyal customer who deposits regularly and has been left extremely disappointed by your company as a whole. I will be escalating my complaint to the gambling commission and trading standard as this cannot keep happening.

Waddellable
05 October 2021
Comment from uk.trustpilot.com
Most biased and unfair casino i have ever used. Avoid at all costs and dont give these scamming ***** your money. Do not know how they are legally licensed.

Marcin
01 October 2021
Comment from uk.trustpilot.com
120 pounds down the drain. Some games give me bonus that pays 1 pound 30 pence after like 40 spins. After playing colors in roulette and winning 15 pounds cleaner came to clean the wheel and put a new ball with magnet on wheel. Also always winning on smaller bets like 10 20 pence but switch to 50 and it took 40 pounds when I was at 10 pounds site reloaded as if to not let me win anything. 120 pounds down the drain. Grosvenor has another few billions while regular people like us can fk urselves. Used to be a good casino. But not any decent wins on a Friday?? Horrible. I'm not dying from hunger but literally that is all my spare entertainment money. And I'm living in a flat 4 x 4 meters.

Robert
01 October 2021
Comment from uk.trustpilot.com
Heres a Tip, if you complain about Customer Service, or have a gripe about someone rude ….be prepared to be banned from all there Casinos ?? That’s what happened to me. Fortunately living in London got a good choice,,, so no problem there, plenty others to visit,

Mr Alin Barbut
30 September 2021
Comment from uk.trustpilot.com
I did a 20 £ deposit. They gave me 50 £ bonus with ONLY 5 times wagering condition. ( which is excellent compared with other casinos which offer 30 to 50 times wagering ) I turned my deposit ( and bonus ) into 170 £ cash. Withdraw and money was in my account in minutes. Very friendly live chat support too.

kelly
28 September 2021
Comment from uk.trustpilot.com
Reviewed this site recently from first joining. I did set a limit on the site from when joining the site. I didnt win with my deposit the first time however i did receive an email with some free spins. There was wagering requirements for this as bonus funds. I did manage to withdraw.. which is for the 4 stars.. it would of been 5 stars but during play i had to keep going back checking wagering requirements as it didnt tell me once that the bonus had converted to cash. Thanks for the freebie though. I will try this site again once i can deposit.

ray
27 September 2021
Comment from uk.trustpilot.com
I've reviewed them before but having joined other betting sites I realise even more so that Grosvenor are good. No fee to deposit or withdraw. Hassle free withdrawal. Site loads reliably and quickly. Easy to find the market you want. They've gubbed me since I'm a smart bettor so I don't get any offers but they still let me place bets.

King Lewi
27 September 2021
Comment from uk.trustpilot.com
Biggest scammers out here!! I can’t complain enough! Just never use this crook site as you will NEVER get a return in your money EVER!!

kannika charuwong
25 September 2021
Comment from uk.trustpilot.com
Placed a £200 bet on the football and within 5 minutes they locked me out and said I am self-excluded and did not give a reason, I am taking them to I.B.A.S to try and get my £200 back, they are scammers. Look on youtube regards the roulette scam they do with the magnetic ball, please do not join up with this site,total wrongons.

anna
25 September 2021
Comment from uk.trustpilot.com
This casino in sheffield is as bad as the online site . Went in about three times in one month to play slots . OMG first time i went was about 5pm there was about 12 players on machines and not one of us got a bonus in a hour was eating and eating cash . Left after that. Thought it carnt be as bad every time so went back a week later around same time this time after £100 in dropped a bonus paid £20 lol. Then just was not paying out on every bonus appalling not even half return on what I'd staked. Third time I though right I'll go one last time if its the same as before I won't ever go back and guess what again took £200 to drop a bonus that only paid £3 . How bad is that guys to say the games are mostly 95% RTP .

macca
25 September 2021
Comment from uk.trustpilot.com
One of the worst sites out there for betting, not only are their odds poor but you get stake restricted so easily so you almost find it impossible to place a free bet, decided to play a free bet on the draw in joshua v usyk, they will only let me bet 24p on a 20-1... PATHETIC stick to your casinos your morons, you havent a clue about sports betting, too gutless to allow somebody to put a £5 free bet on a draw at 20-1 in a boxing match is pathetic, grow some balls , its £100 max winnings.... PURE PATHETIC

najeer hussain
22 September 2021
Comment from uk.trustpilot.com
Worst site ever slots are rigged beyond comprehension DO NOT PLAY YOU WILL SPIN 600 TIMES ONLY TO GET 2 BONUSES OF 30 POUNDS LOL WORST BY FAR AND WILL NEVER PLAY THERE AGAIN

Fat Chancer
21 September 2021
Comment from uk.trustpilot.com
The website seems amateur at best. They have a weekly competition where you can win a million pounds for predicting 10 first goalscorers correctly. Sounds good, and it would be if the website actually worked. You're meant to be able to change your predictions up to 5 minutes before each game, but once the first game has started your choices for the other 9 games now become "locked in" due to a website error, even if that player doesn't make the team! Everything worked fine until 2 weeks ago but this has happened the last 2 weekends. Last week customer services just told me to clear cookies (which didnt work). This week they're saying on the off chance it happens again then ring them and they'll manually change the prediction. Just try getting through to them in the hour before a premier league match starts! I think I'll go back to euromillions where its at least mathematically possible to get a win.

Rodolphe Belin
20 September 2021
Comment from uk.trustpilot.com
Was just on a little flutter on a slot machine at the Grosvenor Casino in South Kensington after a long and hard day with my partner when suddenly a lady dressed like a peasant came in accusing us that she reserved the machines, not just one but two, while she was not to be seen for most of the evening and definitely over one hour!! Then two staff members came and asked us to stop playing in order to check the log entry while they could have checked at what time this person entered the casino prior disturbing us, two other loyal clients!! I cashed-out while winning and left asking those staff members if they were serious as they should go back and study Customer Service and KYC (Know Your Customers). One outcome... they won't see us again in any of their premises and RECOMMEND TO AVOID ANY GROSVENOR CASINOS if you want to have a nice evening with a great service!!

Cringe
20 September 2021
Comment from uk.trustpilot.com
Love the site. Easy to navigate and no problems cashing out. Can't help but laugh at the people leaving bad reviews. Do they EXPECT to win when GAMBLING?

kelly
18 September 2021
Comment from uk.trustpilot.com
Just joined this site i read the majority of the reviews and wow i wish i hadnt bothered depositing. What a total waste of money.

•BaCk•To•ArT• Back to aRt
18 September 2021
Comment from uk.trustpilot.com
We waited half an hour for some cold coffees which weren't even good.

dennis richardson
18 September 2021
Comment from uk.trustpilot.com
You need to be taken to a high court and closed immediately you ruin people’s lives pond scum

Nora Csokne Kovacs
18 September 2021
Comment from uk.trustpilot.com
My experience yesterday started and today did end ,lots games ,but the chances to win 0=Zero..I did tested 1 my favourite game ,and bet 0.10,0.20 did give you, but if u put the bet higher just take of you .Tricky games ..Never come back..And even I havent got me bonus..,what is been advertised etc...so disappointed

Galaxy -YT
17 September 2021
Comment from uk.trustpilot.com
Rubbish, look at the rating. Slots hardly ever go to bonus, spent £600 and had just 3 bonus rounds which paid small amounts. Con artists, go to a different site, had good pay outs on others. Do you know what three 000 mean? enjoy my money. I don't mind a fair game and appreciate that you lose sometimes, but your site just eats money, give players some fun and a better game.

Roger
12 September 2021
Comment from uk.trustpilot.com
I won 920 GBP on August 1, 2021. I was aked to provide verification docs at once. The docs were sent the same day. As of today, my account is suspended, no reply from the casino. The chat team, actually bots, provide no info. I contacted the chat team today. The reply was the same: "Thank you so much for waiting Roger. I was advised that your account is still under review and you will be email asap." That's funny. If you win, don't expect to get your money.

Ste
10 September 2021
Comment from uk.trustpilot.com
Worst bookmakers I have used. Terrible sports section to navigate and awful customer service, every time you enter a promotion you will need to go on the chat to let them know because they never do anything automatically
Jamie lee Whitehouse
31 October 2021
Comment from uk.trustpilot.com
Really poor pay outs compared to skybet won’t be using anymore it’s just a rip of but I suspect there are a very very few that get paid out.
Really poor pay outs compared to skybet won’t be using anymore it’s just a rip of but I suspect there are a very very few that get paid out.